Page 1System In Review

In ReviewThe newsletter for our Mon Health FamilyAugust 2017

New hospital beds enhance patient and staff safetyMon Health Medical Center is taking steps

to make patient care safer for both the caregiv-ers and patients by replacing its medical-surgi-cal beds with the latest hospital bed from LINET.

We will replace hospital beds on 4 South, 4 North, 5 South, 5 North, 6 North, SurgiCare and the Post-Anesthesia Care Unit (PACU) dur-ing a two-day period in early August.

“LINET really listened to nurses and hospital patients about what was needed to provide a superior product when they designed the beds,” said Daphne Scordato, Mon Health Medical Center Vice President of Patient Care. “There are very few components to the new beds. They are simple to fix and simple to operate.”

Mon Health Medical Center’s nurses and nurse assistants played a key role in determin-ing which bed to purchase.

“Our nurses had the opportunity to evaluate hospital beds from several companies, and the clear winner was the LINET bed,” Scordato said.

Safety featuresA key feature of the new LINET beds is a

Mobi-Lift System, which is a “sit-to-stand” de-vice resembling a cane attached to the frame of the bed. A button on the handle allows the patient to set the bed to the appropriate height and use the handgrip to stand.

“In the past, patients typically used the bed’s side rail for support, which was not very stable. Or it took two people to help the pa-tient stand, putting staff and the patient at risk for injury,” Scordato said.

The bed’s light weight and fifth wheel design will make transporting patients easier for staff.

“The beds are designed to glide over a variety of surfaces so one nurse can easily push the bed over carpet,” she said.

A scale is also integrated into the bed to allow nursing staff to obtain patient weights without making the patient get out of bed and stand on a bedside scale.

“All we have to do is take any extra bedding off and push a button,” she said. “This is much more efficient and safer. Patients will no longer have their rest interrupted to be weighed, im-proving the patient experience.”

Other features of the new LINET hospital beds include:

Kathy Shillingburg, LPN; Amy Wilson, LPN; and Erica Nakutis, RN study the controls on one of Mon Health Medical Center’s new LINET hospital beds. The hospital is replacing about 150 medical-surgical beds this month.

• A smooth composite surface, makingcleaning and disinfecting by Environmental Services staff much easier.

• Enhanced bed exit alarms and brakingsystem alarms. These alarms will provide a safer environment for patients and alert staff when the braking system is not engaged.

• The plug and play design of the bed com-ponents will make repairs by Facilities depart-ment staff less time consuming.

• Raising the head of the bed creates acomfortable cradle to support the patient, reducing pressure in the pelvic area.

• Bed controls are clear and intuitive.

Cancer patient David Pugh, of Morgantown, his wife, Carolyn and their grandson, Mason, celebrated David’s final chemo treatment by delivering cookies, baked and decorated by his daughter Mandy, to the Mon Health Cancer Center’s doctors and staff. Thank you, and “Chemo Finito,” David!

A sugary “Chemo Finito”

Wednesday, Aug. 23 - Mylan Room 8-9 a.m., 10-11 a.m. and 2:30-3:30 p.m.

Thursday, Aug. 24 - Mylan Room 6-7 a.m. and 9-10 a.m.

Friday, Aug. 25 - Research Ridge 9-10 a.m. and 10-11 a.m.

Town Hall Meetings with Darryl Duncan

Page 2System In Review

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President’sMessage

In the summer of 2016 the Board of Directors adopted a new set of Mission, Vision and Values statements as well as an overall Strategic Plan for Mon Health. By now all our associates have had a chance to see those and I believe we are well on our way to those becoming fully engrained in the Mon Health culture.

But we don’t want to leave it to chance. We want to be proac-tive in communicating the messages of why we exist as an orga-nization, where we see ourselves in the future and how we want to behave day to day on this journey. Likewise, I have a strong belief that each of us needs to be able to make the connection between our daily responsibilities and our personal success with our jobs and the overall success of the organization. It’s only hu-man nature to want to know “how am I contributing.” We heard this loud and clear from the last two employee engagement surveys.

