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imagePROGRAF iPF6400SE Service Guide

imagePROGRAF iPF6400SE Service Guide February 2014

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Published byCanon U.S.A., Inc.One Canon ParkMelville, NY 117471-800-OK-CANONE-Mail: [email protected]

Canon U.S.A. Homepage: http://www.usa.canon.comCanon U.S.A. Internet e-Support Center Web site: http://www.support.cusa.canon.comCanon U.S.A. ISG Central Web site: http://isgcentral.cusa.canon.comCanon Network Access (CNA) Web site: http://www.cna.cusa.canon.com

Distributed in the United States by Canon U.S.A., Inc.

IMPORTANT

THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THEimagePROGRAF iPF6400SE.SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARYSLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISINGAND OTHER PRINTED MATTER.USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOIDDISCLOSURE OF CONFIDENTIAL INFORMATION.ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE.PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECTENGINEERING REVISIONS.

REVISION HISTORY

Revision Date Section(s) Details

February 2014 All Release of the imagePROGRAF iPF6400SE Service Guide



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COPYRIGHTS AND TRADEMARKS

This Service Guide is the property of Canon U.S.A., Inc.

© Canon U.S.A., Inc. 2014. All rights reserved.

Canon and Always Ask for Canon Genuine Toner, Parts & Supplies are registered trademarks of CanonInc. imagePROGRAF is a registered trademark of Canon U.S.A., Inc.

All other company names and product names may be trademarks or registered trademarks of theirrespective owners, and are hereby acknowledged.

LEGAL NOTICES

The information contained in this Service Guide constitutes confidential information of CanonU.S.A., Inc.

Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely forreference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. Nopart of this Service Guide may be reproduced or transmitted in any form by any means, electronic ormechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expresslypermitted herein.

Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., the Service Provider agrees toindemnify Canon U.S.A., Inc. and to hold it harmless from and against any and all claims arising out ofService Provider’s possession, use, or misuse of this Service Guide.

As an authorized Canon dealership for the imagePROGRAF iPF6400SE, you agree that theimagePROGRAF iPF6400SE and its related hardware/software accessories will not be exported from theUnited States except in strict accordance with the Export Administration Regulations of the U.S.Department of Commerce and other U.S. laws and regulations controlling exports from the United States.

Canon U.S.A., Inc. from time to time updates this online Service Guide and may modify the informationand/or specifications contained in it at any time without notice. Additionally, all prices and availabilitydates listed herein are subject to change without notice. The latest version is available online at the ISGCentral and e-Support Web sites noted above. Please make certain that you are using the latest version.Specimens of Web pages included herein are for illustration purposes only.

DISCLAIMER

NEITHER CANON NOR ITS SUPPLIERS NOR ANY AUTHORIZED SERVICE PROVIDER SHALL BELIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY ANDDIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER), LOSSOF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS,EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OFDATA, INCLUDING, WITHOUT LIMITATION, DATA STORED ON THE PRODUCT’S HARD DISKDRIVE, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGESCAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT, REGARDLESS OF THELEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ITS SUPPLIERS ORANY AUTHORIZED SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCHDAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ITS SUPPLIERS ORANY AUTHORIZED SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICEOF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING,THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TOPERSONS AND THE PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THEPOSSESSION, USE, MISUSE, OR INABILITY TO USE THE PRODUCT NOT CAUSED SOLELY ANDDIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER.



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Contents

I. Product Overview................................................................................................................................1

II. Design Features ..................................................................................................................................2A. Direct Print and Share......................................................................................................................2B. Media Configuration Tool .................................................................................................................2C. PosterArtist Lite................................................................................................................................2

1. Auto Design ................................................................................................................................ 22. Design Check.............................................................................................................................. 23. Security Settings ......................................................................................................................... 24. Page Capture.............................................................................................................................. 35. PosterArtist Quick Copy.............................................................................................................. 36. Variable Data Printing ................................................................................................................. 37. Enhanced Image Editing............................................................................................................. 3

III. Configuration and Box Contents.......................................................................................................4A. Configuration....................................................................................................................................4B. Box Contents....................................................................................................................................6

IV. Dealer Sales/Service Authorization...................................................................................................7

V. Educational Training...........................................................................................................................8A. imagePROGRAF iPF6400SE Printer Training ................................................................................8

1. Learning Path for Service Technicians ....................................................................................... 8B. Certification ......................................................................................................................................9C. Who Should Apply............................................................................................................................9D. Online Training Course ....................................................................................................................9E. Course Equipment ...........................................................................................................................9F. Service Materials............................................................................................................................10

VI. Servicing Notes .................................................................................................................................11A. Enhanced Service Mode Features.................................................................................................11B. Print.Inf Log File .............................................................................................................................11C. imagePROGRAF iPF6400SE Power and Plug Requirements ......................................................12D. Installation Weight & Dimensions ..................................................................................................13E. Installation Space Requirements ...................................................................................................13F. Estimated Installation Times ..........................................................................................................14G. Special Tools, Solvents, and Oils List............................................................................................15H. Installation Service Support Tools .................................................................................................15I. Consumables (Main Unit)...............................................................................................................16J. Field Replacement Parts................................................................................................................16K. Recommended Spare Parts...........................................................................................................18L. Periodically Replaced Parts ...........................................................................................................18M. Maintenance Kit .............................................................................................................................19N. End-User Periodic Maintenance ....................................................................................................19

VII. Authorized Servicer Offerings .........................................................................................................20A. ASCR (Authorized Servicer Customer Registration) System ........................................................20

1. ASCR Registration Process......................................................................................................212. Dispatch by CITS......................................................................................................................213. Warranty Marketing Program....................................................................................................224. Unregistered Serial Numbers ...................................................................................................225. Warranty Labor Compensation.................................................................................................22

B. e-Tag Warranty Claim Console......................................................................................................23C. Online Limited Warranty Credit Inquiry ..........................................................................................25



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VIII. Suggested End-User Customer Service Offerings ........................................................................27A. End User Limited Warranty Support ..............................................................................................27

1. Canon imagePROGRAF Large Format Printer Limited Warranty............................................272. Canon imagePROGRAF Printhead Limited Warranty..............................................................27

B. On-Site Service ..............................................................................................................................27C. Post Warranty Support...................................................................................................................27D. Time and Material Service .............................................................................................................27E. CarePAK Extended Service Plan...................................................................................................28F. imagePROGRAF Web Support (End-User)...................................................................................28

IX. Product Technical Support Offerings .............................................................................................29A. Authorized Service Providers.........................................................................................................29B. Authorization Policy........................................................................................................................29C. Canon USA e-Support Center Web site ........................................................................................29D. Canon USA ISG Central Web site .................................................................................................30

X. Canon USA Technical Support Center Call Escalation.................................................................32

XI. Appendix ............................................................................................................................................33A. Specifications .................................................................................................................................33B. Canon imagePROGRAF Large Format Printer Limited Warranty .................................................36C. Canon imagePROGRAF Printhead Limited Warranty ...................................................................37D. List of Tables..................................................................................................................................38E. List of Figures.................................................................................................................................38



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I. Product Overview

The Canon imagePROGRAF iPF6400SE 24-inch large format printer is a six-colorgraphic arts printer incorporating the Canon LUCIA EX pigment ink set. The 6-color pigment ink set emphasizes the use of a red ink tank, which enhances theprinter’s color gamut, while at the same time improving scratch resistance. Theprinter bundle includes a color profile which is designed specifically for postercreation, and maximizes the use of the LUCIA EX ink system’s strengths in colorreproduction. The iPF6400SE printer also has an economy printing mode thatreduces ink consumption when compared to the standard printing mode. Thishelps to reduce printing costs.

The printer supports ink tank sizes of 130ml and 300ml to enhance productivity,and includes a Sub-ink tank system that keeps some ink in reserve to allow for inktanks to be changed without interrupting printing operations. Also included with theiPF6400SE printer is an Accounting Manager tool that helps keep track of jobcosts, a Print Plug-in for Microsoft Office, and Direct Print and Share software. Forenhanced versatility, the iPF6400SE printer has a Media Configuration Tool whichallows customers to utilize existing Canon-branded media, as well as non-Canonbranded media.

As an Energy Star Partner, Canon U.S.A., Inc. (Canon USA) has determined thatthe imagePROGRAF iPF6400SE printer meets the Energy Star guidelines forenergy efficiency.



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II. Design Features

A. Direct Print and Share

Direct Print and Share is Canon’s cloud-based portal solution.

B. Media Configuration Tool

The Media Configuration Tool (MCT) allows customers to utilize existingCanon-branded media, as well as non-Canon branded media.

C. PosterArtist Lite

To expand poster printing options and capabilities, the imagePROGRAFiPF8400SE printer is bundled with Canon’s PosterArtist Lite software, whichenables the ability for end-users to create professional posters. PosterArtistLite includes an image correction function that enables users to automaticallycorrect image colors, as well as remove selected areas of an image.

The full version of Poster Artist is available for purchase. The full versionincludes all available artwork and no restrictions on the Auto Design andVariable Design functions. For more details visitwww.usa.canon.com/PosterArtist.

1. Auto Design

Combines a Dynamic Layout Engine with built-in professional designexpertise.

Create high quality posters by combining the client's design ideasand preferences incorporated from professional designers

Create posters with optimum color schemes and layouts This feature is limited with PosterArtist Lite

2. Design Check

Analyzes the posters for color schemes, superimposed objects andfont sizes

Alerts the user of any potential design issues.

3. Security Settings

Provides restrictions on an owner's creative material by incorporatinglimitations into open templates.

Sample images and templates may be registered with PosterArtist toprovide security and control over content.



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4. Page Capture

Page Capture allows users to load desired data from other applicationsinto a PosterArtist template such as Microsoft Word, Excel, and AdobeAcrobat.

5. PosterArtist Quick Copy

PosterArtist Quick Copy gives users the ability to enlarge image datascanned with any CanoScan flatbed scanner.

6. Variable Data Printing

Variable Data Printing enables customers to personalize posters, link aposter template to an excel spreadsheet to change names, addresses,and more. This feature is limited with PosterArtist Lite.

7. Enhanced Image Editing

Allows the user to edit, retouch and resize images with the touch of abutton.

Includes Auto Color Correction, Color Adjustment, BacklightCorrection, Sharpness Adjustment, Cut-Out Function, Logo ColorAdjustment, and much more.



