... developing professionals
ICS Training
B R O C H U R E
The human capital of any organization represents its most potent asset.
They are the single most influential factor that influences the success or
otherwise of the company.
Building human resource capacity therefore represents the smartest
business decision any organization can make as this helps ensure that all
other factors of production function properly and deliver on
management objectives. The greater the capacity of a company’s human
capital, the more productive, and successful it will be. ICS Training offers
you the unique opportunity to build capacity for greater success. This
brochure is a summary of our offerings.
Introduction
Introduction .................................................................................1
Table of contents .........................................................................2
1. PERSONAL EFFECTIVENESS TRAININGS (PET) ..........................3
Self Management for Optimum Performance ......................4
Personal Financial Management ...........................................5
Personal Goal Setting ............................................................6
Stress Management ..............................................................7
Power of Effective Communication .......................................8
Personal Branding for Success ..............................................9
Self Esteem that Wins .........................................................10
Time Management that Works ...........................................11
2. LEADERSHIP AND TEAM MANAGEMENT TRAININGS (LTMT). 12
Leadership Orchestrated .....................................................13
Leading an “A” Team ...........................................................14
360 Degree Leadership .......................................................15
3. MARKETING AND SALES TRAININGS (MST).............................16
Smart Selling .......................................................................17
Business Writing that Works ...............................................18
Corporate Branding .............................................................19
Proposal Writing .................................................................20
4. CUSTOMER SERVICE TRAININGS (CST) ...................................21
Service Delight ....................................................................22
Customer Relationship Management .................................23
5. DRIVERS' TRAINING (DT) ......................................................24
Crash Free Driving .............................................................25
Vehicle Maintenance Training ...........................................26
6. CAPACITY BUILDING TRAININGS (CBT) .................................27
Performance Management ...............................................28
Developing the Professional in YOU ..................................29
HR Management and Business Partnership ......................30
IGNITE: A Culture Transformation Training .......................31
Office Etiquette .................................................................32
Secretaries and Administrators Course .............................33
Public Speaking .................................................................34
7. COMPUTER AND MICRO SOFT OFFICE TRAINING (CMOT)....35
Computer Appreciation for Beginners ...............................36
Basic Excel Training ............................................................37
Advanced Excel & Financial Modeling ...............................38
PowerPoint Presentation ...................................................39
8. Nomination Forms............................................................................40
Table of contents
PERSONAL EFFECTIVENESS TRAININGS
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Self Management for Optimum Performance
Personal Financial Management
Personal Goal Setting
Stress Management
Power of Effective Communication
Personal Branding for Success
Self Esteem that Wins
Time Management that works
SELF MANAGEMENT FOR OPTIMUM PERFORMANCE
When employees are able to perform at optimum levels, the organization is sure to meet it’s set targets, surpass expectations and edge ahead of competition. There remains a direct link between the performance of individuals within an organization and the profitability of the company as a whole. The more productive the people are, the more profitable the company is. It’s that simple. To ensure that all the staff in the organization are performing at the highest levels, the organization must pay attention to improving them as individuals. It needs to help them grow from being dependent people who constantly require guidance and instructions, to independent people who take responsibility for their performance on the job. Ultimately, such staff will grow to become interdependent people who take responsibility for other people and for the systems that make the organization productive. This course helps you to achieve these and much more.
Course Overview:
Who should Attend?
All level of staff in the organization
To cover program delivery, customized training materials, certificates, tea break & lunch.
4
Paradigm Change
Goal Getting
Personal Financial Management
Self Esteem
Self Evaluation
Self Branding for Success
Time Management
Power of Effective Communication
Stress Management
Introduction to Leadership
Course outline:
At the end of the training, participants
will be able to;
?assess their lives in preparation
for self improvement.
?imbibe critical skills for optimum
and all round performance.
?list critical action points for
implementing a positive and
sustainable change in life style.
Learning objectives:
Course Fee: NGN100, 000
“If I hadn't attended the training, I would've greatly cheated myself. Thanks a million, you guys are superb!”
“The course was very educative, interactive and eye opening to goal setting, financial planning and time management, among other things”,
“I wish I had this 10 years ago”
What previous participants are saying about this training;
Duration: 3 days
Money moves and life’s possibilities move with it. It is the desire of everyone to have enough money to live a good life; own a house, a fleet of cars, send their children to the best schools, own a business, and so forth. The reality of life is however that many of these dreams are never realized. This underscores the critical role of money to realizing our dreams, goals and ideas.
Sometimes, keeping track of ones finances can be a daunting task for even the most prudent spenders. Money just seems to grow wings, take on a life of its own and move from place to place based on its own set of principles. There is therefore a need to understand the attitude/principles of money or wealth creation, in order to direct its use to the fulfilment of our set objectives.
Ironically, there are those who have mastered the art of ‘taming the beast’. Through personal financial disciplinary practices, they have been able to live debt free, accumulate a good amount of funds, invest such funds and create wealth for themselves and those associated with them.
This 2-day training shows you how to achieve this and much more.
Course outline:
? Paradigm shift
?need for change
?how paradigms are formed
?introspection
?What you see is what you get
?Self Financial Evaluation
?assessing your present financial state
?financial SWOT analysis
?success and Excellence
?Financial Goal Setting
?what goal setting really is
?achieving your financial goals
?Introduction to Investment
? saving and investing
?rate of return
?risk and inflation
?types of investment tools
?taxation
?Introduction to entrepreneurship
?who an entrepreneur is
?twenty questions before starting a business
?drawbacks of entrepreneurship
?seven steps to starting your own business
?sample businesses you can start
?Financing your Idea
?budgeting and forecasting
?understanding financial statements
?time value of money
?raising cash
?Building a business
?registering your business
?writing a winning business proposal
?business strategy All staff who need to maximize
their personal finance.
Who should Attend?
5
Personal Financial Management
At the end of the training, participants will be
able to;
?demonstrate understanding of the the
assets and liabilities concept.
?know the practical approaches to managing
their finance.
?ensure that they become masters of their
finances by the end of this session.
Learning objectives:
To cover program delivery, customized training materials, certificates, tea break & lunch.
Course Fee: NGN70, 000
5
Duration: 2 days
Module 1: Introduction • How to set audacious goals • Steps to writing a Personal
• What Goals are? Development Planning.
• How Goal are conceived? Module 3: Personal Development
• Why you must set a goal? Planning Module 4: Goal Getting
• Why people don't set goals? • What PDP is. • From Goal Setting to Goal Getting
• Why set up a Personal • Simple tips you need to know
Module 2: Effective Goal Setting Development Planning?
• How to Set goals. • The 4 key of Personal Development
• Useful goal setting tips. Planning.
• Proven Highly effective Goal Setting • What do I put in a Personal
tips. Development Planning>
PERSONAL GOAL SETTINGMany people feel as if they're adrift in the world. They work hard, but they don't seem
to get anywhere worthwhile.
