12
Spring 2012 In Action !
Spring 2012
In Action !
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2012 is a special year for SHMS as we celebrate our 20th anniversary ! From humble
beginnings with a class of seventeen students, SHMS has grown to a student body of more
than two thousand students per year spread over two campuses. Celebrations will be taking
place throughout the year with International Day in May and the World of Hospitality in
December offering official ceremonies.
SHMS Caux welcomed many special guests to the anniversary edition of International Day
including, George Blanc, Claude Nobs and Irma Dütsch. The 20th Anniversary touch has also
been given to the graduation ceremonies and the Spring Ball where students from both
campuses met up to celebrate in style.
SHMS alumni continue to meet up around the world along with students from other SEG
schools and so far this year meetings have been held in Munich, Hong Kong, Beijing, Bangkok,
Seoul, Budapest and Bogota. Read more on page 7 about the recent opening of the new
alumni chapter in Budapest. ‘In Action’ has made contact with some of our many alumni
and features the stories of their success in the 'Where are they now' pages. There are also
interviews with students who are taking their first steps into the industry in the ‘Internship
Diaries’ section.
Enjoy reading this edition and remember if you have a story to share, please don’t hesitate
to contact me !
Kirsty Arnison-Nicole // T. +41 21 965 4018 // [email protected]
SHMS has the luxury of offering students two fantastic campuses and in order to allow
students to enjoy the best of both locations, from September 2012, all first and second year
students will begin their studies in Caux, moving to Leysin for their final year.
Emanuel Donhauser, Academic Director of SEG, explains the reasons behind the change,
“The Caux Palace campus offers unique facilities for applying in practice what students have
been learning in class. By placing the emphasis on operational management application during
the first two academic terms, in an unparalleled setting, SHMS is better able to prepare first and
second year students for their two internship experiences. The newly renovated and extended
Leysin campus provides the true feeling of a University Centre, where more mature students
are given the opportunity to put theory into practice in the phenomenal events and resort
spa facilities.”
With the ever-increasing interest in resort and spa management, SHMS
introduced its Master in International Business and Hotel, Resort and Spa
Management in September 2011. With endorsement from the Savoy
Hotel, Swissotel and Raffles Groups, the programme is meeting the needs
of the industry. As a part of their programme, students replicate real-life
experience managing both the Culinary Studio and Beleza Spa. Robert
Kostecki who joined the programme in 2012 told ‘In Action’ that ; “The
MIB Program is a challenging experience that enables me to work with
multicultural teams in a professional manner to gain the knowledge and
skills necessary to become a competitive leader in the hospitality industry.”
Word from the Editor
Changes in Store for SHMS
Spa and Resort Management Studies Begin
Contents
News from SHMS 01 – 04
Activities and Events 05
Internship Diaries 06 – 07
Where are they now ? 07 – 10
| 1 |
SHMS Caux
SHMS Leysin
Robert Kostecki : MIB Student
Front Cover : A warm welcome offered by SHMSstudents at International Day in Caux.
Kirsty Arnison-Nicole – Editor
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Samantha Maughan – SHMS Caux
“Ever since I saw the movie The Wedding Planner,
I wanted to study events management ! But, not
wanting to be limited in my options, I chose to
combine this with hospitality management and I
can see that what we learn in class can be applied
to so many different businesses. In SHMS Caux, I
have learned so much about getting on with lots
of different people and formed great relationships
with other students and professors.”
On Sunday 6th May, SHMS Caux opened its doors to more than 400 VIP
guests for a 20th anniversary edition of International Day. Special guests
Georges Blanc, Claude Nobs and Irma Dütsch impressed the crowd with
their inspirational stories and enjoyed the spectacular show and buffet
produced by the students. A display of historical postcards and visits of
the building, led by a representative from the Montreux Archives, added
a touch of nostalgia to a fantastic day.
Georges Blanc – Considered to be one of France’s finest chefs, Georges
Blanc was crowned Chef of the Year in 1981 by the prestigious Gault
Millau Guide. He is now at the head of several restaurants including the
Michelin-starred “Restaurant Georges Blanc.” He also owns and runs two
hotels and a luxury spa complex in France.