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III. Configuration and Box Contents

Note: All configurations shown are for reference purposes only and are subject tochange without notice. Please refer to the Dealer Price List on the ISG CentralWeb site for the most up-to-date Item Numbers.

A. Configuration

Table 1 – Configuration of imagePROGRAF iPF6400SE

Item Item Number1

imagePROGRAF iPF6400SE 8573B002AA

1 Item Numbers and Part Numbers are subject to change without notice.

Table 2 – imagePROGRAF iPF6400SE Hardware Accessory

imagePROGRAF iPF6400SE Hardware Accessory

Item Item Number1

Roll Holder Set RH2-25 1465B015AA


Table 3 – imagePROGRAF iPF6400SE Software Option

imagePROGRAF iPF6400SE Software Option

Item Item Number1

PosterArtist 7025A039AA


Table 4 – imagePROGRAF iPF6400SE CarePAK Options

imagePROGRAF iPF6400SE CarePAK (Extended Warranty Options)

Item Item Number1

Printer Install 36" and under 2113V969

imagePROGRAF 1 Year eCarePAK 1708B284AA

imagePROGRAF 2 Year eCarePAK 1708B285AA





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Table 5 – imagePROGRAF iPF6400SE Supplies and Consumables

Supplies and Consumables

Item Item Number1

Ink tank PFI-106MBK 6620B001AA

Ink tank PFI-106BK 6621B001AA

Ink tank PFI-106C 6622B001AA

Ink tank PFI-106M 6623B001AA

Ink tank PFI-106Y 6624B001AA

Ink tank PFI-106R 6627B001AA

Ink tank PFI-206MBK 5302B001AA

Ink tank PFI-206BK 5303B001AA

Ink tank PFI-206C 5304B001AA

Ink tank PFI-206M 5305B001AA

Ink tank PFI-206Y 5306B001AA

Ink tank PFI-206R 5309B001AA

Maintenance Cartridge MC-16 1320B010BA

Print head PF-05 3872B003AA




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B. Box Contents

Note: Box contents shown are for reference purposes only and are subject tochange without notice.

Table 6 – imagePROGRAF iPF6400SE Box Contents

iPF6400SE Printer Stand ST-29 Stand Setup Guide 3-inch Paper Core Attachment Spacer for Borderless Printing Power cable (US) Printhead Starter ink set (MBK, BK, C, M, Y, R) Setup Guide(EFS) Quick Guide(EFSP) Safety Standard/Environment Leaflet Carrying Caution Leaflet Announcement of Large Format Printer Extended Survey Program Software CD for Win32/64 Software CD for Mac PosterArtist Lite CD-ROM Sample Media Note for Call Center Phone Number Registration Card Printer Warranty Card (EF) Head Warranty Card (EF) Media Information Leaflet Canada Warranty Package



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IV. Dealer Sales/Service Authorization

To become authorized and maintain authorization to service an imagePROGRAFiPF6400SE printer, each Dealer location must have at least two (2) techniciansthat have completed the imagePROGRAF iPF6400/8400/9400 online trainingcourse.



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V. Educational Training

A. imagePROGRAF iPF6400SE Printer Training

Technicians who have successfully completed the imagePROGRAFiPF6400/8400/9400 Series Printer Hardware eLearning Course will beautomatically certified to service and support the imagePROGRAFIPF6400SE printer.

New technicians must complete the Large Format Printer Core Technologiesand Advanced Operations online training course. The learning path concludeswith the imagePROGRAF iPF6400/8400/9400 online course. Uponsuccessful completion of the imagePROGRAF iPF6400/8400/9400 onlinecourse, imagePROGRAF iPF6400SE certification will be granted.

Figure 1 – Learning Path for Service Technicians

1. Learning Path for Service Technicians

This training program is a comprehensive learning program, which willprepare the service technician to setup and service the imagePROGRAFiPF6400SE printers. The online training course modules are available onCanon USA’s e-Support Web site.

Table 7 – Online Course Modules

Course Name Course Code1

Required

Large Format Printer Core Technologies and Advanced Operationsonline training (for new technicians only)

19LFPCT00O Yes

imagePROGRAF iPF6400/8400/9400 Online Training 19LFIPF6400O Yes


imagePROGRAF iPF6400/8400//9400Online Training Course

Course Code:19LFIPF6400ONon-Certified Service

Technicians

Large Format Printer CoreTechnologies and Advanced

OperationsOnline Training Course

Course Code: 19LFPCT00O



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B. Certification

imagePROGRAF iPF6400/8400/9400 imagePROGRAF iPF6400S/8400S/9400S imagePROGRAF iPF6400SE/8400SE

The successful completion of the imagePROGRAF iPF6400/8400/9400Online Training program and passing of the final assessment exam arerequired to sell this product.

C. Who Should Apply

It is highly recommended that any technician responsible for installing,servicing, or supporting the imagePROGRAF iPF6400SE printerssuccessfully complete the required online training courses and pass the finalassessment exams.

Note: Our current support policy dictates that only those technicians whohave completed the training program and pass the final assessment exam areentitled to live, phone-based support through our TSC (Technical SupportCenter). However, self-service support (software downloads, knowledgebasearticles, support forums, technical publications) is available through oure-Support Center Web site for all technicians. (Refer to the Technical Supportsection on the e-Support Web site for entitlement details.)

D. Online Training Course

The online course is located in the e-Learning center on Canon U.S.A., Inc.’s(hereinafter referred to as (“Canon USA”) e-Support Web site:http://www.support.cusa.canon.com. Certification maps on the e-Support Website provide easy access to the training. The online courses can be conductedat any dealer facility that is suitable for online student learning.

E. Course Equipment

Windows workstation (Vista, XP, 2007, or higher) Microsoft Internet Explorer v7.0 or v8.0 (to take the online training

course) Applicable accessories (hardware and software)



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F. Service Materials

The materials required for the imagePROGRAF iPF6400SE Training Programare listed in the table below.

Table 8 – Service Materials

Model Item Location

imagePROGRAF iPF6400SE

e-Learning Training Program Conducted online

Service Manual Downloadable from withinDownload Center on the e-Support Center Web siteParts Catalog



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VI. Servicing Notes

A. Enhanced Service Mode Features

Enhanced firmware has been added to provide functions for service modeadjustments and troubleshooting. The service mode enhancements whenapplied, will help reduce service costs and maintain uptime. Refer to theimagePROGRAF iPF6400SE Service Manual for details.

Table 9 - Enhanced Service Mode Features

Description Remarks

CR Unlock / CR Lock Locks/unlocks the carriage with the covers closed

PG Check Checks Purge Unit operation with the covers closed

CR Auto Scan Checks carriage movement while changing scan settings

Stirring Check Confirms the ink stirring operation

OPT SENS Output Checks multi-sensor status and distance from media

Nozzle Check Checks nozzle operation

Nozzle INF Confirms nozzle function and non-ejection status

Memory CHK Checks DDR & EEP memory function

Head CNT CHK Confirms Printhead electrical contact status

Cogging Torque Check To check the CR motor cogging torque

Flex Cable Check To check the Flat Flex Ribbon Cable function

B. Print.Inf Log File

The Print.Inf file records printer performance and adjustment history data.Refer to the imagePROGRAF iPF6400SE Service Manual for details.

The log file provides the following:

Dates when WARNINGS and ERRORS occurred

Logs a separate JAM history of print conditions

Records humidity information

Records the number of days from initial Printhead installation

HEAD INF: Logs history of current and previous Printheads

Records results of each adjustment value



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C. imagePROGRAF iPF6400SE Power and Plug Requirements

Canon USA Inc. strongly suggests dedicated and properly grounded outletsbe provided for these imagePROGRAF printer devices.

The imagePROGRAF iPF6400SE printer requires a dedicated single-phase 120V/15A NEMA 5-15 receptacle for proper operation.

Table 10 – Power Receptacle

imagePROGRAF iPF6400SE Main Unit

NEMA 5-15 Receptacle

IMPORTANT

We recommend an additional standard 120V/15A outlet for service tools,such as a laptop computer or vacuum that may be used when servicingor configuring the printer.

Use only dedicated and properly grounded outlets for theimagePROGRAF iPF6400SE printer main unit. It is also stronglysuggested to use dedicated and properly grounded outlets for eachoptional accessory. Do not use extension cords. The ground connectionserves to provide the internal electronics with a reference voltage. Faultyor poor ground sources will cause this reference voltage to fall into arange that no longer serves as a reliable reference voltage. The internallogic and programming of the imagePROGRAF iPF6400SE printers willnot perform reliably because there is an insufficient difference betweenthe internal operating signal voltages and the poor ground referencesignal. A qualified electrician can measure and provide the groundsource that the imagePROGRAF iPF6400SE printers or any computercontrolled office equipment requires.

Before installation, confirm that all necessary receptacles are available. Phase converters and step down transformers are not supported

Table 11 – Power and Plug Requirements for imagePROGRAF iPF6400SE

Description Power Supply Plug Specifications

imagePROGRAF iPF6400SE 120 V/15 A outlet NEMA 5-15



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D. Installation Weight & Dimensions

The imagePROGRAF iPF6400SE printer’s approximate weight anddimensions differ depending on how it is configured. The dimensions are forreference only and should not be confused with the required space forinstallation.

Table 12 – Weight

Item Approximate Weight

Printer + Stand + Basket (unboxed):

(Including Roll Holder. Ink & heads not included)119 lb 54 kg

Printer + Stand + Basket (boxed) 196.2 lb 89 kg

Table 13 – Dimensions

Item Height Width Depth

Printer + Stand + Basket(unboxed):

(Including Roll Holder. Ink &heads not included)

39.02" 991 mm 40.04" 1,017 mm 34.25" 870 mm

Printer + Stand + Basket(boxed)

32.87" 835 mm 46.46" 1,180 mm 36.06" 916 mm

E. Installation Space Requirements

The imagePROGRAF iPF6400SE printer’s approximate installation spacerequirements may differ, depending on how the printer is configured and theoptional accessories attached. Always ensure that there is enough space forservice and operation of the device.

Refer to the iPF6400SE Series Service Manual for details on transportationand installation of the imagePROGRAF iPF6400SE printer.

IMPORTANT

Keep the back of the printer at least 11.81" (300 mm) away from a wall. Make sure that approximately 31.5" (800 mm) of space is left around the

front, and approximately 5.9" (150 mm) of space is left around left, andright sides of the printer for the proper servicing of the equipment.

