Retail Market Design Service
IGG Agenda 14th August 2013
Minutes from Previous IGG Meeting 14:00 – 14:05
Review of Action Items 14:05 – 14:15
CER Update 14:15 – 14:30
Gemserv Update 14:30 – 14:50
MRSO Update 14:50 – 15:10
ESB Networks Update 15:10 – 15:25
Retail Market Design Service Update 15:25 – 15:40
AOB 15:40 – 15:45
Next Steps 15:45 – 16:00
14 August 2013
Retail Market Design Service
Minutes
Minutes from IGG meeting
12th June 2013
For approval today
14 August 2013
Retail Market Design Service
IGG Action Items
Updated IGG Action List issued in advance of meeting
Actions closed since last IGG meeting: 11
IGG Actions carried forward: 3
14 August 2013
Retail Market Design Service
IGG Actions Carried Forward
14 August 2013
AP Title Assigned to Date Due
838
LTNA: Access Problems - CER to internally discuss the charging structure for disconnection CER 10/04/2013
863
Use of Customer Mobile Nos:Suppliers to check T&Cs SUPPLIERS 14/08/2013
865
Training on NPA Activity - ESBN to forward to Suppliers via RMDS ESBN 19/06/2013
Retail Market Design Service
Conference Call Action C/F
Action 860
Reconciliation Process - P Mallon to document the reconciliation process currently being carried out by ESBN.
14 August 2013
6 esbnetworks.ie
Update on Retail Market Messaging Reconciliation
7
CER Update
Industry Governance Group
14th August 2013
8
CER Update
Recent Publications
NDM Domestic Gas Market Competition Review July 2013
Debt Flagging Review Information Paper
Forthcoming Publications
Market Monitoring in the Electricity and Gas Retail Markets
Modifications to the Natural Gas Supply Licence Q1 Retail Market Report
9
CER Update
Smart Metering Programme Update
Consultation Document Issue DatesPAYG Consultation Document – 30th AugustCSI Consultation Document – 30th AugustToU Consultation Document 2 (target date) – 11th OctoberSSM Consultation Document 2 (target date) – 25th OctoberFinal Decision Paper (target date) – 13th December
Significant DatesData Protection Commission Information Paper – 22nd NovemberCost-Benefit Analysis Re-Run – 22nd November Upcoming meetings: Working Group - Tuesday 20th AugustSteering Group - Tuesday 27th August
CER Update
Industry Governance Group
14 August 2013
Retail Market Assurance Services for the Irish Electricity Market
Ben CoatesIGG 14th August 2013
Assurance Activity UpdateBusiness As Usual (RMDS)
• Market Assurance
– One Assurance Report for a DSU (Demand Side Unit) participant with CER awaiting approval
Harmonisation & Service Packs ProjectPost Implementation Review (Phase 2)
• Questionnaire To Be Issued to Participants WC 19/08/2013:
– Questionnaire to cover two distinct areas:
1: Planning, information and support provision during the immediate ‘Go-Live’ period
2: Participant experience of the period following ‘Go-Live’ to date.
• Undertaking a review seeking to identify problems that followed ‘Go-live’ to include:
– a. The nature of the problems – b. The actions taken to identify root causes – c. The root causes themselves – d. The corrective actions that have been put in place or are planned – e. At what point(s) there was an opportunity to avoid the problems – f. Why the problems were not identified in testing
Questions & Discussion
MRSO UpdateGerry Halligan
14 August 2013
16 esbnetworks.ie
Market Message 010
17 esbnetworks.ie
Market Message 105L
18 esbnetworks.ie
COS in-progress 12th August 2013 – 10,392
•Reviewed Monthly
•Suppliers notified of individual switches outstanding and reason
•Switch outstanding for Energisation or Token Meter Removal will not time-out
•Contact Customer or submit cancellation
•30 Switches held due to an existing Open Service Order
Mar 2013 15
Apr 2013 0
May 2013 5
19 esbnetworks.ie
COS and CoLE
MonthExplicit CoLE
Inferred CoLE
Total CoLE
Total 010
% Explicit CoLE
% Total CoLE
May 13 4,269 5,951 10,220 29,120 15% 35%
Jun 13 4,108 5,573 9,681 26,426 16% 37%
Jul 13 4,861 7,263 12,124 32,371 15% 37%
20 esbnetworks.ie
Registration Rejections %
21 esbnetworks.ie
Debt Flagging
May-13 Jun-13 Jul-13
Total MPRNs received 1020 645 1254
Total inferred CoLEs returned to outgoing supplier
332 230 434
Returned for other reason to outgoing supplier (invalid MPRN, switch completed, explicit CoLE)
81 32 63
Valid Debt Flags issued to gaining supplier 607 383 757
Total cancelled 142 88 144
Valid Debt Flags as % of total COS 2.4% 1.7% 2.9%
22 esbnetworks.ie
Disputed Reads
23 esbnetworks.ie
Total Withdrawal of 310 reads for all Suppliers
24 esbnetworks.ie
Objections – Erroneous Transfers
25 esbnetworks.ie
Objections
May-13 Jun-13 Jul-13
No. of Objections 70 52 73
Cancellations from Objections 42 40 49
Objection Emails to MRSO 12 7 6
Reasons:
Uncontactable by phone 1 1 2
Written communication 1 1 1
COS Confirmed 10 5 3
Other - - -
Escalation Emails 2 1 4
14th August 2013
ESB Networks UpdatePrepayment Meter Stats
Carmel O’Connor
27 esbnetworks.ie
Prepayment Meter Stats
Keypad Meter Stats
● Total installed up to 2/8/2013 : 30,632
● Total installed in 2013 up to 2/8/2013 : 15,208
Token Meter Stats
● Total installed up to 1/8/2013: 16,660
● Token Meter Removed calls for June/July : 642 (427 due to COS)
● Token Meter Exchange calls for June/July : 136
Footer
Retail Market Design Service
Retail Market Design Update
Aileen O Connor
RMDS
14 August 2013
Retail Market Design Service
MCR 1086 V3.0 – Debt Flagging Working Practice
MCR 1086 V2 Approved Sept 2011 and implemented as WP 20 V3 for Manual Debt Flagging Solution.
