IMPORTANT: This booklet contains important information about the vehicle’s warranty coverage. It also explains owner assistance information and GM’s participation in an Alternative Dispute Resolution Program. Keep this booklet with your vehicle and make it available to a Pontiac dealer if warranty work is needed. Be sure to keep it with your vehicle if you sell it so future owners will have the information. Owner’s Name: Street Address: City & State: Vehicle Identification Number (VIN): Date Vehicle First Delivered or Put In Use: Odometer Reading on Date Vehicle First Delivered or Put In Use:
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IMPORTANT: This booklet contains important information about the vehicle’s warranty coverage. It also explainsowner assistance information and GM’s participation in an Alternative Dispute Resolution Program.Keep this booklet with your vehicle and make it available to a Pontiac dealer if warranty work is needed.Be sure to keep it with your vehicle if you sell it so future owners will have the information.
Owner’s Name:
Street Address:
City & State:
Vehicle Identification Number (VIN):
Date Vehicle First Delivered or Put In Use:
Odometer Reading on Date Vehicle First Delivered or Put In Use:
Have you purchased the Genuine GM Protection Plan?The GM Protection Plan may be purchased withinspecific time/mileage limitations. See the informationrequest form in the back of this booklet. Remember, ifthe service contract you are considering for purchasedoes not have the GM Protection Plan emblem shownabove on it, then it is not the Genuine GM ProtectionPlan from GM.
An Important Message to Pontiac Owners... .........1Pontiac’s Commitment to You .............................1Owner Assistance .............................................1GM Participation in an Alternative Dispute
Resolution Program ........................................1Warranty Service — United States and
Canada ........................................................1Warranty Coverage at a Glance ...........................2
New Vehicle Limited Warranty ............................2Emission Control System Warranty ......................2
General Motors Corporation New VehicleLimited Warranty .............................................4What Is Covered ...............................................4What Is Not Covered .........................................6
Things You Should Know About theNew Vehicle Limited Warranty ........................10Warranty Repairs — Component Exchanges .......10Warranty Repairs — Recycled Material ...............10Tire Service ....................................................10
Products and Modifications ............................11After-Manufacture “Rustproofing” ........................12Paint, Trim, and Appearance Items ....................12Vehicle Operation and Care ..............................12Maintenance and Warranty Service Records ........12Chemical Paint Spotting ...................................13Warranty Coverage — Extensions ......................13Touring Owner Service — Foreign Countries .......14Warranty Service — Foreign Countries ...............14Original Equipment Alterations ...........................14Recreation Vehicle and Special Body or
Equipment Alterations ...................................14Pre-Delivery Service ........................................15Production Changes .........................................15Noise Emissions Warranty for Light Duty Trucks
Over 10,000 LBS Gross Vehicle WeightRating (GVWR) Only .....................................15
2008 Pontiac Limited Warranty and Owner Assistance Information
Emission Control Systems Warranty ..................16What Is Covered .............................................16How to Determine the Applicable Emissions
Control System Warranty ...............................16Federal Emission Control System Warranty .........17California Emission Control System Warranty .......18Emission Warranty Parts List ............................21Replacement Parts ..........................................26Maintenance and Repairs .................................26Claims Procedure ............................................27
Owner Assistance .............................................28Customer Satisfaction Procedure .......................28State Warranty Enforcement Laws .....................30Assistance For Text Telephone (TTY) Users .......30Pontiac Roadside Assistance ............................30Pontiac Courtesy Transportation ........................30Warranty Information for California Only ..............31Special Coverage Adjustment Programs
Beyond the Warranty Period ..........................32Customer Assistance Offices .............................32Online Owner Center .......................................33
2008 Pontiac Limited Warranty and Owner Assistance Information
An Important Message to Pontiac Owners...
Pontiac’s Commitment to YouWe are committed to assuring your satisfaction withyour new Pontiac.
Your Pontiac dealer also wants you to be completelysatisfied and invites you to return for all your serviceneeds, both during and after the warranty period.
Owner AssistanceYour Pontiac dealer is best equipped to provide all of yourservice needs. Should you ever encounter a problem thatis not resolved during or after the limited warranty period,talk to a member of dealer management. Under certaincircumstances, GM and/or GM dealers may provideassistance after the limited warranty period has expiredwhen the problem results from a defect in material orworkmanship. These instances will be reviewed on acase-by-case basis. If your problem has not beenresolved to your satisfaction, follow the “CustomerSatisfaction Procedure” as outlined under OwnerAssistance on page 28.
We thank you for choosing a Pontiac.
GM Participation in an AlternativeDispute Resolution ProgramSee the “Customer Satisfaction Procedure” underOwner Assistance on page 28 for information on thevoluntary, non-binding Alternative Dispute ResolutionProgram in which GM participates.
Warranty Service — United States andCanadaYour selling dealership has made a large investment toensure that they have the proper tools, training, and partsinventory to make any necessary warranty repairs shouldthey be required during the warranty period. We ask thatyou return to your selling dealer for warranty repairs.In the event of an emergency repair, you may take yourvehicle to any authorized GM dealer for warranty repairs.However, certain warranty repairs require special tools ortraining that only a dealer selling your brand may have.Therefore, not all dealers are able to perform everyrepair. If a particular dealership cannot assist you, thencontact the Customer Assistance Center. If you havechanged your residence, visit any Pontiac dealer inthe United States or Canada for warranty service.
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Warranty Coverage at a Glance
The warranty coverages are summarized below.
New Vehicle Limited Warranty
Bumper-to-Bumper (Includes Tires)• Coverage is for the first 3 years or 36,000 miles,
whichever comes first.
Powertrain• Coverage is for the first 5 years or 100,000 miles,
whichever comes first.
Sheet Metal• Corrosion coverage is for the first 3 years or
36,000 miles, whichever comes first.
• Rust-through coverage is for the first 6 years or100,000 miles, whichever comes first.
6.6L DURAMAX® Diesel Engine(If Equipped)• Coverage is for the first 5 years or 100,000 miles,
whichever comes first.
Emission Control System WarrantyFor light duty trucks, see “How to Determine theApplicable Emissions Control System Warranty” underEmission Control Systems Warranty on page 16 formore information.
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Federal• Gasoline Engines
− Defects and performance for cars and light dutytruck emission control systems are covered for thefirst 2 years or 24,000 miles, whichever comesfirst. From the first 2 years or 24,000 miles to3 years or 36,000 miles defects in material orworkmanship continue to be covered under theNew Vehicle Limited Warranty Bumper-to-Bumpercoverage explained previously.
