of OSIsoft sta�keep developing
your software
of OSIsoft sta�provide youwith support
of all requestsare resolved in
less than one day
of all requestsare resolved in
less than one week
OSIsoft customersrate us 4.7/5 for
support satisfaction
23% 28% 40% 60% 4.7
1
Renewing your Software Support is one of the most cost-effective ways to protect your software investment. It saves you time, it saves you money, and it ensures uninterrupted access to vital Technical Support and product upgrades - features that can make a
real difference to your operations day in and day out.
Critical updates to ensuresoftware reliabilityand security
Quick resolution of issues
Enhanced features forimproved operations
Benefits fromthe latestimprovements
Advantages of newadditional tools designedfor the latest release
reasonsto keepcurrent
risks if notcurrent
Critical software failure
Slow resolution of issues& lost productivity
Higher risk tooperations
if criticalstaff leave
Software Reliance Program
Phone
E-mail WebTicket
SupportChannels:
Forums
Local support in:AustraliaBahrainBrazilCanada
JapanMexicoRussiaSingapore
ChinaCzech RepublicFranceGermany
South KoreaSpainUKUSA
supportedlanguages
o�ces in16 countriesfr
om 169
Support is available
world-wide from dedicatedand highly trained employees.
product releasesand upgradesper year
over
24 7hoursa day
days aweek
Access to online community
Don O’Quinn,Arizona Chemical
“OSIsoft Tech supportis arguably the best
service support I've workedwith in decades!”
Tom Bowman,Packaging Dynamics
Corporation
“Thanks for thebest technical support
in the industry.”
IGSRPEN-032415