Date post: | 16-Jan-2015 |
Category: |
Technology |
Upload: | prolifics |
View: | 114 times |
Download: | 3 times |
George ChastSmarter Process Leadership Team
IBM Smarter Process: Reinventing Business Operations for Greater Customer-Centricity & Topline Growthwith Mobile, Social & Cloud
IBM’s approach for reinventing business operations
to enable greater customer-centricity
in the age of mobile, social, cloud and big data
while driving efficiency and optimization into end-to-end processes
IBM Launched Smarter Process at Impact 2013
InstantAt Internet speed
Broadcast Music Inc (BMI) shortens artist onboarding time by 93%, processing 100B transactions
SeamlessInterconnected & ubiquitous
Visa Europe handles cross border payments across 36 diverse currency markets
SeamlessInterconnected & ubiquitous
Visa Europe handles cross border payments across 36 diverse currency markets
InsightfulTargeted and relevant
Hospitals Contribution Fund (HCF) provides preventative heathcare options and grows its market share by 56%
InsightfulTargeted and relevant
Hospitals Contribution Fund (HCF) provides preventative heathcare options and grows its market share by 56%
In a Customer-Centric World, Processes Must Be…
Restless Reinvention andProcess Innovation
Better Decision Making from Actionable Insights
Accelerated Time to Market
Integration across Business & Technology
A Building Block Approach
Impact 2014: The Composable Business
6
Clients at Impact 2014
of global companies say that their
~ Capital Confidence Barometer, October 2013
Nearly
a year earlier
, up
from only60%
41%
Effective business operations enable capturing new opportunities
Companies’ Focus on Growth is Pervasive
63% 58% 69%
of leaders expect consumers to gain even more power and influence of their businesses
of business executives expect new technology to reduce barriers to entry
of business leaders expect more cross-industry competition
~ Digital Reinvention: Preparing for a very different tomorrow. IBM Institute of Business Value, 2013
The Need for Customer-Centric Reinvention is Paramount
Be First to reinvent your operations for competitive advantage
Focus on empowering your knowledge workers (and creating more!)1
Speed process innovation with flexible innovative delivery models
To further customer-centricity and drive top-line growth
2
The Way Forward with Smarter Process & Composable Business
10
Knowledge Workers Must Be Effective to Enable Customer-Centricity
“Knowledge worker productivity is...(the) only real competitive advantage in a global economy ”
~ Peter Drucker
“Knowledge workers have driven more than 70 percent of the economic growth in the U.S. over the past three decades, “
~ McKinsey Global survey, Economic Conditions Snapshot
“Enterprises recognize that their, knowledge workers are vital to success, yet they provide poor information and process tools to get the most out of them ”
~ Forrester*
Enhance service levels, improve customer satisfaction and grow your top-line
!Knowledge Worker Empowerment is Vital to Success, Forrester January 2011
Available anytime, anyplace, anywhere
PureApp
Business “Programmers”
Creates process models and workflow diagrams
Defines business rules and events to drive behavior
Utilizes analytics to gain insights in how to improve operations
Subject Matter Experts
Define case types and activities
Define business objects Author simple responsive UIs Consume pre-built process
components
Responsible for “job” (case, task, or combo)
Triggers ad-hoc activities in response to business conditions
Monitor process performance Collaborates with other workers Leverages content in context Routine work is automated as much
as possible
Automated straight-thru processing Procedural, task-based work Dynamic, goal-driven work; case
On- Premise
Smarter Process Supports a Spectrum of Work Types
Knowledge Workers
Operational Decision Management
Business Process Management
Case Management
Smarter Process Brings Together a Broad Set of Industry Leading Capabilities Across IBM
Location Speed &direction
Sentiment
Photos Identity
Mobile is a Game-Changer
BusinessContent
SMS Mobile emailMobile apps
Empowering Your Knowledge WorkersIBM Operational Decision Manager
What’s New
New decision service for simplified rule deployment and governance
End-to-end rule change management cycle support via the ODM Business Console
Simulation capabilities inside the Business Console empowers knowledge workers
Automate and govern repeatable operational decisions
Optimizing Decisions at Key Business MomentsTechnology Preview of IBM ODM Advanced
What’s New
New Decision Server Insights runtime available as a technology preview to existing IBM Decision Server customers
Business user empowerment to sense changing business conditions and respond with predetermined actions
High fidelity, granular actions
Patient Loan Applicant Policy Holder
Millions of interactions
Hundreds ofAggregates
Thousandsof Rules
Dozensof Models
Process
Rule
Service
• Events
• Rules
• Predictive analytics
Stateful, real-time situational context for decision automation
Providing the Full Spectrum of Work CapabilitiesIBM Business Process Manager
What’s New
Basic case management support complementing straight-through processing and user-driven workflow
Simplified implementation and management of process-oriented solutions
New responsive user interface design for common experience across all devices
Comprehensive platform for process orchestration and governance
17
Business Dashboards with deep visibility and analytics
Visibility into work-in-progress providing the ability to take corrective action when necessary
Detect bottlenecks and performance thresholds and display them visually
View into process performance
Analyze process performance to uncover areas for improvement
Speeding Innovation
Collaborative Process Discovery in the CloudIBM Blueworks Live
Process made simpleVisit BlueworksLive.com to learn more
What’s New
Governance framework provides built-in, auditable review and approval workflow
Private cloud option delivers single-tenant hosting on dedicated hardware and software
Pay by credit card in 26 countries
Responsive Coach Design: Single coach for multiple form factors
20
• Reduced cost of
development
• Design for Mobile
Embedded in other applications Available in default BPM UIs
Use via your mobile browser
Use via custom apps
(Worklight)
IBM BPM Coach
Leverage a Tech Demo of Mobile Ready Light Weight Coach Views
Playback and Test Responsive Coaches on multiple form factors
Build using WYSIWYG tooling and multi-form factor design
Email notifications
Market leading BPMs offering available via the Cloud
What’s New
Concurrent User pricing for increased flexibility
Enhanced security with two-factor authentication and SAML
New data store helps accelerate project development
Accelerating Process InnovationIBM Business Process Manager on Cloud
Innovating with New Business Models and Approaches
BlueMix Rules Service
BlueMixRapidApps
Smarter Process assets for Codename: BlueMix
What’s New
Rules Service enables developers to spend less time recoding and testing when the business policy changes
BlueMix RapidApps empowers business developers to rapidly deliver new web and mobile business apps
© 2011 IBM Corporation
Build Your Roadmap to Process Excellence
Identify Business
Challenge and Value
Succeed with an Initial
Project
Establish a Program
Bu
sin
ess
Ou
tco
mes
Project Scope
• Undertake an initial process or decision improvement project based on assessed need
• Leverage proven methodologies to implement process and/or decision automation within 90 days.
• Extend automation with greater integration across the enterprise
• Further optimize decisions with situational context from business events
• Provide detailed visibility into running processes with configurable dashboards
• Collaborate with colleagues to understand and document existing processes
• Use as-is process maps and leverage IBM expertise to identify key improvement opportunities
12
3
23
Expedite time to success with BPM on Cloud
Achieves unparalleled visibility into library procurement processes Cloud-based solution in place in weeks, without in-house technical skills
A world-renowned academic institution – Duke University