Further to CER Debt Flagging Review (CER/13/135) WP 20 updated to include Unmetered Debt Flagging effective from 01/07/2013.
MCR re-versioned to present Version 4 of WP 20 Additional Section added for Grouped Unmetered
Aligns with current manual Debt Flagging Schedule Separate file for GMPRNs Naming convention DEBTFLAGUMN_yyyymmdd.csv
Single point unmetered will be handled according to the standard metered debt flagging approach
At Today’s Meeting: Recommendation for Approval of MCR 1086 V3.0
14 August 2013
Retail Market Design Service
MCR 1133 V2.0 - Working Practice for Grouped Unmetered Debt Flagging
MCR raised to present Working Practice 23 This details the procedure for Debt Flagging of Grouped
Unmetered MPRNs New Email Templates to cater for Objection Rejection,
Cancellation, Cancellation Rejection and Cancellation Notifications
Amendment of MM110 Email Template to incl. CoLE flag Effective date of this WP will be at Go Live of Automated
Debt Flagging Solution in 2014 Classified as ROI Specific at ReMCoWG 12/06/13 and
DR approved at IGG At Today’s Meeting: Recommendation for Approval of MCR requested at IGG
14 August 2013
Retail Market Design Service
FWP SWP
Debt Flagging Solution - UnmeteredN
ew S
uppl
ier
MR
SO
Old
Sup
plie
r
Y
N
Y
Reason Code:DE
N
N
If CoS is not initiated, the CoS will not go ahead and GMPRN remains with Old Supplier
Y
18Notify New
Supplier of CoS cancellation
111 email
Notification Received and
Processed
Receive COS notification
Receive Notification of
COS
111L email
12Receive
Notification
CoS Group Unmetered
process completed
V
4Receive email
with list GMPRNs over threshold via
SFTS
17Receive
Notification
Notify Old Supplier
19Receive
Notification
COS Group Unmetered
process continues...
011 email
V
10Decide
whether to continue with
COS
11Notify MRSO
of cancellation
COS continues – Y/N?
16Notify Old
Supplier of CoS cancellation
9Receive email with
list of new customers’ MPRN over threshold via
SFTS
CoS Group Unmetered
process continues for New Supplier
3Email MRSO with list of GMPRNs
over threshold via SFTS
CoLE=Yes – Y/N? Notification
Received and Processed
110email
8Check identity of New Supplier and upload relevant
GMPRN via SFTS
1Check if CoLE=
Yes
Within threshold for debt-flagging –
Y/N?
2Check Debt status
of Customer to see if within
agreed threshold
5Check if received
within FWP
Outside FWP – Y/N?
N
6Send rejection of Debt Flag to Old Supplier
Y
7Receive
rejection of Debt Flag
13Check if received
within SWP
Outside SWP – Y/N?
14Send rejection of Cancellation
to New SupplierN
Y
112R email
15Receive
rejection of Cancellation
111R email
NEWNEW
NEW
NEWNEW
Amended toInclude CoLE Flag
14 August 2013
Retail Market Design Service
DR1134 V1.0 - To Update the RoI Retail Market Documentation
Discussion Request
This request proposes to update the RoI Retail Market Documentation (Message Guides) with some corrections (mainly identified during H&SP Project) and formatting changes
At Today’s Meeting:
Classification as ROI Specific at ReMCoWGRecommendation for Approval requested at IGG
14 August 2013
Retail Market Design Service
DR 1019 V1.0 – Cancellation of De-Energisation Service Orders for Change of Supplier with CoLE
Discussion Request
Open Service Orders delay the progress of a CoS as need to be complete or cancelled before CoS can proceed
Could result in a new customer being de-energised unnecessarily DR proposes that ESBN manually cancel SO for de-energisations
where CoS has a CoLE (explicit or implicit) where possible Outgoing Supplier will not need to send 017W ESBN will issue 131MM to outgoing Supplier if SO manually
cancelled If the SO cannot be cancelled then the process continues as
currently Where no CoLE with CoS then no change to existing process
At Today’s Meeting: Classification as ROI Specific at ReMCoWG Recommendation for Approval requested at IGG
14 August 2013
Retail Market Design Service 06 August 2013
CCR007 – Additional Code Values
New Code Change Request Additional code values for existing Unmetered Type
“SONE”
At today’s Meeting Approval required
Retail Market Design Service
MCR1083 V2.0 – New Guidelines for Objections to Change of Supplier
MCR 1083 v2.0 was implemented in 2011 to introduce a more transparent process for handling Objections.
