slide 1
In Salford
DEMYSTIFYINGDEMYSTIFYING
Jo Hannan, Commissioning ManagerClare Duff, Commissioning Manager
September 2012
slide 2
Welcome…..Aim of the session:– Demystify commissioning in Salford
Objectives:– Greater understanding of commissioning
processes in Salford– Confidence in undertaking commissioning– Effective commissioning– Access to online commissioning toolbox
slide 3
Experience of commissioning……
• What services are you involved in?
• What’s your experience of commissioning?
slide 4
Smoke & mirrors……• Perceived as complex and confusing
• Often confused with procurement
• Should be easy to understand and simple to apply
• Two aspects of commissioning:– The commissioning way of thinking (that is needed by
everyone in local services to improve outcomes)– The professional commissioner and Commissioning Team
slide 5
What is commissioning?.....
Commissioning is the most efficient,
effective and sustainable route
Commissioning is deciding how to use the total resource available in order to improve peoples outcomes
in the most efficient, effective and sustainable way
slide 6
The process…….• Understand – recognise local
outcomes, needs, resources and priorities. Include provider information and service user views.
• Plan – how to address needs effectively, efficiently, equitably and in a sustainable way.
• Do – make decisions to secure better outcomes.
• Review – monitor service delivery against expected outcomes and report how well it is doing against the plan.
slide 7
Components ofcommissioning……
• 18 key components of effective commissioning
• You need to put in place all 18, and challenge them constantly
slide 8
Understand……
• Needs analysis• Market management• Scoping• Who’s your market?• Who’s funding this?• Outcomes
slide 9
Plan……• Involve Commissioning and
Procurement• Re-commission / decommission• Partners / stakeholders • Consultation• Decision making - contestability• Risk register• Community Impact Assessment• Procurement process• Outcome based specification
slide 10
Outcome basedspecifications……..
Introduction
Function of the service / setting
Target Group
Outcomes and Performance Indicators
Budget
Duration of Specification
Quality of Delivery
Support of Local Authority
Monitoring of Specification
TUPE
slide 11
Exercise 1……• Read the case study, discuss the following and
feedback to the group.
• Things to consider:– Who will you involve on your Project Group?– Identify 6 outcomes.– Identify 6 milestones.– Who claims the outcome?– Who will deliver the service?– Identify 6 challenges?
slide 12
Do……• Share specification with
Commissioning Group, Leadership and stakeholders
• Complete procurement process
• Propose decision to Leadership and Joint Assistant Mayor processes as advised
• Award contract
slide 13
slide 14
Decision making……
slide 15
Review……• Governance arrangements• Monitoring and performance
management• Stakeholder & customer
feedback• Remedial action• End of contract• ....... and it begins again....
slide 16
Exercise 2……• Reflecting on understand, plan, do and review• Think of your own experience of commissioning –
then nominate one example in your group to discuss in detail
– Does this cycle look familiar? Think of what you did in the understand/plan/do/review stages?
– What worked well?– What didn’t work?
slide 17
Where it all fits in Salford……• Contract Overview Group (COG)
• Commissioning Group
• Community Impact Assessments (CIAs)
• Future developments:– Family Poverty Commissioning Framework– Commissioning Hub
slide 18
All procurements should be fair, open and transparent
A clear and fit for purpose
specification underpins a robust commissioning process.
Involve the stakeholders
Have you consulted and considered all
internal decision making processes?
Explore regional/
inter authority
commissioning Work with providers to
innovate
Aim to identify the best value for money proposal
Tightly review
and monitor
timelines
Identify your requirements
before startinga procurement
exerciseDo not underestimate how
long the process will take
Identify and
confirm your
budget at an
early stage
Get the right people talking around the table
Speak to the market
Implement effective monitoring and
performance management
processes
Involve
Procurement
early
Have you completed a CIA?
Have clear outcomes
Use the process to support you
slide 19
Pandora’s box of commissioning tools……• Practical tools and templates will be available on the website at
the end of the briefing sessions.
• Will include examples of good practice to support commissioning processes.
• Designed for people to add to and build as a resource.
slide 20
Further reading……
Commissioning Support Programme:
Outcomes & Efficiency Comprehensive model and tools including the A-Z of Commissioning training modules and DfE Change Management Jigsaw
www.commissioningsupport.org.uk
slide 21
Evaluation & closing……
• Any questions?
• Evaluation forms
• Thank you for your time