A key reason that they feel this way is that they haven't spent enough time thinking
about what they want from life, and haven't set themselves formal goals. After all,
would you set out on a major journey with no real idea of your destination? Probably
not!
Goal setting is a powerful process for thinking about your ideal future, and for
motivating yourself to turn your vision of this future into reality.
The process of setting goals helps you choose where you want to go in life. By knowing
precisely what you want to achieve, you know where you have to concentrate your efforts. You'll also quickly spot the
distractions that can, so easily, lead you astray
At the end of the session, participants will be able to:
• identify the benefits of goal setting
• acquire the techniques to set and achieve goals
• Identify personal goals and develop action plans
• Move from goal setting to goal getting
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Learning objective:
To cover program delivery, customized
training materials, certificates, tea break
and lunch.
Duration: 2 days
Course Fee: NGN60,000
Course outline:
Who Should Attend?
All staff, particularly
those who are
aiming to be high
flyers.
STRESS MANAGEMENTMany of the happiest, most successful, well adjusted people are those who have
learned to respond to high levels of stress in a positive and balanced way.
Stress - related disorders have become increasingly common in our Society. The wear
and tear caused by chronic stress can contribute to physical and mental breakdown.
Some disorders such as hypertension have reached almost epidemic proportions.
Because of these increases, stress and the way of dealing with it, have become areas of
major concern.
This training will give participants a three-option method for addressing any stressful
situation, as well as a toolbox of personal skills, including using routines, relaxation
techniques and a stress log system.
Upon completion of this course the participants will be able to:
· define basic concepts of the stress theory.
· identify personality factors and their role in stress.
· identify techniques and strategies for stress
management.
· demonstrate basic methods of relaxation.
To cover program delivery, customized training materials,
practical session, certificates, tea break and lunch.
7
Course Objectives:
Module One: Introduction to Stress Management
Module Two: Action-Based Strategies
Module Three: Perception-Based Strategies
Module Four: Coping Strategies
Module Five: Managing Performance Stress
Module Six: Happiness and Well-Being
Module Seven: Relaxation and Sleep
Course Outline
Spa & Massage Therapy
Massage therapy benefits· Relieves stress
· Improves posture
· Reduces chronic pain
· Alleviates tension-related headaches
· Improves flexibility
Facials:· Moisturizes the skin
· Increases circulation
· Decreases signs of aging
· Improves skin tone and texture
· Alleviates redness and sensitivity
Massage Spa:· Swedish Massage
· Deep Tissue Massage
· Sports Massage
:
Practicals: available on request
Duration: 2 days
Course Fee: NGN55,000
Who should Attend? All Staffs
POWER OF EFFECTIVE COMMUNICATIONCommunication is the thread that runs through the whole organization. When effective, it binds all
the various departments, levels and branches together and allows them achieve great success for
the organization by operating as a single unit. When, on-the-other-hand, communication is
ineffective, it creates friction within and among the various units of the organization, with egos
bruised, persons abused, productivity lost and ultimately systems collapsed. Effective
communication is more than a rhyme or a corporate cliché. It is a veritable tool for unlocking the
potentials of any organization. It is capable of revamping a failing organization while repositioning it
for success again. Effective communication is needed to make teams work.
This course examines the nature of communication, its impacts and ways through which it can be
used as a key success factor for organizational advancement.
Course Fee: NGN45,000 To cover program delivery,
customized training materials,
certificates, tea break and lunch.
Team leaders, Supervisors, Managers and every body who is responsible for determining the nature of communication in an organization.
Duration: 2 days Learning Objectives: At the end of this course, participant will be able to:
· demonstrate a basic understanding of what
communication is.
· identify the various forms of mis-communications
· improve verbal, non verbal and written communication
skills
MODULE 1: COMMUNICATION BASICS: barriers. MODULE 3: LEADERSHIP BY EFFECTIVE
?Various types of communication MODULE 2: Communication Mastery. COMMUNICATION
?Characteristics of communication ?Oral communication ?Communication as a veritable tool for
?Historical development of ?Non-verbal communication leadership
communication. ?Written communication.
?Miscommunication and communication ?
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Course outline:
Who should Attend?
PERSONAL BRANDING FOR SUCCESSAchieving personal success is a basic need of every individual. Individual success in
turn results in organization success; when channeled properly. While there are
many ways to building success, the need to consciously build ones personal brand
as a platform for success is now paramount. In the 60's, 70's, 80's and 90's,
branding as a concept was limited to corporate entities. Today, there are individual
brands everywhere, building the building blocks for successful corporate brands.
While the attention used to be on corporations, there is now a shift in paradigm as
the attention is now firmly fixed on the individual in the organization. The need to
build a veritable brand is now more paramount than ever. This course will show
you just how to do that.
?Why personal branding?
o You become your businesses unique
advantage
o You become a key influencer in the eyes
of your clients
?Brand characteristics
o Specialization
o Leadership
?What is a brand?
o Your promise
?Inspiring brands
?Brand life cycle
o Values
o Habits
o Reputation
?Pitfalls to avoid when building a personal
brand?
?How to build a great brand
o Introspection
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Course Fee: NGN55,000 To cover program delivery,
customized training materials,
certificates, tea break and lunch.
Team leaders, Supervisors, New managers and every body who is responsible for championing the company’s brand.
Duration: 2 days
At the end of this training participants will be able to:
?realize the basic nature of personal brands
?list the characteristics of personal brands
?learn insights for building a successful personal brand
Who should Attend?
Learning Objectives: Course outline:
SELF ESTEEM THAT WINSSelf-confident people have qualities that everyone admire. F
rely on, to the charismatic confidence of an inspiring speaker, we are constantly impressed by people with high esteem.
Self-esteem is extremely important in almost every aspect of our lives, yet so many people struggle to find it. Sadly, this can be a vicious circle: People who lack self-esteem can find it difficult to become successful.
After all, most people are reluctant to back a project that's being pitched by someone who was nervous, fumbling and overly apologetic.
On the other hand, you might be persuaded by someone who speaks clearly, who holds his or her head high, who answers questions assuredly, and who readily admits when he or she does not know something.
Self-esteem people inspire confidence in others: their audience, their peers, their bosses, their customers, and their friends. Gaining the confidence of others is one of the key ways through which a person with high self esteem finds success.
The good news is that self-esteem really can be learned and built on. And, whether you're working on your own self-confidence or building the confidence of people around you, it's well-worth the effort!
rom the quietly confident doctor whose medical advice we
· What Self-Esteem is
o Examining your self esteem
·Why Self-Esteem
o Critical to achieving success
o It inspires acceptability in others
o Creates influence opportunities
·High and Low Self Esteem
·Root cause of low self esteem
o Inner world
o Outer world
·12 ways to building a strong self esteem
o Forgive yourself
o Focus on your positive attributes
o Become a self talker
· Things to avoid
· Self believe activities
10
Course outline:
Course Fee: NGN25,000 To cover program delivery, customized
training materials, certificates, tea
break and lunch.
