ICT led Radical improvement in Delhi Government Schools

Government of NCT of Delhi

Presented by-Amit Singla, Director (Education)

DoE at a glance

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Mission Access of Education within vicinity as per Right to Education (RTE) norms, Bridging Gender & Social Category Gaps, Focus on Quality of Education, skill development & sports

All India best performance in academics and sports.

Out of 200 All India CBSE toppers among Government Schools, 124 are from Delhi Government Schools

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Pre-Implementation Scenario1

Pre implementation scenarioYear 2002Eleven years ago, total number of schools was a riddle !So was the case of number of teachers and studentsDirector (education) and his staff were bogged down with requests of transfersPass percentage was abysmally lowTeaching was the biggest causality of politicsPass percentage in 2001-02 (conducted by CBSE)

Class X: 46.14% Class XII: 71.23%

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Strategy adopted2

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Strategy

Web based Access - Anytime Anywhere Anybody Changes to be applied only in central server. Workflow embedded in the system. Inbuilt mechanism for automatic enforcement. Every important transaction to translate into an

official record. Minimise monotonous and repetitive work. Real time updating of data. Accountability at every level.

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Facets of Execution

All schools provided with one computer, IT assistant, and broadband connectivity.

Unique as entire web based software developed in-house.

Undergoing a process of continuous improvement - every week/month, some addition made!

Only a tool ! Backed by a system of intense physical monitoring.

Facets of Execution• Listing of all schools and providing them IDs• Providing unique IDs to all teachers and collection of

their basic data• Transfer and posting based on ITA (Index of Teachers

Availability)• Financial Management module• Online attendance of teachers• Online student management system• Online marks sheet management system• Online admission system• Store and purchase system• Court case monitoring system• GIS module

PROCESS REENGINEERING – LINKING THE OBVIOUS

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Online Modules Developed1. Personnel (EIS, ACR, APAR,

PFC,etc)2. Transfer & Posting3. Online Attendance4. Finance5. Payroll 6. File Track7. Court Module8. Library Management System9. Vigilance10. AERU (Application for

Essentiality Certificate, Recognition and Upgradation)

12. Estate13. Student14. MIS Mail

15. VKS (Vidyalaya Kalyan Samiti)16. UDISE (Unified District

InformationSystem for Education)

17. RMSA (Rashtriya Madhyamik Shiksha Abhiyan)

18. GIS (Geographical Information System)

19. Admission in Class XIth Module20. Cash transfer to students bank

accounts21. School Management Committee22. Promotion23. Guest teacher appointment24. Sanitary Napkins distribution

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Online Reports Available1. Plan Schemes Reports2. List of the employees transferred in a particular

period.3. List of the employees relieved but not joined at new

work place.4. List of Employees who have applied for transfer5. List of existing Principals, Vice Principals6. List of employees under suspension7. List of employees against whom charge sheet issued.8. List of cases pending for Inquiry Reports9. Status of Extra Ordinary Repairs(EOR)10. Status of AERU Requests11. School Information12. Court cases Report

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Teachers perspectiveOnline request facility for transfer to a desired school.Online Transfer, Posting, Relieving and Joining.Unique employee ID.Online attendanceOnline data correction request facility.Online Weekly Syllabus and other guidelines.Timely emoluments through online payroll module.Web based Internal MIS MailOnline Circulars & OrdersOnline Seniority ListOnline Annual Confidential ReportsResult Analysis and performance evaluation.

e-Governance Initiatives

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–Unique Student ID – Approx. 16 lakh students.–Online Admissions–Online Student Attendance–Online Mark sheets–Online transfer to another school.–Online SLC–Online students feedback–MIS Mail–Computer Aided Learning.

• Animated classroom content is also available online ( which can be used by Any body, Any where, Any time) .

Students Empowered

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Access to Public

Act and Rules Online Information regarding any school. Online Attendance Report of Teaching and non-

teaching staff Tenders – Departmental purchases Telephone Numbers of officers of the

Department. Right to Information Act Public Circulars News and Events Important Links – to other government and

educational institutions.

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Parents Interface

Online Admission. Online School Information. Online Circulars and Orders. Mail to Minister. Computerised Marksheet Online Attendance Report of Teachers and

Students.

