IDBI Bank Limited RFP FOR SUPPLY AND IMPLEMENTATION OF CENTRALISED IMAGE BASED CHEQUE ... ·...

IDBI Bank Limited RFP FOR SUPPLY AND IMPLEMENTATION OF CENTRALISED IMAGE BASED CHEQUE TRUNCATION

SYSTEM SOLUTION

RFP No: IDBI/PCell/RFP/2016-17/ 006 dated 08th

August 2016 Page 1 of 137

Request for Proposal

(RFP)

RFP No: IDBI/PCell/RFP/2016-17/006

For Supply and Implementation of Centralised Image Based Cheque Truncation System (CTS) solution For IDBI Bank

Date: 8th August 2016


SYSTEM SOLUTION



TABLE OF CONTENTS

Table of Contents ............................................................................................................................................. 2

Document Control Sheet ................................................................................................................................ 6

Disclaimer ........................................................................................................................................................... 7

Section – 1 .......................................................................................................................................................... 8

1. Background........................................................................................................................................... 8

2. Purpose of this RFP ............................................................................................................................... 8

3. Bid Security / EARNEST MONEY DEPOSIT (EMD) .............................................................................. 8

4. Due Diligence ....................................................................................................................................... 9

5. Cost of RFP/Bid Document and expenses incurred while bidding ............................................ 9

6. Bidding in consortium .......................................................................................................................... 9

7. Eligibility Criteria for Bidders ................................................................................................................ 9

8. Bid Evaluation Criteria (BEC) ............................................................................................................ 10

9. Guildelines for Bidders ....................................................................................................................... 11

10. Payment Terms ................................................................................................................................... 13

Section – 2 ........................................................................................................................................................ 16

Procedure for Submission of Bids ............................................................................................................. 16

1. General ................................................................................................................................................ 16

2. Documents to be submitted along with the Bid .......................................................................... 18

3. Clarification of Bid Document ......................................................................................................... 18

4. Language of Bids ............................................................................................................................... 19

5. Bid Currencies ..................................................................................................................................... 19

6. Bid Prices .............................................................................................................................................. 19

7. Firm Prices ............................................................................................................................................ 19

8. Documents constituting the Bid ...................................................................................................... 19

9. Bidder qualification ........................................................................................................................... 20

10. Validity of bids .................................................................................................................................... 21

11. Format and Signing of Bid ................................................................................................................ 21

12. Local Conditions ................................................................................................................................ 22

13. Last date of receipt of bids .............................................................................................................. 22

14. Late Bids ............................................................................................................................................... 22

15. Modification and Withdrawal of Bids ............................................................................................. 22

16. Address for Correspondence .......................................................................................................... 22

17. opening of bids .................................................................................................................................. 23


SYSTEM SOLUTION



TABLE OF CONTENTS

18. rejection and acceptance of bid .................................................................................................. 23

19. Cancellation of Bids .......................................................................................................................... 23

20. evaluation and comparison of Bids ............................................................................................... 23

21. Contacting bank ............................................................................................................................... 27

22. Rejection of bid .................................................................................................................................. 27

23. award of contract ............................................................................................................................. 27

24. signing of contract ............................................................................................................................. 27

25. Dicharge of bid security (EMD) ....................................................................................................... 27

26. performance security ........................................................................................................................ 28

27. expenses for the contract ................................................................................................................ 28

28. failure to abide by the agreement/contract ............................................................................... 29

29. annulment of award ......................................................................................................................... 29

30. Delivery & documents ....................................................................................................................... 29

Section – 3 ........................................................................................................................................................ 30

1. Definitions ............................................................................................................................................ 30

2. interpretation ...................................................................................................................................... 32

3. conditions precedent ....................................................................................................................... 32

4. Standard of performance ................................................................................................................ 32

5. use of contract docuements and inforamtion ............................................................................ 33

6. indemnity ............................................................................................................................................. 33

7. Inspection and Quality Control Tests/CHECK ............................................................................... 33

8. Manuals................................................................................................................................................ 34

9. Acceptance Certificates ................................................................................................................. 34

10. Change Orders/Alteration/Variations ........................................................................................... 34

11. Contract amendments ..................................................................................................................... 35

12. delays in the bidder’s performance .............................................................................................. 35

13. LiquidAted damages ........................................................................................................................ 36

14. Dispute Resolution .............................................................................................................................. 36

15. Addresses for Notices ........................................................................................................................ 37

16. taxes and duties ................................................................................................................................. 37

17. Successful Bidder’s Integrity ............................................................................................................. 38

18. Successful Bidder’s Obligations ....................................................................................................... 38

19. Survival ................................................................................................................................................. 38


SYSTEM SOLUTION



TABLE OF CONTENTS

20. No agency .......................................................................................................................................... 39

21. No Set-off, counter-claim and cross claims. ................................................................................. 39

22. Statutory Requirements ..................................................................................................................... 39

23. information security ........................................................................................................................... 39

24. Contract prices .................................................................................................................................. 40

25. ownership and retention of documents ........................................................................................ 40

26. Representations and warranties ..................................................................................................... 40

27. Data ownership .................................................................................................................................. 42

28. termination .......................................................................................................................................... 42

29. Consequences of termination ........................................................................................................ 43

30. Conflict of interest .............................................................................................................................. 44

31. Relationship between the Parties ................................................................................................... 44

32. no assignment .................................................................................................................................... 44

33. Entire Contract ................................................................................................................................... 44

34. Governing Law ................................................................................................................................... 44

35. Jurisdiction of Courts ......................................................................................................................... 44

36. “No Claim” Certificate ...................................................................................................................... 44

37. Completion of Contract ................................................................................................................... 45

38. adherence to safety procedures, rules regulations and restriction ......................................... 45

39. Confidentiality .................................................................................................................................... 45

40. Insurance to be taken out by the bidder ...................................................................................... 47

41. Intellectual property rights and patenet rights ............................................................................ 47

42. user acceptance test and quality checks ................................................................................... 48

43. imPlementation .................................................................................................................................. 48

44. reporting progress .............................................................................................................................. 48

45. Limitation of Liability .......................................................................................................................... 49

46. Relationship between the Parties: .................................................................................................. 49

Section – 4 ........................................................................................................................................................ 50

1. Purpose ................................................................................................................................................ 50

2. general terms ...................................................................................................................................... 50

3. scope of work ..................................................................................................................................... 50

4. scope related to service................................................................................................................... 55

5. warranty ............................................................................................................................................... 58


SYSTEM SOLUTION



TABLE OF CONTENTS

6. Post warranty support / Annual Maintenance support .............................................................. 58

7. Service level expectations and Penalties ..................................................................................... 59

8. Recovery of penalties ....................................................................................................................... 60

9. System & Security Audit .................................................................................................................... 60

10. Schedule of implementation /Rollout ............................................................................................ 61

Section – 5 ........................................................................................................................................................ 62

1. Technical Bid Form ............................................................................................................................. 62

2. Commercial Bid Form ........................................................................................................................ 64

3. Price Schedule - Format ................................................................................................................... 66

4. Format of power-of-attorney ........................................................................................................... 67

5. Format for Unconditional Acceptance of Terms & Conditions of the RFP ............................. 69

6. Self declarations ................................................................................................................................. 70

7. Non-Disclosure Agreement .............................................................................................................. 72

8. Contract Form .................................................................................................................................... 75

9. acceptance certificate.................................................................................................................... 77

10. Performance Bank Guarantee........................................................................................................ 78

11. Deed of Indemnity ............................................................................................................................. 81

12. service level agreement ................................................................................................................... 84

13. Letter for Refund of EMD .................................................................................................................. 86

Section – 6 ........................................................................................................................................................ 87

1. FUNCTIONALITY AND Technical Specifications ............................................................................ 87

Technical Evaluation .............................................................................................................................. 126

Project Team Profiles ................................................................................................................................... 131

Project Team Profiles (Continued) ........................................................................................................... 131

ANNEXURE I - BIDDER’S PROFILE ................................................................................................................ 133

ANNEXURE II – ELIGIBILITY CRITERIA ........................................................................................................... 134

ANNEXURE III - RESPONSE TO RFP- LIST OF DOCUMENTS ...................................................................... 136

ANNEXURE IV - FORMAT OF PRE – BID QUERIES ...................................................................................... 137


SYSTEM SOLUTION



DOCUMENT CONTROL SHEET

Name of the Company IDBI Bank Limited

RFP Reference No IDBI /PCell / RFP/2016 -17/006

Date of issue 08th August 2016

Submission of Pre-Bid Queries Date 11th August 2016

Time 16:00 hours

Schedule of Pre-Bid Meeting Date 12th August 2016

Time 15:00 hours

Schedule for submission of Bids Date 30th August 2016

Time 16:00 hours

Cost of the Bid Document Rs.10,000/- (Rupees Ten Thousand Only] in the form of demand

draft / bankers cheque / pay order from a scheduled commercial

bank in favour of ‘IDBI Bank Limited’, payable at Mumbai only to be

submitted along with the Bid.

Earnest Money Deposit (EMD) A Bid Security of Rs. 5,00,000/- (Rupees Five Lakhs Only) by way of

demand draft or pay order in favour of ‘IDBI Bank Limited’ payable

at Mumbai only, to be submitted along with the Bid.

Schedule for Opening of Technical

Bids

Date 30th August 2016

Time 16:30 hours

Date & Time of opening of

Commercial Bids Will be intimated to the Eligible and Technically qualified Bidders

Place of Pre–bid meeting/ Opening

of Bids / address for

Communication and contact person

IDBI Bank Limited,

C/O IDBI Intech Ltd.

Mafatlal Centre, 5th Floor, Nariman Point, Mumbai – 400 021.

Shri Shailendra Babaji Govalkar

Tel. No. : 022- 61986936 ,Email :

[email protected]

Queries regarding the bid should

may be sent to :

For Technical Queries:

Shalinder Bansal

022- 39148045

[email protected]

For RFP Related Queries:

Shailendra Babaji Govalkar

022- 61986936

shailendra.govalkar@idbiintec

h.com

Note: 1. This tender document is the property of the Bank & is not transferable. 2. This bid document has 137 pages. 3. If a holiday is declared on the dates mentioned above, the bids shall be received / opened on the Immediate next working day at the same time specified above and at the same venue unless communicated otherwise. 4. No queries will be entertained after the date and time mentioned in this schedule, therefore.

mailto:[email protected]





SYSTEM SOLUTION



DISCLAIMER

The information contained in this Request for Proposal (RFP) document or information provided

subsequently to Bidder(s) or applicants whether verbally or in documentary form by or on behalf of IDBI

Bank Limited (IDBI Bank), is provided to the Bidder(s) on the terms and conditions set out in this RFP

document and all other terms and conditions subject to which such information is provided.

This RFP document is not an agreement and is not an offer by IDBI Bank. This RFP is to invite proposals from

applicants who are qualified to submit the Bids (“Bidders”). The purpose of this RFP is to provide the

Bidder(s) with information to assist the formulation of their proposals. This RFP does not claim to contain all

the information each Bidder may require. Each Bidder may conduct its own investigations and analysis and is

free to check the accuracy, reliability and completeness of the information in this RFP and where necessary

obtain independent advice. IDBI Bank makes no representation or warranty and shall incur no liability under

any law, statute, rules or regulations as to the accuracy, reliability or completeness of this RFP.

The information contained in the RFP document is selective and is subject to updating expansion, revision

and amendment. It does not purport to contain all the information that a Bidder may require. IDBI Bank

reserves the right or discretion to change, modify, add to or alters any or all of the provisions of this RFP

document and / or the bidding process, without assigning any reasons, whatsoever. Such change will be

intimated to all Bidders. Any information contained in this RFP document will be superseded by any later

written information on the same subject made available to all recipients by IDBI Bank.

The Information provided in this RFP is on a wide range of matters, some of which may depend upon

interpretation of law. The information given is not intended to be an exhaustive account of statutory

requirements and should not be regarded as a complete or authoritative statement of the law. IDBI Bank

does not own any responsibility for the accuracy or otherwise for any interpretation or opinion on law

expressed herein. Further, IDBI Bank also does not accept liability of any nature whether resulting from

negligence or otherwise howsoever caused arising from reliance of any Bidder upon the statements

contained in this RFP.

IDBI Bank may in its absolute discretion, but without being under any obligation to do so, update, amend or

supplement the information in this RFP. IDBI Bank reserves the right to reject any or all the expression of

interest / proposals received in response to this RFP document at any stage without assigning any reason

whatsoever. The decision of IDBI Bank shall be final, conclusive and binding on all the bidders/parties

directly or indirectly connected with the bidding process.

All notices regarding corrigenda, addenda, amendments, time-extension, clarification, response to

bidders’ queries etc., if any to this RFP, will not be published through any advertisement in newspapers or

any other mass media. Prospective bidders shall regularly visit Bank’s website to get themselves updated

on changes / development in relation to this RFP.


SYSTEM SOLUTION



SECTION – 1

1. BACKGROUND

IDBI Bank Limited (“IDBI Bank/IDBI”) is a company incorporated and registered under Companies Act, 1956 (1 of 1956) and a banking company under section 5 (c) of the Banking Regulation Act, 1949 (10 of 1949). IDBI Bank is also a scheduled bank as notified by the Reserve Bank of India (RBI) under the Reserve Bank of India Act, 1934 which categorizes IDBI Bank under a new sub group of “other public sector bank”. IDBI Bank is engaged in conducting banking business and providing finance to industries and other category of customers. IDBI Bank with its Registered Office at "IDBI TOWER", WTC Complex, Cuffe Parade, Mumbai has a pan-India presence.

2. PURPOSE OF THIS RFP

3.1. The purpose of this RFP is to invite Bids from Bidders for Supply and Implementation of Centralised

Image Based Cheque Truncation System (CTS) solution”` Software for IDBI Bank and its clients pan - India

(Corporate and all types of Sub-Member Banks) along with Archival and Signature Systems. The proposed

solution will be implemented at Bank’s Centralised Primary (PR), Centralised Disaster Recovery (DR), Near

Disaster Recovery (NDR) and also at its Client’s locations. The detailed scope is given in Section-4 of this RFP.

3. BID SECURITY / EARNEST MONEY DEPOSIT (EMD)

4.1. The Bidder shall furnish, as part of its Bid, a Bid Security (EMD) in the form of Demand Draft /

Bankers’ Cheque/ Pay order, drawn in favour of “IDBI Bank Limited” for an amount of Rs.5,00,000/- (Rupees

Five Lakh only) payable at Mumbai, and must accompany the Technical Bid. The Bid security / EMD shall not

bear any interest.

4.2. Any Bid not accompanied by the EMD as mentioned above, shall be rejected by IDBI Bank, without

any further correspondence, as non-responsive.

4.3. The EMD will not bear any interest.

4.4. The successful Bidder’s Bid Security amount will be discharged upon the Bidder signing the contract

and furnishing of the performance security and other guarantee(s)/security in the form and manner to the

satisfaction of IDBI Bank, within the stipulated time.

4.5. The Bid Security shall be forfeited:

i. If a Bidder withdraws his Bid during the Bid validity period; or ii. If a Bidder makes any statement or encloses any form or document which turns out to be

false, incorrect and/or misleading at any time prior to signing of contract and /or conceals or suppresses any material information; or

iii. If the successful Bidder fails to sign the contract or furnish performance security and other guarantee(s)/security in the form and manner to the satisfaction of IDBI Bank, as mentioned in the Bid Documents; or

iv. In the event of any evasion, avoidance, refusal or delay on the part of the Bidder to sign and execute any document, as may be required by IDBI Bank.

v. Notwithstanding anything contained in the RFP Documents, any decision in this regard by IDBI Bank shall be final, conclusive and binding on the Bidder.


SYSTEM SOLUTION



4. DUE DILIGENCE

The Bidder is expected to examine all instructions, forms, terms and specifications in this RFP and study the

Bid Document carefully. Bid shall be deemed to have been submitted after careful study and examination of

this RFP with full understanding of its implications. Each Bidder should, at its own costs without any right to

claim reimbursement, conduct its own investigations, analysis and should check the accuracy, reliability and

completeness of the information in this RFP and wherever felt necessary obtain independent advice. The Bid

should be precise, complete and in the prescribed format as per the requirement of this RFP. Failure to

furnish all information required by this RFP or submission of a Bid not responsive to this RFP in each and

every respect shall be at the Bidder’s own risk and may result in rejection of the Bid and for which the Bank

shall not be held responsible. Any decision taken by IDBI Bank as to completeness of the Bid and/or rejection

of any / all Bid(s) shall be final, conclusive and binding upon the Bidder(s) and shall not be question /

challenged by the Bidder(s).

5. COST OF RFP/BID DOCUMENT AND EXPENSES INCURRED WHILE BIDDING

6.1. The cost of RFP / Bid document is Rs.10,000/- (Rupees Ten Thousand only) (“Cost”). The prospective

Bidder is required to pay the Cost in the form of a demand draft or banker’s cheque or pay order from any

scheduled commercial bank in favour of ‘IDBI Bank Limited’, payable at Mumbai, at the time of purchasing

the RFP/Bid Document. In case, the RFP/Bid Document is downloaded from IDBI Bank’s website

www.idbi.com, the Cost as mentioned above should be paid along with the submission of the Bid. Bids

received without the Cost shall be summarily rejected. The Cost is non-refundable.

6.2. The Bidder shall solely bear all expenses whatsoever associated with or incidental to the preparation

and submission of its Bid and the Bank shall in no case be held responsible or liable for such expenses,

regardless of the conduct or outcome of the bidding process including but not limited to cancellation /

abandonment / annulment of the bidding process.

6. BIDDING IN CONSORTIUM

Bids received from a consortium of bidders will be summarily rejected. Bidding in consortium is not allowed for this procurement.

7. ELIGIBILITY CRITERIA FOR BIDDERS

The prospective Bidders should fulfill the respective pre-qualifications mentioned below; failing to meet any of the pre-qualification criteria, bids will be considered invalid for the Bid Evaluation Process and will be summarily rejected. The Bidders should submit all the supporting documents in the Bidder’s eligibility proof. In the absence of such documentary evidences, Bid will be rejected with absolutely no further correspondence. The decision of IDBI Bank will be final, conclusive and binding on all the parties.

8.1. The bidder should be an OEM of the proposed Centralised CTS solution.

8.2. The Bidder should be a Company registered in India under The Companies Act 1956 / 2013

(Certification of Incorporation along with certificate of Business commencement to be submitted)

8.3. The bidder should have minimum annual turnover of Rs. 10 Crores in each of the last three financial

years i.e. FY 2013-14, FY 2014-15 and FY 2015-16.


SYSTEM SOLUTION



8.4. The applicant bidder should have positive net worth in each of the last three financial years i.e. FY

2013-14, FY 2014-15 and FY 2015-16.

(Audited Balance Sheet of the last three financial years to be submitted. In case AFS for 2015-16 is not

available, then Unaudited Financial Statement for 2015-16 duly certified by Chartered Accountant may be

provided)

8.5. Bidder should have been in existence and in the business of development, implementation, supply

and maintenance of Cheque Truncation System (CTS) solution for at least five (5) years as on the date of

issue of this RFP. (Self-Declaration and Work Order copies to be submitted)

8.6. The bidder must have successfully implemented CTS Application Software in minimum two banks in

India with at least one of the Banks handling daily volume of minimum 2 Lakhs (2,00,000) cheque

transactions per day, spread over one or more grids taken together (Self Declaration giving information

regarding (i) Name of Banks,(ii) Per day processing volumes in each of the banks,(iii) other applications with

which interface has been done; along with Purchase Order / Agreement Copy to be submitted).

8.7. The bidder must have successfully implemented CTS Signature and CTS Archival Systems in

minimum two Banks in India. (Self Declaration giving information regarding (i) Name of Banks,(ii) Per day

processing volumes in each of the banks,(iii) other applications with which interface has been done; along

with Purchase Order / Agreement Copy to be submitted).

8.8. The bidder should have experience in interfacing CTS solution with multiple Sub-Member Banks.

(Self- Declaration giving name of Bank/s with which interface has been done and copy of Letter from

relevant Banks to be submitted).

8.9. Bidder should have own service setup in India to provide enhancements and post implementation

support. (Self-Declaration with Addresses and contact details of the development/service centers to be

submitted).

8.10. The Bidder shall be either ISO 9001-2008 compliant or CMM Level 3 certified company. (Latest audit

surveillance report of ISO certification or CMM certification to be submitted)

8.11. Bidder should not have been blacklisted by any Govt. organizations/PSU/PSB during the last three

years. (Self declaration to be submitted).

8.12. Bidder should have all necessary licenses, permissions, consents, NOCs, approvals as required under

law for carrying out its business (Copy of relevant Documents to be submitted)

Note:- Bidder must comply with all the above-mentioned criteria as specified above. Non-compliance of any of the criteria can entail rejection of the offer. Photocopies of relevant documents / certificates should be submitted as proof in support of the claims made for each of the above-mentioned criteria and as and when the Bank decides, originals / certified copies should be shown for verification purpose. The Bank reserves the right to verify / evaluate the claims made by the bidder independently. Any deliberate misrepresentation will entail rejection of the offer ab-initio.

8. BID EVALUATION CRITERIA (BEC)

9.1. To meet Bank's requirements, as spelt out in this Bid Document, the selected Bidder must have the

requisite experience and expertise in providing services, the technical know-how, and the financial ability


SYSTEM SOLUTION



that would be required to successfully set-up the required infrastructure and provide the services sought by

Bank.

9.2. The Bidder shall submit their offers strictly in accordance with the terms and conditions of the Bid

Document. Any Bid, which stipulates conditions contrary to the terms and conditions given in the Bid

Document, is liable for rejection. Any decision of IDBI Bank Ltd in this regard shall be final, conclusive and

binding on the Vendor.

9.3. Bank reserves the right to modify / amend the evaluation process at any time during the Bid

process, without assigning any reason, whatsoever, and without any requirement of intimating the Bidders

of any such change. At any time during the process of Bid evaluation, Bank may seek specific clarifications

from any or all Bidders.

9.4. The Bidders shall be short listed after the evaluation of their Technical Bids. Commercial bids of only

such shortlisted/technically qualified bidders will be opened.

9.5. The Successful Bidder (“L1”) will be finalized through the Techno – Commercial evaluation process.

9.6. In case the L1 bidder does not deliver the required solutions within the stipulated time frame or L1

bidder is providing unsatisfactory support/service during the contract period, then the Bank can approach L2

Bidder and ask them to match the price with the L1 bidder. In case the L2 bidder agrees to match the price

with the L1 bidder, then the contract will be awarded to such L2 bidder. If the L2 bidder does not match the

L1 price, the option will be given to L3 and L4 bidders and so on.

9. GUILDELINES FOR BIDDERS

10.1. The Bid consists of two parts namely, a Technical Bid and Commercial Bid, which are required to be

submitted in two separate sealed covers marked as "Technical Bid" and "Commercial Bid".

10.2. The Bidders shall be short listed after the evaluation of their Technical Bids. Commercial bids of only

such shortlisted/technically qualified bidders will be opened.

10.3. The bid response, duly addressed to Deputy General Manager, IT Department, IDBI Bank Limited

must be accompanied by cost of Bid Document and EMD as specified must be submitted in person to the

IDBI representative on or before the due date and at the address specified in the Document Control sheet.

10.4. The Bidder must submit a certificate of undertaking on its official letter-head duly signed by its

authorized signatory confirming the acceptance of all the terms & conditions contained in and spread

throughout this Bid Document.

10.5. Bank reserves the right to accept or reject in part or full any or all the Bids without assigning any

reason whatsoever. Any decision of Bank in this regard shall be final, conclusive and binding on the Bidder.

10.6. Decision as to any arithmetical error, manifest or otherwise in the response to Bid Document shall

be decided at the sole discretion of Bank and shall be binding on the Bidder. Any decision of Bank in this

regard shall be final, conclusive and binding on the Bidder.

10.7. Bank reserves the right to re-issue / re-commence the entire bid process in case of any anomaly,

irregularity or discrepancy in regard thereof. Any decision of the Bank in this regard shall be final, conclusive

and binding on the Bidder.


SYSTEM SOLUTION



10.8. Modification to the Bid Document, if any, will be made available as an addendum on the Bank’s

website and / or emailed to the prospective Bidders.

10.9. All notices regarding corrigenda, addenda, amendments, time-extension, clarification, response to

bidders’ queries etc., if any to this RFP, will not be published through any advertisement in newspapers or

any other mass media. Prospective bidders shall regularly visit Bank’s website to get themselves updated on

changes / development in relation to this RFP.

10.10. The Bid Documents may be downloaded from our website www.idbi.com and submitted at the

address mentioned in the Document Control sheet.

10.11. If a holiday is declared on any of the dates mentioned above, the Bids shall be received /opened on

the next working day at the same timings specified above.

10.12. Successful Bidder would be required to sign along with the Contract, other forms contained in the

Bid Document,) with IDBI Bank, at Mumbai only.

10.13. The Bidder shall bear all costs and expenses for the execution, stamp duty and submission of the

contract and agreements. Bank shall not be responsible or liable for reimbursing/compensating these costs

and expenses

10.14. To complete the work at the site within stipulated timeframe, Bidder’s employees / contracted

workmen may have to visit the site multiple times, at no extra cost to the Bank.

10.15. Prices quoted should be EXCLUSIVE of taxes i.e. Sales Tax, VAT, and service tax as may be applicable.

10.16. Octroi / Entry Tax / Local Body Tax (LBT) as applicable will be payable at actuals on submission of

original Octroi receipt, drawn in the name of “IDBI Bank Limited”.

10.17. Applicable taxes would be deducted at source, if any, as per prevailing rates.

10.18. The price (“Bid Price”) quoted by the Bidder cannot be altered or changed due to escalation on

account of any variation in taxes, levies, and cost of material.

10.19. The Bid Price quoted is to be written in words as well as figures and in case of discrepancies

between the price written in words and price written in figures, the price written in words shall be

considered to be correct.

10.20. The Bank will not be obliged to meet and have discussions with any Bidder and/ or to entertain any

representations in this regard.

10.21. During the period of evaluation, Bidders may be asked to provide more details and explanations

about information they have provided in the proposals. Bidders should respond to such requests within the

time frame indicated in the letter/e-mail seeking the explanation

10.22. The Bank’s decision in respect to evaluation methodology and short-listing Bidders will be final and

no claims whatsoever in this respect will be entertained.

10.23. The Bids received and accepted will be evaluated by the Bank to ascertain the best and lowest bid in

the interest of the Bank. However, the Bank does not bind itself to accept any Bid, lowest or otherwise, and

reserves the right to reject any or all bids at any point of time prior to the order without assigning any

reasons whatsoever.

10.24. The relevance of the Bids to the requirements of this RFP will be determined on the basis of whether

it contains all documents or information specifically called for in this RFP document. A proposal determined

http://www.idbi.com/


SYSTEM SOLUTION



not relevant will be rejected by the Bank and despite any correction by the Bidder of the non-conforming

item(s), may not be considered relevant by the Bank.

10.25. Apart from the above, the company profile, past experience and performance track record of the

Bidder in the area of the assignment, methodology to be adopted to carry out the assignment, delivery

schedule, service support, price, etc. shall be some of the important criteria in selecting the bidder.

10.26. The Bids will be evaluated both on the Technical and Commercial merits and the Bank’s decision in

this regard shall be binding, final and conclusive.

10. PAYMENT TERMS

11.1. Payment will be made in phase manner as mentioned below :-

Sr.

No.

Stage of Payment % of payment

1 On completion of Requirement Study, Centralised CTS Application

installation for UAT, Interface, trainings and other relevant

installation/Master uploads.

20%

2 On completion of UAT (including resolution of all Issues, Complete

Installation of DC, DR and NDR (if any) setups)

20%

3 On resolution of all Issues raised within One Month post Go live

(Western Grid and all its Sub-Member Banks)

15%


(Northern Grid and all its Sub-Member Banks)

10%


(Southern Grid and all its Sub-Member Banks)

10%

6 On set up of CTS Solution, Signature System and Archival System

and upon successful migration of existing Archival System.

10%

7 On resolution of all Issues Raised within 3 months of Go live and

upon successful DR-drill run conducted by the Bank and on issue of

Acceptance Certificate .

15%

11.2. Maintenance / Support ( ATS / AMC / On-Site Support) Stage:

11.2.1. Every request(s) for payment shall be made to the Bank in writing (Invoice) accompanied by

declaration on its letterhead regarding compliance of Service Level Requirements .

11.2.2. All the AMC payments to the Vendor shall be made quarterly in advance, subject to the

report of satisfactory accomplishment of task for the preceding quarter.

11.2.3. Cost of Onsite Support for one year, post Go live, if availed, will be made quarterly in arrears, subject to the report of satisfactory accomplishment of task for the preceding quarter.


SYSTEM SOLUTION



11.2.4. On site resource should be well qualified & competent to handle the CTS solution project.

He should be technically conversant with functionality of Centralised CTS solutions as mentioned in the Scope of Work.

11.3. The Bidder recognizes that all payments to the Bidder under this RFP and subsequent agreement are

linked to and dependant on successful achievement and acceptance of milestones/deliverables/activities set

out in the Project Plan and therefore any delay in achievement of such milestones/deliverables/activities

shall automatically result in delay of such corresponding payment.

11.4. All out of pocket expenses, travelling, boarding and lodging expenses for the entire Term of this

contract and subsequent agreement is included in the amounts quoted and the Bidder shall not be entitled

to charge any additional costs on account of any items or services or by way of any out of pocket expenses,

including travel, boarding and lodging etc.

11.5. All the payments to the Successful Bidder shall be subject to the performance/ delivery of the

Services to the satisfaction of IDBI Bank for this purpose.

11.6. Penalties / liquidated damages, if any, shall be deducted from the invoice value.

11.7. The Successful Bidder shall be solely liable for the payment of all the past, present and future

central, state and local levies, direct/indirect taxes, octroi, duties, local body tax, fines and penalties

(including without limitation sales tax, value added tax, service tax, excise duties and customs duties, if any)

by whatever name called, as may become due and payable in relation to the Services.

Notwithstanding anything contained in this RFP/ the Contract or in any other document(s)

i. Under no circumstances IDBI Bank shall be liable to the Successful Bidder and/or its

employees/personnel/representatives/agent etc. for direct, indirect, incidental, consequential,

special or exemplary damages arising from termination of the Contract;

ii. IDBI Bank shall not have any liability whatsoever in case of any third party claims, demands, suit,

actions or other proceedings against the Successful Bidder or any other person engaged by the

Successful Bidder in the course of performance of the Service.

iii. IDBI Bank reserves the rights to dispute/deduct payment/withhold payments/further payment due

to the Successful Bidder under the Contract, if the Successful Bidder has not performed or rendered

the Services in accordance with the provisions of the Contract which the IDBI Bank at its sole

discretion adjudge.


SYSTEM SOLUTION



iv. Successful Bidder shall permit IDBI Bank to hold or deduct the amount from invoices, for non-

performance or part performance or failure to discharge obligations under the Contract.

v. It is clarified that the any payments of the charges made to and received by authorised successful

bidder personnel shall be considered as a full discharge of IDBI Bank’s obligations for payment under

the Agreement.


SYSTEM SOLUTION



SECTION – 2

PROCEDURE FOR SUBMISSION OF BIDS

1. GENERAL

1.1. Before bidding, the Bidders are requested to carefully examine the Bid Documents and the terms

and conditions of the contract thereof, and if there appears to be any ambiguity, gap(s) and/or

discrepancy between any of the Bid Documents they should forthwith refer the matter to Bank for

necessary clarifications and / or confirmation.