Duration: 1 day
All staff, especially those with perceived low self esteem.
Who should Attend?
At the end of this course, participant will be able to:
· discover destructive pattern in their past that hamper their self esteem.
· identify features of positive and negative self esteem
· adopt effective strategies for improving their self esteem
Learning Objectives:
Most of us are familiar with the famous adage, “Time and tide waits for no
one". Ever wondered why there are days when you would have worked
continuously from morning till evening, yet ended up not completing your
tasks for the day?
Having too much to do and not enough time to do it is a common problem many
people face in the workplace or even at home.
This training is designed to expose participants to proven techniques for
mastering the art of time management, appreciate the value of time as a
resource, get the most out of each day, eliminate time wasters, conquer
procrastination and achieve work-life balance.
? Preamble - Facts about time
? Time management and its Myths
? What time management is
? Obstacles to effective time Management
? The time management process
? Time Wasters vs. Time savers
? Time management - Evaluation
? Appraising your situation with the “Issues/Impact Matrix”
? Time management matrix
? Mastering the techniques for controlling your time
? Creating a do-able to-do list
Course outline:
All staff especially those with the responsibility
to make things happen in the organization.
To cover program delivery,
customized training materials,
certificates, tea break and lunch.
TIME MANAGEMENT THAT WORKS
Duration: 1 day
11
Learning Objectives:
?identify time wasters in their daily work
?organize their lives around their most productive activities
?achieve self mastery in the use of their timeCourse Fee: NGN25,000
Who should Attend?
LEADERSHIP & TEAM MANAGEMENT
TRAININGS?
?
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Leadership Orchestrated
Leading an A Team
360 Degree Leadership
LEADERSHIP ORCHESTRATED
Ever wondered why big and famous organizations sometimes find it difficult to sustain market dominance after several years
in business? or what makes otherwise reputable businesses fail despite huge capital outlays, elaborate management systems
and consummate labour efforts? LEADERSHIP is the answer!
Everything rises and falls on leadership. It has been established that what most outstanding organizations have in common is
sound leadership principles. The leadership approach and principles adopted by an organization determines its success or
otherwise.
Leadership Orchestrated is a quintessential training for igniting leadership at all levels of your organization. The result of this
is 360 degree, maximum impact experiences throughout the organization.
Course outline:
Duration:
13
Module 1: Understanding Module 4: Leadership
Leadership Orchestrated
·Why leadership ·Effective delegation
·What leadership is not ·Change leadership
·Team leadership
Module 2: Discovering Module 5: Resonating
Leadership Leadership
·Leadership qualities ·Dissonance-to-resonance
·Styles of leadership ·Sustaining resonance
Module 3: Mastering
Leadership
·What leadership really is
·How to become a great leader
To cover program delivery, customized training materials,
certificates, tea break and lunch.
Learning objectives:
?identify their leadership capacity and style correctly
?demonstrate understanding of leadership growth
strategies
?indicate a willingness to significantly improve their
leadership capacities
Course Fee: NGN100,000
All staff at all levels of the
organization.
Who should attend?
3days
LEADING AN “A” TEAMOrganizations that have successfully shed a traditional hierarchy in favour of empowered work
teams invariably experience dramatic improvements in performance and customer satisfaction.
In this workshop, you willl get practical tools for making the transformation to top performing
work teams and maintaining enthusiasm at the highest level.
At the end of this training, participants will be able to:
· empower team members for better results and a stronger organization
· redesign how their team functions
· develop increased commitment to change and manage conflict
· foster a sense of ownership by involving the team in setting stretch goals
· evaluate and improve their leadership effectiveness
To cover program delivery, customized training materials,
certificates, tea break and lunch.
New and middle level managers, supervisors and team leaders.
14
Learning objectives:
Module 1: Increasing the focus on RESULTS
o Developing a purpose statement
o Refining a purpose statement
o Developing critical goals
Module 2: Building team member COMMITMENT
o Setting team ground rules
o Identifying benefits
Module 3: Improving team PROCESSES
o Improving how the team records, communicates,
and executes actions and agreements
o Improving how the team conducts meetings
o Improving how the team makes decisions
Module 4: Improving team COMMUNICATION
o Setting communication ground rules
o Improving conflict resolution
o Sharing information
Module 5: Building TRUST within the team
o Increasing trust
o Additional activities for building or maintaining trust
Module 6: TEAM BUILDING ACTIVITIES
Course outline:
Course Fee: NGN55, 000
Who should attend?
Duration: 2 day
Duration:
360 DEGREE LEADERSHIPLeadership can happen anywhere. Over 90% of leadership occurs in the middle of an
organization. Successful organizations are able to attain such heights because they have
people at every level of the organization taking responsibility and leading exemplarily.
360 degree leadership is designed to help middle level managers leaders lead their teams
more effectively while maintaining an effective relationship with their up-lines(bosses) and
with their down-lines(subordinates).
It explores the challenges faced by these leaders and proposes ways through which they can turn challenging office
relationships into tools for achieving outstanding success at their work places.
· The myths of 360 degree leadership
o Position myth
o Destination myth
o Influence myth
· Challenges middle level leaders face
o Tension – the pressure of being caught in the
middle
o Frustration – following an ineffective leader
· Principles for leading up
o Support your boss
o Be distinguished in your work
· Principles for leading across
o Be a friend
o Put completing fellow leaders ahead of
competing with them
· Principles for leading down
o Transfer the vision
o See everyone as a 10
· The value of 360 degree leaders
15
Course outline:
To cover program delivery, customized training materials, certificates, tea
break and lunch.
Course Fee: NGN30, 000
Learning objectives:
· describe the challenges mid-level leaders face
· demonstrate skills needed for dealing effectively with mid-
level leadership challenges
· manage work relationships above, across and below them
more effectively
1 day
Who should attend?
New and middle level managers, supervisors and team leaders.
MARKETING & SALES TRAININGS?
?
?
?
Smart Selling
Business Writing that Works
Corporate Branding
Proposal writing
It's no secret that the sales industry continues to change and evolve rapidly. This is an exciting and dynamic
profession, although it is often underrated and misunderstood. The backslapping,
high pressure, joke-telling sales person has disappeared. In his place is a new
generation of sales professionals: highly trained and well groomed, with the
characteristics of honesty, trustworthiness, and competence.
This two-day workshop will help you learn how to be one of those smart sales
professionals!
Course outline:Module 1:?Consultative Selling ?The sales cycle?Framing success
Module 2: Finding new clients ?Handling Objections
Module 3: Setting goals with SPIRIT?The path to efficiency?Customer service?Selling more?Ten major mistakes in selling
Module 4: Presentation Skills
Module 5:? Selling price
Module 6:?Motivation
Selling skills
SMART SELLING
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Target audience:
Marketing & Sales Executives, Business
development Managers, Customer Service
Officers, Sale Associates and Consultants, and
staff Responsible for Selling.