− Catalytic converters and powertrain controlmodules are covered for the first 8 years or80,000 miles, whichever comes first.
− Defects and performance for heavy duty truckemission control systems are covered for the first5 years or 50,000 miles, whichever comes first.
• 6.6L DURAMAX® Diesel Engines are covered forthe first 5 years or 50,000 miles, whichever comesfirst.
California• Gasoline Engines
− Defects and performance for cars and truckswith light duty or medium duty emission controlsystems are covered for the first 3 years or50,000 miles, whichever comes first.
− Specified components for cars or light duty trucksequipped with light duty or medium duty truckemission control systems are covered for the first7 years or 70,000 miles, whichever comes first.
• 6.6L DURAMAX® Diesel Engines− Defects and performance for the emission control
systems are covered for the first 5 years or50,000 miles, whichever comes first.
− Specified components for the emission controlsystem are covered for the first 7 years or70,000 miles, whichever comes first.
Important: Some California emission vehicles mayhave special coverages longer than those listed here.See “California Emission Control System Warranty”under Emission Control Systems Warranty on page 16.
Noise Emissions• Coverage is for applicable vehicles weighing over
10,000 lbs based on the Gross Vehicle WeightRating (GVWR) only, for the entire life of thevehicle.
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General Motors Corporation New Vehicle Limited Warranty
GM will provide for repairs to the vehicle during thewarranty period in accordance with the following terms,conditions, and limitations.
What Is Covered
Warranty AppliesThis warranty is for GM vehicles registered inthe United States and normally operated in theUnited States or Canada, and is provided to theoriginal and any subsequent owners of the vehicleduring the warranty period.
Repairs CoveredThe warranty covers repairs to correct any vehicledefect related to materials or workmanship occurringduring the warranty period. Needed repairs will beperformed using new or remanufactured parts.
No ChargeWarranty repairs, including towing, parts, and labor, willbe made at no charge.
Obtaining RepairsTo obtain warranty repairs, take the vehicle to a Pontiacdealer facility within the warranty period and requestthe needed repairs. A reasonable time must be allowedfor the dealer to perform necessary repairs.
Warranty PeriodThe warranty period for all coverages begins on thedate the vehicle is first delivered or put in use and endsat the expiration of the coverage period.
Bumper-to-Bumper CoverageThe complete vehicle is covered for 3 years or36,000 miles, whichever comes first, except for othercoverages listed here under “What Is Covered” andthose items listed under “What Is Not Covered” laterin this section.
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Powertrain CoverageThe powertrain is covered for 5 years or 100,000 miles,whichever comes first, except for other coverageslisted here under “What is Covered” and those itemslisted under “What is Not Covered” later in this section.
Engine: Cylinder head, block, timing gears, timingchain, timing cover, oil pump/oil pump housing,OHC carriers, valve covers, oil pan, seals, gaskets,turbocharger, supercharger and all internal lubricatedparts as well as manifolds, flywheel, water pump,harmonic balancer and engine mount. Timing belts arecovered until the first scheduled maintenance interval.
Drive Systems: Final drive housing, all internallubricated parts, axle shafts and bearings, constantvelocity joints, axle housing, propeller shafts, universaljoints, wheel bearings, locking hubs, front differentialactuator, supports, front and rear hub bearings,seals and gaskets.
Tire CoverageThe tires supplied with your vehicle are coveredagainst defects in material or workmanship under theBumper-to-Bumper coverage. Any tire replaced willcontinue to be warranted for the remaining portion ofthe Bumper-to-Bumper coverage period.
Following expiration of the Bumper-to-Bumpercoverage, tires may continue to be covered underthe tire manufacturer’s warranty. Review the tiremanufacturer’s warranty booklet or consult thetire manufacturer distributor for specific details.
Accessory CoveragesAll GM accessories and parts sold by GM andpermanently installed on a GM vehicle prior to deliverywill be covered under the provisions of the New VehicleLimited Warranty. In the event GM accessories areinstalled after vehicle delivery, or are replaced under thenew vehicle warranty, they will be covered, parts andlabor, for the balance of the vehicle warranty, but in noevent less than 12 months/12,000 miles. This coverage isonly effective for GM accessories permanently installedby a GM dealer or an associated GM-approvedAccessory Distributor/Installer (ADI).
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GM accessories sold over-the-counter, or those notrequiring installation, will continue to receive thestandard GM Dealer Parts Warranty of 12 monthsfrom the date of purchase, parts only.
GM Licensed Accessories are covered under theaccessory-specific manufacturer’s warranty and arenot warranted by GM or its dealers.
Notice: This warranty excludes:
Any communications device that becomesunusable or unable to function as intended dueto unavailability of compatible wireless service fromthe wireless communication carrier that providesservice for the OnStar® system.
Sheet Metal CoverageSheet metal panels are covered against corrosion andrust-through as follows:
Corrosion: Body sheet metal panels are coveredagainst rust for 3 years or 36,000 miles, whichevercomes first.
Rust-Through: Any body sheet metal panel that ruststhrough, an actual hole in the sheet metal, is covered forup to 6 years or 100,000 miles, whichever comes first.Important: Cosmetic or surface corrosion, resultingfrom stone chips or scratches in the paint, for example,is not included in sheet metal coverage.
TowingTowing is covered to the nearest Pontiac dealer if yourvehicle cannot be driven because of a warranteddefect.
6.6L DURAMAX® Diesel Engine CoverageFor trucks equipped with a 6.6L DURAMAX® DieselEngine, the diesel engine, except those items listedunder “What Is Not Covered” later in this section,is covered for 5 years or 100,000 miles, whichevercomes first. For additional information, refer to ThingsYou Should Know About the New Vehicle LimitedWarranty on page 10. Also refer to the appropriateemission control system warranty for possible additionalcoverages.
What Is Not Covered
Tire Damage or WearNormal tire wear or wear-out is not covered. Road hazarddamage such as punctures, cuts, snags, and breaksresulting from pothole impact, curb impact, or from otherobjects is not covered. Also, damage from improperinflation, spinning, as when stuck in mud or snow, tirechains, racing, improper mounting or dismounting,misuse, negligence, alteration, vandalism, ormisapplication is not covered.
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Damage Due to BedlinersOwners of trucks with a bedliner, whether after-market orfactory installed, should expect that with normal operationthe bedliner will move. This movement may cause finishdamage and/or squeaks and rattles. Therefore, anydamage caused by the bedliner is not covered underthe terms of the warranty.