The floor must be level (with no bows) and flat for the stabilization andsupport of the printer.

The weight of the printer is primarily supported by the wheels. Elevators used to transport the printer must have a minimum depth of

approximately 40" (1,017 mm). Additional room may be needed tonavigate turns.

The printer should never be tilted until a “move” operation has beenperformed. Refer to the Service Manual for specific details.



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The approximate space requirements for the imagePROGRAF iPF6400SEprinter installation are shown below.

Table 14 – Installation Space Requirements

Includes space for the Printer Stand and Basket

F. Estimated Installation Times

Estimated installation times shown are the length of time needed to unpackand install the main unit. The estimated unpacking and installation times arebased on two experienced technicians. Canon USA recommends that servicepersonnel perform the installation, with two (2) or more persons to unpackand move the printer.

Included in the calculation of the estimated installation time are the following:

Installation space preparation

Unpacking and positioning the printer (main unit) on a stand or table

Installing the Printhead, ink tanks, and connecting the power cable

Checking the printer operation and adjusting the printing position

Table 15 – Estimated Installation Times

Description Estimated Time

imagePROGRAF iPF6400SE Main Unit (with Stand) 15 minutes

Printhead PF-05 5 minutes

Ink Tanks (time includes installation of all six (6) inktanks)

25 minutes



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G. Special Tools, Solvents, and Oils List

In addition to the standard tools used to service these devices, the followingspecial tools should also be carried by a service technician, according to thetool’s rank. For more information on the special tools, solvents, and oilsbelow, see the imagePROGRAF iPF6400SE Service Manual.

Table 16 – Special Tools, Solvents and Oils List

Description Use Rank Part Number1

Remarks

Cover switch toolFor pressing downcover switch

A QY9-0103-000 Diverted from BJ-W9000

SyringeFor draining inkmanually

A CK-0541-000 Diverted from BJ-W9000

TubeFor draining inkmanually

A QA2-6161-000 Diverted from W7200

Grease PG-5000H

For applying to theplaces specified inthe Service Manual

B FY9-6022-000 Successor of MOLYCOTE

Silbon paper Use for cleaning B CK-0336-000 Diverted from BJ-W9000

Rubber glovesUse for cleaning andto prevent fromdirtying the hands

A QC1-5547-000 Diverted from BJ-W9000

Pen lightFor visibility whenlocking and unlockingthe carriage.

B CK-0327-000 Diverted from BJ-W9000

Rank Description

A: Each service person is expected to carry one.B: Each five or so service persons are expected to carry one.

1 Part numbers are subject to change without notice.

H. Installation Service Support Tools

Table 17 – Installation Service Support Tools List

Tool Use Remarks

Hexagonal wrench (Provided withthe printer stand)

For assembling the stand andremoving other fixed parts

Ships with printer

Cut sheet paper of A3 size or larger,or roll paper

For test printing after confirming

the printer’s operation Ships with printer

Cutter For unpacking the printerTo cut packagingmaterial




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I. Consumables (Main Unit)

Consumables are all products and materials which are consumed with regularuse and cannot be reused. Such consumables include but are not limited topaper, chemicals and toner.

A number of factors are considered when the approximate yield expectancyof a consumable is determined, including paper size and the amount ofcoverage per page.

Table 18 – imagePROGRAF iPF6400SE Consumables List (Main Unit)

Supplies and Consumables

Item Item Number1

Ink tank PFI－106MBK 6620B001AA

Ink tank PFI－106BK 6621B001AA

Ink tank PFI－106C 6622B001AA

Ink tank PFI－106M 6623B001AA

Ink tank PFI－106Y 6624B001AA

Ink tank PFI－106R 6627B001AA

Ink tank PFI－206MBK 5302B001AA

Ink tank PFI－206BK 5303B001AA

Ink tank PFI－206C 5304B001AA

Ink tank PFI－206M 5305B001AA

Ink tank PFI－206Y 5306B001AA

Ink tank PFI－206R 5309B001AA

Maintenance Cartridge MC-16 1320B010BA

Print head PF-05 3872B003AA


J. Field Replacement Parts

Field replacement parts are defined as those parts having a limited life thatwill be reached during a customer’s specific printer operation, and should bereplaced as needed. Examples of field replacement parts include, but are notlimited to the linear scale and carriage unit.

A replacement parts list is provided in Table 19, on page 17 to assist in theinitial parts/supplies planning. A recommended part’s life expectancy isdirectly related to usage factors, such as paper size, paper quality,environment, usage application, and printer maintenance. Therefore,recommended parts do not have a warranty, and Canon USA cannotguarantee a minimum life.



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Note: All recommended spare parts shown in the table below are forreference purposes only, and are subject to change without notice.

Table 19 – Field Replacement Parts List

Field Replacement Parts

DescriptionItem

Number1 Quantity

Estimated Life(A0 Sheets)

Remarks

Carriage Unit QM4-8428-000 1 12,500

Purge Unit QM4-8427-000 1 12,500

Ink Tank Supply Unit QM4-8418-000 1 12,500

Operation Panel Unit QM4-8409-000 1 14,400h

Power Supply Ass’y QK1-5942-000 1 14,400h 100V-240V

Scale, Linear QC3-1888-000 1 12,500

Mist Fan Unit QM3-0799-000 1 12,500

Cutter Unit QM3-8149-000 1 30,000

Printhead 3872B003AA 1 N/A

MultiSensor Unit QM3-0365-000 1 12,500

Head Management Sensor QM3-0529-000 1 12,500

Suction Fan Unit QM3-0701-000 1 12,500

Mist Fan Unit QM3-0799-000 1 12,500

Waste Ink Absorber QC2-0807-000 1 12,500

Encoder Sensor Unit QM2-3421-000 1 12,500

Motor, 24V, DC QK1-0550-000 1 12,500

Motor, DC, Brushless QK1-2083-000 1 12,500




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K. Recommended Spare Parts

Canon USA recommends that the Dealer or Authorized Service Provider keepthe following spare parts in stock for replacement purposes in the event of ahardware failure.

Note: All recommended spare parts shown in the table below are forreference purposes only and are subject to change without notice.

Table 20 - imagePROGRAF iPF6400SE Recommended Spare Parts List

Recommended Parts

DescriptionItem

Number1 Quantity

Estimated Life(A0 Sheets)

Remarks

Carriage Unit QM4-8428-000 1 12,500

Purge Unit QM4-8427-000 1 12,500

Ink Tank Supply Unit QM4-8418-000 1 12,500

Operation Panel Unit QM4-8409-000 1 14,400h

Power Supply Ass’y QK1-5942-000 1 14,400h 100V-240V

Scale, Linear QC3-1888-000 1 12,500

Mist Fan Unit QM3-0799-000 1 12,500

Cutter Unit QM3-8149-000 1 30,000

Printhead 3872B003AA 1 N/A


L. Periodically Replaced Parts

The imagePROGRAF iPF6400SE printer does not have any periodicallyreplaced parts.



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M. Maintenance Kit

Canon USA has prepared an imagePROGRAF iPF6400SE Maintenance Kitto enhance the durability of the printer, while reducing operating costs.Reduced printer downtime can be achieved when the Maintenance Kit isutilized. The printer’s built-in counters and warning messages inform end-users when the maintenance kit is required.

Table 21 – imagePROGRAF iPF6400SE Maintenance Kit Parts List

Kit Part NumberCounter

NameReplacement Item Part

Number1 Description

QY6-1532-000

Wia1Wib1

QM3-0800-000 Duct Unit, Platen

QM3-0701-000 Suction Fan Unit

CR1 toCR5

QM4-8428-000 Carriage Unit

QD1-0405-000 Lever, L, Tube

QC2-0661-000 Link, Lever, Tube

QC2-1396-000 Spring, Tension

QC2-0664-000 Pad, Oil

QC2-0663-000 Holder, Wire (Mech)

QM3-0543-000 Cleaner Unit, R, Rail, Carriage

QM3-0542-000 Cleaner Unit, L, Rail, Carriage

QM2-3421-000 Encoder Sensor Unit

QC3-1888-000 Scale, Linear

QC3-2664-000 Cam, Leiter×2

SP1 QM4-8418-000 Ink Supply Unit


N. End-User Periodic Maintenance

In accordance with the user’s manual, the end-user is expected to maintainthe following areas of the printer: Printhead cleaning (using the operation panel) Replacement of Printheads, Ink Tanks, Maintenance Cartridges, and rail

cleaners Cleaning of ink mist and other substances around external covers and

output basket area (drying of surfaces after wiping with a damp cloth)



Page 20

VII. Authorized Servicer Offerings

The Authorized Servicer program enables Canon distribution product resellers tobecome authorized to service the Canon products they resell. Please refer to theAuthorized Servicer Program Guide (found in the Download Center of theeSupport Center web site) for details to help an Authorized Servicer becomefamiliar with Canon USA Inc.’s business processes and the resources that areavailable to assist the Authorized Servicer.

Canon USA’s Engineering Services and Solutions Division, Business Relations,and Administration departments are available to answer questions regarding thisprogram. The Business Relations and Administration department can be reachedby calling 631-330-5741. This telephone number is available Monday throughFriday from 9:00 AM to 5:00 PM Eastern Standard Time.

A. ASCR (Authorized Servicer Customer Registration) System

The ASCR System is the process used to link the Customer’s product serialnumber to the Authorized Servicer; specific customer information is notrequired. To receive compensation for labor expended on a warranty servicedispatch, your customer’s product serial numbers must be registered inCanon’s ASCR system. If your customer contacts Canon InformationTechnology Systems (CITS) during the warranty period, your dealership willbe dispatched to the call.Note: All calls dispatched by CITS must be closed out with CITS in order toqualify for labor compensation. To close out the service call, Section 2 of theService Dispatch Form must be completed and e-mailed [email protected]. Canon USA will not provide laborcompensation for any service not dispatched by CITS.If your customer contacts CITS on a post-warranty call, the customer will bereferred to your dealership. A national independent service company willmanage all unregistered units.To help ensure that Canon USA customers receive service support,regardless of their location, Canon USA maintains a relationship with anational independent service company. Customers that require servicesupport can call CITS via toll free access at 1-800-423-2366. In the event thatan on-site service dispatch is necessary to restore the product to operation,CITS will dispatch the national independent service company. It is possible todispatch the Authorized Servicer rather than the national independent servicecompany; however, the Authorized Servicer must register their customer’sproduct with us beforehand. This is accomplished via ASCR.

