IBM Lotus Sametime Software--Nov2008

8/14/2019 IBM Lotus Sametime Software--Nov2008

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IBM Corporation 2008

IBM Lotus Sametime

software

Your onramp for

Unified Communicationsand Collaboration

November 2008


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Agenda

Lotus Sametime software capabilities

The IBM Lotus Sametime family of products and offerings

Resources to help speed your deployment:

IBM services and IBM Business Partner solutions


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IBM DELIVERED

IBM BUSINESS PARTNER DELIVERED

Lotus Sametime is IBMs software platform for unifiedcommunications and collaboration capabilities


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IBM Leads Enterprise Instant Messaging withRobust Functionality and Market Presence

The Forrester Wave Vendor Summary, Q4 2007

#1most used Enterprise IM solution Osterman Research, August 2007

Surpassed100millionentitled users30% more

customers in 2007

1

/3 were Outlook/Exchange shopsProduct of the Year

UC Magazine

2008 North American Business Software &Communications Applications Green Excellenceof the Year Award to IBM

Frost & Sullivan, September 2008


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Lotus Sametime software is designed to help clients excel

Instant Messaging

Presence Awareness

Web Conferencing

Respond Immediately

React Faster

Reduce Expenses


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in a Lotus Sametime client


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in Lotus Notes


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in Microsoft Outlook & Office


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in business portals


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in Line of Business applications


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IBM Research: Key drivers for use of IMIM has replaced more time-consuming modes of communication, and provided a private modeduring meetings

How IM is used most often

Get answers to quick questions

Page staff (e.g. in medical facility)

Give customer support

Track down someone you need to

find Cue others during a teleconference

Send a quick file

Keep distant people in the loop

Work across time zones

Know if someone is available tohelp or respond

Gather people into a quick teamconference (e.g. in case of crisis)

IM benefits are about businessacceleration

Convenience and time savings

Enables me to multi-task

Gets me information I need quickly

Helps me manage my time

Keeps the business running across timezones

Gives us real speed of communication

Multi-task: e.g. get information to a

person who is on a phone conference Gives customers immediate attention in a

customer service setting


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Lotus Sametime enterprise instant messaging

IBMers send almost4,000,000 IMs every day


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IBM Research: why people want to use web conferencing

Keeps us all on the same pageEnsures consistency of information, understanding, common

messages

Reduces errors and confusion

Can share desktop and make edits everyone can see and agree to

Enables virtual and global teams

Saves money, time, and wear & tear on people (costs of travel)

Makes distant experts accessible (e.g., health care diagnostics)

Enables us to see each other in a meeting (i.e., web cams used by

many) and get to know othersShorter preparation time for projects

Ease & speed of information exchange

Can participate in a meeting from anywhere


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Web Conferencing ...only IBM offers the flexibility and choiceto run your web conferences on-premiseor as a service


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A Lotus Sametime Web Conference


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Lotus Sametime Mobile ClientsTake your team with you, wherever you are going

BlackBerry smartphone Windows MobileSymbian


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Extending instant messaging communications tocustomers and suppliers via enterprise or supportedpublic IM communities

Lotus SametimeGateway

Sametime

SIP

XMPP

YAHOO

AOL

Google


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Works in many environments Linux supportApple Macintosh Client support


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Extensible platform

Communication & collaboration services

An extensible platform Integrate with applications & processes

Easily extended by 3rd parties

Plug-in framework Open standards

An extensive network of IBMBusiness Partners

Audio/Video/Telephony ISVs

Solution providers/SIs

and many more

Example: Dassault product design plug-in

Example: RADVISION plug-in


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Lotus Sametime software as a platform -- examples2007 Best IBM Lotus Sametime Collaboration Extension

Imixs: IX Workflow PluginLotus Award winner Is||coord: IS Phone

Lotus Award finalist RADVISIONLotus Award finalist


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Example of Custom Plug-in: Access data frombackend financial system in real time


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Integrating SAP Business Process & Applications into Lotus Sametime

Inventory search resultsFiltered organizational hierarchy Order status results


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Plug-ins in the Lotus Business Solutions Catalog

Any 3rd party can post

plug-ins for LotusSametime in this catalog.

