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INDEPENDENTHOTELSHOW.CO.UK IHTECH QUEST POWERED BY 16 17 OCTOBER 2018 OLYMPIA LONDON PRESENTED BY Insurance Brokers
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INDEPENDENTHOTELSHOW.CO.UK

IHTECH QUESTPOWERED BY

P R ES EN T ED BY

16 –17 O C TO BER 2018O LYM P IA LO N D O N

I n s u r a n c e B r o k e r s

P R ES EN T ED BY

16 –17 O C TO BER 2018O LYM P IA LO N D O N

I n s u r a n c e B r o k e r s

IHTECH QUEST POWERED BY STEP INTO THE FUTURE

On a mission to satiate the independent hotel industry’s appetite for the best hotel technology solutions, the IHTech Quest powered by NewBook connects tech-hungry hoteliers with an unmissable line-up of premium solution providers, expert-led tech talks and The Hotel Room of the Future, our exciting immersive installation and report that uncovers the hotel room of tomorrow, today.

WHY TECHNOLOGY IS VITAL FOR INDEPENDENT HOTELS

Technology is evolving at an unprecedented speed and shows no sign of slowing. Hotel customers expect a better-than-home experience when they’re staying in a hotel and this means more than just the basics of online booking functionality, Wi-Fi and TV. Independent hotels’ discerning guests; the well travelled millennial, the busy business person or the weekend away-ers all want to feel and experience more, their expectations of in-room technology is higher and their patience for problematic systems is lower.

The IHTech Quest provides you with an easy-to-digest guide of the freshest hotel technology in the sector, to help you elevate your hotel to meet these ever-changing demands.

SOLUTIONS TO ALL YOUR HOTEL TECH NEEDS

Enclosed in this one-stop guide are solutions from apps to help increase profitability in-room to the future of lighting controls

and award-winning booking software. You will also find NewBook’s NEW.B.I.E, an artificial intelligence guest assistant that engages your guests, so they always feel looked after.

GET STARTED

To begin your personalised hotel-tech trail look at the map, follow the trail to direct you around the show floor and find the latest technology to best suit your needs.

Bronwyn Groves, Sales Director at Sky

“According to the Home Away from Home Report, a think

tank report between Sky and UKHospitality, 63% of industry

people asked believed that Smart Concierge apps will

become popular and something that guests will expect to be

made available to them”David Pryde,

Head of IT at Strand Palace Hotel

“Technology moves at such a pace and consumer desires vary greatly, the key is to be aware and pick the items that complement, add

value, or enhance your hotel”

EXPERIENCE AND EDUCATETHE HOTEL ROOM OF THE FUTURE

Travel forward in time with us at the Independent Hotel Show 2018, as we unveil ‘The Hotel Room of the Future’. Discover our live installation by designers Two’s Company Interior Design, inspired by exciting roundtable discussions with our team of hotel experts – and pick up the report for further revelations!

TECH SESSIONS

DATE, TIME & VENUE TITLE SUMMARY

Tuesday 16th October11:00 - 11:45, INNOVATION STAGE

HOTEL ROOM OFTHE FUTURE

The centrepiece of the Independent Hotel Show 2018 is our Hotel Room of the Future immersive installation which has been created and built by Two’s Company Interior Design. Hear the fascinating findings and pick up your free report.

Best for: Owner-operators, design directors, guest relations managers

Tuesday 16th October12:30 - 13:00, BUSINESS THEATRE

THE RESERVATIONGAME

In association with NewBook, explore the latest room reservation technology, including an expert guide to the ‘funnel’ system that converts website users to paying guests.

Best for: Revenue managers, marketing directors, IT directors

Tuesday 16th October 13:45 - 14:15, INNOVATION STAGE

BREAK THE CHAIN! CURRENT BEST ONLINE PRACTICES TO ACTION NOW FOR A SUCCESSFUL 2019

Find out the synopsis of what’s hot online right now, and what will be through the coming year, with easy to implement hints and tips from industry experts eviivo, to help you keep ahead.

