INDEPENDENTHOTELSHOW.CO.UK
IHTECH QUESTPOWERED BY
P R ES EN T ED BY
16 –17 O C TO BER 2018O LYM P IA LO N D O N
I n s u r a n c e B r o k e r s
P R ES EN T ED BY
16 –17 O C TO BER 2018O LYM P IA LO N D O N
I n s u r a n c e B r o k e r s
IHTECH QUEST POWERED BY STEP INTO THE FUTURE
On a mission to satiate the independent hotel industry’s appetite for the best hotel technology solutions, the IHTech Quest powered by NewBook connects tech-hungry hoteliers with an unmissable line-up of premium solution providers, expert-led tech talks and The Hotel Room of the Future, our exciting immersive installation and report that uncovers the hotel room of tomorrow, today.
WHY TECHNOLOGY IS VITAL FOR INDEPENDENT HOTELS
Technology is evolving at an unprecedented speed and shows no sign of slowing. Hotel customers expect a better-than-home experience when they’re staying in a hotel and this means more than just the basics of online booking functionality, Wi-Fi and TV. Independent hotels’ discerning guests; the well travelled millennial, the busy business person or the weekend away-ers all want to feel and experience more, their expectations of in-room technology is higher and their patience for problematic systems is lower.
The IHTech Quest provides you with an easy-to-digest guide of the freshest hotel technology in the sector, to help you elevate your hotel to meet these ever-changing demands.
SOLUTIONS TO ALL YOUR HOTEL TECH NEEDS
Enclosed in this one-stop guide are solutions from apps to help increase profitability in-room to the future of lighting controls
and award-winning booking software. You will also find NewBook’s NEW.B.I.E, an artificial intelligence guest assistant that engages your guests, so they always feel looked after.
GET STARTED
To begin your personalised hotel-tech trail look at the map, follow the trail to direct you around the show floor and find the latest technology to best suit your needs.
Bronwyn Groves, Sales Director at Sky
“According to the Home Away from Home Report, a think
tank report between Sky and UKHospitality, 63% of industry
people asked believed that Smart Concierge apps will
become popular and something that guests will expect to be
made available to them”David Pryde,
Head of IT at Strand Palace Hotel
“Technology moves at such a pace and consumer desires vary greatly, the key is to be aware and pick the items that complement, add
value, or enhance your hotel”
EXPERIENCE AND EDUCATETHE HOTEL ROOM OF THE FUTURE
Travel forward in time with us at the Independent Hotel Show 2018, as we unveil ‘The Hotel Room of the Future’. Discover our live installation by designers Two’s Company Interior Design, inspired by exciting roundtable discussions with our team of hotel experts – and pick up the report for further revelations!
TECH SESSIONS
DATE, TIME & VENUE TITLE SUMMARY
Tuesday 16th October11:00 - 11:45, INNOVATION STAGE
HOTEL ROOM OFTHE FUTURE
The centrepiece of the Independent Hotel Show 2018 is our Hotel Room of the Future immersive installation which has been created and built by Two’s Company Interior Design. Hear the fascinating findings and pick up your free report.
Best for: Owner-operators, design directors, guest relations managers
Tuesday 16th October12:30 - 13:00, BUSINESS THEATRE
THE RESERVATIONGAME
In association with NewBook, explore the latest room reservation technology, including an expert guide to the ‘funnel’ system that converts website users to paying guests.
Best for: Revenue managers, marketing directors, IT directors
Tuesday 16th October 13:45 - 14:15, INNOVATION STAGE
BREAK THE CHAIN! CURRENT BEST ONLINE PRACTICES TO ACTION NOW FOR A SUCCESSFUL 2019
Find out the synopsis of what’s hot online right now, and what will be through the coming year, with easy to implement hints and tips from industry experts eviivo, to help you keep ahead.
Best for: Marketing directors, sales managers, business development
Wednesday 17th October11:00-11:45, BUSINESS THEATRE
SPECIAL OPS PRESENTED BY SKY
Get stuck into the business with our expert operations panel who will ‘unbox’ all the new, relevant technology products so you can afford them attention day-to-day.
Best for: Operations directors, finance directors, general managers
Wednesday 17th October 11:45 - 12:30, INNOVATION STAGE
HOW TO GET THE DETAILS RIGHT ONLINE, FROM THOSE IN THE KNOW, AND HOTELIERS WHO ARE WINNING ON THE WEB
What are your guests really looking for when researching their stays online, and how can you engage with them? No jargon, nothing too techy, just stuff you can go back and do straight away!
Best for: Marketing directors, sales managers, business development
Wednesday 17th October15:00 - 15:45, INNOVATION STAGE
SOCIAL MEDIA FOR 2019 AND BEYOND!
The world of digital communications evolves at the most rapid pace. What do you need to know to make your social media activity both impactful and economical?
Best for: Marketing directors, IT directors, owner-operators
Seminar programme correct at time of print. Please check our website for updates.