To cover program delivery, Customized training
materials, certificates, tea break and lunch.
Course fee: NGN70,000
Learning objectives
At the end of this workshop, you will be able to:
• explain the concept of consultative selling.
• focus their marketing and sales efforts for maximum impact• identify methods for networking and finding
new clients
Duration: Two (2) days
We all know what good writing is. It's the novel we can't put down, the poem we never forgot, and
the speech that changes the way we look at the world. Good writing is the memo that gets action
and the letter that says what a phone call can't.
In business writing, the language is concrete, the point of view is clear, and the points are well
expressed. Good writing is hard work, and even the best writers get discouraged.
However, with practice you can feel more confident about your own writing.
This two-day workshop will give you the tools needed to become a better writer & speaker.
All cadres of staff especially those with the need to improve
their business writing skills
BUSINESS WRITING THAT WORKS
? The four C's: clear, concise, complete, and correct
?Word agreement
? Active and passive voice
? Sentences and sentence types
? Readability index
? Mannerism and courtesy
? Practical and inclusive language
? Sentence construction and punctuation
? Writing business letters, memos, and e-mails
? Spelling and proofreading
? Reviewing your writing
Course outline:
Duration: 2 days
18
Who should attend?
Course Fee: NGN80,000
Learning objectives:
• learn the value of good written communication.
• learn how to write and proofread your work so it is clear,
concise, complete, and correct.
• apply these skills in real world situations.
• demonstrate understanding of the proper format for
memos, letters, and e-mails.
To cover program delivery, customized training materials,
certificates, tea break and lunch.
CORPORATE BRANDINGCorporate Branding is one of the most potent marketing and management tools available for the
use of senior executives. Progressive corporate leaders will want to use this new discipline to drive
their organizations in today's increasingly competitive markets.
The corporate brand communicates the organization's mission, the professionalism of its
leadership, the calibre of its employees, and its roles within the marketing environment or political
landscape. Historically, thinking and writing about the subject of corporate image has come from
the area of graphic design. This approach no longer suits the global, dynamic, cross-border, and
cross-cultural world in which many of today's businesses and organizations compete.
At the end of this training, participants will be able to:
· access the impact of the organization's corporate image on its long-term success,
· measure how the corporate image directly impacts the organization's ability to build long-term, mutually rewarding
relationships with customers,
· identify the requirements for effective and strong corporate branding.
Module 1: Brands as an Asset Module 4: Managing Powerful Brands
o What is a brand?o 5 criteria for creating and
o Value of brandingmanaging Brand Equity
o Brand Extension StrategiesModule 2: Brands – The Power of
Positioning
o What is Branding? Module 5: Product Differentiation o How do Brands and Products o No such thing as a commodity Differ? product
o Defining your differenceModule 3: Creating Ultimate Brands o 4Ds of effective positioning
o Rules for creating Ultimate
Brands Module 6: Leveraging Your Corporate o Consumers' perceptions and Brand
expectations of added value o Corporate Image as a Strategic
Weapon
o The 5th “P” of Marketing
19
Learning Objectives
Course outline:
Who should
Staff at all Levels
To cover program delivery, customized
training materials, certificates, tea break
and lunch.
Course Fee: NGN80,000
Duration:
2 days
· Refocusing on value o Terms and conditions
o Value redefined o Acceptance
o Why now? o Back matter
· The Proposal Process · Managing the Proposal Process
o Importance of the proposal o Gathering intelligence
o How the decision is made o Proposal philosophy
· How to develop winning objectives o Understanding the stakeholders
o Fundamental of objectives o Managing the effort
· Project needs: the basis of objectives · Forecasting reaction, learning and
o ROI needs money
o Business needs o How to construct reaction forecasts
o Performance needs o Measures for a reaction forecast
· Developing the proposal o Securing inputs for the reaction
o Proposal elements forecast
o Situation analysis · ROI and Intangibles Forecasting
o Project inputs and scope o Why we forecast ROI
o Objectives and forecasts o Basic ROI issues
o Project timing/scheduling o Insight to ROI
o Project budget/costs o Other ROI measures
o Qualifications o Forecasting ROI, the basic issues
o Results ?Success guarantee
Course outline:
Writing proposals has become an art of immense importance in recent years. The
down turn of the global economy and subsequent scarcity of resources has made it
even more costly when projects fail. Decision makers are therefore poised to stamp
out wastage resulting from failed projects by scrutinizing proposals like never
before. Adding value to an organization, which hitherto was taken for granted, now
has a new meaning - show the money. Proposal writers must now show the benefits
in relation to the costs in very clear terms, for the proposal to succeed.
This course will prepare you to write winning proposals that are sure to yield desired
PROPOSAL WRITING
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At the end of this training,
participants will be able to:
· write winning proposal for
their organizations
Learning objectives
Who should
Staff responsible for writing the
company’s proposals.
To cover program delivery,
customized training materials,
certificates, tea break and lunch.
Course Fee: NGN150,000
Duration: 5 days
CUSTOMER SERVICE TRAININGS?
?
Service Delight
Customer Relationship Management
In today's business world, simply satisfying your customer is no longer satisfactory. For businesses to survive and remain profitable,
they must satisfy a complex range of clients' needs in a turbulent business climate. So, traditional customer service is dead and so are
its consumers.
Unfortunately, many businesses are still living in the dark and are still using these
extinct customer management strategies. They're not offering a competitive edge that
separates them from their competition. Rather than changing their approach, they're
working harder and longer and are continually reacting to the changes in the
marketplace, only to produce the same dismal results as before.
SERVICE DELIGHT
22
All staff including Marketing & Sales Executives, Business
development Managers, Customer Service Officers, Sale
Associates and Consultants, and staff Responsible for
Selling.
• New Service Paradigm
• The Service-Profit chain model
• Concept of Doing Business RIGHT NOW
• Value centered service
• Understanding why businesses exist
• Value perception
• Creating customer value
• Customer value proposition
• Skills for Handling Different Customer Interactions
• Success factors for exceptional customer delight
• Mastering Exceptional Customer delight
• Self presentation and Impression Management
Course outline: Learning objectives
Who should attend?
?gain a paradigm shift from customer service to
service delight
?learn new strategies for delighting customers the first
time, every time. service
?acquire skills for projecting value to customers at all
times
Duration: Two (2) daysTo cover program delivery, Customized training materials,
certificates, tea break and lunch.
Course fee: NGN70,000
CUSTOMER RELATIONSHIP MANAGEMENT
23
Customer Relationship Management (CRM) is not just the application of technology, but a
strategy to learn more about customers' needs and behaviours in order to develop
stronger relationships with them. As such, it is more of a business philosophy than a
technical solution to assist in dealing with customers effectively and efficiently.
