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IMPACT OF QUALITY AUDIT FORSUSTAINABLE SANITATION CULTURE

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BHARTI FOUNDATIONLAUNCHED IN 2000 AS THEDEVELOPMENT ARM OFBHARTI ENTERPRISES

TRANSFORMING INDIA,ONE VILLAGE AT A TIME

VisionTo help underprivileged children and young people of our country realize their potential

Introduction

Aim: To make quality education accessible to underprivileged children in rural India.

Implement and Support programs in primary/elementary, senior secondary and higher education.

Transform the children into educated, employable and responsible citizens of tomorrow

Develop a sense of commitment to the communities in which they live.

Continuing the tradition of contributing towards the nation’s agenda, the Foundation has initiated ‘Satya BhartiAbhiyan’, to improve sanitation facilities in rural Ludhiana.

Satya Bharti School Program

253 Schools in 6 states

42,419 Students

49% Girls; 75%(SC/ST/OBC)

1657 Teachers

57% Female Teachers

Satya Bharti Learning Centres

942 Centres (379Operational, 563 closed)

22,982 Students impacted15,196 Mainstreamed

50% Girls

325 Education Volunteers

Satya Bharti QualitySupport Program

89 Governmentschools in 4 states

30,950 Students

1590 Teachers

Satya Bharti Abhiyan

12,723 Individualtoilets handed over

559 Villages covered

63,050 Beneficiaries

14 Girls’ Toilets inGovernment schools

Nyaya Bharti

Launched inNovember 2015 toprovide legal andfinancial assistanceto underprivilegedunder trials

Bharti Foundation was setup in 2000 as the philanthropic arm of Bharti Enterprises; implementing and supporting programsfor the underprivileged in the field of education, sanitation and most recently legal assistance.

PROGRAMS

NOTE: Status on 30th April-16

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Program AnnouncementInspired by the Honorable Prime Minister, Mr. Narendra Modi’s speech on 15th Aug 2014, and supporting “SwachhBharat Mission”, Bharti Foundation Announced – Satya Bharti Abhiyan on 18th August 2014

Satya Bharti Abhiyan - Launched on 18th Aug’14‘Satya Bharti Abhiyan’ is an initiative to improve sanitation facilities in rural Ludhiana,Punjab. Focus area is to improve the sanitation facilities by providing access to toilets.

Objectives:

To achieve this vision Bharti Foundation has offered to spend upto Rs.100 Crore:

1. To construct toilets in individual households where such facilities are lacking.

2. To improve sanitation facilities in Government schools in rural Ludhiana bybuilding new toilets for girls, where no separate toilets for girls exist.

Scope:Over 900 + villages across rural Ludhiana

Exclusions:Toilets not to be constructed in urban areas and in private schools.

Journey

Launched on18th August’14

Agreement with Sulabh Internationalsigned on 9th October’14 for 12,000toilets

Nov’14, Sample toilets constructedin Hambran Village by SulabhInternational

Agreement with Sintex Infra Ltd.signed on 24th Nov’14 for 500toilets, contract extended

Agreement with AFHTAC (HFH)signed on 8th Dec’14 for 500 toilets& further contract extended

Agreement with TurnstoneGlobal signed on 20th July’15for a pilot of 100 IndividualToilets

Agreement with Humana People to PeopleIndia signed on 24th August’15 for a pilot of100 IHHLs

Prime Minister, Mr. Narendra Modi’s speech on15th August’14, to support “Swachh Bharat Mission

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Problem StatementAs per Census 2011:

• 267,046 households residing in rural area of Ludhiana district.

• An Estimated 13% do not have access to Individual Toilets

• Nirmal Bharat Abhiyan (NBA) through base line survey done in year 2012, had estimated that

10% of households do not have access to individual household latrines (hereafter referred as

IHHLs)

Thus,

• As per NBA data, there are 26,705 (10% of 267,046) households, and

• As per census 2011, there are 34,715 households (13 % 267046) not having access to toilets and

need support.

Since, NBA survey 2012 is latest, therefore 27,000 approx. toilets to be constructed.

