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Infor Consulting Services delivers value
Get the most value from your enterprise software investment
At the beginning of a software selection cycle, you are most
concerned with:
Functionality: What does the standard solution provide?
Implementation: How will the service provider get us live?
Technology: Will the vendor’s technology platform remain viable
for the next 2, 5, or 10 years?
Price: What solution is the easiest to deploy, delivering the lowest
total cost of ownership?
Culture: Do our people and the service provider’s people
understand each other, so that, as a team, they can deploy a new
solution or conduct an upgrade project quickly and efficiently?
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Once you have made your selection and have executed your upgrade
or implementation project, how do you evaluate the success of the
entire investment?
We believe it’s pretty simple. Success means getting up and live as
quickly as possible, seeing a fast return on investment, and delivering
software your employees love.
Every Infor® Consulting Services (ICS) engagement—in any location
around the world and in any industry—begins with creating a climate
of success that’s specific to your company. Our team works to ensure
that your Infor solutions are implemented at peak efficiency by using
our knowledge, global resources, and unrestricted access to the
Infor ecosystem.
When you work with ICS, you get real value, so you can achieve
real success.
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Quick facts:
• ICS includes 3,500+ skilled experts worldwide,
who have an average of more than 10 years’
experience on Infor solutions.
• Many are former CFOs or operations managers,
hold advanced degrees, or are industry certified
and credentialed as best practice experts.
• Collectively, ICS speaks more than 30 languages fluently.
How ICS delivers
The Infor differenceICS is a seasoned team of skilled experts who are determined
to deliver value to your company. The ICS team has completed
thousands of successful implementations around the globe and
has years of experience working with Infor solutions and, in many
cases, building those solutions.
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Innovation: Industry-specific Implementation Accelerators
Infor’s Implementation Accelerators are tailored
specifically by industry and for Infor’s solutions. Because
industry standard business processes are built into
each Implementation Accelerator, they deliver faster
implementations, predictable outcomes, lower total
cost of ownership, and ongoing innovation from
continued development.
Upgrade X/Infor CloudSuite Delivery
ICS ensures that your migration to Infor 10x and the cloud
is seamless. You get a new version of your solution running
on Infor CloudSuite™, plus all of the services you need—
including software, hardware, OS licenses, and IT support.
Once you’ve upgraded to the cloud, you’ll be on Infor’s
implementation of the Amazon Web Services (AWS)
infrastructure. This allows us to take advantage of
Amazon’s expertise and economies of scale to deliver an
enhanced user experience and the agility, elasticity, and
cost benefits of the AWS Cloud to Infor customers around
the world.
Infor Project Management Office
The Infor Project Management Office (PMO) assures
quality implementation processes with governance,
quality control, and industry specific procedures and
best practices.
Access to the Infor ecosystem
ICS offers unparalleled access to key stakeholders at Infor;
whether you want to communicate with the C-Suite or the
development team. Our team is closely aligned with Infor
R&D, Value Engineering, Infor Labs, Infor Support and
Education, and the Innovators Reference Program so we
can get your questions answered quickly and efficiently.
Infor Centers of Excellence
Infor’s two Centers of Excellence drive quality and
consistency through a high-value, offshore model.
Our centers in Manila, Philippines and Hyderabad,
India have more than 650 employees with deep
domain expertise, in addition to an understanding
of local industries and requirements.
Scale
Infor is the third-largest provider of enterprise solutions
in the world with 13,000+ employees serving more than
70,000 customers in 200+ countries and territories.
ICS leverages the global power of Infor to provide you
with the knowledge and resources your business needs.
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Infor Deployment MethodOur vertical-specific implementation methodology offers a unified
approach for implementation and project management, which is uniquely
tailored to meet your needs by industry. All ICS implementations
are optimized using the latest version of industry standards, such as
PMI’s Project Management Body of Knowledge and The Open Group
Architecture Framework (TOGAF), and are built on a proven, easy-to-
use platform.
This means you realize outcomes that are low-risk, delivered
in the shortest amount of time with the highest levels of quality
and predictability.
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Traditional implementation approachLonger and expensive
implementations
Industry content
Process flow and test scripts
Pre-configured application
Implementation Accelerators
Faster time to value
Lower cost
Reduced risk
Reduce the effort and risk
Implementation Accelerators tailored to your industry
Based on the latest version of Infor software, Infor IAs have built-in industry standard business processes delivered on a cloud-based technology platform.
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We were able to rectify the shortcomings of the old item coding structure by going through the migration with the migration toolkit. As a result, about 9,000 item codes were deactivated, and 9,000 more were brought into the Infor LN system. Everything went exactly as it was supposed to. The migrated orders tied to the units, and the general ledger tied to the penny. I was very impressed with that. The combined companies also had total inventory on hand consisting of approximately 70 million units numbered with item lots and location. It all migrated successfully, too.”
Jeff Adams, CIOBelden Brick
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What we deliver
Service Offerings
EducationGet your organization up to
speed fast with convenient
and cost-effective learning
solutions delivered by
dedicated professionals
for maximum workforce
knowledge development.
Solution DevelopmentUsing industry-standard,
up-to-date technologies,
Infor experts assist you by
creating customizations that
meet the specific requirements
of your business.
Managed ServicesStreamline day-to-day and
long-term IT operations
and maintenance for top
performance and lower costs.
Get a single point of contact
to oversee management of
your enterprise solutions.
Business ConsultingAccess world-class expertise
for business analysis and
assessment, solution design
and implementation, enterprise
performance monitoring,
operation optimization and
solution migration.
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Vendors don’t always put their money where their mouth is… This service showed us that, all things being equal, we could improve our margins by 3-4%.”
Andrew Stewart, CFOGap Group (UK)
The ICS advantage: Value delivered
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We have complete faith in this upgrade, and believe that the functions of Infor LN will bring us closer to excellence. We also are redesigning our management model in order to eliminate valueless processes.”
Joseba Iribar, IT DirectorGroup Guascor
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ICS delivers results for industry leadersICS helped Wai Global save $800,000 on operational costs,
reduce customizations from 60% to less than 1%, and realize
a 2x to 3x improvement in system performance
ICS transformed Brewster Dairy’s business processes by
implementing Infor ION® to improve its competitiveness and
performance. The integration between Infor EAM and Adage also
facilitated greater transparency around labor costs, work orders and
materials to help speed decision-making.
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Since the system-wide Infor M3 implementation, Kemin has consolidated five systems into one. The company has 10 manufacturing locations and another 12 locations around the globe using Infor products.”
Technology Evaluation Center“ERP for Process Manufacturing Buyer’s Guide” May 2013
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The differentiator was ‘trust.’ Other companies offer the same services, however we knew that the Infor team understood our needs. We trusted them to make the right decisions while suggesting solutions that were practical for our needs and would work when implemented.”
Anirudh Kejriwal, Senior Manager, ITBMW Group Financial Services, India
The ICS advantage: People
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Maximize the value of your IT investmentsCompanies around the world rely on the global resources of Infor
Consulting Services (ICS) for great performance, security, and the
peace of mind that comes with knowing that their applications are
in expert hands.
After thousands of successful implementations, there isn’t a more
reliable choice for your Infor engagement. It’s time to achieve the
value that matters to your business with ICS.
To learn more about ICS, please visit
www.infor.com/services
Infor is fundamentally changing the way information is published and consumed in the enterprise, helping
70,000 customers in more than 200 countries and territories improve operations, drive growth, and quickly
adapt to changes in business demands. To learn more about Infor, please visit www.infor.com.
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