IBM and Africa

Committed to progress

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IBM and Africa

Why we are hereFor over half a century IBM has played a vital role in

Africa’s development. We’re now part of this formidable

continent’s technological fabric, business and community.

And we’re committed to further progress through

innovation and transformation.

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Committed to progress

The heart of Africa

IBM is a leading global technology

and solutions provider. We are

also the world’s largest consulting

organisation. Our end-to-end

global capabilities include:

Services, Software, Information

Technology Systems, Research

and Financing.

We are dedicated to our clients’

success through relationships

based on trust. Our global

network of expertise and our

local knowledge, backed by

IBM’s financial strength, enable

us to deliver innovative solutions

to help clients address Africa’s

challenges.

Realising Africa’s potential

IBM has been helping clients

drive transformation through

technology for more than

100 years. We’ve been around

since the start of computing,

through to e-business,

globalisation and the Smarter

Planet era. We’re one of the

world’s leading brands, with

400,000 employees in over

170 countries, and we have

more patents and Nobel Prize

winners than any other company.

With cross-industry capabilities

covering healthcare, oil and

gas, telecommunications,

banking, government and

transport, amongst others, IBM is

committed to building a smarter,

globally integrated Africa.

IBM and Africa

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Committed to progress

Our growing presence

By 2015 we will

have expanded our

presence to over

50 cities across Africa.

IBM’s success in Africa is

based on collaboration with

hundreds of business partners.

We always ensure efficient,

mutually beneficial relationships,

focused on addressing client

needs, across our partner

ecosystem.

To facilitate Africa’s rapid

development agenda, IBM is

undergoing its own expansion

initiative. Our ever-increasing

presence means we’re ideally

positioned to support the

continent’s exponential

economic growth.

While IBM is already firmly

established in Northern and

Southern Africa, we are now

investing in new cities and

countries.

In 2010, we opened a

legal presence in the

following countries to

increase our reach:

Burkina Faso, Congo, Chad,

Democratic Republic of Congo,

Gabon, Madagascar, Malawi,

Niger, Seychelles, Sierra Leone,

Uganda and Zambia.

Morocco1954

Senegal1947

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IBM and Africa

Egypt1954

Kenya1959

Ghana1960

Tunisia1947

Algeria1933

South Africa1952

IBM’s first

offices in Africa

Northern Africa

Western Africa

Eastern Africa

Southern Africa

Nigeria1962

Mauritius2000

Tanzania2011Angola

1961

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Committed to progress

Africa – the time is nowOur goal is to help clients

achieve flexibility and competitive

advantage to succeed in the

globally networked economy.

We are working in close

collaboration with our clients

and partners to help create

smarter cities, transform rural

areas, and positively influence

the lives of Africa’s citizens.

Our focus on the fastest

growing market segments

allows our clients to tap

into double-digit growth by

providing the infrastructure

citizens and government

partners require.

An historic economic expansion is

underway in the growth markets

of the world – as their populations

join the middle class and their

economies join the global

marketplace. These markets are

expected to achieve average GDP

growth of 5% through 2015, more

than double the projected growth

rate of more mature markets.

In these hyper-growth

economies, including many parts

of Africa, IBM is broadening its

well-established base of skills and

capabilities, to support clients in

rapidly advancing sectors such

as banking and communications.

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IBM and Africa

2011 2015

8.5bn

12.5bnUrbanisation is a

key factor driving growth in Africa.

There are now 35 African cities with more than

1 million citizens. By 2030 there will

be 80 cities and Kinshasa and Lagos will be mega-cities.

The world’s largest

untapped emerging market

Africa’s IT market is expected

to grow from $8.5 billion to

$12.5 billion by 2015.

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Committed to progress

Connecting Africa and the world

By increasing access to

mobile services, IBM and bharti

airtel are supporting Africa’s

economy beyond the big cities

and connecting the continent

with the world.

To fuel the continent’s economic

development, IBM and bharti

airtel are working together

to provide affordable mobile

services across multiple

Sub-Saharan countries.

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Making the connection.

Bringing mobile phones to 100 million

Africans by 2014.

IBM and bharti airtel are connecting over400,000 villages.

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IBM and Africa

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IBM and Africa

Mapping our progressOur brand name may not always be visible – but we are

putting progress into practice across the entire continent.

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Mapping our progress

A powerful presence in Northern Africa

IBM has been driving innovation in North Africa since

1933 when the first branch office was opened in Algeria.

