ICT and e-Governance ICT and e-Governance awarenessawareness
SASM TaifurSASM TaifurICT Advisor,ICT Advisor,
Infrastructure Investment Facilitation CenterInfrastructure Investment Facilitation CenterIDB Bhaban (6IDB Bhaban (6thth Floor) Floor)
Sherabanglanagar, DhakaSherabanglanagar, DhakaMob: 01713066180Mob: 01713066180
email: email: [email protected]
Structure of PresentationStructure of Presentation
What is ICTWhat is ICTWhat is e-Government/GovernanceWhat is e-Government/GovernanceWhy e-Governance in BangladeshWhy e-Governance in BangladeshE-Governance Policy StakeholdersE-Governance Policy StakeholdersStages of e-GovernmentStages of e-GovernmentExperience at Home and abroadExperience at Home and abroad
What is ICTWhat is ICT ICT covers any information that will store, ICT covers any information that will store,
retrieve, manipulate, transmit or receive retrieve, manipulate, transmit or receive information electronically in a digital form. information electronically in a digital form. i.e: PC, email, Mobile phone etc.i.e: PC, email, Mobile phone etc.
Standard Application: Word Processing, Standard Application: Word Processing, Spread sheets, Database, Accounting Spread sheets, Database, Accounting package,(MS Word/Oracle/SQL/PPT/Access package,(MS Word/Oracle/SQL/PPT/Access & many more & many more
Network; Submarine cable, Fiber optics, Network; Submarine cable, Fiber optics, LAN, WAN, Radio Link etc LAN, WAN, Radio Link etc
Understanding e-GovernmentUnderstanding e-Government
e-Government is not about one-time service delivery
but about a life-long association!
e-Government is not about isolated government
but about partnering with citizens and business!
e-Government is not about government centricity
but about stakeholder-centric government!
What is e-Government?What is e-Government? Automation of government activities, Automation of government activities,
such as:such as: day-to-day communication such as day-to-day communication such as
notification of a meeting timenotification of a meeting time accessing documents such as meeting accessing documents such as meeting
minutes, policy documentsminutes, policy documents accessing needed data such as export accessing needed data such as export
growth of a certain commoditygrowth of a certain commodity tracking progress of government projectstracking progress of government projects disseminating policies and strategies such disseminating policies and strategies such
as laws passed at the Parliamentas laws passed at the Parliament
What is e-Government? What is e-Government? (contd.)(contd.)
e-Government is NOT aboute-Government is NOT aboutchanging existing government changing existing government
processesprocessese-Government is aboute-Government is about
making existing government processes making existing government processes more efficientmore efficient
a more efficient decision-support systema more efficient decision-support systema more efficient communication systema more efficient communication systemsaving time and money saving time and money
What is e-Governance?What is e-Governance?
e-Governance and e-e-Governance and e-GovernmentGovernment
e-Governance comprises of the following e-Governance comprises of the following three components:three components:Government-to-Citizen (G2C) interaction such Government-to-Citizen (G2C) interaction such
as utility bill paymentas utility bill paymentGovernment-to-Business (G2B) such as Government-to-Business (G2B) such as
corporate tax filingcorporate tax filingGovernment-to-Government (G2G) such as Government-to-Government (G2G) such as
internal e-mail internal e-mail e-Government provides foundation for e-e-Government provides foundation for e-
GovernanceGovernance
Example of G2C:Example of G2C:e-Citizen Portal of Singaporee-Citizen Portal of Singapore
Information Information organized organized according to according to topicstopics
Specific entry Specific entry points for:points for:TeenagersTeenagersWorking adultsWorking adultsSenior citizensSenior citizensForeignersForeigners
Government Government feedback channelfeedback channel
Example of G2C:Example of G2C:e-Prohelan of Malaysiae-Prohelan of Malaysia
e-Government procurement projecte-Government procurement project Enables suppliers to do transactions Enables suppliers to do transactions
with the government over the Webwith the government over the Web Involves about 3,500 federal Involves about 3,500 federal
government procurement centers and government procurement centers and 30,000 government-registered suppliers30,000 government-registered suppliers
Example of G2G:Example of G2G:e-Police in Karnatakae-Police in Karnataka
