INTEGRATED CHARTER 1.0 INTRODUCTION The Nigerian Airspace Management Agency (NAMA), was established by Act No. 48 of 1999 of the Federal Republic of Nigeria, to develop the Nigerian Airspace to a level consistent with the requirements of the International Civil Aviation Organization’s (ICAO) Standards and Recommended Practices (SARPS). The Agency therefore is saddled with the provision of Air Traffic Management to ensure safe, efficient, expeditious and economic flight operations. 2.0 PURPOSE OF NAMA SERVICE CHARTER NAMA Service Charter is a promise by NAMA to address the challenges of corrupt practices and inefficiency in the system. The Charter is intended to display the promises upon which customers can: o Expect quality service delivery o Demand their rights to good service o Have recourse when service delivery fails; o Actively be involved in the service delivery programme. 3.0 VISION STATEMENT To be one of the leading Air Navigation Service Providers (ANSP) in the world. 4.0 MISSION STATEMENT To provide safe, efficient, effective and economic Air Navigation Services to airspace users, through deployment of new technology and dedicated workforce. Page 1 of 219
Transcript
INTEGRATED CHARTER1.0 INTRODUCTION
The Nigerian Airspace Management Agency (NAMA), was established by Act No. 48 of 1999 of the Federal Republic of Nigeria, to develop the Nigerian Airspace to a level consistent with the requirements of the International Civil Aviation Organization’s (ICAO) Standards and Recommended Practices (SARPS). The Agency therefore is saddled with the provision of Air Traffic Management to ensure safe, efficient, expeditious and economic flight operations.
2.0 PURPOSE OF NAMA SERVICE CHARTER
NAMA Service Charter is a promise by NAMA to address the challenges of corrupt practices and inefficiency in the system. The Charter is intended to display the promises upon which customers can:
o Expect quality service deliveryo Demand their rights to good serviceo Have recourse when service delivery fails;o Actively be involved in the service delivery programme.
3.0 VISION STATEMENT
To be one of the leading Air Navigation Service Providers (ANSP) in the world.
4.0 MISSION STATEMENT
To provide safe, efficient, effective and economic Air Navigation Services to airspace users, through deployment of new technology and dedicated workforce.
5.0 OBJECTIVES
In order to achieve its mission, the Agency has set the following objectives:
5.1 To continue to provide safe and functional air navigation services that will meet international standards.Page 1 of 172
5.2 To increase the capacity of Air Traffic Control Management in order to manage the increasing air traffic volume and simultaneously reduce delays without infringing on prescribed safety standards.
5.3 To reduce cost for users.
6.0 SERVICES RENDERED AND STANDARDS
The Agency provides:
Efficient air traffic management in Nigeria.
Aeronautical telecommunication services.
Meteorological information for the purpose of air navigation.
Aeronautical information for the purpose of flight operations.
Alerts and co-ordinates the implementation of Aeronautical Search and Rescue.
Services are provided on a 24 hour basis in all the major airports.
Our services are provided in line with International Civil Aviation Organization’s (ICAO) Standards And Recommended Practices (SARPs)
7.0 STATEMENT OF SERVICES TO BE PROVIDED AS A RIGHT
7.1 Aerodrome Control Services.
7.2 Approach Control Services.
7.3 Terminal Radar Control Services
7.4 Area/ Airways Procedural Control
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7.5 Area Radar Control Services
7.6 Flight Information Services
7.7 Alerting Services – Advisory Service
7.8 Aeronautical Telecommunication Services, Aeronautical Information Services.
8.0 MECHANISM FOR MONITORING PERFORMANCE8.1 The Agency undertakes periodic proficiency checks of personnel to ensure accuracy in aviation development (Once in
two years).8.2 Carries out periodic safety audit checks of equipment (hardware) and air navigation procedures (software).8.3 Report of Air Traffic Service (ATS) incidents are investigated and the results are published and disseminated to
concerned parties (depending on the occurrence).8.4 Publish details of service excellence and/or failures in the in-house journal of the Agency on a quarterly basis.8.5 Publish safety policies and Safety Management Manuals for the Agency (periodic/yearly review if there are changes).9.0 NAMA CUSTOMER CARE POLICY
The Customer Service Policy of the Nigerian Airspace Management Agency is the foundation for all staff interactions with the general public in the light of the standards outlined below:
Customers are to be treated politely, promptly and with helpful attention.
Staff members are familiar with Agency’s policies and services and are able to articulate and explain the rationale behind them.
Deliver timely quality services with courtesy, sensitivity and minimum delay according to set standards.
10.0 DEFINING STANDARDS
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Our standards are defined by our customers so that we deliver the best care to them. We will: Regularly ask for their opinions on our services Use these opinions to improve the quality of the services we provide Be conscious of our communication style (i.e; audible voice, maintain eye contact when speaking to someone, tone of
voice) and communicate in a professional manner
11.0 LIST OF NAMA CUSTOMERS INTERNAL CUSTOMERS
Federal Ministry of Aviation
NAMA Board
NAMA Management
Staff of NAMA
EXTERNAL CUSTOMERS
Airline Operators
Aviation equipment manufacturers/Suppliers
Federal Airports Authority of Nigeria (FAAN)
Nigerian Civil Aviation Authority (NCAA)
• Nigerian Meteorological Agency (NIMET)
• Nigerian College of Aviation Technology (NCAT)
• The Flying Public
• The Nigeria Customs Service (NCS)Page 4 of 172
• The Nigeria Air Force (NAF)
• The Nigerian Navy (NN)
• The Nigeria Immigration Service (NIS)
• The Nigerian Army (NA)
• The State Security Service
• Power Holding Company of Nigeria (PHCN)
• Central Bank of Nigeria (CBN)
• Nigeria Police Force (NPF)
National Emergency Management Agency (NEMA)
Nigerian Maritime Administration and Safety Agency (NIMASA)
Aircraft Handling Companies
• Oil Companies in Nigeria
Federal Ministry of Agriculture
Federal Ministry of Works and Housing
Financial Institutions
Accountant General of the Federation
Auditor General of the Federation
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Ministry of Aviation Resident Auditors
Agency’s External Auditors
International Organizations
Advertising Agencies/Publication Companies.
Media Houses (Print & Electronics)
Relevant Government Agencies
Industry Stakeholders
Travel Agencies
Embassies and High Commissions
Stock Verifiers
National Assembly Commission
Training consultants
Project Consultants
Pension Fund Administrators
Contractors
Consultants
Builders
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Fluid & Hydraulic Expatriates
Developers
Cleaning outfits
Security outfits
State Airports
Federal Inland Revenue Services (FIRS)
• Federal Ministry of Agriculture
• Rural and Urban Nigerians• Contiguous FIRS• EUROCONTROL• BELGOCONTROL Port Health Services (FMH)• National Geospatial Intelligence Agency (Germany)• European Aeronautical Services• SAS Flight Support Inc.• Royal Airforce England• Lufthansa Aeronautical Services
• Jespersen GMBH
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12.0 SERVICE PROVISIONS OF NAMA
S/N PRINCIPAL SERVICE
ROLE /DIVISION UNIT RESPONSIBLE/ STAFF /CONTACT/ DETAILS (EMAILS,PHONE NUMBER)
SERVICE AVAILABILITY/ QUALITY/ STANDARD/ TURN-AROUND TIME FOR DELIVERY
CUSTOMERS OBLIGATION/ WHAT IS NEEDED TO DELIVER EFFECTIVE SERVICE
LEGAL/OTHER REGULATIONS TO BE COMPLIED WITH
FEES/ CHARGES FOR SERVICE AND PRODUCT WHERE APPLICABLE
95% Customer is expected to submit all the necessary documents required to facilitate the approval and granting of the required Clearance/Permit and on time too.
ICAO Standards and Recommended Practices as domesticated in Nigerian civil Aviation Regulations.
Fees/ Charges are administered using the Standard Procedure and Billing rates approved by NCAA. The Commercial Department has the Template.
95% Availability Daily Reports/Assessment from our Customers show the Service Delivery is very excellent and the E-Clearance Portal very effective.
All complaints pertaining our E- Clearance Portal from the Customers are always being addressed by the NAMA ICT Dept. that is up and doing in ensuring a seamless service delivery. In addition, there is a Complaint /Service Log kept in the office where every customer logs in His/her complaints/Commendation. Any complaints received is always treated with dispatch.
3 e-Flight Plan ATS Reporting office
Email: gmais@nama.
Within 24 hours at Major Airports, other
Proper and timely filling of flight plan
ICAO DOC. 8126, 7910 AND 4444.
Not applicable
As many as possible in accordance with ICAO standards and
Corrupt erroneous, late or missing flight plan can potentially
Post Flight Information Report is channeled to appropriate
4 E-NOTAM is a notice filed with an aviation authority to alert aircraft pilots of potential hazards along a flight route or at a location that could affect the safety of the flight. ...
Timely provision of integrated Aeronautical Information Package (IAIP)
Feedback from Customers. Subscription on to AIS products such as AIP and CHARTS.
ICAO Standards and recommended Practice
Not Applicable
High quality standard in syntax and semantics verification for the safety, regularity, efficiency and economic Air Navigation in accordance with ICAO standards and Recommended Practices.
Through the implementation of Area Navigation (RNAV). Performance Based Navigation (PBN) and Data Link System. Corrupt erroneous, late or missing aeronautical data can potentially affect the safety of Air Navigation.
Through quality control and qualitative system.
5 Aeronautical information publication (AIP) – It contains details of regulations, procedures and other information pertinent to
9 Transmission and reception of ATS messages through Radio telephony, digital and Data Communica-tion systems among airports and between ICAO Contracting States.
Aeronautical Communica-tion Centres at designated airports.
Process bills electronically using the Air Traffic Data (AD16) received from ATC outstations, monthly bills and invoice to Domestic operators on/or before
Prompt settlement of bills within 30 days of receipt of invoice. Qualitative flight data (AD16)
NAMA Act of 1999, NAMA billing Manual AIP
Enroute and Terminal Navigation Charges for domestic Operations.
Accurate monthly bills and invoices for payments. Zero tolerance for error and meeting the turnaround time.
Dedicated staff, positive and sustained relationship with the Airlines Aggressive debt recovery. Weekly and monthly reports.
24/7 Ensure that clients oblige to our rules and regulations.
SERVICOM Mandate/ Executive orders
Not applicable
Ensure our clients get the best services they deserve in an effective and timely manner.
Feedback from customers via Email, phone call and S.M.S.
Continuous monitoring and report to the General Manager for further recommendation to Management.
13. 0 OBLIGATIONS OF:
CUSTOMERS
Pay promptly all charges for services received. Provide reliable and timely information relating to their operations Refrain from any unethical arrangement either with staff of the Agency or with any third party in relation to
transactions. Display courtesy in dealing with NAMA staff. In seeking redress for service failure, adopt the prescribed complaint procedures.
STAFF
Discharge responsibilities with high level of professionalism
Act with utmost respect and cordiality. Speedy response to customer’s needs. Attend to customers’ request within 48 hours. Provide guidance and assistance to customers where necessary.
NAMA MANAGEMENT
Setting safety standards and policies for operation. Allocation of sufficient resources to the various departments of the Agency Training and retraining of staff at all levels. Provide necessary enabling environment to staff Motivate staff for high performance Early approval directives. Recognise and reward outstanding performance and high quality service delivery.
14.0 COMPLAINTS/GRIEVANCE REDRESS MECHANISM We shall redress grievances and complaints in a timely and responsible manner through the following offices: The MD/CEO – 08150400005, 08035662020 The Nodal Officer/General Manager SERVICOM – 08033322340, 08055096217
The Deputy Nodal Officers- 08091542777, 08024190322, 08055096220The Charter Desk Officer - 08023583221The Complaints Desk Officer- 08033048548The Service Improvement Officer - 08055096223Offices of Airspace Managers located at the various airports in Nigeria
The office of the Complaints Desk Officer (SERVICOM) shall require clients to provide full and complete information on grievances/complaints. Complaints can be lodged through the following procedures: - in person, in writing or through e-mail. A maximum of two (2) working days shall be required to acknowledge and dispose of the complaint from clients and the public.
We have provided complaints/suggestion boxes at designated places within the Agency. The SERVICOM Office of NAMA shall on a daily basis access these boxes and promptly respond to complaints/grievances therein within 24 hours and ensure that useful suggestions are implemented promptly.
Air Traffic Services Incidents: By their nature, grievances arising from Air Traffic Services incidents have to be referred to the Air Traffic Services Incident Investigation Panel (ATSIP), membership of which includes representatives of stakeholders in the aviation industry and has been set up to investigate reports filed by Airlines, Pilots, Air Traffic Controllers and other airspace users. The Panel should normally conclude its investigation and send its findings to the complainant, the appropriate Regional office of the International Civil Aviation Organization (ICAO) and International Air Transport Association (IATA) within a period of three (3) months.
15.0 POSITIVE FEEDBACK AND SUGGESTIONS FOR IMPROVEMENTS
We always welcome and value positive feedback too. If you have enjoyed a positive experience from a particular service or member of staff from NAMA, or have any suggestions for further improvements, we would like to hear from you.
16.0 STAKEHOLDERS’ PARTICIPATION IN SERVICE DELIVERY
Meets quarterly with the Armed Forces on Nigeria’s international obligations as they relate to civil and military co-ordinations.
Maintains permanent liaison between the civil Air Traffic Services unit and all relevant air defence units to ensure the daily integration or segregation of civil and military air traffic operating within the same or immediate adjacent portions of the Nigerian airspace employing civil or military radars as necessary.
Co-operate with FAAN, NCAA, NEMA, Navy, Air Force, Police, Immigration, Customs, etc for purposes of aeronautical search and rescue services.
Hold regular consultations with airline operators, Pilots and other stakeholders on issues affecting safe air traffic operations, e.g. airspace redesign, introduction of new airspace procedure.
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Meets biannually with stakeholders to evaluate, analyse and draw up modalities on service improvement.17.0 NAMA EXISTING LIMITATIONS
Weather – NAMA receives weather report from NIMET and passes it to other airspace users. Temporary closure of aerodromes due to VIP movements and other operational reasons are beyond the scope of ATC. Two-way communication is often unreliable as communication equipment are sometimes erratic. Interconnectivity between ATS units nationwide may fail at the time of need. The professional staff strength is inadequate. Power supply is often erratic and poses a great threat to safe operations. Absence of organizational culture to make our environment safety conscious. Inadequate office space/ furniture and inadequate cooling systems. Non Automation of AIS in all her functions Shortage of specific equipment in relevant areas example AIP management systems, NOTAM and briefing facilities. Lack of regular departmental staff training and retraining in order to meet up with its counterpart in other part of the
world. Insufficient funding for operations Inadequate /Insufficient operational, patrol vehicles Insufficient Operational communication between users and providers. Inadequate working tools/equipment (hardware/software) Inadequate recognition cum reward Proper first aid treatment for staff Inadequate funds on the part of the agency to independently carry out the development of their landed properties Navigation and Landing Aids malfunction and power outages. Limited access to information and exposure to key areas of operation. Lack of E-Library and ill-equipped Library
18.0 CHARTER REVIEWThis Charter as is set out is by no means conclusive and shall continuously be subject to review and improvement taking into account customer feedback. Printing and publication will be within a two year period.
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19.0 SOME AVIATION RELATED ACRONYMS
TERM DEFINITION
AFTN AERONAUTICAL FIXED TELECOMMUNICATION NETWORK
AIS AERONAUTICAL INFORMATION SERVICES
ANRs AIR NAVIGATION REGULATIONS
ATC AIR TRAFFIC CONTROL
ATNS AIR TRAFFIC NAVIGATION SERVICE
ATS AIR TRAFFIC SERVICES
ATN AERONAUTICAL TELECOMMUNICATION NETWORK
BASA BILATERAL AIR SERVICES AGREEMENT
CNS COMMUNICATION, NAVIGATION SURVEILLANCE
DME DISTANCE MEASURING EQUIPMENT
FAAN FEDERAL AIRPORTS AUTHORITY OF NIGERIA
FMA FEDERAL MINISTRY OF AVIATION
ICAO INTERNATIONAL CIVIL AVIATION ORGANIZATION
IATA INTERNATIONAL AIR TRANSPORT ASSOCIATION
HR HUMAN RESOURCESPage 17 of 172
ICT INFORMATION AND COMMUNICATION TECHNOLOGY
ILS INSTRUMENT LANDING SYSTEM
LB LOCATOR BEACON
NAMA NIGERIAN AIRSPACE MANAGEMENT AGENCY
NAVAIDS NAVIGATIONAL AIDS
NCAA NIGERIAN CIVIL AVIATION AUTHORITY
NCAT NIGERIAN COLLEGE OF AVIATION TECHNOLOGY
NDB NON DIRECTIONAL BEACON
NEMA NATIONAL EMERGENCY MANAGEMENT AGENCY
NIMET NIGERIAN METROLOGICAL AGENCY
NOTAM NOTICE TO AIRMEN
SAR SEARCH AND RESCUE
SARPs STANDARD AND RECOMMENDED PRACTICES
SES SAFETY ELECTRONICS SERVICES
VOR VERY HIGH FREQUENCY OMNI-DIRECTIONAL RADIO RANGE
VSAT VERY SMALL APERTURE TERMINAL
ANSP AIR NAVIGATION SERVICE PROVIDER
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ATM AIR TRAFFIC MANAGEMENT
ATAS AIR TRAFFIC AUTOMATION SYSTEM
ATMS AIR TRAFFIC MANAGEMENT SYSTEMS
CPDLC CONTROLLER PILOT DATA LINK COMMUNICATION
GNSS GLOBAL NAVIGATION SURVEILLANCE SYSTEM
GPI GLOBAL PLAN INITIATIVE
20.0 NAMA SERVICOM COMMITTEE MEMBERS’ EMAIL ADDRESSES AT THE VARIOUS AIRPORTS IN NIGERIA
21.0 DEPARTMENTAL LOCAL CHARTER The Nigerian Airspace Management Agency (NAMA) is the aviation parastatal in Nigeria bestowed with the responsibility for Air Traffic management within the Nigerian Airspace. The Agency is present in twenty seven (27) Airports, five (5) aerodromes, and (9) en-route stations nationwide and has 34 departments through which services are rendered to her esteemed customers.
ATC OPERATIONS DEPARTMENT 1.0 INTRODUCTION
The Air Traffic Control (ATC) Operations department is responsible for the overall Air Traffic Control Operations within the Nigerian airspace. It interprets and applies the ICAO (International Civil Aviation Organization) Standards and Recommended Practices (SARPS) in its daily operations. It formulates policies in respect of air traffic control and ensures implementation of such policy matters through directives to the field operators.
2.0 MISSION STATEMENT
To ensure safe, expeditious, efficient and cost effective ATC operations that would meet the satisfaction of all users of the Nigerian Airspace.
3.0 SERVICE PROVISION FOR ATC OPERATIONS DEPARTMENT
1 Provision of Air Traffic Services (Aero-drome Control)
AerodromeControl Service by Aerodrome Procedural Air Traffic Controller with Aerodrome Rating License (A).Supervision of services provided in Ensuring Safety. Email:[email protected]
Shift Duty /watchSubject to Airport Hours of Operation
Nigerian Civil Aviation Regulation / ICAO standards, recommended practices and Annexes and other relevant Aviation documents ie; 4444ATM Operations Manual
Standard Navigational charges computed by Commercial department
Flight Safety / Error & system failure prevention
System Evaluation; Incident/Accident evaluation; Just culture Model: Engineering, Human factors & Legal.
GM ATC (Operation); Air Traffic Operations Managers& Quality Assurance Managers for local Administration in consonance with ICAO just culture as imbibed by NAMA; Supervisors; Watch Leaders with higher years of Ratings,
2 Provision of Air Traffic Services (Terminal Approach Control)
Terminal Approach Procedural Control Service by Air Traffic Approach Procedural Controller with Approach service procedural rating License (B)
Shift Duty /watchSubject to Airport hours of Operation
Nigerian Civil Aviation Regulation/ ICAO standards, recommended practices and Annexes and other relevant Aviation documents ie;4444ATM
Standard Navigational charges computed by Commercial department
Flight Safety / Error & system failure prevention
System Evaluation; Incident/Accident evaluation; Just culture Model: Engineering, Human factors & Legal.