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Results obtained3

Class X CBSE Result for the last 12 Years

Gap between Government and Public Schools – Class X CBSE

Reducing gap in Pass %age between Govt. and Public Schools - Class-X CBSE

Year Government Private Gap%

2004-05 48.03 85.10 -37.07

2005-06 59.73 87.47 -27.742006-07 77.12 90.11 -12.992007-08 83.69 90.14 -6.452008-09 89.44 90.71 -1.272009-10 90.99 91.83 -0.842010-11 99.09 97.92 +1.172011-12 99.23 98.78 +0.452012-13 99.45 99.17 +0.28

CBSE Class-XII Result for the last twelve years

CBSE Class –XII

Performance Indicator

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Enrolment in Directorate during the last 13 years Sl. No. Year Boys Girls Total

1 2001-02 4,34,462 4,63,489 8,97,951

2 2002-03 4,91,895 4,63,753 9,55,648

3 2003-04 4,99,471 4,87,358 9,86,829

4 2004-05 5,05,745 4,96,359 10,02,104

5 2005-06 4,98,816 5,11,287 10,10,103

6 2006-07 5,13,574 5,33,497 10,47,071

7 2007-08 5,43,156 5,57,464 11,00,620

8 2008-09 5,99,103 5,98,101 11,97,204

9 2009-10 6,48,425 6,50,209 12,99,582

10 2010-11 6,89,257 6,93,880 13,83,117

11 2011-12 7,36,733 7,44,103 14,80,836

12 2012-13 7,70,200 7,86,772 15,56,972

13 2013-14 7,62,104 8,05,359 15,67,463

• Prime Minister’s award for excellence in public service 2008

• Two case studies by IIMA on this project

• Won Golden Icon Award for Exemplary Leadership in 8th National e-Governance Awards for the year 2005.

• Won Bronze Icon Award Computer Aided Learning Project in 9th National e-Governance Awards for the year 2006.

• Won two National e-Governance Awards out of four categories in the 10th National e-Governance Conference 2007.

- Golden Icon Award for Excellence in Government Process Re-Engineering for Online Admissions and Student Management System.

- Silver Icon Award for Outstanding Performance in Citizen-Centric Service Delivery for CALtoonZ.

• Won Computer Society of India Award for best e-Governed Department.

• Won Indian Express Award for Excellence in E-Governance Implementation.

Recognitions for E Governance

e Governance Awards Won

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Data Driven Process Re-engineering 4

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Rigorous data analysis for policy formulation: Two examples

1) What kind of schools are best?2) Which subject to focus on for

improvement of results?

Policy Formulation for academic excellence

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CBSE Result 2005- GOVT. SCHOOLS Co-Ed Schools Best Performers

Class X

Boys Schools

Appeared Passed Pass % Total Marks Q.I

35502 14709 41.4 6711515 189.0

Girls Schools

Appeared Passed Pass % Total Marks Q.I

36946 18974 51.4 7934681 214.8

Co-Ed Schools

Appeared Passed Pass % Total Marks Q.I

13031 7373 56.6 2908576 223.2

Pass % based on Enrolment in Govt. Schools

Enrolment Appeared Passed Pass %

Total Marks QI

< 300 507 166 32.7 91702 181

> 300 & 600 4483 1807 40.3 877862 195.8

>600 & 1000 16948 7728 45.6 3418942 201.7

>1000 & 1500

24475 12668 51.8 5178289 211.6

>1500 36105 17451 48.3 7413552 205.329

Ideal Enrollment-1000-1500

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Single Shift- More Effective

CBSE RESULT SHIFT WISE

Class X

Single Shift Schools

Appeared Passed Pass % Total Marks

Q.I

21977 12040 54.8 4822490 219.4

Double Shift Schools

Appeared Passed Pass % Total Marks Q.I

59968 27482 45.8 12034845 200.7

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Morning Shift-Better results

CBSE Result comparison between Morning Shift Schools and Evening Shift Schools of Double shifted schools

Morning Shift Schools

Appeared Passed Pass % Total Marks Q.I

31046 15635 50.4 6587203 212.2

Evening Shift Schools

Appeared Passed Pass % Total Marks Q.I

26685 10902 40.9 5011813 187.8

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Path Redrawn Merged 70 double shifted schools to have 35

single shifted morning Co-ed schools with enrolment of 1000-1500 in 2005 to reach the above policy objectives. A politically difficult decision.