IMPORTANT: To submit a warranty claim for a defective part, please followthe e-Tag Warranty Claim form process on the Canon eSupport web site.



Page 21

1. ASCR Registration Process

The ASCR System is accessed through the Warranty Programs tab ofthe e-Support Center web site. In order to access the ASCR system,you will be required to re-enter your e-Support ID and password; if yourID and password do not work, instructions to enable it will appear.Select “New ASCR” to enter each model and serial number you intend toprovide service during your on-site service dispatch. At this point, allservice dispatches for that product will be sent to your dealership. Donot enter a serial number for any product that you will not be able toservice. When you enter the customer’s machine serial number, youhave agreed to be dispatched by CITS if any of your registeredcustomers contact CITS and a service dispatch is required.Note: All calls dispatched by CITS must be closed out with CITS inorder to qualify for labor compensation. To close out the service call,Section 2 of the Service Dispatch Form must be completed and e-mailedto [email protected]. Canon USA will not provide laborcompensation for any service not dispatched by CITS.To submit a warranty claim for a defective part, please follow the e-TagWarranty Claim form process.

2. Dispatch by CITS

This is available to ASCR Registered Customers where the WarrantyMarketing Program option has not been selected.Help desk support will be managed by CITS with dispatch to the ServiceProvider of record.CITS supports the end-user via the 1-800-423-2366 toll free telephonenumber to the CITS Call Center. The Call Center takes the first call fromthe customer and provides assistance as follows:1. Answers product related questions2. Assists the end-user with pre-and post sales inquires3. Redirects customer calls to the Service provider of record: If there is

no Service Provider of record, CITS will: attempt to resolve hardware, software, and operational problems dispatch service when telephone based troubleshooting fails to

resolve a problemTo obtain reimbursement for service delivered during the end-user’swarranty, you must be dispatched by CITS. For this to occur, the end-user must first contact CITS. CITS will then attempt all user-performedservice remedies.



Page 22

Should these not resolve the problem; the Service Provider of record willbe dispatched (See the ASCR Registration Process for instructions onhow to register your company as the Service Provider of record).Labor compensation of $155.00 per incident will automatically be issuedto the dispatched service provider (your company) once the service callhas been closed with CITS. Defective parts reimbursement will beissued upon receipt of an e-Tag claim with the defective part.

3. Warranty Marketing Program

Some Service Providers may choose to have their own help desk serveas the “first point of contact” rather than CITS. This places the burden ofhaving an effective in-warranty call avoidance process upon the serviceprovider. Service calls performed under this arrangement are noteligible for labor reimbursement under the process. Instead, a flat-rateof $30.00 will be issued to a service provider for each product (serialnumber) they choose to support in this manner.The ASCR process allows the service provider to select this option and itis incumbent on the service provider to provide service support that isconsistent with commercially acceptable standards. In cases where theservice provider has accepted the flat-rate payment, but has notprovided service support to the end-user, the service provider could loseauthorization to service that product.A Dealer or Authorized Servicer may create a Maintenance Agreementto provide service and support to their customer. Please refer to theSuggested Maintenance Pricing section.

IMPORTANT: To submit a warranty claim for a defective part, pleasefollow the e-Tag Warranty Claim form process.

4. Unregistered Serial Numbers

Help desk support will be managed by CITS with dispatch supported bya third-party service company.

5. Warranty Labor Compensation

Warranty Labor Compensation is a flat-rate reimbursement that isreimbursed to your dealership’s account for time expended to repair adown machine.During the warranty period, the end-user is required to contact CITS viatheir toll-free access at 1-800-423-2366 to attempt all user-performedservice remedies. If a service dispatch is required, CITS will dispatchthe Authorized Servicer (provided the machine was registered in theASCR system).



Page 23

To register a machine, go to the warranty section of the Canon USA’s e-Support Center web site at http://www.support.cusa.canon.com andselect the Authorized Servicer Customer Registration Form.

Figure 2 – Authorized Servicer Customer Registration Form

All service calls dispatched by CITS must be closed out with CITS inorder to qualify for labor compensation. To close out the service call,please complete Section 2 of the CITS Service Dispatch form and e-mailit to [email protected].

Canon USA will not provide labor compensation for any service notdispatched by CITS. e-Tag claim forms will not be accepted as requestsfor warranty labor compensation and will only be accepted for warrantypart claims.

Warranty labor compensation is made on a “per incident” basis,regardless of the number of visits required to resolve the problem.

B. e-Tag Warranty Claim Console

e-Tag is an electronic limited warranty service claim form that is completedOnline. Please print the Warranty Claim Form, attach it to the originaldefective part(s), and return them to the address provided on the bottom ofthe e-Tag limited warranty claim for warranty compensation.

The e-Tag limited warranty claim form can be found in the warranty section ofthe Canon USA e-Support Center web site athttp://www.support.cusa.canon.com

Figure 3 – eSupport: e-Tag


To submit a new warranty claim, select the type of claim from the dropdownlist shown below and complete the required sections of twarranty claim.

Figure 4 – eSupport e-

A copy of the e-Tag limited warranty claim form and the machine servicehistory should be returned with the original defective part(s) to the addressprovided on the bottom of the ehistory log can be hand written or computer generatedfollowing:

Table 22 - eTag Warranty Claim Console Requirements

Dealer Name

Machine Installation Date

Machine Serial Number

Part Number

After authorization, parts and labor credits are posted on the CNA web sitethe following business day. Alternately, after a claim is authorized, parts andlabor reimbursements are deposited into your direct deposit account within 30days; that is, if you have el

To check your Online warranty credits, log onto the ISG Central web site athttp://www.isgcentral.cusa.canon.com.


Service Guide

To submit a new warranty claim, select the type of claim from the dropdownlist shown below and complete the required sections of the e

-Tag Warranty Claim Console

Tag limited warranty claim form and the machine servicehistory should be returned with the original defective part(s) to the addressprovided on the bottom of the e-Tag limited warranty claim. Thehistory log can be hand written or computer generated and must include the

eTag Warranty Claim Console Requirements

Part Description

Machine Installation Date Date Part Was Removed

Serial Number Reason For Removal

Work Performed (Highlight Current Service Call)

After authorization, parts and labor credits are posted on the CNA web sitethe following business day. Alternately, after a claim is authorized, parts andlabor reimbursements are deposited into your direct deposit account within 30days; that is, if you have elected to receive direct deposit.

To check your Online warranty credits, log onto the ISG Central web site athttp://www.isgcentral.cusa.canon.com.


February 2014

Page 24

To submit a new warranty claim, select the type of claim from the dropdownhe e-Tag limited

Tag limited warranty claim form and the machine servicehistory should be returned with the original defective part(s) to the address

Tag limited warranty claim. The serviceand must include the

Work Performed (Highlight Current Service Call)

After authorization, parts and labor credits are posted on the CNA web sitethe following business day. Alternately, after a claim is authorized, parts andlabor reimbursements are deposited into your direct deposit account within 30

To check your Online warranty credits, log onto the ISG Central web site at


C. Online Limited Warranty Credit Inquiry

The Online Warranty Credit Inquiry allows your dealership to check,download, and print details of eTo acquire access to the Online Warranty Credit Fdealership’s ISG Central Dealer Administrator or your Canon Regional officefor assistance.To view your Online warranty credits, log onto the ISG Central web site athttp://www.isgcentral.cusa.canon.comGo to the Canon Network Access (CNA) site to view einformation.After authorization, parts and labor credits are posted the following businessday.To check the status of eFigure 4 – eSupport e

This table allows you to check the status of your claims. To view the details ofthe e-Tag claim form, simply double

IMPORTANT: e-Tag claims are connected to the eindividual who entered the claim data. Therefore, it is recommended that oneindividual enter and manage e

Figure 5 – ISG Central Homepage


Service Guide

Online Limited Warranty Credit Inquiry

The Online Warranty Credit Inquiry allows your dealership to check,download, and print details of e-Tag credits.To acquire access to the Online Warranty Credit Feature, please contact yourdealership’s ISG Central Dealer Administrator or your Canon Regional office

To view your Online warranty credits, log onto the ISG Central web site at.isgcentral.cusa.canon.com.

Go to the Canon Network Access (CNA) site to view e-Tag warranty credit

After authorization, parts and labor credits are posted the following business

To check the status of e-Tag Claims already submitted, goeSupport e-Tag Warranty Claim Console.

This table allows you to check the status of your claims. To view the details ofTag claim form, simply double-click any record.

Tag claims are connected to the e-support ID number of theindividual who entered the claim data. Therefore, it is recommended that oneindividual enter and manage e-Tag warranty claims from your dealership.

ISG Central Homepage


February 2014

Page 25

The Online Warranty Credit Inquiry allows your dealership to check,

eature, please contact yourdealership’s ISG Central Dealer Administrator or your Canon Regional office

To view your Online warranty credits, log onto the ISG Central web site at

Tag warranty credit

After authorization, parts and labor credits are posted the following business

to the table in

This table allows you to check the status of your claims. To view the details of

support ID number of theindividual who entered the claim data. Therefore, it is recommended that one

rom your dealership.


On the CNA web site, select Warranty Credit Inquiry; then select eWarranty Claims Reimbursement to perform an esearch as shown in the following

Figure 6 – CNA Warranty Credit Inquiry

Figure 7 – CNA e-Tag Warranty Claims Search

To check the status of eGo to the e-Tag Warranty Claim Console as shown in the bottom of thescreen shot in Figureallows you to check the status of your claims. To view the details of the elimited warranty claim form, simply double


Service Guide

On the CNA web site, select Warranty Credit Inquiry; then select eWarranty Claims Reimbursement to perform an e-Tag Warranty claimssearch as shown in the following screen shots.

CNA Warranty Credit Inquiry

Tag Warranty Claims Search

To check the status of e-Tag Limited Warranty Claims already submitted:Tag Warranty Claim Console as shown in the bottom of the

Figure 4 – eSupport e-Tag Warranty Claim Consoleallows you to check the status of your claims. To view the details of the e

ranty claim form, simply double-click any record.