Claude Nobs – Claude Nobs is no stranger to the hospitality and
tourism industry having spent many years working as the director of the
Tourism Office in Montreux. It was in 1970 whilst working at the Tourism
Office that he organised the very first Montreux Jazz Festival and
with artists such as Charles Lloyd, Keith Jarrett, Ron McLure and Jack
DeJohnette performing, the festival quickly gained an international
reputation. Today the festival welcomes more than 230 000 visitors over
two weeks with more than 1000 musicians taking part.
Irma Dütsch – As the first female chef in Switzerland to be awarded a
Michelin Star, Irma was elected ‘Chef of the Year’ by Gault-Milau in 1994.
Irma is also the author of several books and is a regular guest chef in
London, Munich, Stockholm, Hong Kong, Beijing, Japan, Jakarta, Bangkok
and Australia.
Months of teamwork and just a bit of stress were compensated by a highly
successful event on Sunday the 6th of May at the World of Hospitality. Guests
from the hospitality industry and local region joined in the fun, exploring
the campus, enjoying the various activities, food and entertainment. After a
traditional Hawaiian welcome, the international buffet stretched across four
continents from Asia to Africa, the US and Europe and the Brazilian BBQ
was a tasty treat. Chocolate tasting, sugar-work, high-tea service, cocktail
tasting, a Korean noodle bar and risotto workshop kept guests entertained
for a large part of the afternoon. Smaller guests were not forgotten and the
face-painting and kids corner were a real hit.
The special SHMS 20th anniversary edition of the World of Hospitality will
be held in December and we can’t wait !
My life at SHMS
An Extra-Special International Day – 20th Anniversary Edition
World of Hospitality – Leysin on Show
News from sHms
Georges Blanc Claude Nobs Irma Dütsch
World of Hospitality
| 2 |
International Day
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At the end of January as the temperatures outside dropped to well below zero, things were hotting up inside SHMS with the end of semester graduation ceremony. Graduates celebrated their achievements after years of hard study and as usual, the buffet was a feast for both the eyes and taste-buds. Particular mention should be made of our outstanding students, listed below, who achieved exceptional results in their studies. Congratulations to all graduates of the class of 2012 !
After more than five years with SHMS, Mr de Sepibus,
Director of Operations, has handed the reigns over to
Mr Virgilio Santos.
Mr de Sepibus takes with him best wishes fora successful future in his new business venture !
SHMS Graduation Stars
Best Internship : Ms. JiHye LeeNestlé Pro Gastronomia Award for F&B Excellence : Ms. Claudia Tsz Wun
SHMS Innovation & Research Excellence Award : Ms. Charlotte Aberg, Ms. Noreen Thomu,Ms. Matseki Semoli, Ms Raninda Padmadjaja, Mr. Pedro David-CarricoOutstanding Graduate for Higher Diploma : Mr. Kris Rahardjo Outstanding Graduate for Post Graduate Diploma : Ms. Connie Wee Lin Lau Outstanding Graduate for MIB : Ms. Mint Poranat Chongthairungruang Best Academic Average for Higher Diploma : Ms. Masha Siriwangsanti Best Academic Average for Post Graduate Diploma : Ms. Janelle Joy Toh Best Academic Average for MIB : Ms. Papassara Pinit Award for Academic Excellence at BA Level : Mr. Yanick Targonski Award for Academic Excellence at MA Level : Ms. Azin Motamdei Ghazvini Best Dissertation at Bachelor's level : Mr. Alastair Laird Best Independent Business project at Bachelor's level : Mr. Yanick Targonski
Leysin
“Are Kiosks the Future of the Hospitality Industry ? What are their effects on service and
on the people working with them ?” was the subject that caught the attention of the judging
panel for the SEG Innovation and Research Award. It was James Hsu and Jackie Wang from
SHMS Caux who defended their paper and won the overwhelming support from the judges.
The SEG Innovation and Research Award is designed to encourage students to produce and
research innovative ideas that are based on a solid understanding of customer needs with
students from each SEG school participating in the competition.
SHMS Students Win Research Award
Best Internship : Ms. Ricarda PellegrinoBest Professional Attitude : Mr. Tatenda Chester Mhende Nestlé Award for F&B Excellence : Ms. Han Qi Cheryl Ang Best Academic Average : Ms. Lisa Bader Outstanding Student : Mr. Besjon Vokshi
Caux
Leysin Bids Farewellto Patrick de Sepibus
| 3 |
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The Student Ambassador Forum offers an important voice for students
on campus and it is an honour for students who are elected to represent
their classmates. Vuyelwa Ndlovu, SAF President in Leysin told ‘In Action’
a little about what the role means to her.
