SAP Enterprise SupportDigital Business Services

SAP Enterprise Support Value MapsYour Fast Lane To Support Expertise

INDUS Customer SHARING session – Aug 11, 2016

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SAP Enterprise SupportProactivity from day one complementing first class issue resolution

Cloud

Proactive andpreventive support

On-Premise Hybrid

Across alldeployment optionsSAP Enterprise Support

Collaboration Mission CriticalSupport

Empowerment Innovation &Value Realization

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Area Selection of available tools and servicesBook services via theSAP Enterprise Support Academy

Continuous quality checks & improvementservices

Continuous quality check configuration check

Continuous quality check going live support

Continuous quality check SAP EarlyWatch Check

Best practices

Availability and continuity management

Job scheduling management

Landscape and configuration best practices

Quick-IQs

How to manage messages on the SAP Service Marketplace

How to maintain an SAP router for your system

How to size the adaptive processing server

Expert-guided implementation sessions

Authorization concept & roles in SAP Solution Manager 7.1

Data volume management

SAP Enterprise Support engagement methodology

Guided self-services

Performance optimization

Business process analytics and improvement

SQL statement tuning

Accelerated innovation enablement sessions

Enhancement package installation workshop

Extended implementation content for LoB

New functionality in SAP ERP

Meet-the-expert sessions

Application Lifecycle Management (ALM)

SAP Solution Manager 7.1 demo

SAP HANA introducing the SAP HANA studio

Impl

emen

t

Ope

rate

Inno

vate

* Selection and delivery of services to be decided between SAP and customer and according to contract

15+ availableguided self-services

190+ available acceleratedinnovation enablement sessions

630+ availablemeet-the-expert sessions

50+ available expert-guidedimplementation services

170+ availablequick-IQs

60+ availablebest practices

20+ availablechecks and services

SAP Enterprise Support: 1.100+ Services & Tools Available*Coverage for any situation

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SAP Enterprise Support: 1.100+ Support Services AvailableCoverage for any situation

availablebest practices60+ available

quick-IQs170+

available expert-guidedimplementation services50+ available guided

self-services15+ Available acceleratedinnovation enablementsessions190+

available meet-the-expertsessions630+available checks

and services20+

+ +

+

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SAP Enterprise SupportHow do I find the right service for my business challenge?

How do I find the best wayfrom point A to point B?

AA

BB

Answer: Value Maps !

AA

BB

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Think of SAP Enterprise Support value maps as a form of navigationsystem that helps you quickly identify the relevant SAP EnterpriseSupport services, tools, and expertise for your business needs.

https://support.sap.com/esacademy

Experience Simplification -Navigate to solutions Expert Guidance Social Business

Collaboration

SAP Enterprise Support Value MapsThe unique navigation system for maximizing success powered by the SAP Enterprise Support Academy

Get personal remote guidance from SAPsupport experts and engineers whomoderate each value map space.

On-demand expertise via a cloud-basedsocial collaboration platform (SAP Jam),connecting you directly with SAP expertsand peers – also available from yourmobile device.

Simply navigate to the relevant SAPEnterprise Support value map anddiscover different roadmaps to enableyou to swiftly leverage the businessbenefits to overcome the most commonbusiness challenges.

Learn more about SAP Jam >

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Cloud Value Maps

ü SAP JAM

ü SAP S/4HANA Cloud Edition

ü SAP SuccessFactors

Application Lifecycle Management (ALM) Value Map

ü Technical Monitoring & Alerting

ü Change Control Management

ü Test Management

Further general available Value Maps

ü SAP Solution Manager Setup

ü SAP S/4HANA & SAP HANA

ü SAP Fiori & Digital Platform

ü Business Decision Makers

ü Analytics Solutions

ü Data Volume Management

ü Security

ü Custom Code Management

Available SAP Enterprise Support Value Maps

SAP Enterprise Support value mapsà https://support.sap.com/valuemaps

Gen

eral

Avai

labi

lity

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SAP Enterprise Support Value MapsSocial Business Collaboration & Support based on SAP Jam

Objective baseddelivery

ReducedTime to value

Platform: SAP Jam(Social Business Collabration)

Customer

Customer

Select & Join Value Map

Guidance & required deliverables

How to leverage operationalguidance with our Supportofferings? Efforts?

Outcome: ReducedCustom Code withSupport tools &services

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SAP Enterprise Support Value MapsQuickly identify relevant SAP Enterprise Support deliverables

Identify pain pointsand sign-up for theSAP EnterpriseSupport value mapsvia the SAP EnterpriseSupport Academy

Learn how to workwith SAP Jam withinonboarding & welcomesessions. Receiveexpert guidance fromsupport engineers toexecute the youraction plan

Utilize fast the rightSAP EnterpriseSupport tools,services andexpertise to meet yourindividual target

Triggers

Validate your resultsand exchange withyour peers

Onboarding Execution Validation &Success

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OBJECTIVEACHIEVED

GETTING STARTED with Innovation & Value Realization/ Example: Enterprise Support Value Map for S/4HANA & SAP HANASAP Enterprise Support value maps enables you to quickly identify the relevant SAP Enterprise Support services, tools, and expertise to achieveyour objective.

