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1 Hyper-relevance Applied to Small Group Training and the Mobile Environment Dave Faulkner Exercise Developer
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Hyper-relevance Applied to Small Group Training and the Mobile Environment
Dave Faulkner Exercise Developer
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CTC Overview • 501(c)(3) nonprofit established in 1987
• Staff of 1,400+ professionals
• More than 50 locations
• 900,000 sq. ft., including labs & demonstration space
• Top 100 Government Contractor
• Quality/EH&S Management System comprised of industry-best models: ISO 9001 (Quality) and 14001 (Environmental), AS9100 (Aerospace), and CMMI-SE/SW (Systems/Software Engineering)
• Nationally recognized security capabilities with 300,000+ sq. ft. of Top Secret/Sensitive Compartmented Information Facility Space, JWICS, SIPRNet, and NIPRNet access
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Knowledge Leakage: Silent Killer
• Skill wanes – People move – Processes change – Technology changes – New hires know “less”
• Impact is dramatic…
– Between 10-30% capability per year
How can Hyper-revelance and Small Group Training prevent this decline?
Team
Ski
ll
Year 3 – Organization has 41% of it original capability
By Year 6 – it has only 24%
Source: IDC, The Silent Killer: Knowledge Leakage and the Impact on Technical Skills
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Key Motivation for “Training”
• Improved Performance • Increased productivity, standardization, capability
• Learner development
• Learner Retention through Engagement
• Learner Motivation
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Trends in Learning Delivery
• “Just in time” vs. “just in case” – Shorter courses
– Job-aides
– Search learning – “g-learning”
• “Blended” delivery – Synchronous vs. Asynchronous, e- vs. non-e, etc.
• Workflow learning – “EPSS” models revisited
Drivers??? • Money • Time • Engagement • Motivation • Effectiveness
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What is Hyper-relevance?
Three Dimensions of Relevance: – Timeliness – Content relevance – Format relevance
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Hyper-relevance - Timeliness
• Speed to create – “Capture” tools
– “Rapid” eLearning
– Record and organize
• Time to consume – … Shorter seems easy
• Ease of access – Search, presentation and options
– Information and Learning Technology, e-, audio, video, paper… whatever
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Hyper-relevance - Content
• Appropriate content – To the target learner – present what’s right
– To the current need – predict likely need
• Accurate content – Source of knowledge [ make sure SME’s are qualified ]
– Current – if it changes, change it.
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Hyper-relevance - Format
• Appropriate format – To the target learner
– To the current need
– To available time, technology
– Right delivery mechanism
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The Evolving eLearning Landscape
1st Wave: Scalable, standardized course development and distribution 2nd Wave: Flexible content/learning objects, dynamic applications, links to LMSs 3rdWave: Personalization and portability: the right content, at just the right time, on just the right device. CollaborativeTeam/Small Group learning. Social learning 4th Wave: ???
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• SGST revolutionizes how people engage with ideas and information while developing new knowledge, skills and abilities
• Focused on individual excellence AND team/group results
• The right information, on the right device, the right context, the right guidance
• Formal and Flexible (e.g. exercises, training, certifications, flexible content, gaming, and collaboration, and soon mobile performance support)
Next Generation Training Tools Small Group Scenario Trainer
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• 40+ exercises built in a 6 month period • National Guard Joint State Staff Course exercises can be customized to each
individual state in 3 – 4 days • One exercise based on a real world flood event was built and delivered in less
than a week • Almost 100% personnel changeover in one J code battle staff was addressed
quickly through SGST using both Academic and Team training.
Next Generation Training Tools Small Group Scenario Trainer NORTHCOM Example
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Why Cell and Smartphones are Particularly Interesting
Even 10 years ago if someone had told you "in 10 years almost everyone will carry an elearning device with them AT ALL TIMES!“, would you have believed them?
According to a report by Ambient Insight in 2008, "the US market for Mobile Learning products and services is growing at a five-year compound annual growth rate (CAGR) of 21.7% and revenues reached $538 million in 2007. The data indicate that the demand is relatively immune from the recession.” The findings of the report indicate that the largest demand throughout the forecast period is for custom development services, content conversion, and media services and that the healthcare sector accounts for 20% of the total US market for mobile learning.
Apple sold 4.5 million iPhone 4S’s in the first 3 days!
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Getting Connected
• The number of users connected to the Internet via computers continues to increase: currently 7 billion
• The number of users connected to the Internet via portable digital device (e.g. mobile phone, media player, etc.) is more than 5 billion
• Mobile learning and performance support extends eLearning to Smartphones, MP3 players, laptops and game consoles
• Mobile learning can be done anywhere, anytime, allowing hyper relevance to become a reality.
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Getting Connected • The number of users connected to the
Internet via computers continues to increase: 1 billion in 2005, 2 billion expected by 2011.
• The number of users connected to the Internet via portable digital device (e.g. mobile phone, communicator, PDA, game console) is growing at an even faster rate.
• Mobile learning and performance support extends elearning to handsets, PDAs, MP3 players, laptops and game consoles
• Developing nations such as Brazil, Mexico, Indonesia, India and China are investing in elearning to “flatten” the competitive landscape.
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Questions