GM ATC (Operations); Air Traffic Operations Managers, Quality Assurance Managers for local Administration in consonance with ICAO just culture as imbibed by
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trainings Operations Manual
NAMA; Supervisors; Watch Leaders with higher years of Ratings
3 Provision of Air Traffic Services (Terminal Radar Control)
-Terminal Approach Radar Control Service by Radar Air Traffic Controller with terminal Approach Radar service rating License (C).
Nigerian Civil Aviation Regulation/ ICAO standards, recommended practices and Annexes and other relevant Aviation documents ie;4444, manual of Operation
Standard Navigational charges computed by Commercial department
Flight Safety / Error & system failure prevention
System Evaluation; Incident/Accident evaluation; Just culture Model: Engineering, Human factors & Legal.
GM ATC (Operations); Air Traffic Operations Managers, Quality Assurance Managers for local Administration in consonance with ICAO just culture as imbibed by NAMA; Supervisors; Watch Leaders with higher years of Ratings,
4 Provision of Air Traffic Services (Airways Procedural Control)
-Area Airways Procedural Control by Area Airways Controller (D).(En-route Separation of Aircraft to avoid collision)
Nigerian Civil Aviation Regulation/ ICAO standards, recommended practices and Annexes and other relevant Aviation documents ie;4444ATM
Standard Navigational charges computed by Commercial department
Flight Safety / Error & system failure prevention
System Evaluation; Incident/Accident evaluation; Just culture Model: Engineering, Human factors & Legal.
GM ATC (Operations); Air Traffic Operations Managers& Quality Assurance Managers for local Administration in consonance with ICAO just culture as imbibed by
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trainings Operations Manual
NAMA; Supervisors; Watch Leaders with higher years of Ratings,
5 Provision of Air Traffic Services (Airways Radar Control)
-Area Airways Radar Controller by Radar Controller (E).
Nigerian Civil Aviation Regulation/ ICAO standards, recommended practices and Annexes and other relevant Aviation documents ie;4444
Standard Navigational charges computed by Commercial department
Flight Safety / Error & system failure prevention
System Evaluation; Incident/Accident evaluation; Just culture Model: Engineering, Human factors & Legal.
GM ATC (Operations); Air Traffic Operations Managers& Quality Assurance Managers for local Administration in consonance with ICAO just culture as imbibed by NAMA; Supervisors; Watch Leaders with higher years of Ratings,
6 Provision of Air Traffic Services (Specialist Service)
Airspace Planning
-Instrument Approach Design by Air Traffic Controller.
- PBN Procedures
- State weather minima
FederalGovernmentPublished hours of administrative duty (8-4pm), excluding call duties
Nigerian Civil Aviation Regulation/ ICAO standards, recommended practices and Annexes and other relevant Aviation documents ie;4444 Manual of operations
No charges Flight Safety / Error & system failure prevention
System Evaluation; Incident/Accident evaluation; Just culture Model: Engineering, Human factors & Legal.
General Manager (SAR/CMC) with ATCOs trained adequately for the provision of SAR
8 Provision of Air Traffic Services (Specialist Service)
-Airspace Design by Air Traffic Controller.
ATS Route Creation
Airspace Planning
FederalGovernmentPublished hours of administrative duty (8-4pm), excluding call duties
Nigerian Civil Aviation Regulation/ ICAO standards, recommended practices and Annexes and other relevant Aviation documents ie;4444 Manual of operations
Chart sales through Aeronautical Information Service(AIS)At standardPrice
Flight Safety / Error & system failure prevention
System Evaluation; Incident/Accident evaluation; Just culture Model: Engineering, Human factors & Legal.
GM (Airspace Planning); Team Leader (Deputy general Manager); with ATCOs adequately trained
9 Provision of Air Traffic Services (Specialist
-Safety Management System (SMS)
FederalGovernmentPublished hours of
Payment of appropriate NavigationalCharges/
Nigerian Civil Aviation Regulation/ ICAO
No charges Flight Safety / Error & system failure prevention
System Evaluation; Incident/Accident evaluation; Just culture Model:
System Evaluation; Incident/Accident evaluation; Just culture Model: Engineering, Human factors & Legal.
GM (ATC Operations) with Operational highly skilled ATCOs
4.0 MECHANISM TO MONITOR PERFORMANCE 4.1 General Application: A more experienced ATOM (the Air Traffic Operation Manager) oversees the overall ATC operations in a particular aerodrome and monitors the communication frequencies with a portable VHF radio to ensure high operational standards. While a watch supervisor who is normally a more experienced and most senior ATCO manages the ATC Services being provided by various ATC Teams. Similarly, General Managers (Licensed and Experienced Senior ATCOS) at the Headquarters also monitor some selected communication frequencies.4.2 Publishing Arrangements
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i. Each control position or ATC Unit has a log-book wherein details of minute-by-minute occurrences are recorded in a chronological order including air traffic incidents, air-safety reports, incidents of indiscipline or equipment failure, severe weather occurrences etc.ii. Special reports on air traffic incidents are however made and sent first to the ATOM (Air Traffic Operations Manager), then to the ASM (Airspace Manager) and eventually to the Headquarters. These are analysed and reviewed by a body known as Air Traffic Services Incidents Investigation Panel (ATSIP), documented and results published and circulated to all concerned including ICAO as well as to concerned stakeholders.iii. Other reports requiring administrative attention are channelled accordingly for proper attention to be given to them.iv. Equipment status reports are published daily in all stations and sent to Headquarters for necessary attention v. Monthly reports from the stations to Headquarters reflect operational status of facilities, including aircraft and
passenger movements in all the stations.5.0 OBLIGATIONS OF CUSTOMERS
Display courtesy in dealing with NAMA Staff.In seeking redress for service failure adopt the prescribed complaints procedures.Provide adequate, correct information and genuine prescribed supporting document(s) when applying for our services.
5.1 NAMA ATC STAFFAll NAMA ATC staff must exhibit high level of professionalism, be firm in enforcing safety standards, courteous, responsive, reliable, and competent in dealings with customers - Pilots (The Airspace users)
5.2 NAMA MANAGEMENT OBLIGATIONAppreciate and reward quality service delivery, efforts and results.
6.0 FEEDBACK/COMPLAINTS/GRIEVANCE REDRESS MECHANISM• Safety assurance is our primary duty
• All NAMA customers – airline operators, pilots, NCAA, FAAN, NIMET and others shall be treated with dignity.
• Any aggrieved customer shall be adequately attended to in order to meet customers’ expectation.
• Complaints relating to air traffic operations shall be addressed promptly. Others relating to air traffic incidents reports and other administrative lapses shall be addressed within two (2) weeks. Complaints redress procedure shall be published and made available at all service points.
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All Complaints shall be directed to the following Officers: MD/CEO; Nodal Officer/General Manager SERVICOM, NAMA Headquarters; [email protected] and Airspace Managers at the various Nigerian airports. Complaints can be lodged through the following procedures: - in person, in writing or through e-mail.
ATC STANDARDS DEPARTMENTPage 28 of 172
1.0 INTRODUCTIONThe department of ATC Standards is responsible for interpreting and ensuring strict compliance with international civil Aviation Organizations’ (ICAO) Standards and Recommended Practices (SARPS) for effective provision of Air Traffic Control Management within the Nigerian airspace.
2.0 MISSION STATEMENTTo ensure strict compliance with ICAO SARSPs, NCAR and other relevant rules and regulations in daily Air Traffic Management Operations. To also ensure that all ATM technical equipment, tools and consumables including the ATC work environment are in conformity with the requirements as contained in ICAO Doc.4444 and Doc. 9426.
3.0 SERVICES RENDERED Ensuring that our field operations conform to the ICAO (International Civil Aviation Organization) Standards and
Recommended Practices (SARPS) as a baseline in all ATM procedures and processes; Ensuring strict compliance with the Nigerian Manual of Air Traffic Control Instructions (MATCI) and the Local Air Traffic
Control Instructions (LATCI) of the aerodrome concerned; Ensuring that ATCOS at various Airports adhere strictly to the standard operating procedures of their respective
aerodrome in handling emergencies and unusual traffic/conflict occurrences; Ensuring that ALL ATM Technical tools, equipment and consumables conforms with the requirements in Doc 9426 and
NCAR Part 2 and 14; Ensuring that the ATC work environment are conducive and satisfy published ergonomic requirements and also in
conformity with provisions in ICAO Doc. 9426, Doc. 4444 and NCAR Part 14.
2. Ensuring strict compliance with the Nigerian Manual of Air Traffic Control and Local Air Traffic Control Instructions (LATCI) of the various aerodromes concerned
Results of Proficiency Examinations and Station level Evaluation should indicate strict compliance with these requirements.
A continuous review and inspection of ATC facilities on a regular basis
6. Keeping up-to-date and comprehensive database of ATC [personnel including personal data, academic records, professional training and ATC ratings, career progression and staff disposition / movements
Quarterly Reports / Feedback from ATC Units nation
ICAO Doc. 4444; Doc. 9426; NCAR Parts 14 & 2
Not Applicable
Quarterly, mid-year and annual Evaluation
Quarterly, mid-year and annual Evaluation reports to be submitted to management.
Updating staff database regularly and after any
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mid-year and annual reports to Mgt.
ov.ng wide reports. posting, training or appointments.
MECHANISM TO MONITOR PERFORMANCE
General Application: Each of the control unit is supervised by a supervisor.i. Each of the control frequencies is monitored from the office of the ATOM (Air Traffic Control Manager) and the
ASM (Airspace Manager) using portable VHFS radios at the station levels to ensure Standards are not compromised.
ii. ATC equipment status is being monitored daily, as received as daily report through AFTN messages, in order to ensure their continued serviceability throughout the nation in conformity with required standards.
iii. Undertaking periodic/quarterly technical assessment of ATC Personnel. PUBLISHING ARRANGEMENTS
I. Periodic reports of unserviceability, irregularities and non-compliance, non-conformance or lack of adherence to specified standards are collated, investigated and redressed accordingly.II. Adequate steps are then taken, through the directorate to avoid a recurrence or to remedy the effects of the
outage or failure or ensure that adequate safeguards are in place to forestall such events.
SEARCH AND RESCUE/CIVIL-MILITARY CO-ORDINATION DEPARTMENT
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1.0 INTRODUCTION
In line with international standards, the Agency has in place Search and Rescue department which is responsible for ensuring that appropriate policy and procedures are put in place for the coordination of Aeronautical SAR in all the Rescue Co-ordination Centres (RCCs), Rescue Sub-centres (RSC) and alerting posts, and collaborates with all relevant stakeholders to ensure timely response to aircraft incidents/accidents.
2.0 MISSION STATEMENT
To provide seamless aeronautical search and rescue operations that ensure timely, expeditious and coordinated reactions by all SAR response units to aircraft incident or accident.
3.0 SERVICE PROVISION OF SEARCH AND RESCUES/N PRINCIPAL
SERVICEROLE/UNIT
RESPONSIBLE/ STAFF/
CONTACT DETAILS
SERVICE AVAILABILITY/QAULITY STANDARD/
TURN AROUND TIME FOR DELIVERY
CUSTO-MER OBLIGATION/ WHAT IS NEEDED TO
DELIVER EFFECTIVE SERVICE
LEGAL / OTHER
REGULATIONS TO BE COMPLIED
WITH
FEES / CHARGES
FOR SERVICE
AND PRODUCT WHERE
APPLICABLE
DELIVERY STANDARDS/ TARGET QUANTITA
TIVELY/QUALITATIVELY
COMMUNICATION/ REPORT ON
PERFORMANCE INDICATORS/OUTCO
MES OR IMPACTS
MONITORING ACTIVITY (HOW COMPLAINTS/ CONFLICTS ARE RESOLVED
1 Aeronautical Search and Rescue (SAR)
NAMA develops and issues Aeronautical Search and Rescue (SAR), RCC & RSC tele-phone contact &email:[email protected]
24 hours of aero-sar service. A safe, efficient and economic ANS services, turnaround time of 3mins to activate search and rescue
prompt notification to all relevant aero-sar stakeholders.
Spontaneous response to distress calls 90% availability
maintain and update database of all available sar equipment
conduct physical verification of serviceability of equipment and ensure their availability at all timesconduct local and national sar exercisesorganizes public
effective checklistdrills/ exercisesbriefing and debriefingvisiting and oversight function
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operations. enlightenment programmes to sensitize members of the public on their role in an event of accident
4.0 MECHANISM TO MONITOR PERFORMANCE Establishing and equipping of Rescue Coordination Centers (RCC), rescue sub-centers (RSC) and alerting posts. The establishment of joint-committee of NEMA, NIMASA, NAMA and other disaster response units, with a view to
realizing well-funded unified SAR structure. Establishment of Joint RCC by NAMA, NIMASA and NEMA. The establishment of CMC committees nationally and locally to formulate standard operating procedures in our joint
user airports for optimal operation of military flight without impeding on civil aviation operations. The conduct of mock exercises, and de-briefing of stakeholders on performance. Publication of public enlightenment materials. Enlightenment through print and electronic media.
5.0 EXPECTATIONSComplaints relating to air traffic operations shall be addressed promptly. Others relating to air traffic incidents reports shall be treated within 24 hours and other lapses shall be addressed within two (2) weeks.
6.0 STAKEHOLDERS PARTICIPATION IN SERVICE PROVISION Air incidents reports are analysed and evaluated at the Headquarters and causes addressed. The results which include representatives of some Airline Operators.
The Department of Technical Evaluation is responsible for coordinating the recruitment, training and re-training of ATS personnel with a view to providing astute professional Air Traffic Service workforce capable of meeting the challenges of modern Air traffic management. It is involved with the development, maintenance and improvement, on a continuous basis, (during the career of each controller) the technical skills and proficiency required by the ATS unit. The department also provides necessary guidelines and instructions for the administration and enforcement of the Civil Aviation Regulations as they relate to training, examination, rating and licensing of Air Traffic Controllers.
2.0 MISSION STATEMENT:
To assure the development of highly competent, medically fit and highly proficient ATCO’s operating in technically sound and well equipped Air Traffic Service (ATS) units in line with the International Civil Aviation Organization (ICAO) standards.
3.0 SERVICE PROVISION OF TECHNICAL EVALUATION S/N PRINCIPAL
SERVICEROLE/ DIVISION/ UNIT RESPONSIBLE STAFF CONTACT/ DETAILS (EMAILS)
SERVICE AVAILABILITY/QUALITY STANDARD/TURNAROUND TIME FOR DELIVERY
CUSTOMER OBLIGATION ON WHAT IS NEEDED TO DELIVER EFFECTIVE SERVICE
LEGAL/ OTHER REGULATIONS TO BE COMPLIED WITH
FEES CHARGES FOR SERVICE AND PRODUCT WHERE APPLICABLE
Always available when required.Delivery time max 45 week.Quality Standard: According to ICAO/NCAA
Possession of required entry qualification and employment by NAMA Mgt.
NAMA employment letter and medical fitness
Not applicable ICAO/NCAA Obtain Diploma in various ATC course
Monthly/ Quarterly supervision
2. ATC OJT for rating
GM TE Available when required.
Success at training and punctuality
Completion of appropriate OJT forms
Not applicable ICAO/NCAA/LATCI
As contained in individual training logbooks
Monthly Progress Check
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Delivery time max 180hours of training
at OJT
3. ATC License Renewal
GM TE Available when required.Delivery time as per NCAA
Submission of ATC License with appropriate application forms
Attach Certificate of ATC Medicals
Not applicable NCAA Completion of renewal within 3 weeks of submission
Monthly Check
4. Medical Allowance Payment
GM TE Monthly as per NAMA MD/CE approval
Renewal of ATC License
Serving ATCOS and having current ATC license
Not Applicable NAMA Management
Nil omission for payment
Monthly Check
5. Manpower Placement
Available when required.Delivery time as per NAMA Management approval
Currency of ATC License
Liaison with ATC OPS & STD
Not Applicable NAMA Management
Placing ATCOS for local and foreign courses as captured in the approved NAMA budget.
Monthly checks with HR Department
4.0 MECHANISM TO MONITOR PERFORMANCE
i. ICAO Air Traffic Services Planning Manual Doc. 9426-AN/924. Chapters 3 and 4Description of ATM functions and monitoring through the use of proficiency. A check to determine the competency of individual ATCO. Technical evaluation examination by recognized Aviation Training Organization (ATO) in conjunction with NAMA for new intake into ATC profession is mandatory.
ii. ICAO Doc. 7192, Training manual, Part A – 1; General Considerations and Part D – 2; Air Traffic controller.ICAO training manual indicates required training for Air Traffic Controllers in line with ICAO requirements. This is to enable the appropriate ATS authority determines appropriate training for the provision of Air Traffic Services. E.g. On – The – Job training appraisal and pre-rating examinations for the appropriate Civil Aviation Authority Licence must be ensured. Adherence to local ATC instruction and monthly report to check compliance with training program is highly emphasized in the interest of safety.
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iii. Air Traffic Control Training Manual – April 1991 Compliance with training manual is mandatory for the provision of separation between aircraft, between aircraft and obstruction, expediting and maintaining orderly flow of Air Traffic, provide information and advice useful for safe and efficient conduct of flight. Notify appropriate organization regarding Aircraft in need of search aids and assist such organization as required. They are monitoring references for safe and efficient provision of Air Traffic Management.
AIRSPACE PLANNING DEPARTMENT INTRODUCTION
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The Airspace Planning department is responsible for the organizing and structuring the national airspace. It is charged with the planning the type of facilities needed, and traffic services to be provided in a specified volume of airspace and operating procedures to be adopted in the use of portion or entire national airspace. It designs instrument approach procedures for the Airports.1.0 MISSION STATEMENTTo establish dynamic airspace architecture for safe, expeditious, efficient and economic air navigation. SERVICE PROVISION OF AIRSPACE PLANNING S/N PRINCIPA
L SERVICEROLE/DIVISION (UNIT) RESPONSIBLE STAFF/CONTACT DETAILS(EMAIL; PHONE NUMBER)
SERVICE AVAILABLE /QUALITY/ STANDARD/ TURN AROUND TIME FOR DELIVERY
CUSTOMER OBLIGATION / WHAT IS NEEDED TO DELIVER EFFECTIVE SERVICE
LEGALOTHER REGULATIONS TO BE COMPLIED WITH
FEES/ CHARGES FOR SERVICE AND PRODUCT WHERE APPLICABLE
The Aeronautical Chart Services is responsible for the Acquisition and the Management of Aeronautical Data and the Production of the Aeronautical Charts for the safety, regularity and efficiency of air navigation. The Department was established based on Annexes 4, 15 and Documents 8126 and 8697 of ICAO SARPs.
2.0 MISSION STATEMENTPage 41 of 172
To be accurate and timely Aeronautical Chart/Data for safe, efficient, effective and economic air navigation through the development of new technologies and dedicated workforce.
3.0 SERVICE PROVISION OF AERONAUTICAL CHART SERVICES
Collect, edit and plot all aeronautical data collected from survey field work as stipulated in Doc. 8967 and Annex 4 of ICAO standard and recommended practices.
Ensuring that all aeronautical charts are produced in accordance to ICAO specifications As new information are provided through NOTAM action, affected charts are reviewed. Seasonal charts example Hajj operation charts are reviewed accordingly.
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AERONAUTICAL COMMUNICATIONS DEPARTMENT 1.0 INTRODUCTION
The Aeronautical Communications department is responsible for the provision of Aeronautical Fixed Telecommunications Service, which entails timely exchange of all categories of messages and digital data necessary for the smooth, efficient, safe, regular and economical operation of air navigation services among the airports within Nigeria and between Nigeria and the neighbouring Countries; and beyond.
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The Department is also responsible for the exchange of Aeronautical messages among corresponding ICAO contracting states in the world Aeronautical Fixed Telecommunications/Network (AFTN) System. Aeronautical Fixed Telecommunications Network is defined as a system of aeronautical fixed service for the exchange of messages/digital data between aeronautical fixed stations having the same or compatible communication characteristics.
It also formulates policies in respect of Aeronautical Telecommunications Services and ensures implementation of policy matters through directives to field offices. It maintains close liaison with Aeronautical Telecommunications Services of neighbouring Countries on matters concerning network availability, integrity, continuity and efficiency. It computes and forwards to ICAO Headquarters in Dakar, monthly circuit availability and performance reports on all our communications networks.