Presenting Independent Hotel Show’s hotel technology suppliers:
HotelTime UK - Property Management System
255
iHotelligence 57
NewBook PMS 71
Oracle Hospitality 267
RECRUITMENT & TRAINING
(my) hr director 61
Beekeeper 253
Best Western Hotels & Resorts 357
Eagle HR 431
OMNI Pe.st and Pestrain - Omni Software Solutions
640
RMS (REVENUE MANAGEMENT SYSTEMS)
Alacer Software Limited 419
High Level Software 69
HQ plus / UpsellGuru 264
Right Revenue 197
SECURITY
Insafe International Ltd 131
Keystep Solutions Limited 347
Omnitec System 371
Phoenix Safes 209
Securefast plc 93
Security Validation 439
SPA TECHNOLOGY
Premier Software 447
UTILITIES
Aquaflow Utilities Ltd 569
Integra Energy UK Limited 273
LSI Energy 333
The Radiator Centre 455
VDA GROUP 475
IHTECH QUEST partner
ALTERNATIVE SOLUTIONS
Call Systems Technology 285
Charles Roc Services 398
Criton 247
CUBE VIDEO 621
Hotelhero 339
Hotellobot 387
Inspire Loyalty 205
mytaxi | Hospitality 595
Pacific Infotech UK Ltd. 99
Planday 369
Stickman Technology 206
The Know 359
TMB Systems 343
Usbepower 438
AUDIO & ENTERTAINMENT
Airwave Europe Ltd 121
Aquavision 284
Audiologic 331
Forbes Professional 79
Frame Your TV 21
Hamilton 107
Hotel TV Company 199
Orbiss 119
Panasonic Business 538
Ruark Audio 221
SCS Technologies Ltd 434
Sky
VIFA 545
BOOKING SOFTWARE
Anand Systems Inc. 341
Availpro Channel Manager 265
Avvio 275
eviivo 19
Freeonlinebooking.com 127
Great National Hotels / Classic British Hotels
505
Guestline Ltd 117
STARDEKK 15
The Booking Factory 125
The Travelbook Group 141
Up Hotel Agency 263
Vertical Booking 135
WeddingDates 405
DOORS
Access2 Ltd 327
Salto Systems 51
EPOS
First Data 335
Tevalis 489
FINANCE
365 Business Finance 403
Baxterworld Outsourcing 200
Fidelity Payment 235
Fit Out Finance 402
HotelPartner Yield Management
404
Loomis 550
Zig Zag Chartered Accountants
307
IN-ROOM TECHNOLOGY
handy 531
Systemteq Limited 292
VIVID Smart Lighting Control 389
INDUSTRY ASSOCIATION
HOSPA The Hospitality Professionals Association
492
STR 421
MARKETING
80 DAYS 78
Clockwork Marketing 157
Core Optimisation - Digital Marketing Agency
504
Deeplake Digital 530
hi-impact media 11
Oodles.Club 616
Umi Digital 13
RMS - The Hospitality Cloud 29
Xn protel Systems 305
PMS (PROPERTY MANAGEMENT SYSTEMS)
acomos 363
HOP Software 551
Hotel Perfect 381
COMPANY NAME STAND COMPANY NAME STAND COMPANY NAME STAND
INDEPENDENT HOTEL SHOW PREVIEW 2018
15
FLOORPLAN
277
THEMEETING
SPACE
BUSINESSTHEATRE
THELOBBY
INNOVATIONSTAGE
THE HOTELROOM OF
THE FUTURE
ENTRANCE/EXIT
CHECK-INCHECK-IN
45
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PRESSWALL
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97
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1
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614613612
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Business Theatre and Independent Hotel Show Awards in association with Innovation Stage in partnership with Official coffee partner and Power Breakfast partner
Official hotel cosmetics partner Official gin and tonic partner The Lobby powered by
PRESENTED BY
Independent_Hotel_2018_Preview.indd 15 07/09/2018 14:38
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Stand 504 Stand 247 Stand 19 Stand 335 Stand 531 Stand 69
Stand 369 Stand 255 Stand 538 Stand 292 Stand 264
IHTECH QUESTpowered by
Come and meet NEW.B.I.E at the NewBook stand; the Artificial Intelligence Multi-Lingual Guest Assistant, just waiting to help you have meaningful conversations with your guests! He’s always online and available on your booking engine and Facebook Messenger, meaning you can sleep at night knowing your guests are being looked after.
NewBook’s leading hotel management software draws on the latest technology to streamline operations, improve efficiency and enhance guest experiences to increase both revenue and repeat business.
You need to ensure that the technology you use as a hotelier keeps up with the ever-changing demands of the industry and gives you adaptable ways to approach your guests. NewBook’s ethos has been built around innovating, updating and communicating. They’re ready to help you Engage, Evolve and Exceed!
INCREASE BOOKINGS, SAVE TIME, SAVE MONEY & PROVIDE 24 HOUR SERVICE
STAND 71
Stand 275
Avvio is an award-winning technology provider, helping to grow your revenue year-on-year with innovative technologies that guarantee a 25% increase in direct bookings while reducing dependence on OTAs.
In 2017 Avvio launched Allora, and became the first company in the world to provide the industry with a booking engine driven by AI. If you’re looking to grow your direct bookings, upgrade your website or extend your online reach, visit stand 275.
Stand 339
Hotelhero is the only hotel technology research platform specialised for the independent hotel market. Our platform allows you to organize and streamline your tech procurement process. The systems listed have been carefully curated based on specific criteria designed for independent hotels.
Six of Hotelhero’s amazing technology partners have joined them at the show: StayNTouch, Lightspeed, RevControl, myhotelshop, Porter and TravelAppeal!
Stand 389
VIVID are a young futuristic UK company providing SMART, cost-effective lighting control for the hospitality sector.
The VIVID System is simple and robust, combining clever electronic engineering, with the ability to perfectly tailor panels and switches to match client requirements. The VIVID system also controls air conditioning, blinds, underfloor heating and more, and it now features Alexa voice control as well.