“Being SAF President has taught me a lot on how I can become a better
leader. I am enjoying the whole experience that comes with being in this
position and the responsibilities that come with it. Having been in the SAF
Forum for the past 3 years, running for president was one of my personal
goals. I am happy I actually ran for the position as it has shown me what I am
capable of achieving. If I had not been elected president, I would have still
been content because I actually tried to do something out of my comfort
zone and I did not want to leave SHMS with any regrets. The SAF’s main
aim for the semester is to ensure that the student's concerns and issues
are addressed so as to make their time at SHMS a memorable one.”
“I would like to say to everyone who reads this magazine, do not leave SHMS with any regrets as there are a lot of opportunities given to us not to be taken for granted ! I advise you all to do your best in all you do, as you do not know what opportunities or doors may be opened.”
Following on from the Thai-style theme of A-Box, MIB students have
evolved the concept of the culinary studio to ‘Fuzion’. Students took the
reigns from their colleagues of last semester who started the A-Box and
ran it for six weeks in order to gain an understanding of the market and
to analyse the possibilities for a future concept. After much discussion
and planning, week eight saw the opening of “Fuzion”, a concept offering,
“a simple and delicious sit-down menu combined with an Asian-style
Hot Pot.” The idea from students was to “not only delight, but excite the
senses” and word from the customers is that it has achieved just that !
We look forward to finding out where next semester’s concept will take
our tastebuds !
A Word From The SAF President
Fuzion Takes Over From A-Box
News from sHms
| 4 |
Run by the dynamic Claudia Jakobs and her team of MIB students, the Beleza
Spa offers fantastic services to the students of Leysin. Claudia explains the
philosophy of the Beleza Spa as being, “committed to nurturing the mind,
body and spirit through rejuvenating and energizing products combined
with an excellent spa experience.” With more than 20 years of experience
in the sport and wellness industry, Claudia is pleased to be able to share her
passion with future professionals.
From hairdressing, massage, nail treatments, facials and many other wellness treatments, visit the spa and take advantage of the special prices on offer for SHMS students !
Spa time at the Beleza Spa
Fuzion
Claudia Jakobs
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Over 20 SHMS students were amongst a group of SEG students
who attended the Kempinski Career Day in Munich in early
March. Seventy-five General Managers of Kempinski properties
from Asia, the Middle East, Africa and Europe were on hand
offering roles for internship, management training and full-time
positions.
Irina Zakharova from SHMS Caux gave her feedback, “It was a
great day for me as I am really interested in pursuing my career
in Asia and Kempinski are looking for potential managers for
this region.”
An initiative of SHMS students, the Poker tournament
held in April raised money for the Yaowawit Orphanage
in Thailand. The tournament involved students from
all SEG schools with the 5 finalists from each school
competing for the champions title.
The F&B department in Caux are always interested in offering new experiences
to students and on Friday lunchtimes, students are able to take a culinary voyage
and enjoy a sensational themed buffet. This semester themes have included,
Africa, Northern Europe, South East Asia, Mediterranean, Korean, Chinese and
an extra special Easter luncheon.
Chris Meylan, SHMS’s PR and Marketing specialist lecturer, has this semester offered an additional masterclass called the Social
Media Lounge. Students who have signed up for the innovative course are learning the finer points of using Facebook for
marketing purposes in the hospitality industry. Through the six sessions, students have created a Facebook page, which they
then used as a real case study to analyse its effectiveness, learning to better understand the infinite marketing possibilities of
social media.
It was early morning on April 7th for students from Caux
and April 21st for Leysin, that students made the journey to
Europa-Park, Germany’s largest theme park. With more than
100 attractions in 13 European-themed areas, there was plenty
for students to explore and enjoy and a great day out was
enjoyed by all !
The SEG sports day, Sunday the 25th of March, was held in the spirit of fair play and competition. Congratulations to the teams from Caux who won
the best overall school with their gold medal in soccer, silver in volleyball and bronze in basketball. SHMS Leysin starred in basketball with the team
proudly winning the gold medal.
Kempinski Career Days Texas Holdem for Yaowawit
Tingle your Tastebuds on Fridays in Caux
Social Media Lounge Hits Leysin
Europa Park – fun for all!