One new idea we are implementing is called “Success Boards.” These boards will reflect many of the strategic goals of the orga-nization on a departmental level – growth, people and culture, financial vitality, integration and efficiency, and quality and safety. We piloted this initiative on the Family Birth Center and we are now moving forward throughout the organization.

The Success Boards will be displayed in prominent places in our clinical areas where staff, physicians, patients and families can view them. They will include information on how we are per-forming on goals that matter. For example, in the Family Birth Center we are publishing information on deliveries that occur less than 39 weeks gestation, our C-section rates, our infection rates, the percent of mothers who go home breastfeeding, and patient satisfaction trends.

I believe we need to be transparent with our performance and communicate as much as we can about what we are doing to improve the care we provide. Transparency will result in all the team members having a better understanding of where we stand with these important measures of success and how we each can play a role in improving them.

The Success Boards only serve as the conduit to the next step. I encourage everyone to embrace the initiative, know what the Success Board is saying through the data displayed, and know what your individual role is in improving the results. If we can harness the power of the entire organization through a better understanding of how well we are doing and what is possible through change, this organization will achieve remarkable success.

Beginning Monday, Aug. 7, Kerri Hall, MD, will see patients at the Mon Health Obstetrics & Gynecology office located at 1000 J.D. Ander-son Drive, Suite 402, at Mon Health Medical Center.

Patients can reach Dr. Hall at her new location by calling 304-599-6811.In addition to Dr. Hall, Mon Health Obstetrics & Gynecology includes

William Hamilton, MD; Candi McCullough, MD; Amanda Sherman, DO; Gail Rock, CNM; and Jane Koch, CNP .

To learn more, visit monhealth.com/obgyn.

Benefit Disount Program – Qualification period is July 1 to April 30, 2018. Discount begins in July 2018. Information is available on the MonNet Wellness page, under Benefit Discount Program.

Aug. 1 – Wellness Bulletin Board & Quiz. Quiz is available on the MonNet Wellness page. One entry into the quarterly Well-ness Incentive Drawing upon completing the quiz.

Aug. 29 – Lifestride Check-in / Blood Pressure Check. 20 consecutive minutes equals one mile (Four miles per week is recommended). One entry in the quarterly Wellness Incentive Drawing.

Aug. 31 – Documentation of completed Healthy Activities for August is due. This includes preventive screenings, Lifestride and community fitness events. Entries in the quarterly Wellness Incentive Drawing.

For more information, visit MonNet or call Employee Wellness at 304-285-2122.

Wellness Program

Employees will receive their new badges in the next few weeks. New employees will receive these badges during orientation.

New Mon Health employee ID badges are being printed!

The Mon Health Medical Center Auxiliary’s “I Love the 80s” Ball of the Year will be Saturday, Nov. 11, at Morgantown Marriott at Waterfront Place. For more information, call Christina Brown at 304-598-1324 or visitTheBalloftheYear.com.

Save the Date!I the

Saturday, Nov. 11

Dr. Kerri Hall moving to Mon Health Obstetrics and Gynecology office

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5-minute interview with... the new marketing direct or

After a 20-year stint at Akron Children’s Hospital in Ohio, Andrea (Andy) Joliet has returned to her roots in West Virginia to serve as Mon Health’s director of corpo-rate marketing and development. At Akron Children’s, she served as the direc-tor of corporate communications, providing oversight and leadership for digital market-ing, physician marketing, media relations, internal communications, and overall brand management.

What brought you to Mon Health? The opportunity to move back to my home state and grow professionally drew me here. I grew up in Calhoun County, WV, and moved to Morgantown for college. I love my home state, but I left 24 years ago for more job opportunities. When I saw this opportunity at Mon Health, I started looking into it. I was very impressed with the mission, vision and values, and the strategic plan. It seemed like the perfect place for me to stretch myself with new challenges. The culture here is very similar to what it was at Akron Children’s Hospital. And I love that. People smile and greet you in the hallways. They’re so friendly and helpful. When I came for my in-person interview, I was also struck by how clean the hospital is. It’s like a hotel.

How would you describe your management style?As part of a leadership program I completed a few years ago, I did a leadership 360 as-sessment. The assessment looks at how you view your strengths and weaknesses as a leader, and compares it to how others

perceive you. The assessment revealed my most dominant leadership traits as inspiring a shared vision and enabling others to act.

