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Pages GREETINGS FROM CEO (3) E-SUN GLOBAL TRAINING CHARTER (4) A. ADMINISTRATION & MANAGEMENT (5) B. CORE SOFT SKILLS (8) C. TEAM BUILDING / RETREAT (11) D. EFFECTIVE COMMUNICATION (12) E. LEAN MANAGEMENT – HYPER MARKET (13) F. GREEN TRAINING (14) G. HYPER MARKET SERVICE EXCELLENCE (15) H: OUR MALAYSIAN CORPORATE, INSTITUTE, GOVERNMENT & FOREIGN CLIENTS (16)
TABLE OF CONTENTS
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Arun Dorasamy,CEO
Greetings from CEO
E Sun Hospitality Consultancy Malaysia
E SUN TRAINING WING merely provides in-depth management training, state of the art system analysis, cutting edge ideas and innovative concepts for HYPER
MARKET. We are based in a satellite city of Petaling Jaya in the Metropolitan of Kuala Lumpur, Malaysia.
E SUN TRAINING WING extends unique consulting and training ideas for various HYPER MARKET establishments with innovative trainings. Our consultants have
combined more then a century hands on experience in the field from every level of HYPER MARKET. Our views and consultations are multi angled, as we know a
successful operation depends upon sound business decisions, clear concept, direct vision, trained employees, targeted marketing and clients’ absolute
satisfaction.
E SUN TRAINING WING quest for innovation and exploration of newer and better knowledge and practices reflects upon our new sets of training on GREEN
Concept and LEAN Management Ideas for Sustainable Operation. GREEN Concept is a future of global direction of doing business. Malaysia will not and should
not be left cut.
E SUN TRAINING WING would like to extend our expertise to better equip your company and its team to grow even further to face ever growing competition
and to balance innovation towards Sustainable Growth.
E SUN TRAINING WING is changing the very nature of training is rendered in Malaysia and globally.
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Money Back Guaranteed
It is Experience and solutional based content.
At least 10 years industry experienced trainers ONLY.
Innovative HYPER MARKET base approach & concepts ; We Customize the content
100% Money Back Guaranteed or Free Training Session: If the Participant weren’t satisfied with the program:
Interactive and FUN Learning base trainings
Non-Conventional Mind set Training workshop.
Multi-Lingual Trainers
Preferred Client Club: Does pay to be our client. We sponsor employee incentive and development activities.
E SUN GLOBAL TRAINING
Experience Based Innovative
Real Life Industry Based Trainers
Interactive & Fun Learning Methods
Preferred Client Club Methods
Hypermarket School
of Thoughts
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NO. TOPICS No. Of Days Information Remarks
A. ADMINISTRATION & RETAIL MANAGEMENT
1. WORK PROFESSIONALISM/BUSINESS ETIQUETTE Introduction to professionalism, eye for detail, job performance, self-improvement, professionalism ethic, job-task-carrier
2 Days
New Recruits
2.
FINANCE & ACCOUNTING FOR NON-FINANCE : RETAIL Intro to finance and accounting for those not from finance background and accounting.
2 Days
3.
MANAGING RECORDS – VENDORS & IN HOUSE Managing records in the HYPER MARKET environment has become a daunting task: Record System - Retrieve of Information – Organizing Record – Naming System - etc
2 Days
Administration Executives
4.
WORK-CULTURE EXCELLENCE Work culture will determine the productivity and efficiency of any organization. Motivation or bonus alone will not do the job. A well plan work culture identification, practice and execution will create an atmosphere not only fun but efficient
2 Days
Human Resource Admin Manager Long Serving Employees
5.
TEAM-WORK & PERFORMANCE Team work and team player are notably important elements in any organization. Recognizing the importance and well thought training will explore the potential of doing the impossible.
1 Day
Managers Supervisors Directors
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6.
STRESS & WORK PRESSURE MANAGEMENT Job Stress is the biggest job hazard and very often the stress caused by time management, management style, skill, personality, experience and task
2 Days
Human
Resource Managers
Supervisors
7.
TIME MANAGEMENT & MULTIPLICATION Time wait for no men: Time management is the key in any business. Time is the important denominator of productivity and etc. Managing Time efficiently is imperative : This training will lay down important principles and ways in concurring time for business benefits
2 Days
8.
PROJECT MANAGEMENT (MACRO / MICRO) Management is just a process of job delegation and result expectation. MICRO Management and MACRO Management concept must be understood to know the pros and cons of each concept, so that the idea can be employed diligently in achieving HYPER MARKET goals.
2 Days
Directors Project
Managers Managers
Supervisors
9.
ANGER & EMOTION MANAGEMENT Anger is a form of emotion and that is control or management by EI which hampers productivity, team welfare, growth, innovation, creativity and the biggest problem of labour turn-over. Very often person in power fail to recognize or acknowledge the fact thus the effect of that un-manageable anger effect the bottom line. Some of MNCs have recognize this phenomenon and have act upon to handle the anger with company policy that prohibits : scolding – yelling – word abusive – abusive gesture -and etc.