Damage Due to Accident, Misuse, orAlterationDamage caused as the result of any of the following isnot covered.
• Collision, fire, theft, freezing, vandalism, riot,explosion, or objects striking the vehicle
• Misuse of the vehicle such as driving over curbs,overloading, racing, or other competition. Propervehicle use is discussed in the owner manual.
• Alteration or modification to the vehicle includingthe body, chassis, or components after finalassembly by GM.
• Coverages do not apply if the odometer has beendisconnected, its reading has been altered, ormileage cannot be determined.
Important: This warranty is void on vehicles currentlyor previously titled as salvaged, scrapped, junked,or totaled.
Damage or Corrosion Due to Environment,Chemical Treatments, or AftermarketProductsDamage caused by airborne fallout, salt from sea air,salt or other materials used to control road conditions,chemicals, tree sap, stones, hail, earthquake, water orflood, windstorm, lightning, the application of chemicals,or sealants subsequent to manufacture, etc., is notcovered. See “Chemical Paint Spotting” under ThingsYou Should Know About the New Vehicle LimitedWarranty on page 10 for more details.
Damage Due to Insufficient or ImproperMaintenanceDamage caused by failure to follow the recommendedmaintenance schedule intervals and/or failure touse or maintain fluids, fuel, lubricants, or refrigerantsrecommended in the owner manual is not covered.
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Damage Due to Contaminated orPoor Quality FuelPoor fuel quality or incorrect fuel may cause driveabilityproblems such as hesitation, lack of power, stall orno start. It may also render gauges inoperable ordegrade functionality for components such as sparkplugs, oxygen sensors and the catalytic converter.Damage from poor fuel quality, water contamination,incorrect diesel fuel or gasoline may not be covered.
It is recommended that gasoline meet specificationswhich were developed by automobile manufacturersaround the world and contained in the World-Wide FuelCharter which is available from the Alliance of AutomobileManufacturers at www.autoalliance.org/fuel_charter.htm.Gasoline meeting these specifications could provideimproved driveability and emission control systemperformance compared to other gasoline.
MaintenanceAll vehicles require periodic maintenance. Maintenanceservices, such as those detailed in the owner manualare at the owner’s expense. Vehicle lubrication,cleaning, or polishing are not covered. Failure ofor damage to components requiring replacement orrepair due to vehicle use, wear, exposure, or lackof maintenance is not covered.
Items such as:
• Audio System Cleaning
• Brake Pads/Linings
• Clutch Linings
• Coolants and Fluids
• Filters
• Keyless Entry Batteries *
• Limited Slip Rear Axle Service
• Tire Rotation
• Wheel Alignment/Balance **
• Wiper Inserts
are covered only when replacement or repair is theresult of a defect in material or workmanship.
* Consumable battery covered up to 12 months only.
** Maintenance items after 7,500 miles.
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Extra ExpensesEconomic loss or extra expense is not covered.
Examples include:
• Inconvenience
• Lodging, meals, or other travel costs
• Loss of vehicle use
• Payment for loss of time or pay
• State or local taxes required on warranty repairs
• Storage
Other Terms: This warranty gives you specific legalrights and you may also have other rights whichvary from state to state.
GM does not authorize any person to create for it anyother obligation or liability in connection with thesevehicles. Any implied warranty of merchantabilityor fitness for a particular purpose applicable to thisvehicle is limited in duration to the duration of thiswritten warranty. Performance of repairs and neededadjustments is the exclusive remedy under thiswritten warranty or any implied warranty. GM shallnot be liable for incidental or consequentialdamages, such as, but not limited to, lost wagesor vehicle rental expenses, resulting from breachof this written warranty or any implied warranty.*
* Some states do not allow limitations on how long animplied warranty will last or the exclusion or limitation ofincidental or consequential damages, so the abovelimitations or exclusions may not apply to you.
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Things You Should Know About the New Vehicle Limited Warranty
Warranty Repairs — ComponentExchangesIn the interest of customer satisfaction, GM may offerexchange service on some vehicle components.This service is intended to reduce the amount of timeyour vehicle is not available for use due to repairs.Components used in exchange are service replacementparts which may be new, remanufactured, reconditioned,or repaired, depending on the component involved.
All exchange components used meet GM standards andare warranted the same as new components. Examplesof the types of components that might be servicedin this fashion include: engine and transmissionassemblies, instrument cluster assemblies, radios,compact disc players, tape players, batteries, andpowertrain control modules.
Warranty Repairs — Recycled MaterialEnvironmental Protection Agency (EPA) guidelinesand GM support the capture, purification, and reuse ofautomotive air conditioning refrigerant gases and enginecoolant. As a result, any repairs GM may make to yourvehicle may involve the installation of purified reclaimedrefrigerant and coolant.
Tire ServiceAny authorized Pontiac or tire dealer for your brand oftires can assist you with tire service. If, after contactingone of these dealers, you need further assistance or youhave questions, contact Pontiac Customer AssistanceCenter. The toll-free telephone numbers are listed underOwner Assistance on page 28.
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6.6L DURAMAX® Diesel EngineComponentsFor trucks equipped with 6.6L DURAMAX® DieselEngine, the complete engine assembly, includingturbocharger components, is covered for defects inmaterial or workmanship for 5 years or 100,000 miles,whichever comes first.
• Cylinder block and heads and all internal parts,intake and exhaust manifolds, timing gears,timing gear chain or belt and cover, flywheel,harmonic balancer, valve covers, oil pan, oil pump,water pump, fuel pump, engine mounts, seals,and gaskets
• Diesel Fuel Metering System: injection pump,nozzles, high pressure lines, and high pressuresealing devices
• Glow Plug Control System: control/glow plugassembly, glow plugs, cold advance relay,and Engine Control Module (ECM)
• Fuel injection control module, integral oil cooler,transmission adapter plate, left and right commonfuel rails, fuel filter assembly, fuel temperaturesensor, and function block
Important: Some of these components may also becovered by the Emission Warranty. See the “EmissionWarranty Parts List” under Emission Control SystemsWarranty on page 16 for details.
Aftermarket Engine PerformanceEnhancement Products andModificationsSome aftermarket engine performance productsand modifications promise a way to increase thehorsepower and torque levels of your vehicle’spowertrain. You should be aware that these productsmay have detrimental effects on the performanceand life of the engine, exhaust emission system,transmission, and drivetrain. The DURAMAX® DieselEngine, Allison Automatic Transmission®, and drivetrainhave been designed and built to offer industry leadingdurability and performance in the most demandingapplications. Engine power enhancement productsmay enable the engine to operate at horsepower andtorque levels that could damage, create failure, orreduce the life of the engine, engine emission system,transmission, and drivetrain. Damage, failure, or reducedlife of the engine, transmission, emission system,drivetrain or other vehicle components caused byaftermarket engine performance enhancement productsor modifications may not be covered under yourvehicle warranty.
