Industry Solution in Detail Professional Services Workforce Planning and Analytics

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Solution in Detail

© 2013 SAP AG

Professional Services

Workforce Planning and Analytics

Executive Summary Solution Overview Contact Us

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2 / 23© 2013 SAP AG or an SAP affiliate company.

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Leveraging Workforce Data

Lack of timely, actionable information tosupport business decisions

Workforce and cross-enterprise data is often

distributed across multiple, fragmented systems,

creating challenges to merge that data. Con-

solidating data from disparate systems is

complex and costly and results in a long cycle

time from point of data demand to delivery of

strategic insight.

Inability to make workforce decisions thatare clearly aligned with business objectives

Lack of insight into critical resource gaps and

potential skill shortages puts your ability to meet

business objectives in jeopardy. Manual

and ad hoc workforce planning processesresult in delays, additional cost, mismatch, or

failure when putting resources in place.

Lack of clarity about what it is important

to measure

HR and resource management professionals

must understand what measurements are

important to the business and establish appro-

priate metrics and benchmarks. To do this, HR

and resource management organizations mayneed to develop the necessary skill sets to ana-

lyze, plan, and predict workforce performance.

Professional services companies need a

ready-to-use workforce planning and analytics

solution – with metrics, benchmarks, and best

practices – that supports workforce decisions

aligned with business objectives.

Workforce insight helps HR experts and resource managers make sound decisions.

To align workforce with business strategy, organizations must analyze data, identify

trends and root causes, and share findings and recommendations with stakeholders. Achieving Better Insights


SAP Innovations

Enabling Strategic

Discussions


Of organization have a strong

ability to analyze workforce data

as well as to design, implement,

and monitor workforce optimiza-

tion strategies

Source: SAP PerformanceBenchmarking

10%

https://valuemanagement.sap.com/disclaimer/







SAP solutions for workforce planning and

analytics increase the effectiveness of HR

through a comprehensive library of delivered

metrics, industry benchmarks, and HR best

practices that help measure the things that

matter. In addition, strategic and operational

workforce planning creates visibility into critical

resource gaps so they can be addressed in

a timely manner to minimize business risk.

As with any strategic initiative, the ability to

access, analyze, and report on success or

failure is paramount. HR analytics are a highly

effective mechanism to aid corporate agility.

The right tools enable an organization to

execute critical goals without any talent-related

disruption along the way.

Achieve Better Insights

Gain visibility into workforce dynamics and composition.

Please provide YouTube link.

In the word file is a smart link.


Achieving Better Insights


SAP Innovations

Enabling Strategic

Discussions

Best-Run Professional Services

http://www.youtube.com/watch?v=RxXfBaCSd_Q





Workforce planning and analytics solutions from SAP improve and expedite HR

and line-of-business decision making. End-to-end workforce planning covers

strategic, operational, and day-to-day activities. On premise or cloud based, the

software enables you to discover and report workforce issues and trends across

the enterprise. Executives and line-of-business owners can make sound, timely

decisions and measure the impact of HR investments.

Enable Strategic Workforce Discussions

Increase speed and efficiency in producing accurate information

Gain insight into workforce dynamics and composition

Address critical resource gaps to drive business strategy

Gain quick time to value with rapid implementations

Build in-house analytics skills leveraging predefined and delivered content

32%Lower employee turnover

in organizations that haveenterprise-wide visibility into

workforce availability and gaps

Source: SAP Performance

Benchmarking




SAP Innovations

Enabling Strategic

Discussions








Analytics solutions provide workforce insight

that facilitates decision making for executives,

HR experts, and resource managers. Organiza-

tions must assess data, identify trends and root

causes, and share findings with stakeholders to

align their workforces and business strategies.

SAP offers a comprehensive library of more than

2,000 metrics, HR benchmarks, and strategy

guides designed around HR’s role as advisor to

the business. This library is complemented by

best-in-class business intelligence tools for data

integration, analysis, and visualization to remove

complexity in assembling and communicating

insight.

SAP Innovations

SAP solutions for workforce planning and analytics enable you to accelerate

business through workforce optimization. You gain deeper and targeted insight

into workforce dynamics and composition for better forecasting, planning, and

decision making.




SAP Innovations

Enabling Strategic

Discussions





Workforce Insight

Reporting

Increase speed and efficiency in producing accurate information.

Analytics

Gain insight into workforce dynamics and composition to help businesses makebetter decisions more quickly.

Planning

Address critical resource gaps to drive business strategy and impact.


Reporting

Solution Overview

Planning

Analytics

Why SAP?

People and Talent





SAP solutions for workforce

planning and analytics enable

you to gain insights into how

investments in human capital

impact business outcomes.