1.2. The Bidder shall complete in all respects, form(s) annexed to the Bid Documents, quote the prices,

furnish the information called for therein, and sign with date and stamp each of the documents in

the relevant space provided therein for the purpose. The Bidder shall initial each page of the Bid

Documents.

1.3. The Bid shall be properly signed by a person or persons duly authorized by the Bidder with signature

duly attested. In the case of a body corporate, the Bid shall be signed by the duly authorized officers

and supported by requisite internal corporate authorizations. The Bid submitted in case of a

consortium shall be rejected without assigning any reason thereof.

1.4. The Bid shall contain the full name, address, telephone no.(mobile no and landline) and E-mail ID, if

any, of Bidder for facilitating communications including notices to be given to the Bidder in

connection with the Bid transaction and also to enable the Bids to be returned unopened in case it is

declared “Late”. No indications pertaining to price, financial or commercial terms are to be made on

the envelopes.

1.5. The Bid forms and the Documents attached to it shall not be detached or removed one from the

other and no alteration(s) or mutilation(s) (other than filling in all the blank spaces) shall be made in

any of the Bid Documents attached thereto. Any alterations or changes to the entries in the

attached documents shall be requested by a separate covering letter, in the absence of which it shall

be rejected. Any decision in this regard by the Bank shall be final, conclusive and binding on the

Bidder.

1.6. The Bidder shall bear all costs for the preparation and submission of the Bid Documents. Bank shall

not be responsible or liable for reimbursing/compensating these costs, regardless of the conduct or

outcome of the bidding process.

1.7. The EMD should be paid along with the Bid Document during submission. Bids without the EMD

shall be rejected.

1.8. The Bidder, irrespective of his/her participation in the bidding process, shall treat the details of the

documents as secret and strictly confidential.

1.9. Bank reserves the right to adjust arithmetical or other errors in the bid, in the manner in which Bank

considers appropriate or deems fit. Any adjustments so made by Bank shall be stated to the Bidder,


SYSTEM SOLUTION



if Bank makes an offer to accept his bid. The final decision as to any error manifest or otherwise

shall be at the sole discretion of Bank and shall be final, conclusive and binding on the Bidder.

1.10. The Bid prepared by the Bidder, as well as all correspondence and documents relating to the Bid

exchanged by the Bidder and Bank and supporting documents and printed literature shall be in

English.

1.11. The Bidder shall submit their offers strictly in accordance with the terms and conditions of the Bid

Documents. Any Bid, which stipulates conditions contrary to the terms and conditions given in the

Bid Documents, shall be rejected. Any decision in this regard by Bank shall be final, conclusive and

binding on the Bidder.

1.12. The Bidder cannot quote for the project in parts.

1.13. Bank is not bound to accept the lowest or any Bid and has the right to reject any Bid without

assigning any reason whatsoever. Bank also reserves the right to re-issue/re-commence the Bid/bid

process. Any decision in this regard by Bank shall be final, conclusive and binding on the Bidder.

1.14. The Technical Bid shall contain no financial/commercial details. A tick mark shall be provided against

each item of the Price Bid Form to indicate that there is a quote against this item in the Price Bid.

Proposals with Technical Bid containing prices shall be rejected outright. Any decision in this regard

by Bank shall be final, conclusive and binding on the Bidder.

1.15. The Bidder is expected to examine and follow all instructions, forms, terms & conditions, and scope

of work in the Bid Document. Failure to furnish complete information in all respects required by the

Bid Document or submission of a bid not substantially responsive to the Bid Document in every

respect will be at the Bidder's risk and may result in the rejection of the Bid by Bank. Any decision in

this regard by Bank shall be final, conclusive and binding on the Bidder.

1.16. The Bidder shall prepare the Bid based on details provided in the Bid documents. It must be clearly

understood that the quantities, specifications and drawings are intended to give the Bidder an idea

about the order, type, scale and magnitude of the work and are not in any way exhaustive and

guaranteed by Bank.

1.17. Bank reserves the sole right to itself for including any addendum to this entire bid process. The

Bidders shall not claim as a right for requiring Bank to do the aforesaid.

1.18. One sealed Technical Bid superscribed as “Technical Bid for Supply and Implementation of

Centralised Image Based Cheque Truncation System solution ” & One sealed Commercial Bid

superscribed as “Commercial Bid for Supply and Implementation of Centralised Image Based

Cheque Truncation System Solution” must be put together in a bigger envelope, sealed and

submitted as aforementioned.

1.19. The Bidder shall submit Only One Original set of the Bid.

1.20. The Bid shall contain no interlineations, erasures or overwriting except as necessary to correct

errors made by the Bidder, in which case such corrections shall be authorize by means of initial by

the authorized person or persons signing the Bid.

1.21. The Bid should be a complete document and should be bound as a volume. The document should be

printed on one side only with page numbers and appropriately flagged and contain the list of


SYSTEM SOLUTION



contents with page numbers. The deficiency in documentation may result in the rejection of the

Bid. Any decision in this regard by Bank shall be final, conclusive and binding on the Bidder.

1.21.1 Each page should be stamped and initialed by authorized signatory.

1.21.2 The Bidders shall seal and mark the Bid accordingly.

All the envelopes must be super-scribed with the following information:

1.21.3 Type of bid (Technical or Indicative Commercial)

1.21.4 Reference Number (IDBI – RFP – ………..)

1.21.5 Due Date

1.21.6 Name of Bidder

1.21.7 Name of the Authorized Person/Mobile Number of the bidding entity.

1.21.8 All Schedules, Formats and Annexure should be stamped and signed by the authorized

signatory of the Bidder.

ENVELOPE-I (Technical Bid): The Technical Bid should be complete in all respects and contain all information

asked for, except prices. The Technical bid should not contain any price information. The Technical Bid

should be complete and should be submitted in the specified format only. The copy of Technical Bid should

also be submitted in Soft Copy (DVD) clearly marked as “Technical Bid- Soft Copy”.

1.22 ENVELOPE-II (Commercial Bid): The Commercial Bid should give all relevant price information and

should not contradict the Technical Bid in any manner. The Commercial Bid should be submitted in

the specified format only.

1.23 The prices quoted in the Commercial Bid should be without any conditions.

1.24 Please note that if either of these envelopes is found to contain both Technical and Indicative

Commercial Bid together, then that offer will be rejected outright.

1.25 If the outer cover of the Bid is not sealed and marked appropriately, Bank will assume no

responsibility for the bid's misplacement or premature opening.

1.26 The OEM vendor for the existing CTS solution in the Bank need not apply.

2. DOCUMENTS TO BE SUBMITTED ALONG WITH THE BID

2.1. The list of documents in the technical bid should be strictly in the chronological order as per

Annexure III. All documents are mandatory, without which the Bids are liable to be rejected.

3. CLARIFICATION OF BID DOCUMENT

3.1. Any prospective Bidder requiring clarification of the Bid Document may notify Bank in writing at the

mailing address indicated earlier. Bank will respond in writing, to any request for clarification of the Bid

Document, received not later than the dates prescribed in Document Control Sheet. Bank’s response

(including an explanation of the query but without identifying the source of inquiry) will be posted on Bank’s

website (www.idbi.com), only.

3.2. It may be noted that notice regarding corrigenda, addenda, amendments, time-extensions,

clarifications, response to bidders’ queries etc., if any to RFP, will not be published through any

http://www.idbi.com/


SYSTEM SOLUTION



advertisement in newspapers or any other media. Prospective bidders shall have to regularly visit Bank’s

website to get them updated on any changes / development in relation to this RFP.

4. LANGUAGE OF BIDS

4.1. The Bids prepared by the Bidder and all correspondence and documents relating to the Bids

exchanged by the Bidder and Bank, shall be written in the English language only.

5. BID CURRENCIES

5.1. Prices shall be quoted in Indian National Rupee (INR).

6. BID PRICES

6.1. The Bidder shall indicate the unit prices and total Bid Prices of the equipment / products and

services, it proposes to provide under the Contract.

6.2. The prices quoted should be written both in figures and words. In case of any discrepancy, the price

mentioned in words will be treated as correct and will be relied upon.

6.3. The prices quoted will be exclusive only of Sales Tax, VAT/Service tax as applicable . The total price

quoted must be inclusive of cost of supply and providing services during the service period.

6.4. Octroi /Entry Tax/Local Body Tax (LBT) will be payable at actuals on submission of original Octroi

receipt, drawn in the name of “IDBI Bank Limited”. Applicable taxes would be deducted at source, if any, as

per prevailing rates.

6.5. The rates quoted should be valid for the period of 90 days from the last date for submission of the

Bids.

6.6. The unit prices quoted in commercial Bid will be used to calculate the price for further orders over

and above the projected quantities, if any.

6.7. In the absence of above information a Bid may be considered incomplete and summarily rejected.

Any decision in this regard by Bank shall be final, conclusive and binding on the Bidder.

7. FIRM PRICES

7.1. Prices quoted must be firm and final and shall not be subject to any re-openers or upward

modifications, on any account whatsoever including exchange rate fluctuations, revision in taxes, duties,

levies, charges etc. The Bid Prices shall be indicated in Indian Rupees (INR) only. Any decision in this regard

by Bank shall be final, conclusive and binding on the Bidder.

8. DOCUMENTS CONSTITUTING THE BID

8.1. The Bid prepared by the Bidder shall comprise the following components. The Bids not conforming

to the requirements as stated herein below shall be summarily rejected. IDBI Bank’s decision in this regard

shall be final, conclusive and binding on all the Bidder(s) and shall not be questioned / challenged by the

Bidder(s).

a) Technical Bid

i. Refer Annexure 1 for the Technical Bid contents and formats.


SYSTEM SOLUTION



ii. Please note that no price schedule should be indicated in the Technical Bid and shall only be quoted in the Commercial Bid.

b) Commercial /Financial Bid

i. Refer Annexure 2 for the Commercial Bid contents and formats. ii. The Bidders shall quote price in clear terms. Break up should abide by the Format for Commercial Bid described in Annexure 2.

c) The Bidders cannot quote for the Service(s) in part.

d) All prices shall be for delivery of Service(s) to IDBI Bank exclusive of taxes up to the satisfaction of

IDBI Bank or IDBI Bank’s representatives. However the Bidder needs to mention the taxes applicable in the commercial bid. The aggregated prices should be quoted in figures as well as in words. In case of discrepancies between prices written in words and prices written in figures, the prices written in words shall be considered to be correct.

e) The Commercial Bids should strictly conform to the formats to enable evaluation of the Bids and

special care may be taken that the Bids having any hidden costs or conditional costs will be liable for straight rejection.

f) The price components furnished by the Bidders will be solely for the purpose of facilitating the evaluation of Bids by IDBI Bank and will not in any way limit IDBI Bank’s right to negotiate the Contract on any of the terms offered.

g) Prices quoted by the Bidders shall remain fixed during the entire Contract period and no increase of rates including that on account of cost escalation will be allowed under any circumstances. No open-ended Bid shall be entertained and the same is liable to rejection straightway. However, in case of reduction of prices due to technological obsolescence/change of product model or such other similar reasons, the Bidder shall pass on the price benefit to IDBI Bank. Nevertheless, it shall always be the duty of the Bidder to use the best and latest technology while performing its duties under the Contract.

h) The price quoted must be exclusive of any and all taxes and there should be no re-openers. The service tax, if applicable, will be paid extra. Other applicable tax would be deducted at source, if any, as per prevailing rates.

9. BIDDER QUALIFICATION

9.1. The "Bidder" as used in the Bid Documents shall mean the one who has signed the Bid Form. The

Bidder may be either the Principal Officer or his duly Authorized Representative, in which case he/she shall

submit a certificate of authority. All certificates and documents (including any clarifications sought and any

subsequent correspondences) received hereby, shall, as far as possible, be furnished and signed by the

Authorized Representative and the Principal Officer.

9.2. It is further clarified that the individual signing the Bid or other documents in connection with the

Bid must certify whether he/she signs as Constituted Attorney of the firm / company.


SYSTEM SOLUTION



9.2.1. The Bidder shall sign the bid with the exact name of the firm to whom the contract is to be

issued. The Bid shall be duly signed and sealed by an executive officer of the Bidder’s organization.

Each bid shall be signed by a duly authorized officer.

9.2.2. The Bidder shall clearly indicate their legal constitution and the person signing the Bid shall

state his capacity and also source of his ability to bind the bidder.

9.2.3. The power or authorization, or any other document consisting of adequate proof of the

ability of the signatory to bind the Bidder shall be annexed to the Bid. Bank may reject outright any

Bid not supported by adequate proof of the signatory’s authority.

10. VALIDITY OF BIDS

10.1. Bids should be valid for 90 (Ninety) days from the last date for submission. A Bid valid for a shorter

period may be rejected by Bank as non-responsive. Any decision in this regard by Bank shall be final,

conclusive and binding on the Bidder.

10.2. In exceptional circumstances, Bank may solicit the Bidder's consent to an extension of the period of

validity. The request and the responses thereto shall be made in writing. The validity of Bid Security

provided shall also be suitably extended. A Bidder may refuse the request without forfeiting its Bid Security.

A Bidder granting the request will not be permitted to modify its Bid. Any decision in this regard by Bank

shall be final, conclusive and binding on the Bidder.

11. FORMAT AND SIGNING OF BID

11.1. The Bidder shall submit only one original set of the Bid.

11.2. The original shall be signed by the person or persons duly authorized to bind the Bidder to the

Contract. The Board Resolution / letter of authorization (in original) shall be supported by a written power-

of-attorney, accompanying the Bid. The person or persons signing the Bid shall initial all pages of the Bid,

except for the un-amended printed literature.

11.3. The Bid shall contain no interlineations, erasures or overwriting except as necessary to correct

errors made by the Bidder, in which case such corrections shall be initialed by the authorized person or

persons signing the Bid.

11.4. Bidder's proposal should conform to the format and chronology of the contents of the technical bid

as listed out Annexure – III of the RFP at the end of this RFP.

11.5. The document should be printed on one side only with page numbers and appropriately flagged and

contain the list of contents with page numbers. The deficiency in documentation may result in the rejection

of the Bid. Any decision in this regard by Bank shall be final, conclusive and binding on the Bidder.

11.6. Each page should be stamped and initialed by authorized signatory.

11.7. The Bidders shall seal and mark the Bid accordingly.

11.8. If the outer cover of the Bid is not sealed and marked appropriately, Bank will assume no

responsibility for the bid's misplacement or premature opening.

11.9. The Bidders shall prepare one Technical Bid, clearly marking "Technical Bid". Similarly, Bidders shall

prepare one Commercial Bid, clearly marking "Commercial Bid”. The copy of Technical Bid should also be

submitted in Soft Copy (DVD) clearly marked as “Technical Bid- soft copy”.


SYSTEM SOLUTION



12. LOCAL CONDITIONS

12.1. It will be imperative on each Bidder to fully acquaint himself with the local conditions and factors,

which would have any effect on the performance of the contract and / or the cost.

12.2. The Bidder and any of their personnel or agents / subcontractors will be granted permission by Bank

to enter upon its premises and lands for the purpose of such inspection, but only upon the express condition

that the Bidder, their personnel and agents/ subcontractors shall be responsible for personal injury (whether

fatal or otherwise), loss of or damage to life, property and other loss damage, costs and expenses.

12.3. It will be imperative for each Bidder to fully inform themselves of all legal conditions and factors

which may have any effect on the execution of the contract as described in the Bid Documents. Bank shall

not entertain any request for clarification from the Bidder regarding such local conditions.

12.4. It is the responsibility of the Bidder that such factors have properly been investigated and

considered while submitting the bid proposals and that no claim whatsoever including those for financial

adjustment to the contract awarded under the Bid Documents will be entertained by Bank and that neither

any change in the time schedule of the contract nor any financial adjustments arising thereof shall be

permitted by Bank on account of failure of the bidder to appraise themselves of local laws / conditions.

13. LAST DATE OF RECEIPT OF BIDS

13.1. Bids will be received by Bank on or before the date / time and at the address specified in the

Document Control Sheet.

13.2. In the event of the specified date for the receipt of Bids being declared a holiday for Bank, the Bids

will be received up to the appointed time on the immediate next working day.

14. LATE BIDS

14.1. Any bid received by Bank after the last date for receipt of bids prescribed by Bank, will be rejected

and/or returned unopened to the Bidder. Any decision in this regard by Bank shall be final, conclusive and

binding on the Bidder.

15. MODIFICATION AND WITHDRAWAL OF BIDS

15.1. The Bidder may modify or withdraw its Bid after the Bid's submission, provided that written notice

of the modification or withdrawal is received by Bank prior to the last date prescribed for submission of Bids

and subsequently the Bank agrees to such request.

15.2. The Bidder should submit its modified Bid in wholesome as a replacement of its previous Bid.

15.3. The Bidder's modification or withdrawal notice shall be prepared, sealed, marked and dispatched in

accordance with the provisions of this document.

15.4. No Bid may be modified subsequent to the last date for receipt of Bids.

15.5. No Bid may be withdrawn in the interval between the last date for receipt of Bids and the expiry of

the Bid validity period specified by the Bidder in the Bid. Withdrawal of a Bid during this interval may result

in the Bidder’s forfeiture of its Bid Security.

16. ADDRESS FOR CORRESPONDENCE


SYSTEM SOLUTION



16.1. The Bidder shall designate the official mailing address, place and fax number to which all

correspondence shall be sent by Bank.

17. OPENING OF BIDS

17.1. IDBI Bank will open all Technical Bids, in the presence of Bidders or their representatives who

choose to attend the Technical Bid opening. Bidder's representatives who are present shall sign a register

evidencing their attendance. In the event of the specified date of Bid opening being declared a holiday for

IDBI Bank, the Bids shall be opened at the appointed time and location on the next working day.

17.2. The envelope containing the Commercial offers of all technically qualified Bidders would be opened.

The format for quoting commercial bid is set out in the Annexures. Bidder must provide detailed cost

breakdown, for each and every line item mentioned in the commercial bid.

17.3. Any effort on the part of bidder to influence bid evaluation process or award of contract may result

in the rejection of the bid.

17.4. Bids that are rejected during the Bid opening process shall not be considered for further evaluation,

irrespective of the circumstances.

18. REJECTION AND ACCEPTANCE OF BID

18.1. IDBI Bank reserves the right to accept any Bid and to annul or abandon the Bid process and / or

reject in part or full any or all the Bids at any time prior to award of contract /Bid, without assigning any

reason whatsoever and without thereby incurring any liability whatsoever to the affected Bidders or any

obligation to inform the affected Bidders of the grounds for the IDBI Bank’s action. Any action / decision of

IDBI Bank in this regard shall be final, conclusive and binding on the Bidder.

19. CANCELLATION OF BIDS

19.1. IDBI Bank reserves the right to cancel, annul or abandon the entire Bid process in case of any

anomaly, irregularity or discrepancy or for any other reasons or otherwise without thereby incurring any

liability whatsoever to the affected Bidders or any obligation to inform the affected Bidders of the grounds

for the IDBI Bank’s action. IDBI Bank shall not be bound to give any reasons or explain the rationale for its

actions / decisions to annul or abandon or cancel the bid process. Any action / decision of IDBI Bank in this

regard shall be final, conclusive and binding on the Bidder. IDBI Bank further reserves the right to re-issue

/re-commence the bid or circulate new RFP altogether on the subject matter or any activity or part thereof

concerning thereto. Any decision of IDBI Bank in this regard shall be final, conclusive and binding on the

Bidder.

20. EVALUATION AND COMPARISON OF BIDS

20.1. Preliminary check

i. The RFP document will not be construed as any contract or arrangement which may result

from the issue of this RFP document or any investigation or review carried out by any Bidder. The

Bidder acknowledges by submitting their response to this RFP document that it has not relied on any

information, representation, or warranty given in this RFP document.


SYSTEM SOLUTION



ii. The Bids will be examined by the IDBI Bank to determine whether they are complete in all

respects. A Bid determined as not substantially responsive will be rejected. The IDBI Bank may, at its

discretion waive any minor non-conformity or irregularity in a Bid which does not constitute a

material deviation.

iii. After preliminary examinations and / or opening of the Technical Bids, all the Bidders, who

will be qualified as per eligibility criteria will be asked to make presentation /demo of the

solution/services offered by them.

iv. The proposals will be evaluated in two stages. In the first stage, i.e. Technical Evaluation of

the Bidders will be done. In the second stage, the commercial bids would be evaluated.

v. A screening committee constituted by IDBI Bank for the purpose of selection of the

successful Bidder, would evaluate Bids.

vi. Each Bidder acknowledges and accepts that IDBI Bank may, in its absolute discretion, apply

whatever criteria it deems appropriate in the selection of vendor, not limited to those selection

criteria set out in this RFP document

20.2. Technical Bid evaluation methodology that IDBI Bank would adopt is as given below :

i. The functional and Technical specification is in a form of a table as provided in Section 6, which

contains the required functionality features in the second column.

ii. Bidders are required to submit their responses against each functionality as follows in the

column “Bidder Response”:

A -If the functionality is Readily Available in their solution in the Core product.

C - The functionality will be delivered after Customisations part of the project.

NC - The functionality is unavailable and cannot be customised.

Scores or Marks will be awarded as per following Matrix:

Readily Available-A Unavailable

Customisable- C Non-Customisable- NC

Vital 4 2 0

Desirable 2 1 0

20.3. The Technical Bid should necessarily contain all Technical details and other terms and condition of RFP e.g.:


SYSTEM SOLUTION



i. Bidder's proposal should conform to the contents and format of the technical bid listed out

Annexure -1 in the RFP.

ii. Proposals not conforming to the specifications may be rejected summarily. Any incomplete or

ambiguous terms/conditions will disqualify the offer.

20.4. The Technical Bid / Scope of the Work submitted by the Bidder will be evaluated based on the terms

and conditions of the RFP. Detailed technical evaluation will include, scrutiny of company profile, technical

and functional information of proposed software/service solution, system demonstration of proposed

solution, reference calls and site visits. The Bidder may highlight the noteworthy/superior features of their

solution. The Bidder will demonstrate/substantiate all or a few of the claims made in the Technical Bid to

the satisfaction of the IDBI Bank, the capability of the solution to support all the required functionalities at

their cost in their lab/office/in any other organization where solution is in use. The Bidder should use their

own tools/utilities/simulators to demonstrate the features laid in the RFP/evaluation criteria.

20.5. The various parameters for technical evaluation and their weightages are given in the table below.

At the sole discretion and determination of the IDBI Bank, IDBI Bank may add any other relevant criteria for

evaluating the proposals received in response to this RFP.

Sr. Particulars Maximum Marks

Scoring Mechanism

1 Bidder’s Competiveness and experience in implementing CTS Solution, Trainings and Manpower Resources.

20 Refer Section 6 of the RFP

2 Functional & Technical Requirements / Architectural specifications (As listed out in Section –6)

50 The rating / marks obtained in the specification sheet will be converted with 2 decimal places to 50%.

3 Technical Presentation of the proposed solution.

10 Refer Section 6 of the RFP

4 Demo of the proposed solution. 10 Refer Section 6 of the RFP

5 Client Site Visit and Customer Feedback 10 Refer Section 6 of the RFP

Total Technical Marks (T) 100

20.6. This evaluation will be carried out on a total score of 100 on the basis of the above evaluation

parameters defined in this section. However, the detailed scoring mechanism is to be carried out as per

Technical Bid Evaluation Criteria (Section – 6).

20.7. The Bidders scoring a minimum of 70 marks based on the detailed evaluation in Technical Proposal

Evaluation, would be qualified and short listed for next Phase – Techno-Commercial Bid.


SYSTEM SOLUTION



20.8. Demo of the proposed solution will be a part of the technical evaluation carrying a minimum of 10

marks. The objective criteria/ agenda of the demo/ scheduling of demo will be intimated to the bidder after

completion of other technical evaluation.

20.9. Commercial Evaluation The evaluation of the Commercial Bids/Offers will be done on the total cost of ownership as mentioned in Commercial Bid. 20.10. Final Evaluation

i. The evaluation of the response to this RFP will be done on a 70-30 Techno-commercial Evaluation Method.

ii. A comprehensive “Score (S)” will be arrived at after considering the commercial quote and the marks obtained in technical evaluation with relative weights of 30% for commercials and 70% for technical. The Bidder with the highest score will be declared successful. However, IDBI Bank, at its sole discretion, may award the Contract to next highest scorer or any other Bidder, which shall not be questioned by any of the Bidder. Computation Methodology for arriving at “successful Quote”: A Score (S) will be calculated for all qualified bidders using the following formula: Clow - The lowest commercial bid. C - Commercial quote of the bidder. T - The marks obtained by the bidder out of 100 marks as per the technical evaluation.

S. N Bidder Technical Score - (T)

Commercial Quote in Rs. (C)

CS =(Clow / C)*30

TS = T *.70 Score(S)

1.

Bidder1 65 Not eligible for the commercial evaluation process.

2. Bidder2 95 120/- 25 66.5 91.50

3. Bidder 3 95 100/- 30 66.5 96.50

4. Bidder 4 75 130/- 23.07 52.5 75.57

5 Bidder 5 75 100/- 30 52.5 82.50

6. Bidder 6 75 120/- 25 52.5 77.5

In the above example, Bidder 3, with the highest score becomes the successful TC1 bidder.

Commercial score (CS) = Clow X 30

C

Technical score (TS) = T_ X 70

100

Final score (S) = CS + TS


SYSTEM SOLUTION



20.11. Bank reserves the right to negotiate the price with the finally successful bidder before awarding the

contract.

20.12. IDBI Bank's decision in respect to evaluation methodology will be final and binding and no claims

whatsoever in this respect will be entertained.

20.13. IDBI Bank also reserves the right to re-issue / re-commence / cancel the Bid/Bid process. Any

decision in this regard by IDBI Bank shall be final, conclusive and binding on the Bidders.

21. CONTACTING BANK

21.1. No Bidder shall contact IDBI Bank on any matter relating to its Bid; from the time of the Bid opening

to the time the Contract is awarded. If the Bidder wishes to bring additional information to the notice of IDBI

Bank, it should be done in writing.

22. REJECTION OF BID

22.1. Any effort by a Bidder to influence IDBI Bank in its decisions on Bid evaluation, Bid comparison or

Contract award may result in rejection of the Bidder’s Bid and forfeiture of its Bid Security.

23. AWARD OF CONTRACT

23.1. IDBI Bank shall however not bind itself to accept the best Bid or any Bid and reserves the right to

accept any Bid, wholly or in part. IDBI Bank reserves rights to annul the Bidding process and reject all Bids at

any time before the award of Contract at its sole discretion, without thereby incurring any liability to the

affected Bidder or Bidders.

23.2. Before the expiry of the period of validity of the proposal, IDBI Bank shall notify the successful

Bidder (TC1) in writing by registered letter or by hand-delivery, that its Bid has been accepted. The Bidder

shall acknowledge in writing receipt of the notification of acceptance and has to convey his absolute,

unconditional and unqualified acceptance and thereafter enter into Agreement / Contract within Fifteen

(15) days from the date of acceptance.

24. SIGNING OF CONTRACT

24.1. Signing of the Contract shall follow the notification of the acceptance. However, IDBI Bank may

negotiate certain terms with successful Bidder before signing of the Contract. The signing of contract shall

be completed within 15 days of receipt of notification of the acceptance of bid.

25. DICHARGE OF BID SECURITY (EMD)

25.1. EMD of successful Bidder shall be discharged on signing of the Contract and other legal documents

and upon furnishing the performance guarantee / security to the satisfaction of Bank.

25.2. The EMD of all unsuccessful Bidder(s) shall be discharged / returned as promptly as possible as but

not later than 30 (thirty) days after the conclusion of the contract.

25.3. All the bidders are required to submit the EMD refund request in the format given in the RFP at the

time of submission of bid.


SYSTEM SOLUTION



26. PERFORMANCE SECURITY

26.1. The Successful Bidder shall furnish separate performance bank guarantees for implementation cum

warranty period and AMC period as per the format in Section-5.

26.2. One PBG, for warranty period, should be submitted within 15 days of the acceptance of LOI / PO,

whichever is earlier. The value of the Performance Bank Guarantees will be 15 % .

26.3. The PBG for the first year of the AMC period should be submitted to the purchaser within one

month of the expiry of the warranty period . The PBGs for the remaining period of AMC may be submitted

annually, within one month of the expiry of the AMC period.

26.4. The Performance Bank Guarantee shall be denominated in Indian Rupees [INR] and shall be issued

by a scheduled commercial bank other than IDBI Bank.

26.5. The selected bidder is required to submit the Performance Bank Guarantees (PBG) as mentioned

below:

i. PBG for 15% of item A-1( & A-6 in case of procurement of third party tools ) of Commercial

Bid, valid for 18 Months (1 yr Warranty + 3 Months implementation period + 3 months claim period)

from the date of issue of PBG or date of PO/ LOI, whichever is later.

ii. PBGs for 15% of item B (& C in case of procurement of third party tools ) of the final

Commercial Bid, should be submitted for AMC period within one month of the expiry of the

warranty period / AMC period with validity of 15 Months (1 Yr. AMC + 3 Months Claim Period) from

the date of issue of PBG.

26.6. The PBG will have to be renewed /resubmitted with fresh validity and claim period in case of

extension of the contract.

26.7. The proceeds of the PBG shall be payable to Bank as compensation for any loss or damage resulting

from the Vendor's failure to complete its obligations under and in accordance with the Contract.

26.8. Failure of the Successful Bidder to comply with the requirement of the performance bank guarantee

shall constitute sufficient grounds for the annulment of the award and forfeiture of the EMD, in which event

Bank may award the Contract to the next best evaluated Bidder or call for new Bids. Any decision in this

regard by Bank shall be final, conclusive and binding on the Bidder.

26.9. The Performance bank Guarantee will be discharged by IDBI Bank and returned to the Vendor after

the expiry of the claim period.

27. EXPENSES FOR THE CONTRACT

27.1. All costs and expenses (including stamp duty, etc.) in connection with or incidental to the execution

of Agreement / Contract shall be borne by the successful Bidder.


SYSTEM SOLUTION



28. FAILURE TO ABIDE BY THE AGREEMENT/CONTRACT

28.1. The conditions stipulated in the Agreement/Contract shall be strictly adhered to and any

breach/violation thereof will entail termination of the Contract without prejudice to the other rights of IDBI

Bank including recovery of penalties as specified in this RFP or Agreement / Contract.

29. ANNULMENT OF AWARD

29.1. Failure of the successful Bidder to comply with the requirements of this RFP shall constitute

sufficient ground for the annulment of the award and forfeiture of the Bid Security, in which event IDBI Bank

may at its sole discretion, make the award to the next best evaluated bidder or any other bidder or call for

new Bids.

