10
THE HORSE & STABLES 2013 LONDON WATERLOO Hostel Info > General > FAQ > T & C
| Date post: | 21-Jul-2016 |
| Category: |
Documents |
| Upload: | the-horse-and-stables |
| View: | 214 times |
| Download: | 1 times |
T H E H O RS E & S TA B L E S2013 L ON D ON WAT E R L O O
Hostel Info
> General> FAQ> T & C
THE HOSTEL <3
www.thehorseandstables.co.uk
Who are we? We’re your new home from home in London. A place to eat, sleep, dance and discover London from. What do we want? We want to share the city we love with you and help you make the most of your London adventure. What are we like? If we were a food product we’d probably be free range. ‘Cus we grew up kinda’ wild and free. If we were a place we’d be London (obviously) - because we love it. If we were a person we like to think we’d be Henry (Indiana) Jones Jr. Because we like horses and a sense of adventure. And we also don’t mind being named after the dog (incidentally this is Gia. She’s our pub dog).
In a Nutshell...
*** We are at a great central London location, see it on the map>*** We are affordable, safe & have a great pub > running downstairs with live events and English specialties.*** All Our Prices are Inclusive of:Breakfast, Bed Linen, Towels, Use of Safe Storage Facilities, Wi-Fi Access, Exclusive Discounts in our Pub on drinks & food
Online Bookings > Website > Photo Galleries >
Breakfast is served everyday between 8 - 10am at the bar.
No Curfew. Check-in after 2pm, Check-out before 11am.
Please feel free to contact us with your questions, our friendly staff will be happy to help you with anything. Just send an e-mail to [email protected] and we’ll be in touch!
> General Info > FAQ > T&C
FREQUENTLY ASKED
www.thehorseandstables.co.uk
Q - What is included in the price of my stay?Free breakfast, free bed linen, free towels, free Wi-Fi internet access, free printing (only booking and tickets), free luggage storage, use of lockers inside of rooms, earplugs, maps, and tourist information.
Q - Do you accept group bookings?Yes, for any questions regarding group bookings, please email us at [email protected], or see our contact page.
Q - Do you accept long term guests?Guests can stay at the Horse for a maximum of 28 days.
Q - What is your cancellation policy?Amendments or cancellations must be made 48 hours prior to your arrival date. In order to make a cancellation, please email us at [email protected].
Q - Do I need to pay a deposit?Bookings made by e-mail or phone call are subject to a 10% deposit to be made by credit or debit card via telephone, email or via bank transfer. Bookings made via our website or any other booking engine (i.e hostelbookers, hostelworld) will pay a 10% to that site. Please note that deposits paid to us are non-refundable. Please read our Refund Policy.
Q - Can I make a booking without a credit or debit card?Yes. If you are outside of London you can make a booking and pay a deposit or payment via bank transfer. If you are in London, you can make a booking and pay a cash deposit in person. Please note, when making a booking in person, you must show a valid photo I.D.
Q - Can I pay in advance?Yes, partial or full amounts can be paid in advance via bank transfer, email ([email protected]) or telephone using a credit or debit card. You may also pay in advance with cash in person.
Q - I have paid a deposit online, when do I pay for the rest of my booking?Payments must be made in full upon arrival. We accept cash, credit or debit cards. You can also pay for your booking in advance via bank transfer.
Q - I need to make a change to my booking, how can I do so?All changes and amendments to bookings must be made 48 hours prior to your scheduled arrival date. You can make changes by emailing us at [email protected]. Please note that if you cancel your reservation, any deposits made to us are non-refundable.
If you cannot find the answer you are looking for, please e-mail us on [email protected] call us on +44 (0)20 7928 6277We will be happy to help! :)
> General Info > FAQ > T&C
FREQUENTLY ASKED
www.thehorseandstables.co.uk
Q - I haven’t made a reservation in advance, do you accept walk-ins?Yes, we take walk-in guests (subject to availability) however you must be able to present a valid photo I.D. Please note, only passport or driver license will be accepted. We will NOT accept student cards.
Q - What methods of payment do you accept?We accept cash in (in GBP only) as well as credit, and debit card as payment. We don’t accept AMEX, but all other major card providers are fine. Payments must be made in full upon arrival. If you need to exchange your money into GPB there is a currency exchange service walking distance from the hostel. Please read our Refund Policy.
Q - Why do you need to see your valid I.D upon arrival?We check all guests I.D. upon arrival for security reasons, and to ensure that bookings are accurate, and that our guests are over the age of 18.
Q - Can guests under the age of 18 years of age stay?We will NOT accept bookings made by those under the age of 18. Guests under the age of 18 may stay in the hostel, however they must be accompanied by a parent or legally responsible guardian who is over the age of 25. Furthermore, they must stay with this parent or guardian in a privately booked dormitory. If you have any questions, or if you will be bringing a child under the age of 18 to the hostel, please email us in advance at [email protected]
Q - Where can we store our luggage?We have free luggage facilities, additionally we have a locked secure area specifically for items such as laptops, cameras, tablets etc. Are your dorms and facilities single or mixed sex? All of our facilities and dormitories are mixed sex, apart from one 4 bed female only dormitory.