Nevertheless, successful CRM relies on the use of technology. The better a business can
manage the relationship it has with its customers the more successful it will become.
This guide will outline the business benefits and the potential drawbacks of implementing
CRM. It will also offer help on the types of solutions you could choose and how to
implement them.
?
?Developing a fire-proof competitive advantage
?Data Mining and CRM a drivers for e-business
?Relationship based marketing, security, trust and
collaboration
?CRM change management
?Customer Service concepts in modern business
?Motivating people to care about and for customers
?Factors influencing customer-supplier relationships
?Differences between customer services & CRM
?Targeting, attracting and acquiring new customers
?Aligning performing with customer expectations
CRM as a business strategy At the end of this training, participants will be able to:
· drive CRM integration into business processes
· influencing the process of winning business using
CRM
· exploit opportunities & create new ones using
CRM
Learning objective:Course outline:
Who should attend:
Client Service Managers, Customer Service Executives,
HR Officers, Executives and Managers. Everyone
responsible for securing, maintaining and/or growing
business relationships.
Course fee: NGN70,000
To cover program delivery, Customized training
materials, certificates, tea break and lunch.Duration: 2 days
DRIVERS’ AND VEHICLE
MAINTENANCE TRAININGS? Crash Free Driving
? Vehicle maintenance workshop
Crash Free Driving
Safety on the road is paramount to business continuity and success. The quality, experience and attitude of drivers in any
organization impacts substantially on its ability to deliver on deadlines. Crash free driving articulates the best training
information, teachings and practices to adequately professionalize driving in any kind of organization or sector in the
economy.
?Defensive Driving Techniques
?Qualities and responsibilities of a Good Driver
?Causes, effects and prevention of Road Traffic Crash (RTC)
?Basic First Aid & Cardio-Pulmonary Resuscitation (CPR)
?Knowing and understanding road signs
?Driving in Peculiar State
?Driving without borders
?It Could Be You
?Developing the professional YOU!
Course outline:
Executive drivers, pool drivers, personal drivers,
specie drivers, spy police drivers and dispatch riders.
Who should attend?
25
FRSCStandard
Learning objectives
At the end of this training, participants will be
able to:
?demonstrate understanding of defensive
driving techniques
? improve their road management habits for
the benefit of all road users
? develop professionalism on the job
Course Fee: NGN40,000
To cover program delivery, customized training materials, certificates, tea break and lunch.
Duration: 2 days
Vehicle Maintenance Workshop
Vehicles are machines designed to perform certain functions, and like every machine the need to be properly
maintained in order to consistently perform at the levels they were designed to perform. This training teaches
fundamental skills and simple standard operations for keeping vehicles in tip-top shape. It is delivered in very simple
language to ensure that anybody can learn and apply these skills.
• Who is a driver?
• Critical functions of a driver
o Familiarize
o Maintain
o Drive
• Types of maintenance
o Preventive
o Predictive
o Corrective
• Advantages of maintenance
• Disadvantages of non-maintenance
• Checks
o Primary checks
o Secondary checks
• Importance of checks to vehicles
• Safety precautions in vehicles
• Stakeholders in vehicle maintenance
Course outline:
26
Learning objectives
At the end of this training, participants will be able to:
?demonstrate understanding of defensive driving techniques
? improve their road management habits for the benefit of all
road users
? develop professionalism on the job
Executive drivers, pool drivers, personal drivers, specie drivers, spy
police drivers and dispatch riders.
Who should attend?
Course Fee: NGN80,000
To cover program delivery, customized training materials, certificates, tea break and lunch.
Duration: 2 days
CAPACITY BUILDING TRAININGS
?
?
?
?
?
?
?
Performance Management
Developing the Professional in YOU
HR Management and Business Partnership
IGNITE: Culture Transformation
Office Etiquette
Secretaries and Administrator Course
Public Speaking
PERFORMANCE MANAGEMENTManaging the performance of others is an ongoing cycle of planning with people what
they are to achieve, helping them with their day-to-day activities, reviewing their
performance, and collaboratively revising what they are doing and helping them to
meet required outcomes as well as ensuring they develop as people is what
perfromance management is all about.
The manager is the key component in the effective management of people and of
people performing as required. The better he/she is at people management, the better
for all concerned. This course id designed to help HR managers get the best from the
performances of their staff.
28
Module One: Introduction to ° Data requirements: quantity,
Performance Management identity, date, time, reference data
· Defining Performance Management ° Comparative data (goal, baseline,
° What is PM? benchmark, prior measure
° Business Analytics vs. Performance · Metrics Calculation
Management ° base measures to derived
· Performance Management Processes measures
° Goal Setting and Measurement ° derived measures to metrics
° Monitoring and Feedback ° aggregation
Module Two: Measurement and Module Four: Scorecards and
Metrics Dashboards
· Measurement Concepts · Performance Scorecards
° Why Measure? ° Designing Scorecards
° Systems of Measurement ° Implementing Scorecards
· Metrics Concepts ° Using Scorecards
Module Five: The Human Side of ° Metrics Defined
Performance ° Measures vs Metrics Management ° Leading and Lagging Indicators
· PM PrinciplesModule Three: Implementing Metrics
° Responsibility and Accountability· Metrics Definition
° Communication and Feedback· Measurement
Course outline:
At the end of this courseparticipants will be able to:
?demonstrate competent
understanding of the
performance appraisal process
?acquire skills for developing a
veritable performance appraisal
system
?conduct successful performance
appraisal exercises
Learning objectives
HR Managers
medium sized businesses & everyone
responsible for performance.
Directors of small and
Who should attend?
To cover program delivery,
customized training materials,
certificates, tea break and lunch.
Course fee: NGN150, 000
Duration: 3 days
DEVELOPING THE PROFESSIONAL IN YOU
29
To be successful, it is a fact that you must develop some level of professionalism.
What does the word professionalism really mean? For some, it means dressing
smart, for others, doing a good job. Yet some people believe professionalism to
mean having a tone of professional qualifications. Professionalism entails all of
these and much more. So what exactly is professionalism? Why does it matter? How
can it be built? These and many more will be answered in this course.
· Defining professionalism
o Specialized knowledge
o Competency
o Honesty and integrity
o Accountability
o Self-regulation
o Image
· Assessing your level of professionalism
· How to exhibit professionalism
o Build expertise
o Develop your emotional intelligence
o Honour your commitments
o Be polite
o Have the tools you need
· Professional development planning
o Reflecting
o Gaining self awareness
o Seeking outside input
o Developing action steps
o Setting goals (short, medium and long term)
Course outline:
All new and developing staff. As part of on-
boarding process.
Who should attend?
Duration: 1 day
At the end of this training, participants will be able to;
· define professionalism in appropriate terms
· access their level of professionalism
· gain vital professional characteristics
Learning objectives:
To cover program delivery, customized training
materials, certificates, tea break and lunch.
