ICT Governance for Enterprise Control and Value Creation (Day 1 of 2)

Bahrain, April 2014

By:

Phillip Sparks

&

Jenny Tsuboyama 1

Extracting Value From Information chaos

Why Good Governance Makes good sense

International e-Government

Forum (e-Government Authority)

The goal of the 2 day workshop is to provide insights and guidance on IT governance strategy, risk management and

implementation of resources through interactive sessions and mini-case studies

2

Learning Objectives

Establish an IT Governance Framework

Ensure that enterprise’s IT investment is in line with its strategic objectives.

Learn to manage enterprise risk

Discuss how to manage resources , budget utilization and resource allocation

Identify how to manage performance, return on investments and avoidance of idle investments

Session 1

Frameworks for Governance of Enterprise IT

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Session 1 will be discussing 4 areas of successful Frameworks for the Governance of Enterprise IT and appropriate case studies

Components of a Framework for Governance of Enterprise IT

IT Governance Industry practices, standards and frameworks

Business drivers related to IT Governance

IT Governance Enablers

Audience discussion based upon scenario-based and ISACA case studies

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There are 5 components for a Framework for Enterprise IT, based upon COBIT framework

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Resource Management

IT Governance

There are several IT Governance industry practices, standards and frameworks that can be consolidated for the organization

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There is a natural overlap of the COBIT and other standards in areas of evaluation, alignment, build, delivery and monitor.

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It is important to identify the business drivers related to IT Governance to ensure senior management acceptance align to Vision

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IT G

ove

rnan

ce

dri

vers

Value

Assurance

Survival

Trust

Is Smart City needed?

What are drivers in the vision related to IT?

IT Governance enablers must be considered and cultivated throughout the organization to ensure awareness at all levels

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Principles, Policies and Frameworks

Processes

Organizational structures

Culture Information

Services

People, skills and

competencies

ENABLERS

Session 1 Audience discussion based upon scenarios and ISACA case study on Governance of IT: Val IT at the European Parliament –

Enhancing IT Governance and Planning Processes

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Session 2

COBIT Framework

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Session 2 will be discussing the COBIT framework

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COBIT as an evolution

Principles of COBIT

COBIT aligns Process, Goals and Metrics

Value creation through COBIT

Management Governance functions in COBIT

Process for Governance Enterprise IT

COBIT designs full roles and RACI format

COBIT is an evolution from IT auditing in 1996 into IT Governance of Enterprise IT with release of COBIT 5 in 2012

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Technical worker

Technical Consultant

Board Advisor/CIO

There are 5 primary principles of COBIT 5 that relate to overall governance ICT in any organization

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COBIT allows Governance through the alignment among processes, goals and metrics

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Many Governance objectives such as value creation can be defined through COBIT

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COBIT framework allows Governance through Plan, Build, Run and Monitor of Management functions

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COBIT 5 is not

prescriptive, but it

advocates that

organisations

implement governance

and management

processes such that the

key areas are covered,

as shown

COBIT has well established processes for Governance Enterprise IT, divided into Evaluate, Align, Build, Deliver and Monitor

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COBIT quick start assessment tool goes into detail of the maturity and key metrics as well as the RACI responsibilities

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Session 2 Audience discussion based upon scenarios and ISACA case study on Governance of IT: Dubai Financial Audit Department

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Session 3

Strategic Planning and alignment of ICT

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Session 3 will be discussing 4 critical areas where Strategic Planning has alignment of ICT and business units and appropriate case studies

Strategic Plan & how it relates to IT

Strategic planning processes and techniques

Barriers to achievement of strategic alignment

Scope, objectives and benefits of IT investment programs

Audience discussion based upon scenario-based and ISACA case studies

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Strategic Plan & how it relates to IT is a mind set that must be adopted by senior management and IT staff

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We need to develop an education system that provides every citizen with educational opportunities appropriate to their individual needs,

aspirations and abilities.

It will be cool to play with the new android V100 system and put eLearning on an LMS

smart device and have OPENBadges to track skills no matter what school they went to.

MGR IT

There are several Strategic planning processes and techniques including innovation and strategic competitive advantage in ICT

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* See MindTools.com for strategy tools, Porters is just one of many.

Forbes study shows 22% of top 500 billion dollar companies used ICT as competitive advantage, Governments must also treat ICT as an asset to be competitive with retaining Technology and knowledge workers.

One of the most critical barriers to achievement of strategic alignment is communication between business and IT divisions

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Use Six Hats and Platinum Rule to help work together by accepting that the other thinks differently:

“Do unto others as they want done unto them.”

A common language and awareness program helps to define clearly scope, objectives and benefits of ICT investment programs

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•Business and IT

Identify Vocabulary

•Online or Onsite

Awareness Program •Quiz or

observation

Validate usage

Session 3 Audience discussion based upon scenarios and ISACA case study on Governance of IT: Implementation of COBIT in Scotiabank

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Session 4

Benefits Realization

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Session 4 will be discussing Benefits Realization with a focus on creation of value among the entire value chain

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IT investment management processes

Processes and practices for planning, development, transition, delivery and support of solutions and services

Procedures to manage and report the status of IT investments

Business case development and evaluation techniques

Audience discussion based upon scenario-based and ISACA case studies

There are 10 key IT investment management processes within the Val IT that provide a good foundation for realizing benefit of ICT

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Val IT and COBIT have Processes and practices for planning, development, transition, delivery and support the USER

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Procedures to manage and report the status of IT investments are defined in many standards (COBIT/ITIL) and project management

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Status Tracking of

IT Investment

Project management

Dashboards (trends,

thresholds)

Processes and controls from ITIL/COBIT etc

https://itdashboard.gov/investment?buscid=622

Management is a PEOPLE activity, not just technology input.

Business case development and evaluation techniques using Val IT or innovation business concept validation

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Session 4 Audience discussion based upon scenarios and ISACA case study on Governance of IT: Val IT for a medium-sized police service

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“A key element of IT Governance is

the alignment of business and IT,

leading to the achievement of business value”

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Thank you – Gracias – شوكان

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