30. DELIVERY & DOCUMENTS

30.1. Delivery of the Centralised CTS Solutions shall be made by the Bidder in accordance with the

approved / ordered specifications. The delivery and commissioning of Centralised CTS Solutions to be made

within 6 weeks on receipt of the order by the bidder. The details of Documents including other documents

to be furnished by the Bidder are specified hereunder:

30.2. 3 (Three) copies of Bidder’s invoice showing contract number, Services description, quantity, unit

price and total amount. Prior to preparing invoice copy and delivery challan before delivering the

equipment, the bidder should check, verify and confirm the location address, user name, contact details

with our purchase order. Bidder should ensure that proper delivery of equipment address, Name of end

user, and contact details are mentioned on the invoice copy / delivery challan, so that the equipment are

delivered at the correct location & end user. If the equipments are delivered at a location different from the

location they are actually to be delivered to, then it will be the sole responsibility of Successful Bidder to

arrange delivery of the equipment at the locations they are meant for at no extra cost to the Bank. No extra

payment will be made for wrong delivery or miss delivery of equipment/s.

30.3. Original Delivery note and acceptance certificate duly signed for receipt, installation and

commissioning of Centralised CTS solutions from the concerned location.

30.4. Bidder’s warranty certificate.

30.5. Other documents which the Purchaser may specify to the Bidder.

The above documents shall be received by Purchaser on arrival of equipment (except where it is handed

over to the consignee with all documents) and, if not received, the Bidder will be responsible for any

consequent expenses and other liabilities arising there from.


SYSTEM SOLUTION



SECTION – 3

1. DEFINITIONS

In the Contract, the following terms shall have the following meanings and shall be interpreted accordingly:

1.1. “Applicable Law” means with respect to any person all Laws, Statutes, Treaties, Rules, Regulations,

Determinations, Orders, Notifications, Writs, Processes, Decrees, Injunctions, Judgments or Awards of an

Arbitrator, a court or any other governmental authorities and all governmental authorisations binding upon

or applicable to such person or to any of its property or assets.

1.2. "The Contract/Agreement" means the agreement to be entered into between IDBI and the Bidder as

recorded in the contract form duly signed by the Parties, including all annexure, schedules, exhibits,

supplements, appendices, amendments, revisions, notations and modifications thereof for supply and

implementation of software & provide / carry out the Service(s) of Vendor, as indicated / spelt out in Scope

of Work to be performed in compliance with the service level requirements and standard of performance.

1.3. “Bidder" or "Contractor” or "Vendor" means any person / persons / firm / company, etc., to whom

work has been awarded and whose bid has been accepted by IDBI and shall include its authorized

representatives and successors.

1.4. “Good Industry Practice” means the exercise of degree of skill, diligence and prudence which is

expected from a highly skilled experienced and internationally recognised and reputed service provider

engaged in the same type of undertaking engaged in similar activity under similar circumstances and acting

generally in accordance with the prevailing laws, rules, regulations codes and industry standards.

1.5. "IDBI" or “The Purchaser” means IDBI Bank Limited including its successors and assigns.

1.6. "The Contract Price" means the price/compensation payable to the Vendor/Bidder under and in

accordance with the Contract for the due performance and observance of its contractual obligations under

and in accordance with the Contract.

1.7. "Service(s)" means all the services as specified in Scope of Work to be performed in compliance with

the service level requirements and standard of performance, which the Vendor/ Bidder is required to

provide and/or procure for the Purchaser/IDBI under and in accordance with the Contract.

1.8. “Warranty Period” means the period of 1 year commencing from the date of successful

implementation as mentioned in the Acceptance Certificate issued by Purchaser/IDBI.

1.9. "System" means the software for Centralised Cheque Truncation System solution to provide the

Service(s) as specified under sections.

1.10. In case of a difference of opinion on the part of the Bidder in comprehending and /or interpreting

any clause / provision of the Bid Documents after submission of the Bid, the interpretation by

Purchaser/IDBI and decision of Purchaser/IDBI in this behalf shall be final, conclusive and binding on the

Bidder.

1.11. “Acceptance of Bid” means the letter or any memorandum communicating to the Bidder the

acceptance of his Bid


SYSTEM SOLUTION



1.12. “Acceptance Certificate” means certificate issued as per the stipulated format on successful

completion of implementation of solutions, acceptability test, receipt of deliverables, go-live of solution,

resolution of issues raised in 3 months etc, and after the IDBI Bank (which shall not be deemed to be an

obligation on the IDBI Bank) is satisfied with the working of the system. The date on which such Certificate is

signed shall be deemed to be the date of successful Commissioning of the Systems.

1.13. “Business Day” means any day that is not a Sunday or a public holiday (as per the official holidays

observed by IDBI).

1.14. "Confidential Information" means, (i) intellectual property information; (ii) technical or business

information or material not covered in (i); (iii) proprietary or internal information related to the current,

future and proposed products or services of the Parties including, financial information, process/flow charts,

business models, designs, drawings, data information related to products and services, procurement

requirements, purchasing, customers, investors, employees, business and contractual relationships,

business forecasts, business plans and strategies, information the Parties provide regarding third parties; (iv)

information disclosed pursuant to this Contract and (v) all such other information which by its nature or the

circumstances of its disclosure is confidential

1.15. “Commissioning” means the successful installation of the System, including supply, configuration,

customization, integration, successful testing of all hardware & software is executed to the satisfaction of

the Purchaser.

1.16. “Document” means any embodiment of any text or image howsoever recorded and includes any

data, text, images, sound, voice, codes, computer programmes, software and / or databases or microfilm or

computer generated microfiche or similar device.

1.17. “Effective Date” means the date on which this Contract is signed and executed by the Parties hereto.

If this Contract is executed in parts, then the date on which the last of such Contracts is executed shall be

construed to be the Effective Date.

1.18. “Intellectual Property Rights” means any patent, copyright, trademark, trade name, design, trade

secret, permit, service marks, brands, propriety information, knowledge, technology, licenses, databases,

computer programs, software, know how or other form of intellectual property right, title, benefits or

interest whether arising before or after the execution of this Contract and the right to ownership and

registration of these rights.

1.19. “Parties” means the Purchaser/IDBI and the Bidder/Vendor and “Party” means either of the Parties.

1.20. “Site” means the place in which the operations/Service(s) are to be carried out or places approved

by the Purchaser for the purposes of the Contract together with any other places designated in the Contract

as forming part of the Site.

1.21. “Escrow Agreement” means the successful bidder shall agree for the safe depositing of the source

code of the software being supplied under an ESCROW arrangement with an Escrow agent as identified by

the Bank and further maintain the currency of the version by regularly updating the same with the related

upgrades/patches etc. on quarterly basis.


SYSTEM SOLUTION



2. INTERPRETATION

In this Contract unless a contrary intention is evident:

2.1. Time is the essence in the performance of the Parties’ respective obligations, if any time period

specified herein is extended, such time shall also be of the essence.

2.2. The clause headings are for convenient reference(s) only and do not form part of this Contract;

2.3. Unless otherwise specified a reference to a clause number is a reference to all of its sub-clauses;

2.4. Unless otherwise specified a reference to a clause, sub-clause or section is a reference to a clause,

sub-clause or section of this Contract including any amendments or modifications to the same from time to

time;

2.5. A word in the singular includes plural and a word in the plural includes singular;

2.6. A word importing a gender includes any other gender;

2.7. A reference to a person includes a partnership and a body corporate;

2.8. A reference to legislation includes legislation repealing, replacing or amending that legislation;

2.9. Where a word or phrase is given a particular meaning it includes the appropriate grammatical forms

of that word or phrase which have corresponding meanings;

2.10. Reasonability and materiality of "doubt" and "controversy" shall be at the discretion of IDBI.

2.11. The words not expressly defined herein shall have meanings ascribed to them in the General Clauses

Act, 1897 and the Information Technology Act, 2000 or such other relevant applicable law as amended from

time to time.

2.12. In case of a difference of opinion on the part of the Bidder in comprehending and /or interpreting

any clause / provision of this RFP after submission of the Bid, the interpretation by IDBI Bank and decision of

IDBI Bank in this behalf shall be final, conclusive and binding on the Bidder(s).

3. CONDITIONS PRECEDENT

The Contract is subject to the fulfilment of the following conditions precedent by the Bidder / Vendor.

3.1. Furnishing of an unconditional and irrevocable Performance Bank Guarantee.

3.2. Execution of a Deed of Indemnity as per format given in Annexure.

3.3. Furnishing solvency certificate and certificate confirming that there are no vigilance or court cases

threatened or pending against the Bidder.

3.4. Furnishing of such other documents as IDBI / Purchaser may specify, including but not limited to

definitive documents.

3.5. Obtaining of all statutory, regulatory and other permissions, approvals, consents and no-objections,

if any, required under applicable laws or RBI or otherwise for the performance of the Service(s) under and in

accordance with the Contract.

4. STANDARD OF PERFORMANCE

4.1. In addition to the service level requirements spelt out in Annexure, the successful Bidder has to

ensure adherence to project timelines, quality and availability of Service(s)and carry out its obligations

under the Contract/ this RFP with due diligence, efficiency and economy, in accordance with generally


SYSTEM SOLUTION



globally accepted techniques and practices used in industry and with professional engineering standards

recognized by the international professional bodies. The Successful Bidder shall safeguard IDBI Bank's

legitimate interests in any dealing with third parties. Penalties shall not be levied on the successful Bidder in

case non-compliance to the said requirements only if the same has been solely due to reasons beyond the

control of the Vendor.

5. USE OF CONTRACT DOCUEMENTS AND INFORAMTION

5.1. The Bidder/Vendor shall treat all documents, information, data and communication of and with IDBI

/ the Purchaser as privileged and confidential and shall be bound by the terms and conditions of the Non-

Disclosure Agreement. The Bidder/Vendor shall execute the Non-Disclosure Agreement, simultaneously at

the time of execution of the Contract. The Bidder/Vendor shall not, without Purchaser's prior written

consent, disclose the Contract, or any provision thereof, or any specification, plan, sample or information or

data or drawings / designs furnished by or on behalf of Purchaser/IDBI in connection therewith, to any

person other than a person employed by the Bidder/Vendor in the performance of the Contract. Disclosure

to any such employed person shall be made in utmost confidence and shall extend only so far as may be

necessary and relevant for purpose of such performance and shall be subject to the terms and conditions of

the Non-Disclosure Agreement.

5.2. The Bidder/Vendor shall not, without Purchaser's/IDBI's prior written consent, make use of any

document, data or information etc., enumerated in this Bid Documents save and except for due

performance and observance of the Contract.

5.3. Any document, other than the Contract itself, enumerated in this Bid Documents shall remain the

property of Purchaser/IDBI and shall be returned (in all copies) to Bidder / Vendor on completion of the

Bidder's/Vendor's performance under and in accordance with the Contract, if so required by Purchaser/IDBI.

6. INDEMNITY

6.1. The Bidder shall execute and furnish to the Purchaser, a deed of indemnity in favour of the

Purchaser in a form and manner, as given in Section-5, indemnifying the Purchaser its directors, employees,

agents and representatives from and against any costs, loss, damages, expense, claims, litigations, suits,

actions, judgments, and or otherwise including but not limited to those from third parties or liabilities of any

kind howsoever suffered, arising out of or incurred inter alia during and after the Contract period including

but not limited to third-party claims due to infringement of Intellectual Property Rights including but not

limited to patent, trademark, copy-rights or industrial drawings and designs arising from use of the Services

or any part thereof and/or otherwise. The liability of the Obligor shall not exceed the contract price / bid

price as stated in the aforesaid Agreement /Contract during the contract period 6.2. The provisions under this clause shall survive the termination of the Contract.

7. INSPECTION AND QUALITY CONTROL TESTS/CHECK

7.1. Purchaser's right to inspect, test and where necessary, reject the goods after the goods’ arrival at

the destination shall in no way be limited or waived by reason of the goods having previously been

inspected, tested, and passed by Purchaser or its representative prior to the goods’ shipment from the place

of origin.


SYSTEM SOLUTION



7.2. IDBI Bank reserves the right to evolve a procedure of quality checking to ensure that the Services are

according to the prescribed specifications and standards.

7.3. Nothing stated herein above shall in any way release or discharge the Bidder from any warranty or

other obligations / liabilities under and in accordance with this Contract.

8. MANUALS

8.1. The Bidder must provide the relevant manuals for the commissioned Centralised CTS system

solutions. The manuals shall be in English.

8.2. Unless and otherwise agreed, the equipment(s) shall not be considered to be completely delivered

for the purpose of taking over, until such manuals as may be necessary are provided to Purchaser.

9. ACCEPTANCE CERTIFICATES

9.1. On successful completion of implementation, acceptability test, receipt of deliverables, go –live,

resolution of all issues raised within 3 months of go- live of all the 3 grids, setup of signature and Archival

system and its migration and completion of DR - drill etc, and after the Purchaser (which shall not be

deemed to be an obligation on the Purchaser) is satisfied with the working of the System, the Acceptance

Certificate in the format given in Section-5, will be issued to the successful vendor. The date on which such

certificate is signed shall be deemed to be the date of successful commissioning of the System.

10. CHANGE ORDERS/ALTERATION/VARIATIONS

10.1. The Bidder agrees that the requirements given in specifications, charts, etc in the Bid Documents are

minimum requirements of mere indicative nature and are in no way exhaustive. It shall be the responsibility

of the Bidder to meet all the requirements of specifications, charts, etc and other criteria contained in the

Bid Documents and any upward revisions and/or additions of quantities, specifications sizes given in

specifications, charts, etc., of the Bid Documents required to be made during execution of the works shall

not constitute a change order and shall be carried out without a change order as forming part of the

Services agreed hereunder and shall be carried out without any time and cost effect to Purchaser. Further

upward revisions and or additions required to make Bidder’s selected equipment and installation

procedures to meet Bid Documents requirements expressed and to make entire facilities safe, operable and

as per specified codes and standards shall not constitute a change order and shall be carried out without any

time and cost effect to Purchaser. Any upward revision and/or additions consequent to errors, omissions,

ambiguities, discrepancies in the specification etc. of the Bid Documents which the Bidder had not brought

out to the Purchaser’s notice in his Bid shall not constitute a change order and such upward revisions and/or

addition shall be carried out by Bidder without any time and cost effect to Purchaser.

10.2. Purchaser may, at any time, by a written order given to the Bidder, make changes within the general

scope of the Contract in any one or more of the following:

10.2.1. Functional specification

10.2.2. The Services to be provided by the Bidder

10.3. If any such change causes an increase or decrease in the cost of, or the time required for the

Bidder’s performance or observance of any provisions under the Contract, an equitable adjustment shall be

made in the Contract price or delivery schedule, or both, and the Contract shall accordingly be amended as


SYSTEM SOLUTION



may be decided by Purchaser. Any claims by the Bidder for adjustment under this clause must be asserted

within 30 (Thirty) days from the date of knowledge of Purchaser’s change order by the Bidder.

10.4. Any change order as stated above comprising an alteration which involves change in the cost of the

works (which sort of alteration is hereinafter called a “Variation”) shall be the subject of an amendment to

the Contract by way of an increase or decrease in the Contract Price and adjustment of the implementation

schedule if any.

10.5. If the Contract provides applicable rates for the valuation of the variation in question, the Contract

price shall be increased or decreased in accordance with those rates.

10.6. Any change order shall be duly approved by the Purchaser (including any modification/change in the

Contract Price) in writing.

10.7. If there is a difference of opinion between the Bidder and Purchaser whether a particular work or

part of the work constitutes a change order or not, the decision of the Purchaser shall be final, conclusive

and binding on the Bidder.

11. CONTRACT AMENDMENTS

11.1. No variation in or modification of the terms of the Contract shall be made, except by prior written

amendment after obtaining prior written approval from both the Parties and shall be signed by the Parties.

The Successful Bidder, however, agrees it shall be bound to amend the Contract, if so required by IDBI Bank,

for giving effect to any amendment, modification etc. in the applicable laws including but not limited to

amendment / modification etc. in the Reserve Bank of India Act, 1934/ the Banking Regulations Act, 1949

and/or to give effect to any modifications, amendments or fresh guidelines issued/imposed by RBI.

12. DELAYS IN THE BIDDER ’S PERFORMANCE

12.1. Performance of the Contract shall be made by the Vendor/Bidder in accordance with the time

schedule specified by IDBI.

12.2. Any delay by the Vendor/Bidder in the performance of its Contractual obligations, which the IDBI

Bank shall in its sole discretion may adjudge, shall render the Vendor/Bidder liable to any or all the

following sanctions: 12.2.1. Forfeiture of its performance guarantee

12.2.2. Imposition of liquidated damages, and/or

12.2.3. Termination of the Contract for default

12.3. If at any time during performance of the Contract, the Vendor/Bidder encounter conditions

impeding timely completion of the Service(s) under the Contract and performance of Service(s) / System,

the Vendor/Bidder shall promptly notify IDBI in writing of the fact of the delay, its likely duration and its

causes. As soon as practicable after receipt of the Vendor’s/Bidder’s notice, IDBI shall evaluate the situation

and may at its sole discretion extend the Vendor’s/Bidder's time for performance, in which case the

extension shall be ratified by the Parties by amendment of the Contract.


SYSTEM SOLUTION



13. LIQUIDATED DAMAGES

13.1. If the Vendor fails to deliver any or all of the Service(s)/Systems or perform the Services within the

time period(s) specified in the Contract/Agreement/ fails to meet the Service Level Requirements, IDBI/

Purchaser shall, without prejudice to its other rights and remedies under and in accordance with the

Contract/Agreement, deduct from the Contract price, as liquidated damages, a sum equivalent to 1% per

week or part thereof of Contract Price( i.e. item A of Commercial bid) subject to maximum deduction of 10%

of the order value ( item A) of the delayed Service(s) . In case of undue delay beyond a period of one month

unless otherwise waived by the IDBI / Purchaser, IDBI/Purchaser may consider termination of the Contract.

13.2. If the Vendor fails to complete the entire works/Service(s) before the scheduled completion date or

the extended date or if the Vendor repudiates the Contract before completion of the Services, IDBI/the

Purchaser may without prejudice to any other right or remedy available to IDBI/the Purchaser as under the

Contract recover from the Vendor, as ascertained and agreed liquidated damages and not by way of penalty.

13.3. IDBI/the Purchaser may without prejudice to its right to effect recovery by any other method,

deduct the amount of liquidated damages from any money belonging to the Vendor in its hands (which

includes IDBI's/ the Purchaser’s right to claim such amount against Vendor's Bank Guarantee) or which may

become due to the Vendor. Any such recovery or liquidated damages shall not in any way relieve the Vendor

from any of its obligations to complete the works / service(s) or from any other obligations and liabilities

under the Contract/Agreement.

13.4. IDBI Bank reserves the right to waive the penalties / Liquidated damages.

14. DISPUTE RESOLUTION

14.1. The Parties shall use their best efforts to amicably settle all disputes arising out of or in connection

with this Contract in the following manner:

14.2. The Party raising the dispute shall address to the other Party a notice requesting an amicable

settlement of the dispute within ten (10) days of receipt of the notice.

14.3. The matter will be referred for negotiation between CGM (IT) of the Purchaser and Mr.

___________ of the Vendor. The matter shall then be resolved by them and the agreed course of action

documented within a further period of thirty (30) days.

14.4. The Parties agree that any dispute between the Parties, which cannot be settled by negotiation in

the manner, described above, may be resolved exclusively by arbitration and such dispute may be submitted

by either party to arbitration within thirty (30) days of the failure of negotiations. Arbitration shall be held in

Mumbai, India and conducted in accordance with the provision of the Arbitration and Conciliation Act, 1996

or any statutory modification or re-enactment thereof. Each Party to the dispute shall appoint one (1)

arbitrator each and the two (2) arbitrators shall jointly appoint the third or the presiding arbitrator. The

arbitration proceedings shall be conducted in the English language. Subject to the above, the courts of law

at Mumbai alone shall have the jurisdiction in respect of all matters connected with the Contract. The

arbitration award shall be final, conclusive and binding upon the Parties and judgment may be entered


SYSTEM SOLUTION



thereon, upon the application of either party to a court of competent jurisdiction. Each Party shall bear the

cost of preparing and presenting its case, and the cost of arbitration, including fees and expenses of the

arbitrators, shall be shared equally by the Parties unless the award otherwise provides.

14.5. The Vendor shall not be entitled to suspend the provision of the Services or the completion of the

job, pending resolution of any disputes between the Parties and shall continue to render the Services in

accordance with the provisions of the Contract notwithstanding the existence of any dispute between the

Parties or the subsistence of any arbitration or other proceedings.

14.6. The provision under this section survives the contract.

15. ADDRESSES FOR NOTICES

15.1. All notices, requests, consents, waivers or other communication required or permitted hereunder

shall be in writing and shall be deemed properly served: (i) if delivered by hand and received by an

authorized employee or officer of the Party, (ii) upon receipt of confirmation receipt when sent by facsimile;

or (iii) 14 (fourteen) days after the date of dispatch by certified or registered mail, postage prepaid, return

receipt requested; (iv) when sent by electronic mail. All notices and other communication shall be addressed

as follows:

In the case of

Purchaser

IDBI Bank Limited

IT Department Attn: CGM-ITD

IDBI Tower, WTC Complex,

Cuffe Parade, Mumbai – 400 005.

In the case of the

Bidder

<…… company name & Address ….. >

………………………………………………..

………………………………………………..

Attn: Shri………………………………

Tel: +91- …………………………….Fax: +91-…………………….

Email:………………………………………………..

15.2. A party may change its address and/or addressee for notification purposes at any time during the

term hereof by giving the other Party written notice in accordance with the terms hereof and the date on

which such change will become effective.

16. TAXES AND DUTIES

16.1. The Successful Bidder will be entirely responsible for all applicable taxes, duties, levies, imposts,

costs, charges, license fees, road permits etc., in connection with transportation of equipment at site


SYSTEM SOLUTION



including incidental services and commissioning. Payment of Octroi /entry tax, if applicable, will be made at

actual, on production of suitable evidence of payment by the Bidder.

16.2. The Bidder shall be liable to pay all applicable corporate taxes and income tax that shall be levied

according to the laws and regulations applicable from time to time in India and the price quoted in the Bid

by the Bidder shall include all such taxes in the Contract Price.

16.3. Wherever the laws and regulations require deduction of such taxes at the source of payment,

Purchaser shall effect such deductions from the payment due to the Bidder. The remittance of amounts so

deducted and issuance of certificate for such deductions shall be made by Purchaser as per the laws and

regulations in force. Nothing in the Contract shall relieve the Bidder from his responsibility to pay any tax

that may be levied in India on income and profits made by the Bidder in respect of this Contract.

16.4. The Bidder’s staff, personnel and labour will be liable to pay personal income taxes in India in

respect of such of their salaries and wages as are chargeable under the laws and regulations for the time

being in force, and the Bidder shall perform such duties in regard to such deductions thereof as may be

imposed on him by such laws and regulations.

16.5. The Purchaser shall if so required by applicable laws in force, at the time of payment, deduct income

tax payable by the Bidder at the rates in force, from the amount due to the Bidder and pay to the concerned

tax authority directly.

17. SUCCESSFUL BIDDER’S INTEGRITY

17.1. The Successful Bidder is responsible for and obliged to conduct all contracted activities strictly in

accordance with Contract using state-of-the-art methods and economic principles and exercising all means

available to achieve the performance specified in the Contract.

18. SUCCESSFUL BIDDER’S OBLIGATIONS

18.1. The Successful Bidder is obliged to work closely with Purchaser’s staff, act within its own authority

and abide by directives / instructions issued by Purchaser from time to time. The Successful Bidder will abide

by the job safety measures prevalent in India and will free / indemnify Purchaser from all demands or

responsibilities arising from accidents or loss of life, the cause of which is the Bidder’s negligence. The

Successful Bidder will pay all indemnities arising there from and will not hold Purchaser responsible or

obligated.

18.2. The Successful Bidder is responsible for managing the activities of its personnel and / or personnel

working pursuant to its instructions and will hold itself responsible for any misdemeanors. The Successful

Bidder will treat as confidential all data and information about Purchaser, obtained in the execution of his

responsibilities, in strict confidence and will not reveal such information to any other party without the prior

written approval of Purchaser.

19. SURVIVAL

19.1. Any provision of the Contract/Agreement which, either expressly or by implication, survive the

termination or expiration of the Contract/Agreement, shall be complied with by the Parties including that of

the provisions of indemnity, confidentiality, non-disclosure in the same manner as if the present

Contract/Agreement is valid and in force and effect.


SYSTEM SOLUTION



19.2. The provisions of the clauses of the Contract/Agreement in relation to Documents, data, processes,

property, Intellectual Property Rights, indemnity, publicity and confidentiality and ownership survive the

expiry or termination of the Contract/Agreement and in relation to confidentiality, the obligations continue

to apply unless IDBI/ the Purchaser notifies the Vendor of its release from those obligations.

20. NO AGENCY

20.1. The Service(s) of the Vendor herein shall not be construed as any agency of IDBI/ the Purchaser and

there shall be no principal agency relationship between IDBI and the Vendor in this regard.

21. NO SET-OFF, COUNTER-CLAIM AND CROSS CLAIMS.

21.1. In case the Bidder has any other business relationship with Purchaser, no right of set-off, counter-

claim and cross-claim and or otherwise will be available under this Contract to the Bidder for any payments

receivable under and in accordance with that business.

21.2. In case the Bidder has any claim, no right of set-off, counter-claim and cross-claim and or otherwise

will be available under this Contract to the Bidder for any payments receivable under and in accordance with

that business.

21.3. However, IDBI Bank shall have such rights against the successful Bidder.

22. STATUTORY REQUIREMENTS

22.1. During the tenure of this Contract nothing shall be done by the Bidder in contravention of any law,

act and/ or rules/regulations, there under or any amendment thereof governing inter-alia customs, foreign

exchange, etc., and shall keep Purchaser indemnified in this regard.

22.2. Successful Bidder undertakes to promptly produce all records and information relating to the

Contract/this RFP for the purpose of inspection and audit of IDBI Bank. Successful Bidder shall provide

access, to officers / employees / representatives / agents or auditors of the Bank to the premises / places

where such records are kept / maintained. The Bank shall not be duty bound to give any prior notice to

Successful Bidder before carrying out the said inspection or audit.

22.3. The Successful Bidder agrees to allow officers of IDBI Bank to inspect and make copies at their own

cost, of the records relating to the Services performed/delivered by the Successful Bidder, maintained by

Successful Bidder pursuant to the Contract/this RFP. In regards to the above, the Regulators and

Government Authorities including RBI officials shall be entitled to conduct audits of the Successful Bidder at

any point of time.

23. INFORMATION SECURITY

23.1. The Vendor/ Bidder and its personnel shall not carry any written material, layout, diagrams, floppy

diskettes, hard disk, storage tapes or any other media out of IDBI's/ Purchaser’s premises without written

permission from IDBI/ the Purchaser.

23.2. The Vendor/ Bidder personnel shall follow IDBI's/ the Purchaser’s information security policy and

instructions in this behalf. 23.3. The Vendor/ Bidder acknowledges that IDBI's/ the Purchaser’s business data and other proprietary information or materials, whether developed by IDBI/ the Purchaser or being used by IDBI/ the Purchaser


SYSTEM SOLUTION



pursuant to a license agreement with a third party (the foregoing collectively referred to herein as “proprietary information”) are confidential and proprietary to IDBI/the Purchaser; and the Vendor/ Bidder agrees to use reasonable care to safeguard the proprietary information and to prevent the unauthorized use or disclosure thereof, which care shall not be less than that used by Vendor/ Bidder to protect its own proprietary information. Vendor/ Bidder recognizes that the goodwill of IDBI/ the Purchaser depends, among other things, upon Vendor/ Bidder keeping such proprietary information confidential and that unauthorized disclosure of the same by Vendor/ Bidder could damage IDBI/the Purchaser. By reason of Vendor's/ Bidder’s duties and obligations hereunder, Vendor/ Bidder may come into possession of such proprietary information, even though the Vendor/ Bidder does not take any direct part in or furnish the Service(s) performed for the creation of said proprietary information and shall limit access thereto to employees with a need to such access to perform the Services required by the Contract/Agreement. Vendor/ Bidder shall use such information only for the purpose of performing the Service(s).

23.4. Vendor/ Bidder shall, upon termination of the Contract/Agreement for any reason, or upon demand by IDBI/ Purchaser, whichever is earliest, return any and all information provided to Vendor/ Bidder by IDBI/the Purchaser, including any copies or reproductions, both hardcopy and electronic copy.

24. CONTRACT PRICES

24.1. Prices payable to the Bidder as stated in the Contract shall be firm and not subject to adjustment

during performance of the Contract, irrespective of reasons whatsoever, including exchange rate

fluctuations, changes in taxes, duties, levies, charges, etc.

24.2. Further, IDBI Bank shall be entitled to make adjustment in the payment of Contract price in the

event of levying liquidated damages and/or penalty on the Successful Bidder.

25. OWNERSHIP AND RETENTION OF DOCUMENTS

25.1. The Purchaser shall own the documents, prepared by or for the Bidder arising out of or in

connection with this Contract.

25.2. Forthwith upon expiry or earlier termination of this Contract and at any other time on demand by

the Purchaser, the Bidder shall deliver to the Purchaser all documents provided by or originating from the

Purchaser and all documents produced by or from or for the Bidder in the course of performing the Services,

unless otherwise directed in writing by the Purchaser at no additional cost. The Bidder shall not, without the

prior written consent of the Purchaser store, copy, distribute or retain any such Documents.

26. REPRESENTATIONS AND WARRANTIES

26.1. In order to induce the Purchaser to enter into this Contract, the Bidder hereby represents and

warrants as of the date hereof, which representations and warranties shall survive the term and termination

hereof, the following:

i. That the Bidder is not involved in any major litigation, potential, threatened and existing, that may

have an impact of affecting or compromising the performance and delivery of Services /Systems

under the Contract.

ii. That the representations made by the Bidder in its Bid are and shall continue to remain true and

fulfill all the requirements as are necessary for executing the duties, obligations and responsibilities


SYSTEM SOLUTION



as laid down in the Contract and the Bid Documents and unless the Purchaser specifies to the

contrary, the Bidder shall be bound by all the terms of the Bid.

iii. That the Bidder has the professional skills, personnel and resources /authorizations that are

necessary for providing all such services as are necessary to perform its obligations under the Bid

and this Contract.

iv. That the Bidder shall ensure that all assets including but not limited to equipment, licenses, etc.

developed, procured, deployed and created during the term of this Contract are duly maintained

and suitably updated, upgraded, replaced with regard to contemporary requirements.

v. That the Bidder shall use such assets of the Purchaser as the Purchaser may permit for the sole

purpose of execution of its obligations under the terms of the Bid, Tender or this Contract. The

Bidder shall however, have no claim to any right, title, lien or other interest in any such property,

and any possession of property for any duration whatsoever shall not create any right in equity or

otherwise, merely by fact of such use or possession during or after the term hereof.

vi. That the Bidder shall procure all the necessary permissions and adequate approvals and licenses for

use of various software and any copyrighted process/product free from all claims, titles, interests

and liens thereon and shall keep the Purchaser indemnified in relation thereto.

vii. That all the representations and warranties as have been made by the Bidder with respect to its Bid

and Contract, are true and correct, and shall continue to remain true and correct through the term

of this Contract.

viii. That the execution of the Services herein is and shall be in accordance and in compliance with all

applicable laws.

ix. That there are – (a) no legal proceedings pending or threatened against Bidder or any sub

Bidder/third party or its team which adversely affect/may affect performance under this Contract;

and (b) no inquiries or investigations have been threatened, commenced or pending against Bidder

or any sub-Bidder / third part or its team members by any statutory or regulatory or investigative

agencies.

x. That the Bidder has the corporate power to execute, deliver and perform the terms and provisions

of this Contract and has taken all necessary corporate action to authorize the execution, delivery

and performance by it of the Contract.

xi. That all conditions precedent under the Contract has been complied.

xii. That neither the execution and delivery by the Bidder of the Contract nor the Bidder’s compliance

with or performance of the terms and provisions of the Contract (i) will contravene any provision of

any applicable law or any order, writ, injunction or decree of any court or governmental authority

binding on the Bidder, (ii) will conflict or be inconsistent with or result in any breach of any or the

terms, covenants, conditions or provisions of, or constitute a default under any agreement, contract

or instrument to which the Bidder is a Party or by which it or any of its property or assets is bound

or to which it may be subject or (iii) will violate any provision of the Memorandum and Articles of

Association of the Bidder.