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I. Project duration: 3 years starting from October 2014 to September 2017.Components

i. Household baseline survey in 900+ villages : Identify and prepare list of households / schools without toilets

ii. Construction of 27,000 Household Latrines (approx., actuals based on survey)

iii. Construction of 14 girls toilet (actuals based on schools identified by Education Department)

iv. IEC to the extent possible.

II. Project implementation: On ground implemented by technical organization having :

i. Experience in sanitation issues and constructing sanitation facilities

ii. Past track record in undertaking large scale sanitation project.

iii. Demonstrated cost effective, quality and lasting toilet designs

Program Implementation Strategy

III. Criteria for Individual toilet construction:i. Only one toilet shall be constructed in a household where no toilet exists.ii. A household consists of a group of people (any number) living in a house which is enclosed by a boundary

wall (char diwari)iii. Eligibility for a toilet by a household is not subject to any other criteria such as gender, income, etc.

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Various super structures, sewage treatment and disposal systems were considered and evaluated.

On evaluation, finally a brick and mortar/ prefabricated super structure, for the “WC”/ seat, with two leach pits was

selected.

Twin Pit model of Toilet

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Features of “Twin Pit toilet”1. Hygienically and technically cost effective and appropriate.

2. Socio-culturally acceptable.

3. Easy to construct with locally available materials.

4. Needs only 1 to 1.5 liters of water for flushing, while conventional flush toilet needs 12 to 14 liters of water.

5. Easy and cost effective to operate and repair/ maintain in rural areas.

6. Eliminates mosquito, insect and fly breeding. - Free from health hazards.

7. Pits are generally designed for 3 years de-slugging interval. Once first pit is full, it is blocked and second pit is put

into use. The sludge gets converted in to manure in two years and may be safely removed. This cycle can be

repeated indefinitely.

8. Needs less space and is cheaper than a septic tank toilet system.

9. Does not need scavengers for cleaning the pits or disposal of sludge.

10. Makes available rich fertilizer and soil conditioner.

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Evaluations for selecting the Model

Sl. No Sub Structure Cost Effectiveness Maintenance RepairsTech Know

how reqd forop

Type ofSuper

structureManufacturer Strength Aesthetic

Looks

Acceptability in

villagesRepair

1 Pit latrine Plastic Body Syntex Least Worst Least Difficult

2 Single Leach Pit L1 Least High Locally Least PUF Panel Syntex Medium Medium Medium Difficult

3 Twin Leach Pit 2 X L1 Medium Medium Locally LeastMS Frame

and cementboard

Enertech & HPLtd

Medium Medium Medium Difficult

4 Septic Tank &Soak Pit

10 x L1 Highest Least Locally Medium

CardboardHoney Combpanel withbison board

Vespar Medium Best Medium Difficult

5 Bio Digester 10 x L1 High Highest Expertrequired

HighBrick &Mortar

without tilesSulabh Max Medium Max Easy

Toilet designs for feasibility Super structure for feasibility

NOT RECOMMENDED: NOT FULLY SANITARY LATRINE

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1. Beneficiary identification

• Involving Gram Panchayat representatives for inviting applications from households.

• House visit by implementing partner representative and correction in the list.

• Display of posters with names of identified beneficiaries for community ownership of selections.

• Including additional or exclusion of beneficiaries (if any).

• Sample verification by Bharti Foundation representative.

2. Construction of Individual House Hold Latrine in respective houses

3. Beneficiary education on usage and maintenance

4. Documentation

• Receive certificate from beneficiaries.

• Photograph of beneficiaries with constructed toilet.

• Copy of government identification proof.

• Certificate from Sarpanch.

6. Monitoring usage of toilets

• Agency to study the percentage of toilets in use - one year after construction.

Key Processes of Program Implementation

Program Implementation: Start-Up Activities

• Preliminary survey to estimate the Individual Toilets needs.

• Liaison with government and various vendor.

• Identification of suitable and experienced vendor.

• Sampled Toilet construction and improvements.

• Scale up with vendors.

• Formulation of Quality standard, Process, Protocols and

monitoring mechanism.