2 Day
Introduction of Anger
Test & Standard
Management
Level
7
10. CONFLICT MANAGEMENT Implementing strategies to limit the negative aspects of conflict and to increase the positive aspects of conflict with a level equal to or higher than where the conflict is taking place.
2 Days Directors, Managers,
Supervisors, team leaders
11.
PROBLEM SOLVING AND DECISION MAKING (PSDM) SKILLS Able to think creatively and work towards creative solutions by improving on the problem solving and decision-making skills.
2 Days
Directors, Managers,
Supervisors, team leaders
12.
PROJECT MANAGEMENT Project - Change : Management “All of the mistakes are there waiting to be made” – Great Chess Master. Intro to change management and methods to accept and embrace changes.
2 Days
All Available Project Management Computer Aided Training
Directors, Managers,
Supervisors, team leaders
13.
HUMAN RESOURCE MANAGEMENT Managing Productivity & Incentives Mastering Labour Law & Right in Malaysia Mastering Recruiting & Training Recruits Mastering HYPER MARKET & International Business Law
2 Days
2 Days
2 Days
2 Days
Human
Resource Managers
Supervisors
14.
PUBLIC RELATION & BRAND BOOST This training dissects the public relation and customers’ relation in boosting the brand recognition, loyalty and expands the reach. It never just happen over night or by some random luck but it happen
2 Days
Marketing directors,
Supervisors, Public relation CRM Personnel
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on very calculated moves and strategies. Thus, it is imperative that we have full understanding of this 3 elements of PR, CR & Brand.
15.
MEDIATION MANAGEMENT : CONFLICT RESOLUTION What is conflict and how it affects the effective communication? How to avoid conflict with colleagues and customers?
2 Days
Human
Resource
B. CORE SOFT SKILLS
16.
CONVERSATIONAL SKILL Business English Series This training relates to conversational skill and impression by language. Persuasive, Statement, Sales and Service Concepts “Mind Ur Language” English for 101 This training program for beginners’ level. The goal is to erase the English anxiety and create English confident. Corporate English This training is accustomed for executive levels and up. Include various skill of speeches, papers and high level corporate culture based conversation
12 weeks
This program is custom designed according to English proficiency level.
Advance Level
17.
WRITING SKILL Champs; Report Writing & Effective Presentation Skill To be effective in managerial and executive level positions, this kind of skill becomes the bridge of knowledge and performance. Technical Writing Skill – Simple-Direct – Accurate This sort of skill is very good for engineering base environment
2 Days
2 Days
9
Computer Aided Soft Writing Skill MS Word-MS Excel – Point _ Advance Level
2 Days
Technical personal
Secretary, Executive, Managers
18.
PUBLIC SPEAKING SKILL To be able to speak to a group of people in a structured, deliberate manner intended to inform, influence, or entertain the listeners. Public speaking can be a powerful tool to use for purposes such as motivation, influence, persuasion, informing, translation, or simply entertaining.
2 Days
Directors, Managers,
Supervisors, team leaders
19.
LEADERSHIP/SUPERVISORY HYPER MARKET Creative Leadership Culture Leadership structure and concept has evolved constantly in times to coop with ever the challenging HYPER MARKET competitiveness. Do meet those demands it is a MUST to tune the leadership synonym to the demand of the time. Leading People’s Skill for High Performance People’s Skill undeniably the most powerful skill in leadership. It is not a reflection of single skill but a mixture of multiple skills in the right composition. SUPER SUPERVISORY SKILL Supervising a task or department requires special skill to deliver result and very often the people’s skill will play an important role.
2 Days
2 Days
2 Days
Directors, Managers, Supervisors
Directors, Managers, Supervisors
Supervisors, Team Leaders
10
20.
MIND MATTERS Mind Mapping - Critical Thinking Skill Critical and creative thinking is imperative in any field in handling the challenges and create innovation. Art of Listening, Looking & Understanding : Mind Science for Mind Conquer Listening, looking and understanding do not happen by chance. Sharpen and conquer the technique will ensure the learning process at highest and effective level.
2 Days
2 Days
USA Mind Science Program
Certified Trainer
Applicable for all level
Directors, Managers,
Supervisors, team leaders
21.
GROOMING & PROFESSIONAL PERSONALITY ETIQUETTE HYPER MARKET culture is a vast sea, thus very often a person’s quality will judge by the way he presence him/herself which includes his grooming, communication, language and etc. It becomes even more important if this include marketing or sales field.
2 Days
Special program for
Muslim women. HYPER MARKET Etiquette in line with religious element.
New Recruit All
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C. TEAM BUILDING/RETREAT
22.
TEAM BUILDING/RETREAT – ACE Series : Locally & International Train The Trainer Camp/Workshop Marketing Boot Camp: Thrill Drill Creative Leadership Retreat Team Re-Bonding Camp
3D 2N
3D 2N
3D 2N
3D 2N
3D 2 N
Trainers in all levels
Marketing Team
GM, directors, managers, supervisors
All Level to
Create Team Synergy
23.