SYSTEM SOLUTION



xiii. That the Bidder certifies that all registrations, recordings, filings and notarizations of the Contract

and all payments of any tax or duty, including without limitation stamp duty, registration charges or

similar amounts which are required to be effected or made by the Bidder which is necessary to

ensure the legality, validity, enforceability or admissibility in evidence of the Contract have been

made.

27. DATA OWNERSHIP

27.1. By virtue of the Contract/Agreement, the Vendor's/ Bidder’s team may have access to personal

and business information of IDBI/ the Purchaser and/or a third party or any taxpayer, any other person

covered within the ambit of any Income tax legislation. IDBI/ the Purchaser have the sole ownership of and

the right to use, all such data in perpetuity including any data or other information pertaining to the

subscriber that may be in the possession of the Vendor/Bidder or Vendor's/Bidder’s team in the course of

performing the Service(s) under the Contract/Agreement.

28. TERMINATION

28.1. The Purchaser may, terminate this Contract by giving the Bidder a prior and written 30 (thirty) day’s

notice indicating its intention to terminate the Contract under the following circumstances.

i. Where it comes to the Purchaser’s attention that the Bidder (or the Bidder’s team) is in a

position of actual conflict of interest with the interests of the Purchaser, in relation to any of

terms of the Bidder’s Bid or this Contract.

ii. Where the Bidder’s ability to survive as an independent corporate entity is threatened or is lost

owing to any reason whatsoever, including inter-alia the filing of any bankruptcy proceedings

against the Bidder, any failure by the Bidder to pay any of its dues to its creditors, the institution

of any winding up proceedings against the Bidder or the happening of any such events that are

adverse to the commercial viability of the Bidder. In the event of the happening of any events of

the above nature, the Purchaser shall reserve the right to take any steps as are necessary, to

ensure the effective transition of the project to a successor Bidder, and to ensure business

continuity. 28.2. Termination for Insolvency: The Purchaser may at any time terminate the Contract by giving written notice of 30 (thirty) days to the Bidder, without compensation to the Bidder, if the Bidder becomes bankrupt or otherwise insolvent, provided that such termination will not prejudice or affect any right of action or remedy which has accrued or will accrue thereafter to the Purchaser.

28.3. Termination for Default: The Purchaser, without prejudice to any other right or remedy for breach of Contract, by a written notice of 30 (thirty) days of default sent to the Successful Bidder / Vendor, may terminate the Contract in whole or in part.

28.4. Termination for Convenience: Notwithstanding the provisions of the Contract and/or the Bid Documents, the Purchaser at its sole discretion and without prejudice to any other right or remedy and without assigning any reasons, by written 30 days’ notice sent to the Bidder, may terminate the Contract, in whole or in part, at any time for its convenience. The notice of termination shall specify that termination is


SYSTEM SOLUTION



for Purchaser’s convenience, the extent to which performance of the Bidder under and in accordance with the Contract is terminated, and the date upon which such termination becomes effective.

28.5. The payments will be made for all services rendered up to the date the termination becomes effective, at the contracted terms and prices.

29. CONSEQUENCES OF TERMINATION

29.1. In the event of termination of this Contract due to any cause whatsoever, [whether consequent to

the stipulated term of the Contract or otherwise] the Purchaser shall be entitled to impose any such

obligations and conditions and issue any clarifications as may be necessary to ensure an efficient transition

and effective business continuity of the project which the Bidder shall be obliged to comply with and take all

available steps to minimize loss resulting from that termination/breach, and further allow the successor

Bidder to take over the obligations of the erstwhile Bidder in relation to the execution/continued execution

of the scope of this Contract.

29.2. In the event that the termination of this Contract is due to the expiry of the term of this Contract / a

decision not to grant any (further) extension by the Purchaser, the Bidder herein shall be obliged to provide

all such assistance to the successor Bidder or any other person as may be required and as the Purchaser may

specify including training, where the successor(s) is a representative/personnel of the Purchaser to enable

the successor to adequately provide the Services hereunder, even where such assistance is required to be

rendered for a reasonable period that may extend beyond the term/earlier termination hereof.

29.3. Where the termination of the Contract is prior to its stipulated term on account of a default on the

part of the Bidder or due to the fact that the survival of the Bidder as an independent corporate entity is

threatened/has ceased, the Purchaser shall pay the Bidder for that part of the equipment procured which

have been authorized by the Purchaser and satisfactorily performed by the Bidder up to the date of

termination, without prejudice any other rights, the Purchaser may retain such amounts from the payment

due and payable by the Purchaser to the Bidder as may be required to offset any direct losses caused to the

Purchaser as a result of any act/omissions of the Bidder. In case of any loss or damage due to default on the

part of the Bidder in performing any of its obligations with regard to executing the scope of work under this

Contract [as laid down in the Service Specifications,] the Bidder shall compensate the Purchaser for any such

direct loss, damages or other costs, incurred by the Purchaser. (The Bidder shall not be liable for any

indirect or consequential losses). Additionally, the sub Bidder / other members of its team shall continue to

perform all its obligations and responsibilities under this Contract in an identical manner as were being

performed hitherto before in order to execute an effective transition and to maintain business continuity.

All third Parties shall continue to perform all/any functions as stipulated by the Purchaser and as may be

proper and necessary to execute the Services under the Contract in terms of the Bidder’s Bid and this

Contract.

29.4. Nothing herein shall restrict the right of the Purchaser to invoke the bank guarantee and other

guarantees, securities furnished, enforce the Deed of Indemnity and pursue such other rights and/or

remedies that may be available to the Purchaser under law or otherwise.


SYSTEM SOLUTION



29.5. The termination hereof shall not affect any accrued right or liability of either Party nor affect the

operation of the provisions of this Contract that are expressly or by implication intended to come into or

continue in force on or after such termination.

29.6. Termination survives the Contract.

29.7. In the event of termination of this Contract for any reason whatsoever, IDBI Bank shall have the right

and it may publicize such termination to caution the customers/public from dealing with the Successful

Bidder.

30. CONFLICT OF INTEREST

30.1. The Bidder shall disclose to the Purchaser in writing, all actual and potential conflicts of interest that

exist, arise or may arise (either for the Bidder or the Bidder’s team) in the course of performing the Services

as soon as practical after it becomes aware of that conflict.

31. RELATIONSHIP BETWEEN THE PARTIES

31.1. Nothing in this Contract constitutes any fiduciary relationship between the Purchaser and

Bidder/Bidder’s Team or any relationship of employer - employee, principal and agent, or partnership,

between the Purchaser and Bidder.

31.2. No Party has any authority to bind the other Party in any manner whatsoever except as agreed under

the terms of this Contract.

31.3. The Purchaser has no obligations to the Bidder’s team except as agreed under the terms of this

Contract.

32. NO ASSIGNMENT

32.1. The Contract cannot be transferred or assigned by the Bidder without the prior written approval of

the Purchaser.

33. ENTIRE CONTRACT

33.1. The terms and conditions laid down in the Bid and all annexure thereto as also the Bid and any

attachments/annexes thereto shall be read in consonance with and form an integral part of this Contract.

This Contract supersedes any prior contract, understanding or representation of the Parties on the subject

matter.

34. GOVERNING LAW

34.1. This Contract shall be governed in accordance with the laws of India.

35. JURISDICTION OF COURTS

35.1. The courts at Mumbai shall have exclusive jurisdiction to determine any proceeding in relation to this

Contract. These provisions shall survive the Contract.

36. “NO CLAIM” CERTIFICATE

36.1. The Bidder shall not be entitled to make any claim, whatsoever against the Purchaser, under or by

virtue of or arising out of, this Contract, nor shall the Purchaser entertain or consider any such claim, if made


SYSTEM SOLUTION



by the Bidder after he shall have signed a “No claim” certificate in favour of the Purchaser in such forms as

shall be required by the Purchaser after the works, Services/Systems are finally accepted.

36.2. In case the Bidder has any other business relationship with the Purchaser, no right of set-off, counter-

claim and cross-claim and or otherwise will be available under this Contract to the Bidder for any payments

receivable under and in accordance with that business.

37. COMPLETION OF CONTRACT

37.1. Unless terminated earlier, the Contract shall terminate on the successful completion of the Service

Period as specified in the Contract.

38. ADHERENCE TO SAFETY PROCEDURES, RULES REGULATIONS AND RESTRICTION

38.1. Bidder shall comply with the provision of all laws including labour and industrial laws, rules,

regulations and notifications issued there under from time to time. All safety and labour and industrial laws

enforced by statutory agencies and by Purchaser shall be applicable in the performance of this Contract and

Bidder shall abide by these laws. The Bidder shall indemnify and keep indemnified and hold harmless the

Purchaser for any loss, damage, claims, costs, charges, expenses, etc. arising out of and/or suffered on

account of actions, litigations, proceedings, suits, arising out of breach of the above laws.

38.2. Bidder shall take all measures necessary or proper to protect the personnel, work and facilities and

shall observe all reasonable safety rules and instructions.

38.3. The Bidder shall report as soon as possible any evidence, which may indicate or is likely to lead to an

abnormal or dangerous situation and shall take all necessary emergency control steps to avoid such

abnormal situations.

38.4. Bidder shall also adhere to all security requirement/regulations of the Purchaser during the execution

of the work.

39. CONFIDENTIALITY

39.1. The Parties agree that they shall hold in trust any Confidential Information received by either Party,

under this Contract, and the strictest of confidence shall be maintained in respect of such Confidential

Information. The Parties also agree: i. to maintain and use the Confidential Information only for the purposes of this Contract and

only as permitted herein;

ii. to only make copies as specifically authorized by the prior written consent of the other party

and with the same confidential or proprietary notices as may be printed or displayed on the original;

iii. to restrict access and disclosure of Confidential Information to such of their employees,

agents, vendors, and Bidders strictly on a "need to know" basis, to maintain confidentiality of the

Confidential Information disclosed to them in accordance with this Clause and

iv. to treat Confidential Information as confidential for a period of five (5) years from the date

of receipt. In the event of earlier termination of this Contract, the Parties hereby agree to maintain

the confidentiality of the Confidential Information for a further period of [two (2)] years from the

date of such termination.


SYSTEM SOLUTION



39.2. Confidential Information in oral form must be identified as confidential at the time of disclosure and

confirmed as such in writing within 30 days of such disclosure. Confidential Information does not include

information which: i. the recipient knew or had in its possession, prior to disclosure, without limitation on its

confidentiality;

ii. is independently developed by the recipient without breach of this Contract;

iii. information in the public domain as a matter of law;

iv. is received from a third party not subject to the obligation of confidentiality with respect to

such information;

v. is released from confidentiality with the written consent of the other party.

39.3. The recipient shall have the burden of proving that Clauses (i) or (ii) above are applicable to the

information in the possession of the recipient.

39.4. Notwithstanding the foregoing, the Parties acknowledge that the nature of the services to be

performed under this Contract may require the Bidder's personnel to be present on premises of the

Purchaser or may require the Bidder's personnel to have access to computer networks and databases of the

Purchaser while on or off premises of the Purchaser. It is understood that it would be impractical for the

Purchaser to monitor all information made available to the Bidder under such circumstances and to provide

notice to the Bidder of the confidentiality of all such information. Therefore, the Bidder agrees that any

technical or business or other information of the Purchaser that the Bidder’s personnel, sub-Bidders, or

agents acquire while on the Purchaser premises, or through access to the Purchaser computer systems or

databases while on or off the Purchaser premises, shall be deemed Confidential Information.

39.5. Confidential Information shall at all times remain the sole and exclusive property of the disclosing

Party. Upon termination of this Contract, Confidential Information shall be returned to the disclosing Party

or destroyed, if incapable of return. The destruction shall be witnessed and so recorded, in writing, by an

authorized representative of each of the Parties. Nothing contained herein shall in any manner impair rights

of the Purchaser in respect of the Systems, Services, and Documents etc.

39.6. In the event that any of the Parties hereto becomes legally compelled to disclose any Confidential

Information, such Party shall give sufficient notice to the other Party to enable the other Party to prevent or

minimize to the extent possible, such disclosure. Neither party shall disclose to a third party any Confidential

Information or the contents of this Contract without the prior written consent of the other Party. The

obligations of this Clause shall be satisfied by handling Confidential Information with the same degree of

care, which the receiving Party applies to its own similar confidential information but in no event less than

reasonable care. The obligations of this Clause shall survive the expiration, cancellation or termination of

this Contract.

39.7. The provision of this clause shall survive termination of the Contract till such Confidential Information

enters public domain.


SYSTEM SOLUTION



40. INSURANCE TO BE TAKEN OUT BY THE BIDDER

40.1. The Bidder shall :

I. Take out and maintain at their own cost but on the terms and conditions approved by

Purchaser, insurance against the risks, and for the coverage, as specified below.

ii. At the Purchaser’s request, provide evidence to the Purchaser showing that such insurance

has been taken out and maintained and that the current premiums therefore have been paid. 40.2. Professional liability insurance, with a minimum coverage equal to estimated remuneration and reimbursable.

40.3. Employer's liability and workers' compensation insurance in respect of the personnel of the Bidder, in accordance with the relevant provisions of the applicable law, as well as, with respect to such personnel, any such life, health, accident, travel or other insurance as may be appropriate; and Insurance against loss of or damage to (i) System(s)/Solutions purchased in whole or in part with funds provided under this Contract or otherwise, (ii) the Bidder’s property used in the performance of the Services, and (iii) any documents prepared by the Bidder in the performance of the Services.

41. INTELLECTUAL PROPERTY RIGHTS AND PATENET RIGHTS

41.1. Purchaser/IDBI shall own and have a right in perpetuity to use all Intellectual Property Rights which

have arisen out of or in connection with the implementation of the Contract, including all processes and

products which have been developed by the Bidder/Vendor during the performance of Service(s) and for the

purposes of inter-alia, use or sub-license of Service(s) under the Contract. The Bidder undertakes to disclose

all Intellectual Property Rights arising out of or in connection with the performance of the Service(s) to the

Purchaser/IDBI and execute all such agreements/documents and file all relevant applications, effect

transfers and obtain all permits, approvals, consents and no objections that may be necessary in this regard

to effectively transfer and conserve the Intellectual Property Rights of the Purchaser/IDBI.

41.2. Further, the Bidder/Vendor shall be obliged to ensure that all approvals, consents, no objections,

registrations, licenses, permits and rights which are inter-alia necessary for use of the information

technology system installed by the Bidder/Vendor, shall be acquired in the name of the Purchaser/IDBI,

prior to termination of the Contract and which shall be assigned by the Purchaser/IDBI if necessary under

the applicable laws or otherwise to the Bidder/Vendor for the purpose of execution of any of its obligations

under the terms of the Bid, or the Contract. However, subsequent to the term of the Contract, such

approvals, consents, no objections, registrations, licenses, permits and rights etc., shall ensure to the

exclusive benefit of the Purchaser/IDBI.

41.3. The Bidder shall ensure that while it uses any software, hardware, processes or material in the course

of performing the Service(s), it does not infringe the Intellectual Property Rights of any person and the

Bidder/Vendor shall keep the Purchase/IDBI, its directors, employees, agents and representatives

indemnified against all costs, charges, expenses, liabilities, claims, damages, litigations, suits, judgments

and/or otherwise howsoever, arising out of any illegal or unauthorized use (piracy) or in connection with any

claim or proceedings relating to any breach or violation of any permission/license terms or infringement of


SYSTEM SOLUTION



any Intellectual Property Rights by the Bidder/Vendor or any sub-Bidder during the course of performance

of the Service(s).

42. USER ACCEPTANCE TEST AND QUALITY CHECKS

42.1. The User Acceptance Tests, which shall involve testing of the entire set-up including the hardware,

and its integration with application software and within the time limit prescribed by IDBI Bank with live and

test data shall be conducted by Vendor at the locations prescribed by IDBI Bank. The User Acceptance Test

must be completed to the satisfaction of IDBI, within a time frame specified by IDBI.

42.2. IDBI reserves the right to evolve a procedure of Quality Checking to ensure that the CTS is according

to the prescribed specifications.

42.3. The Implementation, UAT and system roll out acceptance criteria shall be defined, through mutual

agreement between IDBI & the Vendor, at the time of finalization of Contract/Agreement.

42.4. Nothing stated herein above shall in any way release or discharge the Vendor from any warranty or

other obligations / liabilities under and in accordance with the Contract/Agreement. 42.5. On successful completion of acceptability test, receipt of deliverables etc., and after IDBI Bank (which shall not be deemed to be an obligation on the Purchaser) is satisfied with the working of the System / CTS, the Acceptance Certificate in the format given in Annexure, will be issued by IDBI Bank. The date on which such certificate is signed shall be deemed to be the date of successful commissioning of the CTS.

43. IMPLEMENTATION

43.1. The successful Bidder/Vendor shall complete and implement the project / perform and render the

Service(s) within the agreed time frame starting from the date of award of Contract (i.e. issuance of

Purchase Order). The implementation schedule specified in this RFP Document shall be strictly adhered to.

Time is the essence of this Contract / Agreement.

44. REPORTING PROGRESS

44.1. The Vendor/ Bidder shall monitor progress of all the activities specified in the program of works and

submit free of cost weekly progress report about various aspect of the works/Service(s) to IDBI/ the

Purchaser. IDBI/ the Purchaser on mutual agreement between both Parties may change the periodicity of

such reports.

44.2. Also the Vendor/Bidder will have to participate in weekly meetings with IDBI/ the Purchaser to

discuss project progress and various issues concerning efficient and timely execution.

44.3. If at any time, it appears to IDBI/ the Purchaser that the actual progress of work/Service(s) does not

conform to the approved programme, the Vendor/ Bidder shall produce at the request of IDBI/ the

Purchaser a revised programme showing the modification to the approved programme necessary to ensure

completion of the works within the time for completion.

44.4. The submission for approval by IDBI/ the Purchaser of such revised programme shall not relieve the

Vendor/ Bidder of any of his duties, obligations or responsibilities under the Contract/Agreement.


SYSTEM SOLUTION



45. LIMITATION OF LIABILITY

45.1. Notwithstanding anything contained in the RFP, If the Bidder fails to complete the entire contract

before the scheduled completion date or the extended date or if Bidder repudiates the Contract before

completion of the Services, the Bank may be entitled to damages from Bidder. Bidder’s aggregate liability

under such circumstances shall be subject to an overall limit of 100% of the Total Contract value.

46. RELATIONSHIP BETWEEN THE PARTIES:

46.1. Nothing in the Contract constitutes any fiduciary relationship between IDBI Bank and Successful

Bidder/its team or any relationship of employer - employee, principal and agent, or partnership, between

IDBI Bank and the Successful Bidder.

46.2. No Party has any authority to bind the other Party in any manner whatsoever, except as agreed

under the terms of the Contract.

46.3. IDBI Bank has no obligation to the Successful Bidder’s except as agreed under the terms of the

Contract.

46.4. All employees/personnel/ representatives/agents etc., engaged by the Successful Bidder for

performing its obligations under the Contract/RFP shall be in sole employment of the Successful Bidder and

the Successful Bidder shall be solely responsible for their salaries, wages, statutory payments etc. Under no

circumstances, shall IDBI Bank be liable for any payment or claim or compensation (including but not limited

to any compensation on account of any injury / death / termination) of any nature to the

employees/personnel/representatives/agent etc. of the Successful Bidder.

46.5. The Successful Bidder shall disclose to IDBI Bank in writing, all actual and potential conflicts of

interest that exist, arise or may arise (either for the Successful Bidder or its

team/agents/representatives/personnel etc.) in the course of performing the Services as soon as practical

after it becomes aware of that conflict.

46.6. The Successful Bidder shall not make or permit to be made a public announcement or media release

about any aspect of the Contract unless IDBI Bank first gives the Successful Bidder its prior written consent


SYSTEM SOLUTION



SECTION – 4

1. PURPOSE

1.1. The Bank is currently having CTS Application solution deployed/installed in three different grids (Southern, Western and Northern) along with their respective DR Site for each Grid. Present RFP is intended to consolidate infrastructure and provide consolidated web-based CTS Solution (Centralised), which can be installed at Common Primary and Common DR & NDR sites at the Bank to cater to CTS clearing requirements for all the three Grid regions. The proposed CTS Solution should also be provided to Bank’s clients (Corporate and /or direct/in-direct Sub-Members) for their regular CTS Clearing Processes at their end.

2. GENERAL TERMS

2.1. The Bank reserves the right to purchase Hardware and 3rd Party Software, to be used in conjunction

with the CTS from other vendor/s or use the same depending upon the hardware / licenses already available

with the Bank.

2.2. The Proposal shall include scope for ensuring the software is thoroughly tested for quality and

consistency, before commissioning.

2.3. All procedures and processes in the lifecycle of the Project shall be in accordance with the Bank’s

project management guidelines.

2.4. The Vendor shall provide the support for DR setup, NDR Setup (if any) along with real time

synchronisation process (Data and Images both) as well.

2.5. On-site support for one year from the date of Go Live ( support start date will be based on mutual

agreement between the vendor and the Bank) shall be provided by technical experts conversant with

functionality of proposed CTS solution as envisaged in the RFP. If Bank requires, the on-site support should

extend services like helpdesk, user management, database management / maintenance, updating of data,

maintaining integrity of data, loading application upgrades, technical support for ad hoc queries, archival of

data etc. The onsite Resource should be well qualified & competent to handle the entire project during

warranty period.

3. SCOPE OF WORK

3.1. The system broadly covers the following.

a) The Cheque(s) Truncation solution should be implemented at IDBI Bank and should be accessed and operated from IDBI Bank's offices /processing units/ branches / off-site locations / Client Locations. There are approximately 1851 branches at 1384 Centers (as on July 2016), across the country and employs around 17000 people. Approximate no. of concurrent employees/users accessing the CTS system on an average, across India is estimated to be about 2000 nos.

b) Solution involves Image capturing in hybrid environment i.e. distributed as well as in central

processing environment (at various Cheque collection points or branches /Central processing

/service branches level / off-site locations / Client Locations), Workflow based Cheque clearing

transaction data processing involving data entry (i.e. Authorization levels involving Maker Checker

concept), Cheque clearing transactional data transfers and receipts, Integration with IDBI Bank’s


SYSTEM SOLUTION



Core Banking solution, Integrating with RBI / NPCI 's CHI system, Automated Cheque returns

processing, Implementation of Signature verification System and Archival System, Images and

transaction data Storage and Retrieval solution, Integration with CBS for Clearing Files, Incremental

Signature and Account Master retrieval, On-line fetching of signatures and Account master from

CBS, Integration with various Remote Deposit Kiosks, handhold devices and various CTS/UV enabled

Cheque Scanners available within the Bank or procured during the currency of the contract.

c) Solution involves Online & Offline provision for Bank’s clients (Corporate or direct/in-direct Sub-

Member Banks), who will process their CTS Clearing at their Service Centers/Branches by accessing

to CTS System, preparing & processing CTS Clearing files from their end, accessing CTS Reports,

generating data/image files for uploading into their respective Core Banking System and

transfer/receive the CTS Processing files through Secured Data Transfer Mechanism provided by IDBI

Bank.

d) MIS Reports Generation: Daily/Monthly/Yearly Cheque clearing reports, Exception reports,

Detailed/summary level reports, Audit Trail reports etc.

e) Solution should have capability of handling Virtual Account Numbers and transactions linked to

Virtual Accounts, Credit Card and Debit Cards as per Bank’s requirements. Solution should also have

provision of Integration, in case existing CBS (Finacle) is migrated to higher version or new CBS is

introduced by the Bank, without any additional cost during the contract period (Warranty/AMC).

f) Solution should have provision for digital signing in hybrid environment i.e. distributed as well as in

central processing environment (i.e. at various Cheque collection points or branches /Central

processing /service branches level / off-site locations / Client Locations), and only with proper

validation/authentication, the processing should be carried out. Bank has already appointed vendor

for providing digital certificates through e-tokens and have arrangement with IDRBT for system

certificates and all these devices are to be integrated with the proposed solution.

g) Required technical details/brochure/s of CTS offered by the Bidder duly supported by schematic

diagrams and technical specifications of each component offered shall be furnished along with the

reasons justifying the requirement/s for each such items/components, accessories and software

products as part of the Technical Bid. Bidders should provide all the information necessary as per

the RFP, failing which their proposals are liable to be rejected.

h) The Bidder shall commit in writing to implement and operationalise the centralised CTS solution for

all three Grid locations as per the time schedule indicated in this RFP.

i) The Bidder shall commit that the key personnel to be employed for implementation of CTS are

qualified enough with adequate experience to handle a project of this nature and involved in similar

implementations and that once assigned to the project will not be moved out of it, except for

reasons beyond the control of the Bidder.

j) The Bidder must organize the response in accordance with the format specified in the RFP and

under no circumstance will leave a response item unanswered. If any row or column does not

contain the response, the entire response will not be taken up for consideration. Any response not

as per the format will not be included for any further consideration.


SYSTEM SOLUTION



k) The Bidder must provide undertaking to make all software changes/ to provide software patches,

necessary to comply with all the statutory requirements as well as any other requirements specified

by the RBI / NPCI from time to time, without any additional cost within the contract period.

l) The Bidder shall commit in writing that the licenses for CTS will be provided at Enterprise level based

only for unrestricted use across organization and its Clients (Corporate and Sub-Member Banks),

irrespective of locations or number of users for the entire / contract period. No extra charges as

regards to customization/ implementation/ professional charges should be borne by IDBI Bank.

m) The Bidder shall commit in writing that CTS/software modules / licensing will be compliant for the

integration requirements across various touch points including Kiosks, ATMs, RDCs and

Branches/offices/processing units of IDBI Bank and its Clients (Corporate and all types of Sub-

member Banks).

n) The date of completion of the Project including operationalisation i.e. performing live operations

shall not be later than three months from the date of award of the Contract. The Bidder shall

categorically undertake to meet this timeline. Time being the essence of the contract; the Bidder is

not likely to be considered if there is no such undertaking.

3.2. The bidders are required to only quote the cost of the Application Software, Customisation Efforts, Installation Charges and Third party software licenses. The hardware and third party software licenses recommendations on which this software would run are expected to be given by each Bidder. Bank will decide whether to map the same with the existing hardware and third party software licenses or if necessary procure the same, if need arises. 3.3. The various service(s) to be provided under the proposed Service(s) are as identified herein below:

a) Project Management– The Scope of the Project Management Plan is explained below: Requirement analysis with the CTS Team of the Bank, Prepare a Gap Statement, which is mutually agreed upon,

Project implementation Schedule,

Change Management process,

Quality control /Testing Plan,

Documentation Management Process,

Progress Reporting and distribution Process,

Solution Management, Maintenance, DR/NDR Replications and Backup/Restoration Process,

Note: All functional and technical requirements specified in this RFP are listed to ensure the functionalities either available or customizable in the proposed Centralised CTS Solution. However, detailed scope will be discussed with the selected vendor during the Gap Analysis and finalised accordingly. Bidder has to provide the features, which will be missed out in this RFP without any additional cost to the Bank.

b) Project Reporting

A weekly progress report shall be submitted. Also the Vendor/Bidder shall report on items by

exception or that require urgent action.


SYSTEM SOLUTION



Monthly Project Execution Committee meetings will be held at IDBI Bank premises. The Vendor/

Bidder is required to provide a report on the following:

Progress against the Project Management Plan

Status of all open issues

Ad-hoc requests for information will be assessed promptly by the Vendor/Bidder and a delivery

date will be given. The Vendor/Bidder shall deliver the required information within the agreed

time frame.

c) Supply of CTS Application and License: The Bank requires enterprise license of CTS Software and hence, bidders are required to quote their price for enterprise license only.

The Bank proposes to procure Enterprise wide licence for the CTS application Software including Signature and Archival Systems. There shall not be any restrictions like number of installations, site, clients, processors etc. There should not be any licensing restriction for access / usage by all or any of the Bank branches, regional offices, CPUs, RPUs / Offices of the Bank as well as Clients (Corporate and direct/In-direct Sub-Member Banks) for CTS Clearing Processing. Administrative and user level training on software should be part of the solution.

d) Documentation – This includes Technical & Functional manuals for proposed CTS.

Solution Architecture Overview, Logical & Physical Database Design, System Interfaces

design, Development Tools, Development Platform, APIs, delivery Platform,

Design Specification Document

System configuration / set up parameters documentation

System Administration Manual

Module-wise User and Administrator’s manual

Documentation for Master data set up

Test cases for User Acceptance Testing (UAT)

Customization details along with Full Process Flow,

System Performance Benchmarks (response times, etc.)

Any changes due to “Non Compliance" observed during UAT must be incorporated in Base

Documents

Reference material shall be provided before Training and User Acceptance Testing

e) Provide APIs for integrations with various External Systems as required.

f) Provide Ancillary Services like documentation and reporting toolkit.

g) Perform Current System Study and Gap Analysis.

h) Source code for customized application and documentation of the CTS shall be the property of the IDBI Bank and the same to be handed over as part of Go Live.


SYSTEM SOLUTION



3.4. Recommendations for Hardware & 3rd Party Software

System architecture, hardware sizing

3rd Party Software, if any, to be used in conjunction with the proposed CTS,

Bandwidth requirement, Directory Layout, Storage Size, Kernel Parameters, Database parameters, OS Hardening etc.

3.5. Implementation & Customizations

Installation & configuration of various components and functionalities of CTS.

Pre-deployment study and gap analysis.

Customization in CTS as per the required functionality mentioned in RFP, Any changes required

or suggested by Regulator, Bank’s Internal /External Audit and compliance with Bank’s policies.

Integration with all models of CTS Cheque Scanners available within the Bank.

Integration with Internal and External Systems.

Support for UAT.

Provide support for Go Live.

Perform Stress Testing and Performance Tuning on CTS application and database,

Project hand-over at the end of the agreed period.

3.6. Integration with other Systems

CTS software should support integration with various Systems through straight through processing (STP) / upload functionality (optional). Bank will require integration in a phased manner depending on need. The Systems are listed below:

Finacle - Core Banking System.

Bank’s CTS Messaging System.

Bank’s Intranet.

Any other system as required by the Bank from time to time.

3.7. Training

The training shall include Functional and Technical training to Bank’s designated personnel and training material should be in English.

i. Functional Training:

Setup of the Software

Parameterization

All functionalities & features

Cheque’s Scanning and Data-entry Processes.

