Implementation of IT @ MphasiS

8/7/2019 Implementation of IT @ MphasiS

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ANALYSIS FROM

IT PERSPECTIVE

Presented by:- Ankit Misra 10/MBA/11

Ankur Arora 10/MBA/13

Apurv Bhardwaj 10/MBA/17

Puneet Arora 10/MBA/ 39

Saurabh Arora 10/MBA/48


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Company Profile

}MphasiS a unit of Hewlett-Packard Co., isan information technology servicescompany based in Bangalore, India.

} It is the sixth largest IT company in India.

} It has 29 offices in 14 countries withdelivery centers in India, Sri Lanka, China,North America and Europe


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Services @ MphasiS} MphasiS is a global IT and BPO services company,

which consistently delivers real improvements in

business performance for its clients, through a

combination of technology know-how, domain

and process expertise

} It provides integrated solutions that include

business process outsourcing, infrastructure

technology,

and application services.} The application services offered by the company

include application development as well as

applications maintenance and support services.


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BUSINESS MODEL

MphasiS' 24/7 global delivery model

optimizes cost

enhances productivity

improves time-to-market

through its twenty-nine offices in nine countries

emphasis is on developing flexible platforms

that allow their clients to rapidly implementbusiness processes with minimal capital

outlays


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MphasiS ranked No. 32 among the Top 100 companies in FinTech

MphasiS honored with the NDTV Profit Business Leadership Awards,2010 for Diversity and Inclusion

MphasiS Ranked 6th in the Top 20 IT Software

MphasiS ranked # 17 in the 'DataQuest(DQ) Top 20

MphasiS one of the five fastest growing companies by DQ Top 20Survey for 2009 '10

MphasiS Gets Two Awards for Successful Cooperation with UPC MphasiS ranked No. 23 by Bloomberg Business Weeks The Tech 100

2010


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} Financial services & insurance

} Healthcare

}

Telecom} Insurance

}Manufacturing

}Government

} Transportation and Logistics

}Airlines}Communications

} consumer & retail industries


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Financial services (banking)

} MphasiS has its roots in the Banking industry.

} Mphasis provide solutions and services across the entireRetail Banking value chain and its various functions, in

both technology and process outsourcing.

} Their solutions also include frameworks for:

Rapid integration of core-banking applications withtheir ecosystem

Mortgage origination and servicing operations Out-of-the-box Web 2.0 features, integration and

navigation for customer portals


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Financial services (Capital

Market)

} Clients range: investment banks and asset managers

retail brokers and custodians financial information providers

industry regulators.

} The innovative solutions provided by MphasiSenable their customers to

respond to market changes develop profitable customer relationships

secure new opportunities to stay ahead ofcompetition


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Insurance

}Mphasis provide insurance companieswith technology solutions that are tailor-

made to their unique and complexbusiness requirements.

} They help insurance companies

accelerate the introduction of newInsurance products through ProductXpress.


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Telecom} They service Telecom clients around the world in

Billing

Customer Relationship Management Business Intelligence

Portals

Integration and Enterprise Applications.

} Their ready-to-deploy Telco platform solutionshave helped their customers quickly implementbusiness performance monitoring and optimizationsolutions cost-effectively.


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HealthcareThey service a suite of Health Insurance

products for Government and Commercial

insurance providers with complete end-to-end integration. These include:

} HPS

} MetaVance

} Atlantes

} Healthcare portal

} Commercial Healthcare IT Services for severalBlue Cross, Blue Shield Plans


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Manufacturing} MphasiS provides manufacturing solutions that are

dynamic to respond to the emerging trends anddemands of our clientele.

} It spans across: Automotive Hi Tech Industrial Aerospace

as verticals and Product Lifecycle Management Manufacturing Execution System Embedded Systems and Mobility

as horizontals.


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Transportation & Logistics} MphasiS provides logistics services, covering

all areas of carrier, forwarder and integratorprocesses Express and Cargo shipping,partner integration and agency operations.

} They enable processes such as: Global Trade Services Shipment Automation Supply Chain Management

Cargo Management Operations Management Support Services


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Airlines} They devise and implement cutting-edge

software solutions that make airline and

airport operations simpler,

smoother andmore financially efficient.

} Their services include: Revenue systems

Airport operations

Customer services Marketing

Cargo handling and logistics


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Energy and UtilizationMphasiS provides :

Application support, maintenance and developmentfor Energy supply (generation availability)

fuel management and power plant (performance) power distribution (outage and work management)

customer information & billing domains

power plant engineering

invoice verification

Infrastructure load management.


