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Issue 5 Winter 2017 Residents’ Newsletter Inform In this issue Page 6 Page 18 Page 20 Supporting local business & employment Improving places Christmas in the district Page 16 Recycling - It’s worth it
Transcript
Page 1: Inform€¦ · a chur i láthair duit. Tugann sé léargas ar chuid den obair atá ar bun ag an Comhairle ar na mallaibh. Tá súil agam go mbaineann tú sult as á léamh. It is

Issue 5 Winter 2017 Residents’ Newsletter

Inform

In this issuePage 6 Page 18 Page 20

Supporting local business & employment

Improving places Christmas in the district

Page 16Recycling -

It’s worth it

Page 2: Inform€¦ · a chur i láthair duit. Tugann sé léargas ar chuid den obair atá ar bun ag an Comhairle ar na mallaibh. Tá súil agam go mbaineann tú sult as á léamh. It is

for your understanding and patience during this transition and during any further period when adjustments may be required.

While we acknowledge there is more to do, as outlined in the Corporate Plan Update 2017-19, we must recognise that the Council has made significant improvements to the services provided to the people of the district. I would like to thank my fellow Councillors, Council officers and our many partners with whom we have worked closely to deliver projects which have greatly benefited the residents of the district.

In conclusion, as we approach the festive season, may I, as Chairman of Fermanagh and Omagh District Council, wish you all a very happy, healthy and peaceful Christmas and New Year.

Councillor Stephen McCannChairman

02 | Inform Winter 2017 Inform Winter 2017 | 03

Contents Welcome

Fermanagh & Omagh District Council

The Grange, Mountjoy Road, Lisnamallard,Omagh, BT79 7BL

Townhall, 2 Townhall Street, Enniskillen,BT74 7BA Tel: 0300 303 1777Textphone: 028 8225 6216E: [email protected]: www.fermanaghomagh.com

fermanaghomagh fermanaghomagh

This newsletter is available in alternative formats on request. Requests can be made to the PR & Customer Service team using any of the contact details listed above.

All information correct at time of going to print however may be subject to change.

Throughout this newsletter we have directed you to the Council website for further information.

Please use the search facility on the website to find the information that is of interest to you.

Welcome 03

Fermanagh and Omagh in bloom 04

In brief 05

Supporting local businesses and 06employment

Consumer watch 08

In brief 10

First 1000 days 11

Your views matter 14

Children’s page 15

Recycling - It’s worth it! 16

Improving places 18

Health & Wellbeing 19

Christmas in the district 20

In brief 22

An A-Z of what your Council does 23for you

Chief Executive’s Message

Over the past number of months the Council has continued to lead and serve its community through the delivery of a number of the commitments set out in the Council’s Corporate Plan Update 2017-2019. This is in pursuance of the Council’s vision of a welcoming, shared and inclusive Fermanagh and Omagh District where people and places are healthy, safe, connected and prosperous and where our outstanding natural, built and cultural heritage is cherished and sustainably managed.

The Council has continued to provide services directly and to work with others in a range of partnerships, to progress the delivery of a number of key projects aimed at improving the quality of life for those who choose to live, work or visit our District . Such projects include for example the launch and commencement of the roll out of the £2.6m Peace IV programme, the opening of the West End Community Centre in Enniskillen, and the launch of a number of business support programmes. The purpose of this newsletter is to fully inform you of the progress the Council is making.

In September 2017, the Council extended the separate food waste collection service to an additional 22,000 households to reduce the quantity of waste going to

landfill and to help meet demanding recycling targets. At the same time we also implemented new bin collection

routes across the district in order to provide a more effective and efficient service. May I, on

behalf of the Council and Officers, thank you for your patience and cooperation during this time of change and I wish to commend you on the patience shown as the changes were rolled out.

In December, Fermanagh and Omagh District Council will reach a significant milestone when we

reach 1000 days in operation. Highlights of these first 1000 days are included on later pages. While it is always important to reflect, it is equally important to look forward and build upon these past achievements. The Council has now commenced detailed budget planning for the 2018-19 year, so that more commitments as set out in our Corporate and Community plans can be realised. Progress also continues on the development of the action plans that will support the delivery of the Community Plan for the District and consultation on the content of the Plans is planned to commence in December 2017.

As the year draws to a close, may I, on behalf of all Council staff, extend Season’s Greetings to you and wish you well for the year ahead.

Brendan HegartyChief Executive

Chairman’s Foreword

Is onóir mhór dom, mar Chathaoirleach Cheantair Fhear Manach agus na hÓmaí, an t-eagrán is déanaí de ‘Inform’ a chur i láthair duit. Tugann sé léargas ar chuid den obair atá ar bun ag an Comhairle ar na mallaibh. Tá súil agam go mbaineann tú sult as á léamh.

It is my great pleasure as Chairman of Fermanagh and Omagh District Council, to introduce the winter edition of the Council’s residents’ newsletter, Inform.

December of this year will mark Fermanagh and Omagh District Council’s first 1000 days and in that relatively short period of time we have achieved so much, some of which is outlined in this edition.

The Council continues to demonstrate its commitment to reducing the amount of waste going to landfill. The roll out of the separate food waste collection service to more than 22,000 households in the district and the associated review of refuse collection routes to accommodate this, was designed to provide a more cost effective and efficient service to the ratepayers. On behalf of the Council, may I thank you most sincerely

Do business with us – register today

The Council procures a wide range of goods and services to efficiently and effectively deliver services across the district.

We are required to seek tenders if expenditure is estimated to exceed £30,000. These tenders are publicly advertised and available to view on the ‘Tenders’ section of our website.

Where expenditure is estimated to cost below £30,000, we seek quotations from a number of suppliers in line with the Council’s Procurement Policy (available to view on our website).

Companies can register their interest in providing quotations to the Council for the supply of goods or services by completing a Supplier Registration Form; available on the Council website under the ‘Tenders’ section.

Who to contact during a flood

In the event of heavy rainfall and potential flooding to roads and property, telephone the 24 hour Flooding Incident Line on 0300 2000 100 in the first instance. Flooding Incident Line staff will know which agency needs to respond and will contact them.