• Design IEC material and Process. House Hold Survey

August –September 2014: Technical and Programmatic Feasibility Study - Interactions held with

• Research Institute of Compassionate Economics (RICE) team who surveyed on sanitation, quality, usage,

access and trends (SQUAT).

• Founder and experts of Sulabh International who are pioneers in sanitation movement in India.

• Industries like Vespar and Sintex who are manufactures and sellers of various types of pre-fabricated toilets.

• DSM a company in India who are pioneered glass reinforced plastic (GRP) for building construction.

• Enertech Engineering Pvt. Ltd. (Authorized project executors of Hindustan Prefab Ltd) use Light Gauge Steel

Frames and Fibers Cement Boards.

• District Administration, Ludhiana including Deputy Commissioner and Additional Deputy Commissioner

(Development) for support in survey and implementation.

• Department of Water Supply and Sanitation, Ludhiana to understand ground situation and supporting IEC

campaign during execution.

Program Implementation: Start-Up Activities cont…

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GOVERNMENT GIRLS SCHOOL TOILETS

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Director General School Education (DGSE) – Data

• Schools without girls toilet : 15 Primary schools• Girls enrollment : 648• Government data shows : 1 toilet common for boys and girls

Action: Team visits

Recommendation: Construct 14 girls toilets out of which 06 with CWSN (Children with Special Needs) facilities

Analysis:

14 schools do not have a separate toilet for girls, available common toilets were asked to used boys and girls.

1 Government Primary School (GPS) is running on a land which is under dispute and has no sanitation facility forchildren; school building is in a dilapidated state. Hence Toilet construction not recommended.

Background: Girls Toilets in Government Schools

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Girls toilet design and Status

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Girls Toilets in Government SchoolsExisting Toilet in Govt. Schools New Toilet Provided by Bharti Foundation

Motor brick Model

Pre- fabricated Model

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Program Implementation-Awareness, IEC (Information, Education and Communication)

Gramsabhas organized in each village.

Information booklets for Individuals household and Panchyat distributed. Banners (Four Types for each villages). Awareness Rallies : One rally per 20 villages.

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Information, Education and Communication: Banners

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Program Implementation : Capacity Building

For Smooth Implementation of ourProject, Capacity Building wasdone for vendor teams.

Training was provided on variousapproaches of IEC promotingBehavioral change & Surveys aswell as for construction Quality andmaintenance of toilets.

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Satya Bharti Abhiyan is being implementedin partnership with 5 NGOs of nationalrepute , having past experience of similarkind of sanitation project.

Partnership for Individual Toilets

SulabhInternational

Sintex Infra Pvt.Ltd

AFHTAC Humana People toPeople

Turnstone Global

12000

3000

1500

100517

9724

2439

1093

100373

IHHL Toilet - MoU vs ConstructedContract Given as MoU Total nos of Toilet Constructed till 30th April' 2016

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Vendor NameNumber of villages in which

SurveyCompleted

Toilets HandedOver

Sulabh International 580 413

Sintex 192 122

AFHTAC (Habitat ForHumanity)

77 59

Turnstone Global(agreement signed on

20/7/2015)18 13

Humana People topeople (agreement

24/8/2015)7 7

Total 874 614

Village Wise Progress of Satya Bharti Abhiyan

0

100

200

300

400

500

600

SULABH SINTEX AFHTAC TURNSTONE HUMANA

580

192

7718 7

Survey Completed in 877 Villages

050

100150200250300350400450

SULABH SINTEX AFHTAC TURNSTONE HUMANA

413

122

5913 7

Toilets handed over in 614 Villages

NOTE: Status on 30th April-16

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Unit Wise Progress of Satya Bharti Abhiyan

9724

24391093

373 1000

2000

4000

6000

8000

10000

12000

SULABH SINTEX AFHTAC TURNSTONE HUMANA

Number of Toilets Handed over

93 78

268

93

00

50

100

150

200

250

300

SULABH SINTEX AFHTAC TURNSTONE HUMANA

Number of Toilets to be Handover

970

143 12235 0

0

200

400

600

800

1000

1200

SULABH SINTEX AFHTAC TURNSTONE HUMANA

Number of Toilets Under Construction

Satya Bharti Abhiyan Project Status - 30/04/2016

Vendor NameNumber of Toilets

ToiletsCompleted

Handedover

Awaitinghandover

UnderConstruction Total

e = (f+g) f g h i=(e+h)