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After-Manufacture “Rustproofing”Your vehicle was designed and built to resist corrosion.Application of additional rust-inhibiting materials isneither necessary nor required under the Sheet MetalCoverage. GM makes no recommendations concerningthe usefulness or value of such products.
Application of after-manufacture rustproofing productsmay create an environment which reduces the corrosionresistance built into your vehicle. Repairs to correctdamage caused by such applications are not coveredunder your New Vehicle Limited Warranty.
Paint, Trim, and Appearance ItemsDefects in paint, trim, upholstery, or other appearanceitems are normally corrected during new vehiclepreparation. If you find any paint or appearanceconcerns, advise your dealer as soon as possible.Your owner manual has instructions regarding thecare of these items.
Vehicle Operation and CareConsidering the investment you have made in yourPontiac, we know you will want to operate and maintainit properly. We urge you to follow the maintenanceinstructions in your owner manual.
If you have questions on how to keep your vehiclein good working condition, see your Pontiac dealer,the place many customers choose to have theirmaintenance work done. You can rely on your Pontiacdealer to use the proper parts and repair practices.
Maintenance and Warranty ServiceRecordsRetain receipts covering performance of regularmaintenance. Receipts can be very important if aquestion arises as to whether a malfunction is causedby lack of maintenance or a defect in material orworkmanship.
A “Maintenance Record” is provided in the maintenanceschedule section of the owner manual for recordingservices performed.
The servicing dealer can provide a copy of any warrantyrepairs for your records.
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Chemical Paint SpottingSome weather and atmospheric conditions can create achemical fallout. Airborne pollutants can fall upon andadhere to painted surfaces on your vehicle. This damagecan take two forms: blotchy, ring-shaped discolorations,and/or small irregular dark spots etched into the paintsurface.
Although no defect in the factory applied paint causesthis, Pontiac will repair, at no charge to the owner,the painted surfaces of new vehicles damaged by thisfallout condition within 12 months or 12,000 milesof purchase, whichever comes first.
Warranty Coverage — Extensions
Time Extensions: The New Vehicle Limited Warrantywill be extended one day for each day beyond the first24 hour period in which your vehicle is at an authorizeddealer facility for warranty service. You may be asked toshow the repair orders to verify the period of time thewarranty is to be extended. Your extension rights mayvary depending on state law.
Mileage Extensions: Prior to delivery, some mileageis put on your vehicle during testing at the assemblyplant, during shipping, and while at the dealer facility.The dealer records this mileage on the first page ofthis warranty booklet at delivery. For eligible vehicles,this mileage will be added to the mileage limits ofthe warranty ensuring that you receive full benefitof the coverage. Mileage extension eligibility:
• Applies only to new vehicles held exclusively innew vehicle inventory.
• Does not apply to used vehicles, GM ownedvehicles, dealer owned used vehicles, or dealerdemonstrator vehicles.
• Does not apply to vehicles with more than1,000 miles on the odometer even thoughthe vehicle may not have been registeredfor license plates.
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Touring Owner Service — ForeignCountriesIf you are touring in a foreign country and repairsare needed, take your vehicle to a GM dealer facility,preferably one which sells and services Pontiac vehicles.Once you return to the United States you should provideyour dealer with a statement of circumstances, theoriginal repair order, proof of ownership, and any paidreceipt indicating the work performed and parts replacedfor reimbursement consideration.Important: Repairs made necessary by the use ofimproper or dirty fuels and lubricants are not coveredunder warranty. See your owner manual for additionalinformation on fuel requirements when operating inforeign countries.
Warranty Service — Foreign CountriesThis warranty applies to GM vehicles registered inthe United States and normally operated in theUnited States or Canada. If you have permanentlyrelocated and established household residencyin another country, GM may authorize the performanceof repairs under the warranty authorized for vehiclesgenerally sold by GM in that country. Contact anauthorized GM dealer in your country for assistance.Important: GM warranty coverages may be voidon GM vehicles that have been imported/exportedfor resale.
Original Equipment AlterationsThis warranty does not cover any damage or failureresulting from modification or alteration to the vehicle’soriginal equipment as manufactured or assembled byGM. Examples of the types of alterations that would notbe covered include installation or use of any non-GMparts, accessories, and materials, or the cutting, welding,or disconnecting of the vehicle’s original equipment partsand components.
Recreation Vehicle and Special Bodyor Equipment AlterationsInstallation or alterations to the original equipmentvehicle, or chassis, as manufactured and assembledby GM, are not covered by this warranty. The specialbody company, assembler, or equipment installeris solely responsible for warranties on the body orequipment and any alterations to any of the parts,components, systems, or assemblies installed byGM. Examples include, but are not limited to, specialbody installations, such as recreational vehicles,the installation of any non-GM part, cutting, welding,or the disconnecting of original equipment vehicleor chassis parts and components, extension ofwheelbase, suspension and driveline modifications,and axle additions.
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Pre-Delivery ServiceDefects in the mechanical, electrical, sheet metal, paint,trim, and other components of your vehicle may occur atthe factory or while it is being transported to the dealerfacility. Normally, any defects occurring during assemblyare identified and corrected at the factory during theinspection process. In addition, dealers inspect eachvehicle before delivery. They repair any uncorrectedfactory defects and any transit damage detected beforethe vehicle is delivered to you.
Any defects still present at the time the vehicle isdelivered to you are covered by the warranty. If you findany defects, advise your dealer without delay. For furtherdetails concerning any repairs which the dealer may havemade prior to you taking delivery of your vehicle, ask yourdealer.
Production ChangesGM and GM dealers reserve the right to make changesin vehicles built and/or sold by them at any time withoutincurring any obligation to make the same or similarchanges on vehicles previously built and/or sold by them.
Noise Emissions Warranty forLight Duty Trucks Over10,000 LBS Gross VehicleWeight Rating (GVWR) OnlyGM warrants to the first person who purchases thevehicle for purposes other than resale and to eachsubsequent purchaser of this vehicle, as manufacturedby GM, that this vehicle was designed, built, andequipped to conform at the time it left GM’s controlwith all applicable United States EPA Noise ControlRegulations.