February 2014

Page 26

On the CNA web site, select Warranty Credit Inquiry; then select e-TagTag Warranty claims

Tag Limited Warranty Claims already submitted:Tag Warranty Claim Console as shown in the bottom of the

arranty Claim Console. This tableallows you to check the status of your claims. To view the details of the e-Tag



Page 27

VIII. Suggested End-User Customer Service Offerings

A. End User Limited Warranty Support

1. Canon imagePROGRAF Large Format Printer Limited Warranty

The imagePROGRAF Large Format Printer Limited Warranty is effectivefor a period of one (1) year following delivery to the original purchaser.This warranty covers the Canon brand product and accessories.

Note: No warranty is given for any consumables, such as paper or inkcartridges.

For detailed warranty information, please refer to the CanonimagePROGRAF Large Format Printer Limited Warranty, page 36.

2. Canon imagePROGRAF Printhead Limited Warranty

The Canon imagePROGRAF Printhead Limited Warranty is effective fora period of one (1) year after delivery to the original purchaser or for theperiod that the “Head Lot” Number of the Printhead as displayed in the“Status Display” of the “Status Monitor Utility” has a last character of “a”,whichever period expires first.

For detailed warranty information, please refer to the CanonimagePROGRAF Printhead Limited Warranty, page 37.

B. On-Site Service

The CITS Help Desk will diagnose end-users problems related to the product.If telephone based troubleshooting cannot resolve the problem, the CITSHelp Desk will dispatch the Service Provider of record in order to provide anon-site service call. If there is no Service Provider of record, CITS willdispatch a third-party organization to provide on-site service.

C. Post Warranty Support

If a Customer calls CITS for service after the product warranty has expired,the customer will be instructed to contact the dealer registered to their productunder the ASCR Program (if the dealer selected either Dispatch by CITS orthe Warranty Marketing Program). If the dealer did not make the selection,the customer will be offered Time and Material Service.

D. Time and Material Service

If a Customer calls CITS for service after the product warranty has expired(and an Extended Service Plan was not purchased), or the Extended ServicePlan has expired, the CITS Help Desk will diagnose the problem, anddetermine if on-site service dispatch is required:



Page 28

The customer will be instructed to contact the Authorized Service Providerregistered to their product under the ASCR Program (if the dealer selectedDispatch by CITS). The Authorized Service provider may charge the end-user for time and materials for each on-site service visit.

If the product is not registered under the ASCR Program (as Dispatch byCITS), CITS will dispatch a third-party service company and the end-userwill be charged for time and materials for each on-site service visit.

E. CarePAK Extended Service Plan

Canon CarePAK Extended Service Plans are available for the customer toextend the printer warranty period beyond the one (1) year limited warranty.Extended Service Plans are available to the customer, if the Dealer orReseller is unable to, or chooses not to provide post-warranty service.

With the CarePAK Extended Service Plan, the customer will receive toll-freetelephone support; and if needed, on-site service for their Canon product forthe duration of the extended coverage. Extended coverage plans areavailable with either a one (1) year or two (2) year plan.

Note: CarePAK coverage cannot be extended beyond the original termpurchased.

The CarePAK Extended Service Plan (one (1) year or two (2) year) must bepurchased during the printer warranty period and goes into effect on the daythe original printer warranty expires. It does not include extended coveragefor any consumables, such as paper or ink cartridges.

F. imagePROGRAF Web Support (End-User)

Canon USA has a Marketing and Consumer Support Web site availablethrough the Canon USA Home Page www.usa.canon.com.

Go to www.usa.canon.com/imageprograf, to access the imagePROGRAFweb site. This web site contains a full span of solutions that are standard withCanon’s large format printers. The latest firmware, drivers, software tools,Frequently Asked Questions (FAQ’s), brochures and more can bedownloaded from this site.



Page 29

IX. Product Technical Support Offerings

A. Authorized Service Providers

Service is provided through a Canon Authorized Service Provider or througha third-party service company managed by CITS. Canon authorized serviceproviders are expected to service the equipment they sell. Since theseproducts are also available through a sales-only distribution channel, theserial number of the product must be registered to the service provider ofrecord through the ASCR System (refer to the ASCR (Authorized ServicerCustomer Registration) System, (Page 20) in order to ensure that service isnot provided through a third-party service company.

B. Authorization Policy

To become service authorized and maintain authorization to service theimagePROGRAF models, each service provider’s location must have at leasttwo (2) technicians who have been certified on the imagePROGRAFiPF6400SE printer.

C. Canon USA e-Support Center Web site

Canon USA’s Engineering Services and Solutions Division provides highquality e-Support via the Internet and is only available for Canon USAAuthorized Servicing Dealers or Authorized Service Providers.

Canon USA’s e-Support is designed to give dealer and authorized servicertechnicians access to technical support information via the Worldwide Web.

The following functions and information can be accessed:

Proactive notification of new releases, patches, Technical Publications,and other information via e-mail

Search for Technical Solutions with the Integrated KnowledgeManagement System through natural language query

Read or download Online documentation

Download patches and their Readme files

Track and Modify logged Cases

Review all open Cases.

In order to access e-Support, you must first register for a Support ID. Toregister for a Support ID, go Online to the Canon USA Engineering Servicesand Solutions Division’s e-Support Center web site atwww.support.cusa.canon.com. Click on the “Register” button and follow theinstructions for registration. This service is available at no additional charge toall authorized dealers.


Figure 8 - Canon USA e

D. Canon USA ISG Central Web site

Complete versions of the Service Guides are available on the Canon USAISG Central web site (

Access is limited to the Authorized Dealer’s Management staff; please contactyour Dealer Administrator to request access to the System and TechnicalSupport Section of ISG

Figure 9 - Welcome to ISG Central


Service Guide

Canon USA e-Support Login

Canon USA ISG Central Web site

Complete versions of the Service Guides are available on the Canon USAISG Central web site (http://isgcentral.cusa.canon.com/).

Access is limited to the Authorized Dealer’s Management staff; please contactyour Dealer Administrator to request access to the System and TechnicalSupport Section of ISG Central.

Welcome to ISG Central


February 2014

Page 30

Complete versions of the Service Guides are available on the Canon USA

Access is limited to the Authorized Dealer’s Management staff; please contactyour Dealer Administrator to request access to the System and Technical



Page 31

When the user is logged onto ISG Central, they must select the EngineeringServices and Solutions button to access the Service Guides area of the website as shown below.

Figure 10 - ISG Central Services



X. Canon USA Technical Support Center Call Escalation

Canon USA provides a time-sensitive call escalation process for all authorizedimagePROGRAF iPF6400SE printer Dealers. Each caller must be fully trained onthe imagePROGRAF iPF6400SE printer for which they are calling in order toobtain telephone support.

The TSC is the single-point of entry for this process. Once a call is placed to theTSC and information is logged into the call management system, a case number isassigned to the call. Every reasonable effort must be made to resolve the problemthrough the TSC. If the problem cannot be resolved by the TSC, then an escalationmay be necessary in accordance with the process shown below:

Figure 11 – Call Escalation Flow Chart

Assistance Required

CITS Dispatches Service Provider of record,or Third-Party Service Company

Authorized Service Provider / Dealeror Third-Party Service Company

Contacts Canon USA TSC

Canon USATechnical Support Center

1-800-528-2830

Canon USA LFPDigital Solutions Specialists

Canon USA LFPEngineering

Status

Modify

Canon imagePROGRAF iPF6400SEEnd-User Contacts CITS at

1-800-423-2366 or, Authorized ServiceProvider / Dealer

Update Case

Update Case

Update Case

February 2014

Page 32



Page 33

XI. Appendix

Note: All specifications are for reference purposes only and are subject to changewithout notice.

A. Specifications

Table 23 – imagePROGRAF iPF6400SE Printer Specifications

Item Specifications

Type Bubble jet printer

Media feed system Roll paper/ Cut sheet (Manual switching)

Media loading

capacity

Roll paper

One (1) roll

Outer diameter: 150mm or less

2 -inch (standard) /3 -inch (standard)

Manual feed (front) One (1) sheet

Delivery method Face-up delivery towards the front

Delivery capacity One (1) sheet

Cutter Automatic horizontal cut (round blade)

Media width for printing without borders

Approximately: 10"(254mm), 14"(356mm), 16"(407mm),

17"(432mm), 24"(610mm), B4(10"/257mm),

A2(16.5"/420mm), A2+(17"/432mm), B2(20"/515mm),

A1(23"/594mm)

Max. Media size

Roll paper: width Approximately: 24"(610mm)

Roll paper: lengthApproximately: 59'(18m) (differs depending on OS and

application)

Cut sheet paper: width Approximately: 24"(610mm)

Cut sheet paper: length Approximately: 5', 2" (1.6m)

Print assurance

area

Roll paperMargin of leading edge: 20mm, margin of trailing edge: 5mm,

margin of left and right edges: 5mm

Cut sheet paperMargin of leading edge: 20mm, margin of trailing edge:23mm, margin of left and right edges: 5mm

Printable areaRoll paper

Margin of leading edge: 3mm, margin of trailing edge: 3mm,margin of left and right edges: 3mm[Borderless] Margin of leading edge: 0mm, margin of trailingedge: 0mm, margin of left and right edges: 0mm

Manual feed (front)Margin of leading edge: 3mm, margin of trailing edge: 3mm,margin of left and right edges: 3mm

Paper thickness 0.07mm to 0.8mm

Detection function

No paper, leading edge/trailing edge of paper, paper

width/skew, paper slip, purge motor home position, carriage

position, head existence, remaining amount of ink, ink tank

existence, waste ink full, head overheat, cover open, roll

cassette open/close, mist fan lock, cutter position, ink supply

valve open/close, non-ejection of ink



Page 34

Table 23 - imagePROGRAF iPF6400SE Printer Specifications, continued

Item Specification

Self-diagnostic functionLED flashes and lights up on the operation panel, and

displays an error on LCD.