Sulabh International 9817 9724 93 970 10787

Sintex 2517 2439 78 143 2660AFHTAC (Habitat For Humanity) 1361 1093 268 122 1483Turnstone Global (agreementsigned on 20/7/2015) 466 373 93 35 501

Humana People to people(agreement 24/8/2015) 100 100 0 0 100

Total 14261 13729 532 1270 15531

NOTE: Status on 30th April-16

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Quality Tools Applied

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Quality Control

1. Sample Survey done by Field Team

Selection of Beneficiaries

Quality of Material Used

Design & Specification Adherence

IEC, Awareness & Usage of Toilet.

2. Checklist

3. Quality Protocol

4. Quality Standard

5. Rigorous Audit by Quality Team.

6. Quality Certificate from Surpanch.

7. Quality Audit by External Agencies

E&Y.

8. Appreciation letters by Government

representatives.

Committed to deliver Quality workand benchmark.

Internal Quality Control Mechanismwas developed to reduce variation.

Quality Control tools were appliedto meet the objectives.

Committed to deliver Quality workand benchmark.

Internal Quality Control Mechanismwas developed to reduce variation.

Quality Control tools were appliedto meet the objectives.

LinkLinkLink

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In order to maintain accountability and transparency tothe process, Foundation has robust handover process:

• Taking-over certificate for the beneficiary

• Photographs of the beneficiary with respective

toilet

• Copy of a Government issued identification

proof

• Certificate by the Sarpanch

Documentation

Beneficiary Handover Certificate

Gram Pachayat -KotliCertificate by the Sarpanch

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1. Aims & Objectives:• To analyze progress of Satya Bharti Abhiyan.• Understand process compliance based on MOU signed.• Beneficiaries selection process.• Quality of toilet construction.• Monitoring and supervision process.

2. Scope of IHHLAudit:Audit was conducted as per the guidelines of MoU signed with the Second party-Affordable Housing Technical Assistance (AFHTAC), a trust setup by Habitat for Humanity International & Sintex InfraProjects Ltd, Sualabh International, Humana People to People & Turnstone Global, Protocols and Quality Standard forSatya Bharti Abhiyan shared with these second party.258 toilets of 20 villages were audited.

Villages: Shankar, Gurm, Bounkar Gujran, Gawaddi, Hawas, Hambran, Nurpur, Alliwal, Bhata Dua, Bhukhri Kalan, BhukhriKhurd, Kashi Khurd, Chakki, Manewal, Rahimabad Khurd, Chehlan, Bomb, Ikolahi, Bhamaddi, and Chima 0f Ludhianadistrict.

An interaction with the beneficiaries were recorded covering necessary aspect of the project.

During the audit almost all the aspects of completed and under construction toilets were inspected.

Quality Assurance through Sample Quality Audit.

Checking Specification of IHHL

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Audit Methodology:

• Toilets were audited on sampling basis.

• Selection was done on the basis of list of villages

where Individual toilets were constructed or where

construction work was in progress.

• Village name was selected through Simple random

Sampling. Functional toilets along with under

construction toilets were audited.

• During audit two standard data collection techniques

i.e., Interview & Inspection method was adopted.

• A standard set of questionnaires and checklists were

prepared based on MoU signed as per the Quality

standard and protocol shared with the partners.

