IER 560 COMBO · Ce document est la propriété d’IER et ne doit pas être reproduit ou...

N0C902A Rev. 2 Sept. 14, 2010

IER 560 COMBO PRINTER

User Guide N0C902A

IER 560 COMBO PRINTER User Guide

Page 2 N0C902A Rev. 2 Sept. 14, 2010

Ce document est la propriété d’IER et ne doit pas être reproduit ou communiqué sans autorisation écrite. This document is the property of IER and may not be reproduced or communicated

without prior written authorization

IER SIEGE - HEADQUARTERS

IER S.A. 3, rue Salomon de Rothschild 92156 SURESNES CEDEX France Tel. +33 (0)1 41 38 60 00 Fax +33 (0)1 41 38 62 75

IER DANS LE MONDE - IER WORLDWIDE

CHINA

IER Shanghai Kuen Yang Plaza #1101 798 Zhao Jia Bang Road SHANGHAI 200030 P.R.C. Phone: +86 (21) 6473 6792 Fax: +86 (21) 6473 6806

UNITED ARAB EMIRATES

IER Dubai PO Box 37585 DUBAI Phone: +971 4 347 67 20 Fax: +971 4 347 67 03

GERMANY

IER GmbH Wilhelm-Heinichen-Ring 4 29227 Celle Phone: +49 (0) 5141/980 89 14 Fax: +49 (0) 5141/980 89 20

UNITED KINGDOM

IER Ltd Unit 4 & 5, Lakeside Industrial Estate Colnbrook-by-Pass Colnbrook, Berkshire, SL3 0EE Phone: +44 (0)175356 1400 Fax: +44 (0)175356 1410

SINGAPORE

IER PTE Ltd 120 Lower Delta Road #14-13/16 Cendex Centre SINGAPORE 169208 Phone: +65 6276 6966 Fax: +65 6271 5563

UNITED STATES

IER Inc. Addison 16415 Addison Road Suite 160 ADDISON, TEXAS, TX 75001 Phone: +1 (972) 991 2292 Fax: +1 (972) 991 1044 Toll free: 1-800 624 8538

IER Inc. Belton

1000 Industrial Park Road BELTON, TX 76513 Phone: +1 (254) 933 5000 Fax: +1 (254) 933 5050

SPAIN

IER Impresoras Especializadas, S.L. C/ Torre de Don Miguel, 23 E-28031 – MADRID Phone: +34 91 535 89 75 Fax: +34 91 535 89 76


Page 3 N0C902A Rev. 2

Sept. 14, 2010



NOTICE

WARNING

THIS PRODUCT COMES WITH A LITHIUM BATTERY. BATTERY REPLACEMENT MUST IMPERATIVELY BE PERFORMED BY QUALIFIED MAINTENANCE PERSONNEL. MOREOVER, ONLY IER APPROVED MODELS MAY BE USED.

WARNING

DANGER OF EXPLOSION IF BATTERY IS INCORRECTLY REPLACED.

REPLACE ONLY WITH THE SAME OR EQUIVALENT TYPE RECOMMENDED BY THE MANUFACTURER.

DISPOSE OF USED BATTERIES ACCORDING TO THE MANUFACTURER’S INSTRUCTIONS.

The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna

Increase the separation between the equipment and receiver

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected

Consult the dealer or an experienced radio/TV technician for help.

In accordance with FCC requirements, changes or modifications not expressly approved by IER could void the user's authority to operate this product.

Use of a shielded cable is required to comply within Class B limits of Part 15 of FCC Rules.


Page 4 N0C902A Rev. 2 Sept. 14, 2010



NORWAY: This product is also designed for IT power distribution system with phase-to-phase voltage 230V.

NORWAY – SWEDEN – FINLAND: Apparaten skall anslutas till jordat uttag när den ansluts till ett nätverk.

WARNING

THIS APPLIANCE MUST BE GROUNDED.

THIS PRODUCT MUST EXCLUSIVELY BE CONNECTED TO AN ELECTRICAL CIRCUIT THAT IS:

PROVIDED WITH A GROUND FAULT CIRCUIT INTERRUPTER (GFCI) COMPLYING WITH IEC 364 AND NFC15-100 REGULATIONS, AND

CONFORMING WITH THE VOLTAGE CHARACTERISTICS SPECIFIED BY THE NF EN 50160 STANDARD.

The cover(s), door(s) and/or drawer(s) of this product is (are) intended for occasional use and must be normally closed.

The information and specifications contained in this document are subject to change without prior notice.

Translated from French - IER Documentation Department

This document contains proprietary information of IER. It may not be reproduced or communicated without prior written authorization of IER. It is intended solely for the use

of the product described herein, to the exclusion of any other usage.