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Government} Government Health and Family Services- public

health and family services providers upgrade their IT

capabilities and manage costs while maintainingcompliance with ever-changing regulations.

} Homeland Security and Public Safety Services- Our

solutions allow governments to share informationacross multiple agencies and levels swiftly and

securely in a virtual environment during times ofthreat and crisis.


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} ITOutsourcing/Enterprise- Wide Solutions-Our end-to-end solutions for governments

improve performance across the enterprise,boosting efficiency, increasing servicequality, and often reducing costs.

} E-Government Services- We delivereverything from new electronic licensing,permitting, and smart ticketing solutions tosecure electronic data storage and wirelesstransactions


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Tools and Technologies Our technological expertise spans the spectrum

available today and this includes some of the key technology areas as

mentioned in the below diagram

Service-ori

(SOA) isphas

developmin c


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APPLICATION Development} Our focus is to develop feature-rich business-critical

applications based upon open industry standards and

technology frameworks in emerging technologies,

usingadaptive development principles.

} Methodologies

Rapid application development

Object oriented development

Structured analysis, design and development

Rational unified process

Agile development in distributed environment withinternet and video collaboration


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APPLICATION Maintenance

} ensure that systems are flexible to meetevolving demands of client business, andprovide measurable improvements to

maximize your IT investments.

}Adaptive Maintenance

}Corrective Maintenance

} Perfective Maintenance


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Enterprise Application Services

It has four parts

} ERP- MphasiS' Enterprise Resource Planning (ERP)

expertise has rich industry experience and in-depthknowledge on the leading software providers likeSAP and Oracle.

} CRM- MphasiS delivers holistic CRM solutions with

powerful and intuitive workflow capabilities thatallow organizations to streamline everyday tasks as

well as organization wide business processes forimproved operational efficiency.


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} Human Capital Mgmt- MphasiS HumanCapital Management (HCM) solutions enableyou to manage HR globally on a single system

of record while complying with local laws and

regulations.

} Business Intelligence and warehousing-

MphasiS Business Intelligence and DataWarehousing (BI&DW) services helps

enterprises integrate business processes with

technology leading to business process

improvement.


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CHALLENGES

}MphasiS required a superior telecomsolution that would provide end-to-endconnectivity between all its call centers

} solution that is

Scalable

has 99.99% availability

QoS and BoD features

it had to be service level agreement (SLA)

driven


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} This required architecture of the networkalso resulted in a host of challenges, suchas need for end-to-end connectivity, high

complexity and network costs due tobuilding this type of connectivity on E1leased line, lack of network management,

etc


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PROBLEMS WITH THE INITIALSETUP

} The present implementation had limitedredundancy, was not scalable, had noSLAs and limited usability to P2P links

between sites.

}Also, multiple vendors and links hadincreased management hassles, it had

limited capability for BCP/DR and highTCO


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SOLUTION} Needed network that is capable of growing in

direct proportion to its growth

} Airtel offered state-of-the-art multi protocollabel switching (MPLS) network whichenabled them to attain

a highly available network by providing dualpoints of presence (PoPs) in various cities as wellas dual last mile on fiber optic ring architecture

differentiated QoS for voice and data traffic

bandwidth on demand (BoD) feature toincrease bandwidth immediately.


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SOLUTION

}MpahsiS' access network connected itscenters in different cities where each sitewas connected to MPLS (PoP-1) on Bharti

last mile and to MPLS (PoP-2) on analternate service provider last mile

} Both were provisioned in primary and

back- up mode, so that if one goes down,the other would become activeautomatically.


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SOLUTION

} Each location was connected on fiber inself-healing ring architecture to ensurehigh uptime

} The same line of thought ran along itscore network where dual redundant PoPsensured each node is interconnected

with more than two backbone nodes, sothat at any given time there is no singlepoint of failure


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SOLUTION

}Class of service ensured impeccableprovisioning for voice and data traffic

while the BoD feature provided theflexibility to cope with on-demandbandwidth requirement

} This solution was purely SLA driven andSLAs of the agreement revolved around

three main factors: availability 99.9+%,round trip delays between various sites,and packet delivery.


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STRENGTHS

} MPLS provides flexibility to meet our BCP /DR plans for our customers

}we can route traffic between any of theMPLS sites

} This quality gives an edge to Mphasis overour competitors


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Thankyou

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Implementation of IT @ MphasiS

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