Planetree Culture of Ownership Retreats By Patsy Broeske 17 retreats. 205 participants. 12 facilitators. Whew! The Culture of Ownership retreats took place during February, and we are very pleased with the results. We had lots of good feedback, and will take into account ALL of the suggestions from the evaluations. The Parking Lot – the issues that arose during the retreat but were “parked” rather than solved during the retreat – will also be reviewed and forwarded to the key leaders. This year we invited not just staff, physicians and volunteers, but also included in the invites physician office staff, NCN folks, and regional staff. The final count was 182 staff, 3 physicians, 5 physician office staff, 1 board member, 4 NCN staff, 1 volunteer, and 9 others including Security and UVMC staff. The cross section of participants resulted in good discussion during the retreats. One of the most common comments we see on the evaluations is how staff appreciates getting to know others who they would not normally get to know during the course of their workday. Thank you to each of you who participated, and a big shout-out to the managers who helped make it possible for the staff to go during such busy census times. We also want to thank our facilitators who trained, practiced, and facilitated the retreats on top of doing their regular jobs. Thank you to Arpad Peter, Ginny Holmen, Lorelei Choate, Reza Ghannadan, Julie Harris, David Sims, Heather Anderson, Lauren Gallagher, Lynne Buske, Henrietta Simonsson, and Janice Burr. During March 19 - 21, Planetree representatives will be at HMH conducting a site visit with patients, their families, staff, leadership, Governing Board, and physicians. If you would like to give your input, PLEASE sign up for one of the focus groups. An email will be coming out soon with the details. They will also randomly meet with staff, so please take a moment or two to tell the Planetree folks about all the wonderful things we are doing here at HMH. If you have any questions on the upcoming site visit, or any Planetree question, just give us a call! Patsy @ ext 3012 or Diane @ ext 3117. Strategic Partnership......... 2 CEO’s Message................. 3 HMH Volunteers .............. 3 Nutrition Month ............... 4 Know Your Numbers ........ 5 Joint Commission Visit ..... 6 New Hospital Update ....... 6 Dew Drop ......................... 7 Calendar of Events ........... 8 Mission Howard Memorial Hospital is a family of caring professionals committed to providing the highest quality of service. In partnership with physicians and community leaders, our purpose is to improve our patients’ physical, mental and spiritual well-being, and to enhance the health of our community. H MH I n -T ouch I n -T ouch In This Issue Neighbors Helping Neighbors® March 2013
Transcript
Planetree Culture of Ownership RetreatsBy Patsy Broeske
The Culture of Ownership retreats took place during February, and we are very pleased with the results. We had lots of good feedback, and will take into account ALL of the suggestions from the evaluations. The Parking Lot – the issues that arose during the retreat but were “parked” rather than solved during the retreat – will also be reviewed and forwarded to the key leaders.
This year we invited not just staff, physicians and volunteers, but also included in the invites physician offi ce staff, NCN folks, and regional staff. The fi nal count was 182 staff, 3 physicians, 5 physician offi ce staff, 1 board member, 4 NCN staff, 1 volunteer, and 9 others including Security and UVMC staff. The cross section of participants resulted in good discussion during the retreats. One of the most common comments we see on the evaluations is how staff appreciates getting to know others who they would not normally get to know during the course of their workday. Thank you to each of you who participated, and a big shout-out to the managers who helped make it possible for the staff to go during such busy census times.
We also want to thank our facilitators who trained, practiced, and facilitated the retreats on top of doing their regular jobs. Thank you to Arpad Peter, Ginny Holmen, Lorelei Choate, Reza Ghannadan, Julie Harris, David Sims, Heather Anderson, Lauren Gallagher, Lynne Buske, Henrietta Simonsson, and Janice Burr.
During March 19 - 21, Planetree representatives will be at HMH conducting a site visit with patients, their families, staff, leadership, Governing Board, and physicians. If you would like to give your input, PLEASE sign up for one of the focus groups. An email will be coming out soon with the details. They will also randomly meet with staff, so please take a moment or two to tell the Planetree folks about all the wonderful things we are doing here at HMH.