By 2009, at the launch of the Global Process Delivery

Centre in Cairo, IBM was building on 50 years of

groundbreaking collaboration with Egypt.

The Global Process Delivery Centre is a critical

component of our global delivery network. The focus is

on outsourced services for IBM’s finance and accounting

clients. Motivated teams with strong European language

skills deliver services ranging from: business process

outsourcing to technical support and call centre functions.

The centre is fulfilling Egypt’s plans to generate jobs and

increase IT skills.

With additional strategic locations – including a Technology

Development Centre, Global Service Delivery Centre

and Arabic Competence Centre – IBM is committed to

progress across the North Africa region.

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IBM and Africa

A new IBM IP telephony solution helps Banque de Tunisie

cut operational costs, integrate voice and data networks,

improve collaboration and increase productivity.

Yahoo!’s customer care services, in a range of languages

including Arabic, are now provided by IBM’s Global

Service Delivery Centre in Egypt.

The Moroccan government, in partnership with IBM,

hosted the first ever National Innovation Summit in Rabat.

Egypt and IBM are collaborating on smarter

transportation solutions to improve road and port

management.

IBM is helping Crédit Agricole Morocco improve core

banking systems with a fully virtualised grid architecture

for mission-critical workloads.

The Algerian Ministry of the Interior opted for an IBM

solution to launch its new biometric passport system.

In Libya, IBM is improving medical supply chains to

increase efficiency, reduce waste and respond faster to

critical situations.

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Mapping our progress

Northern Africa: Progress fuelled by innovation and talentWe’ve got industry leading community and environmental practices

and above all, a diverse and talented workforce.

National Archive of Egypt

IBM is helping to preserve

Arabic cultural heritage in Egypt.

This project aims to increase

Arabic content on the internet

and has provided over 2,000 jobs

for university graduates at the

National Archive of Egypt.

The result will be a huge

database comprising 90 million

Arabic documents, accessible

via an official website.

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IBM and Africa

An extraordinary partnership

between Egypt and IBM

created Eternal Egypt, providing

worldwide access to over

5,000 years of Egyptian history.

The project joins one of the

world’s oldest civilisations with

the latest innovations in IBM

technology. The outcome is the

richest information repository for

Egyptian cultural history available

online today.

IBM funded Eternal Egypt

with a $2.5 million grant from

the Research and Services

teams in the US and Egypt.

The government contributed

a team of experts who

developed the system’s

rich content.

Eternal Egypt

Southern Africa has long been a critical part of

IBM’s operations, from opening in South Africa

in 1952 to our work today across the Southern

African Development Community (SADC).

IBM Africa Innovation Centres

Our Innovation Centres provide access

to training workshops, consulting services

and hands-on assistance to clients, local

partners, start-up companies, independent

software vendors (ISVs) and the academic

community to help solve business challenges

and bring new technologies to market.

Global Service Delivery Centres

The first of two Global Service Delivery Centres

in South Africa created more than 500 jobs

in its first year alone. The Centre was initiated

to offer outsourced support to over 250 large

companies from Johannesburg. IBM aims to

capitalise on local strengths to support the local

and international market. In addition, a graduate

programme trains students from previously

disadvantaged backgrounds to help them

secure employment.

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Mapping our progress

A powerful presence in Southern Africa

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IBM and Africa

Absa’s uninterrupted service

IBM is helping Absa, one of South Africa’s largest financial

institutions, to maintain uninterrupted services with the

provision of dedicated around-the-clock work area

recovery facilities. If any of the bank’s locations experience

disruptions, their operational staff can relocate to an IBM

centre and continue business as usual.

SAB transformation

IBM delivered a strategic transformation programme for

South African Breweries (SAB) Limited to support its

continuing business growth. By applying leading global

practice and trusted business processes, IBM helped

SAB to achieve a standardised IT environment for its

business to ensure a stable, reliable and responsive

service to its customers.

Blue Gene Supercomputer

Africa’s fastest supercomputer, donated by IBM,

the Blue Gene/P system is part of a research project

dedicated to exploring frontiers in supercomputing. Hosted

by South Africa’s Centre for High Performance Computing

(CHPC) in Cape Town, Blue Gene is made available

free of charge to deserving research projects, such as

modelling HIV-1 evolution; infectious disease treatments,

management and prevention; climate modelling; alternative

energy and fuel systems; and plant genomics.