It is provided as is, for information purposes only, without any warranty of any kind, including any warranty of fitness or a particular purpose, and may be modified by IER at

any time.

The warranty shall be null and void in case of use of any spare part, special tool or consumable not expressly approved in writing by IER and in the event of attempted repair or servicing of the

machines by persons lacking the requisite technical qualifications.



Sept. 14, 2010



In compliance with the European Directive 2002/96/CE relative to the management of Waste Electrical and Electronic Equipment (WEEE) implemented as of August 13, 2005, this product may not be disposed of with regular household waste. All products concerned by this directive are marked with the above symbol.

The end owner of this product is responsible for either:

Transferring the product to an authorized treatment facility where the product components, recognized to present a hazard to the environment and/or public health, will be recycled and recovered properly, or

Consulting with the manufacturer for appropriate product waste management according to the terms of the manufacturer.


Page 6 N0C902A Rev. 2 Sept. 14, 2010



Table of Contents

1 OVERVIEW..................................................................................................... 8

1.1. PACKAGE CONTENTS ........................................................................... 8 1.2. INTRODUCTION TO THE PRINTER ...................................................... 9 1.3. PRINTER DIMENSIONS ....................................................................... 11 1.4. OPENING AND CLOSING THE PRINTER COVER .............................. 14

1.4.1. Preliminary Information .................................................................. 14 1.5. OPENING AND CLOSING THE CUTTER/BURSTER MODULE .......... 16

1.5.1. Preliminary Information .................................................................. 16 1.6. PRINTER DESCRIPTION ..................................................................... 18

1.6.1. Exterior Front View ......................................................................... 18 1.6.2. Exterior Rear View ......................................................................... 22 1.6.3. Interior View of the Printer .............................................................. 24

2 CONNECTING THE PRINTER AND POWER-UP ....................................... 26

2.1. CONNECTING THE PRINTER .............................................................. 26 2.1.1. Procedure for Connecting the Printer ............................................. 26

2.2. POWERING UP THE PRINTER ............................................................ 30 2.2.1. Powering Up the Printer ................................................................. 30 2.2.2. Powering Down the Printer ............................................................ 31

3 INSTALLING AND LOADING THE MEDIA ................................................. 32

3.1. ATB MEDIA ........................................................................................... 32 3.1.1. Installation of Blank Media ............................................................. 32 3.1.2. Loading of Blank ATB Media into the Printer ................................. 36

3.2. BAG TAG MEDIA .................................................................................... 38 3.2.1. Installation of Blank Media ............................................................. 38 3.2.2. Loading of Blank Bag Tag Media into the Printer .......................... 40

3.3. MEDIA REMOVAL ................................................................................. 42 3.3.1. Procedure ....................................................................................... 42



Sept. 14, 2010



4 PRINTER OPERATION ............................................................................... 43

4.1. INDICATOR AND KEY FUNCTIONS .................................................... 43 4.1.1. Meaning of the Indicator Behavior ................................................. 43 4.1.2. Control Panel Key Functions ......................................................... 45

4.2. DOCUMENT PRINTING ........................................................................ 46 4.2.1. Procedure for Printing Documents ................................................. 46

5 USER LEVEL TROUBLESHOOTING ......................................................... 48

5.1. OPERATING FAULTS ............................................................................. 48 5.1.1. When Powering Up, the Printer does not Start Up ........................ 48 5.1.2. The Printer does not Receive Print Data ....................................... 49 5.1.3. The Paper is not Feeding ............................................................... 49 5.1.4. Poor Print Quality ........................................................................... 50 5.1.5. Frequent Error Signals ................................................................... 50

5.2. CLEARING A DOCUMENT JAM ........................................................... 53 5.2.1. Procedure for Clearing a Document Jam ....................................... 53

6 PRINTER MAINTENANCE .......................................................................... 54

6.1. PERIODIC MAINTENANCE RECOMMENDATIONS ............................ 54 6.1.1. Maintenance Schedule ................................................................... 54

6.2. PROCEDURES PRIOR TO PERIODIC MAINTENANCE...................... 55 6.2.1. General Dusting ............................................................................. 55 6.2.2. Cleaning the Printhead and the Platen .......................................... 58

6.3. RETURNING THE PRINTER TO OPERATING CONDITION AFTER

PERIODIC MAINTENANCE ............................................................................. 60 6.3.1. Procedure to Follow Prior to Operating the Printer ........................ 60


Page 8 N0C902A Rev. 2 Sept. 14, 2010



1 OVERVIEW

1.1. PACKAGE CONTENTS

The printer packaging carton contains:

IER 560 COMBO Printer

User safety guide

Power cable (option)

Set of test coupons, including 1 initial configuration coupon for the machine.