IBM validates the partner

plug-in and approves it to

be posted.

Search for the Lotus

Sametime plug-ins that

you want

Many of these plug-ins are

no charge. Others are for

fee depending on thecapability and the IBM

Business Partner.

http://catalog.lotus.com/wps/portal/sametime


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Agenda


The IBM Lotus Sametime family of products




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Lotus Sametime 8 software builds on Lotus Sametime 7.5

which was a major upgrade & investment in IBMs UC2 TMstrategy

Instant Messaging

with Voice & Video

Presence Awareness

Web Conferencing

Integrate with 3rd party audio,

telephony & video systems

Significance of Lotus Sametime 7.5 software:

Product becomes a platform

Unified communications and collaboration:

audio, video, web, data Rich real-time collaboration for IBM Lotus Notes, Microsoft

Outlook users

Federated collaboration with other IM systems

More open choice for customers (Eclipse, Linux, etc.)

Focus on security-rich capabilities


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The IBM Lotus Sametime Family

Sametime

Unified Telephony

(currently planned

for 2H availability)


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What the analysts are saying

"A year or two ago the knee jerk reaction was,

'I'm going to partner with Microsoft.' Now

vendors are recognizing IBM Lotus has a very

mature Unified Communications product with a

significant user base."

Melanie Turek, principal analyst Frost & Sullivan,

quoted in eWEEK Polycom, IBM Deliver Click-to-Video Conference,

by Paula Musich, August 18, 2007

With these new products, IBM is clearly showingwhy they're a leader in the enterprise IM space."

Blog: "Sametime Steps Forward", Peter Brockmann, 22 August 2007


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IBM Lotus Sametime Standard 8 software

VoIP chat within the enterprise,Video Telephony integration

Dynamic Locations

File Transfer, Screen capture

Web Conferencing

Mobile Clients

IM Federation

Extensible Eclipse client & SDKs


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IBM Lotus Sametime Entry 8 software

Presence

Security-rich IMRich text, emoticons

Business cards

Contextual collaboration

Works with

Microsoft Office & Microsoft Outlook


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IBM Lotus Sametime Advanced 8 software

Persistent chat

Broadcast Suite

Instant share

Location services


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IBM Lotus Sametime Advancedpersistent group chat


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4

1

3

2

5

6

IBM Lotus Sametime Advanced softwareBroadcast Tools: Finding people and experts


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IBM Lotus Sametime Advanced softwareInstant Screen sharing

Instantly share your screen,with optional remote screencontrol

Share an application, a portionof your screen, or your entire

desktop. Choose to allowother participants to "drive" andmake changes to documentson your PC.

Help desk support - instantlystart a remote desktop sessionto see a user's PC to take

control troubleshoot

Removes the barriers ofscheduling a Web conferenceand distributing conferenceinformation

Share instantly without anydistraction or delay

Uses your encrypted, behind-the-firewall Lotus SametimeWeb conferencing

Let me show you what Im looking at


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Lotus Sametime Advanced softwareGeographic Location Services

Lotus Sametime Advanced software remembers whereyouve been

See where people are now or their last known location

Use a plugin to see who is in the same location as you

Save time & effort by having locations pre-loaded

Write applications against locations of people not on yourbuddy list

Customize location services to map to more granular level --from a zip code down to individual building or floor

Build customized aggregation with other location services,such as GPS, cell tower, etc.