First National Bank of Namibia

IBM is helping First National Bank (FNB) of Namibia

to localise its banking systems and operations.

IBM has provided FNB with two powerful business class

mainframes and supporting software to meet regulatory

requirements and support the bank’s growth.

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Mapping our progress

Southern Africa: Progress fuelled by innovation and talent

With a worldwide shortage of technical skills, IBM is helping to fill the void by reaching out to groups currently under-represented in the technical workforce. EX.I.T.E. camps (EXploring Interests in Technology and Engineering) across South Africa focus on one of these groups – women – in an effort to inspire and encourage

schoolgirls to take up careers in the technology industry.

World Community GridIBM and the Climate Systems Analysis Group at the University of Cape Town launched a global computing effort through World Community Grid. The aim is to improve regional models and enable better predictions to be made about the effects of a changing climate in Africa. The project, AfricanClimate@Home, uses the vast computational power of World Community Grid, a virtual supercomputer comprised of hundreds of thousands of individuals who donate their unused computer time.

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IBM and Africa

The KidSmart early education

programme is having a positive

impact on pre-school learning

and teacher training across

Africa, in line with government

education agendas. IBM provides

computer units housed in

colourful child-friendly furniture,

pre-loaded with award-winning

software to help children explore

maths, science and languages,

Saturday SchoolIBM volunteers organise and stage Saturday School lessons for Grade 10 maths and science students. The Saturday School, held in the IBM Sandton office in Johannesburg, offers weekend tutoring to underprivileged students to supplement their day-to-day studies. Working with the Department of Education in Gauteng, IBM provides facilities and volunteers to design, plan, and execute this worthwhile community programme.

and learn important social and

collaborative skills. To date IBM

has installed more than 1,100

IBM Young Explorer units in all

nine provinces of South Africa,

and trained 2,500 teachers. 72

units were also donated to public

schools across the continent

during 2010. In total, this

represents an investment of more

than $3 million over 10 years.

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1H

1958 – The first installation of IBM

equipment at an oil refinery

in Nairobi.

1959 – IBM establishes an

office for its East Africa

operations in Nairobi.

1964 – First IBM 1401 tape system

installed at Esso Standard

(East Africa) Ltd.

2009 – IBM opens a full subsidiary

office in Nairobi, Kenya.

2010 – The National Microfinance

Bank (NMB) of Tanzania

selects IBM technologies to

transform its core banking

technology infrastructure.

2011 – IBM opens a subsidiary

office in Dar es Salaam,

Tanzania.

A growing presence in Eastern Africa

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Mapping our progress

Accelerating Africa’s economic

potential through Microfinance

Microfinance is the provision of financial services to

low-income customers, who traditionally lack access

to banking services. Microfinance institutions (MFIs)

have made a remarkable impact in Africa, yet in Eastern

nations like Ethiopia and Tanzania only one in every

100,000 people has a bank account. One of the factors

inhibiting microfinance is the lack of a flexible, cost-

effective technology infrastructure.

IBM is working with National Microfinance Bank (NMB)

of Tanzania to transform its core banking technology

infrastructure. With IBM’s help, NMB expects to

increase its capacity to launch more products and

services and take on more clients.

As business rapidly gains momentum across East Africa and

the entire continent, MFIs play a vital role. In Rwanda, for

example, an MFI with only $80,000 opened several branches

and provided millions in MFI loans.

Digital Villages

IBM consultants have been working alongside the

Kenya ICT Board and the Ministry of Information and

Communication to help spread IT capability and promote

economic development in rural areas as part of the

government’s Digital Villages initiative.

Improving HIV treatments

In Ethiopia, an analytics model built by IBM is

helping doctors predict patient response to

multiple HIV treatments with over 78% accuracy –

beating 9 out of 10 human experts in a recent study.

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IBM and Africa

250

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Mapping our progress

Eastern Africa: Progress fuelled by innovation and talentAn IBM mentoring programme

is pairing more than 250 top

scientists and researchers with

students from universities in

Kenya. Called Makocha Minds

(after the Swahili word for teacher)

the programme is giving hundreds

of computer science, engineering

and mathematics students the

opportunity to advance their

skills through first-hand access

to IBM Fellows, Distinguished

Engineers and Academy of

Technology members.

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IBM and Africa

Helping prevent the 1 Million deathscaused by malaria in Africa each year

SMS for Life, developed by IBM,

Novartis and Vodafone with the

Roll Back Malaria Partnership, is a

new solution that can help save lives

using mobile technology to improve

the availability of anti-malarial drugs.

