Individual Terminal For individuals, teams or terminals who consistently meet and exceed customer expectations. Nominations for this category may also be received from customers and operations representatives. Adjudication Criteria: Skills and competencies Customer feedback Resolution of problems and queries Frequency of problems and queries Response turnaround time Value add solutions Continuous service improvement Nomination Form: Nominated individual, team or terminal: ____________________________________________ Nominated by: _________________________________________________________________ Designation: ___________________________________________________________________ Tel: ______________________________ Cell: _______________________________________ Email: ______________________________________________________________________ __ Nominee’s Manager’s Details: Name: ______________________________________________________________________ _ Contact number: _____________________ Email: ____________________________________ Designation: ___________________________________________________________________ Reasons for Nomination: (please attach detailed motivation supported by documentation demonstrating compliance with the above criteria) ______________________________________________________________________ _______ ______________________________________________________________________ _______ ______________________________________________________________________ _______ Category: Customer Excellence
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Individual Terminal
For individuals, teams or terminals who consistently meet and exceed customer expectations. Nominations for this category may also be received from customers and operations representatives.
Adjudication Criteria: Skills and competencies Customer feedback Resolution of problems and queries Frequency of problems and queries Response turnaround time Value add solutions Continuous service improvement
Nomination Form:Nominated individual, team or terminal: ____________________________________________Nominated by: _________________________________________________________________Designation: ___________________________________________________________________Tel: ______________________________ Cell: _______________________________________Email: ________________________________________________________________________
Reasons for Nomination: (please attach detailed motivation supported by documentation demonstrating compliance with the above criteria)_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Rules: All nomination forms are to be signed by the nominee’s manager and then
submitted to the terminal HR Department. All nomination forms must be supported by relevant documentation
For individuals, teams or terminals who find new ways to meet operational requirements and who come up with ground breaking new business ideas and/or processes reengineering initiatives resulting in improved efficiencies, safety, cost reduction and customer service. Nominations for this category may also be received from the Terminal Executives.
Adjudication Criteria: Generation of new ideas to improve efficiency Problem-solving Improved processes and service
Nomination Form:Nominated individual, team or terminal:_____________________________________________Nominated by: _________________________________________________________________Designation: ___________________________________________________________________Tel: ____________________________ Cell: _________________________________________Email: ________________________________________________________________________
Reasons for Nomination: (please attach detailed motivation supported by documentation demonstrating compliance with the above criteria)_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Rules: All nomination forms are to be signed by the nominee’s manager and then
submitted to the terminal HR Department. All nomination forms must be supported by relevant documentation
For individuals, teams or terminals who make the terminal or TPT “break new ground” through achieving best performance and continuously exceeding targets. Nominations for this category may be received from Operations Managers or the Terminal Executive.
Adjudication Criteria: Outstanding use of technology Improved efficiencies Integration of business activities and departments Attainment of targets Elimination of non-value adding work for improved cost, quality, service and
speed Feedback to management Follow through and management
Nomination Form:Nominated individual, team or terminal: _____________________________________________Nominated by: _________________________________________________________________Designation: ___________________________________________________________________Tel: _________________________ Cell: ____________________________________________Email: ________________________________________________________________________
Reasons for Nomination: (please attach detailed motivation supported by documentation demonstrating compliance with the above criteria)______________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Rules: All nomination forms are to be signed by the nominee’s manager and then
submitted to the terminal HR Department. All nomination forms must be supported by relevant documentation
For individuals, teams or terminals which uphold the highest standards of safety, displaying zero tolerance to incidence and accidents, in compliance with TPT critical safety controls and team performance in the GSL and ISL. Nominations for this category may be received from SHEQ Departments.
Adjudication Criteria: DIFR Rating vs Target Reduction in safety incidents Compliance with 5 S’s
Nomination Form:Nominated individual, team or terminal: _____________________________________________Nominated by: _________________________________________________________________Designation: ___________________________________________________________________Tel: ____________________________ Cell: _________________________________________Email: ________________________________________________________________________
Reasons for Nomination: (please attach detailed motivation supported by documentation demonstrating compliance with the above criteria)_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Rules: All nomination forms are to be signed by the nominee’s manager and then
submitted to the terminal HR Department. All nomination forms must be supported by relevant documentation
For Supervisors and Managers who live the Transnet culture and values. Leaders who cover good communication and empower people as per Transnet Culture Charter. Nominations for this category may also be received from teams across the organisation in support of deserving leaders.
Adjudication Criteria: Motivation of staff Sharing of skills Support and mentorship Generation of ideas Practical Change Management
Reasons for Nomination: (please attach detailed motivation supported by documentation demonstrating compliance with the above criteria)_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Rules: All nomination forms are to be signed by the nominee’s manager and then
submitted to the terminal HR Department. All nomination forms must be supported by relevant documentation