Course fee: NGN40, 000
30
The HR function ensures that HR policies and procedures are applied consistently through
all the units of the organization. This helps to develop partnerships across different teams,
which supports corporate aims and objectives. In order to build a veritable organization,
the HR function must position itself a as veritable partner to management. This will guide
its recruitment, retention and development of human capital for the benefit of the organization.
HR MANAGEMENT & BUSINESS
PARTNERSHIP
Module 1: THE CHANGING FACES OF Module 5: PERFORMANCE APPRAISAL HR PRACTICE PROCESS:
• Getting it Right• HR before and now • Purpose of performance appraisals• Understanding HRM • Conducting effective performance • Overview of HR functions appraisals • Before the appraisal interviewModule 2: HR BUSINESS PARTNERSHIP: • During the appraisal interview • Becoming partners in strategic • After the performance interviewexecution
• Becoming and administrative expertModule 6: CAREER PLANNING AND TALENT MANAGEMENTModule 3: PERFORMANCE • Performance and talent MANAGEMENT: management • What is it and for what purpose? – • The career management process feedback, development and • What is talent management?documentation. • The talent management wheel • Enterprise talent managementModule 4: THE ART OF TARGET
SETTINGModule 7: TRAINING INTERVENTIONS • Job description • Training needs assessmen • Performance measurement: GPIs, • Theories of learning Planning as KPIs, CPIs training intervention
HR Managers & Officers
To cover program delivery, customized
training materials, certificates, tea break
and lunch.
At the end of this session,
participants will be able to:
• acquire knowledge of what the HR
function is.
• demonstrate competencies in HR
partnership
• set appropriate targets for staff
performance
• develop talent management plan
for the organization
L e a r n i n g Course outline:
Who should attend?
Course fee: NGN75, 000
Duration: 2 days
IGNITE: A Culture Transformation TrainingEvery organization goes through a process of change every now and then. While change is the
most constant phenomenon in business, many organizations are left destabilized by the
inability to get staff on board the change wagon. This is often due to conflicts between the
old, ineffective culture which was already established in the organization, and the new,
improved culture that management is trying to introduce. While it is required for every staff
to make the cultural shift, most successful culture transformations succeed because
management takes responsibility for securing the buy-in of staff and go the extra mile to
ensure they are able to make the transition. While not all staff may eventually make it, such
an approach would help management secure most of their best hands while allow the process a much better chance of success.
This training will show you just how to do this.
· Strike a match o Qualities of high
o Positive change performing employees
o Assessing business o Becoming a desirable
orientations o How to find your passion
o Areas to improve o Discipline is key
o Change strategies to ·Working with people
achieve more business ·Maintaining the fire
success o Time management
o Six qualities of people o Personal finance
leadership o Excellent service delivery
o Comparing leadership and o Working with people
management ·Making the transition
o Professionalism o Predetermine the plan
· Light a fire o Determine the strategy
o Elements of fire in nature o Cast the vision
o Elements of fire in the o Clarify the details
work place o Clarify the expectations
o Two types of people in the o How will it work
work place: available and o What's in it for you?
desirables o Are there any time lines?
31
Course outline: Learning objectives:
Who should attend?
Staffs at all Level
At the end of this training,
participants will be able to;
gain a motivation to change
decide what work habits to stop
and what work habits to improve
on.
demonstrate a renewed
commitment to professionalism
?
?
?
Course fee: NGN75, 000
To cover program delivery,
customized training materials,
certificates, tea break and lunch.
Duration: 2 days
OFFICE ETIQUETTEIn today's competitive and uncertain times, workers must learn to quickly
adapt, integrate and succeed in diverse work environments. And that means
b u s i n e s s e t i q u e t t e i s m o r e i m p o r t a n t t h a n e v e r !
Much more than just "please” and “thank you”, etiquette is about presenting
yourself with the kind of polish that shows you can be taken seriously, lead a
team, and responsibly accomplish your objectives. If you want to succeed in
every situation, this is the course for you!
32
Module 1: Making a Great First Impression: Module 5: Behavior outside the workplace
?How to present yourself to people ?Office parties
?How to make proper introductions, Paying ?Client invitations
& Receiving Compliments, Small Talk & ?Entertaining customers
Networking ?In the pub after work
Module 2: Greeting and Introductions · Module 6: International Business
?Greeting Components Protocol
?The Protocol of Shaking Hands ?Corporate Protocol
?Introductory Scenarios ?Languages
?Dress Codes
Module 3: Body Language ?Forms of Address
?Understanding body language and its
significant role in communication Module 7: Multi-cultural Challenges
?Multi-cultural Etiquette
Module 4: Etiquette of Dressing ?Examples of Cultural Insensitivity
?The do's and don't in dressing ?Cultural Differences and their Effects on
?Understand various dress codes for Business Etiquette
different occasions
?Clothes and Corporate Culture Module 8: E-Mail Etiquette
?General etiquette
?Sending effective messages
Junior and mid-level staff.
New staff, as part of the on-
boarding process.
Who should attend?
To cover program delivery,
customized training
materials, certificates, tea
break and lunch.
Course outline: Learning objectives:At the end of this course,
participants will be able to:
· interact with people
from all walks of life
with greater confidence
· make a positive first
impression
· make a lasting
impression
· improve in overall
appearance
Course fee: NGN75, 000
Duration: 2 days
33
SECRETARIES & ADMINISTRATOR COURSEIt has been said that a manager is only as effective as his/her PA allows him/her to be. While perhaps a little
extreme, the value of an excellent administrative assistant goes unquestioned.
In order for managers to make optimum use of their time and deliver exceptional results themselves, an
assistant who is competent, efficient and presentable is a must have for any organization.
In order to assist PAs and administrative personnel to develop the skills necessary to be a true asset to their
organization, ICS is offering a training programme on "The High Performance PA or Administrator: Essential
Skills".
At the end of the training, participants will be able to:
·improve their efficiency by organizing and planning better
· maximize the use of their time on a daily basis
·achieve desired results by managing themselves and their managers more effectively
Module 1: Doing the job right! o Action plans and to do list
o Managing small projects o Effective multi-tasking
o Diary management & follow up
Module 4: Communication skillso Organizing travel requirementso Telephone skills & Call screeningo Organizing meetingso Written communication and email
o Effective minute takingModule 2: You and Your manager
o Managing your manager o Write Effective Agendas
o Understanding appropriate o Using Professional Language
assertiveness
o Balancing the demands of more than Module 5: Managing Yourself & Your Imageone Manager o Conveying a professional image
o Contributing to your managers o Managing your emotionssuccess o Improving your credibility
o Organize your manager(s) and o Conflict managementanticipate their needs effectively. o Methods of handling difficult people
o appropriately in a variety of situations o Developing a position of increased
influenceModule 3: Organizational Skills o Being a team player
o Planning your dayo Developing your network
o Time management
Secretaries and Personal
Assistants, Executive Secretaries
and Personal Assistants,
Office Administrators.