Quality Assurance through Sample Quality Audit

Hambran, 23

Nurpur, 10

Alliwal, 7

BhathaDua, 4

Shankar, 23

Gurm, 15

BounkarGujran, 15

Gawaddi, 11

Hawas, 7

BhukhriKalan, 15

BhukhriKhurd, 3

KhasiKhurd, 22

Chakki, 11

Manewal,18

Rahimabadkhurd, 28

Phase I, Total Unit Audited: 44 Phase II, Total Unit Audited: 71

Phase III, Total Unit Audited: 97 Phase IV, Total Unit Audited: 46

Name Of Village Audited In No. of IHHLToilets Audited

Hambran Phase I 23Nurpur Phase I 10Alliwal Phase I 7

Bhatha Dua Phase I 4Shankar Phase II 23

Gurm Phase II 15Bounkar Gujran Phase II 15

Gawaddi Phase II 11Hawas Phase II 7

Bhukhri Kalan Phase III 15Bhukhri Khurd Phase III 3

Khasi Khurd Phase III 22Chakki Phase III 11

Manewal Phase III 18Rahimabad khurd Phase III 28

Chehlan Phase IV 14Bomb Phase IV 9

Ikolahi Phase IV 6Bhamaddi Phase IV 10

Chima Phase IV 7Total 258

Quality Assurance through Sample Quality Audit

Chehlan, 14

Bomb, 9Ikolahi, 6

Bhamaddi, 10

Chima, 7

CONTEXT INPUT PROCESS OUTPUT GOAL1. No. of

Householdwithout accessto Sanitation.

2. One toilet beconstructed toHouse referredto CharDiwari.

3. NoDiscriminationbased ongender, incomeor any otherparameter

1. BhartiFoundationfinancialallocation andexpenditure.

2. ProjectallocationBlock/Villagelevel.

3. Monitoringthroughweekly,monthly reportthrough CentralMIS

1. Selection of Beneficiaries.2. Approval on Beneficiaries

list.3. Poster Display.4. Resume to construction.5. Daily/weekly report.6. Numbering of Toilet.7. Information, Education and

Communication (IEC)through Gram Sabha.

8. Handover of Toilet.9. Internal Process Audit.10.Audit Report Sharing.11.Corrective Action Plan.12.CAP Closure.

1. Elimination ofOpendefecation.

2. Improve RuralSanitation.

3. Privacy.4. Safety of

Familymembers.

5. IncreasedComfort level.

6. ImproveCleanliness.

7. Respect incommunity.

Progress madetowardsUniversal ruralsanitationcoverage

Indicators Analyzed to Track Progress under Satya Bharti Abhiyan

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Phase-I Initial Audit observations Project awareness among the beneficiaries was very poor.

Selection of beneficiaries not done as per guidelines of MoU.

Variation in the construction of toilets were observed.

Few toilets had no ventilation, few had two or more.

Doors used were of different quality and not as per the specification based on MoU.

Poor quality of wall paintings observed.

Improper fixing of Seating pan.

Cracks were observed on the walls and the roofs.

Incomplete plaster of walls.

Floor was not constructed properly. Thin layer of cement/plaster was observed.

Few toilets were painted with blue & white color which was different from the approved

colour scheme.

Toilets code/ Numbers were not engraved properly.

Standard number system was not followed in all villages.

Vol.- 01

Vol.- 02

Refer Link

Refer Link

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Phase-II Audit observations

Highlights• More than 50% toilets were completely handed over to the beneficiaries.• 84% completed toilets were found functional and beneficiaries were using toilets, stopping open

defecation.• 100% audited beneficiaries stated that they regularly clean their toilets and during inspection we

observed that it was properly cleaned.• Most of the beneficiaries were very happy with the initiative of constructing toilets in their own house.• Construction of new toilet has given family members respect.• Money or any type of bribe was not given to any of the contractor.

Concerns• 16% completed toilets were found not functional and family members move outside for defecation.

(Gurm & Shankar village of Dehlon block.• 71 audited (toilets) had no household toilets before construction. 40% beneficiaries stated that female

members using their relatives’ toilet and rest all were moving out for open defecation.• 65 % audited beneficiary’s house were of Pakka Makan and having all other facilities like TV, Fridge,

washing machines etc. except toilets.• Villagers are less aware regarding the Satya Bharti Abhiyan.• Beneficiaries have less awareness regarding usage of water in these toilets.• No knowledge regarding benefits after using the toilet and diseases occurring due to open defecation.