This warranty covers this vehicle as designed, built,and equipped by GM, and is not limited to any particularpart, component, or system of the vehicle manufacturedby GM. Defects in design, assembly, or in any part,component, or vehicle system as manufactured by GM,which, at the time it left GM’s control, caused noiseemissions to exceed Federal Standards, are coveredby this warranty for the life of the vehicle.
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Emission Control Systems Warranty
The emission warranty on your vehicle is issued inaccordance with the U.S. Federal Clean Air Act. Defectsin material or workmanship in GM emission parts mayalso be covered under the New Vehicle Limited WarrantyBumper-to-Bumper coverage. There may be additionalcoverage on GM diesel engine vehicles. In any case,the warranty with the broadest coverage applies.
What Is CoveredThe parts covered under the emission warranty arelisted under the “Emission Warranty Parts List” later inthis section.
How to Determine the ApplicableEmissions Control System WarrantyState and Federal agencies may require differentemission control system warranty depending on:
• Whether the vehicle conforms to regulationsapplicable to light duty or heavy duty emissioncontrol systems.
• Whether the vehicle conforms to or is certified forCalifornia regulations in addition to U.S. EPAFederal regulations.
All vehicles are eligible for Federal Emissions ControlSystem Warranty Coverage. If the emissions controllabel contains language stating the vehicle conforms toCalifornia regulations, the vehicle is also eligible forCalifornia Emissions Control System WarrantyCoverage.
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Federal Emission Control SystemWarranty
Federal Warranty Coverage• Car or Light Duty Truck with a Gross Vehicle
Weight Rating (GVWR) of 8,500 lbs. or less− 2 years or 24,000 miles and 8 years or
80,000 miles for the catalytic converter or vehicle,powertrain, control module, whichever comesfirst.
• Light Duty Truck equipped with Heavy DutyGasoline Engine and with a Gross VehicleWeight Rating (GVWR) greater than 8,500 lbs.
− 5 years or 50,000 miles, whichever comes first.
• Light Duty Truck equipped with Heavy DutyDiesel Engine and with a Gross Vehicle WeightRating (GVWR) greater than 8,500 lbs.
− 5 years or 50,000 miles, whichever comes first.
Federal Emission Defect WarrantyGM warrants to the owner the following:
• The vehicle was designed, equipped, and builtso as to conform at the time of sale with theapplicable regulations of the FederalEnvironmental Protection Agency (EPA).
• The vehicle is free from defects in material andworkmanship which cause the vehicle to fail toconform with those regulations during the emissionwarranty period.
Emission related defects in the genuine GM parts listedunder the Emission Warranty Parts List, including relateddiagnostic costs, parts, and labor are covered by thiswarranty.
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Federal Emission Performance WarrantySome states and/or local jurisdictions have establishedperiodic vehicle Inspection and Maintenance (I/M)programs to encourage proper maintenance of yourvehicle. If an EPA-approved I/M program is enforcedin your area, you may also be eligible for EmissionPerformance Warranty coverage when all of thefollowing three conditions are met:
• The vehicle has been maintained and operatedin accordance with the instructions for propermaintenance and use set forth in the ownermanual supplied with your vehicle.
• The vehicle fails an EPA-approved I/M test duringthe emission warranty period.
• The failure results, or will result, in the ownerof the vehicle having to bear a penalty or othersanctions, including the denial of the right to usethe vehicle, under local, state, or federal law.
GM warrants that your dealer will replace, repair, oradjust to GM specifications, at no charge to you, any ofthe parts listed under the “Emission Warranty Parts List”later in this section which may be necessary to conform tothe applicable emission standards. Non-GM parts labeled“Certified to EPA Standards” are covered by the FederalEmission Performance Warranty.
California Emission Control SystemWarrantyThis section outlines the emission warranty that GMprovides for your vehicle in accordance with the CaliforniaAir Resources Board. Defects in material or workmanshipin GM emission parts may also be covered under theNew Vehicle Limited Warranty Bumper-to-Bumpercoverage. There may be additional coverage on GMdiesel engine vehicles. In any case, the warranty withthe broadest coverage applies.
This warranty applies if your vehicle meets both of thefollowing requirements:
• Your vehicle is registered in California or otherstates adopting California emission andwarranty regulations*.
• Your vehicle is certified for sale in California asindicated on the vehicle’s emission controlinformation label.
* Important: Connecticut, Maine, Massachusetts,Pennsylvania, Rhode Island, and Vermont haveCalifornia Emissions Warranty coverage. (New Yorkadopted California emission standards, but not theCalifornia Emissions Warranty. The Federal EmissionsControl Warranty applies to all non-PZEV vehiclesin New York.)
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California Partial Zero Emission Vehicles (PZEV) haveextended coverage on all emission related parts.Important: California, New York, Massachusetts,Vermont, Maine, Connecticut, Rhode Island, andNew Jersey have PZEV Emission Warranty Coverage.
Your Rights and Obligations(For Vehicles Subject to CaliforniaExhaust Emission Standards)The Emission Control System Warranty on your vehicle isissued in accordance with the California Air ResourcesBoard and GM. In California, new motor vehicles mustbe designed, equipped, and built to meet the states’stringent anti-smog standards. GM must warrant yourvehicle’s emission control system for the periods of timeand mileage listed provided there has been no abuse,neglect, or improper maintenance of your vehicle. Yourvehicle’s emission control system may include parts suchas the fuel injection system, ignition system, catalyticconverter, and engine computer. Also included arehoses, belts, connectors, and other emission relatedassemblies.
Where a warrantable condition exists, GM will repairyour vehicle at no cost to you including diagnosis, parts,and labor.
California Emission Defect and EmissionPerformance Warranty CoverageFor cars and trucks with light duty or medium dutyemissions:
• For 3 years or 50,000 miles, whichever comesfirst:
− If your vehicle fails a smog check inspection, GMwill make all necessary repairs and adjustments toensure that your vehicle passes the inspection.This is your Emission Control SystemPerformance Warranty.
− If any emission related part on your vehicle isdefective, GM will repair or replace it. This is yourShort-term Emission Defects Warranty.
• For 7 years or 70,000 miles, whichever comes first:− If an emission related part listed in this booklet
specially noted with coverage for 7 yearsor 70,000 miles is defective, GM will repairor replace it. This is your Long-term EmissionControl System Defects Warranty.
• For 8 years or 80,000 miles, whichever comes first:− If the catalytic converter or vehicle (powertrain)
control module is found to be defective, GM willrepair or replace it under the Federal EmissionControl System Warranty.