SHMS Winners at the SEG Sports Day !
Activities & eveNts
| 5 |
If you were one of those lucky enough to receive an invitation you would
have enjoyed a spectacular evening along the theme of, “Paris”, “Mexican
Fiesta”, “Bella Italia” at the Caux campus or taken a trip back in time at the
1920’s inspired cocktail, a voyage with the “Cruise Line Gala”, or enjoyed the
“Masquerade” or “Hollywood” inspired events in Leysin.
Raising money is just one of the tasks that students have in order to
organise their banquet and money was raised by the PGD Operations and
Events classes in Leysin through a raffle. Congratulations to the lucky winners ;
Sophia Ortiz, an iPad; Chef Ducute, an iPod; Daniel Chen, jewellery ; Gracinda
de Sousa, Chanel perfume.
Banquets, Banquets and Banquets
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Russell Colaco completed his first internship at the Dream Castle Hotel, Disneyland
Paris, a position he was interviewed for at the International Recruitment Forum.
“It was a real challenge for me to join a team who have been working together for over
eight years and to earn their trust. The skills that I learned in our personal development
classes certainly helped me !
During the five and a half months I spent at the hotel, I tried many roles in the F&B
department. I really learnt how the department functions from banquets and conferences,
housekeeping, the bar and service in the restaurant.
For me it was great to work in such an international hotel where there are guests coming
from countries you’ve never even heard of ! It gave me the opportunity to learn about
different cultures and opinions you can face in the hotel industry.”
Second-year student, Artjom Mironov, was employed as an intern in the
Sales and Marketing department of the Ritz-Carlton, Powerscourt Ireland.
“My role was to assist the Director of Sales & Marketing with public relations for the hotel. I had many
tasks including ; producing flyers, presentations, reports for owners meetings and PR reports. One of my
favourite tasks was the organisation of visits for journalists. I had to book their room, order welcome
presents, book the restaurant and spa treatments and to welcome them upon arrival. It was my job to
be available if they needed something during their stay and to make the warm Ritz-Carlton welcome
and farewell. I got to meet several stars including Breandan Courtney the presenter of the fashion show
“Off the rails.”
Liza Reuter worked in the Sales and Wedding departments at the Sandals resort in St Lucia,
making great use of the skills she had learned in her marketing and events classes.
“My internship was in St Lucia in the Caribbean and it was an awesome experience ! The best
part of my experience was that I became more mature in making decisions and I now have
much more self confidence in dealing with guests. The most important thing was that I got to
know how to deal with a totally different culture far away from home and family, which made
me stronger so that I am not scared about obstacles anymore. I also became more open-minded
and I have the feeling that I can do whatever I want in my future and be successful ! I can only
recommend this experience to every hospitality student.”
A Dream Experience at a Dream Hotel
A Powerful Experience in Sales and Marketing
Caribbean Dreaming
iNterNsHip DiAries
| 6 |
It was through determination and hard work that Teresita Acosta found the
internship that she had been dreaming of.
“I was determined to do my second internship in Chicago and consequently
the biggest challenge I faced was finding an interesting role in the location that
I wanted. It was with a lot of perseverance that I was hired by the Q Center,
a conference and convention center where I was able to do cross-training in
twelve different departments.
The whole internship was an amazing experience ! There are very few places
that are so student friendly and by experiencing so many different departments,
I was able to define my areas of interest within the hospitality industry.”
Chicago – Conventions and Conferences
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| 7 |
Oxana Tropina wanted to improve her French language skills and really put
them to the test during her internship.
“I stayed in Switzerland to do my internship at the Kempinski, Mont Pelerin,
in the F&B department working in room and VIP services.
At first it was difficult speaking French all the time and working different shifts,
just as you are getting used to working in the morning you are changed !
It was a challenge, but a great introduction to the hospitality industry. The
greatest part of my internship was meeting new people and extending my
knowledge of different cultures. I loved actually serving people because with
every service you do, you get positive emotions in return.”
