22 February 2012 Retail Market Design Service Page 1
IGG Agenda 22nd February 2012
Minutes from Previous IGG Meeting 14:00 – 14:10
Review of Action Items 14:10 – 14:15 CER Update 14:15 – 14:25 Gemserv Update 14:25 – 14:35
MRSO Update 14:35 – 14:45 HSP Project Update 14:45 – 15:00
Draft De-Energisation Policy for Essential Plant 15:00 - 15:15
Retail Market Design Service Update 15:15 – 15:30
AOB 15:30 – 15:45
Next Steps 15:45 – 16:00
22 February 2012 Retail Market Design Service Page 2
Minutes
Minutes from IGG meeting – 11th January 2012
For approval today.
22 February 2012 Retail Market Design Service Page 3
IGG Action Items
Updated IGG Action List issued in advance of meeting
Actions closed since last IGG meeting: 5
IGG Actions carried forward: 6
Owner 22nd Feb
Suppliers 2
RMDS 1
MRSO
ESBN 1
Gemserv
CER 2
Total 6
21 September 201122 February 2012
4
CER Update
Industry Governance Group
22nd February 2012
5
Retail Market Assurance Services for the Irish Electricity Market
Anna Anderson LoughlinIGG 22nd February 2012
22 February 2012 6
Assurance Activity Update• Assurance Activity
– Assurance Process Document – Final Review
– Consideration for enduring Prepayment assurance
• Harmonisation– Engagement with Project Office and ESB Networks
ongoing
– Engagement with NI Assurance Body commenced 17/02/2012
– Draft version of the Assurance Approach to be distributed for April IGG
– Scheduled review with ESB TS – ascertain RoI impact to formulate an approach to technical assurance
7
Questions & Discussion
21 September 2011 8
MRSO Update
Gerry Halligan
22 Feb 2012
010 Market Messages
0
10,000
20,000
30,000
40,000
50,000
60,000
70,000
80,000
90,000
2010 2011 2012
2010 35, 195 45, 059 49, 370 41, 699 38, 873 41, 806 40, 567 41, 710 46, 762 45, 035 49, 176 31, 265
2011 35, 629 37, 899 40, 477 28, 747 32, 688 34, 577 36, 818 33, 783 22, 052 20, 093 24, 687 20, 960
2012 20, 296
J anuar y Febr uar y M ar c h A pr i l M ay J une J ul y A ugus t September Oc tober November Dec ember
0
10,000
20,000
30,000
40,000
50,000
60,000
70,000
80,000
90,000
2010 2011 2012
2010 29,969 42,601 44,792 40,470 37,163 37,689 40,398 37,114 42,961 43,152 43,611 35,899
2011 28,369 35,542 37,871 31,035 28,918 30,432 36,029 33,333 21,325 19,461 19,815 22,113
2012 16,990
J anuary February March April May J une J uly August September October November December
105L Market Messages
21 September 2011 11
COS In Progress 20/02/2012 – 7,055
• Reviewed Monthly• Suppliers notified of individual
switches outstanding and reason• Switch outstanding for
Energisation or Token Meter Removal will not time-out
• Contact Customer or submit cancellation
• 20 Switches held due to an existing Open Service Order
Oct 11 3
Nov 11 7
Dec 11 17
21 September 2011 12
COS and CoLE
MonthExplicit
CoLEInferred
CoLETotal
CoLE Total 010% Explicit
CoLE% Total
CoLE
Nov-11 5,824 3,087 8,911 24,687 24% 36%
Dec-11 4,508 2,139 6,647 20,960 22% 32%
Jan-12 4,511 2,283 6,794 20,296 22% 33%
21 September 2011 13
CoLE with COS and Total CoLE 016MM
Total CoLE with COS
Total CoLE 016MM Overall Total
Aug 11 10,175 26,504 36,679
Sep 11 7,941 29,258 37,199
Oct 11 7,776 23,372 31,148
Nov 11 8,911 24,138 33,049
Dec 11 6,647 17,789 24,436
Jan 12 6,797 20,776 27,573
21 September 2011 14
% Registration Rejections
0.0%
0.5%
1.0%
1.5%
2.0%
2.5%
3.0%
3.5%
4.0%
4.5%
5.0%
January February March April May June July August September October November December
2009 2010
2012 2011
21 September 2011 15
Debt Flagging
Nov-11 Dec-11 Jan-12
Total MPRNs Received 485 689 478
Total Inferred CoLEs Returned to Outgoing Supplier 154 96 121
Returned for other reason to Outgoing supplier (Invalid MPRN, Switch Completed, Explicit CoLE) 48 19 30