Duration: 1 day
Learning objectives:
C o u r s e outline:
Who should attend?
Course fee: NGN75, 000
To cover program delivery,
customized training materials,
certificates, tea break and lunch.
34
Public speaking is key to building a successful personal and organizational brand. People tend to
assess a speaker’s ability to perform by the way he/she is able to present ideas. Imagine a situation
where you have to convince a group of investors to invest their scarce resources into your business.
The ability to communicate clearly, passionately and most importantly, convincingly will be most
handy in such situation. Unfortunately, many business and organizational leaders find themselves in
some kind of a bind; hating public speaking when it is the one thing they cannot possibly avoid.
However, public speaking doesn't need to be this difficult. Truth is, even the most proficient speakers
have stage fright at the beginning of a speaking engagement. The difference may just be their
reaction to such fright. You can overcome the fear of speaking in public and make it one of your
hubbies by simply learning how to do it right. While there may be some people borne with the skills for speaking in public, it is a skill
that just about anybody can learn. This training is designed to help you master the art of public speaking.
PUBLIC SPEAKING
Outlining the SpeechModule 1: Speaking and Listening
Speaking in Public Module 4: Presenting the SpeechEthics and Public Speaking Using Language ListeningDelivery Giving Your First SpeechVisual Aids
Using PowerPoint Module 2: Speech Preparation: Getting
StartedModule 5: Varieties of Public SpeakingSelecting a Topic and Purpose Speaking to Inform Analyzing the Audience Speaking to Persuade Gathering Materials Methods of Persuasion Supporting Your IdeasSpeaking on Special Occasions
Speaking in Small GroupsModule 3: Speech Preparation: Organizing
Speeches for Analysis and Discussionand Outlining
Organizing the Body of the Speech
Beginning and Ending the Speech
Course outline:
All staff who need to deliver important speaches to important people ay important occasions.
Duration: 4
Who should attend?
Course fee: NGN150, 000
To cover program delivery,
customized training materials,
certificates, tea break and lunch.
· deliver well written and well
presented speeches in very
important situations
successfully.
Who should attend?
COMPUTER & OFFICE USAGE
TRAININGS?
?
?
?
Basic Excel Training
Advanced Excel & Financial Modeling
Power Point Presentation
Computer Appreciation for Beginners
COMPUTER APPRECIATION FOR BEGINNERSBeing computer literate is no longer an option in the 21st century, it is a must. For individuals
and organization who will achieve significant success in business and other works of life, the
use of the computer is critical to their dream. With most job functions now needing basic
computer skills, the time to acquire such skills is now.
This course is designed to cater for all those without computer skills. It will also help them
position themselves for better job opportunities while advancing organization growth.
MODULE 1: TERMINOLOGY functionality)DIFFERENT TYPES OF COMPUTERS Date and Time DisplayHARDWARE Application SoftwareINPUT HARDWAREMouse Module 2: USING APPLICATIONSPractice in using the mouse correctly · INTRODUCTION TO WORD, EXCEL, Keyboard
OUTLOOK AND POWERPOINTTyping Exercises· USING FILES AND FOLDERS
PROCESSING HARDWARE · SAVING A DOCUMENT INTO A SPECIFIC The Central Processing Unit (CPU)
FOLDERMemory (RAM)Memory(ROM) · RENAMING A FOLDER OR A FILE
· COPYING OR MOVING A FILE OR OUTPUT HARDWARE
FOLDERMonitorsSpeakers · USING CUT, COPY AND PASTE IN Printers
DOCUMENTS AND COPY AND PASTE
BETWEEN DIFFERENT APPLICATIONSSTORAGE HARDWAREFloppy & Hard Disk Drives · DATA AND MAIL MANAGEMENTCD-ROM (Compact Disk Read Only Memory)
· DOCUMENT & DATA SECURITYCD-R/RW (Compact Disk Read/ Read Write)DVD-R/RW Drive (DVD Read/Read Write) · MAIL MERGEFlash Drive/ Memory Stick · CUSTOMIZING OUTLOOK
· COMPUTER VIRUSESCONNECTING PERIPHERALSConnecting Computers · BACKING UP DATAModems · ERGONOMIC PRINCIPLESTYPES OF NETWORKS - Introductory
· HEALTH AND SAFETY WHEN WORKING WAN,MAN,Peer to PeerSOFTWARE WITH COMPUTERSSystem Software / Operating Systems
· SELF ASSESSMENT TESTSWINDOWS (Introduction to the basic WINDOWS
Course outline: Learning objectives:
At the end of this training,
participants will be able to:
operate the computer
independently
carry out basic computing
tasks on the computer.
?
?
Who should attend?
All staff at all levels who are yet
to know how to use the
computer.
Course fee: NGN70, 000
To cover program delivery,
customized training materials,
certificates, tea break and lunch.
Duration: 2 days
36
BASIC EXCEL TRAINING
37
We live in a high paced business environment with critical transaction, calculations, analysis and data constantly dictating the
extent of business success. Simply put, the 21st century business is transacted at the speed of light.
Companies who operate at manual speeds and transact businesses the old way, generally find themselves
left behind.
Microsoft Excel is one critical tool at the fore of this business revolution. It allows organizations operate at
remarkable speeds and respectable levels of accuracy. Using Excel allows data of very large volume to be
processed very quickly and easily. This course places Microsoft excel at the finger tips of participants.
Module 1: The MS Excel Screen Module 5: Rearranging a Worksheet
· Using the Ribbon, Tabs and Groups · I n s e rt/Delete Columns/Rows in a
· What is an Excel workbook? W o r k s heet
· What is an Excel worksheet? · F o r m a tting a Worksheet
· Managing Excel Workbooks · F o r m a t t i n g N u m b e r s
· Formatting Text
Module 2: Mouse Pointers in Ms Excel · O r i e n t a t i o n of Data within a Cells, i.e.
· Select, move Or copy, the Auto fill Vertical Headings
Handle · Wrap Text in a cell
· Scrolling In A Worksheet · Centre across selection
· Shortcuts and Using the Go To option. · S h ading Of Cells
· Working In an Excel Workbook · Using Borders
· Adjusting Columns Widths · C l e ar Formats
Module 3: Entering Data M o d u l e 6 : P a ge Setup
· Entering Text · Changing The Page Orientation –
· Entering Numbers L andscape/Portrait
· Entering Date and Time · S etting paper size
· Find and Replace Data · I n s e r t i n g H e a d e r s A n d F o o ters
· Changing The Margins
Module 4: Formulas · P r i n t i n g O p tions
· Operators For Formulas · S etting A Print Area
· Order Of Operations · P age Break View and adding additional
· Functions p age breaks
· Printing Column Or Row Headings · Sum, Average, Max, Min, Count · Saving Excel Files In Different File · Quick Calculations Formats
At the end of this course, participants
will be able to:
?improve productivity and enhance
spreadsheets with charts &
formulas
?learn how they can automate
common tasks
?apply advanced analysis
techniques to more complex data
sets
?collaborate on worksheets with
others
Learning objectives:Course outline:
Who should attend?