If you have any questions on the upcoming site visit, or any Planetree question, just give us a call! Patsy @ ext 3012 or Diane @ ext 3117.
Strategic Partnership ......... 2
CEO’s Message ................. 3
HMH Volunteers .............. 3
Nutrition Month ............... 4
Know Your Numbers ........ 5
Joint Commission Visit ..... 6
New Hospital Update ....... 6
Dew Drop ......................... 7
Calendar of Events ........... 8
MissionHoward Memorial Hospital is a family of caring professionals committed to providing the highest quality of service. In partnership with physicians and community leaders, our purpose is to improve our patients’ physical, mental and spiritual well-being, and to enhance the health of our community.
HMHIn-TouchIn-TouchIn This Issue
Neighbors Helping Neighbors®
March 2013
Cerner and Adventist Health Announce Strategic Partnership for Revenue Cycle ManagementThe landscape of health care and our country’s current delivery system, payment mechanisms and regulatory footprint are undergoing a dramatic change that will challenge providers in ways never imagined even a few short years ago. To prepare for the rapidly changing payment mechanisms and reimbursement models, Adventist Health made the strategic decision in 2012 to standardize, modernize and consolidate revenue cycle functions. Subsequently, Cerner was selected to provide an integrated revenue cycle platform across our acute, ambulatory and post-acute venues.
On March 4, Adventist Health senior leadership announced it will transition responsibility for our revenue management services to Cerner Corp, effective April 1, 2013. View the offi cial news release.
“To achieve our revenue management goals, we are teaming up with Cerner to create an innovative approach for our revenue cycle operations. This expanded partnership builds upon our decade-plus relationship with Cerner and allows us to leverage a single platform, ensure consistency in our revenue management operations, and reach top quartile--or better--performance in the industry,” said Robert Carmen, president and CEO of Adventist Health. “Our patients, communities and employees will benefi t by this shared vision that advances the quality of care and improves the patient experience.”
Cerner has a unique ability to blend people and processes with technology. A talented group of Adventist Health revenue cycle management team members have been invited to become Cerner associates to create an innovative approach for our revenue cycle operations. This team includes patient access, health information management, patient accounting and care management services, and they will continue to work out of their present locations.
Additionally, Dan Gordon, CPA, has been announced as the vice president of revenue management, a new position that will play a pivotal role in our partnership with Cerner. A 36 year Adventist Health employee, Gordon is currently the CFO at Feather River Hospital, a role he has held since 2001. Previously, he held positions at the corporate offi ce in budget and reimbursement, including three years as director of the department. Gordon also has frontline health care experience, working at Paradise Valley Hospital’s (PVH) emergency department in admitting while obtaining his bachelor’s degree in accounting. He then worked in PVH’s accounting department before transferring to budget and reimbursement at the corporate offi ce. Gordon will report to John Beaman, vice president of fi nance.
Building upon the standardization work initiated by Huron, Cerner will be responsible for both the implementation and support of the Cerner Revenue Cycle solutions. (All other non-revenue cycle solutions will be supported by Adventist Health’s IT Services).
Dan Gordon, CPA
New Faces
Fernando Meza,Food Service Worker
Aaron Poole, Controller
Alyse LaFortuneFood Service Worker
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Partnership for Revenue Cycle ManagementCerner and Adventist Health Announce Strategic Partnership for Revenue Cycle Management
HMH Spirit — Patient Centered Care
The next theme in S P I R I T is “Patient-Centered Care.” Even though HMH was all about the patient before becoming a Planetree affi liate, Planetree has become our framework for continued excellence in patient experience. This year’s “Culture of Ownership” Planetree retreats, were a grand success with 205 participants including HMH employees, physicians & their staff, board members, volunteers, NCN leadership, security, and UVMC employees.