The Department is also responsible for the co-ordination and management of the Agency’s Telephone Services which is employed on the day-to-day administration of the Agency and as a means of immediate communication in the event of aircraft emergencies.
2.0 MISSION STATEMENT
Committed to ensuring timely and expeditious exchange of aeronautical messages/data for the safety, regularity, efficiency and economical operation of air navigation.
3.0 SERVICE PROVISION FOR AERONAUTICAL COMMUNICATION
COMMUNICATION/REPORT ON PERFORMANCE(KEY PERFORMANCE INDICATORS/
MONITORING ACTIVITY (HOW COMPLAINTS/CONFLICTS WILL BE
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(EMAIL) DELIVERY EFFECTIVE SERVICE
WHERE APPLICABLE
IVELY OUTCOMES OR IMPACTS)
DEALT WITH)
1 Transmission and reception of ATS messages through Radio Telephony, Digital and Data Communication systems among airports within Nigeria and between ICAO contracting states
All Aeronautical Communications Centres at designated airports Email:[email protected]
Prompt transmission of the filed aeronautical messages to their appropriate addressees
Acknowledgement of receipt and timely dispatch of the message to its addressee(s)
In accordance with ICAO standard and recommended practices (SARPs), ICAO Annex 10 and ICAO transit time criteria
Not Applicable
Optimal standard for safety of air navigation in compliance with ICAO Standard and Recommended Practices (SARPs)
Communication system equipment and periodic checks on channel check transmission.
Through daily and monthly service message by competent duty supervisor(s)
2 Collates and computes monthly, quarterly and yearly circuit availability and performance reports in all our Networks, having predetermined circuit responsibility as required by NCAA and ICAO Regional Office in Dakar
AFTN/AMHS Statistical coordinating office in NAMA headquarters and all our formation.
Collation and accurate computation of statistical data received from all stations
Aviation regulatory body, NCAA
As required by ICAO Standard and Recommended Practices (SARPs) and the NCAA
Not applicable
Standard comprehensive and accurate statistical data for operational efficiency
Appropriate statistical data and performance reports determines effectual performance as required by ICAO
By the AFTN/AMHS coordinating office, NAMA Headquarters
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3 Provision of Telephone Services and coordination through procurement of fixed desktop and distribution of Glo recharge cards to identified NAMA personnel on quarterly basis
Telephone Operation/Coordinating office, NAMA headquarters
Regular provision of recharge cards to staff on quarterly basis for ease of administration at headquarters and station level
Timely approval of this provision to enhance operation
As needed by deserved staff
Not applicable
Standard device as may be required
As an encouragement to staff
By the Telephone Operation/Coordinating office, NAMA headquarters and NAMA Management
4 Determines the acceptability of any aeronautical message brought for transmission on the AFTN/AMHS circuits
Duty Communicator/Officer at the traffic table
Ensures that the Routing Directory of the country’s Communication centres and those of the adjacent centres are in strict agreement with routing list for all categories of the AFTN/AMHS messages
Timely filling of messages and forward same for transmission
According to ICAO Standard and Recommended Practices (SARPs), Document 8585/FAA policies regarding acceptance of message for transmission
Not applicable
AFTN/AMHS message must carry predetermined addressee indicator
As required by ICAO
As would be directed by the duty communications officer and or watch supervisor
5 Provision of Telephone Services as rapid means of disseminating information relating to aircraft
Airport Telephone Operators domiciled at various airports
Timely response to calls for services as may be required
Modern PABX equipment to meet ICAO requirement
ICAO airport services manual, Part 3; Doc 9137 AN/898, Part 3
Not applicable
Effectual coordination of the relevant information as may be required
As applicable Regular maintenance of the equipment and replacement of warn-out ones to
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incidents or distress situations and other emergencies within and around the airports
embellish and accord dignity to NAMA and personnel concerned
4.0 MECHANISM TO MONITOR PERFORMANCE TARGET
i. Monthly and continuous. To know systems performance by ICAO (International Civil Aviation Organization) Office.
ii. 24 hours continuous – for smooth, regular, efficient and economical operation of air navigation.iii. 24 hours continuous – To ensure immediate communication in the event of aircraft accident/incident or
emergencies, and the day-to-day administration in NAMA.iv. 24 hours continuous – To report status of equipment and systems in use.
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AERONAUTICAL INFORMATION SERVICES DEPARTMENT
1.0 INTRODUCTIONThe basic purpose of Aeronautical Information Services (AIS) is to ensure seamless flow of Aeronautical data and Aeronautical information necessary for global Air Traffic Management System (ATM) safety, regularity, and efficiency in environmental sustainable manner. The management of seamless flow of Aeronautical data to ensure successful operation of Area of Navigation (RNAV) and Performance based Navigation (PBN), airborne computer-based Navigation system and data link system in such a manner that corrupt, erroneous, late or missing Aeronautical data and Aeronautical information would not affect the safety of air navigation.
2.0 MISSION STATEMENTCommitted to the efficient management and provision of aeronautical information necessary for the safety, regularity and efficiency of international air navigation.
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3.0 SERVICE PROVISION FOR AERONAUTICAL INFORMATION SERVICE DEPARTMENT
S/N
PRINCIPAL SERVICE
ROLE/DIVISION (UNIT) RESPONSIBLE/ STAFF CONTACT DETAILS (E-MAIL/PHONE NUMBER
SERVICE AVAILABILITY/ QUALITY STANDARD/ TOURNAROUND TIME FOR DELIVERY.
CUSTOMER OBLIGATION/ WHAT IS NEEDED TO DELIVER EFFECTIVE SERVICE.
LEGAL/ OTHER REGULATIONS TO BE COMPLIED WITH.
FEES/ CHARGES FOR SERVICE AND PRODUCT WHERE APPLICABLE
Timely Provision of Integrated Aeronautical Information Package (IAIP).
Feedback from Customers.Subscription to AIS products such as AIP and CHARTS.
ICAO STANDARDS AND RECOMMENDED PRACTICES (SARPS)ICAO ANNEXES15, 4 AND DOCUMENTS 8126, 7910.
Not applicable
High quality standard in syntax and semantics verification for the safety, regularity, efficiency and economic Air Navigation in accordance with ICAO Standards and Recommended Practices.
Through the implementation of Area Navigation (RNAV), Performance Based Navigation (PBN) and Data Link System, corrupt, erroneous, late or missing aeronautical data can potentially affect the safety of Air Navigation.
Through Quality Control and Qualitative System.
2Flight Planning Processing
ATS Reporting Office. (ARO)
24 Hrs. at the Major Airports.
Other Airports based on the hours of Operation.
Proper and timely filling of flight plan.
ICAO DOC. 8126, 7910 and 4444.
Not applicable
As many as possible in accordance with ICAO Standards and Recommended Practices.
Corrupt, erroneous, late or missing flight plan can potentially affect the safety of Air Navigation.
Post Flight Information Report is channeled to appropriate quarters.
3 Crew Briefing
ATS Reporting Office. (ARO)
24 Hrs. at the Major Airports.
Other Airports based on the hours of Operation.
Adherence to Pre-flight and Post-flight Information.
ICAO STANDARDS AND RECOMMENDED PRACTICES (SARPS)ICAO ANNEXES15, 4 AND
Not applicable
As many as possible in accordance with ICAO Standards and Recommended Practices.
Without Crew Briefing a Pilot could be flying into the unknown.
Pre-flight information in the ATS Reporting Office.
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DOCUMENTS 8126, 7910.
4
Production and Distribution of Maps & Charts
Chart Services Working Hours, Monday to Friday.
Subscription and Purchase.
ICAO ANNEX 4 Standard Rates.
As many as possible in accordance with ICAO Standards and Recommended Practices.
Corrupt, erroneous, late or missing aeronautical data can potentially affect the safety of Air Navigation
Adequate scrutiny of raw data before production. Queries are promptly attended to.
5 NOTAM Promulgation
International NOTAM Office (NOF)/ Centres.
24 Hrs. at the NOF and Centres.
Acquisition and adherence to the information therein.
ICAO ANNEX 15 & DOC. 8126.
Not applicable
As many as possible in accordance with ICAO Standards and Recommended Practices.
A NOTAM is originated and issued promptly whenever the information to be distributed is of a temporary nature and of short duration for the safety of Air Navigation.
Aeronautical Information of a lasting character essential to air navigation is issued by or with the authority of a State.
Through Quality Control and Qualitative System.
7 Flight Statistics
Statistics Units. Daily. Not
applicable.In accordance with AIS Manual of operations.
Not applicable
As many as possible and with regards to accuracy.
Hourly and Daily flight movements are computed for records and revenue purposes.
Records are cross checked with other departments.
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4.0 MECHANISM TO MONITOR PERFORMANCE I. To collect, collate, edit and disseminate aeronautical information as specified by International Civil Aviation
Organization (ICAO ANNEX 15) three times in a year.II. To manage Aeronautical Information Publication (AIP), its amendment and supplement services and Aeronautical
Information Circulars (AIC) as specified by ICAO (ANNEX 15) example Hajj Operations. Iii To manage pre-flight and post-flight information bulletins.
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ELECTRO-MECH DEPARTMENT1.0 INTRODUCTION
This department is set up with the responsibility of providing electromechanical services in terms of the followinga) Provision of reliable, regular and uninterruptible power supply b) Provision of serviceable, efficient and effective cooling systems, c) Ensuring serviceability of operational vehicles and pneumatic/hydraulic based equipment to enhance safe, efficient and
economic air navigation.d) Provision and maintenance of Tractor equipment for grass management to ensure noninterference with navigational
signals. 2.0 MISSION STATEMENTTo ensure a safe airspace through the provision of serviceable, usable and dependable electro-mechanical systems. 3.0 SERVICE PROVISION OF ELECTRO-MECH DEPARTMENT
Electronic-Communication department is responsible for the design, provision, Installation and maintenance of all Aeronautical Telecommunication Facilities and interconnection of such in line with ICAO Standard and Recommended Practices (SARP).
2.0 MISSION STATEMENT
To ensure a safe airspace through the provision of serviceable, available and reliable Communication Facilities.
3.0 SERVICE PROVISION OF ELECTRONIC-COMMUNICATION DEPARTMENT
S/N PRINCIPAL SERVICES
ROLE/DIVISION(UNIT)/STAFF RESPONSIBLE WITH CONTACT DETAILS(PHONE NO & E-MAIL)
SERVICE AVAILABILITY(QUALITY STANDARD & TURN AROUND TIME FOR DELIVERY
THE NEEDS FOR EFFECTIVE SERVICES
LEGAL/OTHER REGULATIONS TO COMPLY WITH
FEES/ CHARGES FOR SERVICES AND PRODUCT WHERE APPLICABLE
• In accordance with national ATM requirement, and in line with ICAO AFI CNS/ATM plan ICAO Annex 10, Vol. II & III
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SURVEILLANCE DEPARTMENT1.0 INTRODUCTION
Surveillance department is responsible for the provision of efficient and effective radar coverage of the Nigerian Airspace and by so doing guarantees the safety of our airspace users.
2.0 MISSION STATEMENT
To ensure safety in Nigerian Airspace through the provision and sustenance of serviceable, usable, and reliable Surveillance Radar System that meets ICAO Standards and Recommended Practices for Air Traffic Management. (ATM)
3.0 SERVICE PROVISION OF SURVEILLANCE DEPARTMENTS/N PRINCIP
AL SERVICE
ROLE /DIVISION (UNIT) RESPONSIBLE /STAFF /CONTACT DETAILS (EMAIL, PHONE NUMBER)
SERVICE AVAILABILITY /QUALITY STANDARD/ TURNAROUND TIME FOR DELIVERY
CUSTOMER OBLIGATION /WHAT IS NEEDED TO DELIVER EFFECTIVE SERVICE
LEGAL / OTHER REGULATIONS TO BE COMPLIED WITH
FEES/ CHARGES FOR SERVICE AND PRODUCT WHERE APPLICABLE
To achieve continuous availability of the Radar and allied services
There is continuous system monitoring and fault conditions observed are fixed immediately
4.0 MECHANISM TO MONITOR PERFORMANCE
Systems availability report Serviceability report
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5.0 STAFF OBLIGATION
All staff of Surveillance Department must be accessible, courteous, responsive, reliable, and competent in all dealings with customers.
To ensure that all operational items of equipment are serviceable at all times.To ensure that the radar system is functional, reliable and available for Air Traffic Management
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TERRESTRIAL SERVICES DEPARTMENT1.0 INTRODUCTION
Terrestrial Services department is responsible for the installation and effective maintenance of Aerodrome and Approach control Communication facilities for improved air Navigation. It undertakes systems engineering development implementation and Communications implementation in line with ICAO standards.
2.0 MISSION STATEMENT
Provision of safe and functional air navigation services (Total VHF/HF coverage) and air traffic voice network (ATCVN/VCS) that will meet international standards for effective and efficient Air traffic management
3.0 SERVICE PROVISION OF TERRESTRIAL SERVICES DEPARTMENT
*Services are rendered on a 24 hour basis.*The quality of the services provided are expected to be 99% efficient.*Complaints shall be addressed within a
*Cooperate with the authority of the Agency.*Channel their complaints to the appropriate authority.*Display courtesy in dealing with service providers.*Adopt the prescribed
*In accordance with national ATM requirement, and in line with ICAO AFI/CNS/ATM plan ICAO annex 10, vol. 1 v Total VHF/HF
Not Applicable
Clear ground/ ground conversation between airport users
*Reports can be made through; Phone calls, E- mails, through controller pilot conversation and reports to the maintenance officers on duty
Complaints should be forwarded to the Duty officer or HOD E/C In respective airport. Actions will be taken to address the complaints
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maximum of 72 hours if genuine.
complaints procedures in seeking redress for service failure.
coverage of the nation airspace in line with CNS/ATM plan.
*Services are rendered on a 24 hour basis.*The quality of the services provided are expected to be 99% efficient.*Complaints shall be addressed within a maximum of 72 hours if genuine.
*Cooperate with the authority of the Agency.*Channel their complaints to the appropriate authority.*Display courtesy in dealing with service providers.*Adopt the prescribed complaints procedures in seeking redress for service failure.
*In accordance with national ATM requirement, and in line with ICAO AFI/CNS/ATM plan ICAO annex 10, vol. 1 v Total VHF/HF coverage of the nation airspace in line with CNS/ATM plan.
Not Applicable
Crystal clear conversation between Pilot and Air traffic controllers.
Phone calls, E- mails, through controller pilot conversation and reports to the maintenance officers on duty
Complaints should be forwarded to the Duty officer or HOD E/C In respective airport. Actions will be taken to address the complaints promptly.
*Services are rendered on a 24 hour basis.*The quality of the services provided are expected to be 99% efficient.*Complaints shall be addressed within a maximum of 72 hours if
*Cooperate with the authority of the Agency.*Channel their complaints to the appropriate authority.*Display courtesy in dealing with service providers.*Adopt the prescribed complaints procedures in
*In accordance with national ATM requirement, and in line with ICAO AFI/CNS/ATM plan ICAO annex 10, vol. 1 v Total VHF/HF coverage of the nation
Not Applicable
Clear ground/ ground conversation between airport users
Phone calls, E- mails, through controller pilot conversation and reports to the maintenance officers on duty
Complaints should be forwarded to the Duty officer or HOD E/C In respective airport. Actions will be taken to address the complaints promptly.
*Services are rendered on a 24 hour basis.*The quality of the services provided are expected to be 99% efficient.*Complaints shall be addressed within a maximum of 72 hours if genuine.
*Cooperate with the authority of the Agency.*Channel their complaints to the appropriate authority.*Display courtesy in dealing with service providers.*Adopt the prescribed complaints procedures in seeking redress for service failure.
*In accordance with national ATM requirement, and in line with ICAO AFI/CNS/ATM plan ICAO annex 10, vol. 1 v Total VHF/HF coverage of the nation airspace in line with CNS/ATM plan.
Not applicable
Intercom Telephone in offices within the airport must be serviceable
Phone calls, E- mails, through controller pilot conversation and reports to the maintenance officers on duty.
Complaints should be forwarded to the Duty officer or HOD E/C In respective airport. Actions will be taken to address the complaints promptly.
4.0 MECHANISM TO MONITOR PERFORMANCE
In accordance with national ATM requirement, and in line with ICAO AFI/CNS/ATM Plan ICAO annex 10, vol. iv; Total VHF/HF coverage of the nation airspace in line CNS/ATM plan.
WORKSHOP PLANNING AND LOGISTICS DEPARTMENT1.0 INTRODUCTION
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The Workshop, Planning and Logistics (WPL) Department is one of the departments in the Directorate of Safety Electronics and Engineering Services. It was designed to Carry out third level maintenance of all faulty CNS/ATM facilities and oversee research, statistics, planning and maintenance logistics of CNS/ATM modules/ equipment to different locations in order to ensure continuous and consistent performance and increased operational efficiency of the Agency.
2.0 MISSION
To create continuous operational change that will rank NAMA among the best ANSPs globally, by setting standards and adopting industry best practices.
3.0 SERVICE PROVISION OF WORKSHOP PLANNING AND LOGISTICS DEPARTMENT
Maintaining an automated data bank for all CNS facilities at stations.
Documentation of all CNS maintenance activities of the directorates at the stations.
Documentation of CNS Calibrations records for all Navigational aids
Preparation of a business case for the AUTOMATED MAINTENANCE AND MANAGE MENT SYSTEM (AMMS) as part of the departments drive to re-engineer and automate the operational processes of the department
Information
rate.
Modifications on the system for adaptability to promote system efficiency and safety of the airspace.
Availability of Statistical Report to internal and external customers
A reliable and one stop shop in CNS maintenance/ Repairs
NAVIGATIONAL AIDS DEPARTMENT1.0 INTRODUCTIONNavigational Aids Department is responsible for the provision of navigational aids for guidance of aircraft-in-flight for en-route, terminal approaches and landing aids by deployment of Conventional VHF Omni Directional Radio Range (CVOR), Distance Measuring Equipment (DME), Doppler VHF Omni directional Radio range (DVOR), Non-Directional Radio Beacons
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(NDB), Instrument Landing Systems (ILS), VHF&UHF Direction Finders (VDF). Navigational Aids department procure, install, commissioned, operate and maintain the above navigational aids to meet ICAO SARPS as contained in Annex 10 Vol. I2.0 MISSION STATEMENT
To provide functional, safe and reliable air navigational aids services to users accurately at all times within the published service volumes in a cost effective manner.
3.0 SERVICE PROVISION OF NAVIGATIONAL AIDS DEPARTMENT S/N PRINCIPAL
Making available the VDF for air traffic use in coordinating and controlling air traffic flows for enroute and approach phases of flights.
Effective delivery
Timely without
NCARs
ICAO SARPS
ICAO DOCs and Bulletins.
NAMA MOPs & SOPs
Domiciled with NAMA Commercial department
Provide accurate, reliable and available navigational guidance signals complying with ICAO SARPS. Availability of 99.999%
Performance reports are channel through the air traffic control centres and through mails.
Monitoring is achieved through Remote Control Systems/Status Displays in both Navaids office and ATC centre.
Receiving reports from users of the facility and taking prompt actions for correction or rectifications
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nature of fault. delay at all times.
4.0 MECHANISM TO MONITOR PERFORMANCE The mechanism for monitoring performance of navigational aids is in accordance with NCAR and ICAO SARPS, which include the following
o Remote monitoring through the use of radio link/remote control systems, which continuously monitor a NAVAID system that is required to remain on air.
o Site monitoring involves physical visits to site in order to assess the operational status of the NAVAID during use, especially useful when the remote facility is inoperative.
o Automatic data logger on the NAVAID equipment monitor to provide detail times and duration of failures and changeovers occurring during the course of operation.
o The use of walkie-talkie sometimes to monitor the identity coding of the primary NAVAID system is an assurance of operational availability.
o Feedback from users provides a mechanism to monitor performance of the NAVAID infrastructure during operational use.Daily and Monthly reports from stations.
SAFETY MANAGEMENT SYSTEM /QUALITY ASSURANCE DEPARTMENT1.0 INTRODUCTION
The Safety Management System (SMS) department is responsible for ensuring that safety is maintained in the provision of Air traffic services within our airspaces and at aerodromes. The department manages the Agency’s safety improvement plan and ensures through proactive steps that “SAFETY CULTURE” is enthroned within the organization from TOP to BOTTOM.