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IBM Lotus Sametime Unified Telephony software(Currently planned for availability in 2008)

Rich aggregated presence

Incoming Call Management

Softphone

Connect Multiple Vendor PBXs

Planned functionality; subject to change


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What the analysts & media are saying

IBMs stance that it is not going into the telephony business,and that it is providing a smooth migration path for theheterogeneous PBX environments, should be welcome newsfor many companies that may be uncertain about OCS andMicrosofts clear focus on displacing established enterprise

telephony solutions.Brent Kelly, The Wainhouse Research Bulletin

Vol. 8, #28, August 23, 2007

IBM has chosen to approach the market withtechnology that can leverage companies'existing telephone systems, while Microsoft hasmade it clear that it hopes to one day replacethose systems with software-basedcommunications running on servers.Network World


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Integrating the Siemens OpenScape technology into

Lotus Sametime Unified Telephony will simplify the

ability to build true collaborative business environments

and communicate in real-time across mixed PBX

systems, helping to increase knowledge-workerproductivity.

Jonathan Spira, Basex, CNet News, Fri Aug 24, 2007, "IBM follows

Microsoft with unified communications push," By Antony Savvas


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Summary of software capabilities

Video, VoIP

TelephonyIntegration

File Transfer,Screen Capture

Web Conferencing

Mobile Clients

Public IM Federation

Presence

Instant Messaging

MS OfficeIntegration

Persistent Group Chat

Real-Time Community CollaborationInstant Share

Geographic Location Services

Sametime

Unified Telephony

(currently planned

for 2H availability)

Rich aggregated presence

Incoming Call Management

Softphone

Connect Multiple Vendor PBXs


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www.sametimeunyte.com

Announcing

easy to access, easy to use, easy to integrateWeb conferencing service


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What the analysts are saying

Furthermore, IBM is uniquely positioned tostrengthen their success with VoIP partners'customers since IBM continues to insist that itis not developing a VoIP platform, whichmakes them more potent as a collaboratorthan LiveMeeting (Microsoft) or Webex(Cisco).

BLOG: IBM Acquires WebDialogs, PeterBrockmann,

There are many directions this mergermay head all of them prettyexciting...The big picture of course is

that this is another sign of IBM Lotusgetting more active in the collaborationspace.

"Unified Communications Happenings: IBMAnnounces New Lotus Sametime Products,

Wainhouse Research.


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Easy to Accessas easy as joining a conference call


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Easy to Use


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IBM Delivers Unparalleled Conferencing Servicesfor Companies of All Sizes

- Proven expertise in building and runninglarge scale collaborative solutions

-Global presence

- Leader in CollaborationSoftware

- Business Partner network

- Proven, open, Web 2.0 technology easilyintegrated with 3rd party applications

- Easy to use, easy to access,intuitive user experience

- Established presence in

businesses with less than500 employees

- Leader in private-label Web conferencingservices

- Open and extensible UnifiedCommunications and Collaboration Platform

Reliable,

accessible, easy

and intuitiveglobal

conferencing

services

-Robust channel-ecosystem


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Agenda


The IBM Lotus Sametime family of products and offerings




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IBMs Unified Communications and CollaborationCapabilities

technicalexpertise

ecosystem of

partners

industryknowledgeand experience

openandextensible platform


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IBM Unified Communications Services

Video

Communication

BUINESSV

ALLUE

Lower TCO, increasedflexibility and resiliency

UnifiedMessaging

Collaboration

Improvedcustomer service

IP ContactCenter

More competitivebusiness models

Innovatio

ConvergedNetwork

IPTelephony

Industry

Solutions

INTEGRATION

PlanDeployManage Improved

effectivenessand productivity

Faster time to value

Improved project success rate

End-to-end project implementation

A collaboration system that is more

easily supported

Services delivered by IBM Global Technology Converged Communications Services team


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Over 400 IBM Business Partners can help


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Thank You


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IBM Corporation 2008. All Rights Reserved.