Service is Sacred · Patient-Centered Care · Inspire Each Other · Respect for All · Improve · Trust
We are on a journey to become a Planetree designated hospital this year. In doing so, we will need to clearly show how we apply the Planetree philosophy in our daily work. As a reminder, Planetree believes:
• That we are human beings, caring for human beings. • We are all caregivers. • Caregiving is best achieved through kindness and compassion. • Safe, accessible, high-quality care is fundamental to patient-centered
care.• In a holistic approach to meeting people’s needs of body, mind and spirit.• Families, friends and loved ones are vital to the healing process. • Access to understandable health information can empower
individuals to participate in their health.• The opportunity for individuals to make personal choices related to their care is essential.• The physical environment can enhance healing, health and
wellbeing. • Illness can be a transformational experience for patients, families and caregivers.
If we continue to focus on being a hospital that lives these beliefs, we will always be patient-centered. I fi nd examples of these 10 beliefs on a weekly basis here at HMH. I am sure you fi nd these beliefs in action too. I challenge you to fi nd living examples of these beliefs here at HMH and to thank the person
or group for being a living example of our S P I R I T.
If we continue to focus on being a hospital that lives these beliefs, we will always be patient-centered. If we continue to focus on being a hospital that lives these beliefs, we will always be patient-centered. I fi nd examples of these 10 beliefs on a weekly basis here at HMH. I am sure you fi nd these beliefs in If we continue to focus on being a hospital that lives these beliefs, we will always be patient-centered. I fi nd examples of these 10 beliefs on a weekly basis here at HMH. I am sure you fi nd these beliefs in I fi nd examples of these 10 beliefs on a weekly basis here at HMH. I am sure you fi nd these beliefs in I fi nd examples of these 10 beliefs on a weekly basis here at HMH. I am sure you fi nd these beliefs in action too. I challenge you to fi nd living examples of these beliefs here at HMH and to thank the person action too. I challenge you to fi nd living examples of these beliefs here at HMH and to thank the person
If we continue to focus on being a hospital that lives these beliefs, we will always be patient-centered. If we continue to focus on being a hospital that lives these beliefs, we will always be patient-centered. I fi nd examples of these 10 beliefs on a weekly basis here at HMH. I am sure you fi nd these beliefs in action too. I challenge you to fi nd living examples of these beliefs here at HMH and to thank the person
S P I R I Taction too. I challenge you to fi nd living examples of these beliefs here at HMH and to thank the person
S P I R I T
If we continue to focus on being a hospital that lives these beliefs, we will always be patient-centered. I fi nd examples of these 10 beliefs on a weekly basis here at HMH. I am sure you fi nd these beliefs in action too. I challenge you to fi nd living examples of these beliefs here at HMH and to thank the person
If we continue to focus on being a hospital that lives these beliefs, we will always be patient-centered. If we continue to focus on being a hospital that lives these beliefs, we will always be patient-centered. I fi nd examples of these 10 beliefs on a weekly basis here at HMH. I am sure you fi nd these beliefs in I fi nd examples of these 10 beliefs on a weekly basis here at HMH. I am sure you fi nd these beliefs in action too. I challenge you to fi nd living examples of these beliefs here at HMH and to thank the person
Rick Bockmann, CEO
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HMH Spirit — Patient Centered Care
Let’s Celebrate National Nutrition Month!2013 marks the 40th anniversary of National Nutrition Month! This year’s theme, put forth by the Academy of Nutrition and Dietetics (AND), “Eat Right, Your Way, Every Day” highlights the importance of adapting healthier eating practices while still leaving room for a little fun in your diet. According to Academy President and Registered Dietitian Ethan A. Bergman, this theme “encourages consumers to include the foods they love as part of a healthful eating plan that is tailored for their lifestyles, traditions, health needs, and of course, tastes.”
This supports something you may have heard people refer to as the 90/10 rule: practice healthy eating and healthy lifestyle behaviors 90% of the time, but always leave a little wiggle room for those special foods that may not exactly score 10 out of 10 on the nutrition scale. As you’ve most likely heard before, the mantra “everything in moderation” still holds true.
So, how can you make your daily diet move a little closer towards the 90/10 rule?
