Date post: | 23-Jan-2018 |
Category: |
Healthcare |
Upload: | nhs-england |
View: | 172 times |
Download: | 0 times |
Content of this session
• Introduction
• Stories from patient and carer leaders of improving experience of care
• Panel and audience discussion
We set out to answer three questions: • Do patients and carers as leaders make a difference in the attention
that experience of care gets alongside clinical effectiveness and
safety?
• Can patient leaders influence NHS organisations to act on patient
and carer feedback to improve experience of care?
• What do NHS organisations need to do to make this
approach work?
What did we do? • Co-produced: conception; specification; project phases; learning.
• Three interlinked phases:
– Identified themes from Tweetchat with 350 & workshop with 70 – Gathered18 case examples from 17 NHS organisations
– Advisory Group selected 4 case examples to be visited for more detailed study; thematic analysis identified overarching critical success factors and building blocks.
• Advisory Group discussed and agreed key learning points and conclusions.
What did we find out? • Do patients and carers as leaders make a difference in the attention that
experience of care gets alongside clinical effectiveness and safety? YES
• Can patient leaders influence NHS organisations to act on patient and carer feedback to improve experience of care? YES
• What do NHS organisations need to do to make this approach work? – Invest in patient leaders; Put robust feedback mechanisms in
place; Develop the culture and systems to act on feedback.
• Underpinned by ten building blocks that provide a basis for success, including a set of eight key roles.
What happened in the past?
• Within the NHS there was a culture of the patient not
being listened too
• The clinicians knew what was best
What has changed?
• Patients are now being allowed an opinion
• Some 40 Patient leaders made a huge contribution at our
workshop
• The Patient Leaders Advisory group was set up
What happened next?
• The Patient Leaders Advisory group were shown 18 projects.
• All of these showed patient power not only at its best but
at its wisest and most rewarding
• The group selected the 4 projects that we thought were
best for the patients and their families and carers
Margy Woodhead
Lay Member for Public and Patient Involvement
Stoke-on-Trent Clinical Commissioning Group (CCG)
David Hardy
Audley Health Centre Patient Participation Group (PPG)
Newcastle North Locality Group
Patient Congress, North Staffordshire CCG
For more information please contact
Lesley Goodburn
Midlands and Lancashire CSU
07545 423379
Making a positive change in people’s lives…
https://www.youtube.com/watch?v=TRvAgJV7ddM
TOP TIPS
• Have an open mind to
doing things differently.
• Listen… really listen and
commit to act on what you’ve heard.
• Support us and we will
give back with time,
enthusiasm and skills
Find out more about us
• Like us on Facebook – Shropshire Young Health Champions
• Follow us on Twitter - @ShropshireYHC
• Call us for a chat on 01743 277593
• Email us on [email protected]