By 2007, results of these schools more than doubled, from 27.65%(2005) to 50.94%(2006) to 77.02%(2007) in two years.

Satisfaction levels rose, underutilized resources released.

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Passing in Mathematics gives you the highest possibility in over all passing.

  Appeared PassedOver All

PassEffect on

Pass

COMM. SANSKRIT 77524 69037 36788 53.3

ENGLISH LNG & LIT. 84088 56619 36040 63.7

HINDI COURSE-A 84830 72781 40265 55.3

MATHEMATICS 85392 45533 41004 90.1

SCIENCE & TECH. 85454 73139 41032 56.1

SOCIAL SCIENCE 85423 69889 41032 58.7

PUNJABI 2287 2125 1284 60.4

URDU COURSE-B 1143 1076 379 35.2

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If result of mathematics brought upto level of English, the overall result will increase by 12%.

Talked to all Maths teachers in seminars bringing out the seriousness of situation.

Academic Training imparted to all Maths teachers by subject experts.

Maths teachers divided into three categories based on results- Red, Yellow and Green. Every teacher informed.

Pass percentage of mathematics increased from 53% to 94.03%.

Simple Solutions for Maximum gains

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Micro level assessment:- Strong & Weak Subjects in a particular school (accountability of teachers)

Schname Rank Math Science

SSt Eng Hindi Skt

PRATIBHA VIKAS VIDYALAYA SEC XI ROHINI DELHI 4 0 -2 -15 -11 2 0

GOVT BOYS SR SEC SCH 1 SHAKTI NAGAR DELHI 13 -4 2 3 1 -55 -10

SARVODAYA GIRLS SSS SECT-VIII ROHINI DLI 16 0 -5 -29 -131 -9 -4

R.P.V.V.PLOT 1 LINK RD KAROL BAGH N D 17 5 5 -8 -43 -1 -11

RAJKIYA PRATIBHA VIKAS VIDYALAYA HARI NAGAR ND 18 -4 -5 2 5 -11 -11

GOVT GIRLS SR SEC SCHOOL 1 SHAKTI NAGAR DELHI 20 -14 0 -1 3 -56 -14

SARVODAYA GIRLS SS O-BLK MANGOLPURI DELHI 22 8 -71 -22 0 5 5

GOVT GIRLS SEC SCH GHUMANHERA N DELHI 23 -2 8 -107 -138 -71 -13

SCSD SARVODYA CO-ED S S S SECTOR-9 ROHINI DELHI 24 4 -11 -149 -1 -17 -26

GOVT. CO-EDU. SEC SCH SECTOR 15 ROHINI DELHI 25 4 0 -76 -79 4 -63

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Other Innovations5

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StandardisationMinimum levels of output defined, communicated and enforced for all aspects.Defined for each level—school/zone/district/regionFor example, for every school, compulsory to have:

•Annual function/Sports day•School Magazine•Two sports teams for zonal events•Minimum attainment level in academics•Participation in cultural events•Weekly subject tests/Mental Maths/science competitions•All Children to participate in Yoga activities.•Competition for music teachers and students.•Compulsory to teach one instrument at least to all students of music.•Two library books per student per month.

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Best Practices in Administrative Domain –Teacher attendance

All employees assigned unique ID number.

Attendance of each teacher marked online by Principals within half-an hour of opening of school.

Backed by intensive physical inspections

Attendance in public domain

Teacher absenteeism almost NIL even in the remotest schools

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Best Practices in Administrative Domain –Teacher attendance

13-Dec-2013

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Best Practices in Administrative Domain –Teacher attendance on 13.12.2013

Best Practices in Administrative Domain- Post Fixation

Post Fixation - one of the most complicated and rigorous mathematical-logical calculations to ascertain school wise requirement of teachers accurately impacting on optimal allocation of manpower.

