SHOULD YOU OUTSOURCE TRAINING?

Managing Demands & Resources to Maximize ROI

SHOULD YOU

OUTSOURCE TRAINING?

No…

…and

Yes.

No…

(let’s get back to that)

No…

…and

Yes.

THE PROBLEM

Training departments are under more pressure than ever to visibly impact results.

THE PROBLEM

Companies want to “see” their trainers entrenched with production.

Training departments are under more pressure than ever to visibly impact results.

THE PROBLEM

How do you keep the training staff visible while still producing high-quality materials?

THE PROBLEM

How do you keep the training staff visible while still producing high-quality materials?How do you reduce costs without reducing visibility?

THE PROBLEM

Most training organizations

have materials that

need to be updated

regularly but lack the time or resources

to do so.

THE SOLUTION

• Do Your Homework

THE SOLUTION

• Do Your Homework

• Identify Resources

THE SOLUTION

• Do Your Homework

• Identify Resources

• Determine the ROI

DO YOUR HOMEWORK

are the most visible act ties for your staff?

Wha

t

vi i

DO YOUR HOMEWORK

Of the remaining activities, which ones consume the most time?

DO YOUR HOMEWORK

How can those activities…

DO YOUR HOMEWORK

…best be improved?

IDENTIFY RESOURCES

Partner with IT

Option A:

IDENTIFY RESOURCES

IT…can best integrate technology-based training into existing systems

IDENTIFY RESOURCES

IT…can take time as they juggle many projects of often higher priority.

IDENTIFY RESOURCES

Partner with Marketing

Option B:

IDENTIFY RESOURCES

Marketing

… has great creativity and a typically strong sense of urgency.

IDENTIFY RESOURCES

Marketing

… has many projects to juggle, and can be expensive.

IDENTIFY RESOURCES

Partner with Human Resources

Option C:

IDENTIFY RESOURCES

Human Resources

… has a strong knowledge of Company culture, and can enable your training initiatives to integrate with their HR system.

IDENTIFY RESOURCES

Human Resources

… may “Tell” instead of “Train”, dictating policy instead of facilitating learning.

IDENTIFY RESOURCES

Outsource

Option D:

IDENTIFY RESOURCES

Outsourcing

... can be fast, cost-effective, and offer many services.

IDENTIFY RESOURCES

Outsourcing

... you never know what you’re going to get.

SHOULD YOU

OUTSOURCE TRAINING?

No one knows the business or is as versatile as

an in-house training team.

NO…

Trainers can get consumed with “behind the

keyboard” tasks that do not impact the

business.

… AND YES.

DETERMINE THE ROI

• What would it cost to do it yourself?

– Time– Lost Productivity– Creation Costs

DETERMINE THE ROI

• What is the impact of higher quality in a shorter time?

• What would it save your department?– Saved time– Decreased ramp-up– Increased visibility

OUTSOURCING & ROI

When factoring in lost production, outsourcing services can increase ROI by a factor of: 4.

Contact The Highly Trained Eye™ for detailed information and to request a white paper.

SO OUTSOURCING CAN

BE GOOD, BUT…

OUTSOURCING PITFALLS

Don’t fall for name dropping of clients.

Most outsourcing firms embellish the truth

OUTSOURCING PITFALLS

• Look for a variety of samples to assess capabilities.

OUTSOURCING PITFALLS

Look for references you can contact

OUTSOURCING PITFALLS

Look for companies that will take the time to learn your culture.

LOOK AROUND!

Find an outsourcing partner you like.

(The Highly Trained Eye™ is one option.)

Scott Rowland is

Managing Partner of

The Highly Trained

Eye™, which

specializes in

providing training

support services to

businesses and

training departments

worldwide.

The Highly Trained Eye, LLPwww.highlytrainedeye.com

603-418-0983 scott@highlytrainedeye.com