Date post: | 15-Jan-2015 |
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Technology |
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1 | Corporate IT
M5 Implementation in Orbotech
Olga Rahimi
• Married + 2
• Applications Manager
• 25 years in Orbotech
• Lead and participated in all major projects in Orbotech
o Finance, Logistic, HR, CRM, BI, B2B, Cloud etc.
2 | Corporate IT
Focus Project
• Company Overview
• Customer Support in Orbotech
• Project Scope
• Challenges / Complexities
• ‘How did we do it?’
• Main Benefits
• Key Success Factors
3 | Corporate IT
Company Overview
5 | Corporate IT
Virtually Every Electronic Device in the World is Produced Using Orbotech Systems
Leading supplier of production, inspection, and testing equipment
The Industries We Serve
Recognition Bare PCB Production FPD Manufacturing
Installations (# of systems)
11,500 1,700 1,000
Electronic Components Manufacturing
Solar Power
6 | Corporate IT
7 | Corporate IT
Orbotech in the Electronics Supply Chain
Flat Panel Displays (FPD)
Printed Circuit Boards (PCB)
Touch Screens & Electronic Components (ECM)
Essential player in the mobile eco system
8 | Corporate IT
Global Presence
o 40 offices worldwide close to customer sites
o 1650 employees
o Headquarters and main R&D in Israel
North America Employees: 220 CS Centers: 4 R&D Center: 1 Production: 1
Europe Employees: 150 Offices: 6 CS Centers: 3 R&D Centers: 2 Production: 2
Israel Headquarters Employees: 610 Main R&D & Production: 1
Pacific Employees: 650 Offices: 18 CS Centers: 20 R&D Center: 1 Production: 2
Japan Employees: 110 Offices: 1 CS Center: 1 R&D Center: 1
9 | Corporate IT
10 | Corporate IT
M5 Implementation in Orbotech
Project Scope - Processes
11 | Corporate IT
Implement all Customer Support related processes
Overall 50 main business processes
• Business
• Operations
• Logistics
• Finance
Project Scope – BI & Integration
12 | Corporate IT
BI
• CS Business & Operational analyses
• CS P&L analysis
• 360°
• Reports
Integration
• Oracle Applications ERP
• SECORA - DRM
• Orbotech Licenses system
• Orbotech Strategic Items system
Challenges / Complexities
13 | Corporate IT
• Customer Support
• Project Team – representation, availability, size
• 2 Divisions / 4 Subsidiaries – different way of working
• Very demanding customers – ‘my way or no way’
• Constantly changing needs
• Distributed organization – 40 offices
• Cultural & language issues
Challenges / Complexities
14 | Corporate IT
• Everything is new!
• New System
• New development platform – M5 studio & MS
• New Integration tool – BPEL
• New BI infrastructure & concept
• New reporting tool & concept
• New ‘Old system’
15 | Corporate IT
“How did we do it?”
Orbotech IT Implementation Methodology
16 | Corporate IT
Deployment
Need Initiative
G1
G8
Project Go/No Go
Vendor/ System
Selection
2
G2 Req. Definition
4
G4 Develop.
6
G6 Mapping
5
G5 Project Planning
3
G3 CRP’s (Pilots)
7
G7 Accept. Test
8
System
Approval
Development
Spec. Approval
Requirements
Approval
SOW
Approval
PO
Approval
9
1
Project Structure
17 | Corporate IT
Forum IT (Management)
Steering Committee
Project Managers (CS & IT)
IFS Project Manager
CS Primary Team
CS Advisory Team
Logistics Finance
SOA IT Teams IFS Teams
How did we do it?
18 | Corporate IT
Business Processes
Defining
Mapping
Gap analysis
Resolving
Gaps
BI
BI concept
BI Tools Golden gate
ODI UC4
Star
Schema DW
60 analyses
360° dashboard
Conversion
Population
Data Mapping
Conversion programs
7 Cycles
Data validation
Corrections
Document
Oracle UPK
Training supplier
Document processes
“See It” “Try It” “Test It”
Training materials
Train the trainers
End User Training
~700 Trainees
11 Trainers
5 Parallel weeks
27 Locations
Reports
Select tools •SSRS
•Cognos Report Studio
•WorkSpace
Authentication and security
Standards &
generic functions
Reports
population
Design & Programming
‘Self Service’
Integration Oracle ERP (HR, Finance,
Logistic, Infrastructure)
DRM
Strategic
Items
Licenses system
Design Review – 4 weeks of processes validation, gap analysis and decision taking
How did we do it?
19 | Corporate IT
Business Processes
Defining
Mapping
Gap analysis
Resolving
Gaps
BI
BI concept
BI Tools Golden gate
ODI UC4
Star
Schema DW
60 analyses
360° dashboard
Conversion
Population
Data Mapping
Conversion programs
7 Cycles
Data validation
Corrections
Document
Oracle UPK
Training supplier
Document processes
“See It” “Try It” “Test It”
Training materials
Train the trainers
End User Training
~700 Trainees
11 Trainers
5 Parallel weeks
27 Locations
Reports
Select tools •SSRS
•Cognos Report Studio
•WorkSpace
Authentication and security
Standards &
generic functions
Reports
population
Design & Programming
‘Self Service’
Integration Oracle ERP (HR, Finance,
Logistic, Infrastructure)
DRM
Strategic
Items
Licenses system
Design Review – 4 weeks of processes validation, gap analysis and decision taking
Behind the scenes – Episode 1 One table - Many teams
Learning process •IT Learning the CS – CS learning IT – CS learning CS •Common ground •‘One System’ •‘Finding the Balance’
T1
T1
T2
T2 T
3
T3
Unified processes, yet - Flexible enough to effectively accommodate
divisional and geographic nuances
How did we do it?