Computerisation of the entire process resulted in immense efficiency gains.

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Best Practices in Administrative Domain- GIS Module

Building block for all other modules

All schools & administrative boundaries marked on GIS Map of Delhi.

Possible to ascertain requirements of number of schools, classes, courses offered, infrastructure etc. accurately.

All transfers and rationalization done using this module.

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Best Practices in Administrative Domain- GIS Module

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Best Practices – ITA based Online Transfer

All employees asked to apply online giving 10 choices, once a year, during vacations.

A specialised programme for transfers. A transparent and well defined transfer policy The program does billions of calculations transferring all

employees to places closest to their place of residence, as per policy.

Salient features of transfer policy/program are- Teacher availability in any school should not fall below

a certain benchmark --- ITA (Index of Teachers Availability).

The combined distance travelled by all the employees should be minimum.

Teachers with results above a certain benchmark get preference over all other categories.

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Best Practices – ITA based Online Transfer Calculation of Distance between two schools

Distance between any two schools calculated by the formula below.

D = {Z1 (X1 – X2)}2 + {Z2 (Y1 – Y2)}2 X1 = Latitude of School 1 X2 = Latitude of School 2 Y1 = Longitude of School 1 Y2 = Longitude of School 2. Z1 = conversion factor of latitude difference

into Kms X 1.15 to approximate road distance compared to radial distance.

Z2 = conversion factor of longitude difference into Kms X 1.15 to approximate road distance compared to radial distance.

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Best Practices – ITA based Online TransferWEB BASED TRANSFER APPLICATION FORM

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Children joining Class VI in Delhi Government Schools from Municipal Schools faced friction in the process leading to massive drop-outs.

PROBLEM

INTERVENTION

OUTCOME

• Each MCD schools attached to Delhi Government school. Data in respect of batch passing out of Class-V from MCD fed in advance.

• Admission online and automatic on first day of academic session.• For other children, provision for online application and school allocation.• Onus of taking admission shifted from students-parents to Head of

Schools.• Heads of Schools to follow up those children who did not take

admission.

• Enrolment of Class-VI increased by 14%.• Man days (estimated to be more than 5 lakhs) of parents saved because

they did not have to make repeated rounds for obtaining admission. Important as most of the parents daily wage earners.

Best practices in Academic Domain –Online Admission

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Best Practices in Academic Domain –Online Student Management System

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• Distributing over Rs.4300 crores to 1100 DDOs under more than 100 Heads and continuous monitoring, reallocation of funds led to inefficient financial management.

• Plan schemes for uniforms, Scholarships etc. could not be monitored efficiently. Led to surplus funds at some places and deficiency at others.

PROBLEM

INTERVENTION

OUTCOME

Online Financial Management system introduced, leading to real time accurate allocation of funds. Reallocation based on real time expenditure reports. Concept of Sanction and Disbursal orders.

Accurate and efficient financial management system leading to almost 100% utilization of Plan Funds.

Best Practices in Administrative Domain – Financial Management

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Best Practices in Administrative Domain –Online Financial Management

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• Failure rate in Class-VI highest of any class, most important cause of drop-outs.• Only 33% of the children had competence level expected of a class V child at the

time of joining Class VI.

PROBLEM

INTERVENTION

OUTCOME

• A multi-media bridge course ‘CALtoonZ’ developed with following attributes:• Covering entire syllabus from Class-I to V.• Developed by the teachers of Delhi Government schools.• All the schools equipped with 2-3 Multimedia labs.

• 7.51% reduction in drop out rate in CAL Schools compared to 5.71% reduction in drop out rate in non-CAL schools.

• 16.58% increase in enrolment in Class VII of CAL schools compared to 14.34% of non-CAL schools.

• Later extended to Class X.

Best Practices in Academic Domain –Computer Aided Learning

52Active participation of Teacher, Students and Technology

in classroom teaching-learning

Best Practices in Academic Domain –Computer Aided Learning

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Functions of Blood – Class XBest Practices in Academic Domain – Computer Aided Learning

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In lower classes less attention paid due to importance given to X/XII results.

