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INTEGRATED MANAGEMENT SYSTEMS
Commonalities, SynergiesAnd Integration Framework
The global realities of today’s business environment are forcing many organizations to change and adapt, and quickly. There is no longer the luxury of studying, hedging, and waiting until things “return to normal.” Normal will be determined by those who have the foresight and vision to take control of the present to help shape a brighter future.
Global Business Realities
ISO 9000 Conference, Orlando FloridaBy Terri Andrews and Wayne Pardy - Quality Plus Inc.
The purpose of an integrated management system is to help provide:
1. A clear representation of all the features of your respective management system pieces, 2. To show how they impact and complement one other, and 3. To demonstrate how their relationship assists in managing the respective management systems risks of the organization.
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INTEGRATED MANAGEMENT SYSTEM
Governing Policies
Business Ethics
Financial Planning & Control
3rd Party Representation
LegalIntellectual Property
Integrated Management System Documents and Controls PEOPLE
PROCESSESSYSTEMS
Health & Safety Quality Environment
ISO 9000 Conference, Orlando FloridaBy Terri Andrews and Wayne Pardy - Quality Plus Inc.
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IMS Systems Model
PEOPLEPROCESSESSSYSTEMS
Leadership, Involvement of People, Policy & Objectives, Customer Focus, Planning, Responsibility & Authority, Communication, Management Review
Management Responsibility
Human Resources, Competency & Training, Infrastructure & Equipment, Working Environment, Manuals & Guidelines, Procedures, Document & Data Control, Records
Resources & Systems Controls
PEOPLEPROCESSESSSYSTEMS
Commonalities & Synergies
Health & SafetyCSA Z1000ANSI Z10
QualityISO 9001
EnvironmentISO 14001
ISO 9000 Conference, Orlando FloridaBy Terri Andrews and Wayne Pardy - Quality Plus Inc.
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Monitoring & Measurement, Nonconformance (Incident, Accident, Near Miss) Control, Analysis of Data, Internal Audits & Assessments, Corrective Action, Preventive Action, Lessons Learned, Communication
Measurement, Analysis & Improvement
Health & Safety
CSA Z1000ANSI Z10
QualityISO 9001
EnvironmentISO 14001
PEOPLEPROCESSESSSYSTEMS
PEOPLEPROCESSESSSYSTEMS
IMS Systems Model Commonalities & Synergies
ISO 9000 Conference, Orlando FloridaBy Terri Andrews and Wayne Pardy - Quality Plus Inc.
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IMS Systems Model
Product & Service Realization
PEOPLEPROCESSESSSYSTEMS
PEOPLEPROCESSESSSYSTEMS
Planning, Regulatory Compliance, Design, Contracts Mgmt., Procurement, Production & Service Provision, Management of Change Calibration, Monitoring & Measuring
Health & Safety
CSA Z1000ANSI Z10
QualityISO 9001
EnvironmentISO 14001
Planning, Legal & Regulatory Compliance, Controls, Implementation, Emergency Prevention, Preparedness & Response, Management of ChangeMonitoring & Measuring
Planning, Legal & Regulatory Compliance, Environmental Aspects & Impacts, Controls, Emergency Prevention, Preparedness & Response, Checking, Evaluation of Compliance
Unique Processes
ISO 9000 Conference, Orlando FloridaBy Terri Andrews and Wayne Pardy - Quality Plus Inc.
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1. Alignment of business and QHSE goals and maximization of key performance indicators.
2. Recognition of how all people and processes interact and affect each other for more effective management of interfaces.
3. Creation of an integrated team approach focusing on mutual goals and benefits.
4. Establishment of common objectives, processes, and procedures.
5. Creation of synergies, thereby reducing redundancy and increasing effectiveness and efficiency.
6. Reduced risk through management based on factual data and overall analysis of performance metrics.
7. Systematic prioritization of effort for greatest organizational benefit.
8. Single framework for performance enhancement across all functional areas.
The Case for Integration: The list of benefits to be realized by implementing management systems and consolidating common system requirements can be a long one. They can include:
ISO 9000 Conference, Orlando FloridaBy Terri Andrews and Wayne Pardy - Quality Plus Inc.