Workforce Planning and Analytics


Reporting

Solution Overview

Planning

Analytics

Why SAP?

People and Talent

Reporting

Configurable Standard Reports

Flexible Ad Hoc Reporting

Planning

Long-Term: Strategic Workforce

Planning

Short-Term Planning: Shift, Roster,

and Resources

Midterm: Headcounts and Budgets

Reporting Planning Analytics

Analytics

Advanced Interactive Analytics

Dashboards with Ability

to Drill to Details

Benchmarks Across Business

Processes

Embedded Analytics to Facilitate

Decision Making





SAP software for standard and ad hoc reporting

enables users to prepare and present focused,

salient, and easy-to-digest information about

any aspect of the workforce.

With real-time access to credible data, intuitive

reporting, and dashboards, HR experts and

resource managers can get the information

they need in order to deliver timely, accurateanswers to business questions.

Reporting tools from SAP provide access

to workforce data in the form of standard

and ad hoc reports, live dashboards, and

intelligence embedded in the context of

transactions.

Reporting

24%Higher HR productivity (moreemployees supported by each

HR FTE) in organizations that

have automated reporting


Benchmarking

Capabilities

Reporting

Benefits

SAP Innovations

Solution Overview









Standard and ad hoc reporting solutions from

SAP combine advanced analytical data ware-

housing and transactional data stores into one

compelling, end-to-end process.

Report designers enable the creation of for-

matted reports, including output in PDF andin Microsoft PowerPoint, Word, and Excel.

Meanwhile, ad hoc queries can be made live

from the transactional system, and people can

slice and dice through information to createreports. In addition, embedded dashboards

and charts provide real-time interactive

information in the context of a transaction

and on landing pages.

The software simplifies the scheduling anddistribution of reports, while role-based security

and permissions enable secure sharing of

important information across the organization.

72%Fewer manual reports whenthe HR system enables

accurate planning, monitoring

of performance against plan,

and simulation of planning

scenarios


Benchmarking

Timely Access to Credible Information


Capabilities

Reporting

Benefits

SAP Innovations

Solution Overview








Standard reporting solutions from SAP

accelerate time to value. Meanwhile, ad hoc

reporting tools provide users with the flexibility

to explore and assemble the information theyneed, as and when they need it, to answer

business questions.

With SAP reporting software, state-of-the-art

visualizations provide a pleasing user experi-

ence that is straightforward and intuitive. And

real-time data access supports short or rapidlychanging decision cycle times and minimizes

data replication and latency. In addition,

embedded intelligence in transaction workflows

enables users to get to information they need

to make decisions quickly.

Increase efficiency and free up HR

experts and resource managers to

focus on added-value activities by

optimizing workforce and talent

management processes and

responding faster to ad hoc inquiries.

Drive Efficiency with Fast, Accurate WorkforceInformation

27%Fewer HR FTEs in strategicand planning functions in

companies with planning

and analytics to simulate

workforce changes and

financial impacts


Benchmarking


Capabilities

Reporting

Benefits

SAP Innovations

Solution Overview








With the SAP HANA platform, you can access

reports in real time and refer to up-to-date data

in the context of transaction workflows.

High-speed read access slashes runtime forread-intensive time and payroll reports, and

for exception handling. Meanwhile, efficiencies

in business operations and staffing deliver

improved customer support and satisfaction.

Innovations for Reporting

With high-speed read access, aggregations,

and drill-to-detail functionality, you can reduce

waiting time for long-running reports. You

can also reduce costs due to early exceptionidentification and decrease response time

to employee inquiries.

53%Of organizations report a biggap between the availability

of Big Data and their ability

to analyze it for insights


Benchmarking

In-memory computing enables real-time

reporting, while mobile technology

allows you to access reports anytime,

anywhere.


Capabilities

Reporting

Benefits

SAP Innovations

Solution Overview








SAP software helps uncover trends and

provides concrete, actionable insights into

workforce data to drive business strategy

planning.

By transforming integrated workforce data into

compelling visualizations and standardized

metrics, HR professionals, resource managers,

and executives can get the information they

need to check and improve the overall health

of their organization.

A broad and extensible library of delivered

metrics enables consistent standards that

accelerate adoption. Decision makers can

better understand workforce trends by trackingkey performance indicators to identify root

causes, and they can act based on trusted

data.

Uncover powerful insights across your

integrated people and business data with

compelling visualizations, standardized

metrics, and the ability to drill down to

details.

Analytics

80%More time spent on analyzingtrends and data in organiza-

tions where business users

have access to operational

data at all levels (through

dashboards, drill downs, and

so on)


Benchmarking

Capabilities

Analytics

Benefits

SAP Innovations

Solution Overview









Workforce analytics software from SAP provides

a broad and extensible library of delivered

metrics. Standardized metrics enable a

consistent approach to analytics across the

organization, and this promotes adoption

and usage of analytics solutions, enabling

benchmarking.