Image / Data Review / Authorisation


SYSTEM SOLUTION



Report generation

Uploads

Begin of Day / End of Day process, if required

User Management and Auditing Techniques

All other aspects required for smooth Operation and maintenance of CTS software

Top executive awareness program

Refresher’s training – Once in a year or as & when system is upgraded.

ii. Technical Training:

Installation and configurations of CTS (including all functionalities and requirements) along with

all third party software

Management and Administration of CTS

Backup & Recovery Operations

Report writing/designing

Patches Testing and deployment practise

Troubleshooting

Management of Database

Data Dictionaries

All other aspects required for smooth implementation and maintenance of CTS software.

The Vendor/Bidder shall provide user training to optimal number of personnel identified by IDBI Bank on functional & operational aspects of the entire CTS. The Vendor/Bidder shall provide hands on training as per the User Training Plan. IDBI Bank will measure the effectiveness after the completion of the training. Training shall be of required duration, with a batch size as mutually agreed by the IDBI Bank and Vendor/Bidder. Training deliverables shall be:

User Training Plan

Training Material in English

On receipt of each deliverable, IDBI Bank will review each deliverable within agreed time frame.

4. SCOPE RELATED TO SERVICE

4.1. The Vendor shall provide technical support for the software application systems supplied under this

contract, and will have overall responsibility of the performance, functionality and operation of the systems

under this contract. On receipt of a problem/issue, the Vendor shall analyze the problem and resolve the

problem completely to the satisfaction of the Bank within predetermined time frame. The Vendor shall also

provide escalation matrix in respect of support and maintenance of the application software. The scope of

work is as below:


SYSTEM SOLUTION



The development of the system as mentioned in the scope.

Delivery of predefined deliverables as agreed.

The complete documentation –User Manual and Administrator Manual required for users. Context

sensitive help is required.

Maintenance and support of the software application systems during the contract period, which

includes implementation, post-implementation, warranty and maintenance periods. The coverage

shall be at least 97% uptime for 24 hours a day, 7 days a week.

Post-implementation on-site support should be provided by the vendor for warranty period of 1

year from the date of Go Live and smooth handover of the System. ( On – site support start date

will be based on mutual agreement between the vendor and the Bank).

On-site support by functional and Technical team of Vendor conversant/acquainted with the entire

CTS module. Bank may extend this support scope for further period, based on its requirements.

Migration of existing Archival & Signature System into New Archival &Signature Systems supplied by

the Bidder.

4.2. Environmental Setup & Configuration

Detailed documentation on system set up & configuration of UAT, Production (DC),Fallback (DR) and Near-

DR (if any) environments. Also provide documentation on detailed procedure for switching to fall back mode

in case of disaster/system down time and again switching back to normal production set up once systems

are made available.

4.3. Deliverables

Project Management Plan – The comprehensive Project Management Plan should include the following processes/procedures and time lines:

a. Project implementation Schedule The project implementation schedule can be redrawn /revised, if required, based on mutually

agreed terms and conditions between bank and Vendor.

Requirements Management process

Change Management process

Quality control /Testing Plan

Documentation Management process

Progress Reporting and distribution process

b. Product customization, implementation and Migration of Archival and Signature Systems.

c. Comprehensive System Configuration, Customization and testing documentation referred below, shall be delivered to IDBI Bank on commencement of the User Acceptance Testing (UAT) following the correction of any “Non Compliances".

i. Software Executable


SYSTEM SOLUTION



ii. Customized Software Source Code iii. Logical Data Base Design and Data Dictionary iv. The technical design document including

Solution Architecture Overview

Logical & Physical Data Base Design

System Interfaces design

Development Tools, API

System Performance Benchmarks (response times, etc.)

Persistency of the Network Connection for remote and dial-up users.

v. Application set-up & Configuration Manual

System configuration / set up parameters documentation

Documentation for Master data set up, product types mapping

Existing Data migration documentation

vi. Documentation for Validation /calibration tools

vii. Details of methodology for validation, parameters, data processing etc.

viii. User Manual for the entire CTS processes.

CTS Technical Manual

CTS Administration Manual

CTS User Manual

CTS Security Manual

ix. Test cases for User Acceptance Testing (UAT)

x. System Administration Manual

xi. A copy of the source code of the application customised for IDBI Bank shall be handed over

to the Bank. A copy of all subsequent updates to the source code shall also be handed over

to IDBI Bank after the release/Go Live.

4.4. Support System Maintenance & Support services will include the following activities.

a) Provide support in setting up Production, Disaster Recovery, Near-DR (if any), Development and

Test Environments. b) Post-implementation on-site support for 1 year from Go Live date and further support as

mentioned in Service Scope.

c) Centralised Cheque Truncation solution software problem fixes, maintenance/ upgrades

d) Software requests for Change shall be handled in the following manner.

Software changes/upgrades as regards to any statutory requirements or any other

requirement of RBI / NPCI should be provided by the Vendor/Bidder at the earliest

without any additional cost during the contract period.

End user specific functionality change or enhancement requests shall be assessed and

impact analysis shall be performed by the Vendor/Bidder.


SYSTEM SOLUTION



The Change Impact on schedule for implementation & efforts shall be agreed between

IDBI Bank & Vendor/Bidder on case-to-case basis.

Vendor shall be compensated for change requests implementation as per the mutually

agreed rate at the time of contract.

The Vendor shall provide technical and functional support for the proposed CTS and shall have overall

responsibility of the performance, functionality and operation of the CTS system.

5. WARRANTY

The Bidder/Vendor will provide 1 year warranty from the date of issuance of Acceptance Certificate. Any

defects/ bugs noticed in the implemented software / Cheque Truncation System / Document Management

System shall be reworked and/or replaced by the Bidder/Vendor with defect-free components free-of-cost.

Acceptance Certificate will be issued only after resolution of all issues raised within 3 months post Go Live

for all three grids and all types of sub member banks including all deliverables as demanded in the RFP.

5.1. Bidder/ Vendor should provide software patches/upgrades towards complying with all the statutory

and any other requirements from IDBI or RBI/ NPCI Clearing House (CH) as specified from time to time

during the Contract period, without any additional cost. The warranty period would start from the date of

issue of acceptance certificate

5.2. Post warranty the application will be covered under the AMC/ATS. As part of AMC/ATS the

Vendor/Bidder has to provide following service(s):

i. Vendor/Bidder has to maintain the source code and provide bug fixes for the defects / bugs

noticed in the application without any additional cost.

ii. All upgrades should be provided as part of AMC/ATS.

5.3. The Vendor/Bidder shall warrant that the Image based Centralised Cheque Truncation System (CTS),

implemented under the Contract is specifically designed and developed for IDBI and based on the most

recent and current techniques and complies with the specifications defined later on in the document.

5.4. IDBI shall notify the Vendor of any claims arising under this warranty. If the Vendor/Bidder, having

been notified, fails to remedy the defect(s) within a timeframe specified in the Service Level Requirements,

IDBI shall proceed to take such remedial action as may be necessary, at the Vendor’s/Bidder's risk and

expense and without prejudice to any other rights which IDBI may have against the Vendor under the

Contract or applicable laws or in equity.

6. POST WARRANTY SUPPORT / ANNUAL MAINTENANCE SUPPORT

6.1. Post Warranty support should cover the following: 6.1.1. Defects/Bugs fixes.

6.1.2. Application support (User support on functionality and technical aspect).

6.1.3. On site post-implementation support to CTS admin and IT team.


SYSTEM SOLUTION



6.1.4. Regulatory reports generation.

6.1.5. Changes / enhancements in CTS application due to new report/module requirements to

be implemented from time to time to meet the regulatory / statutory requirements.

6.1.6. Application Software version Upgrades.

7. SERVICE LEVEL EXPECTATIONS AND PENALTIES

7.1. Timeline and Penalty for delay in project implementation

i. The System should be delivered as per the schedule from date of placement of Order and

vendor should give a certificate that all modules have been deployed in the Bank’s servers.

Penalty will be applicable for late delivery of the customized software. 1% of the cost of the

software ( item A-1) will be deducted as penalty per week for failure to achieve the milestones

as indicated in the RFP. Maximum penalty would be 10% of item no. (A) in the commercial bid.

Bank reserves the right to cancel order at any time if the product is not delivered as per

scheduled delivery date and claim 10% cost of the software as penalty.

ii. However, notwithstanding the schedule, Bank reserves the right to cancel the order at any given

point of time, if vendor fails to meet any of the milestones. In the event of cancellation of order,

Bank will claim entire amount paid to vendor with interest (@18% pa simple) along with

additional 10% as penalty charge.

7.2. SLA for Software Support & Third Party Tools, if in use:

i. Any software bug identified by Bank/ vendor’s service engineer would have to be fixed within

the stipulated time depending upon the criticality of the issue. ii. Software support for any new platform should be available within six months.

Problem/Issue/Defect: This should be defined as any flaw within the software system which does not allow the end user to perform its regular operations as per the specifications / operational guidelines /functionality requirements in a stipulated timeframe.

Category Severity Problem Analysis

&Response

Timeframe for Resolution/

Workaround

(Inclusive of Response Time)

Problem/ Issue/

Defect

Critical 1 Hour 3 Hours

High 1Hour 8 Hours

Low 2Hours 24 Hours (One Day)

Any problems/Issues /Defects, reported by Users should be categorized based on severity as

follows:

Critical: When the System Operation is stopped/ halted.


SYSTEM SOLUTION



High: When the System Operation is stopped/ halted or system malfunctioning but for the same the

workaround is available.

Low: Minor irritants during operations.

7.3. For delay in service delivery during warranty and AMC period The CTS system has to be up and running for at least 97% of the time. The CTS is deemed to be up, if the users are able to log into the system and are able to fully execute all the functionalities of the system. The uptime shall be computed on a monthly basis. For every 1% reduction of uptime from the standard mentioned above during a month, there shall be a penalty of 1% of the ATS( ie. Item B of commercial bid) for every 1% of the downtime up to an uptime of 92%. If uptime goes below 92%, then no ATS will be paid for that particular month. Breach of Service levels consistently on part of the vendor may lead to invocation of Clause for “Termination for Default”. The penalty for downtime shall be calculated on monthly basis and recovered from the quarterly AMC

invoice, as follows:

Uptime (%) Penalty of (%) of monthly payment

>=97 0

>=96 and < 97 1

>=95 and < 96 2

>= 94 and < 95 3

>= 93 and < 94 4

>=92 and < 93 5

<92% No payment

Penalty amount will not exceed 5% of the invoice value for the specified invoice period. Penalties for non compliance of Service Level requirements during warranty period will be recovered from the first AMC Invoice.

8. RECOVERY OF PENALTIES

The purchaser may without prejudice to its right to effect recovery by any other method, deduct the amount

of penalty from any money belonging to the bidder in its hands (which includes the purchaser’s right to

claim such amount against bidder’s Bank Guarantee) or which may become due to the Bidder. Any such

recovery of penalty shall not in any way relieve the Bidder from any of its obligations to complete the

works/services or from any other obligations and liabilities under the Contract.

9. SYSTEM & SECURITY AUDIT

9.1. Before live implementation of the software solution in production system, the product may be

audited by Bank’s appointed Software Audit firm and /in house team.


SYSTEM SOLUTION



9.2. All audit points raised by the Software auditor should be addressed by the selected bidder without

any extra charge.

9.3. During warranty and ATS/AMC period, bidder need to comply with security and system audit

observation and remove the audit observation without any extra cost to Bank.

9.4. The solution should have built in security features and should be compliant with the requirements

of regulatory agencies.

9.5. It should have high level of reliability with particular emphasis on data integrity and security.

Authorized users to use the application if available on Internet / Intranet, generate logs and audit trails.

9.6. The data transfer through network lines should be encrypted and compressed. The solution should

have Barcode capability.

9.7. The Solution should not have any kind of hard coding of database user’s password in Application’s

executable/configuration files. Bank should be able to change database password periodically as per Bank’s

password policy standards.

10. SCHEDULE OF IMPLEMENTATION /ROLLOUT

10.1. The Vendor/Bidder shall implement the Service(s) as per the schedule specified below:

Stage Phase of the project Duration

1 Delivery of licences, DRG and SRS 30 days from the date of Purchase Order

2 System Configuration / Customization / Handover for User Acceptance Testing (UAT)

30 days from the Completion of Stage-1 or 60 days from the date of Purchase order, whichever is earlier

3 Go Live for all the 3 Grid center in phases 30 days from the Completion of Stage-2 or 90 days from the date of Purchase order, whichever is earlier

4 Issue of Acceptance Certificate On Satisfactory “Go live” as per Stage-3 ( refer note 2 given below)

Note:

1. The total project (all three stages) mentioned above should be completed within 90 days from the

date of Purchase Order.

2. Warranty Period of Contract shall be one year and will start from the date of the Acceptance

Certificate issued by IDBI Bank (i.e. after Go Live for all three Grids and completion of all

requirements specified in the RFP along with resolution of all the issues raised within 3 months of

Go – Live). 3. System Maintenance and Support services (ATS) period will be for 4 years after the expiry of 1-year

warranty period. 4. The ATS/ AMC contract shall be extendable, based on mutually agreed terms and conditions.


SYSTEM SOLUTION



SECTION – 5

1. TECHNICAL BID FORM

(To be included in Technical Bid Envelope)

Date: ………………..

The Deputy General Manager,

IT Department

IDBI Bank Limited

IDBI Tower, 18th floor, WTC Complex,


Dear Sir,

Reg. : RFP Supply and Implementation of Centralised Image Based Cheque Truncation

System (CTS) solution” (Ref. No. IDBI/PCell/RFP/2016-17/006)

After going through the Bid Documents, the receipt whereof is hereby duly acknowledged, we the

undersigned, unconditionally and irrevocably offer our services for System Integration in conformity with

the said Bid Documents.

If our Bid is accepted, we agree and undertake that, to deliver and commission the Services in accordance

with the delivery schedule specified in the schedule of requirements.

If our Bid is accepted, we will obtain bank guarantee for a sum equivalent to 15% (Fifteen percent) of the

Contract Price for the due performance and observance of the Contract, in the form and manner prescribed

by and to the satisfaction of IDBI Bank Limited (Bank).

We agree and undertake to abide by the bid terms of Bank including the rates quoted therein for the orders

awarded by Bank up to the period prescribed in the Bid, which shall be final and conclusive and remain

binding upon us.

Until a formal contract is finalized and executed, this Bid Documents, together with relevant documents as amended, modified, supplemented, revised, modified by addendum, etc., if any, at the sole discretion of Bank duly initialed/executed shall constitute a binding Contract between us.

We agree and undertake that, in competing for (and, if the Bid is accepted by you) the above contract, we will strictly observe the laws inter alia, in particular, against fraud and corruption in force in India namely


SYSTEM SOLUTION



“Prevention of Corruption Act, 1988” and similar laws and also strictly abide by and observe all applicable laws.

We agree and confirm that you are not bound to accept the lowest or any Bid you may receive and you also have the right to re-issue/re-commence the Bid. Any decision in this regard by you shall be final and binding on us.

We enclose a demand draft of Rs. ___________/ (Rupees _________________________ Only) as EMD for captioned RFP in favor of "IDBI Bank Limited" drawn on ____________, _________ Branch payable at Mumbai.

We understand that the EMD will be refunded after the Bidder signing the Contract and furnishing of the Performance Bank Guarantee in case of successful Bidder and within a period of 30 (Thirty ) days after the conclusion of the contract for unsuccessful Bidders. We have noted that Bid Security shall not carry any interest.

Dated this ……………………….. day of …………………….. 2016.

Sign

Name of the signatory

Designation

Company Seal.


SYSTEM SOLUTION



2. COMMERCIAL BID FORM

(To be printed on Vendors Letter Head)

RFP Ref :- IDBI/PCELL/RFP/2016-17/006

Items as per technical specifications provided in RFP (forming part of TCO)

Sr. No.

Item Description Qty. (a)

Unit Cost (In `) (b)

Total Cost. (In `) = a*b

1

Cost of Enterprise License of Centralised CTS Solution with One year Warranty Support (Covering all three CTS Grid Centres) including Signature and Archival System for IDBI Bank and its Client locations for Corporate and Sub-membership Business (PAN India Locations)

1

2 Cost of Installation, Implementation, Customisation, UAT and Migration as per Bank’s requirement at Common Primary and Common DR Centres.

1

3 Cost of Trainings (Functional & Technical – As per SOW) 1

4

Cost of Customization effort for future customisations, post GO Live (as per Man-days applicable across the contract period and post implementation - for evaluation purpose as 30 days)

30 Days

5 Post Implementation Support and Go Live, Onsite Support Charges for Techno-Functional resource for period of one year

1

6

Cost of Licenses for Third Party Software Tools (Primary and DR Sites) with one year warranty support, post Go Live (if required). (Item wise breakup list of third party SW Tools to provided separately)

1

A. Total

B. AMC @_____ % of above Sr. No. 1 (AMC Per year) for four years, post warranty Support.

4 Yrs.

C. AMC @ _____% of above Sr. No. 6 (AMC Per Year) for four years, post warranty Support.

4 Yrs.

Total amount (In figures) = (A + B + C) – (TCO)

Total amount (In Word) = (A + B + C) – (TCO)

Note: a) The value quoted in Sr. No.4 above for 30 days will be used for computing TCO. The per man-day rate

arrived will be used for future customization requirement during the contract period . b) The cost quoted for Sr. No. 5 & 6 will be considered as part of TCO for evaluation. However, the Bank

may / may not at its discretion, procure as per its requirement during the period of contract.

Terms & Conditions:


SYSTEM SOLUTION



1. Prices quoted should be exclusive of Sales Tax/ VAT/ Service Tax, as applicable.

2. Octroi / Entry Tax / Local Body Tax (LBT) as applicable, will be payable, at actual on submission of


3. Applicable taxes would be deducted at source, if any, as per prevailing rates.

We declare that all the terms & conditions as per the RFP are agreeable to us.

(Signature) Name of the signatory

Designation Date : Company Seal

Place:


SYSTEM SOLUTION



3. PRICE SCHEDULE - FORMAT

(To be included as part of the Commercial Bid)

1) Having perused the Bid Documents, the receipt of which is hereby duly acknowledged, we, the

undersigned, offer our services as vendor, in conformity with the said Bid Documents at rates

mentioned in the commercial bid.

2) Prices quoted are exclusive of Sales tax/ VAT/ Service tax , as applicable

3) Octroi / Entry Tax / Local Body Tax (LBT) as applicable, will be payable, at actual on submission of


4) When works are executed wholly or in part, which involves the bidder services, in such cases value of

such whole or part work will be taken into consideration for the purpose of calculating the bidder fees.

However, for any such works independently undertaken by Bank along with works under progress

where the bidder has no direct role or responsibility such value of work will not be eligible for bidder

fees.

5) Applicable taxes would be deducted by the Bank at source, if any, as per prevailing rates.

6) In case of discrepancy between unit price and total price, the unit price shall prevail.

7) In case of discrepancy between figures and words, the amount in words shall prevail.

8) The unit / total price of the equipments should be rounded off to the nearest rupee, in the price break

up sheet.

9) For the above, any decision of Bank, in this behalf shall be final, conclusive and binding on us

Sign


Designation

Company Seal.

Date :

Place:


SYSTEM SOLUTION



4. FORMAT OF POWER-OF-ATTORNEY

POWER OF ATTORNEY

(On Stamp Paper of relevant value)

Know all men by these presents, we _______________________ (name of the Bidder and its address) do

hereby appoint and authorize Shri _____________ (full name and residential address) who is presently

employed with us and holding the position of ____________________ as our attorney, to do in our name

and on our behalf, all such acts, deeds and things necessary in connection with or incidental to our proposal

for *●+, in response to the RFP ( Request for Proposal) floated by IDBI Bank Ltd (hereinafter referred to as

IDBI Bank), including signing and submission of all documents and providing information/responses to IDBI

Bank in all matters in connection with our Bid.

We hereby agree, declare and undertake that all the acts, deeds and things lawfully done by our said

attorney shall be construed as acts, deeds and things done, performed and executed by us and we hereby

agree to ratify and confirm all acts, deeds and things lawfully done by our said attorney pursuant to this

irrevocable Power of Attorney and that all acts, deeds and things done by our aforesaid attorney shall

always be deemed to have been done by us.

Dated this _____ day of ____________________ 2016

For

(Signature)

(Name, Designation and Address)

Accepted


SYSTEM SOLUTION



(Signature)

(Name, Title and Address of the Attorney)

Date:

Witnesses :

1)

(Name, Signature & Address)

2)

(Name, Signature & Address)

Note:

The mode of execution of the Power of Attorney should be in accordance with the procedure, if any,

laid down by the applicable law and the charter documents of the executants and when it is so

required the same should be under common seal affixed in accordance with the required procedure.

Also, wherever required, the Bidder should submit for verification the extract of the charter

documents and documents such as a resolution/power of attorney in favor of the Person executing

this Power of Attorney for the delegation of power hereunder on behalf of the Bidder.

In case the Application is signed by an authorized Director / Partner or Proprietor of the Applicant, a

certified copy of the appropriate resolution / document conveying such authority may be enclosed

in lieu of the Power of Attorney.


SYSTEM SOLUTION



5. FORMAT FOR UNCONDITIONAL ACCEPTANCE OF TERMS & CONDITIONS OF THE RFP

(To be submitted on the Company’s Letter Head)

To,

Deputy General Manager,

IT Department,

IDBI Bank Limited



RFP for “Supply and Implementation of Centralised Image Based Cheque Truncation System (CTS) solution” Ref :- IDBI/Pcell/RFP/16-17/006

This is to confirm that we unconditionally accept all the terms and conditions as mentioned in the RFP

floated by IDBI Bank Ltd. for the “Supply and Implementation of Centralised Image Based Cheque

Truncation System (CTS) solution”.

We are ready to provide a corporate license of CTS software application, which is independent and can be

deployed at Bank’s Premises anywhere in India and its Client locations for direct/in-direct Sub-membership

Business as well.

Sign


Designation

Company Seal.


SYSTEM SOLUTION



6. SELF DECLARATIONS

(Undertaking to be submitted on Bidder Company’s Letter Head)

To,


IT Department,

IDBI Bank Limited



Ref: RFP for Supply and Implementation of Centralised Image Based Cheque Truncation System (CTS)

solution - IDBI/Pcell/RFP/16-17/006

We, [] (name and designation) on behalf of [] having its registered office at [] have submitted a Bid

proposal to IDBI Bank for *●+ in response to the Request for Proposal (RFP) dated issued[] by IDBI Bank.

We are duly authorized persons to submit this undertaking

We have read and understood the aforesaid RFP and we hereby convey our absolute and unconditional

acceptance to the aforesaid RFP.

We do not have any business relationship with IDBI Bank including its directors and officers which may result

in any conflict of interest between us and IDBI Bank. We shall on occurrence of any such event immediately

inform the concerned authorities of the same

We have submitted our Bid in compliance with the specific requirements as mentioned in this RFP.

We have provided with all necessary information and details as required by IDBI Bank and shall provide with

such additional information’s may be required by IDBI Bank from time to time.

Neither we nor any of our employee/director has been barred from providing the Services nor are we in

negative list/blacklisted by any public sector banks, statutory or regulatory or investigative agencies in India

or abroad in the last 5 years.

There is no vigilance and / or court cases pending against us/company and no inquiry or investigation

pending against us from any statutory regulatory and / or investigation agency.

All the information furnished here in and as per the document submitted is true and accurate and nothing

has been concealed or tampered with. We have gone through all the conditions of Bid and are aware that

we would be liable to any punitive action in case of furnishing of false information / documents.


SYSTEM SOLUTION



We also undertake that, we were/are never involved in any legal case that may affect the solvency /

existence of our organization or in any other way that may affect capability to provide / continue the

services to bank.

It is further certified that we have not modified or deleted any text/matter in this RFP.

Dated this _____ day of ____________________ 2016

Sign


Designation

Company Seal.


SYSTEM SOLUTION



7. NON-DISCLOSURE AGREEMENT

(To be submitted by the Successful Bidder) On Rs.100/- stamp paper

This Non-Disclosure Agreement entered into between IDBI Bank Limited, a company incorporated and

registered under the Companies Act, 1956 (1 of 1956) and a banking company within the meaning of Section

5 (c) of the Banking Regulation Act, 1949 (10 of 1949) and having its registered office at IDBI Tower, WTC

Complex, Cuffe Parade, Mumbai – 400 005 (hereinafter called “the Purchaser/Bank” which expression shall

unless it be repugnant to the subject, context or meaning thereof be deemed to mean and include its

successors and assigns) of the ONE PART and ……………. (Name of Vendor) of …………………… (Please specify

the registered office of the Vendor) (Hereinafter called “the Vendor/Contractor” which expression shall

unless it be repugnant to the subject, context or meaning thereof shall be deemed to mean and include its

successors and permitted assignees) of the OTHER PART;

WHEREAS, the Bank has called for bids for engagement of Bidder for Supply and Implementation of

Centralised Image Based Cheque Truncation System (CTS) solution of the Bank. M/s………………………

(hereinafter referred to as "Bidder"), after going through the Bid Documents and being interested to act as

Vendor and provide the services for product / service / solution for IDBI Bank branches/offices/other

locations has submitted its bid hereafter referred to as the “Services”.

WHEREAS, the vendor is aware and confirms that the information, data, drawings and designs, and other

documents made available in the Bid Documents / the Contract and thereafter regarding the Services as

furnished by the vendor in their Request For Proposal or otherwise and all the Confidential Information

under the Bid Documents/the Contract is privileged and strictly confidential and/or proprietary to Bank,

NOW THEREFORE, in consideration of the foregoing, the vendor agrees to all of the following conditions, for

Bank, to grant the vendor specific access to Bank’s property/information and other data.

It is hereby agreed as under:

a) The parties agree that they shall hold in trust any Confidential Information received by either party, under this Contract, and the strictest of confidence shall be maintained in respect of such Confidential Information. The parties also agree and undertake to:

(i) maintain and use the Confidential Information only for the purposes of this Contract and only as permitted herein;

(ii) make copies as specifically authorized by the prior written consent of the other party and with the same confidential or proprietary notices as may be printed or displayed on the original;

(iii) restrict access and disclosure of confidential information to such of their employees, agents, vendors, and contractors strictly on a "need to know" basis, to maintain confidentiality of the Confidential Information disclosed to them in accordance with this clause; and


SYSTEM SOLUTION



(iv) treat Confidential Information as confidential for a period of five (5) years from the date of receipt. In the event of earlier termination of this Contract, the Parties hereby agree to maintain the confidentiality of the Confidential Information for a further period of [two (2)] years from the date of such termination.

b) Confidential Information in oral form must be identified as confidential at the time of disclosure and confirmed as such in writing within 30 days of such disclosure. Confidential Information does not include information which:

(i) the recipient knew or had in its possession, prior to disclosure, without limitation on its confidentiality;

(ii) is independently developed by the recipient without breach of this Contract;

(iii) is the public domain;

(iv) is received from a third party not subject to the obligation of confidentiality with respect to such information;

(v) is released from confidentiality with the prior written consent of the other party.

The recipient shall have the burden of proving hereinabove are applicable to the information in the possession of the recipient.

c) Notwithstanding the foregoing, the parties acknowledge that the nature of the Services to be performed under this Contract may require the Bidder’s personnel to be present on premises of Bank or may require the Bidder’s personnel to have access to computer networks and databases of Bank while on or off premises of Bank. It is understood that it would be impractical for Bank to monitor all information made available to the Bidder’s personnel under such circumstances and to provide notice to the Bidder’s of the confidentiality of all such information. Therefore, the Bidder agrees and undertakes that any technical or business or other information of Bank that the Bidder’s personnel, or agents acquire while on Bank premises, or through access to Bank computer systems or databases while on or off Bank premises, shall be deemed Confidential Information.

d) Confidential Information shall at all times remain the sole and exclusive property of the disclosing party. Upon termination of this Contract, confidential information shall be returned to the disclosing party or destroyed, if incapable of return. The destruction shall be witnessed and so recorded, in writing, by an authorised representative of each of the parties. Nothing contained herein shall in any manner impair or affect rights of Bank in respect of the Confidential Information.


SYSTEM SOLUTION



e) In the event that any of the parties hereto becomes legally compelled to disclose any Confidential Information, such party shall give sufficient notice to the other party to enable the other party to prevent or minimize to the extent possible, such disclosure. Neither party shall disclose to a third party any Confidential Information or the contents of this Contract without the prior written consent of the other party. The obligations of this Clause shall be satisfied by handling Confidential Information with the same degree of care, which the receiving party applies to its own similar confidential information but in no event less than reasonable care. The obligations of this clause shall survive the expiration, cancellation or termination of this Contract.

f) The provisions herein above shall survive termination of the Contract.

Authorised Signatory

Name :

Designation :

Office Seal :

Place :

Date :

Accepted –

Bank


SYSTEM SOLUTION



8. CONTRACT FORM

(To be submitted by the Successful Bidder)

THIS AGREEMENT made at………………… the ………day of ……………………. 2016 between IDBI BANK LIMITED, a

company registered under the Companies Act, 1956 (1 of 1956) and a banking company within the meaning

of Section 5 (c) of the Banking Regulation Act, 1949 (10 of 1949) and having its registered office at IDBI

Tower, WTC Complex, Cuffe Parade, Mumbai – 400 005 (hereinafter called “the Purchaser” which

expression shall unless it be repugnant to the subject, context or meaning thereof shall be deemed to mean

and include its successors and assigns) of the ONE PART and ……………. (Name of Successful Bidder) of

…………………… (Please specify the registered office of the Successful Bidder) (Hereinafter called “the Vendor”

which expression shall unless it be repugnant to the subject, context or meaning thereof shall be deemed to

mean and include its successors) of the OTHER PART;

The Purchaser and Vendor are hereinafter collectively referred to as "Parties" and individually as Party-

WHEREAS the Purchaser vide RFP No. _____ dated ______ (the RFP) invited bids for certain Services

viz………………………………. (Brief Description of Services) and has accepted a bid by the Vendor for rendering of

the Services for the sum of ……………………… (Contract Price in Words and Figures) (Hereinafter called “the

Contract Price”).Please refer Section-5 of RFP.

NOW THIS AGREEEMENT WITNESSETH AND IT IS HEREBY AGREED BY AND BETWEEN THE PARTIES HERETO

AS FOLLOWS:

1) In this Agreement words and expressions shall have the same meanings as are respectively assigned to

them in the RFP/Conditions of Contract referred to.

2) The signed original copy of the RFP submitted by the contractor with the purchaser shall form an

integral part of this Contract Form.

a. The parties hereto by way of abundant precaution do hereby agree, admit and declare that all

the contractors representations, warranties and undertakings recorded in the RFP shall be

deemed to be incorporated and adopted herein by reference to constitute and form an integral

part of this Contract Form.

b. Each of the representations, warranties and undertakings of the Contractor contained in the RFP

shall be deemed to have been made as of the date hereof.

3) In consideration of the payments to be made by the Purchaser to the Contractor as hereinafter

mentioned, the Contractor hereby agrees and covenants with the Purchaser to provide/render the


SYSTEM SOLUTION



Services and to remedy defects, if any therein, strictly in conformity in all respects with the provisions of

the Contract.

4) The Purchaser hereby agrees and covenants to pay the Contractor in consideration of the rendering of

the Services, furnish necessary undertakings, guarantees and also to remedy defects, if any therein, the

Contract price or such other sum as may become payable under the provisions of the Contract at the

times and in the manner prescribed by the Contract.

IN WITNESS WHEREOF the parties hereto have caused this Agreement to be executed on the day, month

and year first above written.

Signed and Delivered by the within named

Signature :

Name :

Date : ..........................