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• For 8 years or 100,000 miles, whichever comes firstfor California Low Emission Vehicle 2 (LEV2)vehicles equipped with option code NUA:
− If an emission related part listed in this bookletspecially noted with 7 years/70,000 miles or8 years/80,000 miles is defective, GM will repairor replace it. This is your Long-term EmissionControl System Defect Warranty.
• For 15 years or 150,000 miles, whichever comesfirst for a Partial Zero Emission Vehicle (PZEV):
− If any emission related part listed in this bookletis defective GM will repair or replace it. This isyour (PZEV) Emission Control System DefectsWarranty.
Any authorized Pontiac dealer will, as necessary underthese warranties, replace, repair, or adjust to GMspecifications any genuine GM parts that affectemissions.
The applicable warranty period shall begin on the datethe vehicle is delivered to the first retail purchaser or, ifthe vehicle is first placed in service as a demonstrator orcompany vehicle prior to sale at retail, on the date thevehicle is placed in such service.
Owner’s Warranty ResponsibilitiesAs the vehicle owner, you are responsible for theperformance of the scheduled maintenance listed inyour owner manual. GM recommends that you retain allmaintenance receipts for your vehicle, but GM cannotdeny warranty coverage solely for the lack of receiptsor for your failure to ensure the performance of allscheduled maintenance.
You are responsible for presenting your vehicle to a GMdealer selling your vehicle line as soon as a problemexists. The warranted repairs should be completed ina reasonable amount of time, not to exceed 30 days.
As the vehicle owner, you should also be aware that GMmay deny warranty coverage if your vehicle or a parthas failed due to abuse, neglect, improper or insufficientmaintenance, or modifications not approved by GM.
If you have any questions regarding your rightsand responsibilities under these warranties, youshould contact the Customer Assistance Centerat 1-800-762-2737 or, in California, write to:
State of California Air Resources BoardMobile Source Operations DivisionP.O. Box 8001El Monte, CA 91731-2990
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Emission Warranty Parts ListThe emission parts listed here are covered under theEmission Control System Warranty. The terms areexplained previously in this section under the “FederalEmission Control System Warranty” and the “CaliforniaEmission Control System Warranty”.Important: Certain parts may be covered beyondthese warranties if shown with asterisk(s) as follows:
• (*) 7 years/70,000 miles, whichever comesfirst, California Emission Control System Warrantycoverage.
• (**) 8 years/80,000 miles, whichever comes first,Federal Emission Control System Warrantycoverage. (Also applies to California certifiedlight duty and medium duty vehicles.)
• (*) and (**) are 8 years/100,000 miles, whichevercomes first, for California LEV2 vehicles equippedwith option code NUA.
The Emission Control Systems Warranty obligations donot apply to conditions resulting from tampering, abuse,neglect, or improper maintenance; or any other item listedunder “What Is Not Covered” under General MotorsCorporation New Vehicle Limited Warranty on page 4.The “Other Terms” presented under General MotorsCorporation New Vehicle Limited Warranty on page 4also apply to the emission related warranties.
Powertrain Control System
ABS Control Module **
Camshaft Position Actuator *
Camshaft Position Actuator Valve
Coolant Level Sensor
Data Link Connector
Electronic Throttle Control (ETC) Motor
Engine Control Module (ECM) **
Engine Coolant Temperature Sensor
Fast Idle Solenoid
Flexible Fuel Sensor *
Fuel Control Module **
Intake Air Temperature Sensor
Malfunction Indicator Lamp
Manifold Absolute Pressure Sensor
Mass Air Flow Sensor
Oil Pressure Sensor (DoD™ only)
Oxygen Sensors
Powertrain Control Module (PCM) **
Programmable Read Only Memory (PROM)
Throttle Position Sensor
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Throttle Position Switch
Vehicle Control Module (VCM) **
Vehicle Speed Sensor
Wheel Speed Sensor
Transmission Controls and Torque Management
GMLAN (CAN) Communications Circuit
Manual Transmission Clutch Switch
Park/Neutral Switch
Torque Converter Clutch Solenoids
Torque Converter Clutch Switch
Transmission Control Module **
Transmission Fluid Temperature Sensor
Transmission Gear Selection Switch (Diesel)
Transmission Internal Mode Switch
Transmission Pressure Control Solenoids
Transmission Pressure Switches
Transmission Shift Solenoids
Transmission Speed Sensors
Fuel Management System
Common Rail Assembly (6.6L DURAMAX® Diesel) *
Diesel Fuel Injection Pump *
Diesel Fuel Injection Pump Timing Adjust
Diesel Fuel Injector Control Module – EDU(6.6L DURAMAX® Diesel) *
Diesel Fuel Temperature Sensor
Direct Fuel Injector Assembly(6.6L DURAMAX® Diesel) *
Fuel Injector
Fuel Pressure Regulator
Fuel Rail Assembly *
Fuel Rail Pressure Sensor (6.6L DURAMAX® Diesel)
Function Block (6.6L DURAMAX® Diesel)
Air Management System
Air Cleaner
Air Cleaner Diaphragm Motor
Air Cleaner Resonator
Air Cleaner Temperature Compensator Valve
Air Intake Ducts
Charge Air Control Actuator
Charge Air Control Solenoid Valve
Charge Air Control Valve
Charge Air Cooler (6.6L DURAMAX® Diesel) *
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Charge Air Cooler Fan
Idle Air Control Valve
Idle Speed Control Motor
Intake Manifold *
Intake Manifold Gasket (7/70 Only Uplander,Montana SV6, and DURAMAX® Diesel) *
Intake Manifold Heater
Intake Manifold Tuning Valve
Intake Manifold Tuning Valve Relay
Supercharger Assembly *
Throttle Body * (Replacement Only)
Throttle Body Heater
Throttle Closing Dashpot
Turbocharger Assembly *
Turbocharger Boost Sensor (6.6L DURAMAX® Diesel)
Turbocharger Oil Separator
Turbocharger Thermo Purge Switch
Vacuum Pump (6.6L DURAMAX® Diesel)
Ignition System
Camshaft Position Sensor(s)
Crankshaft Position Sensor(s)
Distributor
Distributor Cap
Distributor Pick Up Coil
Distributor Rotor
Glow Plug(s) (Diesel)
Glow Plug Controller (Diesel)
Glow Plug Relay (Diesel)
Ignition Coil(s)
Ignition Control Module
Ignition Timing Adjustment
Knock Sensor
Spark Plug Wires
Spark Plugs
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Catalytic Converter System
Catalytic Converter(s) and Muffler if attached asassembly **
Diesel Exhaust Temperature and Pressure Sensors
Diesel Particulate Filter (DPF) *
Exhaust Manifold (7/70 Only Corvette 7.0L,Equinox, Montana SV6, Torrent, Uplander,Cadillac DTS 4.6L, (Impala, Grand Prix 5.3Lright side) and C/K Trucks < 14,000 GVWR 8.1L) *
Exhaust Manifold with Catalytic Converter attachedas assembly **
Exhaust Manifold Gasket
Exhaust Pipes and/or Mufflers (when located betweencatalytic converters and exhaust manifold)
Positive Crankcase Ventilation System
Oil Filler Cap
PCV Filter
PCV Oil Separator
PCV Valve
Exhaust Gas Recirculation System
EGR Feed and Delivery Pipes or Cast-in Passages
