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IM Professional Services Overview for PCC-MD
Michael DiamantBob Arsenault
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Agenda■ Ingram Micro Services■ Professional Services Approach■ Current Professional Services Offerings■ Next Steps■ Q&A
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Professional & Training Services
– Solution Education– IM Expert Services– Manufacturer Education
& Certifications
Ingram Micro Professional Services
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Ingram Micro is dedicated to uncovering and investing in ways
to help our partners extend and develop their IT services businesses safely,
with minimal investment & business risk.
IM Professional Services
End Custome
r
Reseller(Trusted Advisor)
Ingram Micro
(Trusted Provider)
■ Leverage partners’ trust in Ingram Micro to enable them to take advantage of prime, high-value opportunities that may demand more expertise than in-house
■ Move product faster to market, extend and support greater product sales
■ Support emerging technologies
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IM Professional ServicesVAR Resellers MSP Vendors
serv
ice
prov
ider
s
IM Reseller Partner Network IM Vendors Partner Network Staffing Partners IM Certified
< I M L i n k >
IM Professional Servicescust
omer
sse
rvic
es Plan Implement Manage SupportBenchmarking Assessment Planning Strategy Design Certification Pre-Sales Tech
Support
Benchmarking Installation Configuration Tuning Testing
System Integration H/W-S/W Upgrades Application
Development S/W Customization Migration
Benchmarking Administration Asset Management Systems Management Performance Tuning Production Control
Back-up and Archiving Replication Help Desk Remote
Infrastructure Management Relocation
Benchmarking Warranty Asset Disposition Break-Fix
Hardware Support Software Support Business Recovery
Training/Certification Recycling-Remarketing
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■ IM is a Trusted Source with proven capability to deliver with consistency, predictability, and quality
■ Access to a comprehensive portfolio of tools, products, and services for a complete solution
■ Pre Sales Technical Support
■ Subject matter experts in a variety of vertical markets and technologies that can be used to augment and extend internal resources
■ Ability exploit new or expanded service and product revenue streams
■ Sales, Customer Support, Finance, Integration Services and Logistics Support for your business
Advantages for our Solution Providers
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Wireless Network Assessment
Current Professional Services Offerings
Virtualization Health Check
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IM Wireless Network Assessment■ Review existing WiFi infrastructure and requirements■ Analyze Customer Site floor plan and propagation■ Identify coverage and interference issues■ Active and/or Passive Surveys■ Provide recommendations
– (including BOM if requested)
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Findings and Recommendations■ Prioritized List of Risks Identified
– High; immediate action required– Moderate; potential action required– Low; deviation from best practices
■ Recommended Architecture– Access Point placement and configuration
Physical location Channel setting and power Installation instructions
– Best Practices
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■ “I want to protect my network from non authorized devices”
■ “I have a number of employees that are bringing their own wireless devices to work”
■ “I want to expand our service offerings to include wireless network design and deployment
■ “We have had wireless network congestion and want to improve our overall network performance”
■ “This is not my area of expertise and I want to begin wirelessly enabling my business”
■ “I don’t have time to stay up to date on the latest products and best practices”
Rationale for a IM Wireless Network Assessment
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Benefits to You & Your Customer■ Improved Performance > Better Customer Experience■ Increased Efficiency > Enhanced ROI■ Isolate BYOD > Reduced Congestion■ Best Practices > Well Architected Network■ Optimize Infrastructure > Fewer Problems■ Enable New Applications > New Functionality
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IM Virtualization Health Check■ Review architecture and operations■ Analyze configuration and workloads■ Identify gaps and findings■ Provide recommendations & roadmap
Coming soon..
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■ Prioritized Findings– Critical, Short-term, Long-term, Nice-to-have
■ Recommendation Approach– Best in class solutions - HW, SW, systems, tools– Organizational – service-centered, catalog– Operational – provisioning, monitoring, problem/incident
mgmt.– Technical – consistent configurations, backups, patching
■ Roadmap Approach– Driven by goals & objectives– Private, Hybrid, Public, mixed platforms
Recommendations & Roadmap
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■ “I want to drive more business value from my IT infrastructure”
■ “This is not my area of expertise and I want to begin the transformation of my business”
■ “I host a large multi-tenant environment and want the cost savings of streamlining my operations”
■ “I want to expand our service offerings without a significant investment”
■ “We have had downtime and issues and want to improve our SLA”
■ “I don’t have time to stay up to date on the latest technologies, best practices, tools”
Use Cases for a IM Virtualization Health Check
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Benefits to You & Your Customer■ Peace of Mind > Customer Loyalty■ Lower TCO > Remain Competitive■ Align Roadmap to Objectives > Plan of Action■ Avoid potential outages > Protect Brand■ Education & Best Practices > Stay Current■ Optimize infrastructure > Less/Delay Future
Investment■ HA & DR > Maintain/Increase SLA■ Better Performance > Better Experience
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■ Value Proposition for Resellers– Enhances Trusted Advisor
value to Customer– Drags core/cloud products
and services (Server, Storage, Network, SW, Cloud)
– Remediation product and services sales as result of Health Check
– Proactive identification of Customer needs and issues
■ Products and services to wrap around the solution– Physical – Servers, Storage, Network,
Backup– Licensing - Acquire software licensing
VMWare/Microsoft, transition licensing through Ingram Micro
– Services – Planning, Implementation/Remediation, Support Services
– Cloud – Cloud Mgmt. Services, Communication & Collaboration, Infrastructure, Security, Business Apps
Trusted Provider Trusted Advisor
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■ Security Assessments– Penetration Test– Web App Vulnerability
■ VCE Implementation– Vblock 100/200 D&I
New Offerings – Coming Soon
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■ Info - IngramMicro.com/ProfessionalServices■SOW/RFP Submittals - IngramMicrolink.com
Website
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Sales and Support Assistance
[email protected] | (800) 456-8000 x67247 | x66686 | x66492
To become an Service Provider or Order Professional Services
[email protected] | (800) 235-4128
Follow us
Ingram Micro Professional Services @IMProServices
Getting Linked Up with IM Professional Services
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Questions
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