Vol.- 03

Vol.- 04

Refer Link

Refer Link

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Phase-II Audit Individual Toilet

Highlights• 38 toilets out of 49 toilets constructed by AFHTAC (Habitat for Humanity) were fully constructed.• Overall construction work and finishing was observed in good condition.• Foot rest and rural pan was properly fitted.• Internal and external plaster work was quite satisfactory and fittings of door was also good.• Primer and paint was properly used on the door.• No major variation was observed in the dimension of doors, walls, height & inclination of roof & pit.• 7 out of 22 audited toilets constructed by Sintex Infra Project Ltd were completed and found

functional, rest 15 were under construction.

Concerns• Minor cracks were observed on the wall of the toilets.• Toilets junction chamber covers were not plastered and sealed in few toilets.• The prefabricated material used by Sintex was not up to the desired quality.• In many toilets H corner started rusting, minor cracks and some damage was also observed in

prefabricated walls.• In doors, some fittings like handle, L drop, some screw and nut bolts were not fitted properly.• Overall strength of prefabricated super structure was not good and may not be durable in comparison

to conventional structure.

SBA Audit Checklist

Scope: To check Quality of Construction and Specifications

Refer Link

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Phase-II Audit Observations

Objective of Audit: To know about the awareness program and initiatives taken by second party to educate villagersregarding this project. The purpose was to understand the process of monitoring and complain handling, fault rectificationmechanism.

• Information Education Campaigns (IEC) program was yet to start but initial awareness campaign was done by partnerduring survey and gram sabha was conducted.

• Pamphlets, posters and big flex were used to educate the beneficiaries regarding toilets.

• Small pamphlets were used during home visits.

• On completion of toilet construction, beneficiaries’ handover certificate was collected along with a valid governmentidentity proof.

• Partner collected acknowledged letters from Sarpanch used for bill settlement.

• Concerns raised by beneficiaries were immediately addressed by partners through Bharti Foundation Sanitation team.

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Phase-III Audit Observations

H corner of some toilets has started rusting, minor cracks and some damage was also observed in prefabricated walls. Some fittings like handle, L drop, some screw and nut bolts were not fitted properly in doors.

In three cases, ID data/Number did not match with dated report. In two cases (CAK/MCH/04/Sep 15 &SINTEX/LDH/699) ID number did not match and Father’s Name did not match in one case (CAK/MCH/06/Sep 15).

Villagers are less aware regarding the Satya Bharti Abhiyan and about the name of the company that constructed thesetoilets. Very few of the beneficiaries were able to state that it was built by Bharti Foundation or Airtel.

Beneficiaries are less aware regarding usage of water in these toilets.

In 24 out of 57 audited toilets plaster strength/quality was average. It starts eroding. In these toilets plaster foundbroken. Some photos are attached here.

In few toilets minor cracks were observed on the wall and at few household toilets junction chamber plates were notplastered.

Either money or any type of bribe was not given to any of the contractor.

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Phase-IV Audit Observations

5 out of 9 in Bhamaddi village, Toilet structure was completed by Sulabh International. Internal plaster on wall andfinished surface were due. Handover process was not done.

2 out of 14 audited toilets plaster was incomplete. Quality of plaster on the wall was average.

90 % beneficiaries of all audited villages were aware about Satya Bharti Abhiyan and about the name BhartiFoundation constructed these toilets.

Data of one family member Baldev Singh (CEL/SMA/SL – 34) from Chehlan village was mismatched with selectionlist.

One beneficiary name (Pal Singh) in Bamb village was not mentioned in selection list but construction was on.

73%

16%

36%

85%

16%

60%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

Lack of awareness regarding SatyaBharti Abhiyan among

Beneficiaries

Improper fixing of Seating Pan andfoot rest

Toilet floor and wall Plaster wasnot done properly

Toilet Code was not mentioned asper sugested format and Notuniform in all audited toilets

Constructed and hand over toiletswere found not functional

Women used Open deficationbefore toilet construction

NOTE: Phase I Audit from 19th & 23rd Jan 2015

Quantitative Audit Observations through Radar Chart – Phase I

27%

84%

64%15%84%

60%

90%

97%

96%

100%

100%

10%0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Awareness level amongBeneficiaries regarding Satya