Visibility into data brings attention to areas

where quality is poor, so that they can be

targeted for improvement.

You can look at individual KPIs or correlate

multiple data sources, such as core HR and

talent data and finance, sales, and survey data.

You can then conduct analysis across all data

streams and, by drilling down on key perfor-mance indicators to identify root causes, gain

further insight into what’s happening in your

workforce and business.

9%Of organizations have accessto strong analytics to identify

processes needing operational

efficiencies, data accuracy,

and timeliness


Benchmarking

Make Decisions Based on Facts


Capabilities

Analytics

Benefits

SAP Innovations

Solution Overview








SAP solutions for workforce analytics offer

insight into workforce dynamics and composi-

tion, helping businesses make better decisions

more quickly.

The software enables HR experts and resource

managers to focus on the areas that matter.

It tracks key performance indicators that are

aligned to strategic goals and monitors and mea-

sures the business impact of HR decisions.

In this way, the software helps managers and

employees to be more effective, allowing early

insight into problems and opportunities.

Measure and monitor the business

impact of HR, provide early insight into

problems and opportunities, and enable

managers and employees to be more

effective.

Drive Your Business Strategy and Plan for the Future

10%Higher employee engage-ment in organizations that

align HR strategy with

business strategy


Benchmarking


Capabilities

Analytics

Benefits

SAP Innovations

Solution Overview








Access real-time HR data to support smarter,

faster decisions with SAP HANA.

Accelerate evaluation of structural authori-

zations, and eliminate data latency asorganization changes affect various systems.

Improve performance in reporting, analytics,

and planning to enhance user experience.

Innovations for Analytics

Reduce total cost of ownership by eliminating

batch processes for the periodic generation of

structural authorizations. You can also improve

performance in mass change processing forreorganizations, migrations, and tariff changes.

In addition, you can improve forecasts by using

predictive analytics, and you can gain early

insight into areas of concern, providing more

reaction time.

20%Higher revenue per employeein organizations that are using

analytics to identify strategic

and competitive advantages


Benchmarking

The SAP HANA platform enables real-

time analytics, with mobile technology

providing access to data anytime,

anywhere.


Capabilities

Analytics

Benefits

SAP Innovations

Solution Overview








SAP software delivers the information needed

to build concrete workforce plans for current

and future business development. It supports

the planning of workforce initiatives rangingfrom short-term scheduling through to long-term

and strategic planning for recruiting and

succession.

With a clear understanding of the financial and

operational implications of strategic plans,

business leaders can identify the right work-

force strategies to put in place today so thatcompanies are prepared for the future. And with

the right people in place to execute on business

strategies successfully, companies can drive

and boost revenue opportunities and optimize

profit margins.

Workforce planning software from SAP

helps ensure that your organization has

a clear understanding of the workforce

resources required to achieve business

success.

Planning

29%Fewer HR strategic planningFTEs in organizations with

an accurate, closed-loop

workforce planning process


Benchmarking

Capabilities

Planning

Benefits

SAP Innovations

Solution Overview









Strategic analysis tools help you identify future

state and scenarios.

Supply and demand forecasting functions

enable you to make projections about the size

and shape of the workforce required to execute

on business strategy.

Risk analysis tools enable you to ascertain

workforce risks that pose a threat to business

strategy execution.

Operational planning functionality enables you

to cascade and consolidate headcount and

salary planning down the organization.

And strategy, impact, and cost-modeling tools

help you develop interventions and analyzethe associated impacts and costs.

“What-if” impact and cost modeling quantifies

the impact of various workforce scenarios,comparing the true business impact of employee

hiring, development, and retention decisions.

Meanwhile, action and accountability features

help you determine how to integrate workforce

strategies into overall corporate strategies and

how to measure success.

25%Higher revenue per employeein organizations whose busi-

ness and HR strategies are

closely aligned


Benchmarking

Align HR Plans and Business Objectives


Capabilities

Planning

Benefits

SAP Innovations

Solution Overview








Formulate your strategy with greater confi-

dence, knowing that your forecasts are based

on credible workforce data from across your

business systems. And execute operationalplanning in line with corporate strategy and

organization objectives.

Identify the skills and competencies needed

to meet your growth strategy, pinpoint any gaps

produced by workforce projections, and under-

stand the associated risks. You can then put

strategies in place to avoid adverse people

events and reduce negative impact.

Dynamically model different workforce scenarios

and understand their financial implications in

real time with robust “what-if” financial modeling.