Printer language GARO (Graphic Arts Language with Raster Operation)

Memory 256MB

InterfaceStandard

Full Speed(12 Mbit/sec), High Speed (480 Mbit/sec), bulk

transfer

IEEE 802.3 10base-T, 802.3u 100base-TX/Auto-Negotiation,

802.3x Full Duplex

Option None

Print headInk ejection method Bubble jet method

No. of nozzles 2,560 nozzles per color

Highest Resolution Approximately 2,400x1,200dpi

Ink tank

Ink color Pigment ink 6 colors (MBK/BK/C/M/Y/R)

Ink capacityPackaged with a printer : 90ml, consumables : 130ml,

300ml

Ink supply method Tubing method (with sub tank)

Operation acoustic

Sound pressure level (reference values):During standby: Approximately 35 dB (A) or lessDuring printing: Approximately. 49 dB (A) or lessAcoustic power level:During printing : Approximately 6.4Bels or less (coatedpaper, photo/illustration mode (prior image quality), standardmode. Measured based on printing conditions of ISO7779)

Operation environmentTemperature: 15 to 30°C, Humidity: 10 to 80%

(No condensation)

Power supply 100 to 240VAC (50/60Hz)

Power

consumption

During operation 100W or less

During standby (power

saving mode)

100 to 120VAC 5W or less

220 to 240VAC 5W or less

During power off

standby0.5W or less (LOT6-compliant)

Printer dimension

/ weightPrinter+ stand+ basket

Approximately: 40"(W) x 34"(D) x 39"(H) / Weight: 119lb(54kg) (Including roll holder. Ink & heads not included)

Dimension /

weight when

packaged

Stand/Basket alone(for USA)

Approximately: 46.5 "(W) x 36"(D) x 33"(H) / Weight:196lb(89 kg)



Page 35

Table 24 - Printhead PF-05 Specifications

Printhead PF-05

Model PF-05

Type Bubble-jet on demand

Head configuration 6 colors integrated type (6 chips per print head)

Nozzle pitch 1,200 dpi x 2

Nozzle per chip MBK/BK/C/M/Y/R: 2,560 nozzles for each color

Droplet size 4 picoliters per color

Head replacement User replacement


B. Canon imagePROGRAF Large Format PrinterThe limited warranty set forth below is given by Canon U.S.A., Inc. and Canon Canada, Inc. (collectively "Canon") withrespect to the Canon imagePROGRAF Large Format Printer packaged with this limited warranty and Canon brandedaccessories and options designed for usCanon warrants the Product to be free from defects in workmanship and materials under normal use and service for aperiod of one (1) year after delivery to the original purchaserrelevant warranty period, Canon shall, in its sole discretion and without charge, repair or replace any defective part with anew or comparable rebuilt part or replace the Product with a new or rthe warranty period of the defective Product. This warranty shall not extend to the Canon Printhead for the Product, forwhich a separate warranty is given. Nor shall this warranty cover other consumaand ink cartridges, as to which there shall be no warranty or replacement.You must call for remote diagnostic assistance for operation and support of the Product atIn the United States: Your local Service Provider; or call 1-800-423-2366, Monday through Friday from

8:00 a.m. to 8:00 p.m. ETYou must cooperate with Canon in remotelymalfunction remotely, with your assistance. If Canon cannot fix your Product’s malfunction through remote diagnostics, Canonshall schedule an on-site service call by an independent auwill send you a replacement part for any defective user replaceable item. You will be charged at the thenrates of Canon or the Service Provider if the defects in the Pwarranty period for the Product has expired or warranty coverage has not been sufficiently established by appropriatedocumentation.This warranty shall only apply if this Product is usesoftware, as to which items Canon shall have no responsibility. NONEQUIPMENT AND SOFTWARE WHICH MAY BE DISTRIBUTED WITH THE PRODUCT ARE SOLD AS IS, WITWARRANTY OF ANY KIND BY CANON, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESSFOR A PARTICULAR PURPOSE. The sole warranty, if any, with respect to such nonmanufacturer or producer thereof.THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIEDWARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, RELATING TO THE USE ORPERFORMANCE OF THE PRODUCT. NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONEDABOVE, GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THE PRODUCT SHALL BIND CANONOR ANY SERVICE PROVIDER. NO WARRANTY IS GIVEN ON ANY USED PRODUCT.THIS WARRANTY SHALL BE VOID AND OF NO FORCE AND EFFECT IF THE PRODUCT IS DAMAGED AS A RESULTOF (A) ABUSE, NEGLECT, MISHANDLING, ALTERATION, ELECTRIC CURRENT FLUCTUATION OR ACCIDENT, (B)IMPROPER USE, INCLUDING FAILURE TO FOLLOW OPERATING OR MAINTENANCE INSTRUCTIONS IN, ORENVIRONMENTAL CONDITIONS PRESCRIBED IN, CANON’S USER'S GUIDE OR OTHER DOCUMPRODUCT, (C) REPAIR BY OTHER THAN SERVICE REPRESENTATIVES QUALIFIED BY CANON WHO ARE ACTINGIN ACCORDANCE WITH CANON’S SERVICE BULLETINS (D) USE OF SUPPLIES OR PARTS (OTHER THAN THOSEDISTRIBUTED BY CANON) WHICH DAMAGE THE PRODUCT OR CAUSEOR SERVICE PROBLEMS OR (E) USE OF THE PRODUCT WITH NONEQUIPMENT OR SOFTWARE, INCLUDING THE USE OF THE PRODUCT IN ANY SYSTEM CONFIGURATION NOTRECOMMENDED IN ANY USER'S GUIDE OR OTHER DOCUWARRANTY EXTEND TO ANY PRODUCT ON WHICH THE ORIGINAL IDENTIFICATION MARKS OR SERIAL NUMBERSHAVE BEEN DEFACED, REMOVED, OR ALTERED.ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE PRODUCT OR CONTAINED ON THE SOFTDISKETTES OR CD-ROM'S ENCLOSED WITH, OR ACCOMPANYING, THE PRODUCT), AND ANY UTILITY SOFTWARE,DISTRIBUTED WITH OR FOR THE PRODUCT, IS SOLD “AS IS” AND WITHOUT WARRANTY BY CANON. THE SOLEWARRANTY WITH RESPECT TO SUCH SOFTWARE IS CONTAINED IN THE SOFTLICENSE AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY LIMITATIONS AND DISCLAIMERS THEREON.PLEASE CONTACT CANON IMMEDIATELY IF YOU HAVE NOT RECEIVED A COPY OF THE SOFTWAREMANUFACTURER'S LICENSE AGREEMENT.NEITHER CANON NOR ANY SERVICDAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICEPROVIDER), LOSS OF REVENUE OR PROFIT, FAILURE T0 REALIZE SAVINGS OR OTHER BENEFITS, LOSS ORCORRUPTION OF DATA INCLUDING, WITHOUT LIMITATION, DATA STORED ON THE PRODUCT'S HARD DISKDRIVE, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA,STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE,MISUSE OR INABILITY TO USE THE PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM ISBASED AND EVEN IF CANON OR ANY SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCHDAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ANY SERVICE PROVIDER BE GREAMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITINGTHE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TOPERSONS AND PROPERTY OF THE PURCHASER OR OTHERS, ARISING OUT OF THOR INABILITY TO USE THE PRODUCT SOLD BY CANON NOT CAUSED SOLELY AND DIRECTLY BY THENEGLIGENCE OF CANON OR ANY SERVICE PROVIDER. THIS LIMITED WARRANTY SHALL NOT EXTEND TOANYONE OTHER THAN THE PURCHASER, AND STATES SUCH PURCHASER'CONDITIONS OF WARRANTYDefective parts must be returned to Canon or a Service Provider with all necessary documentation and will become theproperty of Canon.

THIS WARRANTY APPLIES TO PRODUCTS SOLD AND USED IN THE U.S.A AND CANADA ONLY

Canon U.S.A., Inc. One Canon Park, Melville, New York 11747Canon Canada, Inc. 6390 Dixie Road


Service Guide

imagePROGRAF Large Format Printer Limited Warrantywarranty set forth below is given by Canon U.S.A., Inc. and Canon Canada, Inc. (collectively "Canon") with

respect to the Canon imagePROGRAF Large Format Printer packaged with this limited warranty and Canon brandedaccessories and options designed for use with the imagePROGRAF Large Format Printer (collectively, the "Product").Canon warrants the Product to be free from defects in workmanship and materials under normal use and service for aperiod of one (1) year after delivery to the original purchaser (“Purchaser”) by Canon or its authorized dealer. During therelevant warranty period, Canon shall, in its sole discretion and without charge, repair or replace any defective part with anew or comparable rebuilt part or replace the Product with a new or rebuilt Product. Warranty replacement shall not extendthe warranty period of the defective Product. This warranty shall not extend to the Canon Printhead for the Product, forwhich a separate warranty is given. Nor shall this warranty cover other consumable parts or consumables, such as paperand ink cartridges, as to which there shall be no warranty or replacement.

call for remote diagnostic assistance for operation and support of the Product at

Provider; or call2366, Monday through Friday from

8:00 a.m. to 8:00 p.m. ET

In Canada: Your local Service Provider; or call 1-800-OK-CANON, Monday through Friday

from 9:00 a.m. to 5:00 p.m. ETYou must cooperate with Canon in remotely diagnosing the Products malfunction. Canon may attempt to correct themalfunction remotely, with your assistance. If Canon cannot fix your Product’s malfunction through remote diagnostics, Canon

site service call by an independent authorized Canon Service Provider (the "Service Provider") or Canonwill send you a replacement part for any defective user replaceable item. You will be charged at the thenrates of Canon or the Service Provider if the defects in the Product are not covered by this limited warranty, or if the applicablewarranty period for the Product has expired or warranty coverage has not been sufficiently established by appropriate

This warranty shall only apply if this Product is used in conjunction with compatible computers, peripheral equipment andsoftware, as to which items Canon shall have no responsibility. NON-CANON BRAND COMPUTERS, PERIPHERALEQUIPMENT AND SOFTWARE WHICH MAY BE DISTRIBUTED WITH THE PRODUCT ARE SOLD AS IS, WITWARRANTY OF ANY KIND BY CANON, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESSFOR A PARTICULAR PURPOSE. The sole warranty, if any, with respect to such non-Canon brand item is given by themanufacturer or producer thereof.