Equipped 153 police stations with Equipped 153 police stations with computers with a plan to computerize computers with a plan to computerize all future police department activities all future police department activities
Computerized police department Computerized police department information such as payroll, PIS, theft information such as payroll, PIS, theft cases and other recordscases and other records
Developed a digital complaint registration Developed a digital complaint registration systemsystem
Examples of G2C; Examples of G2C; Govt. of BangladeshGovt. of Bangladesh
Local Example of G2G:Local Example of G2G:Internal web-site at Internal web-site at
Bangladesh Planning CommissionBangladesh Planning Commission
IMED/CPTU: G2CIMED/CPTU: G2C
e-Governance Policy e-Governance Policy StakeholdersStakeholders
Institutions ResponsibilityPrime Minister’s Office (PMO) - Access o Information (A2I)
-Facilitate various ICT based program
Ministry of Science and ICT - ICT Policy- ICT-related laws/Digital laws- Facilitate computerization at govt. institutions and schools
Bangladesh Computer Council (BCC) - IT Training to govt. officials and citizens- Incubator for software companies- Advisory support to govt. institutions regarding IT
- Standardization of IT issues, such as UNICODE-compliant font and keyboard
Ministry of Post and Telecommunications
- Building and maintaining of telecommunication infrastructure, Submarine cable, Fiber optics line
Ministry of Education - Curriculum for IT education- Computerization of schools
Bangladesh Telecommunication Regulatory Commission (BTRC)
- Regulation of telecommunications providers- Licensing authority, for Vsat, ISP
Ministry of Law, Justice and Parliamentary Affairs
- Review of IT-related laws
Planning Division, Ministry of Planning
Initially took up SICT projectfor developing e-Government- Initially it was the hub for inter-connectivity among the Prime Minister’s Office, Planning Commission and the Secretariat
Actions Taken by Government Actions Taken by Government StakeholdersStakeholders
Goals/Objectives Action TakenOrganizations Responsible
National Policy for e-Governance - SICT has been formed under Planning Division- MoSICT has included e-Governance in National ICT Policy
1) MoSICT2) BCC3) Planning Division
Legal Framework- Copyright/ IPR laws- ICT Act
- ICT Act approved 1) MoLaw2) MoSICT3) BCC
Training/ Awareness Creation/ Motivation of Government Officials
- BCC provides advisory services for computerization in govt. offices- BCC provides training to government officials, citizens at six divisional Headquarters - SICT organizes informal e-Government awareness sessions - BCC is the process of setting up BKIICT - BCC is undertaking ranking of private training institutes- Planning Commission has seven training labs
1) PACC2) PATC3) MoSICT4) Planning Division5) All other ministries
Actions Taken by Government Actions Taken by Government Stakeholders (contd.)Stakeholders (contd.)
Goals/Objectives Action Taken Organizations Responsible
ICT Infrastructure in Government
- MoSICT has proposed a project to provide computers, IT human resource and broadband to 38 ministries- SICT has taken up more than 40 e-Governance projects- PMO has established its own VSAT communication facility- BCC has established its own VSAT and has provided broadband Internet to government, private and incubation center- Planning Division is in the process of linking Bangladesh secretariate PMO.- Many ministries have individual projects
1) MoSICT2) MoPT3) Planning Division
Use of ICT in Government
- Some government institutions have taken e-Government initiatives to automate processes and work flows- SICT is in the process of implementing pilot e-Government projects in several government institutions
1) All ministries
Actions Taken by Government Actions Taken by Government Stakeholders (contd.)Stakeholders (contd.)
Goals/Objectives
Action TakenOrganizations Responsible
Maintenance of IT Systems in Government
- Some government agencies have permanent IT HR- MoSICT has proposed a project for creation of a central pool of ICT professionals- BCC has taken an internship program for computer science graduates
All ministries
Funding of e-Government
- National ICT Policy mentions 2% of ADP for IT, but it is not implemented yet
1) MoFinance2) MoPlanning3) All ministries
ICT Infrastructure across the Country
-Link with Submarine Cable to be established -- DDN will connect entire country- All analog systems have been converted to digital- VoIP has been legalized- VSAT license fee has been reduced- Cost for international telephone calls has been reduced dramatically- BCC has distributed computers and accessories to about 1,200 schools across the country, including training of teachers
1) MoPT2) BTRC
Actions Taken by Government Actions Taken by Government Stakeholders (contd.)Stakeholders (contd.)