Best for: Marketing directors, sales managers, business development

Wednesday 17th October11:00-11:45, BUSINESS THEATRE

SPECIAL OPS PRESENTED BY SKY

Get stuck into the business with our expert operations panel who will ‘unbox’ all the new, relevant technology products so you can afford them attention day-to-day.

Best for: Operations directors, finance directors, general managers

Wednesday 17th October 11:45 - 12:30, INNOVATION STAGE

HOW TO GET THE DETAILS RIGHT ONLINE, FROM THOSE IN THE KNOW, AND HOTELIERS WHO ARE WINNING ON THE WEB

What are your guests really looking for when researching their stays online, and how can you engage with them? No jargon, nothing too techy, just stuff you can go back and do straight away!

Best for: Marketing directors, sales managers, business development

Wednesday 17th October15:00 - 15:45, INNOVATION STAGE

SOCIAL MEDIA FOR 2019 AND BEYOND!

The world of digital communications evolves at the most rapid pace. What do you need to know to make your social media activity both impactful and economical?

Best for: Marketing directors, IT directors, owner-operators

Seminar programme correct at time of print. Please check our website for updates.

Presenting Independent Hotel Show’s hotel technology suppliers:

HotelTime UK - Property Management System

255

iHotelligence 57

NewBook PMS 71

Oracle Hospitality 267

RECRUITMENT & TRAINING

(my) hr director 61

Beekeeper 253

Best Western Hotels & Resorts 357

Eagle HR 431

OMNI Pe.st and Pestrain - Omni Software Solutions

640

RMS (REVENUE MANAGEMENT SYSTEMS)

Alacer Software Limited 419

High Level Software 69

HQ plus / UpsellGuru 264

Right Revenue 197

SECURITY

Insafe International Ltd 131

Keystep Solutions Limited 347

Omnitec System 371

Phoenix Safes 209

Securefast plc 93

Security Validation 439

SPA TECHNOLOGY

Premier Software 447

UTILITIES

Aquaflow Utilities Ltd 569

Integra Energy UK Limited 273

LSI Energy 333

The Radiator Centre 455

VDA GROUP 475

IHTECH QUEST partner

ALTERNATIVE SOLUTIONS

Call Systems Technology 285

Charles Roc Services 398

Criton 247

CUBE VIDEO 621

Hotelhero 339

Hotellobot 387

Inspire Loyalty 205

mytaxi | Hospitality 595

Pacific Infotech UK Ltd. 99

Planday 369

Stickman Technology 206

The Know 359

TMB Systems 343

Usbepower 438

AUDIO & ENTERTAINMENT

Airwave Europe Ltd 121

Aquavision 284

Audiologic 331

Forbes Professional 79

Frame Your TV 21

Hamilton 107

Hotel TV Company 199

Orbiss 119

Panasonic Business 538

Ruark Audio 221

SCS Technologies Ltd 434

Sky

VIFA 545

BOOKING SOFTWARE

Anand Systems Inc. 341

Availpro Channel Manager 265

Avvio 275

eviivo 19

Freeonlinebooking.com 127

Great National Hotels / Classic British Hotels

505

Guestline Ltd 117

STARDEKK 15

The Booking Factory 125

The Travelbook Group 141

Up Hotel Agency 263

Vertical Booking 135

WeddingDates 405

DOORS

Access2 Ltd 327

Salto Systems 51

EPOS

First Data 335

Tevalis 489

FINANCE

365 Business Finance 403

Baxterworld Outsourcing 200

Fidelity Payment 235

Fit Out Finance 402

HotelPartner Yield Management

404

Loomis 550

Zig Zag Chartered Accountants

307

IN-ROOM TECHNOLOGY

handy 531

Systemteq Limited 292

VIVID Smart Lighting Control 389

INDUSTRY ASSOCIATION

HOSPA The Hospitality Professionals Association

492

STR 421

MARKETING

80 DAYS 78

Clockwork Marketing 157

Core Optimisation - Digital Marketing Agency

504

Deeplake Digital 530

hi-impact media 11

Oodles.Club 616

Umi Digital 13

RMS - The Hospitality Cloud 29

Xn protel Systems 305

PMS (PROPERTY MANAGEMENT SYSTEMS)