• Take part in our Nutrition Month healthy eating raffl e. Every weekday in March, order a “Wellness Option” from the HMH Café and receive an entry into our raffl e. If you are not able to visit the café, email a description of the healthy meals you consume to [email protected] for an entry into the raffl e. Weekly raffl e prizes will be drawn with prizes including gift certifi cates to healthy restaurants and grocery stores as well as Wellness related items such as pedometers, cookbooks and water bottles.
• Share your healthy eating success with others! Post recipes and pictures of your healthy meals or healthy snack ideas on our Facebook page: www.facebook.com/howardmemorialhospital
• Pick up the “Recipe of the Week” from the HMH Café for ideas of how to keep your healthy eating plan going at home.
• Get Moving! Remember that all healthy eating plans include physical activity. Sign up for a new exercise class or head to the Coast on March 16th for the Whale Walk/Run
• All About Core Movement, is a new group forming on Thursdays in Willits, beginning March 14, taught by Jenna Byrne, MFA, CLMA, RSMT. To register for the workshop email: [email protected], call 707-972-0049, or visit bodylifestudio.com
• Fort Bragg Whale Walk and Run: March 16, 2013 on Saturday at 8:00 am. This event includes a 10K run, 5K run, 5K competitive walk, 5K fun walk kiddie race. Register at: www.theschedule.com
Wishing you wellness
TaboulehPlant Based, Mediterranean Servings: 8
1 cup bulgar wheat2 cups water1/2 cup quinoa1 cup water1 bunch parsley, chopped4 T mint, chopped2 tsp. garlic, chopped1 cup cucumber, de-seeded, diced2 cups spinach, chopped1 cup edamame2 cups kale, discard stalk, chopped, combine with lemon juice and salt1/4 tsp. salt3 each lemon, zest and juice separate2 T extra virgin olive oil1 tsp. salt1/2 cup scallions
Cook the bulgar wheat and quiona separately. For bulgur wheat, boil 2 cups water and pour over bulgar in a bowl, then cover with plastic. Allow to sit for 30 minutes until grains become tender. Drain off excess water. Fluff with a fork, cool. For quinoa, boil water then add quinoa to pan and cover with a lid with low heat for 2 minutes, allow to sit for 15 minutes. Remove from pan, fl uff and cool.
practices while still leaving room for a little fun in your diet. According to
“encourages consumers to include the foods they love as part of a healthful eating plan that is tailored for their lifestyles, traditions, health needs, and
This supports something you may have heard people refer to as the 90/10
description of the healthy meals you consume to [email protected] for an entry into the raffl e. Weekly raffl e prizes will be drawn with prizes including gift certifi cates to healthy restaurants and grocery stores as
Share your healthy eating success with others! Post recipes and pictures
Willits, beginning March 14, taught by Jenna Byrne, MFA, CLMA, RSMT. To register for the workshop email: bodylifestudio@gmail.
Fort Bragg Whale Walk and Run: March 16, 2013 on Saturday at 8:00 am. This event includes a 10K run, 5K run, 5K competitive walk, 5K fun walk kiddie race. Register at: www.theschedule.com
Fort Bragg Whale Walk and Run: March 16, 2013 on Saturday at
including gift certifi cates to healthy restaurants and grocery stores as
description of the healthy meals you consume to [email protected] for
This supports something you may have heard people refer to as the 90/10
practices while still leaving room for a little fun in your diet. According to Academy President and Registered Dietitian Ethan A. Bergman, this theme
Executive Chef Kyle Evans Annie Dogali, RD
Continued on page 6
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Let’s Celebrate National
Know Your Numbers!Our “Know Your Numbers” biometric screening events will be taking place on Sunday, March 10 from 9 a.m. to 6 p.m., Monday, March 11 from 5 a.m. to 2 p.m., Tuesday, March 12 from 11 a.m. to 8 p.m., and Wednesday, March 13 from 6 a.m. to 3 p.m. at the 11 Oaks Building. (If these dates and times are not convenient, you can complete your screening at an Adventist Health facility near you.) The biometric screening, online health risk assessment (HRA) and any health coaching or care management are strictly confi dential and results are not shared with your employer.