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Furthermore, it aims at the adoption of “BEST PRACTICE” standards and partnership between “SAFETY and QUALITY” Management. It has a direct reporting line to the MD/CE on matters relating to safety.
2.0 MISSION
To ensure that air traffic incidents/accidents are reduced to as low as is reasonably practicable and acceptable level of safety is achieved in ATM operations.
3.0 SERVICE PROVISION OF SAFETY MANAGAEMENT SYSTEMS/N PRINCIPAL
COMMUNICATION/REPORT ON PERFORMANCE (KEY PERFORMANCE INDICATORS/ OUTCOMES OR IMPACTS
MONITORING ACTIVITY (HOW COMPLAINTS/ CONFLICTS WILL BE DEALT WITH)
1 To ensure that air traffic incidents/accidents are reduced to as low as is reasonably practicable and acceptable level of safety is achieved in ATM operations.
Report any unusual circumstances and challenges encountered through mandatory occurrence reports (MOR), Unsatisfactory condition report (UCR) or air safety reports (ASR)
Nig. NCARS part 20, ICAO Annex 19 and NAMA SMS manual
Not Applicable
24 Hours available/ 2 weeks
NCAA, IATA and reporting airline. Email and hard copies
NCAA
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4.0 MECHANISM TO MONITOR PERFORMANCE
When a change is made, further risk management is carried out to ensure that the hazard is effectively controlled and that the defense has not in itself created any new hazards. Hazard identification and risk assessment is an on-going process and is particularly important when:
o A major organizational change is being plannedo A new equipment or facility is being introducedo Existing equipment is being decommissionedo Introduction of new procedures is being plannedo Existing procedures are being revisedo Changes to key personnel are taking placeo There are changes to the legislation under which the agency operates
5.1 Records are kept of:
o Any reports received or issuedo Any safety recommendationso Any management action
SPECIAL DUTIES /TECHNICAL RESEARCH AND DEVELOPMENT DEPARTMENT1.0 INTRODUCTIONSpecial Duties/Technical Research and Development department is to routinely evaluate solutions that will lead to technology leap frog for the Agency and bring about accelerated and sustainable improvements in air traffic services provision. Also investigate why certain facilities or components fail often, find and develop solutions for the identified factors and perform other special functions (project management, budgeting, etc.) assigned by Management at any time.
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2.0 MISSION STATEMENTChampion technical innovations and develop solutions to build a high performing organization.
3.0 SERVICE PROVISION OF SPECIAL DUTIES/TECHNICAL RESEARCH AND DEVELOPMENT DEPARTMENTS/N PRINCIPAL
NUMBER OF TECHNICALRESEARCHREPORTS, INNOVATIONSAND SPECIALFUNCTIONSPERFORMED
CONTINUOUS IMPROVEMENT OF PROCESS AND SERVICES DUE TO TECHNICALRESEARCH AND DEVELOPMENT OUTCOMES
TECHNICALINNOVATIONANDIMPROVEMENTS
4.0 MECHANISM FOR MONITORING
Number and quality of research reports Quality of Special Duties leading to improvement of processes and services.
COMMERCIAL DEPARTMENT1.0 FUNCTIONS/STATUTORY BACKINGThe main function of the Commercial Department is to generate revenue for the Nigerian Airspace Management Agency (NAMA) in order to enable the Agency achieve its economic goals and objectives.
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Revenue generation in Air Navigation Service Provider (such as NAMA) is basically anchored on the Principle of Cost Recovery. ICAO Doc 9082 (ICAO’s Policies on Charges for Airports and Air Navigation Services) empowers every Service provider in Aviation to recover the cost of Services provided. Also Act 48 of 1999 (NAMA’s Act) drawing from the ICAO policy, states in Section III Paragraph 7 (r) that NAMA should ‘charge for all services’.The job of carrying out the above responsibilities is vested on the Commercial Department.Hence, the Commercial Department charges for all NAMA services, follows up on clients to ultimately ensure payment.It is therefore the duty of the Commercial Department to recover the cost of every Service rendered by NAMA.The Department is also responsible to recover all accruable revenues to the Agency even in form of debtsThe Commercial Department by this mandate represents NAMA globally on issues bothering on Charges i.e. - Policies, Implementation, Debt Recovery, Cost Recovery etc.
1.0 MISSION To actualize the economic objective of NAMA through efficient collation, assessment and invoicing of all NAMA Services/Properties and effective follow up on Clients to ensure the Agency receives payment.
2.0 VISION To make the Nigerian Airspace Management Agency (NAMA) one of the most economically viable and customer friendly Air Navigation Service Providers.
COST RECOVERY TECHNIQUES1. Identify the services rendered by NAMA2. Formulating a billing policy in line with International Best Practices3. Collection and collation of Data of services rendered (ADR16, EOL etc.)4. Quantifying service rendered in monetary terms by applying the billing formular (Billing and Invoicing)5. Raising Bills/Invoices to users of the services.6. Dispatching same Bills/invoices to clients7. Follow up on the Bills/Invoices to ensure payment.8. Ensuring full payment of all Bills/invoices e.g. Debt Recovery
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3.0 SERVICE PROVISION OF COMMERCIAL DEPARTMENTS/N PRINCIPAL
COMMUNICATION/REPORT ON PERFORMANCE (KEY PERFORMANCE INDICATORS/ OUTCOMES OR IMPACTS
MONITORING ACTIVITY (HOW COMPLAINTS/ CONFLICTS WILL BE DEALT WITH)
1 Provision of bills and invoices for services rendered to Domestic scheduled & Non-scheduled Airline operators on receipt of flight data (AD16) daily & weekly for all Airports.
Process bills electronically using the Air traffic data (AD16) received from ATC outstations.Monthly bills and invoice to Domestic operators on/ or before 30th of the succeeding month.
Prompt settlement of bills within 30days of receipt of invoice.Qualitative flight data (AD16).Dedicated staff.Functional computers.
Operational Vehicle for dispatch of bills/invoices
NAMA Act of 1999.NAMA billing manual.AIP.
En-route and Terminal Navigation charges for Domestic operations.
Accurate monthly bills and invoices for payments.Zero tolerance for error and meeting the turnaround time.
Dedicated staff.Positive and sustained relationship with the Airlines.Aggressive debt recovery.Weekly and Monthly reports.
Reconciliation with Airlines.As also directed by GM Commercial.
2 Provision of Bills and Invoices for Overflight and En-route International Operators on IATA Invoicing & Settlement Platform
Process bills electronically using the information provided on the Non-Schedules aircraft clearance documents received from the operators
Immediate settlement of bills for those payment at HQ, and settlement of bills at outstations for Payment On Landing (POL)/ Payment Before Departure (PBD) operations
NAMA Act of 1999, NAMA Billing Manual, AIP (Aeronautical Information Publication), ICAO’s policies, Airport charges for airports and Air Navigational Services
En- route and Terminal Navigation Charges
Accuracy and corrections of bills
Monthly report Reconciliation of bills and invoicing with airlines and outstations
Collection, collation and processing of reports submitted to GM Commercial by commercial officers that monitored the yearly Hajj flights combined with AD 16 of Hajj designated airports in conjunction with IATA Billing Unit
Settlement of the bills/ invoicing through the National Hajj Commission of Nigeria (NAHCON)
NAMA Act of 1999, NAMA Billing Manual, AIP (Aeronautical Information Publication), ICAO’s policies, Airport charges for airports and Air Navigational Services
En-route and Terminal Navigational Charge
Correctness and accuracy of bills
Agreed Hajj reconciliation bills report signed by both parties
Reconciliation of bills and invoicing with Hajj operators and signed MOU report by both parties
9 Provision of invoices for other charges for payment at HQ
Raising invoice for the revenue item based on the information provided and rates of the revenue item
Prompt settlement of the invoice at HQ
NAMA Act of 1999, NAMA Billing Manual, AIP (Aeronautical Information Publication), ICAO’s policies, Airport charges for airports and Air Navigational Services
Aeronautical and Non- Aeronautical revenues
Timely, accuracy and correctness of bills/ invoices
Fee (Aeronautical Information Publication), ICAO’s policies, Airport charges for airports and Air Navigational Services
11 Liaises with all Airports, Departments, Units and other sister Organizations (like NCAA) to produce Overall Internally Generated Revenue (IGR) reports – Monthly, Quarterly and Annually.
Maintaining a durable and reliable Data Bank for the Department.
Ensure that such reports and other deliverables are submitted in accordance with established schedule e.g. Monthly reports on or before 30th of the succeeding month.
Training needs.
KeepCoaching and mentoring of staff for greater efficiency.
Office space, furniture and deployment of latest technological facilities like computers, communication gadgets for Networking etc.
NAMA Act 48 of 1999.
AIC.
Provide precise and accurate information on Internally Generated Revenue (IGR) by sources.
Analytical and Pictorial chart records on the performance of revenue generation compared to a given annual target.
All Billings are done in NCAA.Revenue on 5% shared by NCAA, NAMA, NIMET, NCAT and AIB.
Every Nigerian and Foreign carriers shall pay 5% of the total charge, in the currency in which they are being charged on air ticket, charter and cargo on monthly and weekly basis where applicable through IATA.
Civil Aviation Act 2006.
5% of all charges payable in Naira and Dollars.
Accurate monthly bills and invoices for payments. Zero tolerance for error and meeting the turnaround time.
Positive and sustained relationship with the management NCAA by NAMA management.Dedicated staff and provision of official vehicle to facilitate correspondence with NCAA.
Attend all meetings in NCAA on 5% particularly credit control committee meetings, involving visits to airlines for reconciliation on 5% charges outstanding debits.As also directed by GM Commercial.
Raising of Invoices according to the M.O.U. duly signed by both NAMA and operators.
Prompt payment of Invoices raised.
Dedicated staff.
Functional Computers.
Adequate Staff Training.
NAMA Act 48 of 1999.
AIC.
Charges for Aerodromes as stipulated by their M.O.U.
Zero tolerance for errors.
Adequate meeting for reconciliation.
Positive and sustainable relationship with the airline.
Aggressive debt recovery.
Monthly report.
Reconciliation with operators.
Any other directives by the GM Commercial.
MECHANISM TO MONITOR PERFORMANCE o Assess Applications (requests) and charges for services being provided by the Agency as captured in the Airport Return
Data format (ADR16).o Prospect for additional sources of revenue such as Violation of Airspace, AFTN / Telephone, Sales of Aeronautical
Information Publication e.tc.o Offer commercial advice in respect of the agency’s activities on a monthly basis based on the revenue generation and
collection.o Reviewing and updating of revenue generation manuals e.g. billing manuals (As new Airports, route designation etc. are
established) and Commercial Bye Laws periodically.
INTERNAL AUDIT DEPARTMENT1.0 INTRODUCTION:The Internal Audit Department serves as a management control tool for financial and non-financial activities of the Agency. It ensures that the Agency carries out its operational activities in compliance with established rules and regulations. The Department also has the responsibility of ensuring that internal controls are adequate and effective to safeguard the assets of the Agency.2.0 VISIONTo ensure effective Internal Control System for the Agency.Committed to ensuring efficient management of the Agency’s resources through accountability without compromising safety in the Nigerian Airspace
3.0 SERVICE PROVISION OF INTERNAL AUDIT DEPARTMENT REVENUE AUDIT
Discuss audit observations with relevant customers (officers) with a view to correcting errors observed.
4 PROCUREMENT AUDIT
-Budget Unit,- User
72 HRS -Notice of procurement
-Procurement
Not Applicable
REPORT TO GM AUDIT
Reports to Management as
Discuss audit
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department -Procurement department PPC/PTB-Stores department -Legal department -Accounts/Finance departments
planning committee completeness of bid submission, -Request for procurement of items from relevant department. Budgetary provision MD/CEO Approval PTB Approval, MTB or FEC Approval as the case May be, proof of compliance of the Public Procurements. Act provisions
Act,-Financial Regulation
the need arises observations with relevant customers (officers) with a view to correcting errors observed.
Procurement advertisement for the year, Bid documents, letter of Award, Project Contract agreement, LPO or Job Order, Submission of Payment certificate as evidence of work carried out by the contractor, Evidence of Audit verification of supplies (goods, works or projects), Budgetary
FINANCIAL REGULATION/BPP/EXTANT RULES
Not Applicable
24Hrs Discuss audit observations with relevant customers (officers) with a view to correcting errors observed.
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Provision, Accurate deduction of relevant taxes from the contract sum, submission of Advance payment Guarantee for relevant project,
6 PERIODIC AUDIT OF OUTSTATION
STATION ASMs,ACCOUNTANTS AND OTHER HODs
QUARTERLY -Observations of previous audit, list of funds released, list of store items issued
-MGT DECISION-Financial Regulations
Not Applicable
REPORTING 5 working Days Discuss audit observations with relevant customers (officers) with a view to correcting errors observed.
7 Stores Audit User Depts., Stores Dept., Expenditure Audit unit
Monthly -LPOs-Goods Received Note (GRN)-Store Requisition with relevant approvals,-Bin Cards-Physical Stores
FINANCIAL REGULATION/EXTANT RULES
Not Applicable
24hours as the need arises
AUDIT REPORTS Discuss audit observations with relevant customers (officers) with a view to correcting errors observed.
8 Treasury Audit Expenditure Control Unit, Salary/Pension Unit, Payable Unit, Tax/Insurance
Quarterly -Audited payment vouchers-MD'S second approval-mandate list-cashbook
Condition of service, Financial Regulation and other extant rules
Not Applicable
quarterly REGULAR AND QUARTERLY REPORTS
Discuss audit observations with relevant customers
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Unit & Staff Account Unit
-Bank statements-Bank Reconciliation Statement
(officers) with a view to correcting errors observed.
9 Insurance Audit Procurement Dept. Budget Dept, Insurance/Tax Unit/Treasury Unit
Quarterly Fixed Asset schedule, Insurance Policy certificate for ‘workmen compensations and Fixed asset
Insurance Act and other Extant Rules.
Not Applicable
100% Annually Discuss audit observations with relevant customers (officers) with a view to correcting errors observed.
10 Tax Audit Procurement Dept., Insurance/Tax Unit/Treasury Unit & Account Payable Unit
Quarterly -Tax schedules for PAYE, stamp duty, WHT&VAT -Evidence of Tax remittance.-Tax clearance certificates
CITN and other Extant Rules
Not applicable
75% Quarterly. Discuss audit observations with relevant customers (officers) with a view to correcting errors observed.
11 Fixed Asset Audit
-User depts. -Procurement
Dept, -Expenditure Control Unit - Store Unit,
-Fixed Asset Unit, -Finance/Treasury
Units
Quarterly -Fixed asset Register for HQ and Outstations Depreciation Policy document-Net book values.-physical verification.
FINANCIAL REGULATION, IPSAS AND OTHER EXTANT RULES
Not Applicable
8AM – 4PM AS THE NEED ARISES
Reports to Management as the need arises
Discuss audit observations with relevant customers (officers) with a view to correcting
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errors observed.
12 AGO/PMS SUPPLY
User depts. Procurement Dept, Expenditure Control Unit Store Unit, Expenditure Audit Unit, Finance/Treasury Dept./Logistics Dept.
-Stores records for receipt and issue of product-physical verification of balance.
Haulage bar
Procurement Acts-Financial Regulation
Not Applicable
Regular and Quarterly Report
Reports to Management as the need arises
Discuss audit observations with relevant customers (officers) with a view to correcting errors observed.
Procurement Advertisement, Budgetary Provision, Bid documents, Technical and Financial Evaluation Reports, MD/PTB/MTB/FEC Approval as the case may be, Contract Award, project contract Agreement, Bill of Engineering Measurements and Estimate (BEME) OR Bill of Quantities (BOQ) for a project, Contractors' invoices, Job Completion Certificate , Evidence of
Procurement Act and other Extant Rules
Tender fee 8am – 4pmAs the need arises
Reports to Management as the need arises
Discuss audit observations with relevant customers (officers) with a view to correcting errors observed.
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Audit. Verification.
14 Final Account Audit
-Final Account Unit
Quarterly Provision of:-SJVs-Ledger Accounts-trial balance-Bank balances-Asset/other Schedules-Statement of financial position.-Comprehensive Income Statement.
IPSAS and Financial Regulation
Annual Not Applicable Reports to Management as the need arises
Discuss audit observations with relevant customers (officers) with a view to correcting errors observed.
15 Annual Staff/Pension Audit
Human Recourses Dept./Pension Unit/Pension payroll unit and Audit Dept.
3 Days STAFF AUDIT:Physical appearance of staff with identification e.g. Letter of Appointment, Confirmation and, ID Card PENSIONER AUDIT: Letters of Appointment, Confirmation and Retirement,Physical sighting of Pensioners.
C.O.SPension Act.
Not Applicable
Annual Reports to Management as the need arises
Discuss audit observations with relevant customers (officers) with a view to correcting errors observed.
16 End of Year Stock Taking
Audit , Finance and Stores Departments
3 days -Preprinted stock sheets.-Bin Cards-Physical Store Items.
Financial Regulation
Not applicable
Annual Reports to Management as the need arises
Discuss audit observations with relevant customers (officers) with a view to
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correcting errors observed.
17 Interface with the office of Auditor General for the Federation
GM (Audit)/ Final Accounts, Branch Accounts Units
Quarterly Submission of Relevant Documents
Financial Regulation
Annual Reports to Management as the need arises
Discuss audit observations with relevant customers (officers) with a view to correcting errors observed.
18 Interface with the office of Accountant General for the Federation
GM (Audit)/Final Accounts, Branch Accounts Unit
Quarterly Submission of Relevant Documents
Financial Regulation
Annual Reports to Management as the need arises
Discuss audit observations with relevant customers (officers) with a view to correcting errors observed.
19 Interface with External Auditors
GM (Audit)/Final Accounts, Branch Accounts Unit
Annually Discussion of observation for appropriate action.
Financial Regulation
Not Applicable
30 days Reports to Management as the need arises
Discuss audit observations with relevant customers (officers) with a view to correcting errors observed.
20 Fraud MD/CEO, GM As the need Evaluate Internal Financial Not 5 working days 100% Discuss
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Investigation Audit/ HR Dept arises controls to access fraud /Risk arrears, Investigate Fraud and advise Management
Regulation Applicable audit observations with relevant customers (officers) with a view to correcting errors observed.
21 Evaluation of System of Internal Controls
Audit dept , ICT dept
Continuous Ensure the Controls Embedded in the system are not compromised
Financial Regulations, IPSAS and other Extant Rules
Not Applicable
75% Reports to Management as the need arises
Discuss audit observations with relevant customers (officers) with a view to correcting errors observed.
C.O.S, Financial Regulations and other Extant Rules
Not Applicable
8am – 4pm/ as the need arises
Reports to Management as the need arises
Discuss audit observations with relevant customers (officers) with a view to correcting errors observed.
2.0 MECHANISM TO MONITOR PERFORMANCE
• Reviewing issues that require further necessary actions by management (periodically)
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• Audit report to management (quarterly)
• Verification of expenditures to ensure compliance with financial rules and regulations (daily)
• Ensure compliance with contractual agreement and other terms (as voucher is being processed)
• Ensure goods supplied are of high quality/right quantities as stated in the LPO and ensure value for money.
• Stock taking (Bi-annually)
• Prompt processing of documents
• Completion of assignment within stipulated time.
• Adherence to the extant rules and regulation.
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BUSINESS DEVELOPMENT AND INVESTMENT DEPARTMENT1.0 INTRODUCTION
The Business Development and Investment Department is responsible for exploring and developing aeronautical and non-aeronautical Business opportunities for the Agency.
2.0 MISSION STATEMENT
To increase revenue generation of the Agency through diversified Business ventures.
Prepare business justification for proposals from i.e, stations, depts. & prospective business partners
Management's approval/ support & collaboration with relevant depts./stations
Not applicable To be determined
Periodically New Business/ investment/revenue
Meetings & discussion with stakeholders
4 Revenue evaluation & Analysis
Business planning & research
Collect revenue/investment statistics, make comparative analysis& set new targets
Submission of revenue data/statistics
Not applicable To be determined
Quarterly/Annually
Improved revenue
Meetings & discussion with stakeholders
5 Management of fixed assets
Marketing & Investment unit.
