Information Advice Support Service
What is IASS:IASS deals with all telephone contacts and
referrals for Children & Young People requiring information, advice, support or services from Children’s Social Care in Birmingham
The team consists of:• Team Manager• Referral & Advice Officers• Social Workers• fCAF workers
IASS - Screening• All contacts and referrals will be screened
to ensure that urgent safeguarding referrals are processed promptly.
• All referrals should be:– Use the fCAF to demonstrate agency
involvement & evidence of intervention– Use the inter-agency referral form for serious
concerns– By phone for immediate concerns
IASS - Decisions:• A decision about a contact, referral or a
family CAF received into the team will be taken in most circumstances within 24 hours.
• Written decisions will be sent out to the referrer
• Where fCAF is recommended support will be offered
IASS - fCAF support• We intend to support you by providing
reassurance, advice, sign posting, and guidance in the completion of Family CAF and Integrated Support Plan meetings.
• The IASS fCAF team will support you with the initiation, evaluation and outcome monitoring of the fCAF episode.
IASS – Contact Details• Email: [email protected]• Phone: 0121 303 9515
• fCAF forms: www.birmingham.gov.uk/caf
• Interagency referral form: www.lscbbirmingham.gov.uk