IN THE PRESENCE OF

1. Signature

Name : .................................

Address : .................................

2. Signature

Name : .................................

Address : .................................

Signed and Delivered by ..................................

the within named

M/s. ..................................

..................................

Date : .......................

IN THE PRESENCE OF :

1. Signature

Name : .................................

Address : .................................

2. Signature

Name : .................................

Address : .................................


SYSTEM SOLUTION



9. ACCEPTANCE CERTIFICATE

Ref. No. Date:

M/s. ( Name of the Successful Bidder)

Ref : RFP _____________________________________

Sub: Certificate of Acceptance of Centralised CTS Solution

1. This is to certify that the Services / CTS solutions as detailed below have been successfully completed

(subject to remarks in para No.2)* in accordance with the Agreement / RFP. The solution has been

implemented successfully and the performance of the solution is satisfactory.

Date of completion of UAT: ____________

Date of Go – Live: ____________

2. Details of services not yet supplied :

Sno Description of issues

( Refer explanatory

notes)

Issue reported

date &time

Resolution - date

& time

Hrs. Delay in

Resolution

time

3. The Contractor has fulfilled his contractual obligations satisfactorily*

4. The Contractor has failed to fulfil his contractual obligations with regard to the following*: (a) Issues related to Western Grid (b) Issues related to Southern Grid (c) Issues related to Northern Grid

Signature: ___________________

Name : ___________________

Designation _________

Explanatory notes for filing up the certificates:

(* strike out whichever is not applicable)

1. He has adhered to the time schedule specified in the contract in implementation of services pursuant to

specifications.

2. He has commissioned the services in time i.e., within the period specified in the RFP from the date of

intimation by IDBI in respect of the Implementation of the Services.

3. Training of personnel has been done by the Vendor/Bidder as specified in the Contract/Agreement.

4. In the event of Manuals having not been supplied or Implementation of CTS been delayed on account of the Vendor/Bidder, the extent of delay should always be mentioned.


SYSTEM SOLUTION



10. PERFORMANCE BANK GUARANTEE

(To be submitted by the Successful Bidder separately for warranty period and AMC period)

GUARANTEE FOR PERFORMANCE OF CONTRACT

THIS GUARANTEE AGREEMENT executed at ___________ this ________ day of _____________ Two

Thousand Sixteen

BY

______________________ Bank, a body corporate constituted under _______________, having its

Registered Office/ Head Office at ______________, and a Branch Office at

_____________________________________________________ (hereinafter referred to as “the

Guarantor”, which expression shall, unless it be repugnant to the subject, meaning or context thereof, be

deemed to mean and include its successors and assigns)

IN FAVOUR OF:

IDBI BANK LIMITED, a company registered under the Companies Act, 1956 (1 of 1956) and a banking

company within the meaning of Section 5 (c) of the Banking Regulation Act, 1949 (10 of 1949) and having its

registered office at IDBI Tower, WTC Complex, Cuffe Parade, Mumbai – 400 005 and having its Branch Office

amongst other places (hereinafter referred to as “Bank” which expression shall unless it be repugnant to the

subject, meaning or context thereof, be deemed to mean and include its successors and assigns),

1. WHEREAS, Bank vide RFP No. ___ dated ___________called for the bids for engagement of Vendor for

Supply and Implementation of Centralised Image Based Cheque Truncation System (CTS) solution.

M/s……………………… have been appointed as the Vendor (hereinafter referred to as "Vendor") and

accordingly has entered into Contract with Bank subject to the terms and conditions contained in the

said documents and the Vendor has duly confirmed the same.

2. AND WHEREAS pursuant to the Bid Document, the Contract form, annexure, , Forms and the other

related documents (hereinafter collectively referred to as “the said documents”, the Bank has agreed to

avail from M/s……………………. and M/s……………………………. has agreed to provide to the Bank

…………………. , more particularly described in the Schedule/Annexure to the said documents (hereinafter

collectively referred to as “the Services”), subject to payment of the Contract price as stated in the said

documents and also subject to the terms, conditions, covenants, provisions and stipulations contained

the said documents. The Vendor has also furnished indemnity deed dated [] and Non-Disclosure

Agreement dated [] and as such is bound by the same.

3. AND WHEREAS the Vendor has duly signed the said documents.


SYSTEM SOLUTION



4. AND WHEREAS in terms of the Contract, the Vendor has agreed to provide the Services and to procure

an unconditional and irrevocable performance bank guarantee, in favor of the Bank, from a bank

acceptable to the Bank for securing ………… ………… ………… ………… ……………………. towards faithful

observance and performance by the Vendor of the terms, conditions, covenants, stipulations,

provisions of the Contract/the said documents.

5. AND WHEREAS at the request of the Vendor, the Guarantor has agreed to guarantee the Bank, payment

of the 15% of the Contract Price* amounting to …………………………..(in words) towards faithful

observance and performance by the Vendor of the terms of the contract and the said documents.

NOW THEREFORE THIS AGREEMENT WITNESSETH AS FOLLOWS:

In consideration of the above premises, the Guarantor hereby unconditionally, absolutely and irrevocably guarantees to the Bank as follows: 1. The Guarantor hereby guarantees and undertakes to pay, on demand, to the Bank at its office at

Mumbai forthwith, the ………………………………………. or any part thereof, as the case may be, as aforesaid due to the Bank from the Vendor , towards any loss, costs, damages, etc. suffered by the Bank on account of default of the vendor in the faithful observance and performance of the terms, conditions, covenants, stipulations, provisions of the Contract, without any demur, reservation, contest, recourse or protest or without any reference to the vendor. Any such demand or claim made by the Bank, on the Guarantor shall be final, conclusive and binding notwithstanding any difference or any dispute between the Bank and the vendor or any dispute between the Bank and the vendor pending before any Court, Tribunal, Arbitrator, or any other authority.

2. The Guarantor agrees and undertakes not to revoke this Guarantee during the currency of these presents, without the previous written consent of the Bank and further agrees that the Guarantee herein contained shall continue to be enforceable until and unless it is discharged earlier by the Bank, in writing.

3. The Bank shall be the sole judge to decide whether the vendor has failed to perform the terms of the Contract for providing the Services by the vendor to the Bank, and on account of the said failure what amount has become payable by the vendor to the Bank under this Guarantee. The decision of the Bank in this behalf shall be final, conclusive and binding on the Guarantor and the Guarantor shall not be entitled to demand the Bank to establish its claim under this Guarantee but shall pay the sums demanded without any objection, whatsoever.

4. To give effect to this Guarantee, the Bank, may act as though the Guarantor was the principal debtor to the Bank.

5. The liability of the Guarantor, under this Guarantee shall not be affected by

5.1. any change in the constitution or winding up of the vendor or any absorption, merger or

amalgamation of the Vendor with any other company, corporation or concern; or


SYSTEM SOLUTION



5.2. any change in the management of the Vendor or takeover of the management of the vendor by

the Government or by any other authority; or

5.3. acquisition or nationalization of the Vendor and/or of any of its undertaking(s) pursuant to any

law; or

5.4. any change in the constitution of Bank/Vendor; or

5.5. any change in the set up of the Guarantor which may be by way of change in the constitution,

winding up, voluntary or otherwise, absorption, merger or amalgamation or otherwise; or

5.6. the absence or deficiency of powers on the part of the Guarantor to give Guarantees and/or

Indemnities or any irregularity in the exercise of such powers.

6. Notwithstanding anything contained hereinabove, the liability of the Guarantor hereunder shall not

exceed the rupee equivalent of ………………………………………. (In words) being 15% of the ____ Contract

Price*.

7. This Guarantee will expire on _______________. Any demand or claim under this Guarantee must be

received by the Guarantor by ______________ and if no such demand or claim has been received by the

Guarantor by the date mentioned as aforesaid, then all the rights of the Bank under this Guarantee shall

cease.

8. For all purposes connected with this Guarantee and in respect of all disputes and differences under or in

respect of these presents or arising there from the courts of Bombay city/ Mumbai city where the Bank

has its Registered Office shall alone have jurisdiction to the exclusion of all other courts.

IN WITNESS WHEREOF the Guarantor has caused these presents to be executed on the day, month and year

first herein above written as hereinafter appearing.

SIGNED AND DELIVERED BY

the within named Guarantor,

__________________________,

by the hand of Shri.__________,

its authorized official.

Note :

*Contract price for the purpose of warranty period shall be item A - 1 + A- 6 (if applicable) of the

Final commercial bid

*Contract price for the purpose of AMC period shall be item B & C (if applicable), of the final

Commercial bid.


SYSTEM SOLUTION



11. DEED OF INDEMNITY

(To be submitted by the Successful Bidder) On Rs. 500/- Stamp Paper

This Deed of Indemnity executed at Mumbai on the ______ day of _______ by

________________________________________<insert name of the Successful Bidder> (hereinafter

referred to as “the Obligor” which expression shall unless it be repugnant to the context, subject or meaning

thereof, shall be deemed to mean and include successors and permitted assigns);

IN FAVOUR OF

IDBI Bank Limited, a company registered and incorporated under the Companies Act, 1956 (1 of

1956) and a banking company within the meaning of section 5 (c) of the Banking Regulation Act, 1949 (10 of

1949) having its registered office at IDBI Tower, WTC Complex, Cuffe Parade, Colaba, Mumbai – 400 005

(hereinafter referred to as “Bank” which expression shall, unless it be repugnant to the subject or context or

meaning thereof, be deemed to mean and include its successors and assigns)

Now, the Bank and Successful Bidder wherever the context so permits, shall hereinafter collectively refer to

as the “Parties” and individually as a “Party”.

WHEREAS

1) The Obligor has

a) offered to supply of product / service / solution & provide / carry out their commissioning for

existing and proposed new branches /offices/ other locations of IDBI Bank (“Services”) as

inclusively stated under sections Service Level Expectations and Specifications Systems &

Solutions;

b) Represented and warranted that they have obtained all permissions, consents, licenses,

registrations, confirmations, approvals from all authorities, both regulatory and non-regulatory,

including statutory or otherwise, local, municipal, governmental, quasi governmental, as are

required under Applicable Laws for executing the Services to the Bank and also represented and

covenanted that all above approvals shall remain in force during contract period;

c) Represented and warranted that the aforesaid Services offered to Bank do not violate any

provisions of the applicable laws, regulations or guidelines including legal and environmental. In

case there is any violation of any law, rules or regulation, which is capable of being remedied the

same will be got remedied immediately to the satisfaction of Bank;

d) Represented and warranted that they are authorized and legally eligible and otherwise entitled

and competent to enter into such contract(s) with Bank;


SYSTEM SOLUTION



2) Bank, relying and based on the aforesaid representations and warranties of the Obligor, has agreed to

avail the services of the Obligor on the terms and conditions contained in its Contract dated

____________________ (the Contract) with the Obligor;

3) One of the conditions of the aforesaid Contract is that the Obligor is required to furnish an indemnity

in favor of Bank indemnifying the latter against any loss, damages or claims arising out of any

violations of the applicable laws, regulations, guidelines during the execution of its services to Bank

over the contract period as also for breach committed by the Obligor on account of misconduct,

omission and negligence by the Obligor.

4) In pursuance thereof, the Obligor has agreed to furnish an indemnity in the form and manner and to

the satisfaction of Bank as hereinafter appearing;

NOW THIS DEED WITNESSETH AS UNDER:

In consideration of Bank having agreed to award the aforesaid contract to the Obligor, more

particularly described and stated in the aforesaid Contract, the Obligor do hereby agree and undertake that:

1. The Obligor shall, at all times hereinafter, save and keep harmless and indemnified Bank, including its

respective directors, officers, and employees and keep them indemnified from and against any claim,

demand, losses, liabilities or expenses of any nature and kind whatsoever and by whomsoever made in

respect of the said contract and any damage caused from and against all suits and other actions that

may be instituted taken or preferred against Bank by whomsoever and all losses, damages, costs,

charges and expenses that Bank may incur by reason of any claim made by any claimant for any reason

whatsoever or by anybody claiming under them or otherwise for any losses, damages or claims arising

out of all kinds of accidents, destruction, deliberate or otherwise, direct or indirect, from those arising

out of violation of applicable laws, regulations, guidelines and also from the environmental damages, if

any, which may occur during the contract period. However, the liability of the Obligor shall not exceed

the contract price / bid price as stated in the aforesaid Agreement /Contract during the contract period.

2. The Obligor further agrees and undertakes that the Obligor shall, during the Contract period, ensure

that all the permissions, authorizations, consents are obtained from the local and/or municipal,

statutory, regulatory and/or governmental authorities, as may be required under the applicable laws,

regulations, guidelines, orders framed or issued by any appropriate authorities.

3. The Obligor further agrees to provide complete documentation of all sub-systems, operating systems,

systems software, utility software and other software, they are having. The Obligor shall also provide licensed software for all software services, whether developed by it or acquired from others for performing the obligations under the Contract. The Obligor shall also indemnify and keep indemnified IDBI against any levies / penalties / claims / demands litigations, suits, actions, judgments, and or otherwise ion account of any default and or breach and or otherwise in this regard.


SYSTEM SOLUTION



4. If any additional approval, consent or permission is required by the Obligor to execute and perform the Contract during the currency of the Contract, they shall procure the same and/or comply with the conditions stipulated by the concerned authorities without any delay.

5. The obligations of the Obligor herein are irrevocable, absolute and unconditional, in each case irrespective of the value, genuineness, validity, regularity or enforceability of the aforesaid Contractor the insolvency, bankruptcy, re-organization, dissolution, liquidation or change in ownership of Bank or Obligor or any other circumstance whatsoever which might otherwise constitute a discharge of or defense to an indemnifier.

6. The obligations of the Obligor under this deed shall not be affected by any act, omission, matter or thing which, would reduce, release or prejudice the Obligor from any of the indemnified obligations under this indemnity or prejudice or diminish the indemnified obligations in whole or in part, including in law, equity or contract (whether or not known to it, or to Bank).

7. This indemnity shall survive the aforesaid Contract.

8. Any notice, request or other communication to be given or made under this indemnity shall be in writing addressed to either party at the address stated in the aforesaid Contract and or as stated above.

9. This indemnity shall be governed by, and construed in accordance with, the laws of India. The Obligor irrevocably agrees that any legal action, suit or proceedings arising out of or relating to any this indemnity may be brought in the Courts/Tribunals at Mumbai. Final judgment against the Obligor in any such action, suit or proceeding shall be conclusive and may be enforced in any other jurisdiction, by suit on the judgment, a certified copy of which shall be conclusive evidence of the judgment, or in any other manner provided by law. By the execution of this indemnity, the Obligor irrevocably submits to the exclusive jurisdiction of such Court/Tribunal in any such action, suit or proceeding.

10. Bank may assign or transfer all or any part of its interest herein to any other person. Obligor shall not assign or transfer any of its rights or obligations under this indemnity, except with the prior written consent of the Bank.

The words and expressions not specifically defined shall have the same meanings as are respectively assigned to

them in the Bid Document.

IN WITNESS WHEREOF the Obligor has signed these presents on the day, month and year first above

written.

Signed and Delivered on behalf of ) ( ___________________ ) by the hand of ___________________,)

_________, the authorized official )

of the Obligor )


SYSTEM SOLUTION



12. SERVICE LEVEL AGREEMENT

IDBI/PCell/RFP/2016-17/006 Service Level definition and measurement

a) Timeline and Penalty for delay in project implementation

i. The System should be delivered as per the schedule from date of placement of Order and

vendor should give a certificate that all modules have been deployed in the Bank’s servers.

Penalty will be applicable for late delivery of the customized software. 1% of the cost of the

software will be deducted as penalty per week for failure to achieve the milestones as indicated

in the RFP. Maximum penalty would be 10% of item no. (i) in commercial bid. Bank reserves the

right to cancel order at any time if the product is not delivered as per scheduled delivery date

and claim 10% cost of the software as penalty.

ii. However, notwithstanding the schedule, Bank reserves the right to cancel the order at any given

point of time, if vendor fails to meet any of the milestones. In the event of cancellation of order,

Bank will claim entire amount paid to vendor with interest (@18% pa simple) along with

additional 10% as penalty charge.

iii. The Purchaser may without prejudice to its right to effect recovery by any other method, deduct

the amount of Penalty from any money belonging to the Bidder in its hands (which includes the

Purchaser’s right to claim such amount against Bidder’s Bank Guarantee) or which may become

due to the Bidder. Any such recovery of penalty shall not in any way relieve the Bidder from any

of its obligations to complete the works / Services or from any other obligations and liabilities

under the Contract.

b) SLA for Software Support& Third Party Tools, if in use:

i. Any software bug identified by Bank/ vendor’s service engineer would have to be fixed within

the stipulated time depending upon the criticality of the issue.

ii. Software support for any new platform should be available within six months.

Problem/Issue/Defect: This should be defined as any flaw within the software system which does

not allow the end user to perform its regular operations as per the specifications / operational

guidelines /functionality requirements in a stipulated timeframe.

Sr. No. Category Severity Problem Analysis

&Response

Timeframe for Resolution/

Workaround

(Inclusive of Response Time)

1 Problem/ Issue/

Defect

Critical 1 Hour 3 Hours

High 1Hour 8 Hours

Low 2Hours 24 Hours (One Day)

Any problems/Issues /Defects, reported by Users should be categorized based on severity as

follows:

Critical: When the System Operation is stopped/ halted.


SYSTEM SOLUTION



High: When the System Operation is stopped/ halted or system malfunctioning but for the same the

workaround is available.

Low: Minor irritants during operations.

c) Timeline and Penalty for delay in service delivery during warranty and AMC period:

i. The CTS system has to be up and running for at least 97% of the time. The CTS is deemed to be

up, if the users are able to log into the system and are able to fully execute all the functionalities

of the system.

ii. Penalty for non compliance of SLA will be accumulated and adjusted/ recovered from the 1st

AMC Invoice.

iii. The uptime shall be computed on a monthly basis. For every 1% less than the standard

mentioned above in a month, there shall be a penalty of 1% of the ATS for every 1% of the

downtime up to an uptime of 92%. If uptime goes below 92%, then no ATS will be paid for that

particular month.

iv. Penalty amount will be mutually agreed between vendor & IDBI and it will not exceed 5% of the

invoice value for the specified invoice period. If uptime for any month is less than 92%, IDBI

Bank will not make any payment for that month.

v. Breach of Service levels consistently on part of the vendor may lead to invocation of Clause for

“Termination for Default”.

vi. The percentage uptime shall be calculated on monthly basis as follows:

Uptime (%) Penalty of (%) of monthly payment

>=97 0

>=96 and < 97 1

>=95 and < 96 2

>= 94 and < 95 3

>= 93 and < 94 4

>=92 and < 93 5

<92% No payment

Authorized Signatory: Name: Designation: Company Seal: Place:

Date:

Accepted –

Bank


SYSTEM SOLUTION



13. LETTER FOR REFUND OF EMD

(To be submitted by all the bidders)

Date :


IT Department,

IDBI Bank Limited

5th Floor, Mafatlal Centre,

Nariman Point,

Mumbai – 400 021.,

We ____________(Company Name) had participated in the RFP Supply and Implementation of Centralised

Image Based Cheque Truncation System (CTS) solution for IDBI branches and are an unsuccessful bidder.

We ______________ (Company Name) had participated in the RFP for Supply and Implementation of

Centralised Image Based Cheque Truncation System (CTS) solution for IDBI Branches and being a successful

bidder, we have submitted all the legal Documents.

Kindly refund the EMD submitted for participation. Details of EMD submitted are as follows

Sr. No. DD No & date Drawn on (Bank Name ) Amount ( Rs)

Bank details to which the money needs to be credited via NEFT are as follows

1. 1 Name of the Bank with Branch

2. 3 Account Type

3. 4 Account Title

4. 5 Account Number

5. 6 IFSC Code

Sign


Designation

Company Seal.


SYSTEM SOLUTION



SECTION – 6

1. FUNCTIONALITY AND TECHNICAL SPECIFICATIONS

The Bank proposes to procure Enterprise wide licence for implementing consolidated/centralised web-

based CTS Solution, which will handle CTS clearing load of all three CTS-Grid regions (Southern, Western and

Northern). The application will be implemented in web mode with role based access to users located at

various Branches/RACs/CCUs/Offices and also Bank’s Clients (Corporate and direct/in-direct Sub-Member

Banks). There should not be any restriction on number of user licenses for any office/subsidiaries of the

Bank as well as its Corporate or Sub-Member Clients.

The CTS is expected to support a broad range of clearing products taking into account present and future

requirements. The objective is to identify and finalize the functional requirements for CTS by the Bank.

The functionalities mentioned are grouped under the following categories:

a) Vital - The functionality is mandatory and should be available in Core product of the CTS Application.

b) Desired - It is required to facilitate enhanced or add-on features that is preferable, however its absence

will not hamper the functioning of CTS Application.

Prospective bidders are required to submit their responses against each functionality in the column “Bidder

Response” as indicated below:

A -If the functionality is Readily Available in the Core product.

C - If the functionality will be delivered after Customisation as part of the product.

NC – If the functionality is Unavailable in the Core product and cannot be customised.

The Scoring will be as per following Matrix:

Readily Available-(A) Unavailable

Customisable- (C) Non-Customisable – (NC)

Vital 4 2 0

Desirable 2 1 0

All the requirements are listed under Functional and Technical Requirements. Requirements listed in the

following sections are not exhaustive and complete in all respects and may undergo change during

preparation of “Requirement Document”. Certain requirements may be implicitly available in the product

sought and hence might have been excluded from the Requirement List. Successful Bidder is required to

offer the latest version of the product available and make necessary customisations as may be required after

preparation of Requirement Document.


SYSTEM SOLUTION



Compliance should be submitted as per each and every line item mentioned in the table below.

1. Functional Requirements

(Response as A, C, NC in the Vendor Response Column)

Sr. Functionality Vital / Desirable

Max. Score

Vendor’s Response (A/C/NC)

Marks scored

1 Systems should conform to the requirements of the IT Act 2008 and the Negotiable Instruments (Amendments & Miscellaneous Provisions) Act 2002 for recognition of images as valid instruments for payment by the Drawee Banks and all other applicable CTS related Act.

Vital 4

2 Bidder has to sign ESCROW arrangement with the Bank/ ESCROW Agent for the safe depositing of the complete source code being supplied along with customisations carried out in the software as per Bank’s requirements. Also, to maintain the currency of the version by regularly updating the same with the related upgrades/fixes/patches etc.

Vital 4

3 The Bidder should provide Centralised CTS Solution to host Common CTS for all three Grids (Northern, Southern and Western) at Common Primary, Common DR and Common NDR (if any). The Bidder should also provide requirements for Hardware specifications/ recommendations. However, all third party tools for hosting Centralised CTS software solution at Common Primary, Common DR and Common NDR (if any) are to be provided by the Bidder.

Vital 4

4 The proposed CTS Solution should have capability of handling Bank’s as well as all types of Sub-member Client’s clearing (Direct / In-direct) for all three Grid regions separately without any technical limitations or dependency from Common Primary, Common DR and Common-NDR (if any).

Vital 4


SYSTEM SOLUTION




Max. Score


Marks scored

5 Provision for Online & Offline Solution for Sub-Member Banks to handle their clearing independently at their Offices/Locations. Secured channel for System Access and transferring files will be provided by the Bank/Sub-member Banks. System should have capability to handle Segregation and also to provide proper authentication mechanism so that Direct or In-direct Sub-Member Banks or Corporate Clients can process all types of clearing (Outward, Inward, Extension and both types of Returns Clearing) at their end by using the CTS Solution either in Online or Off-line mode.

Vital 4

6 System should have capability for proper segregation of the Bank’s/Corporate Client’s/Sub-Member Bank’s (All types) instruments. All types of configuration changes to activate/de-activate of Corporate Clients and Sub-Member Banks under respective grid region should be menu driven.

Vital 4

7 The point of Physical Instrument truncation could be either at the Branch / Regional Processing Units (RPUs) / Centralised Clearing Units (CCUs)/ Corporate Clients / Sub-Member Banks and their Branches. Bank may adopt a hybrid model (cluster or de-centralised model) for capturing images of Instrument from various locations. The solution need to be flexible enough to handle the same.

Vital 4

8 System should be capable of creating multiple clearing types to suit Bank’s/Corporate Clients/Sub-Member Banks (All types) clearing requirements to route the instrument and transaction type level and maintain separate settlement Ledgers and general ledger interface at various clearing types.

Vital 4


SYSTEM SOLUTION




Max. Score


Marks scored

9 The system proposed shall support multiple sessions for the four legs of clearing process - inward clearing, inward return, outward clearing and outward return along with extension as well as Blockage handling. Must be compatible with the RBI / NPCI Clearing House (CH), Clearing House Interface (CHI) system and the core banking software of IDBI Bank as well as its Clients (Corporate and Sub-Member Banks).

Vital 4

10 The product should be capable of functioning as a stand-alone solution.

Vital 4

11 System should be compatible to handle all Cheque Scanning devices available with the major manufacturer, at present and capable to integrate with all types of Operating Systems. The Bidder has to integrate all the scanners on all desktop versions available within the Bank/Branches/Clients. In case, Bank intends to purchase new Cheque Scanners then, Bidder has to do the integration without any additional cost during the contract period (Warranty & AMC). Bank will ensure to provide proper technical clarifications / APIs to the Bidder for integration.

Vital 4

12 System should be capable for processing/segregating Centralised Grid clearing as well as CTS Grid wise clearing for all three existing Grids (Northern, Western and Southern) and any other new Grids that will be introduced in future, as per regulatory directions.

Vital 4

13 System should be capable of handling minimum 50,000 instruments per hour during Data Entry and Verification Processing, simultaneously across all grid centres. However, System should also be capable for minimum 70,000 instruments per hour for Outward Clearing Files(CXF/CIBF) generation in the specified format of RBI/NPCI.

Vital 4

14 System should prioritise and process the clearing for all three grids in parallel, there should not be any kind of limitation or restriction in the solution for sequence processing of Grid clearing as all existing/present three grids clearing are independent of each other and they have their own presentation timings.

Vital 4


SYSTEM SOLUTION




Max. Score


Marks scored

15 System should have the capability of capturing/ processing images of the instruments along with deposit Slips and should be able to capture multiple branch details at Bank’s Branches/ CCUs / Corporate Clients / Sub-Member Banks/Branches.

Vital 4

16 Provision for capturing batch wise/ type wise clearing (CTS / Non-CTS / Special Clearing / MMS) for the following cases: a. Cheques Only b. Cheques with Slip (Product Wise) c. Marking Paper to Follow (P2F) batches at

time of scanning itself. d. Capturing MMS (Mandate Management

Scanning) instruments as per Bank’s requirement.

Vital 4

17 Facilities of defining touch points to integrate with the solution for processing Cheque Truncation. The touch points could be Kiosks, Instrument Drop machines, ATMs having Cheque Truncation capabilities, Lock Boxes, Remote Deposit Capture (RDC),Handhold devices (Mobiles/Tablets) etc.

Vital 4

18 The Reject repair, Balancing and Validation work shall be distributed and shall not be restricted to a single workstation per Grid location either at Bank’s or Corporate Clients or Sub-Member Banks level.

Vital 4

19 Shall automatically do load balancing by allocating jobs to various workstations keeping a tab on volumes processed during the day.

Vital 4

20 Shall have the seamless integration to the core banking system in all the legs of clearing and should provide support for multiple core banking system interface to suite the existing Central system.

Vital 4

21 Should have provision to generate posting files for all types of clearing as per multiple requirements of Bank / Corporate Client and Sub-Member Banks. Provision to create multiple posting files templates and to tag Corporate Clients / Sub-Member Banks through menu driven process.

Vital 4


SYSTEM SOLUTION




Max. Score


Marks scored

22 Should provide provision for outward posting files in different levels and segregation should happen at point of capture itself, depending on Bank’s / Corporate Clients / Sub-Member Bank’s requirement:

Cheque Wise

Deposit Slip wise

Account Wise etc.

Vital 4

23 Complete reconciliation up to transaction level and summarized based on clearing types and the clearing process types and able to generate necessary journal entries to the Accounting system (Daily / Monthly / Yearly).

Vital 4

24 Capable of routing specific instruments like Dividend warrants (DW), Demand Draft (DD) /Pay Order (PO), Quick Cheques (QC), Paper to Follow (P2F) etc, to specific Clearing House System and separate queues in system to be provided as per Bank’s requirement.

Vital 4

25 Capable of providing intelligent routing for both inward clearing and inward return based on users' roles/Grid wise/City Wise. Consolidation should happen on the basis of payer city similar to NPCI segregation criteria and re-conciliation reports should match with CHI Settlement Reports generated for each Presentment and Return/extension sessions for all Clearing types.

Vital 4

26 Should have a settlement module for inter-bank, intra bank and intercity clearing with capabilities for consolidating the day’s inward and outward presentations and returns for raising a single debit or credit on the participating branches and re-conciliation reports should match with CHI Settlement Reports generated for each Presentment and Return session for all Clearing types.

Vital 4

27 Archival system to store data, images and logs of the each and every transaction as per periods defined by the Bank and support proper archival and retrieval mechanism spanning minimum 10 years.

Vital 4


SYSTEM SOLUTION




Max. Score


Marks scored

28 For Inward Clearing, the software should download the data/images for all three current CTS Grids separately and prepare separate upload file to core Banking system for reserving the amounts for clearing debits later. Posting file formats will be provided by the Bank and requirement for generation of multiple formats of posting files for Sub-Member Banks as per their Core Banking System requirement.

Vital 4

29 System should have proper mechanism for extraction and auto transmission of inward clearing for the respective Sub-member Banks (all types). Sub-Member Banks will be accessing the system and process their inward clearing and mark returns as per their requirements.

Vital 4

30 All Clearing reports, Return memo, posting files for Sub-Member Banks is to be generated from the system along with manual generation feature and facility for automatically transmission through Secured channel.

Vital 4

31 Transactions pertaining to the Bank, Corporate Clients and Sub-Member Banks should be recorded properly with complete Audit trail in the Centralised CTS Solution and there should be easy retrieval for the history information through front end enquiry screens for all types of Clearing cycles.

Vital 4

32 Transaction number should be generated automatically in the system without any manual intervention for the Bank’s, Corporate Clients and Sub-Member Banks. Every transaction number should be unique for each instrument.

Vital 4

33 Should conform to all the statutory regulatory norms as per RBI/ NPCI or Govt.and any further directionsreceived from time to time, should be provided without any additional cost to the Bank.

Vital 4

34 The user interface for branch operations/ Service Branch Operations / Corporate Client / Sub-Member Banks should be browser based only.

Vital 4

35 The workflow should re-direct all entered batches/instruments to supervisors for verification of the data entry.

Vital 4


SYSTEM SOLUTION




Max. Score


Marks scored

36 Already processed batch file or instruments should not be available for processing on the same day again.

Vital 4

37 Should be able to process Instrument(s) of different size and colours.

Vital 4

38 Should be possible to process high value instruments separately for scrutiny for both OW and IW Clearing instruments. The cut off amount for High value should be user definable and Controllable.

Vital 4

39 Various types of segregation and view / report on business rules should be possible in all clearing modules. Segregation can be based on:

Grid wise

Session wise

Instrument Number

Amount

Account type

Transaction code

Return Rejection codes

Presenting bank / Drawee Bank etc.

Vital 4

40 System should have configurable day/time limits for the cut off time, which could be different for different clearing cycles.