As a reminder, the screening is required for all employees and spouses who are Engaged! Plan members. Those who do not complete the biometric screening and HRA will be moved to the Base Plan and will incur a higher monthly contribution and co-pays than they would in the Engaged! Plan. Employees and spouses who are Base Plan members are encouraged to participate as well—it is free! The time required to participate in the biometric screening is approximately 30 minutes and can be completed during work hours, provided you make prior arrangements with your supervisor.
The biometric screening consists of blood pressure, height and weight measurement, body mass index calculation, glucose, total and HDL cholesterol (fi nger stick), LDL, and triglycerides for those who fast (fasting is encouraged, but not required).
You’ll also have the opportunity to meet with a health coach to review your results, and receive some suggestions for prospective next steps to improve your health, and to prevent illness and disease. Information on how to complete the online HRA will also be provided to you at this time.
Screenings are conducted by appointment, and can be scheduled using the link, login and password provided below. Please bring your health plan ID card with you to the biometric screening.
When: Sunday, March 10 9 a.m. - 6 p.m. Monday, March 11 5 a.m. - 2 p.m. Tuesday, March 12 11 a.m. - 8 p.m. Wednesday, March 13 6 a.m. - 3 p.m.
Where: 11 Oaks Building
Register for your appointment at www.screeningreg.com
Login: adventist Password: healthy
Adventist Health’s mission is to share God’s love through providing physical, mental and spiritual healing. We are best able to fulfi ll our mission when we are good stewards of our own physical, mental and spiritual health.
If you have any questions about any details, please contact our LivingWell Site Coordinators, Darcy, de Leon, x3101, Julie Harris, x3015 or Leslie Smith, x3294.
Julie HarrisBenefi ts Specialist
Yvonne L. 1
Carol B. 3
Matt W. 3
Dolly G. 4
Monique O. 4
Deena Y. 4
Gloria L. 6
Adriana V. 6
Reza G. 7
Brandy A. 9
Jesse F. 10
Karen O. 11
Helen T. 12
Nika P. 13
Regina V. 13
Erinn C. 14
Franklin S. 14
Amy B. 15
Martha G. 16
Sharon F. 17
Patty P. 17
Jen R. 17
Nannette P. 23
Nancy A. 24
Vickie K. 24
Jodie D. 29
Teri S. 29
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Know Your Numbers!March Birthdays
Did You Know?Facts and Tidbits of Info about the Construction of Our New Hospital
• Department fl oor plans can be viewed on the Connect Page and in Administration.
• A doll house model of the new hospital can be viewed in the Administration building.
Work continues on the structure, including welding the beams, installation of underground utilities (plumbing & electrical) and pouring the slab. Planning has begun on selecting furniture that ensures patient and visitor comfort, meets our Planetree objectives and compliments our color theme. Emphasis on low-voltage planning is also underway, down to details such as counting the number of cables required to run data throughout the building.
For pictures and more info about our new hospital construction progress visit the Connect page: https://connect.ah.org/site/hmh/frank-r-howard-memorial-hospital/new-hospital-constructionQuestions? Contact: Shauna de Marques [email protected] x3187
Joint Commission Tri-Annual SurveySurveyors from The Joint Commission visited the HMH campus for our tri-annual survey on February 12 and 13. Although we have some things to work on, we did well. This survey had fewer fi ndings than our survey three years ago. Thank you to Betty Hawks and team, and everyone who met directly with the surveyors. You did awesome.
Congratulations to all! Each of us play an important role in providing excellent care at HMH. In the closing session with Joint Commission, Debra Payne RN, team leader said, “I can feel the teamwork, pride in giving good patient care, and loyalty to this facility. You provide excellent care here at Howard Hospital, let your team know how we feel.” Vincent Melton, EOC/LS Specialist, mentioned during the Lab survey that he would feel comfortable being a patient here and that he has almost never felt that way about a hospital he has visited. “I am always proud of you and the work that we do but (that day) I was extra proud - you should be too,” HMH CEO Rick Bockmann said.
