Ameyo (Std.) is an all-in-one Call Center package that builds strong Enterprise - Customer relationships by providing superior end to end services to your customers and enhances business productivity through high uptime and optimum resource utilization. The technologically innovative solution is perfectly equipped with inbound, outbound and blended capabilities for native or domestic Call Centers or SMEs to run voice processes such as customer support, telemarketing and sales, collections, technical support, marketing research, helpdesk and other processes. The feature-rich solution offers top-of-the-line capabilities, such as ACD (Automatic Call Distributor), IVR (Interactive Voice Response), Outbound Dialer, Voice Logger, Quality, CTI, CRM and Reporting. With such a comprehensive feature set, Ameyo (Std.) scores over the competition and provides the best value for money. Increase Customer Satisfaction Levels Increase Conversion Rates Reduce Operational Costs Ameyo (Std.) increases customer satisfaction levels by maximizing First-Call resolution via skill-based routing. With Automatic Call Distributor, pre-integrated with the IVR system, the solution empowers your agents to deliver consistent user experience thereby increasing agent productivity. Ameyo (Std.) allows you to convert more prospects into profitable customers while reducing cost per contact. With advanced exclusion management and busy tone recognition, the solution empowers your agents to engage more with the prospects, and drive and close more sales. Moreover, comprehensive reporting facilitates overall efficiency and more revenues. Additionally, with dynamic call pacing and multiple dialing modes such as predictive, progressive, preview or power dialing Ameyo (Std.) ensures optimum campaign productivity. Ameyo (Std.) reduces operational costs by upto 70 percent and increases operating margins for Call Centers. The solution maintains cost efficiency as it builds on your existing infrastructure and equipment as well as deployment. Moreover, the solution requires industry grade servers thereby refuting the need for expensive propriety hardware, although it works seamlessly with it. Additionally, since it works on open source components and Linux-based operating systems, there is no need to buy expensive propriety hardware or databases which enables users to reduce costs remarkably. STANDARD AMEYO TM ? ? ? ? ? ? ? ? ? ? ? ? ACD with Skill-based and Least Cost Routing IVR with call flow configuration Easy-to-use GUI interface CTI with scriptable CRM and Screen Pops Integrated Voice Logger Outbound Dialer with Progressive, Preview, Power and manual dialing Advanced Callback GUI based User and Campaign Management Advanced Number Management with Filters and Lead Management Do-not-Call Compliance Dynamic Queuing Cradle-to-Grave Reporting Ameyo (Standard) is a comprehensive communications package designed to meet the requirements of different processes for domestic Call Centers. The solution offers complete extensibility allowing easy scalability with unbeatable price-performance. VoIP / TDM Configuration Management Number Management CRM CTI IVR Dialer ACD IP-PBX Voice Logger Administration Control Quality Reporting Adaptive responsive technology domestic Call Centers high business and solutions for the wide array of business processes of ensuring
Transcript
Ameyo (Std.) is an all-in-one Call Center package that builds strong Enterprise -
Customer relationships by providing superior end to end services to your customers
and enhances business productivity through high uptime and optimum resource
utilization. The technologically innovative solution is perfectly equipped with inbound,
outbound and blended capabilities for native or domestic Call Centers or SMEs to run
voice processes such as customer support, telemarketing and sales, collections,
technical support, marketing research, helpdesk and other processes.
The feature-rich solution offers top-of-the-line capabilities, such as ACD (Automatic