IMPORTANT: Keep the packaging carton and the foam protection for the entire warranty period of the printer. The User Safety Guide and the machine configuration coupon should remain near the printer.

The User Guide for the printer can be accessed in PDF format on our Web site www.ier.fr.

Figure 1.1 Printer Package Contents

http://www.ier.fr/



Sept. 14, 2010



1.2. INTRODUCTION TO THE PRINTER

The IER 560 COMBO Printer is designed to print ATB1 size coupons, bag tags, credit card size tickets, as well as receipts.

The IER 560 COMBO Printer uses the Direct Thermal printing technology in order to produce high quality print results. This technology requires the use of heat-sensitive or thermal print media, i.e. media that reacts to heat. With its 203 dpi print resolution, the IER 560 COMBO Printer is able to print text, logos, and barcodes.

Continuous feeding of blank boarding pass (ATB1) or bag tag media takes place through the rear of the printer, triggered by simple detection of the media.

The form of media stock can either be fanfold (packed in boxes) or rolls.

Due to the four configurable paper-feeding channels, printing a document of one size (ATB) and then a different one (bag tag) is accomplished automatically without requiring any user adjustments.

The IER 560 COMBO Printer automatically verifies the document size. Each document size is associated with the corresponding cutting or bursting feature of the separation device. Depending on the detected document size, the cutting and bursting device acts differently:

For perforated media, the bursting feature is activated

for continuous media, cutting is performed

The printer is also equipped with a document ejection/document holder system. Long documents, such as bag tags, are held back in the output slot until removed by the user.


Page 10 N0C902A Rev. 2 Sept. 14, 2010



The printer may be equipped with optional accessories to increase the capacity:

IER roll media dispenser for media rolls

IER trolley that can feed all four channels, designed to accommodate both fanfold and roll media

Motorized or non-motorized stacker placed under the printer to produce sets of ATB documents or bag tags (only for these document sizes).

IMPORTANT: Use of the motorized stacker does not allow processing of ATB wallets as they might cause document jams.

Moreover, control and/or read options may be added to the printer:

for applications that allow baggage tracking from check-in to final delivery, the IER 560 COMBO Printer, if equipped with the RFID (Radio Frequency Identification) option, can also print and encode bag tags provided with radiofrequency chips.

for an application that provides for barcoded documents to be scanned and revalidated, the IER 560 COMBO Printer is equipped with the front insertion barcode scanner.



Sept. 14, 2010



1.3. PRINTER DIMENSIONS

Figure 1.2 General Dimensions (in mm)


Page 12 N0C902A Rev. 2 Sept. 14, 2010



Figure 1.3 Printer Cover Clearance Requirements (in mm)



Sept. 14, 2010



Note: In the event of a problem (paper jam), or printer maintenance, ensure that there is enough space to rotate the cutter/burster module (see figure below).

Figure 1.4 Rotating the Cutter/Burster Module – Clearance Requirements (in mm)


Page 14 N0C902A Rev. 2 Sept. 14, 2010



1.4. OPENING AND CLOSING THE PRINTER COVER

1.4.1. PRELIMINARY INFORMATION

!ATTENTION

The printer cover must remain closed. The cover should only be opened when absolutely necessary, during maintenance operations or when resolving problems. A security feature prevents the printer from operating when the cover is open. It is imperative to close the cover during printer use.

To open the cover, push the latch (1) and pivot the cover completely, until it lies flat.

To close the cover, rotate it back the opposite way; the latch will click to confirm that the cover is locked.

CAUTION



Sept. 14, 2010



1

1 – Cover Latch

Figure 1.5 Opening the Cover


Page 16 N0C902A Rev. 2 Sept. 14, 2010



1.5. OPENING AND CLOSING THE CUTTER/BURSTER MODULE

1.5.1. PRELIMINARY INFORMATION

!ATTENTION

The cutter/burster module must remain closed. Open the cutter/burster module only when absolutely necessary, specifically during maintenance or when solving a problem. It is imperative to close the cutter/burster module during printer use.

To open the cutting/bursting module (1), pivot the module completely in an outward direction.

To close the cutter/burster module (1), rotate it back the opposite way; a light click will be heard.

CAUTION



Sept. 14, 2010



1

Figure 1.6 Opening the Cutter/Burster Module


Page 18 N0C902A Rev. 2 Sept. 14, 2010



1.6. PRINTER DESCRIPTION

1.6.1. EXTERIOR FRONT VIEW

The IER 560 COMBO Printer includes:

A front panel equipped with:

▪ Document ejection slot (4),

▪ Retractable document output tray (3)

▪ Control panel with display (5).

▪ Masking plate to mask the front insertion slot (6)

▪ Front insertion slot

Power switch (2).