Other useful numbers:• Dept. for Infrastructure – Roads – 0300 200 7894• Fermanagh and Omagh District Council – 0300 303 1777• Housing Executive – 03448 920 901• Northern Ireland Electricity - 03457 643 643• Northern Ireland Water - 03457 440 088

FLOODINGFront cover photo: Get Out to Gortin Glens event

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Roadside verges transformed into sea of colour

During the last number of months we have been working closely with the Department for Infrastructure, NILGA (Northern Ireland Local Government Association) and Ulster Wildlife to bring nature closer to our roads as part of Ulster in Bloom.

As part of this campaign, we planted swathes of flowers and meadows on many of the roundabouts and roadside verges throughout the district.

Flowers included orchids, begonias, brachy blue and petunia – all of which are ideal for our pollinators, such as bees and butterflies, to fertilize plants by moving pollen from one plant to another so they can produce fruits and seeds.

We will be maintaining these sites throughout the year and will work closely with the Department for Infrastructure and Ulster Wildlife to bring more wildflowers and meadows to our roadsides in the future.

Fermanagh and Omagh in bloom

Get involved in Bee-licious

Would you like to find out more about amazing pollinators which play such a vital role in producing fruits and seeds in most plants? If so, we have organised a programme of events to help you identify and protect our pollinators as part of the Bee-licious campaign.

Bee-licious is led by Biodiversity NI in partnership with a number of councils with funding from the Heritage Lottery Fund.

For further information on biodiversity events and programmes, please contact our Biodiversity Officer on 0300 303 1777.

Grange Park awarded Green Flag status

Grange Park in Omagh has been awarded the prestigious Green Flag status for its excellence in standards and facilities.

The Green Flag, awarded by the environmental charity, Keep Northern Ireland Beautiful, is an international benchmark standard for the management of parks and open spaces.

Grange Park, which was extensively remodelled in 2013, boasts a children’s play park, outdoor gym, wildflower garden, nature trail, events space and bandstand.

The award is testament to our commitment to ensuring that the public shared accessible spaces under our control are of the highest quality and are attractive and enjoyable places to spend time.

Cllr Stephen McCann, Chairman of Fermanagh and Omagh District Council and Kevin O’Gara, the Council’s Director of Environment & Place, pictured with representatives from Keep Northern Ireland Beautiful and Heyn Environmental Solutions.

04 | Inform Winter 2017 Inform Winter 2017 | 05

In brief

Search is on for Fermanagh & Omagh sporting stars

Nominations for the Fermanagh & Omagh Sports Forum Sports Awards are now open.

The Awards, which are organised by Fermanagh & Omagh Sports Forum on behalf of the Council, recognise and celebrate local athletes and teams, coaches and volunteers for outstanding sporting performance in 2017.

Award categories include• Senior Sports Personality• Junior Sports Personality• Juvenile Sports Personality• Senior Sports team• Junior Sports team• Coach of the Year• Disability Sports Coach of the Year• Service to Sport Award• Outstanding Achievement Award

Nomination forms are available to download from our website or are available at any of our four leisure centres or at our offices at The Grange, Omagh or the Townhall, Enniskillen.

Award winners will be announced at a special awards presentation evening to be held at the Silverbirch Hotel, Omagh on Friday 23 February 2018. Closing date for nominations is 5pm, Friday 5 January 2018.

Building positive relations through arts, sport, heritage & more!

With £2.6 million secured to deliver a PEACE IV Local Action Plan across the district the Council, supported by the PEACE IV Partnership, is rolling out a programme of activity for people of all ages and backgrounds, to help promote positive relations. The Action Plan will support 15 programmes or initiatives across three key strands – Children and Young People, Shared Spaces and Services and Building Positive Relations - through a range of activities such as, arts and heritage, language support, horticulture, community development and sport.

In addition, a number of small resource allocations will be available for communities to re-image or enhance an existing space to promote positive cross community interaction and create a visible legacy of the PEACE IV

Programme.

For further information on opportunities available please contact Deborah McCartan, Peace IV Programme Co-ordinator on 0300 303 1777 or by emailing [email protected].

This initiative is supported by the EU PEACE IV Programme managed by the Special EU Programmes Body. For further information on the PEACE IV Programme please visit www.seupb.ie.

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06 | Inform Winter 2017 Inform Winter 2017 | 07

Improve your job prospects with ASPIRE

ASPIRE is the Council-led Employability Programme supporting people into paid employment. If you are unemployed or working less than 16 hours per week, ASPIRE can offer you a free personalised support programme including:• NVQ Level 1 Qualifications • First Aid Certificates• CSR Card/Forklift Licence

Training

Supporting local business and employment

Business Start Up Programme

Enterprise Northern Ireland has recently been awarded the contract to deliver the Northern Ireland Business Start Up Programme on behalf of the 11 Councils in Northern Ireland for the next three and a half years. The programme will be delivered through the network of Local Enterprise Agencies.

For further information please visit goforitni.com or telephone 0800 027 0639.

Northern Ireland ERDF Investment for Growth and Jobs Programme

A total of 500 businesses throughout the district will be offered free business support through two new programmes, running until the end of July 2021, funded collectively by Invest Northern Ireland, the European Regional Development Fund under the Investment for Growth and Jobs (2014-2020) Programme and Fermanagh and Omagh District Council.

The Kick Start Programme offers a range of workshops and mentoring support in key business topics. The programme, which is delivered by Enterprise Northern Ireland in partnership with Omagh Enterprise Company Ltd and Fermanagh Enterprise, is now open to businesses who wish to apply.

The Advancing Business Growth Programme, delivered by Global Education Limited (GEL) NI, will also offer a range of business support and is open to businesses in operation for a minimum of two years and with turnover of over £50,000.

For further information please contact the Economic Development team on 0300 303 1777.

Support for construction related activities

The delivery mechanism for Priority 6 of the Northern Ireland Rural Development

Programme (NIRDP) 2014-2020 in the Fermanagh and Omagh District Council area is the Fermanagh and Omagh Local Action Group (LAG) Ltd. The LAG will be inviting applications in early 2018 for capital funding in support of job creation for construction related activities and/or equipment, under the Rural Business Investment Scheme.

