“In-Home Delivery” Instructions
for
Standard Mail(WG#78)
MTAC Sunset Presentation
August 7, 2003
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MTAC Presentation
MTAC Presentation
Focus on Standard Mail with:
Requested IHD (In-Home Date); and
Arrives at DDU past IHD or Event Date
Need for “Standardized” verbiage, format, placement
Relative to mailer requested IHD
Instructions for disposition if received past IHD or Event Date
Issue
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MTAC Presentation
MTAC Presentation
Mailers will specify requested IHD on mailpiece
In consistent location
Using standard verbiage (clear and concise)
Along with disposition instructions
Desired Results
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MTAC Presentation
MTAC Presentation
PIHD – Past In-Home Date
Received after requested In-Home Date, but
Before Sale or Event Date
PED – Past Event/Expiration Date
Received after Sale or Event advertised, or
After a Published Expiration Date
Results - Definitions
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MTAC Presentation
MTAC Presentation
Results - DDU Delivery InstructionsCarrier Receives Mail
Yes
Is there an event/expiration date?
Carrier NotifySupervisor
1. Supervisor Survey2. Document3. Contact BSN
No
YesPast IHD(PIHD)?
No
No
Time Sensitive DeliveryInstructions?
Carrier DeliverNext Trip
NoYes
Carrier NotifySupervisor
4. Separate & Hold forCustomer Disposition
Process According toCustomer Disposition
1. Supervisor Survey2. Document3. Contact BSN
Yes
Past Event/Expiration Date
(PED)?
No
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MTAC Presentation
Option 1
Results – Verbiage and Placement
REQUESTEDNOT BEFORE
8/11
REQUESTEDIN HOME8/12-14
CONTACT BSN
AFTER 8/20
Could be blank Could be blankDo NOT have to have box around instructions.
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MTAC Presentation
MTAC Presentation
Option 2
Results – Verbiage and Placement
REQUESTEDIN HOME8/12-14
CONTACTBSN
AFTER 8/20
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MTAC Presentation
MTAC Presentation
Option 3 (Modified Option 2)
Mailer’s Request for Withdrawal or Disposal
REQUESTEDIN HOME8/12-14
AFTER 8/20REFER TO
PAGE #
This establishes last day mailer authorizes for delivery and authorizes withdrawal & disposal after specified date.
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MTAC Presentation
MTAC Presentation
Obtained Industry Feedback
Standardized verbiage, location, font
Options for providing instructions
Surveys provided
Returned by June 2, 2003 (instructions on survey)
Communication plan
Implementation for Fall mailing season
Results
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MTAC Presentation
MTAC Presentation
USPS and Industry Co-Chairs paddling off into the sunset