Protective cover (1).



Sept. 14, 2010



ON OFF

ALARM CHECK DISPLAY RECEPTION

RESET

EJECT

MENUTEST

ON LINE

EXIT

ENTER

+-

7

ON OFF


RESET

EJECT

MENUTEST

ON LINE

EXIT

ENTER

+-

1

3

2

6

5

4

1 – Protective cover 5 – Control panel with display

2 – Power switch 6 – Masking plate

3 – Document output tray 7 – Front insertion slot

4 – Ejection slot

Figure 1.7 Front View of Printer


Page 20 N0C902A Rev. 2 Sept. 14, 2010



The control panel with display (5) consists of:

4-line/20-character LCD display (6)

Four keys:

▪ ONLINE/ENTER key (9), which enables switching from one mode to another ( Offline / Online )

▪ TEST / - key (10), which is deactivated in Online mode

▪ MENU / +key (11), which is deactivated in Online mode

▪ RESET EJECT/EXIT key (12), which allows warnings and errors to be acknowledged, or the printer to be reset

Four indicators:

▪ ALARM indicator (13)

▪ CHECK DISPLAY indicator (14)

▪ RECEPTION indicator (7)

▪ ONLINE indicator (8)

The activation and behavior of the four indicators reflect the printer's operational status (see page 50) and the occurrence of printing errors (see page 43).

Sound alarm that warns the user of an event.



Sept. 14, 2010



12

11 10

9

14

13

5

7

8

6

5 – Control panel with display

6 – Display

7 – RECEPTION indicator

8 – ONLINE indicator

9 – Mode key

10 – TEST key

11 – MENU key

12 – RESET key

13 – ALARM indicator

14 – CHECK DISPLAY indicator

Figure 1.8 Control Panel


Page 22 N0C902A Rev. 2 Sept. 14, 2010



1.6.2. EXTERIOR REAR VIEW

The rear of the IER 560 COMBO Printer includes:

Connector panel including:

▪ RS232 serial port (10), (BT: bag tag label printing applications)

▪ RS232 serial port (11), (BP: boarding pass printing applications)

▪ USB host port (8), (host system)

▪ RJ45 Ethernet port (9)

Transport handle (1).

Cover locking latch (2).

Paper channel selector with a basic configuration that offers:

▪ Upper channel: U (3), (BT: Loading of bag tag media)

▪ Mid-upper channel: MU (4), (BT: Loading of bag tag media)

▪ Mid-lower channel: ML (5), (BP: Loading of boarding pass media)

▪ Lower channel: L (6), (BP: Loading of boarding pass media)

Power connector (7).



Sept. 14, 2010



4

5

3

6

11

10

9

8

7

1

2

1 – Transport handle

2 – Locking latch

3 – Upper channel: U

4 – Mid-upper channel: MU

5 – Mid-lower channel: ML

6 – Lower channel: L

7 – Power connector

8 – USB port

9 – RJ45 Ethernet port

10 – RS232 serial port (BP)

11 – RS232 serial port (BT)

Figure 1.9 Rear View of Printer


Page 24 N0C902A Rev. 2 Sept. 14, 2010



1.6.3. INTERIOR VIEW OF THE PRINTER

Opening the cover provides access to the following components:

Paper path, which is mainly comprised of:

▪ Ejector/document holder module (1)

▪ Separator (cutter/burster) module (2)

▪ Printing module (6) with printhead (7)

▪ Channel selector (5), (four channels), with a media sensor for each channel (4)

Power supply unit (3)



Sept. 14, 2010



46

1

5

2

3

4

7

Figure 1.10 Interior View of the Printer


Page 26 N0C902A Rev. 2 Sept. 14, 2010



2 CONNECTING THE PRINTER AND POWER-UP

2.1. CONNECTING THE PRINTER

!DANGER

▪ This appliance must be grounded.

▪ This product must exclusively be connected to an electrical circuit that:

- includes a Ground Fault Circuit Interrupter (GFCI) and is compliant with IEC 364 and NFC15-100 regulations, and

- conforms to the voltage characteristics specified by the NF EN 50160 standard.

2.1.1. PROCEDURE FOR CONNECTING THE PRINTER

To connect the printer, simply proceed as follows:

Connect it to the power source

Connect it to the data communications system (PC, network)

WARNING



Sept. 14, 2010



2.1.1.1. Electrical Connection

Follow the connection steps chronologically.

Ensure that the printer power switch is set to the Off position (0-position).

Plug the power cord into the power connector located at the rear of the printer.

Plug the other end of the power cord into a power outlet.

Note: The IER 560 printer automatically adapts to the power voltage used, provided it is within the authorized voltage range (see user safety guide IER N0C9SEA, shipped with the printer).

