IBM Lotus Notes 360

Lotus Notes 360IBM Lotus Notes Client Management Done Right – Beginning to End

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IBM Lotus Notes 360 2

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PAN-MarvelClient-PF-100222.pptx 5

The beginning of a Lotus Notes Client


The Beginning of the Lotus Notes Client

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For brand new users:• User id is created and exists somewhere

• ID Vault or File Share or Domino Directory• Notes is installed but not configured

For existing users:• Notes ID, data, plugins, journal, signatures etc exist and are

located on a previous machine• OR old data exists but is lost


Traditional Notes Setup

Technician spends 30-60min plus, to configuring new machines, following a 10-50 page manual

The problem with this method is: • Error prone, resulting in no real standardization• Time intensive, making this very expensive• No way to tell who is setup right or wrong• Old notes data may not be moved to new machines properly


And to Make Things Worse….

Once users get their hands on Notes, things get changed resulting in:

• Icons moved out of sights or a wrong one on the top of the stack

• Wrong location and connection documents, which cause..• Policies to no longer work• Replicator page problems causing orphaned replicas

Now the lack of visibility becomes an even greater problem!


The FREE Solution: MarvelClient Analyze

See over 200 configuration points such as:• How and where Notes client are installed

– Identify missing hotfixes or non-standard installs

• Mac, Linux, Windows and Citrix machines• Performance issues and network latency• Potential security risks• All icons and bookmarks users have• Wrong location and connection

documents


• Define “the perfect Notes client” for any user group, hardware type, Notes version, geography, department etc

• Automatically configure Eclipse plug-ins, widgets, location and connection documents, notes.ini settings, local replicas, bookmarks, preferences, profile docs, signatures, dictionaries, full text indexes, ECLs, toolbars and more

• Makes new or replacement client setups fast, automated and easy

• 100% reliable and error-free

The Solution: MarvelClient Manage


Since all MarvelClient actions can be set to execute once, a __ number of times or persistently, not only are Notes clients deployed perfectly, they remain perfectly configured, 365 days a year• Over 80% support call reduction is easily achieved as help desk calls

are prevented entirely

Manage ID files in a reliable and secure way with our “ID Vault” like storage facility• ID files, certificates etc are transparently collected, stored securely,

downloaded as needed

The Solution: MarvelClient Manage


Adolescence and the Lotus Notes Client


The Only Constant is – Everything Changes

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Regardless of your IBM Lotus use:• Server consolidations or decommissions take place

• Impacting workspace, location and connection docs, replicator page entries, bookmarks, Sametime communities

• Mergers, re-certifications or renames happen• Affecting all of the above plus ECL’s

• New features get introduced• Such as Citrix or other virtualization efforts• Eclipse plugins get (attempted to be) deployed• Roaming gets introduced to a portion of the company


The Only Constant is – Everything Changes

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• Applications get deployed and decommissioned• Leaving orphaned and wrong info on clients

• Users and apps get moved• Leading to wrong location docs for mail

• New software is released and client need to be upgraded• Change from mapped network drive to local installs• Working directories and Eclipse may change• Changes in preference from shared client to single user client


The Policy Challenge

• Policies depend on an already functioning/setup client • In my experience less than 75% of users actually receive policies

• They don’t provide you with any inventory to see clients• They don’t truly adapt to your users’ unique situation

• LAN vs. VPN, geography, Citrix user, able to deal with things outside the data directory

• They aren’t predictable, can happen anytime.... or not...• Most settings cannot be UNset once set• They typically cannot repeat actions


Transparently adjusts workspace icons, bookmarks, replicator page entries as well as replication history to make even the most complex project seamless for end users

Typical MIGRATE ProjectTypical MIGRATE Project Most Common Request for MIGRATEMost Common Request for MIGRATE

Consolidating Servers

Cleanup of existing, outdated client info

Re-certifying users or servers

Domain mergers

The Solution: MarvelClient Migrate


Traditional Notes Roaming

Notes based roaming is:• Very large at 20 – 150 MB

• Look at the size of your workspace

• Slow – see above• Network intensive – see above• Depends on policies and ID Vault

• Not entirely reliable

• Struggles with roaming eclipse components• Requires additional restarts


• Just 2 -4 MB network storage required• One-step upgrades by roaming data from

Notes 6 single-user into Notes 8.5.3 multi-user clients (for example)

• Issue new machines instantly with all appropriate client data

• Save up to 95% network traffic and disk storage while roaming to/from Citrix

• Makes Notes clients with data directory on network drives efficient and manageable

• Network independent while the Notes client is running

The Solution: MarvelClient Roaming


The Geography Problem

• User in New York• Sends Doc|DB-Link to user in

California• Unfortunately, the user in

California does not open the database from a local server

• ... but from the one in New York• ... or even Alaska *ouch*

(dang you, Alphabet!)--> This also applies to policies


The Solution: MarvelClient Realtime FunctionsFunctions Optimal Server ConnectivityOptimal Server Connectivity

Back-up

• Optimal server connectivity by automatic and dynamic redirection of all client pointers to appropriate servers

• Differentiates between LAN, WAN, VPN; works on the fly without Notes client restart

• Redirects icons, bookmarks, location and connection documents, replicator entries

• Dynamic restriction of database creation or deletion

Locations of a mobile Notes user during travelsLocations of company servers

Without REALTIME, Notes automatically connects the the user to his home server, no matter where the user is

With REALTIME, mobile users are automatically connected/redirected to the right servers to optimize connection speed.