The information contained in this publication is provided for informational purposes only. While efforts were madeto verify the completeness and accuracy of the information contained in this publication, it is provided AS ISwithout warranty of any kind, express or implied. In addition, this information is based on IBMs current product

plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for anydamages arising out of the use of, or otherwise related to, this publication or any other materials. Nothingcontained in this publication is intended to, nor shall have the effect of, creating any warranties or representationsfrom IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreementgoverning the use of IBM software.

References in this presentation to IBM products, programs, or services do not imply that they will be available in allcountries in which IBM operates. Product release dates and/or capabilities referenced in this presentation maychange at any time at IBMs sole discretion based on market opportunities or other factors, and are not intendedto be a commitment to future product or feature availability in any way. Nothing contained in these materials isintended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in anyspecific sales, revenue growth or other results.

IBM, the IBM logo, Lotus, Lotus Notes, Notes, Domino, Quickr, Sametime, WebSphere, UC2 and AIX aretrademarks of International Business Machines Corporation in the United States, other countries, or both.

Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States, othercountries, or both.

Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.

Other company, product, or service names may be trademarks or service marks of others.

All references to Renovations refer to a fictitious company and are used for illustration purposes only


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Backup


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We already have Lotus Notes, why should I pay for Sametime?

Stand-alone Lotus Sametime

Connect client with all features Web conferencing

IM server interoperability (connectto other IM systems)

Public IM interoperability

Embedded VoIP

Mobile clients

Telephony and Video integration

Plug-ins and extensions

Toolkit and APIs

File transfer, nicknames, privacysettings, alerts.

Because

there ishigh

business

value

Lotus Sametime Standard


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ROI examples using Lotus Sametime software

$520K saved from online trainingGrocery chain

$600K saved in travel costsManufacturer

Productivity numbers increased 20% over 2 years.CustomerService HelpDesk

Portal + Sametime gets new cars in market faster and saves costs bycentralizing information, reducing travel costs for design meetings.

Automotive

$750K/year added to margins by reducing supply and order fulfillmentdisruptions

Retailer

Saved $300k/year switching from hosted web conferencingInsurance

Saved $650K in phone costs for 35,000 employees (Before integratedVoIP)Insurance


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The IBM strategy is being shaped by how businessesare looking to deploy unified communications

Early adoption of IBM unified communications andcollaboration capabilities will be through line of business &business processes

UC capabilities need to fit in to the users preferences

spanning a continuum of applications

Multiple PBX environments are a business pain point

Businesses want to leverage their investments in audio/videobut tie them into their mainstream collaboration applications


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Lotus Sametime Unified Telephony - Rich, UnifiedCommunications & Collaboration experience

Show telephony presence (availability -on phone/offphone/away) via an icon within the Lotus Sametime client

Aggregated Presence

Easy to use interface; UI design & developmentClient UI

Heterogeneous SIP softphone software that allows desktop to

act like telephone handset

Incoming call controls - Rules based call management

One number service

Workflow engine for rules

Device handover, call forward, etc. User experience and telephony preferences

IM and screen pop-ups to handle incoming call

Easy to use UI for rules management & customization

Easy to use UI for preferred device

Ability to connect to multiple and different PBXs Connectivity to multiple, mixed PBXs without additional

software from other vendors

Softphone

Rules based call control

Connectivity to majortelephony systems forclick-to-call & click-to-conf



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Easy integration into heterogeneous communicationsenvironments

SIP infrastructure and end point managementSIP proxy / registrar

Connectivity via standards SIP and/or CSTA to major vendors (Alcatel, Avaya, Cisco, Nortel,

Siemens) and SIP-compliant PBXs

Connectivity to any legacy TDM via supported SIP Gateways

Ability to connect to mostpopular PBXs



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Lotus Sametime server-side integration and BusinessPartner APIs

Client/server APIs to be determinedSoftware Development Kit

(SDK)

Aggregated telephony presence + IM in Lotus Sametimepresence server

Aggregated Presence

Server side integration via TCSPI APILotus Sametime ServerIntegration

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IBM Lotus Sametime Software--Nov2008

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