A trial of the solution took place

recently in remote areas of Tanzania.

IBM has had a presence in

Western Africa for over half a

century. In 2009 we opened fully

fledged offices in Nigeria and Ghana,

and in 2011 we opened up a subsidiary

office in Dakar, Senegal. As part of our

expansion in Sub-Saharan Africa we

have invested over $300 million over

the past five years, and we are using

these operations as a springboard to

capture growth throughout the region.

A growing presence in Western Africa

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Mapping our progress

Born in Lagos – Baby Cloud

Baby Cloud Technology was recently introduced

in Lagos. Cloud computing is a flexible solution

providing IT services online with resources that are

available on demand regardless of user location.

Baby Cloud is a standalone Cloud computing

system in a box that is completely portable and only

requires a standard 220v electric socket. Overnight,

field teams gained access to IBM’s latest technology

and a vast library of ‘Technical Accelerators’ created

by worldwide solutions experts.

IBM is helping the Ministry of Finance improve

Senegal’s import and export processes with IBM

z10 mainframe technology – giving customs officers

online access to realtime information across all 30 of

the country’s border checkpoints.

IBM business analytics and service management

software is helping to transform Union Bank,

Intercontinental Bank and FinBank in Nigeria by

increasing visibility of information and greatly

improving organisational efficiency.

IBM is helping Cameroon’s Ministry of Finance to

modernise the payroll processes for government

employees in the country. The new system based

on IBM mainframe and storage technologies

increases security of the Ministry’s payroll system

and improves process efficiency, while reducing

operating costs by 30%.

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IBM and Africa

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Mapping our progress

Western Africa: Progress fuelled by innovation and talentIBM is helping the government of Cross River State in Nigeria to implement major healthcare and social welfare initiatives designed to provide access to free healthcare and alleviate poverty. The work benefits from advanced technologies, such as biometric identification and solar energy, to make the programmes more efficient, reliable and accurate.

Project Hope is a free healthcare system for pregnant women and children under five. The government’s aim is to dramatically reduce maternal and child mortality rates in Cross River State.

Project Comfort is a social benefit programme for people living in poverty that provides financial assistance and support for education.

Cross River State suffers from some of the worst child and infant mortality rates in Africa with thousands of mothers, newborn babies and children dying every year – many from preventable, treatable causes. According to the latest government figures, 250 out of every 1,000 children in the state die before reaching the age of five. 2,000 out of every 100,000 women die during child birth. By partnering with IBM on projects Hope and Comfort, the Cross River State government intends to significantly reduce child and maternal mortality rates in the region. To date, IBM’s consultants have helped to register over 135,000 people for the programmes.

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IBM and Africa

Africa is a focus continent for IBM’s Corporate Citizen Corps programme – a corporate version of the Peace Corps. Teams of top employees from around the world, with skills in technology, consulting, research, marketing and finance, are sent to key emerging markets for one month. These IBMers work with local organisations and businesses across Africa to support community-driven economic development.

IBM is collaborating with the Kenya ICT Board, the Ministry of Information and Communication, and the Digital Opportunity Trust to narrow the digital divide between rural and urban areas and accelerate the growth of information and communications technology across Kenya.

IBM is also working with the Postal Corporation of Kenya (PCK) to review the country’s changing economic landscape and develop a plan to deliver financial services to poverty stricken areas.

IBM Corporate Services Corps

In Tanzania IBM is helping the government to drive economic growth and create jobs. We have dedicated more than 10,000 hours of technology and business expertise to the University of Dodoma, Africa Wildlife Foundation, Tanzanian Association of Tour Operators, and the Institute of Accountancy.

100th Deployment For our 100th Corporate Service Corps deployment, coinciding with our Centennial, IBM sent 11 employees on a four-week engagement to assist organisations in Ghana. The team developed a website and database for Tema Technical Institute. They helped the Electricity Company of Ghana to improve the reliability of its internal computer network. They also worked with a local branch of SOS Children’s Village, providing a technology framework to better educate disadvantaged youngsters.

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Our global presence makes us stronger locally

We’re focused on providing high business value to

enterprises of all sizes.

SME Business Toolkit

This IBM toolkit contains the

latest technologies to help small

and medium enterprises in

emerging markets learn

and implement sustainable

business management practices.