Information workshops about the scheme will take place in the new year, details of which will be advertised closer to the time. Please note, all statutory approvals for the proposed project must be in place at the point of application.

For further information about the Programme please contact Fermanagh and Omagh Local Action Group (LAG) Ltd on 028 8225 0202.

This project is part funded through the Northern Ireland European Social Fund Programme 2014-2020 and the Department for the Economy

• Work Placements• Classroom Support Package• ICT Qualifications• Health and Wellbeing • Employability Boosters: CV

Development, Interview Skills, Job & Application Support.

Contact ASPIRE Omagh: 028 8224 6535 ASPIRE Fermanagh: 028 6632 6478

Local Development Plan

The new Local Development Plan, which is currently under development, will set out the strategy for the future use of land and sustainable development until 2030 across the Council area.

Work is progressing on the draft Local Development Plan Strategy following publication of the Preferred Options Paper in October 2016.

The Department for Infrastructure now recognises the original timeline for agreeing a new Local Development Plan is not achievable.

Accordingly, the Council will be revising the Local Development Plan timetable in the context of the Department’s position to more accurately reflect the timescale for publication of the Local Development Plan Strategy.

The indicative timetable is available on the Council’s website.

Enniskillen Public Realm

A significant milestone has been reached in the Enniskillen Public Realm scheme with the appointment of Doran Consulting Ltd, as the Project Manager of the Integrated Consultancy Team (ICT) whose responsibility is to bring the scheme through all stages from inception to completion.

The Council has established a Project Steering Group comprising the Enniskillen District Electoral Area (DEA) Councillors, Debbie Coyle, Keith Elliott, Robert Irvine, Tommy Maguire, Patricia Rogers and Howard Thornton and six representatives of the local business community Roci Allen, Joe Kelly, Nuala Lilley, Noelle McAloon, Jonathan Poots and Jonathan Styles.

The Council appreciates the willingness of these business representatives to participate in the Steering Group and would also wish to acknowledge the wider support from their nominating organisations - Enniskillen BID and Enniskillen Business Partnership.

The first phase of work for the ICT will be completing a variety of surveys and assessments to inform the final preferred design option, preparing a communications and consultation strategy and developing a delivery plan for the overall project. It is anticipated that the first stage of consultation will commence in November and arrangements for this will be communicated on the Council’s website and social media channels and in local press.

The Enniskillen Public Realm project is funded by the Department for Communities and Fermanagh and Omagh District Council.

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Consumer watch

Know your rights!

The Consumer Council promotes and safeguards the interests of all consumers living in Northern Ireland.

It deals with everyday issues that affect everybody from how we do our shopping or heat and light our homes, to the water we drink and the way we travel for work and leisure.

An important part of its work involves giving consumers the knowledge and skills they need to understand and protect their rights when shopping on the high street or online.

Find out more by visiting the Consumer Council’s website www.consumercouncil.org.uk or telephoning for free on 0800 121 6022.

Registering your electrical appliances for important safety recalls

It is important to register your electrical appliance so that its manufacturer can get in touch with you if a product you have bought is recalled for safety reasons.

Recently a Hotpoint fridge freezer was identified as the initial source of the Grenfell Tower fire earlier this year.

At this stage, the manufacturer Whirlpool Corporate has not issued a product recall however consumers who think they may own a Hotpoint fridge freezer model number FF175BP (white) or FF175BG (grey) should call Whirlpool’s Freephone hotline on 0800 316 3826 or visit the Hotpoint Service website to register for further updates.

Tobacco Retailers Act (NI) 2014

Tobacco retailers operating in the Fermanagh and Omagh district must be registered to sell tobacco products under the Tobacco Retailers Act (NI) 2014 legislation.

It is illegal for retailers to sell tobacco products if their business is not listed on a central tobacco register.

This register was introduced to help Councils enforce tobacco control legislation.

You can log on to www.tobaccoregisterni.gov.uk to check whether your local retailer is registered to sell tobacco products.

For further information or to report suspected breaches please contact Environmental Health on 0300 303 1777.

Check out food hygiene ratings this Christmas

The Food Hygiene Rating scheme can help inform you when choosingwhere to eat or shop for food.

The rating, which is given by our Environmental Health Officers at the time of an inspection, shows how closely the business is meeting its food hygiene requirements.

Ratings can range from ‘5’ which means the food hygiene standards are very good, to ‘0’ where urgent improvement is necessary.

All food outlets covered by the Food Hygiene Rating Scheme are required by law to publicly display their food hygiene rating sticker prominently at all public entrances to their premises. Failure by a business to display the correct rating may result in a fine or prosecution.

You can check food hygiene ratings of food premises online at www.ratings.food.gov.uk.

08 | Inform Winter 2017 Inform Winter 2017 | 09

If you can spot a scam you can stop a scam.

Recently, criminals have been actively targeting vulnerable groups, and in particular older people, to defraud them of money.

Fermanagh and Omagh Policing and Community Safety Partnership (PCSP) is urging people to keep an eye on elderly friends and relatives to protect them from getting scammed.

Signs a person may be responding to a scam• Receiving lots of post and

sending lots of post to companies abroad

• Receiving lots of phone calls from strangers or companies

• Going through large amounts of postage stamps or cheque books

• Frequent visits to the Post Office or bank

• Unpaid bills

If you are worried about telephone scams look at installing call blocker and go through post with your friend or family member to help them spot a scam or redirect post to a trusted friend or relative.

Fermanagh and Omagh PCSP representatives visit groups in the district to talk about scams and raise awareness on the main issues. Please contact a member of the team on 0300 303 1777 for further information or to arrange a visit.

Spot a scam, stop a scam

You can register your electrical appliances directly with the manufacturer or use the Register My Appliance website www.registermyappliance.org.uk.

The website includes information on electrical products that have been recalled since 2007 and allows you to sign up for email updates when a new product recall is announced.

The Council’s Environmental Health Service investigates complaints about the safety of goods purchased by consumers. If you have bought a product which you think may be unsafe please contact Environmental Health on 0300 303 1777.

