IC4D 2009: Extending Reach and Increasing Impact

ColomboDecember 4, 2009

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Report Structure

Part I

Chapter 1: Overview

Chapter 2: Convergence

Chapter 3: Economic Impact of Broadband

Chapter 4: Backbone Networks in Africa

Chapter 5: E-government Experiences from India

Chapter 6: National E-government Institutions

Chapter 7: IT and IT-enabled Services

Part II

Key Trends in ICT Development

Progress in Measuring ICT

At-a-glance Tables for 150 Economies

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Sector Trends

4

Sector Trends (1/5)

Mobile phones have narrowed the gaps in voice communications worldwide,

as a result of competition and technology development.

5

Sector Trends (2/5)

Access to advanced ICT services is the natural next step in development.

6

Sector Trends (3/5)

Convergence is already a wide-spread, market-driven reality.

Implications Changing business models for service providers Expanded access through larger markets Broader range of services and applications Altered market structure and dynamics

Dimensions Service Network Corporate Device

7

Sector Trends (4/5)

Developing countries are benefitting from ICT exports, and there is room for new entrants.

8

Sector Trends (5/5)

ICT applications are transforming government and commerce in developing countries…

User perception of increased service quality

…but the gap remains big.

User reports of bribe payments

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Key Policy Findings

10

Key Policy Findings (1/4)

Broadband contributes to growth and opens up new opportunities, for which it deserves a central role in development strategies.

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Key Policy Findings (2/4)

Public-private partnerships can leverage the private sector to meet ICT infrastructure development objectives.

12

Key Policy Findings (3/4)

Cross-sector leadership and institutions are essential to realize the benefits from investing in e-government.

Strategy and policy

formulation

Coordination of e-

government

program

Implementation

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Key Policy Findings (4/4)

Public interventions to promote IT and IT-enabled services can be good investments irrespective of the success of the IT initiatives.

MEXICO (US$80 million): IT Industry Development Project

Development Objective: To foster the creation of jobs in Mexican IT Companies by improving their competitiveness and efficiency through access to:– A larger supply of trained personnel– Technologies– Quality standards and global marketing networks of MNCs– Private debt finance

Components:– Human skills development– Strengthening of IT Clusters– Financing of IT Industry– Supporting Infrastructure– Outsourcing of Government Services– Strengthening of Legal and Regulatory Framework

Country Examples

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Country Examples

Development Objective: To promote: (i) the Use of ICT to enhance growth, employment and equity through affordable access to means of information and communication; (ii) access to and use of public information and service on-line by citizens and businesses; and (iii) competitiveness of private sector, particularly of knowledge industries and SMEs

Components:– ICT policy, Leadership and Institutional development Program– ICT HR development and Industry Promotion Program– Backbone Communications Infrastructure– Telecenter Development Program– Reengineering Government Program– e-Society Program

Sri Lanka (US$ 53 million): E-Sri Lanka Development Project

MONGOLIA (US$ 12 million) Information and Communications Infrastructure Development ProjectDevelopment Objective: To increase the coverage and use of ICT services among the rural community (telephony, internet access, access to e-government services) in order to increase incomes in rural Mongolia

Components: • Subsidies to telecom operators to provide access in rural

areas, through an output-based competitive subsidy program;

• Public-Private partnerships in the delivery of e-government services;

• Policy and Regulatory capacity-building for ICT sector reforms.

Country Examples

eGHANA (US$ 42 million)

Development Objective: To develop an IT-enabled services industry, in

order to attract investment, create employment and increase export revenue.

Components: • Enabling Environment: Capacity building, support to the National

Communications Authority, sector policies, revision to the FOI framework

• Support to Local ICT Businesses and ITES in Ghana : ITES capacity building, establishment of a program between educational institutions and businesses, promotion strategy, grants

• eGovernment Applications and Government Communications: IT architecture, Government Investment support, training, study on PPPs

Country Examples

Series10

200400600800

10001200140016001800

500

200-250

190-220

230-250

380-4201500-1640

Core markets2008

Growth in Core markets

New verticals in developed Countries• Public sector• Healthcare• Media• Utilities

New customersegments• SMBs

Outsourcingmarket in new geographies• Brazil• Russia• China• India

Source: NASSCOM, Perspective 2020: Transform Business, Transform India, April 2009.

$billion

ICT Skills InitiativeTotal Addressable Market for Global Sourcing and Domestic Outsourcing, 2020 (Less than 20% of current addressable market of $500 billion penetrated)

• India has about 30% of global supply of low-wage labor for the BPO industry

• Likely to have a talent shortfall of 0.8 million to 1.2 million by 2012

ICT Skills Initiative

Skills is becoming a major constraint

Focus of the ICT Skills Initiative

• Globally benchmarked skills assessment, training and certification.

• Alignment of skills with industry requirements.

• Industry partnerships in curricula development, learning content, testing and certification.

• Rapid scalability and replication.

ICT Skills Initiative

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Skills Development Framework

•Knowledge Hub •Skill assessments

•Software Developer•Certification/CERT

•Foundational BPO•Training

•TSP/PSP

•Domain•Training

•COPC•6 sigma

•CMMi

•Universities

•R&D

•Management•Training

•IT Services •IT Enabled Services

•Companies

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Government Transformation Initiative

•Accelerate ICT-enabled government transformation•Develop and promote viable business

models•Build Government capacity to manage

IT projects, help Governments spend their IT dollars more efficiently•Showcase best practice •Connect practitioners with

implementers & experts •Technical assistance for project design

and enabling environment•Finance firms willing to competitively

partner with govts: PPP models

OPPORTUNITY WHAT ARE WE TRYING TO ACHIEVE?Average number of trips saved by citizens to

government offices due to e-services in India

Waiting time saved for citizens at government offices due to e-services in India

Source: Survey of e-government projects in India, IC4D 2009

Government Transformation Initiative

HOW DOES THE GTI WORK?

• P2P networks of government leaders and CIOs to connect practitioners

• Knowledge bank with best practices combined with targeted training

• Project development facility to provide “rapid response” services for project formulation, setting up the enabling environment

• Advisory support and funding related to private companies

WHAT KIND OF AREAS DOES THE GTI COVER?• Wide range of issues, such as use of ICT for service delivery,

for climate change adaptation/mitigation, food security and governance.

Government Transformation Initiative

WHAT ARE WE LOOKING FOR?• Government leaders, practitioners and industry to join the P2P

networks• Donors, industry and academia to contribute to the Initiative

financially or in kind

WHAT’S IN IT FOR YOU?• Access to replicable innovations• Development impact and accountability• Spending IT $$ more efficiently

INTERESTED?• Piloting of the initiative to start in February 2010

For more information please contact Randeep Sudan – rsudan@worldbank.org

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e-Development Thematic Group

• Virtual forum for knowledge sharing and learning on the use of ICT in development

• A global community of practice with 2500 members and over 170 learning events delivered to date

• Innovative use of Twitter, Facebook, LinkedIn, videoconferencing, webcasting and webinar tools

• Website: www.worldbank.org/edevelopment

We invite new partners and members!

Join us!

edevelopment@worldbank.org

Thank You