Goals/Objectives Action TakenOrganizations Responsible
ICT Standardization Issues
- UNICODE-compliant font and Bangla Keyboard has been implemented by BCC- BCC has taken a program for registration and ranking of all private training institutes- BCC has proposed a program for ranking of all software companies
1) MoSICT2) BSTI
Public Access to ICT
- ICT Act- Cyber cafes are available in all major towns- BTTB to introduce lower cost- Fixed line telephone have been opened up for private investment
All ministries
Experiences at HomeExperiences at HomePrime Minister’s OfficePrime Minister’s Office
50 important government forms have 50 important government forms have been made available for downloadbeen made available for download
Ministry of FinanceMinistry of FinanceSoftware for budget planning, impact Software for budget planning, impact
analysis, financial projectionsanalysis, financial projectionsMinistry of Establishment Ministry of Establishment
Database on government employees – Database on government employees – their personal recordstheir personal records
Ministry of Local Government and Ministry of Local Government and Rural DevelopmentRural DevelopmentDatabases on different social and Databases on different social and
economic projects at local leveleconomic projects at local level
Experiences at HomeExperiences at HomePlanning CommissionPlanning Commission
Internal web-site which has all the Internal web-site which has all the policies of Bangladesh in searchable policies of Bangladesh in searchable format, minutes of meetings, other format, minutes of meetings, other useful documents etc.useful documents etc.
Access to ADP databaseAccess to ADP databaseSoftware for tracking movement of Software for tracking movement of
filesfilesDigital libraryDigital library
Experiences at HomeExperiences at Home
Ministry of Communication - Roads Ministry of Communication - Roads and Highwaysand HighwaysSearchable database of contractors and Searchable database of contractors and
their qualificationstheir qualificationsSearchable database of tendersSearchable database of tendersProject Monitoring SystemProject Monitoring SystemDetailed records of 9,011 bridge Detailed records of 9,011 bridge
structures and 20,000 km roadsstructures and 20,000 km roads
Experiences at HomeExperiences at Home
Hajj OfficeHajj OfficeInteractive website for HajisInteractive website for HajisAllows tracking of all Hajis with their Allows tracking of all Hajis with their
Pilgrim Pass No.Pilgrim Pass No.Allow sending messages through the Allow sending messages through the
websitewebsite
Experiences at HomeExperiences at Home
Process Automation at GM North’s Office Process Automation at GM North’s Office under the Ministry of Post and under the Ministry of Post and Telecommunication; Web Address: Telecommunication; Web Address: www.sbn.bttb.gov.bdwww.sbn.bttb.gov.bd Telephone Subscriber Information System Telephone Subscriber Information System Automation of the processing of new telephone Automation of the processing of new telephone
line application and shifting line application and shifting Online access to recent status of application for Online access to recent status of application for
new telephone lines or shifting new telephone lines or shifting Online access to telephone registration information Online access to telephone registration information
Experiences at HomeExperiences at Home
Online Daily Market Price for the Ministry of Online Daily Market Price for the Ministry of Agriculture; Web Address: www.dam.gov.bdAgriculture; Web Address: www.dam.gov.bd Daily market information from 30 districts has Daily market information from 30 districts has
been made available online been made available online Price information of about 260 agricultural Price information of about 260 agricultural
commodities has been made available commodities has been made available Data can be easily downloaded from the website Data can be easily downloaded from the website
by specifying the commodity, the market and the by specifying the commodity, the market and the date-range date-range
Historical data of agricultural products has been Historical data of agricultural products has been stored in a digital format so that they can be stored in a digital format so that they can be used for analytical and research purposesused for analytical and research purposes
Experiences at HomeExperiences at Home Online Public Exams Results and Education Online Public Exams Results and Education
Statistics under Ministry of Education; Statistics under Ministry of Education; Web Addresses: www.moedu.gov.bd, Web Addresses: www.moedu.gov.bd, educationboard.gov.bd, banbeis.gov.bd. , banbeis.gov.bd. Making results of Board exams available onlineMaking results of Board exams available online Making exam registration information available onlineMaking exam registration information available online Making different kinds of education-related application forms Making different kinds of education-related application forms
available onlineavailable online Taking necessary steps to allow data interchangeability between Taking necessary steps to allow data interchangeability between
relevant offices, such as Ministry of Education, BANBEIS and relevant offices, such as Ministry of Education, BANBEIS and Education BoardsEducation Boards