Figure 2.1 Electrical Connection

!DANGER

WARNING


Page 28 N0C902A Rev. 2 Sept. 14, 2010



2.1.1.2. Data Connection

!ATTENTION

▪ The use of a data cable provided with a shielded braid is required to comply with the Class B requirements of FCC Regulations.

▪ Use a shielded RS232 cable fitted with metal-plated connector hoods. The cable shield must be connected to the connector hoods. The length of the cable must not exceed 15 m (49.2 ft.).

▪ If a USB cable connection is used, its length must not exceed 5 m (16.4 ft.).

To connect the printer to the host system, use one of the connection interfaces located at the rear of the printer:

RS232 serial port (1) intended for bag tag (BT) printing applications

RS232 serial port (2) intended for boarding pass (BP) printing applications

USB port (3) enabling connection with the Host system

10/100 base T Ethernet port (4)

CAUTION



Sept. 14, 2010



1

2

3

4

1 – RS232 serial port (BT)

2 – RS232 serial port (BP)

3 – 10/100 base T Ethernet port

4 – USB port

Figure 2.2 Connector Panel


Page 30 N0C902A Rev. 2 Sept. 14, 2010



2.2. POWERING UP THE PRINTER

2.2.1. POWERING UP THE PRINTER

At the front of the printer, set the power switch to the I-position.

When powering up, the printer begins initialization. The length of initialization may vary according to its operational status and the type of application:

If the media has not been loaded, the printer displays a message and produces a beeping sound indicating that the media needs to be loaded.

If the media is already loaded, the printer is ready (READY) for printing.


RESET

EJECTMENU

TESTON LINE

ON OFF

EXIT

ENTER

+

-

/

Figure 2.3 Powering Up the Printer



Sept. 14, 2010



2.2.2. POWERING DOWN THE PRINTER

To power down the printer, set the power switch located at the front of the printer to the 0-position.


RESET

EJECTMENU

TESTON LINE

ON OFF

EXIT

ENTER

+

-

/

Figure 2.4 Powering Down the Printer


Page 32 N0C902A Rev. 2 Sept. 14, 2010



3 INSTALLING AND LOADING THE MEDIA

3.1. ATB MEDIA

Note: The installation and loading of blank fanfold or roll type ATB media is performed in the lower channel (L channel) and the mid-lower channel (ML channel) of the printer (see page 22).

IMPORTANT: Use of the motorized stacker does not allow processing of ATB wallets as they might cause document jams.

3.1.1. INSTALLATION OF BLANK MEDIA

3.1.1.1. Media Installation Procedure

Power up the printer. The ONLINE indicator located on the printer's front panel lights up (see page 30).

Install the box(es) of blank media by following the instructions below:

IMPORTANT: Install the box(es):

▪ parallel to the printer

▪ centered in relation to the insertion slot

▪ with the heat-sensitive side of the media facing up



Sept. 14, 2010



Note: When loading ATB stock, always begin with the lowest channel. Refer to the channel identification on the printer's rear panel to locate the channels (see figure below).

1

2

3

4

1 – Lower channel: L

2 – Mid-lower channel: ML

3 – Mid-upper channel: MU

4 – Upper channel: U

Figure 3.1 Channel Identification (Rear View of Printer)


Page 34 N0C902A Rev. 2 Sept. 14, 2010



3.1.1.2. Examples of Installation of Blank ATB Media

1

2

1 – Stock 1 ATB media (L channel)

2 – Stock 2 ATB media (ML channel)

Figure 3.2 Example 1: Installation of Fanfold ATB Media



Sept. 14, 2010



3

4

3 – Stock 1 ATB media (L channel)

4 – Stock 2 ATB media (ML channel)

Figure 3.3 Example 2: Installation of Fanfold and Roll Type ATB Media


Page 36 N0C902A Rev. 2 Sept. 14, 2010



3.1.2. LOADING OF BLANK ATB MEDIA INTO THE PRINTER

Load the leading document from stock 1 (1) into the lower channel (L channel).

1

1

1 – Leading document from stock 1

Figure 3.4 Loading of Stock 1 Media into the Lower Channel (L Channel)

Note: Upon its insertion into the channel, the coupon is pulled in and automatically positioned in the printer, according to the program parameters and the type of separation mark present on the media.



Sept. 14, 2010



Next, load the leading document from stock 2 (2) into the mid-lower channel (ML channel).

2

2

2 – Leading Document from Stock 2 ( Fanfold or Roll Media)

Figure 3.5 Loading of Stock 2 Media into the Mid-Lower Channel (ML CHANNEL)


Page 38 N0C902A Rev. 2 Sept. 14, 2010



3.2. BAG TAG MEDIA

Note: The installation and loading of blank roll type bag tag media is performed in the mid-upper channel (MU channel) and the upper channel (U channel) of the printer (see page 22).

