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The Hand-Off getting your expertise out of your head so that your clients can use it
| Date post: | 01-Nov-2014 |
| Category: |
Health & Medicine |
| Upload: | terri-cheney |
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The Hand-Off
getting your expertise out of your head so that your clients can use
it
http://about.me/TerriCheney
Quick Introduction
s
Find a partner
What is your
pet peeve when training clients?
What frustrates you the most?
What makes your heart sing?
What
gratifies you the most?
deceptively simple concepts3
3Your brain is like a closet
3Your brain is like a closet
Anything can be summed up as The Two Things
3Your brain is like a closet
Anything can be summed up as The Two Things
Practice pays off powerfullyGuided
∧
An expert brain looks like this:
NOTE: This illustration comes straight from Julie Dirksen’s terrific book, Design for How People Learn. You can get your own copy at Amazon or at UsableLearning.com. You can see her blog post on how your brain is like a closet here: http://usablelearning.wordpress.com/2009/04/06/why-your-brain-is-a-closet/
A novice brain looks like this:
Job #1: Provide some shelves
Terri’s 18c history-geek shelves
wars
clothing
technology
governance
Food/drink
conceptual
∧
Your turn: What sorts of “shelves”
are in the brain of an IDS expert?
What sort of “shelves” do they need from you?
Think of the clients you work with.
Your brain is like a closet
=
=
The Two Things
The Two Things about
Economics1.Incentives matter
2.There ain’t no free lunch
The Two Things about
Marketing: 1. Know existing customers.
2. Recruit more customers.
Marketing
The Two Things about
the Two Things1. People love to play the Two Things
game, but they rarely agree about what the Two Things are.
2. That goes double for anyone who works with computers.
“The Two Things”is a perfect fractal
It’s completely scalable
Your content
1 21
1 1
2
2
1
2
2
1 12 2
Partner time again!
• Select a specific topic you train clients on
• Identify “the Two Things” for that content
• Identify “the Two Things” for up to three levels down
YOUR MISSION:
Anything can be summed up as The Two Things
=
The “Two Things” make great “shelves”
Pop quiz!
If your house is burning down, do you want the fire fighters to
a. describe the best methods of dousing a house fire
b. put out the fire
In a workplace settingpeople learn stuff
as a
means to an end
What do they need to know?do
Create “rehearsal opportunities”
New Member Orientation
“I’ll read you this list of ways you can get involved in the chapter.”
This is Larry, and these are his circumstances.
Which participation opportunities would you recommend for him?
OR
Mimic real-world decisions
Last partner activity
What “rehearsal opportunities”can you provide for your clients?
What do they need to know?do
Let them practice
3Your brain is like a closet
Anything can be summed up as The Two Things
Practice pays off powerfullyGuided∧
Yes, you really can contact me with questions – and I’ll help!
651-208-0926
@TerriChy