Vital 4

41 Should be possible to copy the data on CD/Tape/FTP/emails or any storage media

Vital 4

42 System should provide a Document Management facility to store the Instrument(s) with unique reference numbers for easy retrieval at later stages.

Vital 4

43 System must have a Login and password for each user and various user levels (enterer, verifier, exception approver, administrator, Grid Location etc.) for logging into the system

Vital 4

44 Compulsory periodic changing of passwords for all the users at a parameterized period should be available and solution should prompt users to change password prior to the expiry date.

Vital 4

45 System should be configurable to handle the password policy followed by the Bank.

Vital 4


SYSTEM SOLUTION




Max. Score


Marks scored

46 System must maintain proper log including date, time, terminal number of each operation, financial and non-financial, done by every user and the same should be appended to transaction data or a separate log should be maintained. Retrieval of Audit logs should be simple and only viewable to the authorised users .

Vital 4

47 The checkers or authorizers of the transaction should not be same as the maker of the transaction and prompt message should be displayed to the verifier(s)/user(s).

Vital 4

48 For anywhere branch banking functionality, the access to other branches data should be based on parameters such as viewing, modifying, authority level to access, etc. and should be linked to user access rights.

Vital 4

49 Defining of exceptions in the system should be parameterized and configurable.

Vital 4

50 System should have a special interface for auditors and IT users where access to all data would be allowed without any modification or change permission.

Vital 4

51 System should have capability to perform Archive of storage for the period prescribed by RBI/NPCI (Min. 10 years) and retrieval purposes of data and images. The solution should provide storage / archival solution with proper quality of data / image along with logs and audit trail and reports / MIS.

Vital 4

52 System should have in-built capability, features & interface for handling Business Continuity Plan and capable to setup the solution at Disaster Recovery Sites (DR & NDR).

Vital 4

53 Auto-Replication between Primary and DR Sites (DR&NDR) should be available with proper monitoring process. In case of any disaster, entire solution should be capable to handle immediate switchover from Primary to DR Sites and Vice-versa without any kind of manual intervention and user level changes.

Vital 4

54 Software should be able to provide Signature Verification system with 4-eye concept.

Vital 4


SYSTEM SOLUTION




Max. Score


Marks scored

55 System should be able to interface and connect with IDBI Bank’s existing signature servers and also be able fetch signatures from CBS. Facility for Migration of existing Bank’s signature system to the new signature solution, which should be provided by the Bidder. Bidder has to complete it without any additional cost/charges to the Bank.

Vital 4

56 System should provide automated interfaces for signature extraction and migration from core system to CTS system.

Vital 4

57 All the query modules should have capabilities to export data or email them in standard format supplied by the Bank.

Vital 4

58 The general options (ex. Batch selection, color schemes etc.) should be common and consistent for all the Data Entry and processing modules across the solution.

Vital 4

59 System should be scalable to handle on an average 6,00,000 transactions per day.

Vital 4

60 The system should have all the features required for interfacing with CHI systems (Primary and DRs) forall three existing Grid’s as per existing scenario of Grid Clearing.

Vital 4

61 The system should support centralised and decentralised processing without any geographical restrictions.

Vital 4

62 The solution can be used Off site and On site for IDBI Bank Branches and its clients/Sub-member Bank’s locations.

Vital 4

63 There should not be any kind of performance downgrade / issues related to increase in concurrent users.

Vital 4

64 Performance of hardware / software solution proposed should be optimum with proper performance benchmarks.

Vital 4

65 The proposed solution should have in-built Dual Verification system for Inward, Outward and Inward Return Clearing, which should be configurable with amount / user volume etc.

Vital 4

66 The solution should not be system (Node/ workstation / PC) specific as if client system is down then processing should not be affected

Vital 4

67 The solution should support data mining exercise of the Bank.

Vital 4


SYSTEM SOLUTION




Max. Score


Marks scored

68 The system should support flow of data both ways i.e. from hub/central location to branch and vice-versa. The system should also prompt data collection/sending at central/sending location.

Vital 4

69 The system should have provision for mass printing of images on basis of any selection criteria. This mass exercise should also be resource efficient and customizable.

Vital 4

70 System should allow administrators to manage users, groups, roles and other document management operations.

Vital 4

71 The CTS architecture must be scalable and shall support increasing number of users and concurrent users (Minimum 2,000).

Vital 4

72 The system must support 24-hours x 7 days x 12 months non-stop continuous processing.

Vital 4

73 Proposed system must support TCP/IP protocol. Vital 4

74 The proposed CTS Solution should provide interface with other software as required by the Bank.

Vital 4

75 The software should have single database structure across different modules of the system.

Vital 4

76 Customer Data security should be in-built in the system.

Vital 4

77 System should be capable to handle splitting/segregation for proper distribution of work load.

Vital 4

78 Detailed status summary of processing of cheques (stages) to be made available by the system for monitoring purpose.

Vital 4

79 System should be able to generate reports from archived data as well as in the production environment.

Vital 4

80 Should be capable of updating CBS for immediate posting/rejection (changes) as soon as the instrument is processed (verified/ rejected) in the CTS system.

Vital 4

81 System should be able to capture / input Drawer’s details along with Outward presentation as per latest circular received from RBI / NPCI.

Vital 4

82 Should be able to generate cheque return memo along with image of the instrument in the report format branch-wise and individual instrument-wise as well.

Vital 4


SYSTEM SOLUTION




Max. Score


Marks scored

83 Maker/ checker functionality for defining parameters in the masters, user creation/modification, Setup, other functionalities if any, to be available as specified by the Bank.

Desirable 2

84 Hot key functions for increased speed and accuracy and the work processes should be automated.

Desirable 2

85 Should provide online interface to extract data from the Clearing and truncation system to feed IDBI Bank's other application on need basis.

Desirable 2

86 Purging details should be captured to store the time and data contents in host system.

Desirable 2

87 Possibility of sending emails of images and data records automatically by the system.

Desirable 2

88 The front-end interface should have ability to configure a workstation for particular operation by allocating screens to the user.

Desirable 2

89 The user-interface screens should earmark and validate mandatory fields, which must be entered before submitting a transaction

Desirable 2

90 Direct connectivity to e-mail should be available through user interface for sending details, advices, etc. to Branches/CCUs/Sub-Member Clients/Corporate Customers.

Desirable 2

91 Facility to auto-lock/Screen timed out should be available with configurable feature.

Desirable 2

92 Wherever Instrument(s) are marked for returns as part of Inward clearing an email alert to be escalated to branches for information and action.

Desirable 2

93 Provision for generation of all Clearing wise reports and the extracted images for inward clearing should be generated for all types of Sub-member banks, auto uploading to the Secure System and accessible to them for further processing and return presentment.

Desirable 2

94 Sub-Member Banks should capable to generate Outward Clearing and Inward Return files for the presentation along with auto transmission to Bank’s Active/respective Grid’s CHI System.

Desirable 2


SYSTEM SOLUTION




Max. Score


Marks scored

95 System should be capable to generate the Posting files for Corporate Clients as well as Sub-Member Banks as per their requirement for their Core Banking System in multiple formats and provision to tag the SubMember banks or clients to the posting file scheme for the similar requirements.

Desirable 2

96 Menu driven provision for addition of Sub-Member Bank under respective grid location along with their Branches/Location’s MICR details, posting file formats, standard clearing reports, Return Memos and tagging for the automatic data transmission format.

Desirable 2

97 Provision for easy communication between Bank and Sub-Member Banks and Corporate client in Online Processing system so that timely alerts can be published to them related to Cut-off timings, changes in process etc.

Desirable 2

98 Provision for Fee based transactions reporting for the Bank’s Clients (Corporate and All types of Sub-Member Banks) as well as Capture/DEO Vendors.

Desirable 2

99 The product should be capable of functioning by hosting inside Bank’s Intranet and internet for Corporate clients and all types of Sub-member Banks.

Desirable 2

100 A Reporting tool to be provided with the proposed CTS solution to develop various Reports, MIS data etc. as may be required from time to time by the Bank.

Desirable 2

101 The data level / quantum to be stored on production systemshould be configurable from period of 1 Week to 1 Year.

Desirable 2

102 The solution should also be compatible and integrate/ handshake/ interface with all third party software / middleware of the Bank (Like CMS / Debt Payout System etc.)

Desirable 2

103 The solution should be capable to work as fallback/ DR/ NDR arrangements for IDBI Bank’s Clearing at other Region as may be suggested or required or in order to comply with the regulatory norms from time to time.

Desirable 2


SYSTEM SOLUTION




Max. Score


Marks scored

104 The solution should have features / tests/ mechanism to initiate or perform fraud prevention/detection for tampered/ Xerox / fake instrument.

Desirable 2

105 The solution should comply with all the RBI / NPCI guidelines for security features and quality enhancements in cheques / instruments to prevent/detect fraud.

Desirable 2

106 The solution should have web-based feature tointimate branches live status of processing / rejects etc.

Desirable 2

107 System should have capability of segregating return items from Outward Batches with Cheques sorting feature at Cheque Scanning level.

Desirable 2

108 System should have ICR/OCR capabilities to capture any given field present on the instrument. The fields can be handwritten or printed and could be present on the instrument.

Amount

Instrument date

Payee name

Account Number

Amount in words

Desirable 2

109 System to provide open format with encryption feature for all the data to be archived / to be made compatible with other sources of data & images.

Desirable 2

110 There should also be provision in system for a common interface between any scanned image and data to be integrated in the system through common released file formats.

Desirable 2

111 There should be provision in system to interface captured data through 3rd party interface or client program to be integrated in the system, with provision in system to encrypt the data obtained through these sources.

Desirable 2

112 The system should provide interfaces and automated checking for the new CTS 2010 Instrument standards. Ex. UV, watermark detection etc.

Desirable 2

113 System should have capability to perform backup and restore through interfaces provided by the software vendor.

Desirable 2


SYSTEM SOLUTION




Max. Score


Marks scored

114 System should have capability for images snipping so that Data entry operators can see only the relevant portion of the cheque image instead of displaying whole image, which will minimise the traffic on network and enhance the performance of the solution. However, provision to display full image of instrument is also to be available, which will be called on demand basis.

Desirable 2

115 Should provide Batch interface/Grid wise/location wise to extract data from the Clearing and truncation system to feed IDBI Bank's other application on need basis.

Desirable 2

116 System should be able to interface and be compatible with IDBI bank’s existing Archive system.

Desirable 2

117 System should have feature to use Centralised Positive Pay System (CPPS), which is under development at NPCI and proposed to be implemented very soon.

Desirable 2

Total 398


SYSTEM SOLUTION



2. Technical Requirements:

(Response as A, C, NC in the Vendor Response Column)


Max. Score


Marks scored

1 The System proposed shall be of browser based on 3 Tier Architecture and Capable of processing all the intra-bank, inter-bank and inter-city instruments and transmitting the inter-bank instruments after consolidation to RBI / NPCI for clearing. Intra bank transactions will be segregated, consolidated and sent to respective IDBI’s Image based CHI Software / output file in the specific format to enable data upload to core banking software.

Vital 4

2 The Software should have capability to be integrated with Active Directory/Single Sign On (AD/SSO) or other system of the Bank for User Management purpose.

Vital 4

3 The proposed software should have Maker/Checker provision for modification or configuration changes of Parameters/Rules/Setup.

Vital 4

4 The software should have facility for Outward Clearing Bulk file uploading and Processing of Input Files in .XLS and .CSV formats.

Vital 4

5 The System should have web-based scanning module for Bank’s Branches / Service Centers / Corporate Clients / Sub-Member Banks with proper authentication mechanism through intranet & internet communications and segregation of Clearing Types (CTS / Non-CTS / Special Clearing / MMS etc.). Apart from CTS Scanner’s driver installation, there should not be any additional client based setup required to activate the scanners.

Vital 4

6 The Cheques scanning is to be done in one single capture with endorsement, MICR line reading along with UV image scanning.

Vital 4

7 Provides provision for detection of IQA success/failure during Cheques scanning itself and provision for re-scanning of the IQA failure instruments as well.

Vital 4

8 The Solution to have MICR reading capability with validation of MICR city-Bank-Branch data.

Vital 4


SYSTEM SOLUTION




Max. Score


Marks scored

9 Provides for endorsement, unique item sequence number to be printed on the reverse side of the instruments and multi-line endorsement for re-presentment cases. There should not be any overlapping, in case a new endorsement is required for re-presented Instrument(s) in outward clearing.

Vital 4

10 Provision to handle CHI Rejected instruments either Outward or Inward Returns by viewing Cheque image and capable for re-presentment by correcting MICR records, updating Ignore IQA flag or choosing proper action by selecting from the drop down list etc.

Vital 4

11 Capability for segregating Deposit Slips and MICR-Failure instruments in separate output pockets of Cheque Scanners or depending on Bank’s requirements. All available scanners within the Bank are having dual/multi output pockets.

Vital 4

12 Automatic transmission of images and MICR data to Service branch/Centralised CTS Location. The transmission can be one Instrument at a time or in a batch mode or both. Post successful transmission, scanned data and images required to be deleted immediately from the respective desktop capture machine. It should also have provision for the capturing branches/locations to verify the actual status of their scanned batches along with batch summary report.

Vital 4

13 Data and image transmission from capture locations to centralised CTS System should carry through secured and encryption mechanism.

Vital 4

14 Display of image and system generated code line data on the same screen to make balancing easier and faster.

Vital 4


SYSTEM SOLUTION




Max. Score


Marks scored

15 The Image quality of the gray scale images shall be 8 bits/pixel (256 levels). The data formats and field definitions for storing, archiving, retrieving, processing, quality of images and MICR data at the Clearing House, Clearing House Interfaces as well as exchanging between institutions shall meet at the minimum the ANSI X9.90 and ANSI DSTU X9.90 Specifications for an Image Replacement Document (IRD), ANSI X9.37 and ANSI DSTU X9.37 Specifications for Electronic Exchange of Instrument and Image Data as well as the ANSI X9.81 Specifications for Bulk Image and Data Exchange. Further, the CTS offered shall adopt the above standards for the Indian environment.

Vital 4

16 Security features to be built in conformity with PKI standards, encryption techniques and digital signatures. Present requirement of RBI / NPCI states digital signatures on each and every instrument.

Vital 4

17 Shall have PKI based security at domain level and user level to ensure the integrity of the data and image.

Vital 4

18 Shall have options to implement encryptions and digital signatures at Central level, file level and instrument level.

Vital 4

19 Should be capable of segregating and applying multiple digital signatures at CTS Level for presenting the captured files to the Clearing House Interface (CHI) for final presentation to RBI / NPCI for different clearing types.

Vital 4

20 Provision to digitally sign the presentation files from the Corporate Clients / Sub-Member Banks end and system should have proper mechanism to validate the digital signature before uploading the files into CTS Solution.

Vital 4

21 Support inter-operable open image standards and be capable of being viewed by any standard browser.

Vital 4


SYSTEM SOLUTION




Max. Score


Marks scored

22 All archived images should be compressed and properly viewable for history information retrieval (Single / Bulk entries both). Archival system will also be liked to internet for secure way of Archival access given to the Corporate client as well as Sub-Member Banks as well.

Vital 4

23 The entire Process workflow including backup, archival, restoration, old data query etc. must be possible through the menus of the application with flexibility in defining the new roles and user roles and access privileges to various modules (Grid wise).

Vital 4

24 System should be able to capture both front and back images of individual instruments as under:

Front gray scale- 100 DPI- JPEG format with JPEG compression.

Front black and white- 200 DPI- TIFF Format with CCITT G4 compression.

Reverse Black and white 200 DPI- TIFF Format with CCITT G4 compression.

Ultra Violet (UV) 100 DPI- JPEG format with JPEG compression

Vital 4

25 Online validation of account numbers with Account name to be available at the time of data entry in the software. If IDBI Bank decides to have validation reports developed for checking of the data entries by checker for faster data entry to save on time, this functionality too should be made available.

Vital 4

26 System should be able to identify the city code where the scanning is done to segregate Outstation Instrument(s), which should not be presented in Local clearing to avoid returns on this count.

Vital 4

27 Inward Returns should be properly generated from Sub-Member Banks end and upload into CHI System after properly digitally signing done through Sub-Member Banks end.

Vital 4

28 System should have all features to handle all types of clearing processing for Sub-Member banks i.e. processing of clearing files with proper digital signing mechanism and automatic presentation to CHI System as well.

Vital 4


SYSTEM SOLUTION




Max. Score


Marks scored

29 Should allow deletions of images and data from batches through proper work class authority.

Vital 4

30 Image should be easily retrievable by using the unique sequence no, Instrument no. with date, instrument amount, physical storage location no, respective grid region etc. (search based on various criteria)

Vital 4

31 Should link the MICR data in the files created to the corresponding image.

Vital 4

32 Should allow changes in MICR data by all work-class and properly record and generate the MICRREPAIRFLAG as per latest Clearing House requirements.

Vital 4

33 Images and data to meet the IQA/IQU and security specifications from RBI/ NPCI with proper image quality and in compression mode.

Vital 4

34 Track and monitor the sending and receiving items from the various points of truncation. Single window Dash boards for all clearing cycles should be available to track the transactions either processing at Bank level, Corporate level or Sub-Member Banks level.

Vital 4

35 System should have web-based scanning application, which will be accessed from multiple terminals so that the application is not hardware dependent in times of hardware pc crash.

Vital 4

36 The system should show as part of Inward clearing front, back and data image on one half of the screen and the signatures retrieved from core banking, either as part of online interface or batch mode stored on this software, on the second half of the screen. Apart from signatures all other details viz. Mandate/mode, other master details to be provided.

Vital 4

37 It should be possible to zoom a particular portion of the Screen (Cheque Image, Signature Image etc.).

Vital 4

38 Grid wise Reconciliation of RBI / NPCI Inward clearing data with the images received

Vital 4

39 It should be possible to upload signatures to the signature system from CBS and the software should fetch the signatures based on account number and rules.

Vital 4


SYSTEM SOLUTION




Max. Score


Marks scored

40 Provision to set the default image in all queues depending upon Bank’s requirement varies from time to time. There should not be limitation on changing default image view in all queues.

Vital 4

41 It should have proper segregation of CTS, Non-CTS& Special Clearing instruments with priority set for NON-CTS& Special clearing instruments for early presentation depending on the clearing session time. Provision to convert the batches from CTS to Non-CTS, CTS to Special Clearing and Vice-versa should also be available through front end menu options.

Vital 4

42 Passwords must be kept encrypted into the database and should not be visible anytime on the screen or kept in plain text of configuration files. No hard coding of Application user password is allowed and the same may be changed periodically as per Bank’s security policy.

Vital 4

43 Ensure that the image and the data record are synchronized in a way to prevent mismatch between Data record and image record.

Vital 4

44 There should not be direct access to solution / application by any user except authorized users, also the access to OS for the operators should be prohibited.

Vital 4

45 System should have facility to allocate limits to the users for each type of transaction and over-riding of the limit with higher authority user.

Vital 4

46 System should provide option to disable/enable maker-checker facility with one or two checkers for validation of each transaction

Vital 4

47 Dynamic parameter based screen inquiry to allow the user to input specific parameter and get the results they need.

Vital 4

48 The system should have provision for exception handling like Hold Back before dispatching the image to RBI / NPCI. Before day end, it should raise exceptions of such instruments present for the days clearing.

Vital 4

49 Should be able to generate reports on frequent Cheque returns for an account.

Vital 4


SYSTEM SOLUTION




Max. Score


Marks scored

50 It should be able to generate Cheque return memo as per Bank’s format with optional feature to include image of the instrument, if desired. Provision to generate Return memo for Corporate Client or Sub-Member Banks in specific format should also be available.

Vital 4

51 Dashboard/graphical representation facility to supervisor to note the volumes and distribute the workload accordingly between users for both entry and verification.

Vital 4

52 The proposed solution should be single integrated solution for Inward Clearing / Signature Verification / Outward Clearing / Reject processing with a single database system for all the modules instead of multiple systems. The proposed solution for Corporate Client and Sub-Member Banks can be the centralised solution (Online) and/or Off-line model depending on Bank’s requirements.

Vital 4

53 The system should have provision for migration of account master / mandate / Signature from Finacle to proposed solution if required by IDBI Bank and there should be front end/menu driven facility for importing incremental data and signatures on daily basis.

Vital 4

54 The solution should have the feature of setting up SSO and other security measures including access control and authentication.

Vital 4

55 System should provide separate Admin Modules for System and User Admin functionalities.

Vital 4

56 The system should be portable with latest version and Processor of the relevant Operating System.

Vital 4

57 The application must be compatible with Virtualization environment of the Bank (VMware compatible, Preferable)

Vital 4

58 The software should be based on Oracle Database (preferable)

Vital 4

59 The software should be platform Independent Vital 4

60 The software should be accessible from Client PCs with Win XP, Win7 and Win8.x and above

Vital 4

61 The software should be accessible from Client PCs with Internet Explorer version8 and above.

Vital 4

62 The software should have User Defined Purging Parameters

Vital 4


SYSTEM SOLUTION




Max. Score


Marks scored

63 The software should have single License for Centralised DC, DR, NDR (if any) and UAT locations.

Vital 4

64 Selection of branch for scanning to be done from list of branches attached to that hub or BCP branch under respective grid location.

Vital

4

65 Option to choose mode of scanning i.e. only cheques or cheques with deposit slip

Vital 4

66 Option to select the product code at the time of scanning to enable generation of output file for CBS according to Bank’s requirement. Also feature to create/design new product codes with the product type as per requirement received from time to time.

Vital 4

67 Segregation of government cheques at the time of scanning.

Vital 4

68 Option to mark batches specifically as P2F batches, NON CTS batches, special clearing batches, etc. should be available at the time scanning only.

Vital 4

69 Highlight re-scanning of cheques in the same batch. It should also support deletion of cheques before scanning of batch is completed.

Vital 4

70 All the relevant details viz., date of processing, branch chosen, batch no., scanner id, etc. should appear on screen at the time of scanning.

Vital 4

71 System to generate unique batch no. across application for the processing date post completion of scanning of particular lot.

Vital 4

72 DR site & NDR (if any) setups to be configured in auto-replication mode for data and images replication with Production site through the proposed solution. Solution should have capabilities for immediate switchover from Primary to DR or NDR (if any) or vice-versa during presentation session itself and without any kind of data loss.

Vital 4

73 For outward clearing, parallel processing of all the cheques should be done viz., MICR data repair, cheque amount entry, deposit amount entry, deposit account no. entry, etc.

Vital 4

74 As soon as data entry for one cheque is completed, system should make it available for verification.

Vital 4


SYSTEM SOLUTION




Max. Score


Marks scored

75 System to allow amount based segregation for verification of cheques and also dual verification of cheques above certain configurable amount levels.

Vital 4

76 Option to segregate cheques for collection in NRE account for verification.

Vital 4

77 Checker refer option to be in-built in the system. Cheques once rejected at the time of verification or data entry to be listed for re-checking or final decision.

Vital 4

78 For processing inward clearing, the work should be divided on the basis of configurable values e.g. Payer city or BOFD wise grouping to optimally distribute work.

Vital 4

79 Online validation of Bank Master as updated from CH Bank Master to be done as soon as data uploaded on CTS server. Provision for auto-transmission of CHM Files to Off-line captures location either at Corporate Clients or Sub-Member Banks as well.

Vital 4

80 Image should be easily retrievable by using the unique sequence no, instrument no. within range of date, physical storage location no., etc (search based on various criteria)

Vital 4

81 System to support recording of any remarks for particular cheque/deposit slip and preserve in data base and also remark should be displayed to the verifier for appropriate action.

Vital 4

82 Menus to be available in system to release user-ids, unlock, delete/un-delete, activate new or expired ids, reset password. Whenever user login through Application user, system should ask user to reset the password at first login itself.

Vital 4

83 Configurable limit for user’s password attempts and beyond limit, only Admin or IT Users should able to reset the user’s id password as per authorisation rights provided to them.

Vital 4

84 Provision to release queues, locked sessions and to monitor the all running jobs at system as well as user’s level.

Vital 4

85 Provision for Screen layout changes and use of preferred/standard screen color as per Bank’s requirement.

Desirable 2


SYSTEM SOLUTION




Max. Score


Marks scored

86 Provision for magnifying the cheque image portion to read micro-lettering characters and also to Barcodes from the face of the cheques.

Desirable 2

87 System should handle future date processing so that processing and presentment can be conducted on specific presentment date.

Desirable 2

88 System should have capability to read entire/complete MICR Band values available on Cheque and use the MICR results for further processing and presentment.

Desirable 2

89 Provision to capture and input Cheque Date or Instrument Date from the Cheque image and present it along with Outward Clearing.

Desirable 2

90 Provision for revert reject of the instruments as per user’s requirement.

Desirable 2

91 Provision for Automatic reports generation, storing at specified location and transmission as per active rules.

Desirable 2

92 Provision for Inter-operability of Grid Clearing from one grid to other at any point of time.

Desirable 2

93 Based on this unique sequence number system should throw up exceptions for any instruments presented more than once / on any previous date, for approval and processing further, on the current processing date.

Desirable 2

94 Solution should be capable of integrating with the Cheque Deposit Kiosk (CDK) and Remote Deposit Capture (RDC) for automatic pickup of scanned instruments/batches at regular interval. It should also maintain unique identification for these remote scanning machines for proper identification and smooth processing.

Desirable 2

95 Provision for activating MICR line OCR and validation with the system data for Outward and Inward clearing instruments. System should have facility to display the System records and OCR results in separate queues for inward and outward clearing along with cheque image for data corrections and for enriching data quality before presentment and processing to Core Banking Systems.

Desirable 2


SYSTEM SOLUTION




Max. Score


Marks scored

96 Software should support template based scanning to capture various parts of images to accommodate the various types of Instrument and deposit slips during capture.

Desirable 2

97 IW / DW should read payee names by ICR/OCR and validate with the agent master uploaded in Core banking software.

Desirable 2

98 System should have provision to create messages (SMS) for handling return instruments.

Desirable 2

99 System should have provision for blacklisting accounts for fraud prevention or caution.

Desirable 2

100 The software should have Menu driven facility for Backup and Restoration by Admin Team/It Team

Desirable 2

101 The CTS Software Outward Module should contain all the technical & functional validation checks needed by IDBI Bank’s workflow/ processes aided by ICR/ OCR technologies. Ex.

Account Number Capture & Validation on instrument (Slip/ Instrument etc.)

Account Flag Validations for Freeze/Closed/Minor etc.

Zero proofing for slip & instrument Etc.

Desirable 2

102 The CTS Software Inward Module should contain all the technical & functional validation checks needed by IDBI Bank’s workflow/ processes aided by ICR/ OCR technologies. Ex.

Account Capture & validation

Instrument Date Capture & Validation

Amount in words & figures Capture & Validation

Signature Validation Etc.

Desirable 2

103 System should be capable for prompting, in case digital signature is missing in Inward files or Bank’s Clients files.

Desirable 2

104 Source of image like from a branch location, Regional Processing unit or ATM or Kiosk or Corporate Clients or Sub-Member Banks or Remote Deposit Capture etc. has to be captured in Audit Trail and also proper/easy retrieval mechanism should be available.

Desirable 2

105 Image quality should be user definable and Controllable.

Desirable 2


SYSTEM SOLUTION




Max. Score


Marks scored

106 System should have proper validation during SOD and EOD Activities for the open files / logged in Session and menu driven provision to kill the running session without affecting Application.

Desirable 2

107 Integration with various models/makes of Cheque Scanners to show the cartridge utilisation of Cheque Scanners as prompt alert for refilling or replacement of Ink cartridge.

Desirable 2

108 Provision to integrate all available CTS Cheque Scanners within the Bank by listing in single dashboard and displaying their Active/Offline status by connecting through Intranet or Internet Connectivity provided by the Bank.

Desirable 2

Total 384

3. Beginning of Day / End of Day (BOD/EOD) activity The requirement should be defined clearly with the timing taken for each activity with flow chart of type of activity performed at each stage.

4. MIS and Report Writing The system should allow us to generate any other report other than the standard clearing related reports required for our day to day working. Minimum clearing reports that system should be capable to generate based on filtration criteria like Grid wise / Region wise / Centre wise / branch wise / zone wise / date wise / instrument and amount wise / customer wise / session number wise etc.

5. Technological Standards

a) Volume Handling

The solution offered must be for software incorporating different technology options available. Besides the main application, the systems must be capable of supporting other capabilities and provide scalability to absorb future expansion of processing capabilities, at least to the extent of double the projected volume. The vendors need to clearly provide the specifications for minimum hardware required to process the volumes given in this document. The processing needs vary across the centres depending upon transaction loads and spread of bank/branch and its client’s network. However, the present average projected volume of number of instruments per day (both Inward and Outward) for the bank as a whole is as under:

S. No. Bank Average Projected Volume Peak Volume

1 2,50,000 per day for the Bank 50,000 Per hour

2 75,000 per day for direct / in-direct Sub-Member Banks

20,000 Per hour

b) Imaging


SYSTEM SOLUTION



The images captured by CTS/the system should be clear and free of any distortions. The images & data

captured by CTS/ system should be available on line for a period decided by IDBI Bank. Thereafter there

should be provision to transfer the same to a backup media (DAT, CD-ROM etc.). The software/hardware

should have the capability to locate and make available any images with associated data in print/display

form either from the online data or from backup media by specifying any one or more combination of

input parameters. It should be possible to do OLRR, balancing etc. with the help of images without the

need to physically look at the corresponding instruments i.e. the images should be available on the same

screen while doing reject repair. It should have the usual features of Zoom; reverse video, rotation etc.

during reject repair as well in the Archival. The solution offered should be fully image capable. The front

images and back images should be captured at the time of Prime Pass/Scan. It should be possible to do

reject repair & Balancing with the help of these images and without the need to physically handle the

rejected instruments with the help of archived images/ data on any past date. Following images should

be captured at the time of prime pass / scan.

Image Type Minimum DPI Format / Standard Compression

Front Gray scale 100 DPI JPEG JPEG

Front Black & White 200 DPI TIFF 6.0 CCITT G4

Reverse Black & White 200 DPI TIFF 6.0 CCITT G4

Ultra Violet (UV) 100 DPI JPEG JPEG

6. Hardware Recommendations

a) Capability for handling parallel processing of the all three Grids Clearing volume and adhere to the

presentation timings as stipulated by RBI / NPCI. b) Capacity to complete the data processing cycle within the specified time frame for the transaction

volume mentioned in the Table – (Volume handling Para) c) Expandability of the major components of the system such as processor, main memory, auxiliary

storage, reader sorter machines, terminals, work stations, printers etc. to take care of future needs.

d) Reliability, fault tolerance, redundancy and high availability.

e) LAN/WAN connectivity and support for standard communication protocols/channels like X.25, TCP/IP

over X.25, SLIP, PPP, VSAT, ISDN and Leased Lines.

f) Must have capability to interface & cluster with heterogeneous platforms.

g) Ability to communicate through the proposed RBI / NPCI VSAT network for the Banking & Financial

Sector or any other communication channel provided by RBI / NPCI.

h) Backup devices like DAT, CTD, SDLT or any other backup system, etc.

i) Hardware recommendation for CTS Solution along with Signature System and Archival System to be provided by keeping view of Common PR, Common DR and Common NDR (if any) for all three CTS Grid regions at Bank’s premises. However, requirement for setting up off-line capture system at Bank’s Client locations (Corporate or all types of Sub-Member Banks) is also to be provided.


