Airport Quality ConferenceMarch 2008

Airport Service Quality & Facilitation Conference:

Partnering for Excellence

(Shanghai, Peoples’ Republic of China)

Airport Service Quality & Facilitation Conference:

Partnering for Excellence

(Shanghai, Peoples’ Republic of China)

Mrs. Folasade OdutolaDirector, Air Transport Bureau

ICAO31 March 2008

Airport Quality ConferenceMarch 2008

OverviewOverview• Chicago Convention & Facilitation• Facilitation: ICAO Perspective• ICAO & Int’l Airports: Annex 9, Chapter 6• Chapter 6: ACI’s input• Other ICAO Initiatives: Communicable

diseases; MRTDs• ICAO: Improving Facilitation• Partnering at an Industry Level: The Way

Forward

Airport Quality ConferenceMarch 2008

Chicago Convention & FacilitationChicago Convention & Facilitation• 1944 Convention on International

Civil Aviation• Mandate for Facilitation: 10 Articles• E.g. Articles 10, 13, 14, 22, 23• States: Primary Stakeholders• Assembly Resolutions, Council

Decisions: Facilitation work programme

Airport Quality ConferenceMarch 2008

Facilitation: ICAO PerspectiveFacilitation: ICAO Perspective• ICAO & Facilitation of Air Transport• “Efficient management of control

processes, to expedite clearance and prevent unnecessary delays”

• Facilitation Standards: Annex 9• Art. 38: States’ Legal Obligation• Differences (Notification)• Annex 9: 8 Chapters, 13 Appendices

Airport Quality ConferenceMarch 2008

ICAO & International Airports: Annex 9, Chapter 6

ICAO & International Airports: Annex 9, Chapter 6

• International airports: Facilities & Services

• Evolved over 60 years: New challenges• Full review: FAL Panel (today!)• Coordination with ACI: Industry view• Privatisation; Spread of disease• MRTDs; Modern/future systems

Airport Quality ConferenceMarch 2008

Chapter 6: ACI’s InputChapter 6: ACI’s Input

• Proposals for new text from ACI• Automated check-in facilities• Inadmissible persons: new airport

facilities• Systems for transfer baggage: hub

airports

Airport Quality ConferenceMarch 2008

National Plans: Communicable Diseases

National Plans: Communicable Diseases

• 2004: 35th Assembly Resolution• Amendment 20, Annex 9• Standard: first-aid attendance at

airports• Standard: National aviation plan:

disease outbreak• Appendix 13: Public Health Passenger

Locator Card

Airport Quality ConferenceMarch 2008

MRTDsMRTDs

• ICAO’s MRTD Programme• Rapid clearance; Tackle congestion• Combat terrorism, illegal migration• Standard: All States shall have

MRPs: 1 April 2010• Recommended Practice: ePassports

Airport Quality ConferenceMarch 2008

ICAO: Improving FacilitationICAO: Improving Facilitation• Some answers to some questions• Improved Efficiency: border controls• Modern tools for modern problems• MRTDs: Airport registered traveller

programmes• Manage threats to continuation of civil

aviation

Airport Quality ConferenceMarch 2008

Partnering at an Industry Level: The Way Forward

Partnering at an Industry Level: The Way Forward

• Continuing ACI Role

• Promotion/use of Annex 9 tools

• Lobby States to implement Standards

• National aviation plan: propose a joint ICAO/ACI/WHO Conference (future)

Airport Quality ConferenceMarch 2008

ConclusionsConclusions• Challenges identified:

– Passenger growth– More stringent control processes

• ICAO’s solutions:– Increased efficiency– Improved passenger, baggage services

fodutola@icao.int