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Find out more about our first 1000 days by turning over

to the next page

10 | Inform Winter 2017 Inform Winter 2017 | 11

In brief First 1000 days

On 25 December 2017, Fermanagh and Omagh District Council will reach its 1000th day in operation.During this time your 40 Elected Members and Council officers have worked to deliver quality services to residents of and visitors to the district, to develop and promote the district as the place of choice to live, work, visit and invest, and to carefully and strategically manage a large estate on your behalf.

This estate includes leisure and community centres, outdoor spaces, parks and play areas, recycling centres, off street car parks, tourist attractions, arts and culture venues, civic and administration buildings and fleet.So what does this mean? Well, since 1 April 2015:

Brexit – Risks, Opportunities and Issues to consider

Fermanagh and Omagh District Council commissioned a joint research report with ten other local authorities along the Border Corridor to help residents and businesses be fully aware of the issues as a result of Brexit and to help them to prepare for them.

Copies of the report, “Brexit and the Border Corridor on the Island of Ireland; Risks, Opportunities and Issues to be Considered” are available from Council offices and the report is also available to view on the Council website.

The Council continues to work closely with the ten other Local Authorities along the Border Corridor to lobby and advocate at the highest levels of Government in Belfast, Dublin, London and Brussels for the needs of the region and to best manage the transition.

Community Planning - from ‘talk to action’

The ‘Fermanagh and Omagh 2030’ Community Plan outlines a Vision and eight long term outcomes aimed at improving quality of life and public services in the district.

The Plan will be delivered through a partnership approach and, over the past few months, Community Planning partners from the statutory, community and voluntary, and business sectors, government departments and key agencies, have been working closely together to develop an Action Plan for delivery over the next 2-4 years.

The Action Plan will focus on those actions which require a high level of partnership working

---------------------------------------------------------------

Residents’ Survey – your chance to have your say Your Council plans to undertake a Residents’ Survey in winter 2017/18 to find out what you think about Council services and the way in which we communicate with you.

The survey will be undertaken by telephone. A random sample of households in the district will be selected to take part in the survey. Those who are invited to participate in the survey will be notified in writing by the Council in advance of the telephone call taking place.

We appreciate residents taking the time to participate in this survey. The Residents’ Survey is a key part of the Council’s commitment to effective engagement with our citizens to support continuous improvement across your Council and its services.

Insert stock telephone icon / image of person on telephone

Happy or Not? Let us knowIf you have visited the Fermanagh Lakeland Forum, Enniskillen or the Strule Arts Centre, Omagh, recently, you may have noticed our new customer feedback kiosks.

to deliver. Actions which are the sole responsibility of an individual organisation, therefore, will not be included as these will be taken forward by individual partners through their own corporate and business plans.

As lead partner, the Council has held numerous workshops with all partners to openly discuss and debate the development of actions to support each of the three themes outlined in the plan: • People and Communities • Economy, Infrastructure and Skills • Environment

The draft Action Plan will be released for public consultation towards the end of the year before being finalised.

Last year, you told us what matters and we agreed a Community Plan based around the evidenced priorities and needs. We now want to hear your views on the draft actions.

Details of the public consultation process will be available on our website at www.fermanaghomagh.com/communityplan or by contacting us using the contact details on pg 2.

Volunteer with us

Through the Community Plan ‘Fermanagh and Omagh 2030’, the Council has committed to ensure that, ‘Our communities are inclusive, safe, resilient and empowered’ and volunteering is one way to achieve this.

We recently launched a new Volunteer Policy to provide a coordinated and consistent approach to volunteering where opportunities exist within the Council organisation.

Volunteer registration opens each year in October and May. To find out about upcoming volunteer opportunities please email [email protected] or contact us using the contact details on pg 2.

This investment included:• Programme to transform the Enniskillen

Castle complex and develop the Castle Basin Promenade in Enniskillen

• Developing the Riverside Walk and completing work to the OASIS Plaza in Omagh

• Developing and upgrading a number of outdoor Multi Use Games Areas

• Improvements to the public realm in Old Market Place and construction of the Bowling Green pavilion in Omagh

• Extension and improvements to facilities at Killyvilly and Gortrush depots to deliver more efficient and cost effective services

• Extension of Greenhill Cemetery, Omagh• Construction of the West End Community

Centre, Enniskillen

£14 million has been invested in venues and facilities across the Council area

Improving health & well-being

The Council continues to deliver a programme of activity to promote healthy and active lifestyles.

Since 1 April 2015 some of this activity has included the delivery of a summer activity programme for children and young people and the roll out of Sport NI’s National Lottery-funded Everybody Active 2020 programme which helps people get more active more often and targets in particular children and young people, people living in areas of greatest social need, those retiring from work, women and girls and people with disabilities.

500 nursery pupils have been involved annually in the Healthy Towns Nursery Activity coaching programmes and 850 clients have participated in the GP Physical Activity Referral Scheme.

Supporting our local economy

We continue to manage and deliver a range of programmes and initiatives to develop our local economy.

For example, since 1 April 2015 we have managed a number of capital projects across the district; promoted 587 jobs through the New Business Start Up programme and launched a free to download mobile app ‘Invest Fermanagh Omagh’.

We have also provided training and networking opportunities for local businesses through events such as Enterprise Week held in early November and invested in 1,126 home energy improvements to qualifying households within the district as part of the Department for Communities (DfC) Affordable Warmth Scheme which is delivered in partnership with the Housing Executive.

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736Performances at the Strule Arts Centre and The Ardhowen

450More material recycled from April to June 2017 compared to April to June 2016

2 millionVisits to the Council’s four leisure centres

93.2%Planning applications approved

4,913Participants involved in Sport NI’s National Lottery-funded Everybody Active Programme

1stCouncil in NI to introduce electric fleet vehicles, saving £3,000 per electric van over five years compared to their diesel equivalent

1,069

587Jobs promoted through the New Business Start Up programme

1,653Grants and bursaries issued to local community & sporting groups, and individuals for arts, culture & sport totalling more than £1.1 million

720,000Visitors to Marble Arch Caves UNESCO Global Geopark

£14,000,000Invested in venues and facilities across the Council area

£3.28mInvested in 1,126 home energy improvements through the DfC’s Affordable Warmth Scheme

3,946Births registered by the Council’s Registrar’s Office

350,000Plants and flower bulbs planted across the district Days

First

1000

Jack James Charlie Harry OisinAlfie

BoysEmilyEllaGraceAoifeErinAmelia

Most popular names registered

Girls

Tonnes

Tonnes

6.5 millionHousehold wheelie bins serviced by Council refuse crews

16,148Dog licences issued

Less waste sent to landfill in 2016/17 compared to 2015/16

12 | Inform Winter 2017 Inform Winter 2017 | 13

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Your views matter

14 | Inform Winter 2017 Inform Winter 2017 | 15

The Council plans to undertake a Residents’ Survey in winter 2017/18 to find out what you think about Council services and the way in which we communicate with you.