SYSTEM SOLUTION



7. Software

a) The CTS/ system will be used for both on-line (web-based) and off line image capture in a Hybrid model (distributed or/and Centralized) at IDBI Bank as well as its direct/in-direct Sub-Member Clients as well.

b) The operating system should have features like multi-tasking, multi–user support, timesharing, dynamic memory management, I/O spooling, multi-level security, system logging, error analysis and recovery. Other features like hardware diagnostic tools, system performance management and tuning, accounting routines and system monitoring software must be available.

c) It should support RDBMS packages like DB2, SQL SERVER, ORACLE, etc. (ORACLE will be preferable).

d) The CTS/ System shall have a front-end interface, which will be used, as a single interface for

communicating with the Clearing House and the various branches. This interface shall be available for

deployment in a Local Area Network (LAN) or a Wide Area Network (WAN) based network wherein the

clients can communicate for transfer of single and / or multiple and/or groups and / or file(s) of images

and MICR data to the server.

e) The CTS shall have a reporting tool and shall allow users to generate reports like outward detail reports

for images and instruments presented, outward batch reports for images and instruments, outward

return batch and detail reports for images and instruments.

f) It may be noted that Images and / or MICR data is required to be stored online on CTS System. The

scanned/captured Images and / or MICR data are required to be deleted immediately after successful

transmission to the CTS System. In case of failure/error during images/data transmission during online

transmission, retransmitting provision should be available in CTS System.

g) CTS System will be connected to centralised storage and all images after capturing at the Branches

/Service Branches/CCUs / RPUs / Client Locations should be stored and also should have capability to

extract these from a central storage point.

h) The CTS shall have the facilities to view the front and reverse of images of individual instruments for

passing of Instrument along with the MICR information using any standard browser interface. Various

features for manipulation of images like reverse video, zoom, black and white views etc. shall be

provided in the CTS.

i) The CHI/CHS system shall integrate the return processing process with the browser application at the

user terminal and the return process shall be automated after the user has taken the decision not to

honour the Instrument.

j) The CTS shall provide for ensuring that the images are of the quality that facilitates payment processing

at the drawee bank / branch. The facilities to identify any image which may not have been fully captured

or fully transmitted or having any potential weak spots shall be an integral part of CTS/ the system.

k) The CTS shall provide and support for extracting various parts of the image like CAR, LAR, Date, Payee

Name, bank Name, Signature to facilitate Application Programming Interface to third party Software to

do ICR, OCR and signature verification.

l) The Signature Verification application shall provide facilities to authorized user/authorizer to visually

verify the signatures from the images of the Instrument to the signature database stored in the data

server. It shall also provide facilities for other authentication steps to be performed along with signature


SYSTEM SOLUTION



rule matrix, Legal amount and courtesy amount matches, post-dated Instrument before the item is

accepted for payment or returned.

m) Each image and the corresponding MICR Line data shall be digitally signed using a digital signature (with

instrument and file level options for encryptions and digital signature) which is valid under the

Information Technology Act, 2000 and which conforms to the requirements of the respective

Certification Authority (CA). Currently, the Institute for Development and Research in Banking

Technology (IDRBT), Hyderabad performs the CA functions for the banking and financial sector.

n) The Clearing House System shall allow for the receipt of digitally signed individual Images and MICR Data

(transactions) and files at the Clearing House under PKI. Responses by Bidders shall state the processes

in which the digitally signed images and data files are received at the Clearing House. It shall also detail

the process of transmission of the images and / or MICR data on magnetic media and / or electronically

through network based transmission. IDBI Bank shall be in a position to enquire on the information that

they have submitted to the Clearing House and know the status of the images / MICR data submitted by

them to the Clearing House for clearing

o) It shall be possible to receive the images and the MICR Data either over a network (including the

INFINET and / or a public network and / or a Virtual Private Network) and / or with the help of media

exchange and / or both and / or a combination of any of these depending upon the various factors

affecting such a decision.

p) The information transmission would be in a secure manner between the Clearing House and service

branches of banks via the INFINET or any other communication set-up as provided by IDBI Bank.

q) The CTS/ system shall use the particulars available on the MICR Read Band. The CTS/ system shall

identify the maximum length of each of the fields that is supported. In addition, the data that is

forwarded to the Clearing House shall have the nine-digit presenting bank sort code and the unique

identifier/s for the images and the individual instrument. The Date of Clearing shall also be included in

the file sent to the Clearing House. For Return Clearing, the date of Main Clearing as well as the Return

Clearing shall be necessary.

r) It shall be noted that the system shall conform to the existing MICR code line structure and no 'Requests

for Change' for this would be considered except for the Control Documents or the alternatives

suggested for them in the MICR processing (Block Tickets and Batch Tickets) that are currently in vogue.

s) Detailed explanatory notes on the treatment of multiple Clearings on the same day with specific

reference to identification, processing and handling of these shall be clearly explained in the responses

and provided for in the CTS/ system to be supplied by the Bidders.

t) The system shall have the facilities to sort the MICR Data on various parameters or a combination of

parameters. As an illustration, the CTS/ shall explain whether it allows for sorting of the MICR Data of all

the instruments above a threshold amount and / or sorting of MICR Data of instruments of a particular

presenting bank branch / drawee bank branch on a given clearing cycle, date and between specified

amount ranges. The CTS/ system shall also have the capability to either generate the settlement and

drawee /presenting bank wise data – either in data format and / or in the form of report based

information.


SYSTEM SOLUTION



u) The Cheque Processing software must provide adequate security to the entire CTS/ system. It should be

possible to disable all users (except System Administrator) at Close of day and enable/disable user

through any time during the day. All changes in transactions/masters/users must be logged and Audit

trail available for all such changes clearly giving the position prior to change and after change.

v) The CTS/ system shall provide reconciliation and reporting tools with various combinations such as for

images alone, MICR Data alone, images and / or MICR Data in a juxtaposed form etc. The CTS/ system

shall provide for the parameters and / or combination of parameters to be supported by the

reconciliation and research tools. It shall be possible to dynamically generate queries and use report

writing tools to generate reports dynamically as part of the CTS/ system. In addition, the CTS/ system

shall provide online reconciliation and research tools between the truncation points and accounting

points.

w) The system shall additionally conform to the Public Key Infrastructure (PKI) Requirements as prescribed

by Institute of Development and Research in Banking Technology (IDRBT) prescribed the latest version

of the Certification Practice Statement (CPS).

x) The CTS/ system shall provide for encryption both for data transfer and provide options for encryption

based data storage (or any other manner to ensure that data stored cannot be subject to alteration at a

later point of time and legally recognized as per the laws of the country).

y) The system shall explain the salient application level security features used while storage of images and

data and during transmission.

z) The facility to process returns (i.e. unpaid / dishonoured Instrument(s)) shall also be provided for. The

features to match the original presentation against the return shall also be part of the system and all the

processes shall be clearly explained.

aa) The system shall also provide for the processing of unpaid Instrument(s), the matching system for

locating the returned images / data and the associated handling routines and provide the same.

bb) The system shall provide the facilities for dispatching bank wise image and MICR Data files to the

Drawee Bank branch and the settlement data to the Settlement bank / agency, as separate files and / or

in consolidated files with distinct identification facilities and / or as a combination of both.

cc) The processes used for dispatch of Image Data and MICR data to the Drawee bank branches shall be

explained clearly in the responses.

dd) The System shall provide the tools to track whether the single and / or multiple and / or groups and / or

file(s) of (entire) Images and MICR Data which have been dispatched have been received by the Drawee

banks’ Clearing House Interface to be implemented as part of the entire system.

ee) The system shall provide facilities of storing online, MICR Data for a period ranging from the time of

processing to a back date of 3 months to 6 months and the Image Data for 3 months at least. Details in

this regard are provided elsewhere in this document. The detailed mode of storage and retrieval of the

near online mode of data/ image storage shall also be indicated in the responses of Bidders.

ff) The system shall provide facilities for single and / or multiple and / or group(s) and or file(s) of

Presenting Bank Branch(es) and / or Drawee Bank / branches(s) of Image(s) and MICR Data spanning

across online / near online and archives to be retrieved together in an efficient and least time

consuming manner with a high degree of accuracy.


SYSTEM SOLUTION



gg) The Image Archive Warehouse shall have the facility to store Instrument images for 10 years and / or

any other period as may be required under the law.

hh) Provision to download the queried items to CD/alternative media from IDBI Bank’s Image Archival Sub-

System for research on all payment transactions presented to or from them for the retention period of

the archive.

8. Document Management Systems.

Software should enable document management of Physical storage and retrieval process of Instrument(s) of other banks. These Instrument(s) will be stored in a sealed box, date-wise and / or bank-wise. The software will store unique reference number based on which the physical box will be identified for easy retrieval. The reference number will be matched with the one pasted on each of the boxes. The physical removal of such Instrument(s) should be allowed with two users jointly approving the same. There should be history of such retrievals with user id’s for audit and control purposes.

9. Architectural Details i. Systems Architecture

a) Standardization of Operating systems

The following broad guidelines will be followed (while evaluating the Application Solution) I. Open Systems and platforms, to enable addition of new systems and modules in the future II. Commonly used, industry standard and popular platforms, so as to ensure long-time support III. System to have thick as well as thin client modules (i.e. Web based application as well as Client

PC based architecture.)

b) Hardware and Database Architecture I. Currently, a Centralized Banking System has been deployed in IDBI Bank, to handle its Core Banking functionality. IDBI Bank would like to continue with this broadly centralized architecture. II. The main server and the central database will be located at the System hub (central site). To maintain minimum turnaround times (during times of network failure or in case of central server going down) for critical branches, it is necessary that the data pertaining to individual branches or processing centres is immediately available at the branch or the processing centre database. III. The main central server will have a fall back / backup / disaster recovery server, located at a different site other than the Central hub. c) Network Architecture

IDBI Bank has in place a Wide Area Network comprising of the branches and the Central hub. Please refer to the diagram below for the Future roadmap on Network architecture.


SYSTEM SOLUTION




SYSTEM SOLUTION



ii. Hardware & Software Requirements:

Hardware & software Requirements for the CTS application to handle the specified peak volume of 50,000 instruments per hour and overall 6,00,000 instruments per day for the Bank. The Vendor should give details of the minimum configuration of various Hardware components like Servers, Storage, Scanners, etc. and any other Software like Databases, Application servers and third party software’s require to make the CTS application functional & operational for the above specified volumes If the Application is portable on multiple platforms like Intel X86 or RISC Based servers then specify the minimum configuration for each of the platform.

iii. Vital Application Architecture Details

Vendor has to respond strictly as per Section 2 Clause 20 (Response as A, C, NC) in the Vendor Response Column.

Sr. Feature Priority Max. Score


Marks Scored

1 Application System should be modular should support modular implementation.

Vital 4

2 The Application should support different messaging protocols, APIs to support various Delivery Channels such as Internet Banking, etc. Similarly APIs should be commonly published for facilitating porting of external applications of IDBI Bank Ltd onto CTS/ system.

Vital 4

3 Give details regarding the flexibility of the architecture in terms of ease in addition, modification and deletion of modules (including third party products) / functionality in the future

Vital 4

4 Please provide a list of known bugs in the System Vital 4

5 Vendor/Bidder should provide extensive documentation related to the Application S/W such as…

Application Architecture

Database layouts and architecture.

User Manuals

System Reference Manuals

Error Messages and their Meanings

Training Manuals

Additions / changes to the documents after upgrades

Operations Manuals

Data Dictionary to be provided.

Vital 4

6 Test Plans covering the entire functionality of the Solution will be provided by the Bank. The Bidder should be able to arrange (The applications S/W, H/W, personnel and other resources) for testing. The exercise will not exceed the duration of 4 calendar weeks (including the Reference Site visits if any).

Vital 4


SYSTEM SOLUTION



iv. Desirable Application Architectural Details

Vendor has to respond strictly as per Section 2 Clause 20 (Response as A, C, NC) in the Vendor

Response Column.

Sr. Feature Priority Max. Score

Vendor Response (A/C/NC)

Marks Scored

1 It should support Straight Through Processing with other Systems.

Desirable 2

2 Specify whether the Application have capabilities to work in Cluster Mode (Branch _ Zone _ Central Database) as well as Direct Connection mode (Branch _ Central Database).

Desirable 2

3 System to have facility to perform branch-wise as well as Bank-wise Beginning-Of-Day (BOD) and End-Of-Day (EOD) operations. The BOD and EOD processes should not take more than 15-20 minutes.

Desirable 2

4 Should provide details regarding the level of integration of the various sub-systems, particularly in case of mix and match of proprietary and third party products.

Desirable 2

5 Should provide details regarding the data integrity issues viz. whether in case of multiple subsystems for different functionality such as Retail Banking, Treasury and Trade Finance, a common transaction will update both the systems appropriately.

Desirable 2

6 Please specify whether the proposed architecture uses any application middle-ware solutions (for. E.g. When the branches are working in the off-line mode)

Desirable 2

7 Give details of any additional Application S/W and third-party tools that are required for using the system, in addition to the base Application System provided by the Vendor/Bidder

Desirable 2

7 Provision for Holiday Maintenance for Data Centre and Branch locations. In case holiday is marked; access to CTS system should be allowed only with authorization.

Vital 4

8 The proposed server hardware specification for the software system to be hosted should justify the sizing and capacitive & processing power proportional to the volumes.

Vital 4

9 The software though modular should be well integrated in itself and should act like a single system. Providing a single login for all its modules.

Vital 4

10 The vendor should specify/ recommend/ benchmark and justify the sizing and performance parameters needed by the system. Ex. Disk Raid Structure, Disk Sizing, CPU/ Memory usage etc.

Vital 4


SYSTEM SOLUTION



v. Vital Technical Architectural Details;


Response Column.

Sr Feature Priority Max. Score


Marks Scored

1 The Application System should support Encryption processes, during end-to-end communications. Specify whether this encryption tools proprietary or third party.

Vital 4

2 Please give details of Standard benchmark done earlier for volume handled through the proposed solution.

Vital 4

3 System should be capable to make copies of the package for business continuity use, which can be implemented pan India at any location.

Vital 4

4 In case of occurrence of a system failure, specify whether.

A log and recovery facility is provided to return to the pre-failure situation

After a system failure the system is able to restart and rebuild the database to the pre-failure situation

The system provides for automatic roll forward and rollback.

Deadlock situations are resolved automatically.

Processing can be continued without loss of data after a disaster.

The system should be made available for further processing within 4 hours of its failure. Explain which measures can be taken to rebuild the database after a failure.

Vital 4

5 Please give details of the System Performance benchmarks on the various Network configurations such as

Leased Lines

ISDN

VSAT

Dial-up Modems Please mention the bandwidth requirement for the client

Vital 4

6 Give details of the Scalability provisions in the System.

Vital 4


SYSTEM SOLUTION



vi. Desirable Technical Architectural Details


Response Column.



Marks Scored

1 Please give details of the proven System Response times benchmarks.

Desirable 2

10. Implementation & Support Details The Implementation and Support details required from the Bidders are covered in the following table.

i. Vital Implementation Details Vendor has to respond strictly as per Section 2 Clause 20 (Response as A, C, NC) in the Vendor Response Column.



Marks Scored

1 Please give the following details of any proven Implementation Case-study of the proposed solution

Strategy adopted

Milestone definitions

Time Schedules

Resources used

Drawbacks, if any

Vital 4

ii. Vital UAT Details

Vendor has to respond strictly as per Section 2 Clause 20 (Response as A, C, NC) in the Vendor Response

Column.



Marks Scored

1 Provide three User Acceptance Test (UAT) with specific periodical interval, Next UAT should address & close all the observations of previous UAT.

Vital 4

2 Provide solution to all the All Bugs / issues / observation of UAT and remove them before going live.

Vital 4

iii. Vital Training Details


Column.



Marks Scored

1 Provide details of the training programmes to be conducted. Also, state whether the Bidder will be training the users.

Vital 4


SYSTEM SOLUTION



2 Provide the timetable for the training session with details such as topics, duration, number of users , etc.

Vital 4

iv. Desirable Training Details


Column.



Marks Scored

1 Bidder must have training facilities on their own premises.

Desirable 2

v. Vital Support Details


Column.



Marks Scored

1 The Bidder should have local presence i.e. a support centre operating within India. Also in each of the local centres where the Cheque truncation facility would be made available in future by RBI / NPCI.

Vital 4

2 Give a detailed document which covers

The Bidder presence in India

The Bidder Support Mechanism

Support Centres (No. Of Support Centres, locations, Staffing, etc.)

Methodology to classify calls according to severity

Maximum Response times to Calls

Support levels / functions

Whether dedicated support staff will be maintained at IDBI Bank, on an on-going basis.

Support tools

Call Centres / Help Desk

24 hours Availability

Vital 4

3 The Bidder should support the entire Solution components (including third party components used, if any). If not, please specify the modules supported / not supported

Vital 4

4 Give details of any Business Associates / Affiliates / Franchisees of the Bidder who perform the Support function.

Vital 4

5 Give details of the clients (if any) who avail of the Support function of the Bidder

Vital 4

6 In case of third-party components being used in the Solution, please specify the details of the arrangements that will be worked out between the

Vital 4


SYSTEM SOLUTION





Marks Scored

vendor and the third-party Bidder.

7 In case of Solution upgrades, please give details of the Deployment Strategy for the new version, with minimum disruption to the Banking operations

Vital 4

8 Please specify whether there are any restrictions / conditions applicable, on the Support Arrangement, in case of IDBI Bank not opting for any higher version of the Solution, whenever it is available

Vital 4

9 Please specify whether there are any in-built checks and mechanisms to track the activities of the Support Staff

Vital 4

vi. Desirable Support Details


Response Column.



Marks Scored

1 Give details whether the Bidder conforms to any International Quality Management procedures as part of their Support function.

Desirable 2


SYSTEM SOLUTION



TECHNICAL EVALUATION

RFP : IDBI/PCELL/RFP/2016-17/006

Criteria Evaluation Parameters Max Marks

Scoring Methodology

Credentials Should have implemented Centralised CTS Solution for any Bank in India and also consolidated their Grid clearing for all three Grid Centres.

4 4 marks – if the criteria is met for 2 Banks 2 marks – if the criteria is met for 1 Bank Nil – if criteria is not met for any Banks

Should have implemented CTS Solution for any Bank in India at all/any of three Grid Centres.

4 4 marks – if the criteria is met for 3 Banks 2 marks – if the criteria is met for 2 Banks 1 marks – if the criteria is met for 1 Bank Nil – if criteria is not met for any Banks

Should have integrated Sub-Member Banks by handling all four legs of clearing at their end with the CTS Solution either Online or Off-line for any Bank in India.


Should have experience in integrating CTS Solution with CBS (Finacle) for any Bank in India.


The bidder should have a pool of resources in the below mentioned areas. The resources should currently be working or have at least worked in the respective areas for at least 2 Banks with at least two resources having experience in implementation and providing trainings of Centralised CTS project. The areas of expertise are : Experience in CTS Implementation for any Bank.

4 4 marks – 10 or more resources. 2 marks – 5 or more resources. Nil marks – Less than 5 resources.

Sub-Total (A) 20

Requirements Functional & Technical Requirements / Architectural specifications (As listed out in Section –6)

50 The rating / marks obtained in the specification sheet will be converted with 2 decimal places to 50%.

Sub-Total (B) 50

Presentation

Presentation of in-depth understanding of the Bank project requirements through the technical proposal supplemented by Presentation & Interactions.

10 Subjective Evaluation

Product Demo Product Demonstration of the 10 Subjective Evaluation


SYSTEM SOLUTION



proposed Solution.

Site Visit Client Site Visit and Customer Feedback

10 Subjective Evaluation

Sub-Total (C) 20

Total Marks = A + B + C 100

Note: i. Bank, for the purposes of this annexure, means a scheduled commercial bank in India having

average daily volume of at least 10,000 instruments (Inward and Outward both) as on date of the

RFP.

ii. Bidder has to provide the

a. Experience certificate from the relevant customer/Bank(s) as per the format specified in

Section 6 – Reference Client List or

b. Purchase Orders issued by the customer/Bank(s) for undertaking the implementation.

iii. Proposed application implementation experience should vest end to end implementation

responsibility (requirement, design, build, test, installation, Commissioning, troubleshooting and

resolution) of the Bidder.

iv. Only India implementation experience will be considered for the scoring as per this Annexure.

Company Profile

This section is meant to collect the various details of the Bidder responding to this RFP. While responding to

this RFP, IDBI Bank will interact only with the Lead Bidder and the relationship(s) between the Lead Bidder

and the third-party vendor (those who providing 3rd party software tools) should be transparent to IDBI

Bank.

However, Lead Bidder need to provide the company details of each third-party, along with their own details.

1. Bidder Company Details Title Details

Company Name

Address: Registered / Corporate Office Location

Contact Person / Telephone / E-mail / Fax

Nature of Organization ( Pvt. Ltd. Co / Public Ltd. Co)

Date of Incorporation of Company

PAN Details

Name of the CEO / MD

Registered / Corporate Office Location

Support Centre details ( contact person name, centre address

and contact details)

Product Lines and Brief Description


SYSTEM SOLUTION



Number of Employees by Function

• Development

• Quality Assurance

• Implementation

• Sales and Support

• Administrative

• Management

Earmarked Implementation Team

Any affiliates / associated businesses

2. Reference Client List

Please provide details of the clients, who are currently using the CTS OR the client sites, where the

implementation of the CTS is in progress.

Bidder is required to provide the details of at least one reference site where the CTS have been

implemented. IDBI Bank reserves the right to contact the reference provided by Bidder, at any point of time

in the evaluation period. The following table lists the required information on reference sites. During the

evaluation period IDBI Bank reserves the right to ask for more references if for some reasons it is not

satisfied with the responses of the reference already provided.

Client Name (with total no. of branches in brackets)

Grid Location(s)

Average Processing Volume

(Per Day)

Year of Purchase

(PO date)

Currently in use (Yes/No)

Implementation Status

(Implemented /

In Progress)

Type of licence.

Number of Concurrent Users

I a)

b)

c)

II

III


SYSTEM SOLUTION



CTS Information details

Bidders are required to provide information pertaining to the CTS being offered, in the following table.

Features Details

Product Name

Latest version and release date

Modules covered

Functionality covered (online mode / offline mode)

Product Ownership Details

Relationship mode between the owner of the solution and the vendor (in case of vendor not being the owner of the proposed product) and the remaining validity period of such relationship

Available Product Platforms • Server Hardware and Operating systems • Workstation Hardware and Operating systems • Databases • Network Details

Future Version Release Calendar (with list of functions to be added in the next two versions)

List (with description) of Application Program Interfaces ('API') exposed by the Product

Details of any Report Writing Tools supplied with Proposed Product

Details of Third Party Embedded Products

Supplier Details of Third Party Embedded Software

Method of Integration with Other Third Party Solutions (e.g. an external general ledger, etc.)

List of Statutory reports provided

List of MIS reports provided

General Ledger (whether Embedded or Non-embedded)

1. Product Development Processes

Bidders are required to provide the following details pertaining to their development mechanisms. a) Quality Assurance

Features Details

Give details of your quality assurance processes for the various stages of product development and implementation

Does the proposed product(s) fall under the purview of the certification process?

Has the company got any quality certification? Please specify if it is under progress. If no certification process has been initiated, please give reasons.

In case of certification already obtained, please provide following


SYSTEM SOLUTION



information

Certifying Authority

Certificate Name

Certificate date

Certificate validity

Certification level, in case of certification granted at specific Levels b) Product Development and enhancements

Features Details

Give details of the processes and mechanisms employed During the product

development and enhancements

c) Version Management

Details

Features Details

Please give the historical details (Version no, modules covered, etc) of the proposed modules. Also, mention the platform on which the first version was developed.

Is the version upwards compatible?

Please give details of the processes involved in version control.

Is the version being offered to IDBI Bank the latest version of the module(s)? If no, please give reasons.

Is the version control being managed at individual bank level? i.e. whenever a higher version of the s/w is released, does it include the customization done for a bank, in the earlier version ?

Please give details of the future versions being envisaged (with details of the incremental functionality covered in each version)

Please give details of the mechanisms to take care of version upgrades in any third-party s/w, being used in the proposed solution

d) Problem Management

Features Details

Is there any provision in the system to log problems?

Give details of the facilities provided in the system for fault tolerance

How is the data integrity maintained during the occurrence of system faults?

What facilities exist for regenerating the system in the event of a system failure? Please specify for at least the following: •Minimum time to restart the system •Procedures for warm and cold start •Procedures for reloading data.


SYSTEM SOLUTION



PROJECT TEAM PROFILES

A – List of Resources with Experience in CTS Implementation for any Bank in India.

Sr.No. Name of the Resource Total CTS

Implementation

Experience

(Year/Month)

Where

Implemented?

Will be

Deployed at

IDBI Bank

(Y/N)

Remarks

PROJECT TEAM PROFILES (CONTINUED)

B – Detailed Profiles of the Project Team

1 Name

a Brief Introduction (in bullets)

2 Date of Birth

3 Phone Number

4 Position in the firm

5 Total years of post qualification work experience

6

Employment Record

(Provide Company name, position held, duration, clients worked)

a

b

c

d

e


SYSTEM SOLUTION



f

g

h etc.

7 Number of years with the firm

8

Details of relevant assignments undertaken (include both past and current employment projects and highlight BFSI experience, if any)

(Provide scope, duration, client name and status of assignment)

a

Year

Location

Client Name

Main project title and features

Position held

Activities performed

b

Year

Location

Client Name

Main project title and features

Position held

Activities performed

9

Education Degree Obtained

Year of Degree obtained

Institution

10 Certifications (if any)

a

b

c


SYSTEM SOLUTION



ANNEXURE I - BIDDER’S PROFILE

RFP ref: IDBI/PCell/RFP/2016-17/006

Name of the Authorized Person: (Authorized for this RFP)

Designation:

Company Seal:

Signature:

Sr. No. Details

1. Name & Address of the Bidder

2. Type of organization & year of incorporation / Registration (attach

certificate of registration / incorporation)

3. PAN No. ( Attach copy)

4. Sales Tax / VAT / Service tax registration no. (attach certificate)

5. Registered Office Address of the Bidder

6. Correspondence address at Mumbai with contact person/s

name/s, telephone number, mobile number etc.

7. Name and designation of the person authorized to sign the Bid /

proposal and all other documents incidental to the RFP, if different

from para 6.

8. Contact person/s name/s, telephone number, mobile number etc.

and escalation matrix for the purpose of this RFP


SYSTEM SOLUTION



ANNEXURE II – ELIGIBILITY CRITERIA

IDBI/PCell/RFP/2016-17/006

(To be submitted on the Company’s Letter Head)

Sr. No. Criteria Supporting documents Compliance (Y/ N)

1. 1. The bidder should be an OEM of the proposed Centralised CTS solution.

Self Declaration Yes/No

2. The Bidder should be a Company registered in India under the companies Act 1956 / 2013

Certification of Incorporation along with certificate of Business commencement to be submitted

Yes/No

3. The bidder should have minimum annual turnover of Rs. 10 Crores in each of the last three financial years i.e. FY 2013-14, FY 2014-15 and FY 2015-16.

Audited Balance Sheet of the last three financial years to be submitted. In case AFS for 2015-16 is not available, then Unaudited Financial Statement for 2015-16 duly certified by Chartered Accountant may be provided

F.Y. 2013-14

F.Y. 2014-15

F.Y. 2015-16

4. The applicant bidder should have positive net worth in each of the last three financial years i.e. FY 2013-14, FY 2014-15 and FY 2015-16.

F.Y. 2013-14

F.Y. 2014-15

F.Y. 2015-16

5. Bidder should have been in existence and in the business of development, implementation, supply and maintenance of Cheque Truncation System (CTS) solution for at least five (5) years as on the date of issue of this RFP.

Self-Declaration and Work Order copies to be submitted

Yes/No

6. The bidder must have successfully implemented CTS Application Software in minimum two banks in India with at least one of the Banks handling daily volume of minimum 2 Lakhs (2,00,000) Cheques transactions per day, spread over one or more grids taken together.

Self Declaration giving information regarding (i) Name of Banks,(ii) Per day processing volumes in each of the banks,(iii) other applications with which interface has been done; along with Purchase Order / Agreement Copy to be submitted

Yes/No

7. The bidder must have successfully implemented CTS Signature and CTS Archival Systems in minimum two Banks in India.

Self Declaration giving information regarding (i) Name of Banks,(ii) Per day processing volumes in each of

Yes/No


SYSTEM SOLUTION



Sr. No. Criteria Supporting documents Compliance (Y/ N)

the banks,(iii) other applications with which interface has been done; along with Purchase Order / Agreement Copy to be submitted

8. The bidder should have experience in interfacing CTS solution with multiple Sub-Member Banks.

Self- Declaration giving name of Bank/s with which interface has been done and copy of Letter from relevant Banks to be submitted

Yes/No

9. Bidder should have own service setup in India to provide enhancements and post implementation support.

Self-Declaration with Addresses and contact details of the development/service centers to be submitted

Yes/No

10. The Bidder shall be either ISO 9001-2008 compliant or CMM Level 3 certified company.

Latest audit surveillance report of ISO certification or CMM certification to be submitted

Yes/No

11. Bidder should not have been blacklisted by any Govt. organizations/PSU/PSB during the last three years.

Self declaration to be submitted

Yes/No

12. Bidder should have all necessary licenses, permissions, consents, NOCs, approvals as required under law for carrying out its business

Copy of relevant Documents to be submitted

Yes/No


SYSTEM SOLUTION



ANNEXURE III - RESPONSE TO RFP- LIST OF DOCUMENTS

IDBI/PCell/RFP/2016-17/006

S.N. Documents to be submitted Submitted ( Yes / No)

1 2DDs (EMD & BID document fee) Yes / No

2 Technical Bid form ( Section 5) Yes / No

3 Bidder’s profile ( as per Annexure I) along with supporting Yes / No

3 Unconditional Acceptance of Terms and Conditions of RFP ( Section 5) Yes / No

4 Self Declarations Yes/No

5 Eligibility fulfillment (as per Annexure II) accompanied by all the

supporting documents.

Yes / No

6 Technical Proposal - Compliance of Technical specifications SECTION-6 Yes / No

7 Signed copy of the RFP Yes / No

8 Authorization for signing of RFP Document (Certified true copy of Board

Resolution).

Yes / No

9 EMD refund request Yes / No

10 Central Helpdesk / support centre Contact details along with escalation

matrix.

Yes/No

Sign of Authorized Signatory

Name:

Mobile & Email id:

Company Seal:

Date:

Place:


SYSTEM SOLUTION



ANNEXURE IV - FORMAT OF PRE – BID QUERIES

To be submitted in excel file format only

Reference No : IDBI /PCell / RFP/2016 -17/006

Bidder Name :

Contact Person :

Contact no / email id:

S. No

RFP Ref Page no

RFP Clause no

Existing clause Details Clarification Sought

1

2

3

4

5

6

7

Name of the Authorized Person:

Designation:

Bidders are requested to submit their queries strictly in the format given above. The queries should be

submitted in MS-Excel file format as an attachment to the email.

-------------End of RFP Document-----------------

Date post:	24-Apr-2020
Category:	Documents
Upload:	others
View:	3 times
Download:	0 times