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IBM CareDiscovery® Quality Measures Quick Start Guide IBM Watson Health
IBM CareDiscovery® Quality Measures
Quick Start Guide
IBM Watson Health
• Getting Started with your Personal Credentials 3
• Product Login – Profile Setup 4
• Product Login 5-10
• Product Login Using RSA Token 6
• Product Login Using Send Me Passcode 7
• Changing your PIN on RSA Self Service website 11-16
• IBM Watson Health Complementary Resources 17
Contents:
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The direct link for IBM CareDiscovery Quality Measures Product
https://ibmcdqualitymeasures.truvenhealth.com/dct/
This is access to the Product – please bookmark this link.
You will be asked to create a new password the first time logging in with the one-time password provided by the production
support team. Authentication options “RSA token” and “Send me a passcode” will be enabled by entering the username and
password. Send me a passcode (OTP) is the new login feature added going forward.
Please Note:
Upon your first login the screen may take some time to load. This initial load can take several seconds for the first time.
Getting Started with your Personal Credentials
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• At the login page, please enter your current Username (if a new user the Username is included in your welcome email),
your Password and choose your login method either RSA token or Send me a passcode to authenticate.
• Use your PIN code and the 6 digits from your SecurID token in the separate fields on the login page for “RSA token”
authentication. Choose phone number or email option for “Send me a passcode” authentication.
• If this is your first time logging in, you will be prompted to complete your User Profile page.
• The system will not allow you to advance to the next page unless all required information on the User Profile page is
complete.
• Set three security questions.
• It is important to create these security questions so you are able to update your own password should it be forgotten.
• Users are required to change their passwords every 90 days .There is no reminder, but the client is allowed to change it
immediately upon login if more than 90 days have passed.
Product Login – Profile Setup
Please follow these guidelines as failing to do so may result in an unsuccessful login attempt.
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Product Login Two factor authentication is still required, but now there are two options:
You can use your RSA token OR choose Send me a Passcode.
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Note: The Send me a passcode
requires a valid e-mail address or
phone number in your user profile.
Enter your username
Username - Initially assigned by IBM
Watson Health, this identifies an
individual (e.g. QST7373).
Enter your password
Password – The Fifteen-characters
Password code that you were provided
via email.
Note : Authentication options will be
enabled only by entering the username
and password.
Choose your login method
RSA token, or Send me a passcode
Username - Initially assigned by IBM
Watson Health, this identifies an
individual (e.g. QST7373).
Password – The Fifteen-characters
Password code that you were
provided via email.
PIN – The 4-8 digit PIN code that you
are currently using to log into
CareDiscovery Quality Measures. If
you are a new user it will be the 8 digit
PIN code sent with your RSA token.
Token Code – The rotating 6 digits on
your RSA SecurID hardware token.
Product Login Using RSA Token Authentication - This method has not changed.
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Product Login Using Send Passcode Authentication
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Choose ‘Send me a passcode’ Once
you have selected “Send me a
passcode” you will see further options
to either receive an e-mail, or a text
message to receive your code.
These options will only appear if you
have a valid e-mail or cell phone
number in your profile.
Choose e-mail or Text message
Once you have selected one of these
options, an e-mail or text message will
be sent with the passcode when the
user clicks on “Request code” button,
which is valid for 5 minutes.
Enter your numeric passcode in the
space provided and click the ‘Sign In’
button
Note: Please do not select “Send me a
passcode” option if you have a shared
access cell phone or e-mail address. Only
use a private number or e-mail, or continue
to login with your RSA token.
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1) Upon first login with the default password the user will be asked to change the password.
2) The user will then be logged out and asked to login again with their new password
Product Login continued
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Product Login continued
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1) After a successful login with the new password, the user will be asked to complete their profile with
security questions
2) These security questions will be used for username/password recovery in the future
Product Login continued
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Optional Steps to Change Your PIN
Following pages describe the optional steps if you would like to change your PIN
To change your pin, you need to have your existing PIN.
If you have forgotten your PIN, please contact Product Support via email
[email protected], via the Product Support Customer Portal
http://truvenhealth.com/support/portal, or over the phone (877) 843-6796, then
press “2” for Provider clients and follow the menu prompts to select your product.
Changing your PIN on the RSA Self-Service website
Please go to https://rsa-self-service.truvenhealth.com/console-selfservice/
IMPORTANT TO NOTE: Your UserID on this site is the same as your CDQM user ID. For example, if your User ID is johsmi,
you will sign in on the Self Service site as johsmi. This Sign In is case sensitive.
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Changing your PIN on the RSA Self-Service website continued
On the following page, you will select Passcode from the drop down Authentication Method menu. Click Log On.
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Changing your PIN on the RSA Self-Service website continued
On the following page, you must enter a passcode consisting of your current PIN, followed by a six-digit number generated
every 60 seconds by your assigned RSA SecurID token. For example, if your PIN is 01234567, and the RSA SecurID token
reads 999999, your passcode is 01234567999999. Click Log On.
Note: If you are a new user, your first time login PIN is sent to you via a separate email for security purposes.
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Changing your PIN on the RSA Self-Service website continued
On the following page, click on the Change PIN link.
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Changing your PIN on the RSA Self-Service website continued
On the following page, enter your current PIN, enter a new PIN and confirm the new PIN. Click Save.
IMPORTANT NOTE: IBM CDQM requires an eight character PIN.
Please record your PIN in a secure location.
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Watson Health Client Community – Watson Health Client Community https://truvenhealth.force.com/WHClientCommunity is an active
community that keeps you connected to best practices, important product and industry announcements, and your peers within the healthcare
community. It is your resource for networking, conducting wed-based research and requesting more information on upcoming hot-topics. On
the Watson Health Client Community, you will find valuable resources to support your use of our IBM Watson Health products, such as
Product Release Notes, Frequently Asked Questions (FAQs), Implementation Notices, and general Product Announcements. You will also
find specialized Department Manager Forums, where you can share opportunities realized at your facility or learn best practices and
knowledge from your peers. Please note that you have separate login credentials for your Watson Health Client Community account.
Through a separate email, you will receive your login credentials, with the subject “IBM Watson Health Watson Health Client Community
Introduction.”
Product Support Portal – The Provider Product Support Portal https://www.ibm.com/support/home/pages/support-guide/?product=4592167
is a web-based communication tool and information resource for customers using our Healthcare solutions. You may access the Portal at
anytime, as it is available 24 hours a day, 7 days a week. The Product Support Portal allows you to submit product related concerns online,
review and update the status of reported issues, communicate more effectively with the Product Support team, and find solutions to common
issues through the Knowledge Base Resource within the Portal. Please note that you have separate login credentials for the Product
Support Portal. Through a separate email, you will receive your login credentials, with the subject: “Your Healthcare Product Support Portal
username and password from IBM Watson Health.” Your login credentials will be listed towards the bottom of your auto-generated email.
Additional Assistance – Should you need additional assistance, need to replace a defective or lost RSA Token, or would like to order more
RSA Tokens for your facility, please contact Product Support via email [email protected], via the Product Support Customer Portal
https://www.ibm.com/support/home/pages/support-guide/?product=4592167, or over the phone (877) 843-6796, then press “2” for Provider
clients and follow the menu prompts to select your product. Our dedicated Product Support team is available Monday through Friday, 7am to
7pm Central Time, and would be happy to assist you further.
IBM Watson Health Complementary Resources
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