The guidelines for the operation of the process were outlined in a Word document entitled “Erroneous Transfer Guidelines v1.1” embedded into MCR 1083
WP 24 has now been raised to convert the existing Guidelines document into a Working Practice.
WP 24 has now replaced the Word document as an embedded object in MCR 1083.
At Today’s Meeting: Participants informed of document change in MCR 1083 Recommendation for Approval of WP 24 requested
14 August 2013
Retail Market Design Service
Notice of Next Minor Market Release
Minor Market Release due to be published on 5th September
History of Changes circulated to MPs on 8th August The changes consist of:
Some non-conformances in the Market Design Implementation of MCR 1120 - Change to MPD 33 CoS Single
Point Unmetered Retail MP Extranet Website Guide updated WP 22 De-energisation of Essential Plant site added to
consolidated WP Document
RoI Market Design will move from 10.0 to 10.1
14 August 2013
Retail Market Design Service
ARIS - Market Participant Feedback
14 August 2013
Retail Market Design Service
Market Design – Alternative Solution‘Back to Basics’
Overview• This solution would be delivered by generating MPD documentation using Visio diagrams
included in MSWord documents• They would be generated into PDF format and published to the RMDS web site for
access by Market Participants.• Market Messages in Visio as per their current structure in ARIS but generating the HTML
from Visio and publishing to the web. These would drill down to Segments and Data Codes
Advantages• Matches the format of the NIE and Gas Market Processes .• No on-going support and maintenance costs as with the existing models• No external support required to deliver the solution on an on-going basis.• Some drill down functionality• SMART Metering is going to see a large number of MPDs generated and these can be
used by RMDS.
Disadvantages• Effort required to generate this documentation• Document Management Process will need to be designed & implemented• RMDS Website will have to be updated to allow for new solution.
14 August 2013
Retail Market Design Service
High Level Plan
Drafting of documents and Visio diagrams will be carried out by RMDS and absorbed into operational workload
Target for completion approx. June 2014 Website changes necessary to accommodate new format
of Market Design If possible these changes could be carried out this year
and documents could be updated to new location as and when a document is complete.
During this transition period ARIS will continue to be the main published version of the Market Design
Link to ARIS will remain for 2014 and possibly 2015
14 August 2013
Retail Market Design Service
Amendments to RMDS Website to facilitate Market Business Processes and Diagrams
April 21, 2023 Page 40
Retail Market Design Service Page 41
Option 1 – Amend ReMCoDS page
To keep changes to a minimum leave all as is except for ReMCoDS page
Re-Name ‘MARKET DESIGN’
Menu Options Co-Ordinated Market RoI Market
April 21, 2023
Retail Market Design Service April 21, 2023 Page 42
Retail Market Design Service Page 43
Option 2 – Proposal for full re-design of website
Use a generic but contemporary site template to reduce build time & costs.
Reasons: Opportune time to re-organise and more cost effective
in terms of effort for testing Look and feel of site out-dated Too many menu options (10 main headings) Navigation could be improved Information could be more logically stored
4 Main Headings – Home Page, Market Entry, Market Design, Market Calendar
Market Design is the core activity so would house all Market Design documentation
Sub Options for Co-Ordinated Market and RoI Market
April 21, 2023
Retail Market Design Service
Existing RMDS Site
April 21, 2023 Page 44
Too many Main Heading Options.Navigation to correct option could be improved.Modernise?
Retail Market Design Service April 21, 2023 Page 45
Frequency of use
Content RatingEase of Navigation
RMDS Customer Satisfaction Survey – Website Questions
Retail Market Design Service Page 47
Next Steps
CER Approval to move from ARIS
Approval on website design Option 1 – Basic changes Option 2 – Website redesign
‘Window of Opportunity’ now so quick decision will see website work complete by end of year
Developing the Market Processes will be initiated immediately by RMDS
April 21, 2023
Retail Market Design Service
IGG Meeting
AOB
14 August 2013
Retail Market Design Service
Next Steps
Diary dates for next two IGG meetings:
Wednesday 16th October 2013 - DublinWednesday 4th December 2013 - Belfast
Dates included on Calendar of Events on RMDS website www.rmdservice.com
14 August 2013
Retail Market Design Service
Next Steps
Diary Dates for next two Conference Calls:
Wednesday 11th September 2013Wednesday 13th November 2013
Dates included on Calendar of Events on RMDS website www.rmdservice.com
Call details are as follows:
LoCall: 0818 301 111
Local Access: +353-(0)1- 664 8888 Guest Passcode (Pin):167172
14 August 2013
Retail Market Design Service
Thank You
14 August 2013