I strongly believe that open, respectful com-munication is one of the most important leadership characteristics. Being transparent leads to trust. I also can’t expect my team to be the most effective as they can be if we don’t have open communication. They need to understand the 30,000-foot view and how what we’re doing fits into that. It’s too easy to operate in silos, and I like to tear those silos down.

How would you describe your approach to marketing?I’m all about the data, and combining it with intuition to make informed decisions and strategic marketing plans. I need data to ensure we’re reaching our target audiences the right way, at the right time, and in the right place. I value being able to weave the diverse aspects of business and marketing together to achieve real, measurable results.

Tell us something about yourself that a lot of people may not know.A few years ago, I started a blog called WVU tailgating. My husband and I have had sea-son tickets for 9 years, and we always loved coming to Morgantown for game weekends. The blog has been a great creative outlet, and has led to some pretty cool opportuni-ties. For instance, the first year I had the blog, Nick Stevens, the host and producer of CBS Sports Tailgate Fan, contacted me be-cause they were coming to feature game day in Morgantown. We’ve remained friends,

Andrea Joliet

Staff from John Howard Motors delivered 80 blankets and 10 craft kits in July for patients of the Mon Health Zelda Stein Weiss Cancer Center.

The donation was part of the Subaru Loves to Care Initiative in partnership with the Leukemia & Lymphoma Society.

In addition to the donations, the dealership gave the Mon Health Medical Center Foundation a check for $10,296 from their Share the Love Event. During that time, those who bought or leased a Subaru could choose Mon Health Cancer Center as a charity to receive a donation.

“This generosity from John Howard Subaru is greatly appreciated by patients at the Mon Health Cancer Center and we are thankful for the dealership for thinking of Mon Health patients during this program,” said Bill Hennessey, Mon Health Medical Center Foun-dation Director.

This was the second consecutive year that, John Howard Subaru selected Mon Health Cancer Center to be the local charity recipient for their Share the Love Event. The dealership has been affiliated with the Mon Health Medical Center Foundation for many years.

Subaru warms up Cancer Center patients

and I’ve also met a lot of other great people from the blog.

Another reason I started the blog was to re-ally show how awesome West Virginia is. We typically get a bad wrap on the national stage. I wanted to dispel those negative stereotypes and give a real representation about the state, the city of Morgantown and my alma mater. I don’t think you’ll find more grit, more heart, and more pride anywhere else in the world.

What are you most proud of?My daughter. She rocks! Aly is finishing up her master’s degree in hydrogeology at the Uni-versity of Waterloo in Ontario, near Toronto.

What do you like to do in your down time?I like to work out 4-5 days a week. I never thought I’d say that, but honestly, I’ve been doing it long enough that it’s harder for me to stay away from the gym than it is to go to it. My husband and I also love to travel. I’m really look-ing forward to rediscovering my home state.

What’s your favorite Morgantown hangout?That’s easy – the original Mario’s Fishbowl on Richwood Avenue. I highly recommend their Cowboy Ranch wings. In fact, Buzzfeed ranked them No. 16 in their “21 chicken wings you have to try before you die” article.

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ExcellenceAchieving

Champion Award Winner: OR TechJeanene Moran

Jeanene Moran, OR Technician, was presented with the July Champion Award for exemplifying Mon Health’s values of Respect, Excellence and Teamwork. “I wish to thank Mon Health for allowing me to do the things I love and continue to grow daily,” she said in accepting the award. “The OR staff has great dedication to the care of others and in accomplishing a job with the best possible outcome. They work selflessly, under sometimes great stress and with long hours. I consider it a privilege to know my coworkers and to be considered worthy enough to be one of their team.” Congratulations Jeanene! To learn more about the Champion Award or to nominate a co-worker, visit MonNet.

Pulmonary Rehabilitation recognized for improving quality of care

Pulmonary Rehab Specialists Charlene Porter and Janet Wean work with patient Paul Keys in Pulmonary Rehab’s new location on the 4th Floor of Building 2000 in the Mon Health Medical Park. The new location gives patients a scenic view as they work out. The department was recently recertified by the American Association of Cardiovascular and Pulmonary Rehabilitation.