TY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIEDWARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, RELATING TO THE USE ORPERFORMANCE OF THE PRODUCT. NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONEDABOVE, GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THE PRODUCT SHALL BIND CANONOR ANY SERVICE PROVIDER. NO WARRANTY IS GIVEN ON ANY USED PRODUCT.THIS WARRANTY SHALL BE VOID AND OF NO FORCE AND EFFECT IF THE PRODUCT IS DAMAGED AS A RESULTOF (A) ABUSE, NEGLECT, MISHANDLING, ALTERATION, ELECTRIC CURRENT FLUCTUATION OR ACCIDENT, (B)IMPROPER USE, INCLUDING FAILURE TO FOLLOW OPERATING OR MAINTENANCE INSTRUCTIONS IN, ORENVIRONMENTAL CONDITIONS PRESCRIBED IN, CANON’S USER'S GUIDE OR OTHER DOCUMPRODUCT, (C) REPAIR BY OTHER THAN SERVICE REPRESENTATIVES QUALIFIED BY CANON WHO ARE ACTINGIN ACCORDANCE WITH CANON’S SERVICE BULLETINS (D) USE OF SUPPLIES OR PARTS (OTHER THAN THOSEDISTRIBUTED BY CANON) WHICH DAMAGE THE PRODUCT OR CAUSE ABNORMALLY FREQUENT SERVICE CALLSOR SERVICE PROBLEMS OR (E) USE OF THE PRODUCT WITH NON-COMPATIBLE COMPUTERS, PERIPHERALEQUIPMENT OR SOFTWARE, INCLUDING THE USE OF THE PRODUCT IN ANY SYSTEM CONFIGURATION NOTRECOMMENDED IN ANY USER'S GUIDE OR OTHER DOCUMENTATION FOR THE PRODUCT. NOR DOES THISWARRANTY EXTEND TO ANY PRODUCT ON WHICH THE ORIGINAL IDENTIFICATION MARKS OR SERIAL NUMBERSHAVE BEEN DEFACED, REMOVED, OR ALTERED.ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE PRODUCT OR CONTAINED ON THE SOFT

ROM'S ENCLOSED WITH, OR ACCOMPANYING, THE PRODUCT), AND ANY UTILITY SOFTWARE,DISTRIBUTED WITH OR FOR THE PRODUCT, IS SOLD “AS IS” AND WITHOUT WARRANTY BY CANON. THE SOLEWARRANTY WITH RESPECT TO SUCH SOFTWARE IS CONTAINED IN THE SOFTWARE MANUFACTURER'SLICENSE AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY LIMITATIONS AND DISCLAIMERS THEREON.PLEASE CONTACT CANON IMMEDIATELY IF YOU HAVE NOT RECEIVED A COPY OF THE SOFTWAREMANUFACTURER'S LICENSE AGREEMENT.NEITHER CANON NOR ANY SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTYDAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICEPROVIDER), LOSS OF REVENUE OR PROFIT, FAILURE T0 REALIZE SAVINGS OR OTHER BENEFITS, LOSS OR

CLUDING, WITHOUT LIMITATION, DATA STORED ON THE PRODUCT'S HARD DISKDRIVE, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA,STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE,

BILITY TO USE THE PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM ISBASED AND EVEN IF CANON OR ANY SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCHDAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ANY SERVICE PROVIDER BE GREAMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITINGTHE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TOPERSONS AND PROPERTY OF THE PURCHASER OR OTHERS, ARISING OUT OF THE POSSESSION, USE, MISUSEOR INABILITY TO USE THE PRODUCT SOLD BY CANON NOT CAUSED SOLELY AND DIRECTLY BY THENEGLIGENCE OF CANON OR ANY SERVICE PROVIDER. THIS LIMITED WARRANTY SHALL NOT EXTEND TOANYONE OTHER THAN THE PURCHASER, AND STATES SUCH PURCHASER'S EXCLUSIVE REMEDY.CONDITIONS OF WARRANTYDefective parts must be returned to Canon or a Service Provider with all necessary documentation and will become the

THIS WARRANTY APPLIES TO PRODUCTS SOLD AND USED IN THE U.S.A AND CANADA ONLY

One Canon Park, Melville, New York 117476390 Dixie Road Mississauga, Ontario L5T 1P7 Canada


February 2014

Page 36

Limited Warrantywarranty set forth below is given by Canon U.S.A., Inc. and Canon Canada, Inc. (collectively "Canon") with

respect to the Canon imagePROGRAF Large Format Printer packaged with this limited warranty and Canon brandede with the imagePROGRAF Large Format Printer (collectively, the "Product").

Canon warrants the Product to be free from defects in workmanship and materials under normal use and service for a(“Purchaser”) by Canon or its authorized dealer. During the

relevant warranty period, Canon shall, in its sole discretion and without charge, repair or replace any defective part with aebuilt Product. Warranty replacement shall not extend

the warranty period of the defective Product. This warranty shall not extend to the Canon Printhead for the Product, forble parts or consumables, such as paper

Your local Service Provider; or callCANON, Monday through Friday

from 9:00 a.m. to 5:00 p.m. ETdiagnosing the Products malfunction. Canon may attempt to correct the

malfunction remotely, with your assistance. If Canon cannot fix your Product’s malfunction through remote diagnostics, Canonthorized Canon Service Provider (the "Service Provider") or Canon

will send you a replacement part for any defective user replaceable item. You will be charged at the then-current service callroduct are not covered by this limited warranty, or if the applicable

warranty period for the Product has expired or warranty coverage has not been sufficiently established by appropriate

d in conjunction with compatible computers, peripheral equipment andCANON BRAND COMPUTERS, PERIPHERAL

EQUIPMENT AND SOFTWARE WHICH MAY BE DISTRIBUTED WITH THE PRODUCT ARE SOLD AS IS, WITHOUTWARRANTY OF ANY KIND BY CANON, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS

Canon brand item is given by the

TY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIEDWARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, RELATING TO THE USE ORPERFORMANCE OF THE PRODUCT. NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONEDABOVE, GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THE PRODUCT SHALL BIND CANON

THIS WARRANTY SHALL BE VOID AND OF NO FORCE AND EFFECT IF THE PRODUCT IS DAMAGED AS A RESULTOF (A) ABUSE, NEGLECT, MISHANDLING, ALTERATION, ELECTRIC CURRENT FLUCTUATION OR ACCIDENT, (B)IMPROPER USE, INCLUDING FAILURE TO FOLLOW OPERATING OR MAINTENANCE INSTRUCTIONS IN, ORENVIRONMENTAL CONDITIONS PRESCRIBED IN, CANON’S USER'S GUIDE OR OTHER DOCUMENTATION FOR THEPRODUCT, (C) REPAIR BY OTHER THAN SERVICE REPRESENTATIVES QUALIFIED BY CANON WHO ARE ACTINGIN ACCORDANCE WITH CANON’S SERVICE BULLETINS (D) USE OF SUPPLIES OR PARTS (OTHER THAN THOSE

ABNORMALLY FREQUENT SERVICE CALLSCOMPATIBLE COMPUTERS, PERIPHERAL

EQUIPMENT OR SOFTWARE, INCLUDING THE USE OF THE PRODUCT IN ANY SYSTEM CONFIGURATION NOTMENTATION FOR THE PRODUCT. NOR DOES THIS

WARRANTY EXTEND TO ANY PRODUCT ON WHICH THE ORIGINAL IDENTIFICATION MARKS OR SERIAL NUMBERS

ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE PRODUCT OR CONTAINED ON THE SOFTWAREROM'S ENCLOSED WITH, OR ACCOMPANYING, THE PRODUCT), AND ANY UTILITY SOFTWARE,

DISTRIBUTED WITH OR FOR THE PRODUCT, IS SOLD “AS IS” AND WITHOUT WARRANTY BY CANON. THE SOLEWARE MANUFACTURER'S

LICENSE AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY LIMITATIONS AND DISCLAIMERS THEREON.PLEASE CONTACT CANON IMMEDIATELY IF YOU HAVE NOT RECEIVED A COPY OF THE SOFTWARE

E PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTYDAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICEPROVIDER), LOSS OF REVENUE OR PROFIT, FAILURE T0 REALIZE SAVINGS OR OTHER BENEFITS, LOSS OR

CLUDING, WITHOUT LIMITATION, DATA STORED ON THE PRODUCT'S HARD DISKDRIVE, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA,STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE,

BILITY TO USE THE PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM ISBASED AND EVEN IF CANON OR ANY SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCHDAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ANY SERVICE PROVIDER BE GREATER INAMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITINGTHE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO

E POSSESSION, USE, MISUSEOR INABILITY TO USE THE PRODUCT SOLD BY CANON NOT CAUSED SOLELY AND DIRECTLY BY THENEGLIGENCE OF CANON OR ANY SERVICE PROVIDER. THIS LIMITED WARRANTY SHALL NOT EXTEND TO

S EXCLUSIVE REMEDY.

Defective parts must be returned to Canon or a Service Provider with all necessary documentation and will become the

THIS WARRANTY APPLIES TO PRODUCTS SOLD AND USED IN THE U.S.A AND CANADA ONLY.

imagePROG

C. Canon imagePROGRAF Printhead

Canon U.S.A., Inc. and Canon Canada, Inc. (collectively "Canon")Limited Warranty (the "Printhead") to be free from defects in workmanship and materials under normal use and service, for aperiod of one-year after delivery to the original purchaser of the Printhead,Printhead, as displayed in the “Status Display” of the Status Monitor utility accompanying the Product in which the Printheadincorporated, has a last character of “a”sole discretion and without charge, repair or replace any defective Printhead with a new or comparable rebuilt Printhead.Warranty replacement shall not extend the warranty period of the defective

To arrange for warranty services by Canon please call:

In the United States: 1-800-423-2366, Monday through Friday

from 8:00 a.m. to 8:00 p.m., E.T.

If the Printhead malfunction is not covered by this Limited Warranty or the applicable warranty period has expired or has not besufficiently established by appropriate documentation, you will be required to replace the Printhead at your expense. .

THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANYIMPLIED WARRANTIES AND CONDITIONS REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULARPURPOSE, RELATING TO THE USE OR PERFORMANCE OF THE PRINTHEAD. NO OTHER EXPCONDITION OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM OR CORPORATION WITHRESPECT TO THE PRINTHEAD SHALL BIND CANON OR ANY SERVICE PROVIDER. NO WARRANTY IS GIVEN ON ANYUSED PRINTHEAD.

This warranty shall be void and oimproper cleaning, unauthorized repairs or alteration of the Printhead, or a Product in which the Printhead is incorporated,current fluctuation, or accident, (b) improper use, including failure to follow operating or maintenance instructions in, orenvironmental conditions prescribed in, Canon's operator's manual or other documentation, (c) installation or repair by otherservice representatives qualified by Canon who are acting in accordance with Canon's service bulletins, or (d) use of supplies orparts (other than those distributed by Canon) which damage the Printhead or cause abnormally frequent service calls or servicproblems. Nor does this warranty extend to any Printhead on which the original identification marks or serial numbers have beendefaced, removed, or altered.