It was a fantastic night of networking and sharing memories at the official opening of the SEG Hungarian Alumni Chapter. More than forty guests were
present including his Excellency Mr Christian Mühlethaler, the Swiss Ambassador, representatives from the Hungarian Tourist Board and some of the
cities top hoteliers. The event took place at Brody House, a Boutique Hotel that hosts many high profile events, and was organised around the theme
of ‘Swiss Cheese meets Hungarian Wine.’ Mr Benoit Samson, Executive Director of Business Development for SEG was on hand to officially welcome
guests and to open the new chapter. “It was a pleasure to see so many alumni and to share in their success. Equally impressive was the support shown
by the industry, affirming their interest for SEG students and graduates. It was a fantastic event and a credit to the organisation of Zoltan Kecskemethy,
our new chapter president.”
A great hotel and an amazing team is how Ilya Kustov sums up his
internship experience at the Fairmont Montreux Palace.
“I did my internship as a night auditor and front office agent
which was a great experience. As a night auditor you have a lot of
responsibility and I got to put into practice so many of the skills
that I learned in classes from housekeeping to rooms division
management, personal development and even kitchen practice!
The best part of my experience was to be able to work alongside
professionals of the hospitality industry. That really encouraged me
and motivates me to get to the same level or even higher !”
Switzerland and the Kempinski Touch
Alumni Chapter Opens in Hungary
Night-time at the Montreux Palace
iNterNsHip DiAries
wHere Are tHey Now ?
Hungarian Alumni Chapter
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| 8 |
General Manager
Louis Imperial Beach, Paphos, Cyprus
“During my time at SHMS, I gained a fruitful knowledge of hospitality
as well as many skills across all areas of the industry such as food and
beverage, cookery, front office, human resources, accounting, finance
and management. I also had a real-life experience doing an internship
in Switzerland.
After my graduation, I had the opportunity to work with well-known
hotel chains both internationally and locally. I also had the chance and
luck to cooperate with successful people and my education and work
experience helped me to achieve my dreams at an early age.
I always knew that I wanted to become a successful hotelier. The idea
of meeting and talking with people from around the world, serving
them and, of course exceeding their expectations, seemed so natural
to me.
My motto in life and advice for students is to be positive, focused
and determined about your dreams and the success will come.
The hospitality industry is not a regular, easy job ; it is a lifestyle.
It is important to have a genuine passion for service and an eye for
detail. You need personality, thorough knowledge of the job and good
communication skills. More importantly however, you need to be
transparent and honest in your approach.
“Think 'outside the box', know what you want, be positive, focused and determined about your goals, and the results will follow.”
Charis Stylianou
Sales Manager, International Trade
Mandarin Oriental, Singapore
“I chose to study in the hospitality field as it is an industry that gives you
the opportunity to live in different countries and to be in contact with
people from all over the world. I love foreign languages, travel and
learning about diverse cultures.
My career in the hospitality industry started from my very first internship,
working in Food & Beverage at a small family-run hotel in Switzerland.
From there I worked in Belgium, the USA, UK and I now work in
Singapore. I am fortunate to have worked for some of the industry’s
best known hotel groups including, Hilton, Accor, Rocco Forte Hotels and
Mandarin Oriental. I would say that the highlight of my career has been
the experience of living and working in different countries.
In my current role, I represent Mandarin Oriental, Singapore, as a leisure
destination for people in the regions of Europe, Americas, Middle East,
Russia & CIS countries, and the Pacific.
It is not always easy to choose a career, so before laying down your
plans, ensure that you speak to as many people as you can who are in
the hospitality field. An hotelier’s life is like no other. There are no fixed
office hours like 9 to 5 and you may not always have the weekend off.
Your office will not be in the glamorous Presidential Suite either. Your
office is the hotel and the moment you walk in it, remember : it is all
about the customer and not you. You must be passionate about what
you do. Besides that, you will need to have an interest in cultures,
communication, current affairs and most importantly have the attitude
of an ambassador.
“It’s a career based on passion, dedication and integrity.”
Carla Goke
Carla Goke Charis Stylianou
Hungarian Alumni Chapter
SHMS_Newsletter_v.3.indd 9 05.07.12 15:04
| 9 |
wHere Are tHey Now ?
Sales and Marketing Manager
Miskawaan Luxury Beachfront Villas, Koh Samui, Thailand
“I realised that I wanted to work in the service industry after having tried
roles in restaurants, bars and as a receptionist. I chose hospitality as I
enjoyed serving and interacting with different people on a daily basis.
I also liked the idea of practicing my language skills and hearing about
people’s travels and their stories.