The goal is to increase the

reach of local business into the

global economy. The toolkit

includes an online calculator to

determine a business’s readiness

for financing, free software to

build a web site, business forms

for employee performance

evaluations, community tools

such as online conferencing, and

a multilingual directory to help

small businesses link locally,

regionally and globally.

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IBM and Africa

IBM at a glance

IBM’s strategy is to deliver value to clients through

integrated business and IT innovation. Consistent with this

strategy, we focus on initiatives such as supporting clients

in growth markets, smarter planet, business analytics and

optimisation, and cloud computing.

Our competitive advantage is based on our ability to bring together a

huge range of capabilities from across our various business groups.

Global Technology Services (GTS)

• ProvidingITinfrastructureandbusinessprocessservices

• Deliveringbusinessvaluethroughglobalscale,standardisation

and automation.

Global Business Services (GBS)

• Providingprofessionalservicesandapplicationmanagementservices

• Deliveringbusinessvalueandinnovationtoclientswithsolutionsthat

leverage industry and business process expertise

• Integratingtheindustry-leadingportfolioofIBManditsstrategicpartners.

Software

• Primarilyprovidingmiddlewaredesignedonopenstandards

and operating systems software

• CapabilitiesincludeWebSphere,InformationManagement,Tivoli,

Lotus, Rational, Business Analytics and Operating Systems.

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Global capabilities

Systems and Technology

• Providingclientswithbusinesssolutionsrequiringadvanced

computing power and storage capabilities

• Leadingtechnology,productsandpackagingsolutionsforclients

and for IBM’s own advanced technology needs.

Global Financing

• Facilitatesclients’acquisitionofIBMsystems,softwareandservices

•Globalfinancinghasthebenefitofbothadeepknowledgeofitsclient

base and a clear insight into the products and services that are being

financed – effectively reducing risk.

For more information on IBM’s strategy, solutions and

business capabilities, please download our 2010 annual report:

ibm.com/annualreport/2010

Revenue $99.9 billionPre-tax income $19.7 billion$16.3 billion free cash flow

Investment of $6 billion in R&DInvestment of $6 billion in 17 newly acquired companies

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IBM and Africa

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For more than 50 years, IBM has brought the best of

technology and transformation to African clients.

Behind us: decades of applied innovation and transformation.

1950 1960 1970 1980

Computer age

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IBM and Africa

Looking to the future, progress will be defined

by creating a smarter planet that uses intelligent,

instrumented and inter-connected technologies to

make the world work better, benefitting businesses,

organisations, communities and individuals.

Ahead of us: a smarter planet.

Age of intelligence,instrumentation and interconnectedness

1990 2000 2010

Internet age

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Our mandate for progress

The need for progress

becomes clearer every

day. So many systems are

inefficient and use scarce

resources unsustainably.

Africa has a wealth of natural

resources, yet all too often

this value ends up elsewhere.

Raw materials are often

extracted here, then exported

overseas and refined.

These statistics prove the

continent has the potential

to move up the value chain.

Looking at these systems in

a smarter way will accelerate

Africa’s progress.

Nigeria spends $1 billion annually importing fuel from other nations – yet it pumps out 2.4 million barrels of oil a day.

Ahead of us: a smarter planet.

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IBM and Africa

Building a smarter planet is about

thinking and acting in new ways to

make our systems more efficient,

productive and responsive. We

have the opportunity to improve

the lives of African people through

smarter infrastructures, smarter

healthcare and smarter education.

These smarter systems can make

a material difference to the health

of the global economy, the health

of our planet, and the health and

prosperity of global society. We

are at the forefront of creating a

smarter planet that will change

Africa for the better.

Over 40% of the African population has difficulty accessing safe water supplies.

Only 2% of the population has access to energy and only 3% to telephony.

46 million children have never stepped foot in a classroom.

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Ahead of us: a smarter planet.

We’re engaged in opening up meaningful new possibilities for progress that will change lives, businesses and ultimately help in the transformation and creation of Africa’s future.

It’s already happening!

IBM and Africa

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It’s already happening!If you’d like to find out more about the journey we are taking with our partners and clients, and the amazing technology and thinking that’s propelling our journey...

visit ibm.com/za/office

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IBM, the IBM logo, ibm.com, Information Management, Lotus, Rational, smarter planet, Tivoli and WebSphere are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. Other company, product and service names may be trademarks, or service marks of others. © Copyright IBM Corporation 2011. All Rights Reserved.