Mon Health’s Pulmonary Rehabilitation Center received program recertification from the American Association of Cardiovascular and Pulmonary Rehabilitation (AACVPR) for its commitment to improving quality of life by enhancing standards of care.

Pulmonary rehab programs help people with breathing problems such as chronic ob-structive pulmonary disease (COPD) recover faster and have a better quality of life. The pro-gram provides exercise, education, counseling and support for patients and their families.

The application process to achieve certification requires extensive documentation of the program’s practices.

AACVPR-certified programs are recognized as leaders in the field of pulmonary rehabili-tation because they offer the most advanced practices available. The certification is valid for three years.

Mon Health Pulmonary Rehabilitation recently moved to the fourth floor of Building 2000 of the Mon Health Medical Park.

ICU Nurse Cardinal Award WinnerCongratulations Paula Wilderotter, RN of the Mon Health Medical Center ICU. Wilderotter, who has been at Mon Health for 26 years, was honored as the July 2017 Cardinal Award recipient. She was nominated by her co-workers for always looking out for the best interest of her patients and ensuring that her patients have a good experience. The Cardinal Award is presented each month to a nurse who exemplifies the hospital’s Mission, Vision and Values.

Charleen Kaczmarek, Infection Preventionist, recently earned the Certified in Infection Control (CIC) credential from the Certification Board of Infection Control and Epidemiology. Kaczmarek had to demonstrate a mastery of infection prevention and control knowledge, to obtain the certification.

Infection Preventionist earns credential

EMS receives AHA AwardMon Health Emergency Medical Services

received the American Heart Association’s Mis-sion: Lifeline® EMS Silver Award for implementing quality improvement measures for the treatment of patients who experience severe heart attacks.

“Mon Health EMS is dedicated to making our service among the best in the country, and the American Heart Association’s Mis-sion: Lifeline program is helping us accomplish that,” said David Custer, executive director of Mon Health EMS. “We are pleased that our emergency medical technicians and paramed-ics are being recognized for their dedication and achievements in emergency medical care for all cardiac patients.”

Every year, more than 250,000 people experience an ST elevation myocardial infarc-tion (STEMI), the deadliest type of heart attack caused by a blockage of blood flow to the heart. To prevent death, it’s critical to restore blood flow as quickly as possible, either by mechanically opening the blocked vessel or by providing clot-busting medication.

They also follow American Heart Associa-tion/American College of Cardiology guidelines. The correct tools, training and practices allow EMS providers to quickly identify suspected heart attack patients, notify the medical center, and trigger an early response from awaiting hospital personnel.

Page 5System In Review

It’s not often that you meet a physician who didn’t begin medical school until the age of 35. But then, Mon Health’s new radiation oncologist isn’t your typical doctor.

Dr. Paul Saconn had a career as a social worker before deciding to become a physician. The North Carolina native attended Wake Forest University School of Medicine in Winston-Salem, and completed his residency at Wake Forest Baptist Medical Center.

He was practicing in Hilton Head, SC, before joining the Mon Health Zelda Stein Weiss Cancer Center in January. He came to Morgantown to build Mon Health’s radiation oncology pro-gram from the ground up.

“My goal is to develop multi-disciplinary teams for our cancer patients,” Dr. Saconn said. “An integrated approach leads to better outcomes and patient experience.”

Why did you go from being a social worker to a physician? I find great reward in helping others (particularly in their most difficult time). Prior to being a physician, I served in the capacity as counselor, case manager and social worker for nearly 12 years. I’ve always enjoyed the opportunity to help others. When I was a social worker/counselor, a lot of my patients were seeing a psychiatrist and I saw that they weren’t really treating the entire patient, they were just treat-ing a diagnosis. That’s what prompted my interest to go into medicine. As a physician, I use my clinical acumen coupled with these skills on a daily basis.

What made you decide on radiation oncology?I initially wanted to go back to school to become a psychia-trist knowing I could do social work and case management as well as being a skilled physician. It was in the process of going through the pre-medical curriculum that I became increasingly interested in cancer medicine. A light bulb went off for me, a cancer diagnosis has a lot of physiological ramifications as well. One thing led to another and my interest in science and medicine for cancer care increased to the point that that was what I wanted to do.

