IB Business & Management

Unit 2.1 Training

Training and Development….. The difference?

Training and development….The process of providing opportunities for workers to acquire employment related skills and knowledge

Training – focuses on the tasks and responsibilities of a certain job

Development – focuses on enhancing the personal skills of an employee

All companies will train their staff in some way, some more than others.

Why do you think that firms need to train their staff?

Why do companies need to train their staff?

• To provide workers with the skills to do their jobs• To create a flexible workforce• To attract good quality applicants• To increase motivation• To keep up with changes in technology• To improve workers skills and knowledge to

make them more efficient• To keep up with changes in the law• To prepare people for promotion

Three types of Training

• Induction• On-The-Job• Off-The-Job

What do you think the difference is between these types of training?

Induction training

• An introduction to a new employee.• Explains the firm’s activities,

customs, procedures• Introduces them to fellow

workers

Task -

• You have been asked to design an induction program for new teachers at BSM

• What type of things would your program involve?

• Think of at least 6 things

What are the best ways to train people?

Typical training activities Practical tasks Coaching Research tasks Talks Presentations Watching videos Reading assignments Lectures Role plays shadowing (shadowing another employee to see how they do

it and what's involved).

Induction Training

Aimed at introducing new employees to the organization•Tour of site to help workers find their way around•Information about the firm, it’s history and how it is organised•Conditions of employment explained•Learning about the role of the job•Health and safety and fire training•Introduced to new colleagues and key personnel

Benefits of Induction Training

New Staff feel welcome

Staff settle in quickly

New Staff understand corporate culture

Establishes good working habits

Advantages

Potential disadvantages

Informationoverload

Key PersonnelMust be

free

Planning isTime

consuming

Disadvantages

On the Job Training

On-the-job training

• Training carried out whilst at the workplace• Delivered by a more experienced or senior

member of staff• Often involves ‘Learning by doing’

What are the advantages of On-the-Job training?

Key points…..

• Can be relatively cheap• Trainee is still at work so less disruptive• Convenient locationHowever…..• Trainees may pick up bad habits• Internal trainers may not be the best qualified• Trainers may not be able to do their own work

while training

Off-the-job training

• Training is carried out away from the workplace

• This could be at a local college, training provider, or hotel

• Can be delivered by internal trainers or external organisations

• Often delivered to key members of staff who are then expected to cascade the information to other workers

Key Points

• Trainers are experts• No distractions• Networking can take placeHowever…..• Can be very expensive• Loss of output whilst the employee is away• May not be totally appropriate or transferable

Task

• Look at the video of staff training at Starbucks.• What type of training is this?• How will this training benefit the company?

Having looked at the reasons why firms train their staff and different types of training

Are there any potential drawbacks to a firm of training their staff?

Drawbacks of Training

• Can be very expensive• Staff could leave and take their skills to

another firm• Loss of productivity whilst staff are being

trained• Staff may demand higher wages• Can effectiveness be judged?