The survey will be undertaken by telephone and a random sample of approximately 650 households in the district will be selected to take part. Those who are invited to participate in the

Happy or Not? Let us know

If you have visited the Fermanagh Lakeland Forum, Enniskillen or the Strule Arts Centre, Omagh, recently, you may have noticed our new customer feedback kiosks.

These devices will help us collect feedback from you on how you feel these facilities are performing. This is a pilot scheme as part of Project Citizen – an exciting project to meet the needs of our service users and increase the use of information technology to

survey will be notified in writing by the Council in advance of the telephone call taking place.

We appreciate residents taking the time to participate in the Residents’ Survey which is a key part of the Council’s commitment to effective engagement with our citizens to support continuous improvement across your Council and its services.

www.supercoloring.com

Residents’ Survey – your chance to have your say

How can we improve our services?

We continually review performance to identify areas where we can improve our services. Our Annual Performance Report 2016/17, which sets out Council performance during that year, is now available to view on the Council website.

We are currently working towards delivering our current improvement objectives for 2017/18. These are also available to view on our website.

Next Spring we will be asking you to tell us what you think of our 2018/19 proposals to improve our performance and delivery of services. We are always keen to hear from you on how we can improve so if you have a suggestion please contact our Performance Improvement team at any time of the year using the contact details below. Tel: 0300 303 1777Textphone: 028 8225 6216E: [email protected]

10/6/2017 Recycling Superhero coloring page | Free Printable Coloring Pages

http://www.supercoloring.com/coloring-pages/recycling-superhero 1/1

Colour in the picture below to show what your Recycling Superhero looks like.

Just for fun!

Are you a Recycling Hero?

Become a Recycling Hero today by remembering to reduce, reuse and recycle your waste.

Did you know used plastic bottles and cartons can make great pen and pencil holders? They can also be used for lots of crafty projects at home and school too.

Children’s Page

Give me a superheroname:

do business - and will help us to improve our services.

If you visit these facilities, please do use the kiosks and let us know about your customer experience.

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Remember

Only compostable liners can be used to line your kitchen caddy. Biodegradable or degradable bags are not acceptable as they do not break down at a suitable rate for the processing plant.

FREE compostable liners are available from:• Any of the Council’s 15 recycling centres • Council depots at Gortrush and Killyvilly and Council offices at The Grange and Public Services Centre, Omagh, and Townhall, Enniskillen

If you don’t have any liners you can also wrap your food waste in newspaper.

Please note: compostable liners will begin to break down and become unusable over time so please only obtain liners from any of the above venues and facilities as you need them.

Recycling – It’s worth it!

16 | Inform Winter 2017 Inform Winter 2017 | 17

In September your Council rolled out the food waste caddy collection service to an additional 22,000 households across the district.

These households joined the 22,000 households that were already having their food waste collected in a brown wheelie bin or food waste caddy meaning that almost every household in the district can now recycle its food waste.

Why are we collecting household food waste?

New LegislationThe introduction of the ‘Food Waste Regulations’ (NI) means that you must dispose of your food waste into your brown wheelie bin or brown caddy for collection and recycling.

It saves money Sending waste to landfill is expensive. It costs approximately £120 per tonne to send waste to landfill while it costs approximately half of that to recycle food waste.

It’s good for the environment When food waste rots in landfill it produces methane, a potent greenhouse gas which contributes to global climate change. Removing food waste from landfill reduces the level of harmful gases being released into the atmosphere.

Recycling your food waste has never been easier!

What food waste should I place in my brown wheelie bin or food waste caddy? You can place all food waste in your food waste container including;

We really appreciate your recycling efforts.

In September we collected and recycled approximately 109 tonnes of food waste in the separate food waste caddy from households across the district saving approximately £13,000 alone on landfill charges.

These savings can then be invested into providing services within your community.

This is a fantastic start to the extension of the food waste collection service but we still have more to do.

By 2020 we must recycle 50% of household waste in the district to comply with legislation. In 2016-2017 45.3% of your household waste was recycled.

Make sure you recycle at every opportunity; making the most of your household recycling and food waste bins and the 15 recycling centres and 35 bottle banks located across the district.

ThankYou!

No thanksPlease do not throw any of the following into your food waste caddy or brown wheelie bin:

Packaging of any kind

Liquids

Plastic bags

Keep up to date For useful information on recycling and the reuse of over 300 everyday itemsdownload the free Bin-ovation App by visiting the App Store or Google Play.

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Where your food waste goes

Within the Fermanagh and Omagh district households in an urban setting have a brown wheelie bin to dispose of both their food waste and garden waste, while households in rural areas have been provided with a brown 23 litre caddy for the disposal of food waste only.

We collect your food waste caddy every

2 weeks

Your food waste is processed at

Granville Eco Park in Dungannon

Your food waste is transformed into clean renewable

energy

Households in urban areasA refuse vehicle collects brown wheelie bins, which contain food and garden waste, from households in the district’s towns fortnightly.

Once collected, the food and garden waste is brought to Natural World Products in Keady where it is processed into high quality organic compost.

Households in rural areasIn rural areas a special POD vehicle, which has a separate compartment at the front of the vehicle to enable a separate food waste collection, is used to collect food waste contained within the brown food waste caddies from households fortnightly.

A POD vehicle provides the most efficient and cost effective food waste collection service in these areas.

Once collected, the food waste is brought to Granville Eco Park in Dungannon where it is transformed into clean renewable energy.

