TỔNG CÔNG TY VIỄN THÔNG VIETTEL
Viettel Group
IMPLEMENTATION OFINTELLIGENT OPERATION CENTERS IN VIETNAM
Sam Son, 7/2018
Le Quoc HuuChief ICT Architect for Smart City
International Smart City Conference –
Sam Son 4-5/7/2018
Viettel Group
Content
1. Intelligent Operation Center Concept
2. Demand for Intelligent Operation Centers
3. Intelligent Operation Center implementations in the World
4. Intelligent Operation Center in ICT Architecture for Smart &
Sustainable Cities
5. R&D and Implementations of Intelligent Operation Center by
Viettel
6. Potential application of Intelligent Operation Centers
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1. Intelligent Operation Center Concept
City Intelligent Operations Center (IOC): A place where supervisors & coordinators
for domains directly related to urban acivities like Traffics, Public safety, Emergencies… to work
toghether in a cooperative manner, using advanced ICT technologies to effectively perform
basic functions of IOC:
1. Real time monitoring of urban activities directly related to social life via surveillance
camera & IoT sensors networks, giving timely alerts about potential incidents.
2. Connecting, data sharing and coordinating with domain specific monitoring & control
centers.
3. Receiving emergency requests, coordinating emergency response activities (traffic &
public safety incidents, fire fighting, ambulance services, disaster prevention, search and
rescue activities).
4. Ensure security for important, large scale events.
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IOC Concept (2)
IOC Extended functions:
1. Data Integration from domain specific IT systems to form Social-Economic Data
Warehouse for City KPIs visualization and Analytics, Predictions & Decision making.
2. Information Security and Safety Center.
3. Open Data: Provide open data sets for use to citizens, businesses & reseach institutes.
4. Online interface with citizens:
• Integrated Call Center to support Public services. Reception the citizens reflects &
opinions.
• Citizen Portal & Mobile Application for citizens.
5. Management of press & media information, Press and Television Center.
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2. Demand for Intelligent Operation CentersCities/Provinces need to implement IOC for:
Monitoring, detecting & timely coordinating to solve social safety incidents:
Traffic Jams Traffic Accidents
TRAFFIC: PUBLIC SAFETY:
Stealing,
robbery
Scrimmage,
Outbreak
EMERGENCIES:
Traffic Violations
Disaster
prevention,
search & rescue
CYBER
SECURITY
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Demand (2)
Information demand for City managers:
• City’s KPIs visualization on Dashboard.
• Socail-Economic Analytics, Predictions & Decision making.
• Management of press & media information.
Providing Open data to citizens, businesses & reseach institutes via Open Data
Portal.
Information demand for Citizens:
• Providing usefull information to citizens via Citizen
Portal and Mobile Application for citizens.
• Reception of citizens reflects & opinions about traffic,
public safety, environment, public services,…
• Call Center to support Public services.
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3. Intelligent Operation Center implementations in the WorldSince 2010 to now, the implementation of IOC for smart cities has become a trend
in the world:2. Center of Operations Rio de
Janeiro (Brazil, 12/2010)1. U-Integrated Center
of Anyang city (South
Korea, 3/2009)
3. Davao City Public Safety Command Center
(Phillippines, 6/2013)
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Intelligent Operation Center implementations in the World (2)
5. Integrated IOC of Incheon IFEZ (South Korea, 2014)
4. Glasgow Operations
Centre (Scotland, 2/2014)
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Intelligent Operation Center implementations in the World (3)
7. IoT-based
IOC of
Inneonusa
Venture,
Malaysia,
7/2016)
6. Makassar Smart City Operations
Centre (Indonesia, 2/2016)
8. Bristol’s Smart City Operations Centre (UK, 10/2017)
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4. Intelligent Operation Centerin ICT Architecture for Smart & Sustainable Cities
Viettel’s
Model of ICT
Architecture
for Smart &
Sustainable
Cities
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5. R&D and Implementations ofIntelligent Operation Center by Viettel
Viettel has implemented IOC Pilots for some provinces:
Command Center for Image and Security for District No.
12- HCM City (5/2017)
Viet Tri city IOC-
Phu Tho (12/2017)
Thua Thien Hue IOC
(3/2018)
Viettel is studying & designing the IOC for Ha Noi City in the form of IT services
leasing and is providing consultancy service for some other cities/provinces for IOC
projects.
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Intelligent Operation Center Architecture
Functional Sub systems:
1. Traffic Monitoring & Control.
2. Public Safety Monitoring.
3. Emergency Center.
4. Monitoring & coordination for Disaster prevention, search
& rescue.
5. Public Service Monitoring: Online Administrative Public
Services, Education, Healthcare, Environment, Mass
Transit, Electricity, Water, Urban lighting services….
6. Information Security and
Safety Monitoring.
7. Press & media
information Management.
8. Call Center to support
Public services. Reception
the citizens reflects &
opinions.
9. Data Analytics.
Platform – Technical Infrastructure:
• IOC Platform: a core of the Smart City Platform.
• Technical Infrastructure: Data Center - Video Wall, LAN, Device systems.
• Communication Networks: Fibre optic network.
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Technologies used for Intelligent Operation Center Architecture
1. Smart Map: GIS (Geographic Information System), integrating many domain specific data
layers.
2. Video Surveilance: Surveilance cameras + Video Wall.
3. IVA-Intelligient Video Analytics: APNR (Automatic Plate Number Recognition), FR (Face
Recognition), Behavor Analytics.
4. IoT- Internet of Things: IoT sensors, LPWA (Mobile IoT, NB-IoT,….
5. EAI: Enterprise Application Integration.
6. Big Data Analytics.
7. AI (Artificial Intelligence): Machine Learning. Deep Learning…
8. Infrastructure technologies: Cloud computing, SDDC (Software Defined Data Center),
Network Virtualization,..
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Viettel Intelligent Operation Center R&D
Viettel is investing heavily inIntelligent Operation Center R & D
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Traffic & Public Safety Surveilance Cameras
Emergencies Center
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IVA-Intelligient Video Analytics
APNR (Automatic Plate Number
Recognition)
FR (Face Recognition)
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Citizen Interface using Chatbot,
Center for Reception the citizens reflects & opinions
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Press & media information Management Center
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6. Potential application of Intelligent Operation Centers
Intelligent Operation Centers have great application potential:
1. Central IOC for Cities/Provinces/National IOCs for Government Cabinet & Ministries.
2. Domain specific IOC for Traffic, Police Command Centers for Image and Security at
provincial & district levels,….
3. IOCs for Enterprises providing public services:
IOCs for Highways/Elevated Railway Lines IOC for Railway Stations/
Long distance bus stations
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Potential application of Intelligent Operation Centers (2)
4. IOC for Areas: New urban areas, Tourism / Entertainment areas, Indusrial Zones,
Trade Centers, Buildings…
5. Intelligent Business Operations Centers of Enteprises: Groups, Corporations,
Companies.
IOC for Airports IOC for Sea Ports
TỔNG CÔNG TY VIỄN THÔNG VIETTEL
For more information please contact: Le Quoc Huu – Chief ICT Architect for Smart City
[email protected] Mb: 0965.996688
Thank you for your attention!
With our technology, finance and experience capabilitiesViettel Group is ready to provide consultancy service &
total solution to implement modern IOCsfor Cities/Provinces & Enteprises!