Valid Debt Flags issued to Gaining supplier 283 574 327
Total Cancelled 191 115 154
Valid Debt Flags as % of total COS 1.4% 2.6% 1.9%
21 September 2011 16
219
245
292
238
264
235
299
206
190
259
214
164
392
260
302
137
207
185
201 197
164
120128
97
135
0
50
100
150
200
250
300
350
400
450
Jan-10
Feb-10
Mar-10
Apr-10
May-10
Jun-10
Jul-10
Aug-10
Sep-10
Oct-10
Nov-10
Dec-10
Jan-11
Feb-11
Mar-11
Apr-11
May-11
Jun-11
Jul-11
Aug-11
Sep-11
Oct-11
Nov-11
Dec-11
Jan-12
Disputed Reads Processed
21 September 2011 17
Total Withdrawal of 310 reads for All Suppliers
1,176
1,285
1,622
1,2881,378
1,465
1,962
1,8591,881
1,6621,677
924
1,354
1,764
1,587
1,283
1,390
1,292
1,512
1,793
1,181
768 749
520
943
0
500
1,000
1,500
2,000
2,500
Jan-10
Feb-10
Mar-10
Apr-10
May-10
Jun-10
Jul-10
Aug-10
Sep-10
Oct-10
Nov-10
Dec-10
Jan-11
Feb-11
Mar-11
Apr-11
May-11
Jun-11
Jul-11
Aug-11
Sep-11
Oct-11
Nov-11
Dec-11
Jan-12
0.0%
1.0%
2.0%
3.0%
4.0%
5.0%
6.0%
21 September 2011 18
Objections – Erroneous Transfers
24
8
20 18
66 69
107
84
114
125129
108 106
150145
166
235
166
230224
308
259
232
120
153
111
134
96 94
104
78
114
79
57
67 64
88
0
50
100
150
200
250
300
350
Jan-0
9
Feb-0
9
Mar-
09
Apr-
09
May-0
9
Jun-0
9
Jul-09
Aug-0
9
Sep-0
9
Oct-
09
Nov-0
9
Dec-0
9
Jan-1
0
Feb-1
0
Mar-
10
Apr-
10
May-1
0
Jun-1
0
Jul-10
Aug-1
0
Sep-1
0
Oct-
10
Nov-1
0
Dec-1
0
Jan-1
1
Feb-1
1
Mar-
11
Apr-
11
May-1
1
Jun-1
1
Jul-11
Aug-1
1
Sep-1
1
Oct-
11
Nov-1
1
Dec-1
1
Jan-1
2
No
. o
f O
bje
cti
on
s
0
10,000
20,000
30,000
40,000
50,000
60,000
70,000
80,000
90,000
100,000
No
. o
f C
oS
Co
mp
leti
on
s
Objections - Erroneous Transfers
21 September 2011 19
Objections
Nov-11 Dec-11 Jan-12
No. of Objections 67 64 88
Cancellations from Objections 49 40 47
Objection Emails to MRSO 11 30 19
Reasons:
Uncontactable by phone 1
Written communication 5 5 3
COS Confirmed 6 25 15
Escalation Emails 1 2 7
21 September 2011 20
ROI HSP Project Update
Conor Garrigan
21 September 2011 21
HSP Agenda Items
• Project Plan Update
• Market Design Update
• Communications Planning
• Design Clarifications
• Assurance Approach Update
21 September 2011 22
High Level Schedule
HSP Project
Jul-1
1A
ug-1
1S
ep-1
1O
ct-1
1N
ov-1
1D
ec-1
1Ja
n-12
Feb-
12M
ar-1
2A
pr-1
2M
ay-1
2Ju
n-12
Jul-1
2A
ug-1
2S
ep-1
2O
ct-1
2N
ov-1
2D
ec-1
2
Design Phase
Build Phase
Test Phase - Incl. IPT
Cutover Phase
Post Go Live
Definition & Design Build & UT System Test
Design ends 20/02
Build ends 22/05
Test ends 11/09
Cutover
Cutover 22 & 23/09
Post Go Live ends 22/10/12
21 September 2011 23
Market DesignMarket Design – HBL V2.3
• Minor update of documentation only • No impact on the Harmonised Schema which is fully aligned with Draft 10 of the Harmonised Schema • ROI impact is contained in MCR1002 V5 for approval today
21 September 2011 24
Project Communications• Communications plan being finalised
• There will be a series of general and technical communications to the Market to help with planning and support arrangements
• First document expected end of Feb• Content
– Scope , Timelines , Impact , Support arrangements.
21 September 2011 25
Design ClarificationStandard Profile : Display on MP Extranet
MCR1002 Section 8 : MP Extranet change refers
The Standard Profile value will be displayed on the MPRN Enquiry andNew Connections tabs on the MP Extranet
The next slide contains a design screenshot with the indicative location of this data on the MPRN Enquiry Metered MPRN dataset.
Please note : it is likely that in this design screenshot there is a slightly different font from the final solution and when screenshots from our testing become available they will be communicated.
IPT will cover the required testing for this change to the extranet.