EGR Valve
EGR Valve Cooler (6.6L DURAMAX® Diesel) *
EGR Vacuum Pump Assembly(6.6L DURAMAX® Diesel)
Secondary Air Injection System
Air Pump
Check Valves
Evaporative Emission Control System(Gasoline Engines)
Canister
Canister Purge Solenoid Valve
Canister Vent Solenoid
Fuel Feed and Return Pipes and Hoses
Fuel Filler Cap
Fuel Level Sensor
Fuel Limiter Vent Valve *
Fuel Tank(s) *
Fuel Tank Filler Pipe (with restrictor)
Fuel Tank Vacuum or Pressure Sensor
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Hybrid
Auxiliary Transmission Pump, Relay, and Circuit
Battery Pack 12V Modules (3)
Battery Pack Current Sensor and Circuit
Brake Pedal Switch (PCM ZAB Switch)
Energy Storage Control Module **
GMLAN (CAN) Communications Circuit
Hood Ajar Switch and Circuit
Hybrid Control Module **
SGCM Coolant Circuit (fan and fan relay and pump)
Starter Generator Control Module **
Wheel Speed Sensor and Circuits (left and right front)
Miscellaneous Items Used with Above Componentsare Covered
Belts
Boots
Clamps
Connectors
Ducts
Fittings
Gaskets
Grommets
Hoses
Housings
Mounting Hardware
Pipes
Pulleys
Sealing Devices
Springs
Tubes
Wiring
Parts specified in your maintenance schedule thatrequire scheduled replacement are covered up to theirfirst replacement interval or the applicable emissionwarranty coverage period, whichever comes first.If failure of one of these parts results in failure of anotherpart, both will be covered under the Emission ControlSystem Warranty.
For detailed information concerning specific partscovered by these emission control systems warranties,ask your dealer.
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Replacement PartsThe emission control systems of your vehicle weredesigned, built, and tested using genuine GM parts*and the vehicle is certified as being in conformity withapplicable federal and California emission requirements.Accordingly, it is recommended that any replacementparts used for maintenance or for the repair ofemission control systems be new, genuine GM parts.
The warranty obligations are not dependent uponthe use of any particular brand of replacement parts.The owner may elect to use non-genuine GM partsfor replacement purposes. Use of replacement partswhich are not of equivalent quality may impair theeffectiveness of emission control systems.
If other than new, genuine GM parts are used formaintenance replacements or for the repair of partsaffecting emission control, the owner should assurehimself/herself that such parts are warranted by theirmanufacturer to be equivalent to genuine GM partsin performance and durability.
* “Genuine GM parts,” when used in connection withGM vehicles means parts manufactured by or forGM, designed for use on GM vehicles, and distributedby any division or subsidiary of GM.
Maintenance and RepairsMaintenance and repairs can be performed by anyqualified service outlet; however, warranty repairs mustbe performed by any authorized dealer except in anemergency situation when a warranted part or awarranty station is not reasonably available to thevehicle owner.
In an emergency, where an authorized dealer is notreasonably available, repairs may be performed atany available service establishment or by the owner,using any replacement part. Pontiac will considerreimbursement for the expense incurred, includingdiagnosis, not to exceed the manufacturer’s suggestedretail price for all warranted parts replaced and laborcharges based on Pontiac’s recommended timeallowance for the warranty repair and the geographicallyappropriate labor rate. A part not being available within10 days or a repair not being completed within 30 daysconstitutes an emergency. Retain receipts and failedparts in order to receive compensation for warrantyrepairs reimbursable due to an emergency.
If, in an emergency situation, it is necessary to haverepairs performed by other than a Pontiac dealer and youbelieve the repairs are covered by emission warranties,take the replaced parts and your receipt to a Pontiacdealer for reimbursement consideration. This applies toboth the Federal Emission Defect Warranty and FederalEmission Performance Warranty.
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Receipts and records covering the performance ofregular maintenance or emergency repairs shouldbe retained in the event questions arise concerningmaintenance. These receipts and records should betransferred to each subsequent owner. GM will not denywarranty coverage solely on the absence of maintenancerecords. However, GM may deny a warranty claim if afailure to perform scheduled maintenance resulted inthe failure of a warranty part.
Claims ProcedureAs with the other warranties covered in this booklet,take your vehicle to any authorized Pontiac dealerfacility to obtain service under the emission warranty.This should be done as soon as possible after failing anEPA-approved I/M test or a California smog checktest, or at any time you suspect a defect in a part.
Those repairs qualifying under the warranty will beperformed by any Pontiac dealer at no charge. Repairswhich do not qualify will be charged to you. You will benotified as to whether or not the repair qualifies under thewarranty within a reasonable time, not to exceed 30 daysafter receipt of the vehicle by the dealer, or within the timeperiod required by local or state law.
The only exceptions would be if you request or agree toan extension, or if a delay results from events beyondthe control of your dealer or GM. If you are not sonotified, GM will provide any required repairs atno charge.
In the event a warranty matter is not handled to yoursatisfaction, refer to the “Customer SatisfactionProcedure” under Owner Assistance on page 28.
For further information or to report violations of theEmission Control System Warranty, you may contactthe EPA at:
Manager, Certification and ComplianceDivision (6405J)Warranty ClaimsEnvironmental Protection AgencyAriel Rios Building1200 Pennsylvania Avenue, N.W.Washington, DC 20460
For a vehicle subject to the California Exhaust EmissionStandards, you may contact the:
State of California Air Resources BoardMobile Source Operations DivisionP.O. Box 8001El Monte, CA 97131-2990
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Owner Assistance
Customer Satisfaction ProcedureYour satisfaction and goodwill are important to yourdealer and to Pontiac. Normally, any concerns withthe sales transaction or the operation of your vehiclewill be resolved by your dealer’s sales or servicedepartments. Sometimes, however, despite the bestintentions of all concerned, misunderstandings canoccur. If your concern has not been resolved to yoursatisfaction, the following steps should be taken:
STEP ONE: Discuss your concern with a memberof dealer management. Normally, concerns canbe quickly resolved at that level. If the matter hasalready been reviewed with the sales, service, or partsmanager, contact the owner of the dealer facilityor the general manager.