3.2.1. INSTALLATION OF BLANK MEDIA

3.2.1.1. Media Installation Procedure

Follow the instructions below to install and position the blank media roll(s):

IMPORTANT: Install the roll(s):

▪ parallel to the printer

▪ centered in relation to the insertion slot

▪ with the heat-sensitive side of the media facing up



Sept. 14, 2010



3.2.1.2. Example of Installation of Blank Bag tag Media

2

1

1 – Stock 3 bag tag media (MU channel)

2 – Stock 4 bag tag media (U channel)

Figure 3.6 Installation of Roll Media

Note: The blank bag tag media may be of the roll type and/or the fanfold type for stocks 3 and 4.


Page 40 N0C902A Rev. 2 Sept. 14, 2010



3.2.2. LOADING OF BLANK BAG TAG MEDIA INTO THE PRINTER

Load the leading document of the stock 3 (1) roll or fanfold media into the mid-lower channel (ML channel).

3

1

1 – Leading document of stock 3 roll media

Figure 3.7 Loading of Stock 3 Media into the Mid-Upper Channel (MU Channel)

Note: Upon its insertion into the channel, the media is pulled in and automatically positioned in the printer, according to the program parameters and the type of separation mark present on the media.



Sept. 14, 2010



Load the leading document of the stock 4 (2) roll or fanfold media into the upper channel (U channel).

4

2

2 – Leading document from stock 4 media

Figure 3.8 Loading of Stock 4 Media into the Upper Channel (U Channel)


Page 42 N0C902A Rev. 2 Sept. 14, 2010



3.3. MEDIA REMOVAL

3.3.1. PROCEDURE

To remove the media from the printer, grasp the media strip and simply pull it towards the rear of the printer.

IMPORTANT: To do this, you do not have to open the cover, nor perform any action inside the printer.

Figure 3.9 Media Removal



Sept. 14, 2010



4 PRINTER OPERATION

4.1. INDICATOR AND KEY FUNCTIONS

4.1.1. MEANING OF THE INDICATOR BEHAVIOR

The behavior of the printer's four control panel indicators indicates the printer's operational status and the errors that may occur during printing.

Illustration of possible printer indicator states:

: Indicator off

: Indicator steadily lit

: Indicator slowly blinking

: Indicator rapidly blinking


Page 44 N0C902A Rev. 2 Sept. 14, 2010



Assigned Meaning of Indicator Behavior:

Indicator State Cause Remedy

Alarm Check Display

Reception Online

Printer powered down

-

Printer initialization following power-up

(Alarm + Reception indicators and Check Display + Online indicators blinking alternately)

-

Printer powered up, online (READY)

-

Printer powered up, transaction in progress

-

Note: In addition to the indicator light signals, the sound alarm is activated whenever an error or warning situation occurs on the printer. There are two types of sound signals:

A short (5 seconds) beeping sound signal indicates that a minor error has occurred (e.g. printer out of paper).

A continuous beeping sound signal warns the user of a technical error (e.g. paper jam).



Sept. 14, 2010



4.1.2. CONTROL PANEL KEY FUNCTIONS

▪ When in Online mode, only the following two keys are active and can be used to respond to the indicator signals:

Allows switching from online to offline mode (and vice versa).

Allows the user to acknowledge an error or warning situation, indicated by a sound alarm (pressing the key stops the alarm). In the event of a technical error, pressing the key causes the built-in automatic error compensation feature to be activated.

▪ When in Offline mode, only the TEST key can be used to:

Initiate a test document selection.

ONLINE Key

RESET/ EJECT Key

TEST Key


Page 46 N0C902A Rev. 2 Sept. 14, 2010



4.2. DOCUMENT PRINTING

Preliminary Steps: Before using the printer, perform the following checks:

Printer connected to the power source and the host system, see page 26.

Printer powered up, see page 30.

Consumables loaded into the printer, see page 32.

If necessary, refer to the paragraph describing printer functions, see page 43.

4.2.1. PROCEDURE FOR PRINTING DOCUMENTS

Set the printer to Online mode by pressing the ONLINE key; the Online indicator will be steadily lit and a message will appear on the display:

560 READY R e v i s i o n 8 x x x x – 1 . x x

S / N: X X X X X X X

Send a print command from the host system to the printer. The Reception indicator blinks slowly until the document is printed; then, only the Online indicator remains lit.

At the end of printing, the document is automatically separated (cutting or bursting method - depending on the size and type of media used) and is then presented to the user.

Note: Only previously cut long documents (bag tags) are held back in the output slot until they are removed. To retrieve such a document from the holder, simply pull it towards you.