All staff responsible for collecting,
analysing or managing data in
finance, management,
manufacturing, distribution and
retailing, procurement,
administration, supply chain,
logistics, and much more.
Course fee: NGN75, 000
To cover program delivery,
customized training materials,
certificates, tea break and lunch.
Duration: 2 days
ADVANCED EXCEL AND FINANCIAL MODELING
38
We live in a high paced business environment with critical transaction, calculations, analysis and data constantly dictating the
extent of business success. Simply put, the 21st century business is transacted at the speed of light.
Companies who operate at manual speeds and transact businesses the old way, generally find themselves
left behind.
Microsoft Excel is one critical tool at the fore of this business revolution. It allows organizations operate at
remarkable speeds and respectable levels of accuracy. Using Excel allows data of very large volume to be
processed very quickly and easily. This course places Microsoft excel at the finger tips of participants.
MODULE 1 – Analyzing Data MODULE 3 - Security and Proofing
• Security features• What-if Analysis• Protecting data• Goal seek• Worksheet protection• Data table• Using data validation• Scenario manager
• Solver MODULE 4 –Macros and Custom • Using Pivot TablesControls
• Working with MacrosMODULE 2 –Macros and Custom • Running MacrosControls • Adding Custom Controls • Working with Macros
• Running MacrosModule 5: Consolidation • Adding Custom Controls
At the end of this course, participants
will be able to:
?analyse data using the various
tools in excel
?control data presentation,
movement, tracking, progression,
and changes in general.
?apply secutity features to dataand
restricting improve productivity
and enhance spreadsheets with
charts & formulas
Learning objectives:Course outline:
Who should attend?
All staff responsible for collecting,
analyzing or managing data in
finance, management,
manufacturing, distribution and
retailing, procurement,
administration, supply chain,
logistics, and much more.
Course fee: NGN85, 000
To cover program delivery,
customized training materials,
certificates, tea break and lunch.
Duration: 2 days
POWERPOINT PRESENTATION
All levels of management, manufacturing,
distribution and retailing professionals,
procurement and administrative officers, supply
chain managers, officers and consultants.
To cover program delivery, customized training
materials, certificates, tea break and lunch.
39
Effectively passing ones message across to audiences is perhaps one of the most
powerful tools a business executive or organizational leader can have in his/her
arsenal. This is perhaps due to the fact that such an art carries along with it a sizeable
amount of goodwill which allows leaders accomplish a lot more than could have been
achieved without it.
Today’s presentations are more interactive than ever before. PowerPoint has made it
possible for speakers not only to communicate with their audience orally, but to
guide them along the way and help them see the picture more easily. This is
necessary, given the fact that audiences are far more impatient and unforgiving now
than ever before. This training will help participants develop competency in the use
of Microsoft PowerPoint.
The fundamentals
Getting started with presentations
Inserting and editing text
Formatting text
Viewing a presentation
Formatting a presentation
Working with objects
Working with tables
Workings with charts and smartArt
Applying transition and animation effects
Working with multimedia
Finalizing a presentation
Delivering a presentation
Using collaboration and distribution tools
Customizing PowerPoint
Course outline: Learning objectives:
At the end of this course, participants will be able to:
?use Microsoft PowerPoint competently
?deliver better presentations, using powerpoint
Who should attend?
Course fee: NGN70, 000
Duration: 2 days
NOMINATION FORMGENERAL INFORMATION
Individual nomination:
Surname...............................................Other names......................................................................................................
Position...........................................................................................................................................................................
Company.........................................................................................................................................................................
Address........................................................................................................................Country........................................
E-mail/Telephone/BB PIN...................................................................................................................................................
Corporate (group) Nomination:
Company.................................................................................................................................................................
Address........................................................................................................................Country..............................
E-mail/Telephone...................................................................................................................................................
Methods of Payment · Cash Payment can be made to our domiciliary account - GTB: 201106757210 or our Naira account GTB:
201106757110
· Cheque and Bank Transfer IFO Integrated Corporate Services Ltd
(Kindly email scanned copy of payment slip to [email protected])
Registration Terms· After a subscription is confirmed, we secure an exclusive place for the interested participant.
· Cancellations of subscription should be made in writing and must reach ICS Training at least 5-working days before
the training's commencement. Cancellation will incur administration fee (i.e. 10% of total cost).
· Delegates who cancel less than 5 days before the training date or who do not attend will not receive any refunds.
Meanwhile, a replacement is welcomed, provide information detailing such gets to our training desk before the course
commences.
I understand and accept the registration terms
Signature/Date...................................................................................................................
For more details please call the following nos.: 01-7742211 ext.112, 08036490999
NOMINEES
NAMES EMAIL ADDRESS
1.
2.
3.
4.
5.
6.(Kindly attach list of additional nominees if applicable.)
NOMINATION FORMGENERAL INFORMATION
Individual nomination:
Surname...............................................Other names......................................................................................................
Position...........................................................................................................................................................................
Company.........................................................................................................................................................................
Address........................................................................................................................Country........................................
E-mail/Telephone/BB PIN...................................................................................................................................................
Corporate (group) Nomination:
Company.................................................................................................................................................................
Address........................................................................................................................Country..............................
E-mail/Telephone...................................................................................................................................................
Methods of Payment · Cash Payment can be made to our domiciliary account - GTB: 201106757210 or our Naira account GTB:
201106757110
· Cheque and Bank Transfer IFO Integrated Corporate Services Ltd
(Kindly email scanned copy of payment slip to [email protected])
Registration Terms· After a subscription is confirmed, we secure an exclusive place for the interested participant.
· Cancellations of subscription should be made in writing and must reach ICS Training at least 5-working days before
the training's commencement. Cancellation will incur administration fee (i.e. 10% of total cost).
· Delegates who cancel less than 5 days before the training date or who do not attend will not receive any refunds.
Meanwhile, a replacement is welcomed, provide information detailing such gets to our training desk before the course
commences.
I understand and accept the registration terms
Signature/Date...................................................................................................................
For more details please call the following nos.: 01-7742211 ext.112, 08036490999
NOMINEES
NAMES EMAIL ADDRESS
1.
2.
3.
4.
5.
6.(Kindly attach list of additional nominees if applicable.)
0312112012
I C S T r a i n i n g
41 Gbolade Adebanjo Street,
Off Olusoji Idowu Street,
Association Avenue,
Ilupeju, Lagos.
www. integratedcorporateservices.com
2801548, 08036490999 01-7742211 ext. 112,
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