The Mature Lotus Notes Client


Traditional Notes Upgrades – Coming 360

• We’re back to the “setting up new users” topic• Solving a problem starts with understanding it

– How do you upgrade or standardize clients you cant see

• IT is forced to guess, making this VERY frustrating and expensive– Who is installed in a non-standard way– Who has data on network drives– Who has the Admin and Developer clients installed– Who doesn’t have sufficient memory/disk space


The Depth of Notes 8.x

17‘000 files in Notes Program directory in 1‘800 subdirectories

• 7‘500 (largely undocumented) .properties files, 1‘500 jar files, 1‘200 HTML files

3‘000 files in Notes Data\workspace directory in 2‘400 subdirectories, out of which 1‘850 are empty• 900 (largely undocumented) XML files and 100+ (largely

undocumented) properties files


The Depth of Notes 8.x

In total, that is• 20‘000 files in 4‘600 subdirectories• 8‘500+ largely undocumented files• Many (many many) subdirectories are plain empty,

especially in Data\workspace• ... and around 100 NSFs/NTF‘s• ... and the good old notes.ini file


Add to that over 80 Preference Dialogs

Approximately 12‘000 settings across the:• local address book• notes.ini• XML files7‘500

Which does not include any plugins, widgets, addons, that you or your users may have installed.


The Solution: MarvelClient UpgradeBack-up

• Is Notes aware, knows the client setup and mis-configuration to begin with

• Transparently deploy upgrade packages in a network-friendly, throttled way

• Upgrade Notes clients, Sametime, eclipse components, hotfixes etc

• Once all components are available locally, the user is presented with the choice to upgrade or delay

• Allows for touchless upgrades while properly standardizing all users


Traditional Eclipse Management

• Requires trusted and signed plugins– Complex and time intensive setup

• The way Eclipse is managed constantly changes – Even if you figured out how to edit plugin_customization.ini or

others, won’t help

• Is a complex framework – Dealing with instances and defaults for users

• Great functionality but difficult to implement– Also difficult to roam and support


The Solution: MarvelClient Eclipse

Reliably manage Eclipse components or preferences such as:• Change, add, query or delete• Dock the open launcher• Set the embedded browser• Hide the feedreader

Deploy or un-deploy plugins• Usually, without a required restart• To anyone based on any condition – no widget catalog required

Manage Sametime Communities and settings• Add, change, merge or delete


MarvelClient in Summary


Single .dll or .so or .dylib deployed via built-in mail function, mail postopen script, Altiris, SMS, ZENWorks etc

Two Notes.ini entriesEXTMGR_ADDINS=mc.dllMC_DB=%notes_homeserver%!!...

MarvelClient Overview


... typically leading to payback period of 2-6 months while improving end users experience

MarvelClient Modules Significantly Reduce Notes TCO …

Module Function Benefit

Analyze Gaining Insight into your Notes client infrastructure Inventory of current issues, impact assessment for new projects

Migrate Mass Changes for consolidations, cleanup, mergers Automatically redirects all client pointers

Manage Client configuration and Eclipse management Up to 80% fewer helpdesk calls

Realtime Intelligent server connectivity for travelling users, Citrix users and consolidated environments

Increased end user satisfaction with „Notes just works“

Roaming Full client roaming with 90% less data requirement 80-90% smaller client profiles80-90% less network & server load

Upgrade „Throttled“ package deployment and automated client upgrade, including of components

Touchless and intelligent upgrades while also standardizing client installs

Eclipse Deploy and un-deploy plugins, configure Sametime, setup embedded browser and more

Seamless Eclipse setup, standardization, full control over Sametime

Zip/UnzipFile Blocking

Automatic attachment compression and file blocking 25% smaller mail files40% less network load


MarvelClient Benefits

Initial Notes setup - Change of department – User and app movesApp and Server decomissioning – Application Deployment

Migrations - Upgrades – Consolidations - Re-certifications - Mergers

- 80-90%

- 50-70%

„Self Healing“ clients - Willingness to invest in other IBM offerings further - Less down time and frustration - Up to 70% faster Notes startup times

End User Experience

+ + +

Automatic attachment compression - Intelligent restrictions for sending attachments - Efficient Notes client roaming

- 20-50%

Cost of Data Storage and Transfer

Project Duration and Effort

Administration Effort


MarvelClient in SummaryGranting companies complete power over the Notes client setups, therefore reducing Notes TCO while enabling investment in new IBM software, features and versions.

100% successful initial setups and ongoing client configurations

95% less network load compared to Notes Data on network drives

70% faster Notes client startup times

80% less help desk calls

70% shorter projects for migration, consolidation and recertification on clients

50% less mail network traffic

25% less disk space for mailfiles(40% smaller DAOS footprint)

Fastest client management tool change up to 10,500 links per second What other products do in minutes, we do in

seconds

Most used & proven Based on longest client management

experience in the market 4.4 million licensed modules Large consolidation and migration projects

• 120,000 users; 200,000 replicas from 200 40 Domino servers

• 140,000 users; 250,000 replicas from 1,300 90 Domino servers


Questions?

Francie TannerTechnical Director, Americas

panagenda Inc – Client Management, Server Monitoring & more

60 State Street, Suite 700 ● Boston, MA 02109 (USA)

Skype: francietanner ● Cell: +1 264 584 1060

Fax: +1 415 449 5940 ● E-Mail: [email protected]

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