Lease, propose ways to utilize assets, regularize property status & managing data base on properties.
Submission of company profile & certificate of incorporation, tax returns, ICRC certification if need arises, &any other document required/ mgts. Support/ approval
Signing Memorandum of understanding after negotiations are concluded
To be determined
Periodically Increase in revenue
Meetings & discussion with stakeholders
6 Implementation of new Bus. Proposals
Marketing & Investment unit.
Determine Business options/evaluating prospective partners
Submission of company profile & certificate of incorporation, tax returns, ICRC certification if
Signing Memorandum of understanding after negotiations are concluded
To be determined
Periodically Increase in revenue
Meetings & discussion with stakeholders
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need arises, &any other document required/ Management’s support/ approval
7 Marketing & promotion
Marketing & Investment unit.
Marketing & promoting services, meet with existing customers, designing of promotional strategies, receive & analyze feedback
Management's approval/ support &collaboration with relevant depts.
Not applicable Not applicable
Regularly Increase in patronage/revenue
Meetings & discussion with stakeholders
8 Determination of rates& charges
Business devt. & evaluation unit
Project cost, benchmark price/costs
Collaboration with other depts. & Mgt.'s approval
M.O.U when necessary
To be determined
Periodically Increase in revenue
Meetings & discussion with stakeholders
9 Evaluation of business proposals
Business devt. & evaluation unit
Develop criteria for evaluation & rank proposals for eligibility
Business proposal, company profile & cert. of incorporation& other relevant documents
Not applicable Not applicable
Regularly Increase in revenue
Meetings & discussion with stakeholders
10 Negotiation of equity
Marketing & Investment unit.
Valuation of Assets, cost assessment
Business proposal, company profile/proposed equity contribution & cert. of incorporation & other relevant documents
Signing Memorandum of understanding after negotiations are concluded
Not applicable
Periodically Increase in revenue
Meetings & discussion with stakeholders
11 Framework for Public Private
Identifying, prioritizing, selecting and
Going by global best practice
Managements Approval
Signing of MOU after negotiations
To be determined
Periodically Increase in patronage
Provision of relevant info/relations
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Partnership
deploying the appropriate PPP models.
PPP Unit
hip mgt
12 Financial and risk assessment in all PPP transactions
Assessing the policy, legal and institutional environment for involving the private sector in the provision of infrastructure.
PPP Unit
Gather relevant information from documents and publication and carry out risk analysis
Management’s Approval
To be determined
Quarterly Relationship Management
13 Negotiation of PPP
Use financial models to ensure viability. PPP Unit
Signing of agreement (MOU)
MGT Approval
Signing of MOU
To be Determined
Periodically Increase in Revenue
Meeting/ discussion with stakeholders
14 Project Monitoring
Ensure that necessary inputs are put in place.
Ensuring value for money
Review to ensure compliance
Not applicable Not applicable
Quarterly Increase revenue Meet with stakeholders
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PPP Unit
4.0 MECHANISM TO MONITOR PERFORMANCE
Regular preparation of marketing strategies for departmental projects. Market survey and application of market Intelligence. Benchmark activities with other ANSPs and relevant Aviation and Allied organizations. Periodic reporting and assessment of departmental activities.
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PLANNING, RESEARCH AND STATISTICS DEPARTMENT 1.0 INTRODUCTIONThe Planning, Research and Statistics Department is responsible for producing policy guidelines which will enable the delivery of positively defined services in NAMA and the Aviation Industry in consonance with ICAO (International Civil Aviation Organization’s) practices and procedures2.0 MISSION STATEMENTTo ensure timely collection, production and presentation of reliable data for planning and decision making, through the deployment of information Management Tools.3.0 SERVICE PROVISION
S/N PRINCIPAL SERVICE
ROLE /DIVISION (UNIT)RESPONSIBLE /STAFF/CONTACT DETAILS (EMAIL)
SERVICE AVAILABILITY/ QUALITY STANDARD /TURNAROUND TIME FOR DELIVERY
CUSTOMER OBLIGATION/WHAT IS NEEDED TO DELIVER EFFECTIVE SERVICE
LEGAL/ OTHER REGULATIONS TO BE COMPLIED WITH
FEES / CHARGES FOR SERVICE AND PRODUCTS WHERE APPLICABLE
COMMUNICATION/REPORTING ON PERFORMANCE (KEY PERFORMANCE INDICATORS/OUTCOMES OR IMPACTS
MONITORING ACTIVITY (HOW COMPLAINTS/ CONFLICTS WILL BE DEALT WITH)
1 PLANNING Production of standard policy guidelines and framework that coordinates, evaluates and monitors management policies and programmes for effectivenessEmail:[email protected]
A) Ensuring quality projects with timely delivery B) Subject to Project need
Effective planning and delivery
Based on Contractual Agreements
Not Applicable
High quality based on scope of work and specification
The KPI’s are based on project deliverables
Head of Department
2 Research and
To establish differential in
It helps to underscore the
Through reliable and
Based on acceptable
Not applicable
Periodic assessment of
Improved service delivery
Head of Department
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Development
programmes and projects
extent of success of development programmes and projects of the Agency
adequate data for speculative and future uses
methods of information gathering
impact outcomes and output to ascertain effectiveness of the research
3 Maintain Data Bank
Collection, Collation, Organize, Analyze and Interprete.
A) Daily, Weekly, Monthly and Annually (Based on availability of data)B)24 working hours turnaround time
Accuracy and reliability of data
To ensure that only standard data collection techniques are applied
Not applicable
Sample survey, interview, questionnaires, observation, investigation and records study
Authenticity and reliability of data to enhance service delivery
Head of Department
4 Freedom of Information
To inform, make available and disseminate information about services provided
A) Providing available informationB) Maximum of seven (7) days
Prompt and timely release of information
FoI Act 2011 Charge only where applicable
1) Open and transparent release of information as requested 2)Prompt delivery of information required by FoIA 2011
Timeliness and reliability of information on released
Head of Department
5 Monitoring and Evaluation
Evaluation and assessment of Agency’s projects in line with core mandate
Follow up on project implementation and performance to ensure effectiveness and optimum results
Effective monitoring
In line with global best practices and contractual agreements
Not applicable
Very high standards in line with the design and based on globally acceptable standards of safety in Aviation
To be in sync with some strategic development goals (SDG,s) as it relates to Aviation
Head of Department
4.0 MECHANISM TO MONITOR PERFORMANCEPage 100 of 172
Establishment of data bank capable of serving the needs of the organization and that of the entire Aviation industry for safe, efficient, effective and Economic Air Navigation Services.
To assist Management in planning and to monitor planning implementation to ensure effective result and advise Management on areas of adjustment.
To advise the Organization on Economic, Social, Technical and Operational implication of its plans and objectives
STORES AND EQUIPMENT
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1.0 INTRODUCTIONThe Equipment and Stores department is responsible for receipt, storage and issuing of quality materials and equipment to end users, with the view of achieving a seamless operation to ensure a safe airspace. The department consists of four (4) major stores, and three other units, namely:
1. GENERAL STORES2. ELECTRO-MECHANICAL STORES3. COMMUNICATION, NAVIGATIONAL & ICT STORES4. FURNITURE STORES5. INVENTORY CONTROL UNIT6. RECEIVING UNIT7. STORES ADMIN/REPLENISHMENT UNIT
2.0 VISION STATEMENTAssuring prompt receipt and issuing of items to end users without hindering operations3.0 MISSION STATEMENTTo ensure prudent management of NAMA’s material resources towards providing safe and functional air navigation services. 4.O SERVICE PROVISION OF STORES AND EQUIPMENT
(EXTERNAL CUSTOMERS)PRESENTATION OF GENUINE AUTHORISED & APPROVED NAMA LPO OR JOB ORDER.
STORE PROCEDURAL MANUAL
STORE CHARTER SERVICE LEVEL
NIL TO ENSURE PRUDENT, EFFECT IVE AND EFFICIENT MATERIAL
MANAGEMENT IN THE AGENCY
FREE FLOW/AVAILABILITY OF ITEMS
ENSURING SEAMLESS AND SPEEDY FLOW OF ITEMS FOR AIR
ALL CUSTOMERS SHALL BE TREATED WITH DIGNITY.
ANY AGGRIEVED
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BY AUDIT & USER DEPARTMENT.
RAISING GRNS- (1HOUR)- DEPENDING ON VOL OF ITEMS
TRANSFER TO APPROPRIATE STORE - (2HOURS)
DOCUMENTATION (INVENT- ORY CONTROL POINT) (1 HOUR)
FINAL EXIT OF DOCUMENT FROM GM STORES TO AUDIT DEPT.- (10MINUTES)
ADHERENCE TO RIGHT SPECIFICATIONS.
ADHERENCE TO RIGHT QUALITY & QUANTITY
ADHERENCE TO RIGHT QUALITY & QUANTITY
ADHERENCE TO RIGHT QUALITY & QUANTITY
AGREEMENT
NAMA CONDITION OF SERVICE
FINANCIAL REGULATION
BUDGETARY PROVISION
NAMA MANAGEMENT CIR CULAR & APPROVALS.CIVIL SERVICE RULES.
FEDERAL GOVERNMENT
MEMOS & DIRECTIVES
FOR THE PURPOSE OF SUPPORTING THE PROVISION OF SAFE AND FUNCTIONAL AIR NAVIGATIONAL SERVICES IN LINE WITH ICAO STANDARD, OTHER RECOMMENDED PRAC TICES AND INTERNALLY SET STANDARDS.
ASSURING PROMPT RECEIPT AND ISSUING OF ITEMS TO END USERS WITHOUT HINDERING OPERATIONS.
SAFE TY PURPOSE IN ACCORDANCE TO INTERNATIONAL BEST PRACTICES (ICAO STANDARD).
CUSTOMER HAS THE RIGHT TO BE HEARD
COMPLAINT(S)/ GRIEVANCE SHALL BE ADDRESSED WITHIN A MAXI MUM OF SEVENTY- TWO HOURS (72)-
IF GENUINE AND PRESCIBED DOCUMENTS ARE PROVIDED IN GOOD TIME.
ALL COMPLAINT(S) SHALL BE DIRECTED TO GENERAL MANAGER (EQUIPMENT& STORE) IF COMPLAINT
2 ISSUANCE OF ITEMS FROM STORES
ISSUANCE : OTHER
DEPARTMENTS
(B) ISSUANCE DEPARTMENTAL REQUISITIONS TO STORES.
TREATMENT OF
(B) ISSUANCE INTERNAL CUSTOMER(STAFF)CLEAR AND LUCID STORE
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REQUISITION BY THE GM (E&S)- (10MINUTES)
ALLOCATION OF ITEMS BY DGM (OPS) -(15MINUTES)
TREATMENT OF REQUISITION BY THE STORES CONCERNED (15 MINUTES)
REQUISITION
PROPER NAMING OF ITEM S FROM REQUISITIONING OFFICER
ADHERENCE TO STORE PRINCIPLE OF ITEM CLASSI FICATION
PROPER AND ADEQUATE
CNS STORE
MECHANICAL STORE
GENERAL STORE
FURNITURE STORE
INVENTORY CONTROL FOR FINAL POSTING INTO STORE LEDGERS & SYSTEMS - (30MINS)
FINAL APPROVAL FOR REL EASE AND ISSUANCE BY GM (E& S) (10MINUTES)
FINAL RELEASE OF THE ITEMS BY THE STORE CONCER NED TO THE AUTHORISED - RECIPIENT- (IHOUR)
IMPUTATION OF STOCK FOLIO AND NUMBERS
ELIMINATION OF AMBIG UITIES AND REPETITIVE REQUEST -
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3
OTHER CORRESPONDENCES
GM AUDIT
GM E&S
EXTERNAL AUDITORS
(C) OTHER CORRESPONSES MONTHLY REPORTS 2ND WEEK OF EVERY NEW MONTH.
MEMO, LETTERS , FROM MANA
GEMENT & OTHER DEPT. - (1HR)DEPENDING ON THE NATURE & THE KIND OF INFORMATION REQUIRED.
END OF THE YEAR STOCK TAKING WITH BOTH INTERNAL & EXTERNAL AUDITORS. - (1 WEEK)
(C)OTHER CORRESPONDENCES CLARITY OF MEMOS & ACCESSIBILTY TO THE INFOR MATION REQUIRED.
4.0 MECHANISM TO MONITOR PERFORMANCE Budget estimates for control in line with the budgetary provision. Activities and duties of Inventory Control Unit Activities and duties of Replenishment Unit Effective monitoring and safety of items Equitable distribution of operational materials Reconciliation of variance(s) arising from posting errors. Annual stock taking. End of the year Store report and Inventory.
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PROTOCOL DEPARTMENT1.0 INTRODUCTION
The Protocol department is designed to provide and process traveling documents for officers of the Agency nominated on official tours abroad, as well as Ministry of Aviation officials and Board Members as may be directed by the Managing Director/Chief Executive.2.0 MISSION STATEMENT
To offer a first class Protocol service in punctuality, comfort and convenience to staff of the Agency3.0 SERVICE PROVISION
DocumentsInt’l passport, Invitation letter, filled visa application form, receipt of payment of visa fees, 2 passports photos, marriage certificate, birth certificates of children, Introduction letter from NAMA, photocopy of staff I.D card
N/A Not Applicable
All visa requirements must be available.
Phone calls, SMS or email
HOD. If there is any issue we write to the embassy officially.
3 Procurement of air tickets for Local & International Trips
4.0 MECHANISM TO MONITOR PERFORMANCE i. Management decisionii. Upon information given (ODC/Vehicle are made available)iii. Providing transportation for guest(s).iv. Upon receipt of ministerial approval, Visa/ticket and boarding passes are procured.
v. Based on request to ensure valid documents are processed.
ESTATE DEPARTMENT
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1.0 INTRODUCTIONThe Estate Department is saddled with the responsibility of Technical advice, design, construction and maintenance of the Agency’s Civil/Building infrastructures.2.0 MISSION STATEMENTProvides Technical advice/detail, supervision, construction and maintenance of facilities that accommodates ATM/CNS systems in NAMA in accordance with Standard and Recommended Practices (SARPS).3.0 SERVICE PROVISION OF ESTATE DEPARTMENTS/N PRINCIPAL
The plumbing unit at receiving signals of faulty pipes or water seizure complaints, reports to site to access and seize the problems.
SERVICOM/CUSTOMER SERVICE DEPARTMENT
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1.0 INTRODUCTION
SERVICOM/Customer Service Department is responsible for the following: Formulation, implementation and review of the Agency’s Service Charter; Managing the Agency’s customer relations policy and grievance redress mechanism including providing opportunities
for customer feedback on services; Instituting appropriate market research techniques in identifying customer needs and expectations; Ensuring the promotion of quality assurance and best practices in service delivery; Coordinating meetings of stakeholders’ consultation forum on service delivery; and, Carrying out sensitization programmes on effective customer service delivery in the Agency.
2.0 MISSION
Committed to ensuring quality service delivery and providing information to our esteemed customers through rendering excellent services without compromising safety.3.0 VISIONTo be a more institutionalized customer centric Department devoid of bureaucratic delays by ensuring timeliness and competence.
NIL Through use of questionnaires,Visitation of customers,Training, workshop and seminars on aWeeklyMonthly and Quarterly
Seek feedback from customers via email,Phone call,S.M.S.
Report to GM for further Recommendation to Management
12 Document Tracking
Service Improvement Officer
24 hours Adequate Information,Provision of Document,
SERVICOM Mandate/ExecutiveOrders
Not applicable
Quality standard isDelivered on a daily basis
Seek feedback from customers via email,Phone call,S.M.S. Internal memo
Report to GM for further Action
13 Formulation Charter Desk Quarterly A right to full SERVICOM Not Regularly Email, phone Handled by the
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of service Charter
Officer
access toInformation
Mandate/ExecutiveOrders
applicable call or SMS GM
14 Service charter review
Nodal Officer Charter Desk OfficerCommittee MembersStake holdersStaff
Every two years
Timely provision of service charter by all Departments.
SERVICE Charter / Government regulations
Not applicable
Regularly Seek feedback from customers via email,Phone call,S.M.S. Internal memo
SERVICPM Charter Vetting by Min. of Aviation, SERVICOM office Presidency, Launching or Reviewed Service Charter.
15 Receiving Visitors
Complaints Desk Officer
Ensuring timely service.
Fill Visitors form. The front desk officer contacts the staff to be visited.If approved, tag is given to the visitor after signing in and tag received on signing out
SERVICOM Mandate/ExecutiveOrders
Not applicable
Visitors attended to timely void of delays
Email, SMS and phone
Handled by the GM
16 Sensitization Programs
Nodal OfficerSERVICOM Staff
Quarterly . SERVICOM Mandate
Not applicable
.
4.0 MECHANISM TO MONITOR PERFORMANCE
i. We strive for continuous improvement through effective sensitization and support for staff. Providing excellent customer service is a key measure of staff performance.
ii. We undertake regular customer surveys to ensure our continuous improvement programmes operate effectivelyiii. Produce, review charters on a two year period and monitor performance of the Agency’s Charters on a daily basis
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iv. Evolve strategies for the improvement of service delivery; provide opportunities for customer feedback on services; institute a Complaints Procedure including grievance redress mechanism by checking our complaint boxes on a daily basis
v. Disseminate best practices on service delivery through SERVICOM enlightenment and education; manage links with strategic partners and other stakeholders on service delivery
vi. Interact with customers to ensure they receive adequate service through proper feedback mechanisms, fora and questionnaires.
vii. Institute appropriate market research technique in identifying customer needs and expectations viii. Provide comprehensive and effective training policy on customer relations and related matters on bi-annual basis.ix. Verify the authenticity of outstanding debts and ensure recovery of same.x. Ensuring that the Agency’s customers receive an adequate level of service or help for all their queries and concerns.xi. Ensure the promotion of quality assurance and best practices in the Agency’s performance of its functions.xii. Monitoring staff career and appraisal system.xiii. Collate reports and end of year activities and forward to Management and SERVICOM Presidency.
PUBLIC AFFAIRS DEPARTMENT1.0 INTRODUCTION
The Public Affairs department is set up to create and sustain goodwill for the Agency by ensuring that NAMA is continuously seen in good light by people, both internal and external to the Agency.
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2.0 MISSION STATEMENT
To deploy effective public relations media in promoting the image of NAMA.
3.0 SERVICE PROVISION OF PUBLIC AFFAIRSS/N PRINCIPAL
2. Production of Airspace News magazine on a quarterly basis
Quarterly Attendance of NAMA events
NAMA act Not applicable
Aviation industry Standard
Feedback from staff
GM
3. Photo/Video Coverage of NAMA events
On written request
equipment upgrade in line with new trends
NAMA act Not Applicable
Industry standard
High standard pictures
GM
4. Provision of refreshments for all official meetings
On written request
Prompt payment
NAMA act Not applicable
In line with available funding
Staff satisfaction GM
5. Media monitoring
1 Hour Timely delivery by Vendor
NAMA act Not applicable
High standard Press cutting GM
6. Writing of feature
Quarterly Availability of material
NAMA act Not Applicable
Media industry standard
News mentions GM
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articles on quarterly basis
7. Drafting speeches as required
As occasion demands
Availability of material
NAMA act Not Applicable
Global standard Good delivery by MD/CE
GM
8. Publishing NAMA handbook on yearly basis
Annually Availability of information
NAMA act Not Applicable
In line with ISBN standard
Standard print
9. Updating NAMA subscription to publications on quarterly basis
Quarterly Prompt payment for subscription
NAMA act Not Applicable
N/A N/A GM
10. Production of graphics and artworks for advertisements quarterly or on request
Quarterly Prompt payment for adverts
NAMA act Not Applicable
N/A N/A GM
11. Production of radio/tv documentaries quarterly
Quarterly funding NAMA act Not applicable
APCON standard
Increased mileage to NAMA
GM
12. Management of NAMA conference rooms
Always open N/A NAMA act Not applicable
High standard N/A GM
13. Management of NAMA website
Daily Interdepartmental synergy
NAMA act Not applicable
High standard More visits to website
GM
4.0 MECHANISM TO MONITOR PERFORMANCE
i. To collate and disseminate accurate and up to date information on the Agency after Management’s ratification and approval.
