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IMPACT OF EQ ON

ORGANIZATIONAL

BEHAVIOR

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Joy

Fear Disgust Basic Emotions

Anger Surprise

Sad Love

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WHAT IS EMOTIONAL QUOTIENT?

EQ is said to be a measure of a person’s emotional intelligence

The ability to Understand the needs and feelings of oneself

and other people Manage one’s own Feeling Respond to others in appropriate way

EI is largely learnt, developed throughout life and conditioned by life's experience.

Improved by training, coaching, experience.

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Daniel Goleman identified the five 'domains' of EQ as:

Knowing your emotions. Managing your own emotions. Motivating yourself. Recognizing and understanding other

people's emotions. Managing relationships.

EMOTIONAL QUOTIENT- THE FIVE DOMAINS

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Self Personal competence

OTHERS Social competence

1)Self awarenessEmotional self awarenessAccurate self assessment Self confidence

2)Social awareness Empathy Service Orientation Organizational awareness

3)Self management Self control TrustworthinessConscientiousnessAdaptability Achievement Drive Innovativeness

4)Relationship management Developing others Influence Communication Conflict management Leadership Building Bonds Teamwork and collorabation

Four major components of EQ

GETS YOU HIRED GETS YOU FIRED/PROMOTED

THE PROFESSIONAL SUCCESS

IQ VS EQ(Intelligent Quotient Vs Emotional Quotient )

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Two different kinds of intelligence Intellectual Emotional

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A research shows that IQ can help you to be successful to the extent of 20 percent only in life.

The rest 80% depends on EQ .

IQ VS EQ(Intelligent Quotient Vs Emotional Quotient )

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515 senior executives analyzed by the search firm Egon Zehnder International.

People with strong EQ were more likely to succeed than those who were strongest in either relevant previous experience or IQ.

The study included executives in Latin America, Germany, and Japan, and the results were almost identical in all three cultures.      

Survey - EQ Leads To Success In Top Executives Around The World    

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Variety of emotions Positive Negative Intensity of emotions Personality Job requirements Frequency and duration of emotions How emotions are exhibited How long emotions are displayed

EMOTION DIMENSIONS

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A waitress at a restaurant is expected to do emotional work ,such as smiling and express positive emotion towards client .

A nurse working in a hospital ,is expected to express positive emotions towards patients , such as warmth and compassion.

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For Organizations

For Individuals

For Coaches and Consultants

Major Benefits Of EQ

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Human resources planning Job profiling Recruitment

interviewing ,selection and training

Management Development Customer relations and

customer service Corporate culture Emotional support Leadership

Applying EQ in Business Organization

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“If only I had a different job ……..” “If only I had finished graduation

……..” “If only I had been

handsome/beautiful ……..” “If only I had been born rich and

famous ……..” “If only I had good contacts ……..” “If only I had better friends ……..”

Characteristics of a low EQ Person

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Compassion

Gratitude Attention Forgivene

ss Tolerance Patience Sympathy Humility

Healthy Emotional State

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Individual Contributor

Team Lead Supervisor Manager VPs CEOs/Chairs

The Higher Up You Go up the ladder . . .

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Emotional Competency

Emotional Maturity

Emotional Sensitivity

Emotional Competence Managers Should Learn…..

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Tackling Emotional Upsets High Self Esteem Handling Egoism Handling Inferiority

Complex

Emotional Competency

Emotional Maturity

Understanding Threshold of Emotional Stimulation

Empathy Improving Inter personal

relations Communicability of emotions

Emotional Sensitivity

Self Awareness Developing Others Delaying Gratification Adaptability and Flexibility

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Increased productivity Enhanced leadership skills Improved responsiveness Greater creativity Create enthusiastic work environments Reduce stress levels Resolve emotional issues Improve the well being of employees Improve relationships

High EQ can lead to…….

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Sample EQ Test 1

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12 – 24: Your frankness is commendable, but need to work on.

25 – 34: People in this range often find themselves blowing up at their co-workers, even their loved ones.

35 – 44: You have slightly above average EQ – with room to grow.

45 – 54: You have very high emotional intelligence.

55 – 60: You have an exceptional EQ. The organizations welcome these candidates with open arms.

Sample EQ Scorecard 1

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Question: In my group of friends, I am generally aware of how each person feels about the other people in our social circle.

o  Strongly Agreeo  Agreeo  Disagreeo  Strongly Disagree Question: When I am upset, I can usually pinpoint exactly why I am

distressed.o Strongly Agreeo  Agreeo  Disagreeo  Strongly Disagree Question: When I make mistakes, I often berate and criticize myself

and my abilities.o  Ofteno  Sometimeso  Rarelyo  Almost Never 

Sample EQ Test 2

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Question: I feel uncomfortable in emotionally charged situations.o Strongly Agreeo  Agreeo Disagreeo  Strongly Disagree  Question: I tend to avoid confrontations. When I am involved in a

confrontation, I become extremely anxious.o  Strongly Agreeo  Agreeo Disagreeo Strongly Disagree  Question: I feel confident about my own skills, talents, and abilities.o  Strongly Agreeo  Agreeo  Disagreeo  Strongly Disagree

Sample EQ Test 2

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In a national insurance company……. Insurance sales agents who were weak in emotional

competencies such as self-confidence, initiative, and empathy sold policies with an average premium of $54,000.

Those who were very strong in at least 5 of 8 keyemotional competencies sold policies worth $114,000 (Hay/McBer Research andInnovation Group, 1997).

In a large beverage firm… Using standard methods to hire division presidents, 50% left

within two years, mostly because of poor performance. When they started selecting based on emotional

competencies such as initiative, self-confidence, and leadership ,only 6% left in two years.

Division leaders with these competencies outperformed their targets by 15 to 20 percent. Those who lacked them under-performed by almost 20

Examples

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The Consortium for Research launched a training programme on EI at American Express.

It found that:- Managers increased their business by 18.1% as against 16.2% who did not receive the training- In tasks involving sales and mechanical skills, employees with high EI were found to be 12 times more productive than the others- Insurance professional and account managers with high EI were 127% more productive

Examples

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