acomos 363

HOP Software 551

Hotel Perfect 381

COMPANY NAME STAND COMPANY NAME STAND COMPANY NAME STAND

INDEPENDENT HOTEL SHOW PREVIEW 2018

15

FLOORPLAN

277

THEMEETING

SPACE

BUSINESSTHEATRE

THELOBBY

INNOVATIONSTAGE

THE HOTELROOM OF

THE FUTURE

ENTRANCE/EXIT

CHECK-INCHECK-IN

45

THESUITETHE

SUITE

THE SANCTUARY

RESTAURANT

MIRANDA'S CAFE

CONCIERGEDESK

PRESSWALL

1715

1311

97

63

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37 39

41

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85

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89

8381

9195

93

79

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77 7871 73

99

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67 69

113 107

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149

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200 199

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195 189

205 206

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259253257255

263 264 265 267 268 269 271 273 275

293

279

281

283

285

286

284

289

291

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371373375 369

277

295

299

303 301

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305 307 308 309 311312 313

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469 461

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571

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555 557

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575 576

623 621 619 617 615625

387

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383 381

365 367 359

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530 538519 520 521

531 532 533 536

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406

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499 501

494 492496

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608

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636

640

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Business Theatre and Independent Hotel Show Awards in association with Innovation Stage in partnership with Official coffee partner and Power Breakfast partner

Official hotel cosmetics partner Official gin and tonic partner The Lobby powered by

PRESENTED BY

Independent_Hotel_2018_Preview.indd 15 07/09/2018 14:38

638

29

51

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15

125

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61 57

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Stand 504 Stand 247 Stand 19 Stand 335 Stand 531 Stand 69

Stand 369 Stand 255 Stand 538 Stand 292 Stand 264

IHTECH QUESTpowered by

Come and meet NEW.B.I.E at the NewBook stand; the Artificial Intelligence Multi-Lingual Guest Assistant, just waiting to help you have meaningful conversations with your guests! He’s always online and available on your booking engine and Facebook Messenger, meaning you can sleep at night knowing your guests are being looked after.

NewBook’s leading hotel management software draws on the latest technology to streamline operations, improve efficiency and enhance guest experiences to increase both revenue and repeat business.

You need to ensure that the technology you use as a hotelier keeps up with the ever-changing demands of the industry and gives you adaptable ways to approach your guests. NewBook’s ethos has been built around innovating, updating and communicating. They’re ready to help you Engage, Evolve and Exceed!

INCREASE BOOKINGS, SAVE TIME, SAVE MONEY & PROVIDE 24 HOUR SERVICE

STAND 71

Stand 275

Avvio is an award-winning technology provider, helping to grow your revenue year-on-year with innovative technologies that guarantee a 25% increase in direct bookings while reducing dependence on OTAs.

In 2017 Avvio launched Allora, and became the first company in the world to provide the industry with a booking engine driven by AI. If you’re looking to grow your direct bookings, upgrade your website or extend your online reach, visit stand 275.

Stand 339

Hotelhero is the only hotel technology research platform specialised for the independent hotel market. Our platform allows you to organize and streamline your tech procurement process. The systems listed have been carefully curated based on specific criteria designed for independent hotels.

Six of Hotelhero’s amazing technology partners have joined them at the show: StayNTouch, Lightspeed, RevControl, myhotelshop, Porter and TravelAppeal!

Stand 389

VIVID are a young futuristic UK company providing SMART, cost-effective lighting control for the hospitality sector.

The VIVID System is simple and robust, combining clever electronic engineering, with the ability to perfectly tailor panels and switches to match client requirements. The VIVID system also controls air conditioning, blinds, underfloor heating and more, and it now features Alexa voice control as well.


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