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ii. To produce well-structured and articulated speeches on behalf of Management to suit specific occasions.iii. Provide well-researched, educative information on the Agency for reference and corporate image purposes.iv. Update information to conform to present day status of the Agency
INFORMATION COMMUNICATIONS TECHNOLOGY DEPARTMENT1.0 INTRODUCTION
The Information Communications Technology department is built and driven by information technology and computer-based systems. As part of the process of making NAMA an automated Agency, the department has developed and implemented amongst others the following:
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Metropolitan Area Network which comprises of Campus Area Network at Headquarters, Local Area Network at Murtala Muhammed International Airport (MMIA) and former Regional Office block as well as a node at Domestic terminal and TRACON site
Messaging and collaboration with intranet/corporate e-mail system. Provision of internet service and the design and construction of the Agency’s web site (www.nama.gov.ng) Continuous Capacity building programmes for all staff Provision of CNS/ATM Support Enterprise VPN Infrastructure Enterprise Resource Planning tool, that is, Microsoft Dynamics AX Unified Communication System Mobile application E-Payment Portal E-Clearance Portal, amongst others
1.0 ICT GUIDING PRINCIPLES:“The Nigerian Airspace Management Agency will use proven information technologies to deliver the best possible service to its customers and the public. Systems will be selected and deployed based on their effectiveness in improving the access to and exchange of information as well as the productivity of staff in furtherance of the Agency’s objective. Systems should be intuitive, easy to use, and integrated with other systems to eliminate duplication and redundant data entry. The Agency will commit the necessary resources to support these systems and ensure their security, reliability and accuracy. There will be appropriate backup and disaster recovery.”
2.0 VISION STATEMENTMaking Information Communication Technology wok for Air Safety
MISSION STATEMENT
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To provide leadership and guidance, service and support, education and technical expertise required to establish and maintain best in class information communications technology systems for the Agency in accordance with the vision, mission, values and goals of the Nigerian Airspace Management Agency (NAMA).”
3.0 OPERATIONAL PRINCIPLES:The ICT department operates within the framework of its vision and mission enunciated above as well as the following as contained in the ICT charter.The deployment of information communications technology: characterized by both a strong service orientation and a readiness to respond to a rapidly changing aviation environment.
Technology guiding principles Technology Goals Strategies Technology Acquisition Process ICT Knowledge transfer Organizational Support
II. Key Performance Indicators clearly stated in ICT SOP and SLA documents
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PROCUREMENT DEPARTMENT1.0 INTRODUCTION
The Procurement Department is responsible for procuring relevant goods, works and consultancy services as well as disposal of Agency’s assets using the best procurement principles as enshrined in Public Procurement Act (PPA) 2007, Procurement Regulation and Manuals.
2.0 MISSION STATEMENT
To ensure Transparency, Competitive, Reliable, Economic and Expeditious procurement process for deployment of Communication, Navigation and Surveillance facilities/equipment for the safety of Nigerian airspace.
Communication On Performance Indicators/ Outcomes Or Impacts
Monitoring Activities (How Complains/ Conflict Will Be Dealt with)
1 Budget Implementation in line with Overall Procure-ment Processes
Implementation/ Overall Supervision of Agency’s Procurement Processes and / StaffsEmail: [email protected]
The turnaround time depends on the procurement process/proceeding and procurement methods for award of Agency’s contract in compliance with public procurement Act, 2007.
Timely response to Solicitation Documents, Adverts, Standard Bidding Documents (SBD). andCompliance to Procurement Regulation Process From Both Service providers and the users department.
The Public Procure-ment Act,2007, Public Procure-ment Regulations/Manuals And compliance to relevant Federal Circulars
Fees are Charged for Standard Bidding Documents as the case may be. This Provision is contained in the PPA, 2007
Conflict/Complaints free during and after Award of Contract
Generating procurement Records, for Procurement /Budget Performance
The Procurement Records is used to monitor performance of all procurement proceedings to ensure compliance in conjunction with finance and users department.Conflict resolution is dealt with as stipulated in 2007 PPA.
2 Implemen-tation of Public Procure-ment Policies and the Public Procure-
Overall Supervision of Procurement Activities in the department and Procurement of Engineering Projects/ Services & Complying With
The turnaround time depends on the procurement process/proceeding and procurement methods for award of
Timely response to Solicitation Documents, Adverts, Standard Bidding Documents (SBD). and
The Public Procure-ment Act,2007,Public Procure-ment Regulations And
Fees are Charged for Standard Bidding Documents as the case may be. This Provision is contained in
Conflict/ Complaints free during and after Award of Contract
Generating procurement Records, for Procurement /Budget Performance
The Procurement Records is used to monitor performance of all procurement proceedings to ensure compliance in
Agency’s contract in compliance with public procurement Act, 2007.
Compliance to Procurement Regulation Process From Both Service providers and the users department.
compliance to relevant Federal Circulars
the PPA, 2007
conjunction with finance and users department.Conflict resolution is dealt with as stipulated in 2007 PPA.
Overall Supervision of PTB Procurement proceeding /process in the department and administration Email: [email protected]
The turnaround time depends on the procurement process/ proceeding and procurement methods for award of Agency’s contract in compliance with public procurement Act, 2007.
Timely response to Solicitation Documents, Adverts, Standard Bidding Documents (SBD). andCompliance to Procurement Regulation Process From Both Service providers and the users department.
The Public Procurement Act,2007, Public Procure-ment Regulations And compliance to relevant Federal Circulars
Fees are Charged for Standard Bidding Documents as the case may be. This Provision is contained in the PPA, 2007
Conflict/Complaints free during and after Award of Contract
Generating procurement Records, for Procurement /Budget Performance
The Procurement Records is used to monitor performance of all procurement proceedings to ensure compliance in conjunction with finance and users department.Conflict resolution is dealt with as stipulated in 2007 PPA.
3 Project Implemen-tation for Award of The Agency’s IGR/ Capital Project and FGN Appropria-
Overseeing users department inputs/request for the development of BOQ, BEME and Specifications for contract packaging Email: [email protected]
The turnaround time depends on the procurement process/proceeding and procurement methods for award of Agency’s contract in
Timely response to Solicitation Documents, Adverts, Standard Bidding Documents (SBD). andCompliance to
The Public Procure-ment Act,2007,Public Procure-ment Regulations And compliance to relevant
Fees are Charged for Standard Bidding Documents as the case may be. This Provision is contained in the PPA, 2007
Conflict/ Complaints free during and after Award of Contract
Generating procurement Records, for Procurement /Budget Performance
The Procurement Records is used to monitor performance of all procurement proceedings to ensure compliance in conjunction with finance and
tion compliance with public procurement Act, 2007.
Procurement Regulation Process From Both Service providers and the users department.
Federal Circulars
users department.Conflict resolution is dealt with as stipulated in 2007 PPA.
4 Project monitoring and document-tation
Processing and Conveying all Procurement proceedings to appropriate approving Authorities, Procurement Planning and Procurement Records in line with extant rules and regulations. Email: [email protected]
The turnaround time depends on the procurement process/ proceeding and procurement methods for award of Agency’s contract in compliance with public procurement Act, 2007.
Timely response to Solicitation Documents, Adverts, Standard Bidding Documents (SBD). andCompliance to Procurement Regulation Process From Both Service providers and the users department.
The Public Procure-ment Act,2007, Public Procure-ment Regulations And compliance to relevant Federal Circulars
Fees are Charged for Standard Bidding Documents as the case may be. This Provision is contained in the PPA, 2007
Conflict/ Complaints free during and after Award of Contract
Generating procurement Records, for Procurement /Budget Performance
The Procurement Records is used to monitor performance of all procurement proceedings to ensure compliance in conjunction with finance and users department.Conflict resolution is dealt with as stipulated in 2007 PPA..
5 Handling and processing of Evaluation Committees, NTB and PPC procurement progress report
The turnaround time depends on the procurement process/proceeding and procurement methods for award of Agency’s contract in compliance with public
Timely response to Solicitation Documents, Adverts, Standard Bidding Documents (SBD). andCompliance to Procurement Regulation
The Public Procure-ment Act,2007, Public Procure-ment Regulations And compliance to relevant Federal Circulars
Fees are Charged for Standard Bidding Documents as the case may be. This Provision is contained in the PPA, 2007
Conflict/ Complaints free during and after Award of Contract
Generating procurement Records, for Procurement /Budget Performance
The Procurement Records is used to monitor performance of all procurement proceedings to ensure compliance in conjunction with finance and users department.
Process From Both Service providers and the users department.
Conflict resolution is dealt with as stipulated in 2007 PPA.
6 Administration and Management of Out Station procurement, processing and making provision for processing of documents for secretariat file. Email: [email protected]
The turnaround time depends on the procurement process/ proceeding and procurement methods for award of Agency’s contract in compliance with public procurement Act, 2007.
Timely response to Solicitation Documents, Adverts, Standard Bidding Documents (SBD). andCompliance to Procurement Regulation Process From Both Service providers and the users department.
The Public Procurement Act,2007, Public Procure-ment Regulations And compliance to relevant Federal Circulars
Fees are Charged for Standard Bidding Documents as the case may be. This Provision is contained in the PPA, 2007
Conflict/ Complaints free during and after Award of Contract
Generating procurement Records, for Procurement /Budget Performance
The Procurement Records is used to monitor performance of all procurement proceedings to ensure compliance in conjunction with finance and users department.Conflict resolution is dealt with as stipulated in 2007 PPA.
7 Processing and monitoring of e-procurement activities ICT Management, handling of requisitions and Collation of all procurement proceedings/ DocumentationEmail: [email protected]
The turnaround time depends on the procurement process/ proceeding and procurement methods for award of Agency’s contract in compliance with public procurement Act, 2007.
Timely response to Solicitation Documents, Adverts, Standard Bidding Documents (SBD). andCompliance to Procurement Regulation Process From Both Service
The Public Procure-ment Act,2007, Public Procure-ment Regulations And compliance to relevant Federal Circulars
Fees are Charged for Standard Bidding Documents as the case may be. This Provision is contained in the PPA, 2007
Conflict/ Complaints free during and after Award of Contract
Generating procurement Records, for Procurement /Budget Performance
The Procurement Records is used to monitor performance of all procurement proceedings to ensure compliance in conjunction with finance and users department.Conflict resolution is
8 Handling of EOI and Prequalification Documents, processing of Procurement Record details and evaluation report among other responsibility in the GM Procurement office.
The turnaround time depends on the procurement process/proceeding and procurement methods for award of Agency’s contract in compliance with public procurement Act, 2007.
Timely response to Solicitation Documents, Adverts, Standard Bidding Documents (SBD). andCompliance to Procurement Regulation Process From Both Service providers and the users department.
The Public Procure-ment Act,2007 ,Public Procure-ment Regulations And compliance to relevant Federal Circulars
Fees are Charged for Standard Bidding Documents as the case may be. This Provision is contained in the PPA, 2007
Conflict/ Complaints free during and after Award of Contract
Generating procurement Records, for Procurement /Budget Performance
The Procurement Records is used to monitor performance of all procurement proceedings to ensure compliance in conjunction with finance and users department.Conflict resolution is dealt with as stipulated in 2007 PPA.
MECHANISM TO MONITOR PERFORMANCE
There is price monitoring/intelligent committee to ensure that the Agency’s procurement has value for money
Establishment of a system to continuously monitor all procurement and financial information related to procurement implementation
Provision of feedback mechanism for all procurement proceedings.
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HUMAN RESOURCES DEPARTMENT1.0 INTRODUCTION
The Human Resources Department handles all matters relating to human resources and staff welfare which includes planning the Agency’s Human resource; Sourcing, Recruitment and Selection; Human Resource capacity building/evaluation; Salary Administration; Pension Administration; Motivation; Job enrichment, compensation and allowances. Evolving safety procedures and its implementation as well as managing the welfare requirements of the workers thereby maintaining a harmonious worker/management relationship
2.0 MISSION STATEMENT
To provide strategic Human Resources Services in Sourcing, Recruiting, Selecting, Training, Administration, Staff Welfare Services, Supporting and evaluating the required Personnel of NAMA.
Timely receipt of applications for upgrading and conversion, approvals from approving authorities and committee
Conditions of Service, Public Service Rules, Schemes of Service
Not applicable
Advice Mgt to enable it take informed decisions on Upgrading & Conversion of staff to enhance their career in service.
Dependent on policy on recruitment, appointments and extant guide on Upgrading/ conversion of staff.
(i) Applications are received from staff.(ii)Staff files are requested from the Registry unit.(iii) Applications are treated as soon as files are made available by recommendations based on Scheme of Service through a memo for Management approval. Complaints are treated minimum of 48 hrs.
2 Appointments/ Staff Transfers
DGM (Personnel)
7 days and maximum of 14 days
Timely release of approvals, computations of staff transfer, etc.
Conditions of Service, Public Service Rules, Schemes of Service
Not applicable
Execute Mgt’s decision on staff appointment, movement and ensure the transferred staff are adequately compensated in line with the agency’s conditions of service.
Memos based on Management’s decision and policy.
(i)Complaints from staff are resolved immediately the files are available from the Registry. (ii)For any complaint that comes in, submission are forwarded for Management’s approval and immediately Management approved it, response are also forwarded to the staff concerned.
3 Shortlist eligible staff and conduct promotion exercise.
DGM (Personnel)
Annually Submit APER forms, write promotion and attend interview
Conditions of Service, Public Service Rules, Schemes of Service
Not applicable
Circulars, Memos based on Management decision and policy.
Utilization of approved promotion criteria.
4 Offer/Renewable of
DGM (Personnel)
14 days Submission of application
Conditions of Service, Public
Not applicable
Management decision and
Records of supervision/SERVICOM
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contract appointments
and relevant documents in accordance with PSR & COS.
Service Rules, Schemes of Service
policy Survey
RECORDS & REGISTRY
1 Documentation and update of Staff Records
Records and Registry /DGM (R/R)
3 days Update of Staff Records/ Input from appropriate Department
Public Service Rule (PSR), Conditions of Service (COS), Scheme of Service (SOS), Administrative Manual, Extant Govt. Circulars
Not Applicable
Ensure up-to-date employee records
Number of Complaints
Records of supervision/SERVICOM Survey
2 Nominal Roll Management & update.
Records and Registry /DGM (R/R)
Monthly Make observations if necessary
Conditions of Service, Public Service Rules, Schemes of Service
Not Applicable
Ensure up-to-date employee records
Email updated data to the HOD
System Audit and monitoring
3 Management of Staff Files
Records and Registry/DGM (R/R)
14 days Public Service Rule (PSR), Conditions of Service (COS), Scheme of Service (SOS), Administrative Manual, Extant Govt. Circulars
Not Applicable
Ensure protection of information data base for Management decisions
Give feedback at meetings
Records of supervision/SERVICOM Survey\
SALARY ADMINISTRATION
1 Preparation of Staff Salaries and Allowances
Salary Variation/ Administration /DGM (SA)
Monthly Timely Preparation of Salary Input/ Proper
Public Service Rule (PSR), Conditions of Service (COS),
Not Applicable
Timely Payment of Staff Salary and Allowance.
Phones Records of supervision/SERVICOM Survey
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Authorization Scheme of Service (SOS), Approved Salary Structure
INDUSTRIAL RELATIONS
1 Interface with Unions & Professional Associations
2 Weeks Pension Reform Act 2014 NAMA condition of service, Public Service rules and Extant circulars.
Not applicable
Ensure all pension matters and issues are addressed as timely as possible.
Memo, notification letters
The DGM calls for meeting where issues complaints are discussed and resolution is made.
2 Receives letter of notification of retirement by retirement officer, compilation of officers due for retirement. Reviews and check all computations, e.g. Pension and Death Benefits before it is forwarded to GMHR for endorsement to Management
3 days Submission of application letter, admission letter, transcript and certificates.
NAMA Conditions of Service, Public Service Rules and NAMA Act
Not Applicable
Prompt and timely process of staff development within 3 days.
Email, letters of notification
Number of approval granted to staff. Notification of completion of studies by staff. Transcripts forwarded from institutions. Unit reports, supervision of incoming/outgoing registers. Interface with statutory bodies on study related matters. Phone calls, emails, follow-ups
9 Processing of education grant for acquisition of Masters degrees, HND, OND & NCE.
NAMA Conditions of Service, Public Service Rules and NAMA Act
Not Applicable
Prompt and timely process of grant within 2 days.
Email, letters of notification
Register log of application received from staff. Ensuring that the course of study has Management’s approval and transcript received. Liaise with audit & Finance Dept to ensure prompt payment.
10 Processing of bond agreement for staff on full-Time study
Notification of Admission, Request for Education Grant, Submission of Certificate, Application for Study./48hrs except the file is not found immediately in the registry.
Administer letter for verification, seek for Management’s approval, and communicate to the officer of the approval, submission of first semester result that qualifies the officer for the education grant.
NAMA Conditions of Service, Public Service Rule.
Not Applicable
Part – time study, First Semester result, seek for course that is not readily available for study leave
Official letter, education grant through memo of approval.
The HOD communicates the officer with reason of disqualification
Not Applicable Referral From AVMC/Management Approval
Memo, Phone No/Email
Request is sent to AVMC for Professional Advice/Evaluation and recommendation for Management Approval. Delay arises from noncompliance with rules guiding refund and letters are written to the affected officers
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regarding that. When the issue is resolved application is forwarded for Management approval within 2dyas
02 NHF
Warm Clothing
Professional Allowance
Processing Cards For Retired Staff/Two Days.
Two Days
Two Days
Must Be A Retired Staff Of NAMA
Approval Must Be Given To A Staff For Foreign Trip From The Ministry Every 3years.
COS/PRS
COS
Not Applicable
Not Applicable
Updating And Processing Of Payment On Retirement.
Processing For Payment
Memo/ Email
Memo
Retired staff are required to fill the necessary forms for the refund of their contributions and forward for onward process and payment at the Federal Mortgage Bank of Nigeria. Any complaint are referred back to NHFWithin 24hours
Request for Warm clothing allowance is paid to staff sent on approved training abroad with temperate climate and is paid once in 3 years. Complaint arising from delay is
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Non-Operational Staff
NAMA Policy Not Applicable Processing For Payment Memo
resolved by asking the officer to forward necessary document needed to process the request within 24hours
Professional allowance is paid to staff that are awarded certificate from various professional bodies viz; CIPM, NIM, ICAN ANAN NIMN ETC in line with NAMA COS/Policy
Processing For Management Approval
PROCESSING FOR MANAGEMENT APPROVAL
03 Housing En- On Request . N/A Referral From Memo, Processing of
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Bloc ,Car Refurbishing And Motorcycle Loan
And Timely Response Within 24hours For Individual Request And One Week For Collation Of Group Request
Must Be A Staff Of NAMA
COS/PRS AVMC/Management Approval
Phone/ Email
these allowance is done monthly, based on the date of application in view of the numbers of request and considering the amount allocated for each month. Only staff who have spent 5years in the service of the agency are eligible FOR Management consideration and approval
04PALLIATIVERATING ALLOWANCE
INDUCEMENT SHIFT DUTY
ON REQUEST /TWO DAYS
MUST BE A STAFF OF NAMA
COS Not applicable a. AIRPORT IN NORTH EAST THAT ARE AFFECTED BY BOKO HARAM /INSURGENCY
b. RATING IN LINE WITH NCAA/ICAO REGULATION AND STANDARD
c.ENDORSEMENT
MEMO/ EMAIL
These allowance are paid to staff as stipulated in the COSCompliant which arises from non-payment of arrears are resolved sighting management new policy that all application on allowances are to be
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PROCESSING OF REQUEST/MANAGEMENT APPROVAL
processed based on the date of application and without any recourse to arrears.
05 Bank Loan On Request /Two Days
Must Be A Staff Of NAMA
NAMA Policy Not applicable Forms To Staff/Management For Approval
Memo/ Email
Bank Loan Is Granted Only To Staff Who Are Not Indebted And Are Eligible. The Application Is Sent To Management For Consideration and Approval. After vetting and evaluation
06 Allocation Of Official Quarters /Restoration Of Housing Allowance
On Request/Two Days
A Staff Must Be Quartered or must have applied for Quarters accommodation and Mgt approval granted.