Sept. 14, 2010



3

1

2

1 – ATB documents (Boarding Pass - BP)

2 – Output tray

3 – Long document (Bag Tag - BT)

Figure 4.1 Delivery of Various Size Documents at the Output Slot


Page 48 N0C902A Rev. 2 Sept. 14, 2010



5 USER LEVEL TROUBLESHOOTING

5.1. OPERATING FAULTS

An operating fault occurring in the printer generates, in most cases, the activation of indicators and of a sound signal.

NOTE: A beeping sound alarm lasting 5 seconds indicates a minor error, whereas a continuous beeping sound (or one that lasts 10 seconds) indicates a technical error.

5.1.1. WHEN POWERING UP, THE PRINTER DOES NOT START UP

Note: If necessary, to facilitate access to the rear of the printer, unload the paper, see page 42.

Power down the printer (set the power switch to the 0-position).

Check the presence of power at the power source with another electrical appliance.

Check the connection of the power cable to the printer connector and to the power source.

Restart the printer (set the power switch to the I-position).

Wait for the printer to initialize and then ensure that the Online indicator is steadily lit.

If, after all these steps, the printer still fails to start up, call the help desk.



Sept. 14, 2010



5.1.2. THE PRINTER DOES NOT RECEIVE PRINT DATA

Note: If necessary, to facilitate access to the rear of the printer, unload the paper, see page 42.

Power down the printer (set the power switch to the 0-position).

Check the connection of the data cable to the printer connector and to the IT system (computer, network, hub, etc.).

Restart the printer (set the power switch to the I-position) and check that the Online indicator is steadily lit.

Note: If necessary, reload the printer with paper, see page 32.

Send a print command from the host system; the printer should execute the requested printing.

If all these steps are not effective, call the help desk.

5.1.3. THE PAPER IS NOT FEEDING

Try to target the problem by reading the message on the printer's control panel display.

Unload the paper and then reload it; this will allow the paper path to reinitialize.

Ensure that no paper chaff remains in the paper path and is preventing the feeding of documents.

If, after all these steps, the problem persists, call the help desk.


Page 50 N0C902A Rev. 2 Sept. 14, 2010



5.1.4. POOR PRINT QUALITY

Several reasons may cause poor print quality:

▪ Dirty print mechanism

▪ Print parameter settings do not correspond to the type of media used

▪ Faulty part(s)

Regardless of what it is, this type of operating malfunction requires help desk assistance.

5.1.5. FREQUENT ERROR SIGNALS

IMPORTANT: Once an error is resolved, press the RESET/EJECT key in order to reinitialize the printer and to acknowledge the error.

Review of the possible printer indicator states:

: Indicator off

: Indicator steadily lit

: Indicator slowly blinking

: Indicator rapidly blinking



Sept. 14, 2010



Overview of Indicator Behavior and Printer Messages:

Message and Indicator States

Cause Remedy

Alarm Check Display

Reception Online

One of the four stocks is empty

- Load paper in the printer (see page 32).

- Press the RESET/EJECT key

Paper detection error

- Unload, then reload the paper (see page 42 and page 32).


Requested stock is empty

- Load paper (see page 32).

Paper stock empty (thus printing rejected or interrupted)

- Load paper (see page 32).

560 READY BP1 BP 2 BP3 BT

empty

S/N: XXXXXXX

BAD PAPER DETECTION Please reload

paper bin S/N: XXXXXXX

OUT OF REQUESTED PAPER

Please load media

WARNING OUT OF PAPER

ERR5Oxx


Page 52 N0C902A Rev. 2 Sept. 14, 2010



Message and Indicator States

Cause Remedy

Alarm Check Display

Reception Online

Paper jam

- Clear the paper jam in the printer.


Cutter/burster module open

- Close the cutter/burster module (see page 16).


Cover open

- Close the cover (see page 14).

- Press the - RESET/EJECT key

Data transmission error (no connection with the host system)

- Check the connection of the data cable (see page 28).

- Resend the computer command.


COUPON JAM [X] Please correct and

then press “RESET” S/N: XXXXXXX

CUTTER OPEN Please close cutter module

S/N: XXXXXXX

COVER OPEN Please close cover

S/N: XXXXXXX

560 READY Link down

S/N: XXXXXXX



Sept. 14, 2010



5.2. CLEARING A DOCUMENT JAM

Preliminary Steps: In order to effectively clear a jam, refer to the following sections:

Indicator and Key Functions, see page 43.

Frequent Error Signals, see page 50.

5.2.1. PROCEDURE FOR CLEARING A DOCUMENT JAM

Unload the paper from the printer

Open the printer cover in order to locate the jam, see page 14.

Clear the jam in the area(s) concerned.