Decentralize the process of entry of education-related data to Decentralize the process of entry of education-related data to district levels through computerization of all DEO’s officesdistrict levels through computerization of all DEO’s offices
Experiences at HomeExperiences at Home Interactive Website for Ministry of Expatriate Welfare Interactive Website for Ministry of Expatriate Welfare
and Overseas Employment; Web Addresses: and Overseas Employment; Web Addresses: www.probashi.gov.bd Relevant information about the responsibilities and activities of Relevant information about the responsibilities and activities of
the Ministry and its subsidiariesthe Ministry and its subsidiaries Database of key personnelDatabase of key personnel Annual reports, strategic plans, portfolio budget statements, Annual reports, strategic plans, portfolio budget statements,
important speeches by the Honorable Ministerimportant speeches by the Honorable Minister Various downloadable forms Various downloadable forms Online forms regarding expatriate statistics that can be submitted Online forms regarding expatriate statistics that can be submitted
by embassies abroad through a secure systemby embassies abroad through a secure system Online job search-systemOnline job search-system Links to international job-portalsLinks to international job-portals
Experiences at HomeExperiences at Home Interactive Website for Ministry of Labor and Interactive Website for Ministry of Labor and
Employment; Web Address: Employment; Web Address: www.mole.gov.bd Relevant information about the responsibilities and Relevant information about the responsibilities and
activities of the Ministry and its subsidiariesactivities of the Ministry and its subsidiaries Database of key personnelDatabase of key personnel Annual reports, strategic plans, portfolio budget Annual reports, strategic plans, portfolio budget
statements, important speeches by the Honorable Ministerstatements, important speeches by the Honorable Minister Information and policy documents related to international Information and policy documents related to international
labor laws and regulationslabor laws and regulations Links to other relevant websites such as ILO, different Links to other relevant websites such as ILO, different
labor-related conferences and research paper repositorieslabor-related conferences and research paper repositories
Why e-Government in Why e-Government in BangladeshBangladesh
Increases transparency:
Reduces scope for corruption:
Helps increase investor confidence:
More efficient governance:
More efficient services to citizens:
Helps boost the private sector
Why e-Government in Why e-Government in BangladeshBangladesh
Allows for decentralization of governance
Allows greater scope for integration
Allows learning from the past:
Stimulates the local ICT industry
Makes ICT relevant to the masses
Stages of e-GovernanceStages of e-Governance
1st stage: Within individual offices
2nd stage: Among different offices
3rd stage: Operations and responsibilities integrated through ICT systems
Bangladesh is now in the process of moving to the second stage, with key policy-making institutions such as the Prime Minister’s Office, Bangladesh Secretariat and the Bangladesh Planning Commission are inter-connected.
Stages of e-GovernanceStages of e-Governance
With regards to online government services, the stages of e-Government are the following:
1st stage: Informational–Provides Access to Government Information to Citizens
2nd stage: Interactive Services - Provides Online Interaction
3rd stage: Transactional: Provides Secure Transactions with High Level of Authorization
4th stage: Collaborative
To be continued…
Basic Component of Basic Component of egovernanceegovernance
Infrastructure (Submarine cable, Infrastructure (Submarine cable, broadband, wimax etc)broadband, wimax etc)
Connectivity (LAN,WAN)Connectivity (LAN,WAN)Software (Interactive website, Internal Software (Interactive website, Internal
process automation)process automation)Hardware (PC, Printer, Scanner, Hardware (PC, Printer, Scanner,
Multimedia etc)Multimedia etc)Rules and regulationsRules and regulationsHuman resource DevelopmentHuman resource Development
e-Government e-Government Implementation StrategyImplementation Strategy
Administrative IssuesAdministrative IssuesNeed-Assessment for IT SystemNeed-Assessment for IT SystemDocument preparationDocument preparation IT System DevelopmentIT System Development IT System Maintenance and IT System Maintenance and
SustainabilitySustainability IT TrainingIT Training
Strategies to be takenStrategies to be taken
Initiate small-scale pilot e-Initiate small-scale pilot e-Government projectsGovernment projects
Initially focus on citizen-centric Initially focus on citizen-centric services through interactive websitesservices through interactive websites
Initially focus on automating Initially focus on automating government processes that produce government processes that produce efficiency in government functioningefficiency in government functioning
Focusing on building human capacity Focusing on building human capacity for e-Governancefor e-Governance
Thank You Thank You for your attentionfor your attention