Questions/ functional help required?Functional Experts collaborate via SAP Jam

DISCOVER THE BUSINESSVALUE

ü Knowledge transfer ofS/4HANA & SAP HANA

ü Business Scenariorecommendation forS/4HANA

ü S/4HANA & SAP HANAIndustry roadmap andStrategy

ü …

01

SELECT YOURSCENARIO &OBJECTIVE

e.g. Plan your transition toSAP HANA

PLAN THE IMPLEMENTATION– QUALITY ASSURANCE

ü Data Volume Management,Custom Code and Sizingpreparation.

ü Data provisioning tools andSAP HANA modellingprinciples

ü SAP Continuous QualityCheck for Implementation/ Migration / Upgrade

ü …02

SET UP - IT OPERATIONS

ü SAP HANA Administrationand Operations.

ü SAP HANA Technicalmonitoring andTroubleshooting

ü SAP HANA Early WatchAlert configuration

ü …

03

OPTIMIZE THE PRODUCTIVESOLUTION

§ SAP HANA performancemonitoring

ü SAP Continuous QualityCheck for continues SAPHANA configuration andBusiness processoptimization

ü New SAP HANA innovationenhancements

04

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SAP Enterprise Support Value MapsBenefit: Reduced time to value

Access here >

Next Milestone: November 15, 2013

Estimated effort: 20 days

Services consumed: 4 200

Start Today!SAP Enterprise Support value map

• Navigate faster to solutions- with an objective based delivery approach,- a clear perspective depending on your needs and requirements,- at full flexibility: Start ‘small’ with quick wins and decide to go‘bigger’ if the business value is given

• Expert Collaboration- with peers and SAP experts- centralized access point to all relevant offerings

• Utilize the right tools, services and expertise- to improve your operation- faster, simpler and more transparent (time savings)- identification through user-friendly procedure and a clearexecution plan

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SAP Enterprise Support Value MapsSelected customer benefits

20% Savings on systemmigration effort 1

20% Reduction in custom-code management 3

30% Higher business processperformance 2

Today, more than 3,500 customers –representing more than 5,100 users –rely on SAP Enterprise Support valuemaps.

More than 95% of our customersagree, that SAP Enterprise Supportvalue maps help increasetransparency of the SAP EnterpriseSupport portfolio. 7

More than 90% of our customersagree, that SAP Enterprise Supportvalue maps help to eliminatepredefined pain points and addresstheir business challenges. 7

40% Faster planning 2

30% Reduction in searchingefforts 5

5% Performanceoptimization 4

SavedSeveral days ofconfiguration effort 5

Innovation without disruption 6

Reduced Third-party consultingfees 4

Sources: SAP Customer References: 1 Dongkuk Steel Mill; 2 Join-Auto; 3 Ipragaz; 4 Adelaide Brighton; 5 Toronto District School Board; 6 Komatsu Cummins; More customer references7 Results based on a survey, conducted amongst SAP Enterprise Support value maps customers

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SAP Enterprise Support Value MapsGet started today

SAP Enterprise Support AcademySAP Enterprise Support Value Maps are embedded in the SAP Enterprise Support Academy.à https://support.sap.com/valuemaps

Get

star

ted

toda

y!

https://support.sap.com/valuemaps XXhttps://support.sap.com/valuemaps Xü Get an overviewü Learn more about objectives, project duration and

benefitsü Find all generally available SAP Enterprise Support

value mapsü Receive latest news and information about

upcoming pilotsü Sign up

SAP Enterprise Support value maps landing page

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SAP Enterprise Support Value MapsThree simple steps to register

https://support.sap.com/valuemaps X https://support.sap.com/valuemaps X https://support.sap.com/valuemaps X

Step 1 Step 2 Step 3

Click on ‘Sign up here’ Choose ‘Value Map topic’ and‘objectives’

Provide your ‘Contact Details’ andclick on ‘Next’ & ‘Finish’

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SAP Enterprise Support Value MapsMobile Access

Drive anytime, anywhere social businesscollaboration with SAP Jam Mobile.

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Key Links for Enterprise Support information

Enterprise support

Enterprise support Academy

Contact us (CALL-1-SAP / CIC)

Customer center of expertise

© 2015 SAP SE or an SAP affiliate company. All rights reserved.

Thank you

Contact information:

For further details, please contact your SAP Enterprise Support Advisor or send ane-mail to:sapesvaluemaps@sap.com

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