We collect your brown wheelie bin with

your food & garden waste every

2 weeks

Your food & garden waste is processed at Natural World

Products, Keady

Your food & garden waste is transformed

into high quality organic compost to

produce more food

Place all food waste into your kitchen

caddy

Place all food waste into your kitchen

caddy

Using garden compost made from food waste is Keith Cranston from the Council’s horticulture team with Anthea Owens, Recycling Officer and Michael McKinney, Biodiversity Officer

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18 | Inform Winter 2017 Inform Winter 2017 | 19

Improving places

Work begins at North Fermanagh Valley Park

Construction work is underway to transform the former site of the Duke of Westminster secondary school in Kesh and to upgrade a community facility in Ederney. The work in Kesh will include a new park with mountain bike and running tracks, walking trails, community green and events space while in Ederney works include a new community gym building with a range of equipment.

The transformation of these spaces has been made possible with a £1 million grant from the

Big Lottery Fund’s Space and Place Programme.

The Council’s Community services team supported Ederney Community Development Trust and Kesh Community Development Trust to submit their successful funding application to the Big Lottery Fund. The North Fermanagh Valley Park project was just one of three projects in Northern Ireland that were successful in securing £1 million funding and to be awarded flagship project status.

In addition to the new park and community gym facility, a programme of activities will also

take place over the coming months to promote shared working and shared spaces between the communities of Ederney and Kesh.

Our Community Services team continues to provide support to the two partner development trusts as they work together to transform the former school site in Kesh and community facility in Ederney.

It is anticipated that construction works will be complete next summer.

Final phase of Riverside Walk Work will soon begin on the final phase of the Riverside Walk and Cycle Path in Omagh.

This phase will involve extending the existing Riverside Walk and Cycle Path by a further 950 metres to create a continuous 2.4 kilometre walk and cycle path along the River Strule. A new bridge for pedestrians and cyclists connecting the path to the town centre will also be constructed.

The Riverside Walk and Cycle Path project is funded by the Council and the Landfill Communities Fund administered by Ulster Wildlife.

The newly built West End Community Centre in Enniskillen opened its doors in October.

The purpose-built community centre, which is located on what was an under-utilised community space in the area, provides a modern permanent facility for the community groups that form the West End Partnership to deliver a programme of activities for all age groups - in particular older people who make up a substantial proportion of the West End population. These activities

previously took place at a temporary

venue.

A place to call home - new community centre opens its doors

A programme for local young people will also be developed providing personal development and intergenerational projects.

Facilities at the West End Community Centre are also available for hire.

The project was made possible with funding of almost £357,000 from the Department for Communities and over £108,000 from Fermanagh and Omagh District Council.

For further information please contact a member of the

Community Services team on

0300 303 1777.

Health & Wellbeing

A conversation about organ donation

Approximately 7,000 people require an organ transplant annually in the United Kingdom. There is a real shortage of organ donations and unfortunately every year around 14 people in Northern Ireland die waiting for an organ transplant.We are working with the Western Health and Social Care Trust (Western Trust) to raise awareness of the need for families and friends to have a conversation around their wishes in relation to organ donation.

This is because after your death, your next of kin will be consulted on whether your organs can be donated, even if you carry a donor card. Any decision they make will be respected. When families or friends know the wishes of their loved ones it can give them the confidence to fulfil your wish to be an organ donor.

Register today and share your decision with those closest to you:• Register online at www.organdonation.nhs.uk• Telephone the N.H.S. Donor Line 0300 123 23 23

We have been working in partnership with Dementia NI, Alzheimer’s Society and South West Age Partnership to raise awareness of the signs and symptoms of dementia and to encourage people to visit their GP if they have concerns.

Approximately 30% of people living with dementia in the Western Health and Social Care Trust (Western Trust) area remain undiagnosed with the disease. Assessment by a GP or the memory assessment service is important to rule out other common treatable problems which can affect memory, while a diagnosis leads to a pathway which provides information, care and support services.

For more information and advice please visit your GP or contact the Western Trust Dementia Navigator Gemma O’Brien on 07585 998 890.

Do you know the signs and symptoms of dementia?

Organ donors save lives.

Join the NHS Organ Donor Register today.

Register today and share your decision with

those closest to you.

organdonation.nhs.uk or call 0300 123 23 23

NHSOrganDonorOPS032

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05/07/2017 16:27:05

Council Chairman, Cllr Stephen McCann (centre) with Dr. Michael Wardlow, Equality Commission (second from right) with the Council Mental Health Champions, (from l-r) Cllrs Raymond Farrell, Patricia Rogers and Anne Marie Fitzgerald.

Council champions for Mental Health

With mental ill health one of the largest causes of ill health and disability locally the Council has appointed Councillors Raymond Farrell, Anne Marie Fitzgerald and Patricia Rogers as Mental Health Champions to raise awareness of and address mental health issues within the district.

The Council has also signed up to the Mental Health Charter - a joint project between the Equality Commission for Northern Ireland, Action Mental Health, Change Your Mind, Disability Action, the Mental Health Foundation, MindWise and Northern Ireland Association of Mental Health – to demonstrate our commitment to improving the working lives of employees experiencing mental ill health and ensuring Council services are accessible for all.

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20 | Inform Winter 2017 Inform Winter 2017 | 21

Christmas in the district

Christmas & New Year opening hours at Council offices & facilities

The Grange and the Townhall, Sperrin Centre, Intec Centre, Enniskillen Castle, Public Services Centre, Lisnamallard House, the Planning, Building Control and Licensing offices at 16 High Street, Omagh and the Planning office at County Buildings Enniskillen and CKS, Hospital Road, Strathroy and West End Community Centres will close at 1 pm on Friday 22 December 2017 and will reopen on Tuesday 2 January 2018.