21 September 2011 26
Standard Profile : Display on MP Extranet
21 September 2011 27
Assurance Approach
• Detailed workshops already held with project
• Initial draft of assurance approach will be available on the 13th March
• MPs review period of 5 working days
• Final draft circulated on the 28th March
• Proposed sign-off at the IGG 4th April
22 February 2012 Retail Market Design Service Page 28
RMDS Update
Retail Market Design Update
Aileen O’Connor, RMDS
22nd February 2012
Retail Market Design Service Page 2921 September 201122 February 2012
DR 1085 DR 1085 - Change to MPD29 - Grouped COS
Operations: No Changes Please note, from an operational perspective, the CoS will be
processed by MRSO and if the CoS requires a COLE, the CoLE will be processed by UMR.
Email Templates: Revised versions of the existing set of Grouped CoS email
templates have been drawn up.
Supplementary Information The document has been updated with more information pertaining to
Grouped CoS Process
At Today’s Meeting Approval for this DR requested - ROI specific
DR 1085
22 February 2012 Retail Market Design Service Page 30
MCR 1002 V5 – HBL V2.3 Impact on ROI
Market Change Request Introduces impacts of latest HBL Version 2.3 (MCR1079 at
HWG Meeting today) Minor documentation impacts only on ROI MM Guides and ROI
Impact document Impacts primarily reflect the Design Clarifications delivered at
last IGG (11.1.2012) No impact on Harmonised Schema – HBL V2.3 remains
consistent with current Schema version / draft ROI Impact Document now includes full text of Design
Clarifications and updated version of ROI Impact Column
At today’s Meeting For approval
MCR1002
22 February 2012 Retail Market Design Service Page 31
WP 20 - Debt Flagging
Issue Old Supplier gets customer back re-energised/TM removed
Cause Service Orders being completed same day/following day but
before Debt Flag received
Solution
Expedite Debt Flag and delay Service Orders
22 February 2012 Retail Market Design Service Page 32
WP 20 - Debt Flagging
MONTH COS where Energisation
Required
COS where TM Removal
Required
Debt Flagged where
Energisation/TM Removal Required
Instances of Re-Energ completed
before Cancellation
Instances of TM
Removed before
Cancellation
Nov 11 495 43 12 6 1
Dec 11 253 18 7 5 0
Jan 12 463 39 18 4 2
TOTALS 1,211 100 37 15 3
22 February 2012 Retail Market Design Service Page 33
‘Fast Track’ Debt Flag Proposal
On receipt of 110MM Old Supplier checks if site has been de-energised for non-payment, or Token Meter (debt) removed
If site identified, Old Supplier contacts MRSO by phone to advise urgent Debt Flag alert for de-energised/TM removal site
Old Supplier submits MPRN immediately via SFTS MRSO contacts MeterOp to Cancel Service Order MRSO forwards Debt Flag to Gaining Supplier via SFTS Gaining Supplier either:
submits cancellation message immediately emails MRSO to advise not submitting cancellation
If Gaining Supplier not submitting cancellation MRSO contacts MeterOps to re-release Service Order
SFTS files to use DEBTFLAG_yyyymmdd_FT
22 February 2012 Retail Market Design Service Page 34
‘Fast Track’ Debt Flag Proposal
Responsibility
On Old Supplier to debt flag de-energised/TM sites asap On MRSO to contact MeterOps asap to Cancel Service
Order for re-energisation/TM removal On New Supplier to send cancellation MM or, if not
cancelling, to advise MRSO by email so that SO can be released and progressed
Note:• This is an Urgent fast-tracked Debt Flag process for sites
where Service Order raised ONLY. If adhered to, it should reduce the chances of Service Orders being completed prior to cancellation but, it is not guaranteed to prevent all occurrences, as it is dependent on manual updates with no system changes
22 February 2012 Retail Market Design Service Page 35
IGG Meeting
AOBUpdated RMDS Customer Satisfaction
Questionnaire will be circulated shortly MPs will be asked to complete and return survey
promptlyRMDS is committed to delivering the highest
quality of service to the Retail Electricity MarketCustomer feedback necessary in order that
RMDS can review and continually improve our service
22 February 2012 Retail Market Design Service Page 36
Next Steps
Diary dates for next two IGG meetings:
Wednesday 04.04.2012 - Dublin Wednesday 23.05.2012 - Belfast
Dates included on Calendar of Events on
RMDS website<http://www.esbextra.ie/RMDS/>
22 February 2012 Retail Market Design Service Page 37
Next Steps
Diary Dates for next two Conference Calls:
Thursday 15.03.2012Thursday 26.04.2012
Dates are included on Calendar of Events on RMDS website
Call details are as follows: Number: 01-6647602 PIN : 77640 Contingency number remains: 01-6647777 PIN: 80490
22 February 2012 Retail Market Design Service Page 38
Thank You