Bharti Abhiyan

Seating Pan and foot rest wereproperly fixed in audited IHHL

Toilet floor and wall Plaster wasdone properly in Audited IHHL

Uniform Toilet Code mentioned asper sugested format

Constructed and hand over toiletswere found functional during audit

Women go for Open defication orthey uses relative toilets bfore

toilet construction

Phase IPhase IV

NOTE: Phase IV Audit on 22nd & 23rd April 2016

Quantitative Audit Observations – A Comparison Phase IV vs. Phase I

Quality Audit : At a Glance

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Cause & Effect Diagram

PartnersNT

-

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Recommendations

AFHTAC (Habitat For Humanity)

• Partners should increase monitoring and awareness activities and educatethe beneficiaries to use the toilets and not to make it a store room.

• Sanitation team along with partners should focus more on usage of toilets.• Focus on importance and benefits.• Structured IEC should be conducted with villagers and educate about the

objectives of Satya Bharti Abhiyan.• Constitute more local member supervisory committee (Nigrani Committee)

that can promote family members to use toilets.• Campaign promotion to stop open defecation.

For Sintex

• Defective parts and rusted H edge parts should not be used.• Accessories like handle, L drop and panel should be proper fixed.• Make adequate arrangements for watering of the plinth and pit slabs.

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Nigrani CommitteeVillage Hawas - A Case Study

• A convergence with Government Initiatives.• Team of four old ladies are members of Nigrani

Committee of the village Hawas.

• Created awareness among the villagers about toilet

usage and its benefits.

• Ensured that each member of the family must use

the facility of toilet.

• Nigrani committee conducted regular awareness

sessions about benefits of toilet usage.

Ensuring Sustainability through Audit

Members of Nigrani Committee in Village Hawas(Gayan Kaur, Preetam Kaur, Tej Kaur & Surjeet Kaur)

Learnings from Quality Audit

Pre Audit Information:The surveys performed under the Satya BhartiAbhiyan showed that there were large number offamilies who were not happy with open defecationand wanted a toilet in their homes but were unableto build due to their low incomes.

Post Audit Information:While interacting with the local communities, teamQuality learnt that community members preferredthe provision of fully functional toilets oversubsidiaries or grants. A well designed andenvironment friendly functioning of toilet wasconsidered a better option.

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Government Feedback.

Community feedback through meetings and audits.

Individual Beneficiary feedback.

Satisfaction surveys from families.

Life Changing Case Studies.

Feedback by Senior Management.

Evaluating Parameters Feedback from Stakeholders

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Gram Pachayat -Kotli

Appreciation and Accolades Media Coverage

Gratitude through Greetings

Mr. Rakesh Bharti Mittal felicitatedby Panchayats

District Administration: Civil Services DayLetters from Sarpanchs

Appreciation and Accolades

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Promoting equal accessfor sanitation to Disable

* Source WHO

“This is what all I have beenpraying for whole of my life”Ms. Chandani W/o Mr. Bittu

“Now, I am not dependent on family for this kindof Care (sewa), my daughter-in law is very good,she never complaints but I was feeling pity onmyself” – Jito Bai“Now I get time for other works and my mothercan use toilet any time” – Kashmir Kaur

“I am happy that thefoundation accepted myapplication and providedme this toilet. I am relievedof my pain and shame.”-Parveen narrates

As Ghulam narrates– “I am verythankful to BhartiFoundation. My oldparents had to facemany problemswhich are overnow.”

Bhagwanti says- Protecting mydaughters from abuse used to be myprime concern while we used todefecate in open. Sometimes, mydaughter asked me why cant we havetoilets?. I had no answers exceptasking her to follow the tradition. Now,I motivate others also to use toilets.

Life Changing Case studies (Smiling Faces)

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Community Interaction By Co-Chairman, Mr.Rakesh Bharti Mittal on occasion of Baishakhi

• CEO and Head-Construction interacted with community in Ludhiana.

• CEO message: Toilets are their ‘Amanat’ and should be taken care by themselves.

• All beneficiaries expressed happiness and reported satisfaction with quality and

technology.