Christmas closures at our other facilities are as follows:

Venue / Facility Fri 22 Dec

Sat 23 Dec

Sun 24 - Tue 26 Dec

Wed 27 Dec

Thur 28 Dec

Fri 29 Dec

Sat 30 Dec

Sun 31 Dec

Mon 1Jan

Leisure Centres

Fermanagh Lakeland Forum

Open as normal Closed

8am - 10.30pm10am -

6pm2pm - 6pm

Closed

Omagh Leisure Complex 7am - 10pm 9am - 6pm

Castle Park Leisure Centre

10am - 10.30pm10am -

6pmClosed

Bawnacre Centre10am - 10.30pm

10am - 6pm

Closed

Arts, Culture & Heritage

Strule Arts Centre/Omagh Visitor Info Centre

Open as normal Closed6.30pm- 11pm

9.30am – 11pm Closed

The Ardhowen

Closed from 1pm

Closed 9.30am - 4.30pm11am -

7pmClosed

Marble Arch Caves Seasonal closure until mid-March

Recycling Centres

Gortrush Civic Amenity site

Open as Normal

9am – 6.45pm

Closed Closed

Dromore, Fintona & Carrickmore

Open as Normal

11am – 3.45pm

Closed Closed

Drummee Open as Normal

9am – 4pm

Closed Closed

Irvinestown, Lisnaskea, Tempo & Kinawley

Open as Normal

10am – 5.30pm

Closed Closed

Kesh, Lisbellaw, Newtownbutler & Rosslea

Open as Normal

10am – 5.30pm

Closed Closed10am –

6pm10am – 5.30pm

Closed

Belleek Open as Normal

10am – 3pm

Closed Closed10am –

6pm10am –

3pmClosed

Garrison Open as Normal

3.30pm – 5.30pm

Closed3.30pm – 5.30pm

Closed

Council Depots

Killyvilly Open as Normal

Closed

Gortrush Open as Normal

Closed

Keep up to dateTo check what bin goes out when throughout the year, please check your bin collection calendar.

If you do not have a calendar please call us on 0300 303 1777 and press the option for Waste & Recycling, where a member of the team will be happy to help.

There will be NO bin collection service on Monday 25 & Tuesday 26 December 2017.

Bins due for collection on 25 December will be collected on Saturday 23 December while bins due for collection on 26 December will be collected on Saturday 30 December 2017.

A programme of seasonal entertainment will provide festive fun in Enniskillen and Omagh during December.

Make sure to come along, soak up the festive atmosphere and see all that Enniskillen and Omagh has to offer this season.

Small Business Saturday, OmaghSaturday 2 December12 noon – 4pm, Omagh town centreChristmas street entertainment and festive music

Enniskillen Christmas Craft & Food Fair Saturday 2 December 10 am – 5pm, The Diamond & the Townhall Selection of festive fayre available for purchase

Santa Dash & Dander, OmaghSaturday 9 December 12 noon – 4pm, Omagh town centreSanta Dander Treasure Hunt, festive street entertainment & music 3.30 pm, Santa Dash in Omagh town centre, register at www.fermanaghomagh.com

Seasonal Saturday, EnniskillenSaturday 9 December 12 noon – 4pm, The DiamondChristmas street entertainment and festive music

Festive Saturdays in Enniskillen & Omagh

Gift vouchers available

If you’re not sure what to get someone this Christmas, consider a gift voucher for one of our venues and facilities. Gift vouchers are currently on sale at the Bawnacre Centre, Castle Park Leisure Centre, Enniskillen Castle, Fermanagh Lakeland Forum, Marble Arch Caves, Omagh Leisure Complex, Strule Arts Centre and The Ardhowen.

Please contact the facility directly for enquiries and to purchase.

9am – 6.45pm

9am – 6pm

10am – 6pm

Open as Normal

Open as Normal

Open as Normal

Open as Normal

11am – 5.45pm

9am – 6.45pm8.30am – 6.45pm

11am – 3.45pm

9am – 4pm

10am – 5.30pm

10am – 6pm

10am – 6pm

10am – 6pm

Closed

Closed

Closed

Fri 22

Fri 22

Sat 23

Sat 23

Sun 24-Tue 26

Sun 24-Tue 26

Wed 27

Wed 27

Thur 28

Thur 28

Fri 29

Fri 29

Sat 30

Sat 30

Sun 31

Sun 31

Mon 1

Mon 1

Fri 22 Sat 23 Sun 24-Tue 26 Wed 27 Thur 28 Fri 29 Sat 30 Sun 31 Mon 1

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12 | Inform Winter 201722 | Inform Winter 2017 Inform Winter 2017 | 23

In brief An A-Z of what your Council does for you

Bin collections & recycling Approximately 46,000 household bins are collected each week

across the district. These include the blue bin for recyclable items; the brown bin or caddy for food

waste and the green or black bin for landfill waste. We operate 15 recycling centres and 35 glass recycling banks across the district.

Building Control Building Control is responsible for the enforcement of Building Regulations to ensure the safety, health, welfare and convenience of people in and around buildings. The regulations are designed to ensure adequate standards of fire safety, conservation of fuel and energy and to provide suitable access for all within buildings. Building Control is also responsible for other legislation, including Energy Performance of Buildings, Street Naming and Numbering, Property Certificates and Dangerous Structures. Building Control Surveyors are based at the Townhall, Enniskillen and 16 High Street, Omagh.

Cemeteries We manage five cemeteries located in Enniskillen, Omagh and Fintona.

Community Planning We work in partnership with groups and organisations from the public, private, community and voluntary sectors to deliver a Community Plan for the district to improve the social, economic and environmental wellbeing of the area.

Community Services We support individuals and organisations within the community and voluntary sector to promote community action and make a difference to local lives. Includes Good Relations and Fermanagh and Omagh Policing and Community Safety Partnership (PCSP).

Council & Committee meetings Councillors attend Council and Committee meetings each month to make important decisions on your behalf about local services. Meetings take place at The Grange, Omagh and the Townhall, Enniskillen on a rotational basis. They are open to the public with meeting agendas, minutes and audio recordings published on our website.

Environmental Health Our Environmental Health team deals with issues concerning Consumer Safety; Environmental Protection; Food Safety and Hygiene; Health and Safety; Housing Standards and Public Health; Health Improvement, Accident Prevention and Fuel Poverty.

Funding & Investment We operate a grants programme for voluntary groups and bursary support for individuals for arts, culture and sport. The grants programme opens for applications twice per year.