20 | Corporate IT
Business Processes
Defining
Mapping
Gap analysis
Resolving
Gaps
BI
BI concept
Bi Tools Golden gate
ODI UC4
Star
Schema DW
60 analyses
360° dashboard
Conversion
Population
Data Mapping
Conversion programs
7 Cycles
Data validation
Corrections
Integration
Oracle ERP (HR, Finance,
Logistic, Infrastructure)
DRM
Strategic Items
Licenses system
Document
Oracle UPK
Training supplier
Document processes
“See It” “Try It” “Test It”
Training materials
Train the trainers
End User Training
~700 Trainees
11 Trainers
5 Parallel weeks
27 Locations
Reports
Select tools •SSRS
•Cognos Report Studio
•WorkSpace
Authentication and security
Standards &
generic functions
Reports
population
Design & Programming
‘Self Service’
Design Review – 4 weeks of processes validation, gap analysis and decision taking
2 CRPs (Conference Room Pilot) – 2 weeks of System functional validation and testing
Development
Behind the scenes – Episode 2 Many teams - Working Together
Trust Building •‘IT understand us’ •‘They can deliver’ •‘We found a common ground’
We also had weekends! Guilin, China
How did we do it?
21 | Corporate IT
Business Processes
Defining
Mapping
Gap analysis
Resolving
Gaps
BI
BI concept
Bi Tools Golden gate
ODI UC4
Star
Schema DW
60 analyses
360° dashboard
Conversion
Population
Data Mapping
Conversion programs
7 Cycles
Data validation
Corrections
Integration
Oracle ERP (HR, Finance,
Logistic, Infrastructure)
DRM
Strategic Items
Licenses system
Document
Oracle UPK
Training supplier
Document processes
“See It” “Try It” “Test It”
Training materials
Train the trainers
End User Training
~700 Trainees
11 Trainers
5 Parallel weeks
27 Locations
Reports
Select tools •SSRS
•Cognos Report Studio
•WorkSpace
Authentication and security
Standards &
generic functions
Reports
population
Design & Programming
‘Self Service’
Design Review – 4 weeks of processes validation, gap analysis and decision taking
2 CRPs (Conference Room Pilot) – 2 weeks of System functional validation and testing
Development
UAT – Final User Acceptance testing (2 weeks * 5 location) - ~90 users
Corrections
North China Japan
Taiwan US & Europe
Behind the scenes – Episode 3 One team - Many Locations
Amazingly dedicated teams •Two weeks (including weekend), long hours
•Training, Testing, Approving •During short breaks – asking more questions •Very high mutual trust
And when we got tired, we did some exercise
How did we do it?
22 | Corporate IT
Business Processes
Defining
Mapping
Gap analysis
Resolving
Gaps
BI
BI concept
Bi Tools Golden gate
ODI UC4
Star
Schema DW
60 analyses
360° dashboard
Conversion
Population
Data Mapping
Conversion programs
7 Cycles
Data validation
Corrections
Integration
Oracle ERP (HR, Finance,
Logistic, Infrastructure)
DRM
Strategic Items
Licenses system
Document
Oracle UPK
Training supplier
Document processes
“See It” “Try It” “Test It”
Training materials
Train the trainers
End User Training
~700 Trainees
11 Trainers
5 Parallel weeks
27 Locations
Reports
Select tools •SSRS
•Cognos Report Studio
•WorkSpace
Authentication and security
Standards &
generic functions
Reports
population
Design & Programming
‘Self Service’
Design Review – 4 weeks of processes validation, gap analysis and decision taking
2 CRPs (Conference Room Pilot) – 2 weeks of System functional validation and testing
Development
UAT – Final User Acceptance testing (2 weeks * 5 location) - ~90 users
Corrections
End User Training
Deployment – Production env., Conversion, Setup, release customizations, Go Live Approval
Fine Tuning
July 22nd 2013 – Focus Go Live Major locations 3-5 weeks On Site support by IT Team
23 | Corporate IT
Main Benefits
Main Benefits
24 | Corporate IT
Improved Contract Management 1. Ability to support various Terms & Conditions
a. Entitlements (# of PMs, Parts, Visits, Coverage hours, Amounts)
b. Part exclusions
c. Special discounts and price lists
2. Grace Period management
3. Contract maintenance tools
a. Copy – contract and / or line
b. Mass update of contract details (pricing and terms)
4. Automated approval process & hierarchy (by discount, amount, minimum, price, payment terms)
Improved Quoting Process
1. Quote Request Contract – comprehensive connectivity
2. Full quoting mechanism for billable activities.
3. Initial quoting based on RC expert recommendations
4. Quote versions management
5. Approval process & hierarchy
6. List price and last price comparison
Minimize revenue loss
1. Request Quote Contract – comprehensive connectivity
2. Alert mechanism based contract coverage & entitlements
3. Automated recommendation to quote the customer
4. Structured recommendations capabilities (parts and labor)
5. Commitments fulfillment – call back, arrival & Machine up
Improved Operations Effectiveness
1. Comprehensive ECO management
2. ‘Step by Step’ PM and Installation by product
3. Customer training process
4. Further Actions management
5. Product history & Configuration
Better Control
1. Automated approval processes Contract, Requests, Invoices, Quotation, Part Requests
Approval by mail
2. Alert mechanism
3. Mail notifications upon events Assignments, Commitments
25 | Corporate IT
Key Success Factors
Key Success Factors
26 | Corporate IT
• Good system
• Good plan – detailed, milestones
• ‘It’s all about People’
• QA, QA, QA – 100% readiness
• Partnership with the Vendor
Q&A
27 | Corporate IT
28 | Corporate IT
THANK YOU