Special Hyper Market Team Events
1. Amazing Race
2. Eco Hunt : Nature Discovering
3. Treasure Hunt
4. Adventure Traveling : 4 W
5. Jungle Trekking- Camping
6. Company Tour : Local/International
7. Volunteerism : CSR
These programs are
specially designed
accordingly to needs and
budget.
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8. Special Events : Celebration
9. Mount Climbing
D. EFFECTIVE COMMUNICATION
24. Communication as The Team Tool Information Exchange Internally What is communication and its types? Importance of effective communication Road Blocks for effective communication
2 Days
25.
HYPER MARKET COMMUNICATION SKILLS Communication is imperative in all organization and it is the single most costly affairs for companies if they fail to improve.
2 Days
26.
ART OF COMMUNICATE : LISTENING & UNDERSTANDING Types of Listening Differentiation of hearing and listening What is effective listening? Difference b/w listening and hearing
2 Days
27.
ELECTRONIC & NEW EDGE COMMUNICATION Facebook – LinkedIn – Tweeter – Emails – BlackBerry-Ipad – Intranet – Paging System – etc Too Much information is no Information: Communicating the right level of info at the right time to the right person for a right reason to facilitate the person to make a right decision.
2 Days
13
28.
TELEPHONE AND BUSINESS ETIQUETTE What is Etiquette? How it helps? Good and bad telephone Etiquette How it helps the business? Do’s and Don’ts
2 Days
Administrative
Executives, Secretary
E. LEAN MANAGEMENT – HYPER MARKET
29.
LEAN TEST ON AN ORGANIZATION : CONCEPT AND METHOD Test an organization and recognizes the ‘fatty’ areas and also measuring the un-measurable.
2 Days
30.
LEAN MANAGEMENT : PRINCIPLES & CONCEPT FOR ALL DEPARTMENT Understanding the core concept and identify the principles into HYPER MARKET eco system is important in pushing LEANER Operation for better business operation without neglecting the image, brand and customer satisfaction.
2 Days
31.
LEAN MANAGEMENT ACTION PLAN & MONITORING Nothing can be achieved without sound action plan that is accustomed for specific implementation synonym to the capability of the staffs.
2 Days
32.
LEAN MANAGEMENT DIRECTORS COACHING : KAIZAN
2 Days
14
F. GREEN TRAINING
33. GO GREEN AND GO LEAN : MANAGEMENT TRAINING Go Green usually synonym with hike of cost and giving up the comfort zone. However a marriage between Green and Lean will help us.
2 Days
34.
GREEN Concept : Engineering & Facilities Training ways to manage energy by technology, process, operation and maintenance.
2 Days
Manufacturing
35.
HYPER MARKET Social Responsibility Intro to CSR and to implement useful methods for HYPER MARKET to monitor and ensure its active compliance with the spirit of the law, ethical standards and international norms. Gain practical insights and skills development necessary to lead organizational change and embed sustainability practices.
Creative CSR for Branding and Publicity Act : Eg
Body Shop International
Directors, Managers, Supervisors
15
G. HYPER MARKET SERVICE EXCELLENCE
36. TREAT ME RIGHT What is service? Factors involved in serving the customer Important tools to remember What is Service Excellence? How it help us and customers? Important things to remember
2 Days
37.
PLEASING SERVICE Different types of Service How different is customer from others? Different types of customer service Importance of customer service Things affect the customer service Things affect the Service Excellence Important things to remember about customer service
2 Days
Customer Service – Supervisors
38.
CUSTOMER SERVICE EXCELLENCE New dimension in delivering service. The difference between Service excellence and Service is Service is delivered for satisfaction while service excellence is delivered for satisfaction and marketing. Converting all SERVICE into SERVICE EXCELLENCE is more important in spending the marketing expenditure itself.
1 Day
16
Langkawi Mydin
Economic Planning
Council
UNIDO
MAHSA
Roti John
Raihan food
Industries
H. OUR MALAYSIAN CORPORATE, INSTITUTE & GOVERNMENT CLIENTS
Hill Station Cafe
JAKIM
Corus Hotel, Kl
Prescott
Hotel Klang
Eastin Hotel Royale Bintang
Mandarin Hotel Pan Pacific
Crystal Crown
Traders Hotels
Grand Dorsett
Seri Pacific Hotel
Dewan Bandaraya KL
KWSP
MOHR
Concorde Hotel
MBPJ
PSMB
Kings Hotel
One World Hotel
Melia Hotel
Hilton Hotels
Langkawi
Park Royal
Penang
Kuala Lumpur
Eastin Hotel
Unisel CQ Tech
Petaling Jaya
Community College College Olympia
KLMU
Institute Megatech
Lincoln College
Berjaya Times
Square
Amanah raya
BJ Automation
Center
Giant
Carrefour
Malaysian Indian
Business
Association Hotel Maya
GOPIO
MSU
Nawab Restaurant
Tradewinds
Corporation Berhad
My Rice
University Malaya
Akademi Latihan
Kebersihan dan
Keselamatan
Makanan
Chat Masala Klang