Improvement of Care Quality in Salford

Quality of Life – Quality of Services

Keith Darragh Interim Deputy Director Sharon Robson Supplier Management Coach

Agenda • Introduction & context KD• Objectives SBR• Activities SBR• Measures of success SBR• Feedback SBR• Next steps SBR• Key Messages across the market KD• Questions KD

Transforming Adult Social Care

• Quality of Life – Quality of Services• The Government is clear and has set a challenge to

transform Adult Social Care – Greater no. of people – Increased choice & control

• Putting People First• Focus on Outcomes• Personalisation

Excellence and Continuous Improvement

• Salford City Council & NHS Salford are both currently rated excellent – Not achieved in isolation– Involvement of Service Users and Carers– Partnership working– Focus on Outcomes for Salford People– Use of Support Plans rather than Care Plans

Excellence and Continuous Improvement• Salford City Council and Health Services will continue

to strive for excellence and value for money across all services delivered in Salford.

• We want services which support people to be independent, maximise their life chances and give them the best possible Outcomes

• Therefore we want all our providers to be striving for excellence in the services provided for Salford people

Objectives

To raise the standards across the market place in terms of Care Planning, Nutrition and Administration of Medication in Care Homes registered in Salford.

Improvement of Care Quality in Salford

• New innovative approach to improving performance across the market

• Multi disciplinary approach & involvement• Joint working – together we have a common goal of

delivering the best Outcomes for Salford people• Procurement role is to use the commercial drivers of

the business relationship to deliver the strategic aims of CH&SC and Salford City Council

Engagement and Delivery • Initiative is a starting point to review and improve the

services offered, specifically in terms of Care Planning, Nutrition & Medication

• We all know that performance improvements are about ownership, leadership and management

• Engagement is the key to understanding & agreeing common aims & strategic objectives

Engagement and Delivery• We have asked all Mangers and Owners to be visible

and take an active role in the delivery of our objectives to secure

– Improved quality

– Better Outcomes

– System of Continuous Improvement

Model for Improvement• Communication and collaborative working are the key• Share the knowledge – through-out the marketplace• Identify Best Practice – which works in practice!• Deliver the best possible service to Salford residents• Provide value for money

Progress to Date• Workshop of 2nd March 2010• Presentations from Professional Leads

– Anne Eve & Julie Boulton – Care Plans & Support Planning– Diane Green – Dietetic Manager Salford Community Health– Joan Sweeney – Administration of Medication

• Work groups to identify– What are we doing well– What could we do better– How are we going to do it?

Next Steps• Presentations from each of 6 groups 11th May 2010

– What they have learnt– What they have changed– What went well– What didn’t go so well– Recommendations

• Action plan for each care home• Salford Quality framework• Phase 2 Providers - remaining 14 providers so that we

have had 100% engagement

Measures of success - Engagement

• Almost 90% representation of those care homes invited

• 51 invited guests & 17 representatives from SCC & Salford PCT

• Demonstrates commitment, enthusiasm & determination to excel

Feedback

• Providers recognised the initiative provided real business opportunities

• Positive and productive day we need to capitalise on going forwards

• Enjoyment & real buzz in room on the day

When we have succeeded • All Care Homes Registered in Salford will be meeting

or exceeding the Key National Minimum Standards ratings for Care Planning, Nutrition and Medication

• These improvements will not be achieved in isolation they will have positive benefits across the range of performance standards you are measured against

• Continue to strive to have all Care Homes in Salford classified as 3* Excellent rated providers by CQC

Key Messages• Several years ago the market was relatively immature,

customers were constrained by capacity. Increasingly we have capacity, flexibility and choice.

• Service Users & their advocates will be increasingly demanding

• Exciting time to be involved, every provider large & small has a part to play

• Going forward we are very clear choice will be on the basis of quality and value for money

• Programme is all about results which you need to deliver

Key Messages• Quality of Life – Quality of Services

• In Salford – We have the right values– We have some excellent services– We have some excellent & committed staff

Key Messages• We all want to improve Outcomes for Salford People• We can do this working together• We need to focus on improving Care Planning.

Nutrition and Administration of Medication• Choice is not new, but will play a stronger part in how

services are used

Key Issue for All of You

Choice Will Follow Quality

Questions