A-Z Council services

Animal Welfare & Dog Control The Council is responsible for enforcing legislation for the welfare of non-farmed animals i.e. domestic pets, horses and donkeys, and dog control. We also work to promote responsible dog ownership and tackle dog fouling.

Arts, Culture & Heritage Manages a number of facilities and services which include Marble Arch Caves and UNESCO Global Geopark, The Ardhowen, Strule Arts Centre and the Roof Top Museum, Fermanagh County Museum at Enniskillen Castle, Visitor Information Centres in Enniskillen and Omagh and the delivery of corporate events. We also deliver a wide range of education and outreach programmes.

Your Council delivers a number of key services across the Fermanagh and Omagh district to improve the quality of life of our residents and protect and enhance our natural environment.

A handy A-Z guide covering some of our key services is below. For further information on any of the services please visit our website or call us on 0300 303 1777.

Exciting events programme for Fermanagh & Omagh

Over the last number of months we have continued to organise and support a range of exciting events for residents and visitors alike to experience the Fermanagh and Omagh district and showcase all that it has to offer.

Omagh’s OASIS Plaza played host to the jiving festival Jive Live in August, while in September BBC Proms in the Park in Enniskillen, Get Out to Gortin Glens, with outdoor pursuits available for the whole family and Festival Lough Erne, a celebration of local food and the waterways at Enniskillen Castle, all took place.

In October, a record number of 300 athletes competed in the gruelling FEARmanagh endurance race involving trail running, cycling and kayaking in the Derrygonnelly area and Halloween events took place in Enniskillen and Omagh.

These events are just a snippet of those organised or supported by the Council each year with event planning for 2018 currently underway. Make sure to keep an eye on our website, social media and local press for details of events in 2018.

Jive Live

Free public WiFi at Council venues

You can now enjoy free public wireless internet access at many of our venues across the district. These include:• Our four leisure centres,

Bawnacre Centre, Irvinestown; Castle Park Leisure Centre, Lisnaskea; Fermanagh Lakeland Forum, Enniskillen and Omagh Leisure Complex

• CKS, Hospital Road and Strathroy Community Centres, Omagh

• Enniskillen Castle

• Marble Arch Caves Visitor Centre, Florencecourt

• Strule Arts Centre, Omagh and The Ardhowen, Enniskillen

Do it online

Did you know you can access a range of Council services online at a time that suits you? Visit www.fermanaghomagh.com to:

• Check your bin collection day• Buy or renew a dog licence• Search for career

opportunities and apply for a job

• Pay an invoice• Listen to audio recordings of

Council meetings and view Council & Committee meetings minutes and agendas • Find your local Councillor• Book a bulky waste collection• Buy a new bin•View planning applications•Apply for a grant or bursary• Plus much more!

Improving access to our website

An accessibility and translation tool ‘Browsealoud’ is now available on the Council website as part of our commitment to improving access to information.

Browsealoud adds speech, reading and translation support to the Council’s website and is particularly helpful to people with dyslexia and lower levels of literacy as well as those with mild visual impairments.

The Browsealoud software also provides people with English as a second language an opportunity to access information about local services more easily, as it can translate entire webpages into 97 different languages.

BBC Proms in the Park. Image courtesy of BBC NI

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The Council has developed a good practice guide which sets out how to actively manage the progress of applications to deliver good quality planning decisions in an efficient manner and at least cost.

The guide explains the type and extent of information that will be required from applicants or agents when applying for planning permission or for other types of consent.

Please ensure you read the guide before submitting an application. The ‘Good Practice Guide For Processing Planning Applications’ is available to download from the Planning section of the Council website. Copies are also available from the Planning offices in Enniskillen and Omagh.

Public conveniences We operate 46 public toilets in towns and villages across the district.

Registration of Births, Deaths, Marriages & Civil PartnershipsOur Registrars are based at The Grange, Omagh and the Townhall, Enniskillen. Opening hours are Mon-Thur 9.30am–4.30pm, Fri 9.30am–4pm, Closed each day 12.30pm–1.30pm.

Tourism & Economic Development We work to develop and promote tourism and economic activity in the district through a range of programmes and initiatives.

Licensing We process licence applications for dogs, entertainment, street trading, pavement cafes, civil ceremony or marriage venues, dog breeding establishments, guard dog kennels, petroleum storage and caravan and camping sites.

Off-street car parking The Council manages off-street car parks at 39 locations across the district. Car park enforcement, including traffic attendants and parking tickets is provided by NSL. For enquiries relating to these issues please contact NSL by calling 0300 200 7895 or for all other matters, please contact the Council directly.

Parks & Open Space We manage and maintain a number of parks, play areas and open spaces across the district. We enforce laws relating to litter and have street cleansing staff working across the district to keep our towns, villages and roadsides clean and tidy. We plant thousands of plants and bulbs each year to make our district vibrant and attractive and to promote biodiversity.

Planning The Planning Department is responsible for the preparation of the Local Development Plan for the area. It makes decisions on the majority of planning applications within the district, investigates alleged breaches of planning control and determines enforcement action. Our Planning Offices are based at County Buildings, Enniskillen and 16 High Street, Omagh.

Leisure, Recreation & Sport We manage and maintain a range of leisure and recreational facilities across the district including four leisure centres, multi use games areas (MUGAs) and outdoor gyms. We also organise a full programme of sporting activities and events to help people of all ages and abilities get active.

An A-Z of what your Council does for you (continued)

Useful contact numbers

We regularly receive enquiries about a number of issues which are not the responsibility of the Council. We try to help and this often means passing your query to the relevant agency. Direct contact details are provided below:

Roads, street lights, footpaths, bridges and on-street car parking • Department for Infrastructure • Tel 0300 200 7894• www.infrastructure-ni.gov.uk

Water and sewerage including septic tank clearance• NI Water• Tel 03457 440 088• www.niwater.com

Electricity• Northern Ireland Electricity• Tel 03457 643 643• www.nie.co.uk

Rates • Land & Property Services• Tel 0300 200 7801• www.nidirect.gov.uk/rates

Housing • Housing Executive• Tel 03448 920 900• www.nihe.gov.uk

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