Inform BillingAbout us and our products
December 2013
About us Inform Billing is a privately owned and independent company
with a management team that boasts more than 40 years’ experience in both telecoms and the general billing market
We pride ourselves on our vast market knowledge and ability to provide a wide range of billing services that deliver real benefits to our customers
Our highly skilled in-house development team is available to support you throughout the billing process and with any further individual needs
It’s an old saying but it’s true; Inform Billing are big enough to cope but small enough to care
Our history Established at the beginning of 2010, Inform Billing has quickly
affirmed its place as a leading billing specialist
Born from a management buyout, Inform Billing emerged from two companies; PAN Telecom Limited and Edge Telecom Limited
Following the buyout, Inform Billing became an independent company owned by founders Shaun Bodsworth and Darren Salisbury. They are now complemented by a growing team of highly experienced colleagues
Inform Billing continues to deliver and develop solutions that give its customers real results
Our offeringInform Billing Solutions provide more than just a ‘billing platform’,
we can offer yourcompany the following:
Increased productivity Better company workflow - controlled access to all customer
data A better experience for your customer - through up-to-date
information Better and more accurate billing - less errors mean increased
profits Flexible ways to increase margins - rating and charge
options Powerful reporting - empowering better decision making A company that you can trust Full support and over 15 years’ of development
experience
Our products Eclipse is a billing package that allows
you to manage customer account information and billing data from a single point of reference, as well as providing a complete view of all customers’ rates and charges
Enlighten is a fully featured on-line end customer billing portal. Hosted by us, it is branded like and accessible from your website. Enlighten is only available in conjunction with Eclipse
Eclipse – what it does Enables full re-rating of call data records
Using the power of an SQL database, Eclipse can handle unlimited numbers of calls
Enables multiple products/ services to be billed on a single bill
not just traditional telecoms – Eclipse can bill all services including VoIP and SIP
It also bills non telecoms products and services
Provides customer service staff with accurate information
Eclipse was designed from the ground up with usability in mind
Designed for resellers working in all types of markets
Including traditional voice, IT, data, VoIP, MPLS, hardware, PABX and mobile
Eclipse – main features
Developed and supported in-house CRM tools and features Profit and trend analysis reporting Powerful reporting functions On-line help system White label and third party billing Mail merge and email merge facility Customer defined fields at various
account levels (45 fields in total) Manual invoices, credit notes and out
payments catered for Direct Debit file creation and multiple
payment methods supported Four layer billing (account, billing plan,
cost centre and number level)
Supplier charge files can be imported All carrier CDR formats supported Reprint any invoice at any time direct from
the user PC Accounts integration including Sage, Xero,
Quick Books Six levels of account type (customer,
dealer, reseller, contact, prospect, supplier) Full dealer commission sub-system for
calculating commissions Fast and accurate CDR loading and rating
(approx. 5 million CDRs per hour) Complex error checking of imported CDRs Hosted and on premise options Bill using paper, PDF or web (when used
with Enlighten)
Eclipse – look and feel
Eclipse – look and feel
Eclipse – why choose? Developed in-house by experts with over 20
years’ of billing system design experience Enables one-off charges as well as a range of
recurring charges User-friendly and easy to configure Our dedicated support team are available from
day one Call data records and other charges are rated
quickly and with total flexibility Scalable and affordable Links to Enlighten for end-user web billing access
Enlighten – what it does
Fully featured online end-customer billing portal Three login portals (all accessed via the same URL):
End customer Dealer Reseller
Invoices can be reviewed, re-printed and analysed Calls can be analysed allowing the customer to review calling patterns, spend
trends and to run standard reports Customers can make changes to parts of their account settings Links to Eclipse providing an automatic method of getting user initiated
changes actioned
Enlighten – main features
Branded to match your website Simple end user registration process Easy upload of data from Eclipse Access available 24/7/365 15 months of rolling data held for each customer Review historic invoices Download historic invoices in PDF and .csv formats Review, report and filter on calls made Filter call data to match specific requirements Standard reports available for view or download End customer self-service of information
Enlighten – look and feel
In all these examples Enlighten is using the Inform Billing branding – this would be skinned to reflect your website branding
Enlighten – look and feel
Enlighten – why choose?
Branded in-line with your business to enhance your service offering
Customers gain control over invoice information and can self-service
Customers can access historic invoice information – up to 15 months
Easy to use and easy to configure for the reseller Customers can run standard reports online Links with Eclipse for easy data uploads and retrieval of
change requests Support from day one from our dedicated support team
Other products and services
Inform Billing also provides:
Bespoke development Bespoke integration Managed (white label) billing Training and consultancy
We are always happy to chat through any additional requirements you may have.
Please contact: Shaun Bodsworth, Director Darren Salisbury, Director
Inform Billing Solutions Ltd Unit E The Barton Fields Centre | Barton Blount
Church Broughton | Derbyshire | DE65 5AP
01332 92 70 80www.informbilling.co.uk
@inform_billing
To find out more