By improving the quality and accuracy of the

annual headcount and salary planning process,

you can decrease HR costs and increase the

quality of hires.

Align business objectives with the

workforce needed to achieve them and

understand where the gaps are. This

provides more lead time and more

control over building the competencies

that are needed.

Address Critical Resource Gaps to Drive BusinessStrategy

18%More trained employees inorganizations with enterprise-

wide visibility into workforce

availability and gaps


Benchmarking


Capabilities

Planning

Benefits

SAP Innovations

Solution Overview








The SAP HANA platform aggregates the

dynamics and composition of the workforce

at any level of the organization in real time. It

supports enhanced "what-if" simulations andassessment of the organizational and financial

impacts of different scenarios, enabling you

to address new situations based on best- and

worst-case scenarios.

Innovations for Planning

Primary enterprise planning functionality within

the SAP Business Planning and Consolidation

application supports operational headcount

planning while providing insight into the financialimpact of headcount planning decisions.

68%Of organizations have limitedor no predictive modeling

capabilities or complex

optimization techniques

for Big Data analysis


Benchmarking

In-memory computing and operational

planning tools help you model and

simulate scenarios for effective planning.


Capabilities

Planning

Benefits

SAP Innovations

Solution Overview








Human Resources Value Map

SAP solutions address key requirements for making people and talent a

business priority.


Reporting

Solution Overview

Planning

Analytics

Why SAP?

People and Talent

Core Human

Resources

and Payroll

Organizational

Management

Employee

Self-Service

HR

Administration

Benefits

Enrollment and

Administration

Payroll

Processing

Manager

Self-Service

HR Shared

Services

Employee File

Management

by Open Text

Goal and

Performance

Management

People

Networking and

Collaboration

Compensation

Management

Succession and

DevelopmentRecruiting

Time Planning

and

Forecasting

Time and

Absence

Calculation

Shift, Roster,

and Project

Optimization

Time

Scheduling

and Analysis

Workforce

Mobility

Services

Reporting Analytics Planning

Workforce

Planning and

Analytics

Time and

Attendance

Management

Talent

Management





Why SAP?

SAP offers state-of-the-art technologies aligned with a long-term strategy for

analytics, in-memory, mobile, and cloud computing. Companies can gain quick

time to value with a wide range of rapid-deployment solutions.

Integration and Breadth of Functionality

With standard extractors and integration to cloud and on premise solutions, SAP offers a widebreadth of functionality. For workforce planning and analytics, the SAP ERP application is ranked

by top analysts among the leading solutions in the market in such areas as depth of functionality,

global reach, integration, and market presence.

Globalization with Localization

SAP solutions for workforce planning and analytics follow global best business practices, with

specific features and functions to account for varying national metrics and languages.

Access and Delivery

Solutions are offered through the cloud and on premise, with the ability for customers to extend

their existing investment in SAP solutions.


Reporting

Solution Overview

Planning

Analytics

Why SAP?

People and Talent






Benchmark Your Performance

Position your organization for dominance in this new economy with the business performance

benchmarking program from SAP – available free to SAP customers and select prospects.

The SAP benchmarking program has helped more than 3,000 organizations assess their

strengths, uncover areas for improvement, and identify best practices and IT strategies that

generate clear, tangible value – not someday, but today.

Go Live in Weeks

Here’s the fastest way to run your business better: our rapid-deployment solutions. In one

package, you get everything you need to be up and running quickly – including preconfigured

software and implementation services – in just weeks. With a defined scope and predictable

costs, there are no surprises.

Join Your Community of Practices

Every day, SAP Community Network (SCN) changes the way that thousands of SAP users work.

It lets members help one another solve problems, learn, and invent new ways to get things

done – faster. Find out how to connect with people, content, and resources.

Find Out More About How Your Organization CanBecome Best-Run

Visit valuemanagement.sap.com >>

Visit sap.com/solutions/rds >>

Visit scn.sap.com >>

https://valuemanagement.sap.com/

http://www1.sap.com/solutions/rds

http://www.sdn.sap.com/irj/scn

http://www.sdn.sap.com/irj/scn

http://www1.sap.com/solutions/rds

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https://websmp105.sap-ag.de/solutionpackages



Solution in Detail

Executive Summary Solution Overview Contact UsProfessional Services

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SCN: http://scn.sap.com/community/erp/hcm/blog/tags#/?tags=analytics

SuccessFactors: www.successfactors.com/blogs/business-execution

/category/workforce-analytics-planning

SuccessFactors Resource Center: www.successfactors.com/resources

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@FransSmolders, @WATCHTHEWAVE, @MICKCOLLINS

CMP 25048 (13/05)


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Industry Solution in Detail Professional Services Workforce Planning and Analytics

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