Members from Bharti Infratel Interacting with Beneficiaries

CEO at World Toilet Day Event, New Delhi

Senior Management Interaction

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Complete Rural Project. Identification of partners. Limited capacity of partners to meet Bharti Foundation requirements. Delivery of Quality from Partners and ensuring conformity. Maintaining Integrity at contract level. Unavailability of skilled labours led to delivery of Quality work. Scarcity of materials slowed down the pace of project. Receipt of large number of applications. Mindset Issues of Beneficiaries. Beneficiary verification and selection a tough task. Lack of accurate data from secondary sources. Limited Scope to do 100% Audit. Community Mindset and Beneficiary education level.

Challenges

Satya Bharti Abhiyan faced challenges duringthe process of creating awareness about healthysanitation practices in rural areas. The team ofthe Abhiyan worked hard to change the outlookof the community members by explaining thebenefits of having a toilet within their house.

Satya Bharti Abhiyan faced challenges duringthe process of creating awareness about healthysanitation practices in rural areas. The team ofthe Abhiyan worked hard to change the outlookof the community members by explaining thebenefits of having a toilet within their house.

With illiteracy rates high among theunderprivileged beneficiaries who wereprovided the toilets, the Abhiyan team had towork hard to explain the functionality &maintenance of twin pit for pour flushtechnology among beneficiaries.

With illiteracy rates high among theunderprivileged beneficiaries who wereprovided the toilets, the Abhiyan team had towork hard to explain the functionality &maintenance of twin pit for pour flushtechnology among beneficiaries.

During the beneficiary identification period, alarge number of applications were receivedfrom non-needy households. The field teamoften faced hurdles while verifying theeligibility of the households registered underthe scheme.

During the beneficiary identification period, alarge number of applications were receivedfrom non-needy households. The field teamoften faced hurdles while verifying theeligibility of the households registered underthe scheme.

Since each beneficiary household belonged tolow income category, the houses were locatedin cramped spaces, the task of providing a toiletin such tight spaces was often a challenge.

Since each beneficiary household belonged tolow income category, the houses were locatedin cramped spaces, the task of providing a toiletin such tight spaces was often a challenge.

ChallengesChallenges

Challenges Faced During the Project Implementation

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IMPACT

Satya Bharti Abhiyan

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Current Status : As on 31st march-16

Number of Direct Beneficiaries :

63,050Number of IHHL* in various stages :

:14,586Handed over : 12,723Awaiting hand over : 796Under Construction: 1,067

Survey done in Villages : 829Toilets handed over in Villages : 559

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Sanitation Awareness Campaigns in Satya Bharti School• Sanitation survey carried out

among 35,308 students in 252Satya Bharti Schools at the startof campaigns and at regularintervals.

• Latest survey findings: 3,853toilets have been constructed inthe homes of students and theirfamilies in six months ofcampaigning.

5 students of Satya Bharti School, Murshidabad (West Bengal) ensured toilet construction at theirhouse by securing funds from the Minorities Commission.

Aims toprovide toiletto everyhouseholdlacking onewithoutdiscriminating on socialor economicbackgrounds.

Women of thevillages wherethe toilets havebeen built feelmore secureand safe todayThey no longerneed to travelat odd hours toremote areasto defecate inthe open.

In manyfamilies it wasthe womenmembers whomotivated thefamily to applyfor a toiletunder SatyaBhartiAbhiyan.

Elderlypeople andthose withdisabilitieshavebenefitedwith thecomfort anddignity.

The Abhiyanreceived strongsupport fromvariousstakeholdersincludingGramPanchayats,GovernmentDepartmentsas well ascommunitymembers.

Encouraged asense ofownershipamongcommunitymembers byinstillingownershipwith thepromise ofmaintainingthe toilet andinfrastructure.

Impact of Satya Bharti Abhiyan

Sustainability of Satya Bharti Abhiyan

ProjectSustainability

HygienePromotion

Sanitation Campaign by SatyaBharti school Students, BhartiFoundation Staff & Airtel Staff

School, Anganwadis,Primary Health centre

Follow-Up Hand holding communityfor sustainability

Monitoringand

Evaluation

Spot Check / InternalQuality Audit /

Community monitoring

Third party (Audit)Evaluation

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… AND THE JOURNEYCONTINUES…