NEITHER CANON NOR ANY SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE(UNLESS CAUSED SOLELY ANDREVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTEEQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTOR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRINTHEAD REGARDLESSOF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ANY SERVICE PROVIDER HASBEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECANY SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRINTHEAD CAUSING THEALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FORLOSS, DAMAGE OR INJURY TO PPOSSESSION, USE, MISUSE, OR INABILITY TO USE THE PRINTHEAD SOLD BY CANON NOT CAUSED SOLELY ANDDIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICE PROVIDER. THIS LIMITED WARRANTY SHALL NOTEXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRINTHEAD AND STATES SUCHPURCHASER’S EXCLUSIVE REMEDY.

CONDITIONS OF WARRANTYAt Canon’s discretion, defective parts must be returned with all necessary documentation and will become the property o

THIS WARRANTY APPLIES TO PRINTHEADS SOLD AND USED IN THE U.S.A. AND CANADA ONLY

2 Subject toLot Numbeinformation

CC


imagePROGRAF Printhead Limited Warranty

Canon U.S.A., Inc. and Canon Canada, Inc. (collectively "Canon") warrant the imagePROGRAF Printhead packaged with thisLimited Warranty (the "Printhead") to be free from defects in workmanship and materials under normal use and service, for a

year after delivery to the original purchaser of the Printhead, or for the period that the “Head Lot Number” of thePrinthead, as displayed in the “Status Display” of the Status Monitor utility accompanying the Product in which the Printheadincorporated, has a last character of “a”2, whichever period expires first. During the relevant warranty period, Canon shall, in itssole discretion and without charge, repair or replace any defective Printhead with a new or comparable rebuilt Printhead.Warranty replacement shall not extend the warranty period of the defective Printhead.

To arrange for warranty services by Canon please call:

2366, Monday through Fridayfrom 8:00 a.m. to 8:00 p.m., E.T.

In Canada: 1-800-OK-CANON, Monday through Friday

from 9:00 a.m. to 8:00 p.m., E.T.

the Printhead malfunction is not covered by this Limited Warranty or the applicable warranty period has expired or has not besufficiently established by appropriate documentation, you will be required to replace the Printhead at your expense. .

ARRANTY IS IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANYIMPLIED WARRANTIES AND CONDITIONS REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULARPURPOSE, RELATING TO THE USE OR PERFORMANCE OF THE PRINTHEAD. NO OTHER EXPCONDITION OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM OR CORPORATION WITHRESPECT TO THE PRINTHEAD SHALL BIND CANON OR ANY SERVICE PROVIDER. NO WARRANTY IS GIVEN ON ANY

This warranty shall be void and of no force and effect if the Printhead is damaged as a result of (a) abuse, neglect, mishandling,improper cleaning, unauthorized repairs or alteration of the Printhead, or a Product in which the Printhead is incorporated,

accident, (b) improper use, including failure to follow operating or maintenance instructions in, orenvironmental conditions prescribed in, Canon's operator's manual or other documentation, (c) installation or repair by other

qualified by Canon who are acting in accordance with Canon's service bulletins, or (d) use of supplies orparts (other than those distributed by Canon) which damage the Printhead or cause abnormally frequent service calls or servic

s warranty extend to any Printhead on which the original identification marks or serial numbers have been

NEITHER CANON NOR ANY SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE(UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICE PROVIDER), LOSS OFREVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTEEQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTOR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRINTHEAD REGARDLESSOF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ANY SERVICE PROVIDER HASBEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL REC OVERY OF ANY KIND AGAINST CANON ORANY SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRINTHEAD CAUSING THEALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FORLOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THEPOSSESSION, USE, MISUSE, OR INABILITY TO USE THE PRINTHEAD SOLD BY CANON NOT CAUSED SOLELY ANDDIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICE PROVIDER. THIS LIMITED WARRANTY SHALL NOT

XTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRINTHEAD AND STATES SUCHPURCHASER’S EXCLUSIVE REMEDY.

At Canon’s discretion, defective parts must be returned with all necessary documentation and will become the property o

THIS WARRANTY APPLIES TO PRINTHEADS SOLD AND USED IN THE U.S.A. AND CANADA ONLY

Subject toLot Numbe


warrant the imagePROGRAF Printhead packaged with thisLimited Warranty (the "Printhead") to be free from defects in workmanship and materials under normal use and service, for a

or for the period that the “Head Lot Number” of thePrinthead, as displayed in the “Status Display” of the Status Monitor utility accompanying the Product in which the Printhead is

During the relevant warranty period, Canon shall, in itssole discretion and without charge, repair or replace any defective Printhead with a new or comparable rebuilt Printhead.

CANON, Monday through Friday

the Printhead malfunction is not covered by this Limited Warranty or the applicable warranty period has expired or has not be ensufficiently established by appropriate documentation, you will be required to replace the Printhead at your expense. .

ARRANTY IS IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANYIMPLIED WARRANTIES AND CONDITIONS REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULARPURPOSE, RELATING TO THE USE OR PERFORMANCE OF THE PRINTHEAD. NO OTHER EXP RESS WARRANTY,CONDITION OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM OR CORPORATION WITHRESPECT TO THE PRINTHEAD SHALL BIND CANON OR ANY SERVICE PROVIDER. NO WARRANTY IS GIVEN ON ANY

f no force and effect if the Printhead is damaged as a result of (a) abuse, neglect, mishandling,improper cleaning, unauthorized repairs or alteration of the Printhead, or a Product in which the Printhead is incorporated, electric

accident, (b) improper use, including failure to follow operating or maintenance instructions in, orenvironmental conditions prescribed in, Canon's operator's manual or other documentation, (c) installation or repair by other than

qualified by Canon who are acting in accordance with Canon's service bulletins, or (d) use of supplies orparts (other than those distributed by Canon) which damage the Printhead or cause abnormally frequent service calls or servic e

s warranty extend to any Printhead on which the original identification marks or serial numbers have been

NEITHER CANON NOR ANY SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGEDIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICE PROVIDER), LOSS OF

REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTEEQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA, STORAGE CHARGES OR OTHER SPECIAL, INCIDENT ALOR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRINTHEAD REGARDLESSOF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ANY SERVICE PROVIDER HAS

OVERY OF ANY KIND AGAINST CANON ORANY SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRINTHEAD CAUSING THEALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR

ERSONS AND PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THEPOSSESSION, USE, MISUSE, OR INABILITY TO USE THE PRINTHEAD SOLD BY CANON NOT CAUSED SOLELY ANDDIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICE PROVIDER. THIS LIMITED WARRANTY SHALL NOT

XTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRINTHEAD AND STATES SUCH

At Canon’s discretion, defective parts must be returned with all necessary documentation and will become the property o f Canon.

THIS WARRANTY APPLIES TO PRINTHEADS SOLD AND USED IN THE U.S.A. AND CANADA ONLY .

Subject to

anon U.S.A., Inc. One Canon Park, Melville, New York 11747anon Canada, Inc. 6390 Dixie Road

One Canon Park, Melville, New York 117476390 Dixie Road Mississauga, Ontario L5T 1P7 Canada

RAF iPF6400SE Service Guide

the first paragraph of this Limited Warranty, any character other than “a” displayed as the last character of ther signifies that warranty coverage has lapsed. Please see.

Service Guide

the first paragraph of this Limited Warranty, any character other than “a” displayed as the last character of ther signifies that warranty coverage has lapsed. Please see http://www.usa.canon.com/imageprograf

February 2014

Page 37

the first paragraph of this Limited Warranty, any character other than “a” displayed as the last character of the Head/www.usa.canon.com/imageprograf for further



Page 38

D. List of Tables

Table 1 – Configuration of imagePROGRAF iPF6400SE..................................................................4Table 2 – imagePROGRAF iPF6400SE Hardware Accessory..........................................................4Table 3 – imagePROGRAF iPF6400SE Software Option .................................................................4Table 4 – imagePROGRAF iPF6400SE CarePAK Options...............................................................4Table 5 – imagePROGRAF iPF6400SE Supplies and Consumables ...............................................5Table 6 – imagePROGRAF iPF6400SE Box Contents .....................................................................6Table 7 – Online Course Modules .....................................................................................................8Table 8 – Service Materials .............................................................................................................10Table 9 - Enhanced Service Mode Features ...................................................................................11Table 10 – Power Receptacle..........................................................................................................12Table 11 – Power and Plug Requirements for imagePROGRAF iPF6400SE.................................12Table 12 – Weight ............................................................................................................................13Table 13 – Dimensions ....................................................................................................................13Table 14 – Installation Space Requirements ...................................................................................14Table 15 – Estimated Installation Times..........................................................................................14Table 16 – Special Tools, Solvents and Oils List.............................................................................15Table 17 – Installation Service Support Tools List...........................................................................15Table 18 – imagePROGRAF iPF6400SE Consumables List (Main Unit)........................................16Table 19 – Field Replacement Parts List .........................................................................................17Table 20 - imagePROGRAF iPF6400SE Recommended Spare Parts List.....................................18Table 21 – imagePROGRAF iPF6400SE Maintenance Kit Parts List .............................................19Table 22 - eTag Warranty Claim Console Requirements ................................................................24Table 23 – imagePROGRAF iPF6400SE Printer Specifications .....................................................33Table 24 - Printhead PF-05 Specifications ......................................................................................35

E. List of Figures

Figure 1 – Learning Path for Service Technicians.............................................................................8Figure 2 – Authorized Servicer Customer Registration Form..........................................................23Figure 3 – eSupport: e-Tag..............................................................................................................23Figure 4 – eSupport e-Tag Warranty Claim Console.......................................................................24Figure 5 – ISG Central Homepage ..................................................................................................25Figure 6 – CNA Warranty Credit Inquiry ..........................................................................................26Figure 7 – CNA e-Tag Warranty Claims Search..............................................................................26Figure 8 - Canon USA e-Support Login ...........................................................................................30Figure 9 - Welcome to ISG Central..................................................................................................30Figure 10 - ISG Central Services .....................................................................................................31Figure 11 – Call Escalation Flow Chart............................................................................................32

Date post:	26-Jul-2020
Category:	Documents
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