COS Not applicable Application/ Processing For Approval
Memo, Phone/ Email
For staff who are allocated official quarter a percentage of their housing allowance is deducted monthly while for those Staff Who Vacated The Official Quarters, their housing allowance are restored. Where complaint arises as a result of
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continued deduction of a staff housing allowance when he/she is no longer quartered, a memo for refund of the deducted months in arrears will be forwarded to Management for approval within 24 hours.
07 LEAVE
MATTERSON REQUEST/24HOURS.
MUST BE A NAMA STAFF
COS Not applicable COLLATED AT THE HQ/ MANAGEMENT APPROVAL
Processing/ Management Approval for Payment Of Leave Grant On Monthly Basis.
08 Bereavement Assistance
On Request24hours
Must Be A Staff Of NAMA
COS Not applicable Application/ Death Certificate
Memo, Phone/Email
Bereavement Assistance Is Paid to Staff Who Losses Spouses, Father/MotherThese Request Can Only Be Granted When The Necessary Document Are Attached. Staff
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Burial Assistance
On Request24hours
Must Be A Staff Of NAMA COS Not Applicable
Notification Of Death
Memo, Phone/Email
Requesting For Bereavement Assistance After 2 Months Of The Incident Shall Not Be ConsideredAs Stipulated In NAMA COS.
Burial Assistance is Paid To The Next-Of Kin Of The Deceased Staff To Assist The Family For Burial Rite Including Transportation of The Corpse To The Place Of Final Rest. This Gesture is Part Of Management Contribution Towards The Burial Of The Demise Officer As Stipulated In The Agency’s COS /PSR
4.0 MECHANISM TO MONITOR PERFORMANCE
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i. Criteria for promotion are based on vacancy, merit, performance, relevant qualifications and the provision of NAMA’s Scheme of service on career progression.
ii. Disciplinary procedures are initiated on the grounds of reported misconduct or an employee’s general incompetence or inefficiency. The Agency have senior and junior staff committees that review disciplinary cases in accordance with NAMA condition of service.
iii. Coordinate & Conduct In-service training, every year.iv. Maintain excellent relationship with all the trade unions representing the workers. Union and Management meet
frequently as a means of avoiding/resolving industrial dispute.v. Undertake daily/weekly/monthly dissemination of information through internal memos, circulars, the in-house journal,
Airspace News and through routine meetings with Unit Heads.
ADMINISTRATION DEPARTMENT1.0 INTRODUCTION
The Admin Department is saddled with the responsibility of coordinating security activities of man and material in NAMA and keeping the corporate environment clean and habitable for staff.
2.0 MISSION STATEMENT
The Admin Department is committed to effective, efficient affordable, safe and economic safety of Agency’s CNS (Communication Navigation Surveillance) Equipment as well as ensures a healthy, clean and secured office environment for the staff to perform their duties.
3.0 SERVICE PROVISION OF ADMIN DEPARTMENTS/N PRINCIPAL
To meet up best practice in our security architecture in line with industry/ICAO standard.
Security patrol vehicle
Periodically Nil To ease transportation duty ad-hoc visit and supervision of security bits
Solid Waste Management and Refuse Disposal
Monthly Not applicable
Highest standard
Securing a healthy environment free of filth and epidemics
Fumigation and De-ratting of Offices and Management Residential Quarters.
Quarterly Nil In line with contractual agreement
working and safe free of rats, insect and dangerous reptiles
Office Allocation 1-day To create a conducive work spaces for all staff.
Office Cleaning, Environmental Upkeep
Admin Dept 2-hour, daily
For CENTREX in line with contractual agreement
Not applicable
To ensure that all offices, conveniences, and the Agency premises are tidy in order to have a healthy
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environment.
Coordination of Reception-Lounge
2-hours Highest standard
Control the influx of visitors.
Effective supervision and control of human traffic into the premises Reduces loitering and prevent unwanted visitors during office hours.
Vehicular Control and Car-Park Manage-ment
Routinely Ensuring effective vehicular movement and utilization of parking space in conformity with the master plan.
Preparation of Reports and Monthly Bills of Temporary/Hired Cleaning Personnel
1-day Nil Not applicable
Highest standard
Better Service Delivery.
Avoiding compromise of any kind
Cleaners Duty Roster
Weekly Fixing cleaners for shift duties
Water supply Periodically Ensuring supply of water
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Cleaning of surroundings, weeding and trimming of flowers
Daily Nil Highest standard
Ensuring clean and healthy environment.
Fire Prevention and Safety
Daily Safety consciousness
Nil Not applicable
Ensuring that all fire alarms and fire prevention equipment are in good working condition.
Safety of Personnel and Equipment.
Access-Control at the Airport Toll-Gate
Annually Obligation Nil Access Permit of the Toll-Gate
4.0 MECHANISM TO MONITOR PERFORMANCE
• All Admin staff must work towards achieving the goals and the objectives of the department and the overall set goals and objectives of the Agency in general.
• They must be firm and fair to all.
• They must put on positive attitude, develop good interpersonal relationship and exploit effective communication with colleagues and superiors to help the job.
• Above all, staff must be alert to their job.
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FINANCE AND ACCOUNTS DIRECTORATE1.0 INTRODUCTION
The Finance Department transcends payments of funds to staff and creditors. It consists of Budget and Vote Control, Treasury, Staff Salary, Computer Salary, Staff Accounts units, Debtors, Insurance, Fixed Assets Management and Stores Management units.
2.0 MISSION STATEMENT
To ensure prudent management of NAMA’s financial resources in the process of providing safe and functional air navigation services in line with ICAO and other international standards.
Daily Monthly. Quarterly and yearly as the case may be.
RELEVANT AND AUTHENTIC TRANSACTION DOCUMENTS AND PROPER AUTHORITY
CONSTITUTION OF THE FEDERAL REPUBLIC OF NIG., FINANCIAL REGULATIONS. ACCOUNTING STANDARDS, (eg IPSAS), PROCUREMENT ACT, APPROPRIATION ACT, AND OTHER RELEVANT AND FINANCIAL CONTROL AND MGT. ACTS
Not Applicable
Production of Financial statement and information that reflect a true and fair view of the Financial position and performance of the Agency in line with global best practices
Accuracy of reporting /processing.Timeliness of reporting/processing.Non adverse reports by Auditors and consultant.Reduction of queries and observation by Auditors and consultants.
All complaints/ grievances shall be addressed within a maximum of seventy two (72) hours if genuine and prescribed documents are provided in good time.complaints can be lodged in person, in writing or through email
2 Coordination of the activities of Accounts department to ensure timely preparation and production of periodic financial reports for management decision making to meet statutory requirements.
Daily, Monthly. Quarterly and yearly as the case may be.
RELEVANT AND AUTHENTIC TRANSACTION DOCUMENTS AND PROPER AUTHORITY
CONSTITUTION OF THE FEDERAL REPUBLIC OF NIG., FINANCIAL REGULATIONS. ACCOUNTING STANDARDS, (eg IPSAS), PROCUREMENT ACT, APPROPRIATION ACT, AND OTHER RELEVANT AND FINANCIAL CONTROL AND MGT. ACTS
Not applicable
Production of Financial statement and information that reflect a true and fair view of the Financial position and performance of the Agency in line with global best practices
Accuracy of reporting /processing.Timeliness of reporting/processing.Non adverse reports by Auditors and consultant.Reduction of queries and observation by Auditors and consultants.
All complains/ grievances shall be addressed within a maximum of seventy two (72) hours if genuine and prescribed documents are provided in good time. Complaints can be lodged in person, in writing or through email.
budget, staff account, salaries/pension units to ensure that financial processes are in line with best practices
a.gov.ng Quarterly and yearly as the case may be.
AUTHENTIC TRANSACTION DOCUMENTS AND PROPER AUTHORITY
REPUBLIC OF NIG., FINANCIAL REGULATIONS. ACCOUNTING STANDARDS, (eg IPSAS), PROCUREMENT ACT, APPROPRIATION ACT, AND OTHER RELEVANT AND FINANCIAL CONTROL AND MGT. ACTS
statement and information that reflect a true and fair view of the Financial position and performance of the Agency in line with global best practices
/processing.Timeliness of reporting/processing.Non adverse reports by Auditors and consultant.Reduction of queries and observation by Auditors and consultants.
shall be addressed within a maximum of seventy two (72) hours if genuine and prescribed documents are provided in good time. Complaints can be lodged in person, in writing or through email.
4 Coordination of the activities of Final accounts, management information Reporting and stores Accounts units to ensure that all relevant reports are produced accurately and timely as well as ensuring that the statutory financial audit of the Agency is carried out within required period.
Daily, Monthly. Quarterly and yearly as the case may be.
TIMELY INPUTS FROM THE VARIOUS UNITS AND BRANCHES;
CONSTITUTION OF THE FEDERAL REPUBLIC OF NIG., FINANCIAL REGULATIONS. ACCOUNTING STANDARDS, (eg IPSAS), PROCUREMENT ACT, APPROPRIATION ACT, AND OTHER RELEVANT AND FINANCIAL CONTROL AND MGT. ACTS
Not applicable
Production of Financial statement and information that reflect a true and fair view of the Financial position and performance of the Agency in line with global best practices
Accuracy of reporting /processing.Timeliness of reporting/processing.Non adverse reports by Auditors and consultant.Reduction of queries and observation by Auditors and consultants.
All complains/ grievances shall be addressed within a maximum of seventy two (72) hours if genuine and prescribed documents are provided in good time. Complaints can be lodged in person, in writing or through email.
5 Coordination of the activities of treasury, cash
office, Reconciliation and forex units to ensure a seamless payment system, sound financial planning architecture and reporting.
yearly as the case may be.
TRANSACTION DOCUMENTS AND PROPER AUTHORITY
NIG., FINANCIAL REGULATIONS. ACCOUNTING STANDARDS, (eg IPSAS), PROCUREMENT ACT, APPROPRIATION ACT, AND OTHER RELEVANT AND FINANCIAL CONTROL AND MGT. ACTS
information that reflect a true and fair view of the Financial position and performance of the Agency in line with global best practices
Timeliness of reporting/processing.Non adverse reports by Auditors and consultant.Reduction of queries and observation by Auditors and consultants.
addressed within a maximum of seventy two (72) hours if genuine and prescribed documents are provided in good time.complaints can be lodged in person, in writing or through email.
6 Coordination of the activities of Receivable and insurance units to ensure maintenance, update and reconciliation of debtors records
DGM CREDIT CONTROL
Daily, Monthly. Quarterly and yearly as the case may be.
RELEVANT AND AUTHENTIC TRANSACTION DOCUMENTS AND PROPER AUTHORITY
CONSTITUTION OF THE FEDERAL REPUBLIC OF NIG., FINANCIAL REGULATIONS. ACCOUNTING STANDARDS, (eg IPSAS),PROCUREMENT ACT, APPROPRIATION ACT, AND OTHER RELEVANT AND FINANCIAL CONTROL AND MGT. ACTS
Not applicable
Production of Financial statement and information that reflect a true and fair view of the Financial position and performance of the Agency in line with global best practices
Accuracy of reporting /processing.Timeliness of reporting/processing.Non adverse reports by Auditors and consultant.Reduction of queries and observation by Auditors and consultants.
All complains/ grievances shall be addressed within a maximum of seventy two (72) hours if genuine and prescribed documents are provided in good time. Complaints can be lodged in person, in writing or through email.
7 Coordination of the activities of payable and fixed Assets unit to ensure maintenance and update of
DGM PAYABLE
gmfinancenama.gov.ng
Daily, Monthly. Quarterly and yearly as the case may be.
CONSTITUTION OF THE FEDERAL REPUBLIC OF NIG., FINANCIAL REGULATIONS. ACCOUNTING STANDARDS, (eg
Production of Financial statement and information that reflect a true and fair view of the Financial
Accuracy of reporting /processing.Timeliness of reporting/processing.Non adverse
All complaints/ grievances shall be addressed within a maximum of seventy two
creditors, other third party and Fixed assets records
IPSAS), PROCUREMENT ACT, APPROPRIATION ACT, AND OTHER RELEVANT AND FINANCIAL CONTROL AND MGT. ACTS
position and performance of the Agency in line with global best practices
reports by Auditors and consultant.Reduction of queries and observation by Auditors and consultants.
(72) hours if genuine and prescribed documents are provided in good time. Complaints can be lodged in person, in writing or through email.
8 Monthly reconciliation of all the Agency’s bank accounts with respective banks to make sure statements are in agreement with NAMA cashbooks.
HEAD, RECONCILIATION UNIT
Monthly. Quarterly and yearly as the case may be.
Monthly Reconciliation of Treasury Single Account (TSA) and Capital Bank Account With Central Bank of Nigeria (CBN).
Timely input from the Cash and Expenditures Unit as it relates to the Cash book and the Bank Statement from Central Bank of Nigeria (CBN).
CONSTITUTION OF THE FEDERAL REPUBLIC OF NIG., FINANCIAL REGULATIONS. ACCOUNTING STANDARDS, (eg IPSAS), PROCUREMENT ACT, APPROPRIATION ACT, AND OTHER RELEVANT AND FINANCIAL CONTROL AND MGT. ACTS
Not Applicable.
Financial Statement that reflect the correct Bank reconciliation Reporting.
Accuracy of reporting /processing.Timeliness of reporting/processing.Non adverse reports by Auditors and consultant.Reduction of queries and observation by Auditors and consultants.
All complains/ grievances shall be addressed within a maximum of seventy two (72) hours if genuine and prescribed documents are provided in good time. Complaints can be lodged in person, in writing or through email.
9 Preparing Treasury performance reports and cash flow projection for management information
TREASURY MGT. UNIT
Monthly. Quarterly and yearly as the case may be.
Not applicable
Production of Financial statement and information that reflect a true and fair view of the Financial position and performance of the Agency in line with global
All complaints/ grievances shall be addressed within a maximum of seventy two (72) hours if genuine and prescribed documents
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best practices are provided in good time. Complaints can be lodged in person, in writing or through email.
10 Maintenance , update and reconciliation of debtors’ or Receivable records
HEAD, CREDIT CONTROL/RECEIVABLE UNIT.
Daily Monthly. Quarterly and yearly as the case may be.
TIMELY INPUTS FROM THE VARIOUS UNITS AND BRANCHES;
CONSTITUTION OF THE FEDERAL REPUBLIC OF NIG., FINANCIAL REGULATIONS. ACCOUNTING STANDARDS, (eg IPSAS), PROCUREMENT ACT, APPROPRIATION ACT, AND OTHER RELEVANT AND FINANCIAL CONTROL AND MGT. ACTS
Not applicable
Production of Financial statement and information that reflect a true and fair view of the Financial position and performance of the Agency in line with global best practices
Accuracy of reporting /processing.Timeliness of reporting/processing.Non adverse reports by Auditors and consultant.Reduction of queries and observation by Auditors and consultants.
All complaints/ grievances shall be addressed within a maximum of seventy two (72) hours if genuine and prescribed documents are provided in good time. Complaints can be lodged in person, in writing or through email.
11 Ensuring the maintenance of third party/contract-ors’ records and payment of bills through the preparation of payment vouchers
HEAD, PAYABLE UNIT
Daily Monthly. Quarterly and yearly as the case may be.
RELEVANT AND AUTHENTIC TRANSACTION DOCUMENTS AND PROPER AUTHORITY
CONSTITUTION OF THE FEDERAL REPUBLIC OF NIG., FINANCIAL REGULATIONS. ACCOUNTING STANDARDS, (eg IPSAS), PROCUREMENT ACT, APPROPRIATION ACT, AND OTHER RELEVANT AND FINANCIAL CONTROL AND
Not applicable
Production of Financial statement and information that reflect a true and fair view of the Financial position and performance of the Agency in line with global best practices
Accuracy of reporting /processing.Timeliness of reporting/processing.Non adverse reports by Auditors and consultant.Reduction of queries and observation by Auditors and consultants.
All complaints/ grievances shall be addressed within a maximum of seventy two (72) hours if genuine and prescribed documents are provided in good time.Complaints can be lodged
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MGT. ACTS in person, in writing or through email.
12 Preparation of staff related payment vouchers, last pay certificate (LPC) and ensuring retirement of cash advances
HEAD, STAFF ACCOUNTS UNIT
Daily Monthly. Quarterly and yearly as the case may be.
RELEVANT AND AUTHENTIC TRANSACTION DOCUMENTS AND PROPER AUTHORITY
CONSTITUTION OF THE FEDERAL REPUBLIC OF NIG., FINANCIAL REGULATIONS. ACCOUNTING STANDARDS, (eg IPSAS), PROCUREMENT ACT, APPROPRIATION ACT, AND OTHER RELEVANT AND FINANCIAL CONTROL AND MGT. ACTS
Not applicable
Production of Financial statement and information that reflect a true and fair view of the Financial position and performance of the Agency in line with global best practices
Accuracy of reporting /processing.Timeliness of reporting/processing.Non adverse reports by Auditors and consultant.Reduction of queries and observation by Auditors and consultants.
All complaints/ grievances shall be addressed within a maximum of seventy two (72) hours if genuine and prescribed documents are provided in good time. Complaints can be lodged in person, in writing or through email.
13 Preparation and Processing of the Agency’s staff monthly salaries and pension
HEAD,SALARY AND PENSION
ENSURES TIMELY AND ACCURATE PROCESSING OF PAYROLL AND PENSIONS LATEST 23RD OF EVERY MONTH.
MONTHLY UPDATE OF STAFF LOAN
MONTHLY UPDATE OF TAX AND PFA SCHEDULE/SU
TIMELY INPUT FROM HR, AUDIT, STATION ACCOUNTANT, CO-OPERATIVES AND A SERVICABLE INTERNENT.
CONSTITUTION OF THE FEDERAL REPUBLIC OF NIG., FINANCIAL REGULATIONS. ACCOUNTING STANDARDS, (eg IPSAS), PROCUREMENT ACT, APPROPRIATION ACT, AND OTHER RELEVANT AND FINANCIAL CONTROL AND MGT. ACTS
Not applicable
FINANCIAL STATEMENT REFLECT THE ACCURATE STAFF LOAN BALANCE.
AVOIDANCE OF GHOST WORKERS
STRICT COMPLIANCE WITH PRA ON PENSION DEDUCTIONS
Accuracy of reporting /processing.Timeliness of reporting/processing.Non adverse reports by Auditors and consultant.Reduction of queries and observation by Auditors and consultants.
All complaints/ grievances shall be addressed within a maximum of seventy two (72) hours if genuine and prescribed documents are provided in good time. Complaints can be lodged in person, in writing or through email.
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BMISSION TO THE VARIOUS PFA.
14 Processing of payments to outstations and checking of financial reports therefrom
HEAD,BRANCH UNIT
Monthly. Quarterly and yearly as the case may be.
RELEVANT AND AUTHENTIC TRANSACTION DOCUMENTS AND PROPER AUTHORITY
CONSTITUTION OF THE FEDERAL REPUBLIC OF NIG., FINANCIAL REGULATIONS. ACCOUNTING STANDARDS, (eg IPSAS), PROCUREMENT ACT, APPROPRIATION ACT, AND OTHER RELEVANT AND FINANCIAL CONTROL AND MGT. ACTS
Not applicable
Production of Financial statement and information that reflect a true and fair view of the Financial position and performance of the Agency in line with global best practices
Accuracy of reporting /processing.Timeliness of reporting/processing.Non adverse reports by Auditors and consultant.Reduction of queries and observation by Auditors and consultants.
All complaints/ grievances shall be addressed within a maximum of seventy two (72) hours if genuine and prescribed documents are provided in good time.Complaints can be lodged in person, in writing or through email.
15 Preparation of monthly financial report on internally generated revenue(IGR),actual personnel cost, overhead and capital cost and ensuring submission to Federal ministry of Aviation
HEAD,MGT. INFORMATION REPORTING UNIT
Monthly. Quarterly and yearly as the case may be.
TIMELY INPUTS FROM THE VARIOUS UNITS AND BRANCHES;
CONSTITUTION OF THE FEDERAL REPUBLIC OF NIG., FINANCIAL REGULATIONS. ACCOUNTING STANDARDS, (eg IPSAS), PROCUREMENT ACT, APPROPRIATION ACT, AND OTHER RELEVANT AND FINANCIAL CONTROL AND MGT. ACTS
Not applicable
Production of Financial statement and information that reflect a true and fair view of the Financial position and performance of the Agency in line with global best practices
Accuracy of reporting /processing.Timeliness of reporting/processing.Non adverse reports by Auditors and consultant.Reduction of queries and observation by Auditors and consultants.