The most rewarding aspect of my job is being able to assist people with
their needs, and enhancing their travel or buying experience. With new
nationalities starting to travel and new trends, there are always new
needs and demands. I find it exciting and challenging to try to figure out
how to best cater to each person.
In my career so far, one of my best experiences was when I was sent
to represent our company at the largest luxury travel show in Cannes,
France. Some of the most experienced hospitality personalities were
there sharing their experience and knowledge. I met incredible people
throughout the show and managed to create a good network.
My advice to any student considering choosing hospitality is that if you
truly enjoy interacting with new people and like being in an ever-changing,
exciting and dynamic environment – hospitality is definitely the right path.
My professional philosophy is: sincerity, devotion & hard work.”
Assistant Front Office Manager, Project Development Team
Buddha-Bar Hotel, Budapest Klotild Palace
“At a very early age I decided to work within the hospitality industry,
since it is a working environment where I can meet and interact with a lot
of different kinds of people, who are spending their most precious time
within the premises we are managing : their free time. The opportunity of
meeting and even exceeding the expectations of our guests became the
greatest motivation to stay on this pathway within the hotel sector.
My advice to the future generation of hoteliers is to keep being open to
all sorts of people from different countries, cultures, genders and ages,
because, coming to know and understand guests is the best way to create
an intimate yet professional relationship with them during their stay. This is
why my main principle of working with colleagues and treating guests or
partners became the following : keep being open. Working in the hospitality
industry can be very challenging and intense, thus it requires strong
dedication and flexibility in order to constantly keep one’s performance at
the highest level. However, the energy invested has its immediate rewards,
everyone can see the result of their hard work, which is highly motivating.
In my current position, I have the opportunity to witness the birth of
an amazing and beautiful hotel. By participating in the development and
pre-opening phases of this project, I have had one of the most the most
exciting and unforgettable experiences of my life. It has helped a lot in
capturing an overview and understanding of the overall operation of a
hotel.”
Victoria Hansen
Zoltan Kecskemethy
SHMS_Newsletter_v.3.indd 10 05.07.12 15:04
| 10 |
The SEG IRF was held on the 12th and 13th of March with graduating students attending the first day and those searching for internship placements
present on the second. With more than 50 of the world’s leading hospitality companies in attendance, the IRF is a golden opportunity for SHMS
students to consider their future and for the industry an opportunity to meet some the brightest stars of the next generation. Dates are set for the
next edition of the IRF with the Montreux Convention Centre again hosting the event on the 15th and 16th of October.
Guiomar Desantes made the most of her day at the IRF and described her experience as, “Amazing ! It was not at all what I was expecting.
To see all of these international companies present and they are recruiting us, they are really taking us. I am really happy !”
After many months of in-depth review of its operations, SHMS has been
awarded the prestigious Swiss eduQua accreditation. It is in recognition
of the quality programmes, academics and facilities that full certification
has been awarded to SHMS.
Eduqua is a Swiss quality label that certifies institutions offering adult
education. During the eduQua certification process different criteria are
analysed, keys to the quality of an institution. The criteria are, the academic
courses on offer, academic staff, learning success, communication with
clients, value performance, quality assurance and development. Specific
standards must be met in each of these criteria in order to distinguish
an institution with the eduQua label. eduQua certification is renewed
every three years and yearly intermediate audits are conducted to ensure
continued quality.
www.eduqua.ch
SEG was proud to welcome motivational speaker, Richard St John, to
the IRF where he gave an inspirational speech sharing with students the
eight traits that he believes are shared by successful people.
1. Passion2. Work3. Focus4. Push5. Ideas6. Improve7. Serve8. Persist
Skills and ideas to keep in mind !
My Day at the International Recruitment Forum
SHMS Awarded eduQua Accreditation
8 to be Great !
Guiomar Desantes
Richard St John with Florent Rondez, CEO SEGand Mathilde Armour, IRF Project Manager
SHMS students at the IRF
SHMS_Newsletter_v.3.indd 11 05.07.12 15:05
SHMS Caux
CH – 1824 Caux / MontreuxSwitzerlandT. +41 21 962 95 55F. +41 21 962 99 75
SHMS LeySin
Mont Blanc Palace1854 LeysinT. +41 24 493 23 00F. +41 24 493 23 33
A member of
SHMS_Newsletter_v.3.indd 12 05.07.12 15:05