Close the printer cover, see page 14.

Reload the printer with paper and press the RESET/EJECT key in order to reinitialize the printer and acknowledge the error, see page 32.

Note: If necessary, rotate the cutter/burster module in order to facilitate access to the paper path; the cutter/burster module being open, the entire paper path is accessible (see page 16).


Page 54 N0C902A Rev. 2 Sept. 14, 2010



6 PRINTER MAINTENANCE

6.1. PERIODIC MAINTENANCE RECOMMENDATIONS

Schedule: Every 2 weeks or after 2,000 m (6,562 ft.) of printing.

Total Estimated Time: 15 min.

Necessary Tools/Products: IER cleaning kit, P/N S32129A

!DANGER

Before starting to clean the printer:

- unload the paper from the printer,

- power down the printer,

- disconnect the printer from the power source,

- disconnect the data cable.

6.1.1. MAINTENANCE SCHEDULE

For optimum printer performance, under normal operating conditions, IER recommends periodic maintenance be carried out every 2 weeks or after printing of 2,000 m (6,562 ft.) of media.

IMPORTANT: The frequency of periodic maintenance must be adapted to the particular printer environment and operating conditions (dusty surroundings, media quality, throughput, etc.).

IER recommends that you use the IER cleaning kit, P/N S32129A, follow the instructions in the kit, and apply the procedures described in this document.

!ATTENTION

IER disclaims all liability for incidents arising from failure to follow its recommendations regarding service intervals, products and procedures.

CAUTION

WARNING



Sept. 14, 2010



6.2. PROCEDURES PRIOR TO PERIODIC MAINTENANCE

6.2.1. GENERAL DUSTING

!DANGER

To perform this, IER recommends that only the air can provided in the kit be used since its gas has been tested and approved as non-flammable and non-explosive. IER disclaims all liability for incidents arising from the use of another product. DO NOT USE THE AIR CAN WHEN THERE IS ONLY LITTLE AIR LEFT; THE CAN CONTAINS MOSTLY PROPELLANT, WHICH IS HIGHLY FLAMMABLE.

Follow the safety precautions on the can as well as those indicated above when using the air can supplied in the cleaning kit to remove paper chaff and to perform a general dusting of the printer by directing the air flow (see Figure 6.1 and Figure 6.2):

▪ Arrow #1 inside the media insertion channels, toward the media sensors

▪ Arrow #2 toward the different sensors located on the cutter/burster module: the oscillating synchronization sensor, the blade position sensor and the paper output sensor

▪ Arrow #3 to the cutter blade and counter blade, as well as to the internal parts of the cutter/burster module

▪ Arrow #4 under the paper guide and the print mechanism

▪ Arrow #5 above and under the platen

▪ Arrow #6 inside the ejection/document holder module

▪ Arrow #7 into the paper output slot of the front panel

WARNING


Page 56 N0C902A Rev. 2 Sept. 14, 2010



Figure 6.1 General Dusting of the Printer



Sept. 14, 2010



Figure 6.2 General Dusting of the Printer (continued)


Page 58 N0C902A Rev. 2 Sept. 14, 2010



6.2.2. CLEANING THE PRINTHEAD AND THE PLATEN

!DANGER

The printhead is a sensitive electronic component, therefore:

▪ Before handling it, put on an anti-static wrist strap.

▪ Avoid any shock to the printhead.

▪ Do not use tools that could damage the printhead.

▪ Do not touch the line of printhead heating elements.

Use the products in the IER cleaning kit and follow the enclosed instructions:

Rotate the cutter/burster module to facilitate access to the printhead, see page 17.

Using a soft, lint-free cloth lightly moistened with the recommended cleaning product, clean the entire platen surface (2). To accomplish this, manually turn the platen (2) so as to ensure its complete cleanliness.

Using alcohol-filled foam swabs, clean the whole surface of the printhead heating elements (1).



Sept. 14, 2010



2

1

Figure 6.3 Cleaning the Printhead and the Platen


Page 60 N0C902A Rev. 2 Sept. 14, 2010



6.3. RETURNING THE PRINTER TO OPERATING CONDITION AFTER PERIODIC MAINTENANCE

6.3.1. PROCEDURE TO FOLLOW PRIOR TO OPERATING THE

PRINTER

After performing the periodic maintenance operations:

Allow the printer cleaning product to dry.

Rotate the cutter/burster module into its original position, see page 16.

Close the printer cover, see page 14.

Connect the data cable and power cable, see page 26.

Power up the printer, see page 30.

Load the printer with paper, see page 32.

Print a document and check the print quality, see page 46.

Date post:	06-May-2018
Category:	Documents
Upload:	phungmien
View:	214 times
Download:	1 times