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9. Comprehensive identification and analysis of problems and opportunities to improve.
10. Prevention of sub-optimization—advancement of one area at the expense of another.
11. Increased understanding of all customers’ (internal and external) and stakeholders’ needs, wants, and perceptions
12. Savings of time, money, and effort
13. Establishment of accountability and clear boundaries
14. Improved internal processes and communications
. . . list of benefits continued
ISO 9000 Conference, Orlando FloridaBy Terri Andrews and Wayne Pardy - Quality Plus Inc.
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Anjia Lees - Sydney, Australia
Training is key so that everyone from top to bottom understand there responsibilities in terms of the system.
Gregory Wenck - Brisbane, Australia
Major challenges are:
Getting HSE out of their silos and standalone systems based on 18000 and 14000 thinking to talk in a meaningful way with the 9000 folks.
Safety mentality - 'safety above all else' in too much of a compliance focus rather then a value added continuous improvement focus.
Words of Advice from some IMS practitioners
ISO 9000 Conference, Orlando FloridaBy Terri Andrews and Wayne Pardy - Quality Plus Inc.
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Stuart Whibley
What has been of great help to me and staff is the changing of the Quality Manual into an Integrated System Manual as this now outlines the interrelation between the previously known quality procedures and the HS&E system requirements.
Baskar Kottle
EMS and OHSAS are very compatible for integration; however. . .
QMS is different in terms, concepts and requirements. Following the cross reference tables at the end of the standards will help integrate all three easily. Without these tables and using them it would have been very difficult. Also understanding how many documented procedures required for EMS and OHSAS is another task we must understand while integrating them.
Words of Advice from some IMS practitioners
ISO 9000 Conference, Orlando FloridaBy Terri Andrews and Wayne Pardy - Quality Plus Inc.
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An effectively implemented integrated management system aligns policy with strategic and management system objectives and provides the framework upon which to translate these objectives into functional and personal targets.
The goal-oriented framework depicted in the following diagram demonstrates how goals established at the uppermost levels of the organization flow down through the integrated management system to influence functional and personal objectives and targets.
The Bottom Line
ISO 9000 Conference, Orlando FloridaBy Terri Andrews and Wayne Pardy - Quality Plus Inc.
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Goal Oriented Framework
Customer Requirements,Organizational Performance,Opportunities to ImproveRisk Analysis, LegalRequirements, etc.
Strategic Goals/
Mission
Quality Policy
OHS Policy Environmental Policy
Functional Objectives & Targets
Personal Objectives & Performance Measurement
QHSE objectives
Environmentalobjectives
Quality objectives
IntegratedManagement
System
ISO 9000 Conference, Orlando FloridaBy Terri Andrews and Wayne Pardy - Quality Plus Inc.
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With an integrated system, your organization can become a unified whole, with each function aligned behind a single goal
Instead of "silos", you have a genuinely coordinated system: greater than the sum of its parts.
An integrated system provides a clear, holistic picture of all aspects of your organization, how they affect each other, and their associated risks. There is less duplication, and it becomes easier to adopt new systems in future.
An integrated management system allows a management team to create one structure that can help to effectively and efficiently deliver an organization's objectives.
From managing employees' needs, to monitoring competitors' activities, from encouraging best practice to minimizing risks and maximizing resources, an integrated approach can help an organization achieve their objectives.
Conclusion
ISO 9000 Conference, Orlando FloridaBy Terri Andrews and Wayne Pardy - Quality Plus Inc.
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Take your notes
ISO 9000 Conference, Orlando FloridaBy Terri Andrews and Wayne Pardy - Quality Plus Inc.
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Take your notes
ISO 9000 Conference, Orlando FloridaBy Terri Andrews and Wayne Pardy - Quality Plus Inc.
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Take your notes
ISO 9000 Conference, Orlando FloridaBy Terri Andrews and Wayne Pardy - Quality Plus Inc.
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