Tabouleh Continued
Massage kale and lemon juice with hands for several minutes to tenderize kale prior to mixing in with tabouleh.
Combine quinoa and bulgar wheat along with all ingredients in a bowl mix well.
Serve as a side salad or main dish. Great with vegetable kabobs, hummus and whole wheat pita bread, marinated mushrooms, grilled zucchini or delicious by itself.
Per Serving: 93 Calories; 4g Fat (37.3% calories from fat); 3g Protein;13g Carbohydrate; 2g Dietary Fiber; Omg Cholesterol; 358mg Sodium. Exchanges:1/2 Grain(Starch); 1/2 Vegetable; 0 Fruit; 1 Fat. proud - you should be too,” HMH CEO Rick Bockmann said.
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Joint Commission Tri-Annual SurveyJoint Commission Tri-Annual SurveyTabouleh Continued
The Dew DropBy Peter Huges
Have you noticed the change in the weather? Days are warmer and getting longer. Daffodils are starting to bloom and little tiny buds are starting to develop on the bushes. Spring is around the corner. Change is everywhere! Enjoy this story about spring and the “why” of change. The story is titled appropriately “The Dew Drop” by Peter Hughes
As the sun rose, a dew drop became aware of its surroundings. There it sat on a leaf, catching the sunlight and throwing it back out. Proud of its simple beauty, it was very content. Around it were other dew drops, some on the same leaf and some on other leaves round about. The dew drop was sure that it was the best, the most special dew drop of them all.
Ah, it was good to be a dew drop.
The wind rose and the plant began to shake, tipping the leaf. Terror gripped the dew drop as gravity pulled it towards the edge of the leaf, towards the unknown. Why? Why was this happening? Things were comfortable. Things were safe. Why did they have to change? Why? Why?
The dew drop reached the edge of the leaf. It was terrifi ed, certain that it would be smashed into a thousand pieces below, sure that this was the end. The day had only just begun and the end had come so quickly. It seemed so unfair. It seemed so meaningless. It tried desperately to do whatever it could to cling to the leaf, but it was no use.
Finally, it let go, surrendering to the pull of gravity. Down, down it fell. Below there seemed to be a mirror. A refl ection of itself seemed to be coming up to meet the dew drop. Closer and closer they came together until fi nally...
And then the fear transformed into deep joy as the tiny dew drop merged with the vastness that was the pond. Now the dew drop was no more, but it was not destroyed.
It had become one with the whole.
Finally, it let go, surrendering to the pull of gravity. Down, down it fell. Below there seemed to be a mirror. A refl ection of itself seemed to be coming up to meet the dew drop. Closer and closer they came together until fi nally...
And then the fear transformed into deep joy as the tiny dew drop merged with the vastness that was the pond. Now the dew drop was no more, but it was not destroyed.
itself seemed to be coming up to meet the dew drop. Closer and closer they came together until fi nally...
And then the fear transformed into deep joy as the tiny dew drop merged with the vastness that was the pond. Now the
News from the VolunteersBy: Sheila Gray
The Howard Hospital Auxiliary had the extreme pleasure of attending a luncheon in honor of Jann Lamprich our Director of Volunteer Services for over 21 years. Jann has been a strong and steady force behind the Volunteers for all these years. She is retiring from this position but we will still see her around as she continues her many duties with the Howard Foundation. Thank you, Jann.
Becky Hope, our new Volunteer Coordinator will now be our liaison to staff. We welcome her and know she will continue to support us, help us grow and enjoy “volunteering.” We are constantly recruiting new members to help us with some of our duties such as Pet Therapy, helping out with Joint Care Program, and various activities as needed in the hospital. Anyone interested can contact any member of the volunteers or Becky at [email protected].
Dennis Long, Chaplain
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The Dew DropThe Dew Drop
Editorial Team: Kristen McCallum, Editor in Chief Patsy Broeske, Copy EditorDG Creative, Graphic Consultant
HMH In Touch is published for employees, physicians, board members, and volunteers. Articles for submission should be sent before the 15th of the month. We reserve the right to edit for space and content.