All complaints/ grievances shall be addressed within a maximum of seventy two (72) hours if genuine and prescribed documents are provided in good time.Complaints can be lodged in person, in writing or through email.
16 Preparation of HEAD, FINAL Monthly. TIMELY CONSTITUTION Not Production of Accuracy of All complains/
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the Agency’s Auditable management accounts /Financial statement and required financial information for decision making.
ACCOUNTS UNIT Quarterly and yearly as the case may be.
INPUTS FROM THE VARIOUS UNITS AND BRANCHES;
OF THE FEDERAL REPUBLIC OF NIG., FINANCIAL REGULATIONS. ACCOUNTING STANDARDS, (eg IPSAS), PROCUREMENT ACT, APPROPRIATION ACT, AND OTHER RELEVANT AND FINANCIAL CONTROL AND MGT. ACTS
applicable Financial statement and information that reflect a true and fair view of the Financial position and performance of the Agency in line with global best practices
reporting /processing.Timeliness of reporting/processing.Non adverse reports by Auditors and consultant.Reduction of queries and observation by Auditors and consultants.
grievances shall be addressed within a maximum of seventy two (72) hours if genuine and prescribed documents are provided in good time.complains can be lodged in person, in writing or through email.
17 Maintenance, update and reconciliation of stores’ records to ensure that the total quantity and value in monetary terms are ascertained at any given time.
HEAD, STORES ACCOUNT UNIT
Daily Monthly. Quarterly and yearly as the case may be.
TRANSACTION SOURCE DOCUMENTS FROM OTHERS UNITS AND STORE AND EQUIPMENT MGT. DEPT.
CONSTITUTION OF THE FEDERAL REPUBLIC OF NIG., FINANCIAL REGULATIONS. ACCOUNTING STANDARDS, (eg IPSAS), PROCUREMENT ACT, APPROPRIATION ACT, AND OTHER RELEVANT AND FINANCIAL CONTROL AND MGT. ACTS
Not applicable
FINANCIAL STATEMENT REFLECT THE CORRECT INVENTORY VALUE,
Accuracy of reporting /processing.Timeliness of reporting/processing.Non adverse reports by Auditors and consultant.Reduction of queries and observation by Auditors and consultants.
All complaints/ grievances shall be addressed within a maximum of seventy two (72) hours if genuine and prescribed documents are provided in good time. Complaints can be lodged in person, in writing or through email.
18 Maintenance , update of Non- current Asset records, as well as monitoring of
HEAD,NON-CURRENT ASSETS UNIT
Daily Monthly. Quarterly and yearly as the case may be.
TRANSACTION SOURCE DOCUMENTS FROM OTHERS UNITS, STORE
CONSTITUTION OF THE FEDERAL REPUBLIC OF NIG., FINANCIAL REGULATIONS.
Not applicable
Production of Financial statement and information that reflect a true
Accuracy of reporting /processing.Timeliness of reporting/process
All complaints/ grievances shall be addressed within a
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the acquisition, movement and disposal of the Agency’s Assets
AND EQUIPMENT MGT. DEPT. AND PROCUREMENT DEPT.
ACCOUNTING STANDARDS, (eg IPSAS), PROCUREMENT ACT, APPROPRIATION ACT, AND OTHER RELEVANT AND FINANCIAL CONTROL AND MGT. ACTS
and fair view of the Financial position and performance of the Agency in line with global best practices
ing.Non adverse reports by Auditors and consultant.Reduction of queries and observation by Auditors and consultants.
maximum of seventy two (72) hours if genuine and prescribed documents are provided in good time.Complaints can be lodged in person, in writing or through email.
19 Collection of all Revenues due to the Agency, prompt payment of staff claims/salaries/third parties and safe keep of security documents
HEAD,CASH OFFICE
Daily Monthly. Quarterly and yearly as the case may be.
RELEVANT AND AUTHENTIC TRANSACTION DOCUMENTS AND PROPER AUTHORITY
CONSTITUTION OF THE FEDERAL REPUBLIC OF NIG., FINANCIAL REGULATIONS. ACCOUNTING STANDARDS, (eg IPSAS), PROCUREMENT ACT, APPROPRIATION ACT, AND OTHER RELEVANT AND FINANCIAL CONTROL AND MGT. ACTS
Not applicable
Production of Financial statement and information that reflect a true and fair view of the Financial position and performance of the Agency in line with global best practices
Accuracy of reporting /processing.Timeliness of reporting/processing.Non adverse reports by Auditors and consultant.Reduction of queries and observation by Auditors and consultants.
All complaints/ grievances shall be addressed within a maximum of seventy two (72) hours if genuine and prescribed documents are provided in good time.Complaints can be lodged in person, in writing or through email.
20 Preparation of monthly salary and preparation of tax report for management decision making
HEAD,COMPUTER SALARY AND PENSION
Monthly. Quarterly and yearly as the case may be.
RELEVANT AND AUTHENTIC TRANSACTION DOCUMENTS AND PROPER AUTHORITY
CONSTITUTION OF THE FEDERAL REPUBLIC OF NIG., FINANCIAL REGULATIONS. ACCOUNTING STANDARDS, (eg IPSAS), PROCUREMENT
Not applicable
Production of Financial statement and information that reflect a true and fair view of the Financial position and performance of
Accuracy of reporting /processing.Timeliness of reporting/processing.Non adverse reports by Auditors and
All complaints/ grievances shall be addressed within a maximum of seventy two (72) hours if genuine and
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ACT, APPROPRIATION ACT, AND OTHER RELEVANT AND FINANCIAL CONTROL AND MGT. ACTS
the Agency in line with global best practices
consultant.Reduction of queries and observation by Auditors and consultants.
prescribed documents are provided in good time.Complaints can be lodged in person, in writing or through email.
21 Processing and payment of foreign currency related transactions for staff and third parties
HEAD, FOREX UNIT.
Daily , Monthly. Quarterly and yearly as the case may be.
RELEVANT AND AUTHENTIC TRANSACTION DOCUMENTS AND PROPER AUTHORITY
CONSTITUTION OF THE FEDERAL REPUBLIC OF NIG., FINANCIAL REGULATIONS. ACCOUNTING STANDARDS, (eg IPSAS), PROCUREMENT ACT, APPROPRIATION ACT, AND OTHER RELEVANT AND FINANCIAL CONTROL AND MGT. ACTS
Not applicable
Production of Financial statement and information that reflect a true and fair view of the Financial position and performance of the Agency in line with global best practices
Accuracy of reporting /processing.Timeliness of reporting/processing.Non adverse reports by Auditors and consultant.Reduction of queries and observation by Auditors and consultants.
All complaints/ grievances shall be addressed within a maximum of seventy two (72) hours if genuine and prescribed documents are provided in good time.Complaints can be lodged in person, in writing or through email.
22 Preparation and defense of the Agency’s annual budget and preparation of budget performance report for management consideration
HEAD,BUDGET AND VOTE
Monthly. Quarterly and yearly as the case may be.
TIMELY INPUTS FROM THE VARIOUS DIRECTORATES, UNITS AND OUTSTATIONS;
CONSTITUTION OF THE FEDERAL REPUBLIC OF NIG., FINANCIAL REGULATIONS. ACCOUNTING STANDARDS, (eg IPSAS), PROCUREMENT ACT, APPROPRIATION ACT, AND OTHER RELEVANT AND
Not applicable
Production of Financial statement and information that reflect a true and fair view of the Financial position and performance of the Agency in line with global best practices
Accuracy of reporting /processing.Timeliness of reporting/processing.Non adverse reports by Auditors and consultant.Reduction of queries and observation by
All complaints/ grievances shall be addressed within a maximum of seventy two (72) hours if genuine and prescribed documents are provided in good time.
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FINANCIAL CONTROL AND MGT. ACTS
Auditors and consultants.
Complaints can be lodged in person, in writing or through email.
4.0 MECHANISM TO MONITOR PERFORMANCE
i. Reconciled Report must be accurate to measure financial performance.ii. Accurate estimation of commitments and discharge of the obligations. This is for financial projection which is vital for
effective planning.iii. Budget estimates for control in line with the budgetary provisions.iv. To meet unforeseen occurrence during the budgetary periodv. Effective and Achievable Budget Targets.vi. To measure performance with the preceding period and Management Decision taking.vii. To measure plans with the actual performance and Identifying Courses for Variance.
LEGAL SERVICES DEPARTMENT1.0 INTRODUCTIONThe Directorate of Legal Services is a central organ of the Nigerian Airspace Management Agency that provides critical support to the Agency in discharging its statutory role of providing Air Navigation Equipment, Air Traffic Services and managing the Nigerian Airspace to ensure the safety, efficiency and orderly operation of aircrafts in Nigeria.The Directorate plays a pivotal role in protecting the Agency’s interest and advancing its objectives by ensuring that there is compliance with regulatory requirements and guidelines as enshrined in the Agency’s Establishment Act, the Civil Aviation Act, NCARs, ICAO Convention, Annexes and Guidance Materials as well as other relevant Laws and Regulations.
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The Directorate provides the necessary legal support to the Agency in all areas of its operations through proffering of robust legal opinions and advice on legal issues, effective and efficient management of litigation, drafting, vetting, review and documentation of contract transactions involving the Agency as well as quality representation and contribution of valuable ideas at meetings within and outside the Agency.The Directorate also ensures that the Agency complies with the dictates of due diligence, due process and transparency in conformity and consonance with principles of corporate governance and industry best practices.The Legal Adviser is the Head of the Directorate of Legal Services.2.0 MISSION STATEMENT
To provide qualitative legal support services to ensure seamless service delivery towards the achievement of the corporate vision of the Agency.
COMMUNICATION /REPORT ON PERFORMANCE (KEY PERFORMANCE INDICATORS/ OUTCOMES OR IMPACTS
MONITORING ACTIVITY (HOW COMPLAINTS/ CONFLICTS WILL BE DEALT WITH)
1, Advisory- the department ensures that the Agency conducts its activities in line with the Legal requirement and regulatory guidelines as provided for in the NAMA Act,
Legal Adviser, DGM, AGM and other Legal Officers
48Hrs. from receipt of request.
Request from the MD. Management, other departments and the Ministry on staff matters and Agency’s relationship with 3rd parties.
NAMA Act, NCARs, Extant laws, Legal principles, Government Regulations, Rules, Policies and Procedures.
Not applicable
In line with Standard Operating Procedures (SOP)
Proffer Legal Opinion/Advise in order to ensure that the Agency is properly guided to reduce Penalties, Levies and unnecessary litigation to the barest minimum.
Report to the Legal Adviser.
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NARs and International Standard and recommended practices.
2. Litigation Management- liasing with external solicitors on matters in court, monitoring the cases by attending proceedings and trials, and producing report of the proceedings.
DGM, AGM and all other Legal Officers
As requested, after every meeting with External Solicitors and after every court attendance
i)Receipt of court processes/ document.
ii)Review of processes/ document.
iii)Appointment of External Solicitor.
iv)Watching of legal Brief and Monitoring of the cases.
v) Liaising with Units/Depts in the Agency directly affected by the Litigation.
The NAMA Act, NAMA condition of Service, Public Service Rules Civil/Criminal Procedure Rules and Court Rules and Extant Government Regulations.
N/A. all litigation fees are paid to external Solicitors.
In line with SOP Report/Update on court proceedings are prepared and forwarded to the LA and filed appropriately.
The Legal Adviser reverts to the MD/CE on developments or issues arising from the litigation or court processes or outcome of the case(s).
3. Vetting of all documents, Drafting of Legal Documents such as SLA, MOU, Contract Agreement and
Legal Adviser, DGM, AGM and other Legal Officers
48hrs from receipt/confirmation of all relevant pre drafting documentation.
i) Receipt of request for drafting or vetting of Agreements or Legal documents.
In accordance with the NAMA Act, Procurement Act, the Public Service
Not applicable
In line with the SOP
Submission of final copies of documents/Agreements devoid of any implication or liability to the Agency before perfection.
Report to the Legal Adviser and the MD/CEO
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all Agreements between the Agency and its Staff or third parties Perfection of Legal tittles.
ii)Reviews and assesses the request.
iii)Preparation of the contract or vetting of the contractual document.
iv)Pre execution of documents /Agreement
v) Execution of Documents/ Agreements
vi) Post Execution of these Documents/ Agreements
Rules, the COS and the use of standard forms and precedents to ensure uniformity
4. Repository of Legal Documents
Legal Adviser Within 24hrs After proper execution and delivery of the document.
All contractual Agreements and documents between the Agency and its staff or third parties are, after execution kept in safe custody for preservation and future
NAMA Act, COS, CAMA
Not applicable
In line with SOP The documents are properly recorded, filed and kept in safety.
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reference.5. Regulatory
Compliance.The Department ensures that the Agency adheres to all regulatory/ legal requirements necessary for its operation
Legal Adviser, DGM, AGM and other legal officers
As soon as practicable
Review of relevant regulations, rules, and policies and laws that impact or guide on the operations of the Agency to ensure compliance and adherence thereto.
NAMA Act, COS, NCARs, ICAO, Court Rules and extant government rules, regulations and laws.
Not applicable
Report on the review/ interpretation is produced and sent to the department/ unit which it affects.
5.0 MECHANISM TO MONITOR PERFORMANCE
i) All legal documents must be vetted and approved by the Legal Adviser or a delegated official before final decision.ii) Maintenance of Professionalism and standards to achieve the Agency’s ultimate objective of provision of safe, reliable,
efficient and economic Air Navigational Services.iii) Ensuring compliance with Industry standard and practices and extant rules and regulations, policies and procedures.
OFFICE OF THE COMPANY SECRETARYThe functions of the office of the Company Secretary include but not limited to the following:
Serve as Secretary to the Board and Board Committees, including Management or Management Committee Meetings, providing guidance to both Board and Management on the Best Practices in the proper conduct of meetings and corporate governance.
Coordinate all administrative, financial and budgeting issues for Board activities and Board members including preparation and presentation of Board Papers, Memos and Minutes.
Coordinate, monitor and follow-up action points arising from Board, Management and Committee meetings to ensure due and timely compliance, reporting back to the Board or MD/CE on the compliance status of all such matters.
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Coordinate all reports of Management intended for preparation and presentation as Board Papers to the Board, including papers or reports intended for presentation at Management meetings.
Serve as custodian of the Agency's Corporate Seal, affixing same unto Agency's contracts and documents as duly authorized by the Board.
Assist the Board in the performance of all its statutory functions, compliance with all relevant laws, and adoption of Corporate Governance Best Practices, inviting input where considered necessary from other departments within the Agency.
Perform such other company secretarial services as may be required by the Board and Management of the Agency from time to time.
Assisting the MD/CE in coordinating Ministerial and Inter-Agency liaison, cooperation and communication, including interaction with local and international aviation industry and agencies.
Assisting the MD/CE in coordinating the domestication, dissemination and compliance within NAMA of policies and best practices received from the Ministry and relevant local and international Agencies.
Coordinating the design, development, implementation and continuous improvement of an effective Corporate Governance and Compliance Framework in line with international best practices.
Coordinating the framework for the Corporatization of NAMA and matters relating thereto. Full involvement and participation in the conceptualization, development and implementation of all Agency goals and
Strategic Impact Plans.And such other functions as maybe prescribed from time to time.
3.0 SERVICE PROVISON OFFICE OF THE COMPANY SECRETARY
As requested and in line with the Notice(s) or requests.
Instruction(s) to the Company Secretary from the MD/CE.
As provided in the NAMA Act and extant Govt. Circulars.
Not applicable
In line with SOP. Production of Records of proceedings/Minutes, extracts or Resolutions.
Report to the MD/CE.
3. Conduct the correspondence and keeping/ providing records of Board and Management meetings of the Agency.
Company Secretariat/ Company Secretary
As requested and in line with the request.
Correspondences must be provided to the Company Secretariat.
As provided in the NAMA Act, extant Govt, Circulars and the FOI Act.
Not applicable
In line with SOP. Response to the correspondence or provision of the records requested.
Report to the Board Chairman, MD/CE or the Company Secretary.
4. Performance of Adhoc duties from Management and Board.
Company Secretariat/ Company Secretary
Available and in line with the completion or delivery period for such tasks.
Specifics of the tasks or ad-hoc duties must be provided.
Determined by the task or duties assigned.
Not applicable
In line with SOP. Delivery of Reports or completion of the ad hoc duties within stipulated period.
“
5. Affixing the Agency’s Seal on documents.
Company Secretariat/ Company Secretary
Documents to be sealed must be duly vetted and made available to the Company Secretariat. 7 days
Compliance with the laws of the Federal Republic of Nigeria,
Not applicable
In line with SOP.
Affixing of the Agency’s seal on the document (s). “
6. Coordinate all reports / Documents of Management intended for preparation and
Company Secretariat/ Company Secretary
Available and up till 48 hours after the circulation of Notices for the meetings.
Early submission of the Reports or Memos for Consideration to the
Not applicable
In line with SOP. Presentation of the Reports or documents to the Board or Management meetings.
Report to the Board Chairman, MD/CE or the Company Secretary.
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presentation as Board papers to the Board, including papers or reports intended for presentation at Management meetings.
Secretariat. Memos to the Board shall be submitted at least a week before the Board meetings while Management Memo shall be at least 48 hours to the meetings.
TRANSPORT AND LOGISTICS DEPARTMENT1.0 INTRODUCTION
The Transport Department is responsible for providing transportation management solutions to all departments in the Agency as well as managing the Agency’s logistics requirements. The Department is under the Office of the Director of Human
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Resources/Administration and is charged with the responsibility of running and maintaining the Agency’s vehicles and providing other logistic support to other departments.
2.0 MISSION STATEMENT
To focus on the provision of credible, efficient and effective transport management solutions and logistics support to a
3.0 SERVICE PROVISON TRANSPOST AND LOGISTICS DEPARTMENT
OUR DUTY IS TO ENSURE THAT LOGISTICS OF OPERATIONS PROPERLY ARTICULATED TO ENSURE OPTIMAL PERFORMANCE. THE DEPARTMENT REQUIRES ADEQUATE NUMBER OF VEHICLES IN THE FLEET AND PROMPT
ITS BASICALLY APPLICABLE TO TRANSPORT AND LOGISTICS IN THE INDUSTRY
Not applicable
PROMPT RESPONSE TO OPERATIONAL NEEDS
TIMELY RESPONSE AND QUALITY SERVICE DELIVERY
HOD REGULAR MEETINGS AND APPRAISALS
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FUNDING2 Making fuel
and lubricants available to the Agency’s vehicles and other equipment as the need arises
The servicing of vehicle takes few hours i.e 3 hours especially it’s a routine type.
3 Managing all vehicles in the Agency and monitoring their movement
Fueling is dependent on the volume of assignment and distance covered in carrying out the assignment.
4 Providing logistic support to all departments in the Agency
ALLOCATION OF VEHICLES FOR OFFICIAL ASSIGNMENTS
ON REQUEST AND AVAILABILITY OF VEHICLE
COS, NAMA ACT
Not applicable
AVAILABILITY OF VEHICLE
SMS, EMAIL, CALL HOD
5 Ensuring that all the Agency’s vehicles remain serviceable through regular maintenance
WHEN VEHICLE REACHED SERVICE MILEAGE
REMINDER FROM DRIVER ON LAST SERVICE DATE
MANUFACTURERS STANDARD
PROVISION OF FUND BY MANAGEMENT
MANUFACTURERS SPECIFICATION
SERVICE CHAT HOD
6 Advising Management on the acquisition and
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disposition of vehicles
7 Providing on-the-spot assessment of vehicular breakdown and accidents
8 Periodic report on the state and condition of all NAMA vehicles
The drivers are to carry out assignments as directed by the Transport Officer. They are also responsible for the monitoring of the conditions of the vehicles at all times which in turn the period of maintenance and servicing.
MECHANISM TO MONITOR PERFORMANCEi. Periodic performance evaluation and reports to the Managementii. Audit reportsiii. To ascertain that the Agency’s vehicles are serviceable at all times.
iv. The prompt availability of fuel and lubricants.