If you could be a character in a movie, which character and why?Patch Adams - intelligent but personable.

Where did you grow up?Burlington, NC

What song would you karaoke to?None - while I enjoy playing the guitar, I am not a singer!

What was your first concert?I went to see Styx in Greensboro, NC, when I was a junior in high school.

What was your first paying job?I grew up in a family business. My dad owned a Dunkin Donuts store so I worked there as a teenager. My first paying job outside the family business was working for UPS while I was in college. I also worked as a DJ for a while and bartended.

What’s your quote, mantra or personal slogan you live by?“There’s nothing you can’t do.”

What 2 things can you not live without? (1) My family (2) Music

If you had a spirit animal, what would it be and why?An eagle - an amazing spectacle in flight.

What was the last TV show you watched?I honestly can’t recall for certain - I rarely watch TV shows. I enjoy sports! I primarily watch college basketball and now I’m obviously a WVU fan, but I’m a UNC grad so they’re my team to watch.

Why did you choose to come to Mon Health?The opportunity to establish a brand-new radiation oncology program that integrates personalized medicine with the latest technology and medical advances. Mon Health also has the best administration to work with since I left my fellowship.

Good Medicine:Getting to know Dr. Paul Saconn

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In ActionThis section of System In Review is to keep staff updated on Mon Health news. Your department head will provide more detail during staff meetings.

Each article in this newsletter is followed by a symbol representing the Strategic Initiative to which it relates.Quality& Safety

People& Culture

Growth &Development

Financial Vitality

Integration & Efficiency

Strategic InitiativesI A ti

For Additional Information... visit MonNet and search for “Board Report.”

Integration &Efficiency

Growth &Development

People & Culture

Quality & SafetyBrand Campaign – Signage replacement associated with the re-brand continues. The production and installation of the signs will take several months and is expected to finish in October. Company vehicles and ambulances are being wrapped with the new logo. Six ambulances have been wrapped so far and additional hospital vehicles will be wrapped as usage allows.

Maple Drive –All utilities have been relocated off the poles and the poles have been removed. Sidewalk, curb and gutters have been

installed and paving was completed in July.

Stonewall Jackson Memorial Hospital – A Certificate of Need (CON) application has been filed with the WV Health Care Authority for approval of the change of owner-ship to Mon Health. We anticipate that Stonewall will be a full member of Mon Health in September. A separate CON will be filed at a later date for approval to construct a replacement hospital facility.

Medical Office Complex – Construction of the Wedgewood Primary Care and Psychia-try practice is underway in Building 1000. Construction will take approximately four months. Furniture, medical equipment and window treatments are being ordered to assure the practice can move in at the end of construction. Design work has begun to relocate Mon Health Obstetrics & Gynecology to the third floor of Building 3000.

Information Technology Strategic Plan – Adept Health has been engaged to develop an overall IT Strategic Plan. The plan is expected to be complete in September.

Disaster Drill – Mon Health participated in the Operation Dawson Storm Regional Disaster Drill in July with the WV National Guard, Mon County Health Department and WVU Police. The decontamination team set up a decontamination tent outside the Mon Health Medical Center ambulance entrance and a number of mock patients were triaged.

Employee Turnover – Mon Health’s rolling 12-month turnover rate for May was 16.59% and remains a significant improvement from where we were a few years ago. The goal is set at the national healthcare rate of 14.47%.

Physician Recruitment – Kishore Bingi, MD, and Samantha Crites, DO (Cardiology) joined Mon Health in August. David

Seaman, MD (Rheumatology) will be joining Mon Health in October. Matthew Schessler, MD, and Jacob Conjeski, MD (Orthopedics) will be joining Mountainstate Orthopedics in September. We continue to recruit specialists in the areas of medical oncology, urology, neurology, pulmonology and family practice among others.

Senior Leader Search – Mon Health is conducting a national search for a Chief Medical Officer for Mon Health Medical Center and a system-wide Chief Information Officer (CIO) to oversee Information Technology.