PROBLEM

INTERVENTION

OUTCOME

Performance of all children monitored by way of online marksheet. Data used to evaluate performance of teacher/class/zone/district.

• Pass percentage of all classes improved substantially.• Accountability fixed at all levels.• Problem of fake enrolment also tackled!

Best Practices in Academic Domain –Online Marksheet

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Best Practices in Academic Domain –Online Marksheet

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Department of Education, being a large system, communication very slow and at times even failed to reach the destination.

PROBLEM

INTERVENTION

OUTCOME

MIS Mail developed. All employees & branches allotted internal e-mail IDs.

Real time communication, individually or in bulk between employees and branches.

Best Practices in Administrative Domain – MIS Mail

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Best Practices in Administrative Domain – MIS Mail

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Unavailability of ACRs leading to delays in promotion.

PROBLEM

INTERVENTION

OUTCOME

Digital record keeping started with online ACRs & APARs.

All ACRs & APARs in the current year filled online. Online generation and upkeep of digital records to be extended to all the records resulting in paper less office.

Best Practices in Administrative Domain –ACR & APAR

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Maintenance of huge infrastructure not at desired levels. Situation exasperated due to involvement of different multilayered external agencies such as PWD, often resulting in delay in sanctions and blame games without any tangible results.

PROBLEM

INTERVENTION

OUTCOME

Online EOR (Extraordinary Repairs) track system implemented. Tracks the request for EOR from Principal to PWD. Responsibility for delay at every level fixed.

Faster utilisation of sanctions. Resulting in better infrastructure.

Best Practices in Administrative Domain –Infrastructure management

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Libraries in schools not being optimally utilized.

PROBLEM

INTERVENTION

OUTCOME

An online Library Management System implemented for issue and return of books. All Librarians trained and the Libraries provided with computer and internet connection.

The quantity and quality of the books being issued to children can be monitored at every level.

Best Practices in Academic Domain – Online Library Management System

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Best Practices in Academic Domain – Online Library Management System

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Best Practices - MiscellaneousOnline School Information for Public

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Best Practices - MiscellaneousOnline School Information for Public

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Best Practices - Miscellaneous Class wise Student diaries with detailed weekly syllabus given to each

child, Teacher’s diary, CCE diary District wise Workshop on school wise CBSE results with all principals

every year with director all senior officers of HQ. Each school identifies wak students

Compartment Grace marks < 40% marks

Zero period of such weak students Support Material of difficult topics and subjects centrally printed and

given to all students

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Best Practices- MiscellaneousOperations on a huge scale Observations after analysis of data

Remedial Measures AdoptedDistrict Zero

PeriodRemedial Coaching

Adoption of students by

the teachers

Sample Paper

Practice

Practice on

question bank

Monthly Test

Counseling Parent Meetings

Team not Satisfied overall

Yes No Yes

No Yes

No Yes

No

Yes No Yes

No Yes No Yes No Yes No

Central 22 9 21 10 18 13 21 10 20 10 21 10 21 10 21 10 21 10

East 94 4 88 9 73 25 88 10 84 14 93 5 87 11 94 4 93 5

New Delhi 5 0 5 0 5 0 5 0 4 1 5 0 5 0 5 0 5 0

North 45 2 46 1 21 26 45 2 43 4 46 1 41 6 44 3 46 1

North East 93 0 84 9 56 37 78 14 83 10 93 0 69 23 90 3 87 6

North West A 81 1 81 1 73 9 81 1 80 2 81 1 80 2 79 3 81 1

North West B 99 1 99 1 89 11 99 2 97 4 99 1 97 4 97 3 96 4

South 125 1 103 24 45 81 111 15 112 14 125

1 113 13 115 11 113 13

South West A 19 2 19 2 18 3 19 2 19 2 19 2 19 2 19 2 19 2

South West B 68 4 67 5 55 17 67 5 68 4 68 4 65 7 67 5 65 7

West A 43 7 43 7 37 13 43 7 43 7 43 7 41 9 43 7 42 8

West B 60 1 59 2 39 22 58 3 53 8 60 1 57 4 59 2 56 5

Total 754 32 715 71 529 257 715 71 706 80 753

33 695 91 733 53 724 62

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