STEP TWO: If after contacting a member of dealermanagement, it appears your concern cannot beresolved by the dealer without further help contactthe Pontiac Customer Assistance Center by calling1-800-762-2737. In Canada, contact GM of CanadaCentral Office in Oshawa by calling 1-800-263-3777:English, or 1-800-263-7854: French.
We encourage you to call the toll-free number inorder to give your inquiry prompt attention. Havethe following information available to give the CustomerAssistance Representative:
• The Vehicle Identification Number (VIN). This isavailable from the vehicle registration, title, or theplate above the top of the instrument panel onthe driver side, and visible through the windshield.
• The dealer name and location
• The vehicle’s delivery date and present mileage
When contacting Pontiac, remember that your concernwill likely be resolved at a dealer’s facility. That is why wesuggest you follow Step One first if you have a concern.
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STEP THREE: Both GM and your GM dealer arecommitted to making sure you are completely satisfiedwith your new vehicle. However, if you continue toremain unsatisfied after following the procedure outlinedin Steps One and Two, you should file with the BetterBusiness Bureau (BBB) Auto Line Program to enforceany additional rights you may have.
The BBB Autoline Program is an out of court programadministered by the Council of Better Business Bureausto settle automotive disputes regarding vehicle repairs orthe interpretation of the New Vehicle Limited Warranty.Although you may be required to resort to this informaldispute resolution program prior to filing a court action,use of the program is free of charge and your case willgenerally be heard within 40 days. If you do not agreewith the decision given in your case, you may reject it andproceed with any other venue for relief available to you.
Contact the BBB Auto Line Program using the toll-freetelephone number or write them at the followingaddress:
BBB Auto Line ProgramCouncil of Better Business Bureaus, Inc.4200 Wilson BoulevardSuite 800Arlington, VA 22203-1804
www.lemonlaw.bbb.orgTelephone: 1-800-955-5100
This program is available in all 50 states and theDistrict of Columbia. Eligibility is limited by vehicle age,mileage, and other factors. GM reserves the right tochange eligibility limitations and/or to discontinueits participation in this program.
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State Warranty Enforcement LawsLaws in many states permit owners to obtain areplacement vehicle or a refund of the purchase priceunder certain circumstances. The provisions of theselaws vary from state to state. To the extent allowed bystate law, GM requires that you first provide us withwritten notification of any service difficulty you haveexperienced so that we have an opportunity make anyneeded repairs before you are eligible for the remediesprovided by these laws. Your written notification shouldbe sent to the Pontiac Customer Assistance Center.
Assistance For Text Telephone (TTY)UsersTo assist customers who are deaf or hard of hearingand who use Text Telephones (TTYs), Pontiac hasTTY equipment available at its Customer AssistanceCenter and Roadside Assistance Center.
The TTY for the Pontiac Customer Assistance Center is:1-800-833-7668 in the United States1-800-263-3830 in Canada
The TTY for the Pontiac Roadside Assistance Center is:1-888-889-2438 in the United States
Pontiac Roadside AssistancePontiac is proud to offer the response, security, andconvenience of Pontiac’s 24-hour Roadside AssistanceProgram for a period of 5 years or 100,000 mileswhichever comes first. Refer to your owner manual fordetails, or consult your dealer. The Pontiac RoadsideAssistance Center can be reached by calling1-800-ROADSIDE (762-3743).
Pontiac Courtesy TransportationDuring the warranty coverage period, alternatetransportation and/or reimbursement of certaintransportation expenses will be available under theCourtesy Transportation Program if your vehicle requireswarranty repairs. Several transportation options areavailable. Refer to your Owner Manual for details,or consult your dealer.
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Warranty Information forCalifornia OnlyCalifornia Civil Code Section 1793.2(d) requires that,if GM or its representatives are unable to repair a newmotor vehicle to conform to the vehicle’s applicableexpress warranties after a reasonable number ofattempts, GM shall either replace the new motor vehicleor reimburse the buyer the amount paid or payable by thebuyer. California Civil Code Section 1793.22(b) creates apresumption that GM has had a reasonable number ofattempts to conform the vehicle to its applicable expresswarranties if, within 18 months from delivery to the buyeror 18,000 miles on the vehicle’s odometer, whicheveroccurs first, one or more of the following occurs:
• The same nonconformity results in a condition thatis likely to cause death or serious bodily injury if thevehicle is driven AND the nonconformity has beensubject to repair two or more times by GM or itsagents AND the buyer or lessee has directly notifiedGM of the need for the repair of the nonconformity.
• The same nonconformity has been subject to repairfour or more times by GM or its agents AND thebuyer has notified GM of the need for the repair ofthe nonconformity.
• The vehicle is out of service by reason ofrepair nonconformities by GM or its agents fora cumulative total of more than 30 calendar daysafter delivery of the vehicle to the buyer.
NOTICE TO GENERAL MOTORS AS REQUIREDABOVE SHALL BE SENT TO THE FOLLOWINGADDRESS:
General Motors CorporationP.O. Box 33170Detroit, MI 48232-5170
Fax Number: 1-866-962-2868
When you make an inquiry, you will need to give theyear, model, and mileage of your vehicle and your VIN.
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Special Coverage AdjustmentPrograms Beyond the Warranty PeriodPontiac is proud of the protection afforded by itswarranty coverages. In order to achieve maximumcustomer satisfaction, there may be times when Pontiacwill establish a special coverage adjustment programto pay all or part of the cost of certain repairs notcovered by the warranty or to reimburse certain repairexpenses you may have incurred. Check with yourPontiac dealer or call the Pontiac Customer AssistanceCenter to determine whether any special coverageadjustment program is applicable to your vehicle.
When you make an inquiry, you will need to give theyear, model, and mileage of your vehicle and your VIN.
Customer Assistance OfficesPontiac encourages customers to call the toll-freetelephone number for assistance. However, if you wishto write or e-mail Pontiac, refer to the address below.
United StatesPontiac-GMC Customer Assistance CenterP.O. Box 33172Detroit, MI 48232-5172
www.Pontiac.com1-800-762-27371-800-833-7668 (For Text Telephonedevices (TTYs))
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