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Developing Jamaicas ICT SectorMay 2012
Prepared by : Vivion Scully, Knowledge Services
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AGENDA
Market Overview Industry Summary
Trends and Directions
Strategy Overview Country Strategy Matrix
Tendency to Invest Matrix
Obstacles and Issues
Opportunities for Jamaica
Action Plans
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Market OverviewIndustry Summary
Global BPO Market
US$680 Billion in 2011
+9% Growth Annually
US$1 Trillion by 2014
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INDUSTRY SUMMARYMarket size, potential & growth rate
CLA* Marketplace Current Market size
approx. $2.5 B CAGR of over 20% Market to Touch $5 Bn by
2013
Jamaican BPO Market Current Market size
approx. $145 M to Touch almost $ 300 M
by 2013
CAGR of 21% Current Jobs approx.
11,000 Approx 20,000 Jobs
Projected by 2013-2014
Jamaica has 6% marketshare today and projectedthat it must grow by 21%p.a. to maintain 6% share
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Market OverviewIndustry Summary
Main Sub-Sectors Business Process Outsourcing (BPO)
IT Outsourcing (ITO)
Knowledge Process Outsourcing
(KPO)
Legal Process Outsourcing (LPO)
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Market OverviewIndustry Summary
Characteristics of the industry today:
Led by India and Philippines Trend towards Nearshore locations in LA
Strong competition among locations/countries
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Way Forward
What are the drivers of the industry
Critical Success Factors:
Labor Availability, Purpose built Space, Cost of Labor, IT infrastructure
Industry Drivers:
Global Recession, Location Diversification.
What is required to be successful going forward: Sufficient Labor to ensure rapid scalability
Suitable Space to facilitate speedy startup of business operations and less risk
investment
Workforce Training:
Computer Skills,
Standard English Speaking Business /Commercial Skills
Where is the growth expected:
Indian companies establishing Nearshore and Onshore Locations
Global Outsourcing operators multi-shoring
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Strategy OverviewObstacles and Issues
Policy Incentives and availability
Government Support
Environmental
Crime and Violence
Transportation and services
Labor Scalability
Access to Capital
Adequate Space Availability
Lack of Purpose Built Space
Location relevant space
Destination
Low awareness as a player
Negative perception of Kingston
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Incentives
100% tax holiday in perpetuity for organisationsthat export over 85% of their services outsideof CARICOM
Duty free import of goods for Companiesoperating in the Free Zones
Support from HEART for recruitment/training ofentry level personnel.
DBJ Funding for construction of Class A Officespace
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Jamaica as a business location Exhibitions
Ad Campaigns
Public Relations
Promotional Events
Speaking engagements
IMAGE BUILDING
Finding the investor Regional/Sector/Company Targeting
Intermediaries/Brokers/Connectors
Direct mail/Phone Calls
Conferences/Investment Missions/Seminars
INVESTORTARGETING
Courting the Investor Inward Missions
Market Intelligence/Inquiry Servicing
Matchmaking
Sourcing Funding
Navigating Government/Local business environment
INVESTMENTGENERATION
Action PlansInvestment Promotion Activities
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