Q - What if I arrive earlier than check in time?Official check in time is 14:00. Guests who arrive early to the hostel are welcome to drop off their luggage, and will also be able to use our facilities.
Q - What are your reception hours?Reception is located downstairs in the bar which is open during 12.00 – 23.00 most days.
Q - Can I smoke in the hostel?NO. It is illegal to smoke in any part of our hostel. Guests found smoking will be asked to leave the hostel IMMEDIATELY and no refund will be given. However, we have smoking designated areas outside.
Q - I’ve never stayed in a hostel before, is it safe and secure?Yes, although London is a big city our hostel is very safe and our staff take every possible precaution to ensure it stays that way. All rooms and the front door to the hostel have a security code to enter. Additionally, we have CCTV throughout the building, lockers inside of all our rooms, and a secure room to keep expensive belongings such as laptops, cameras, tablets etc. 100% Secure!
> General Info > FAQ > T&C
TERMS & CONDITIONS
www.thehorseandstables.co.uk
ALL BOOKINGS / RESIDENTS OF THE HORSE & STABLES HOSTEL UNDERSTANDS AND AGREES THAT
We require payment in cash or card upon arrival. After check-in, there is no refund under any circumstance.
Deposits paid are non-refundable*** Notice: If your booking is over GBP 175.00, Walrus Inns Ltd may contact you via e-mail to request a payment for the first night of your reserved stay in advance as a deposit. Failure to reply to this e-mail or complete the requested payment within time limit may result in the cancellation of your booking.
CancellationsAny cancellations, both total or partial for hostel bookings, regardless of the hostel agent siteused (eg. Hostel World, Hostel Bookers, etc...), are subject to a 48 hour cancellation policy.
Cancellations must be made within 48 hours of scheduled arrival date at the hostel. Cancellations can be made in person, via e-mail or via telephone. Your cancellation is complete when you receive a written confirmation from our staff via e-mail (from [email protected]).
Age Restriction PolicyBookings cannot be accepted from any person under the age of 18 unless they are accompanied byan adult (over 25-Legal guardian or parents). Bookings under qualifying circumstances must book a private room to ensure maximum safety and easy supervision of children under age.
If you book before reading our age restriction policy and are coming with a person under ageplease e-mail [email protected] as soon as possible and inform us of the situation.
We reserve the right to cancel any reservation that fails to imply to our Age Restriction Policy at any time.
Unlike some hostels we do not have an upper-age limit. Most of our guests are backpackers in the18 to 30 age range. Please be aware that you may be assigned to a top bunk.
> General Info > FAQ > T&C
TERMS & CONDITIONS
www.thehorseandstables.co.uk
Arrivals and DeparturesNew arrivals can check into their rooms after 2pm each day. Guests may arrive earlier and leavetheir luggage at the hostel but access to rooms will not be granted until after 2pm. Departing guests must remove all their belongings from their room, and check out, before 11am. After this time guests may make use of the luggage storage facilities, but all possessions must be removed from the room and the security card handed back to reception.
Check-InWe do require that some form of valid photo identification is presented upon check in.These include: valid Passports, National Identification Cards (ID), or Driving Licenses.
We reserve the right to decline check-in and cancel reservations in full if at check-in if you seem drunk, in any form intoxicated, aggressive or otherwise unfit from a general health and safety perspective. This is entirely up to our staff to decide.
Check-OutGuests must hand all security room cards back to reception.
Check out is at 11 am. In the event of a late check out, you will be asked to pay for an extra night.
Health & SafetyYou must not cause fire or any other domestic hazard. Please be sensible, responsible and read information on the walls, doors and appiliances where provided.
It is forbidden to smoke in any part of the building. Anyone caught smoking indoors will be asked to leave the premises immediately with all their remaining bookings cancelled without refund.
You may not bring anything into the building that could be in any form dangerous from a health & public safety perspective. No pets, no designer drugs, no weapons. If you are unsure whether we would consider some of your posessions unsafe, please ask the staff!
> General Info > FAQ > T&C
TERMS & CONDITIONS
www.thehorseandstables.co.uk
> General Info > FAQ > T&C
Anti-Social BehaviourWe do not tolerate any form of anti-social behaviour towards other guests, our staff or our neighbourhood.
You must be respectful and considerate with other guests at all times. Repeated complaints on inappropriate or otherwise unfit behaviour by a guest may result in expulsion.
It is forbidden to posess/sell/use hallucinogen drugs in the hostel. They are also mostly illegal in the UK , so we are obliged by law to contact the police, would anyone be found carrying/selling/using illegal drugs in the hostel.
Anyone drunk, disorderly, physically or verbally abusive will be immediately expelled from the hostel. We reserve the right to retain all fees paid for any remaining bookings if we had to cancel your stay due to your unacceptable behaviour.
Damages to the properties of The Walrus Inns Ltd.You may be held responsible to pay compensation for any damages done by you to the building, furniture and other assets that are the properties of The Walrus Inns Ltd.
