Indiana UniversityProfessional Opportunities Orientation Program

September 26, 2000

Keane Consulting Group Representatives...

Heather BurtonSenior Consultant,B.S. Management, Marketing ‘99Stacy Roberts

Manager,B.S. Marketing,

Legal Studies,International Studies ‘97

A subsidiary of Keane, Inc.

Operations strategy and implementation leadership across mission-critical

business and technology initiatives

130 consulting professionals based inthe East, Midwest, and West

Hands-on experience across a wide range of industries

Who Is KCG?

What is Consulting?

IT Solutions & ImplementationIT Solutions &

Implementation

KEANE

Business Strategy

Operations Improvement

Assisting clients in executing their

business strategy and increasing

operational effectiveness by aligning people,

process, and technology

What is Operations Consulting?

Situation: A $16 billion manufacturer of industrial products faced commoditization and diminishing sales of one of its core products. The company sought to leverage the Internet to spur growth opportunities.

Operations Improvement Consulting

Case Study #1

Approach: Interviewed client staff,

customers, and distributors

Conducted competitive and industry research

Identified internal and external growth opportunities

Developed the e-business strategy

Results: Recommended a variety of

unique solutions to meet the disparate needs of multiple customer segments

Prioritize implementation projects to:

• Prepare the organization operationally

• Enable distributors and alliance partners

• Mine customer organizational knowledge

Operations Improvement Consulting

Case Study #1

Situation: Citizens of a large U.S. city were displeased with the government’s ability to quickly resolve and communicate a service request.

Operations Improvement Consulting

Case Study #2

Approach: Interviewed all staff members in

the department Attended “demos” of existing

systems in use Met with representatives from

other cities to learn their process

Results: Recommended a

single system to capture and track all service requests

Gathered all required information from the citizen once

Created a self-funding implementation plan

Operations Improvement Consulting

Case Study #2

Experience and responsibility

Constant challenges

Industry exposure

Problem-solving opportunities

Compensation

What Are the Benefits of a Consulting Career?

BenefitsBenefitsBenefitsBenefits

Travel

Learning Curve

Resistance

Pace

Performance expectations

What Are the Challenges of a Consulting Career?

ChallengesChallengesChallengesChallenges

Senior Consultant

Manager

Senior Manager

Vice President

Consultant

Senior Vice President

What is the Career Path?President

Business and Industry Resources

Fast Company

Business Week

Fortune

Red Herring

Wall Street Journal

www.Kennedyinfo.com

www.upside.com